Ver.1.0

KX-TG6411

Digital Cordless Phone

* Lead, cadmium, mercury, hexavalent chromium and specified brominated flame retardants ( PBB and PBDE ) http://panasonic.net/eco/topics/suppliers/

Your Valuable Time

* This logo cannot be used in some countries.
18-Hour Talk Time 170-Hour Standby
Titanium Black Photo: Europe Model

Universal Design

Visual Confirmation of Incoming Calls
No More Worries about Long Conversations
Large, 1.8-inch LCD and Simple Menu
The large, 1.8-inch screen is easy-to-read, and the simple menu screen lets you access functions without confusion. Universal Design focuses on user-friendliness.
Illuminated Keypad and Ringer Indicator
When there is an incoming call, the keypad on the handset lights up and the Ringer Indicator blinks to tell you. The illuminated keypad also simplifies operation in the dark, and the Ringer Indicator lights up while the battery is charging. It also acts as a Charger Indicator. When the battery is fully charged, the indicator turns off.
Battery Life Up to 18-Hour Talk Time / 170-Hour Standby
This long talking time lets you enjoy conversations without having to worry about the battery running out.

Bundle Models

Large Text Display
Large Bright Display with Big Text makes it easy to understand and operate. This is especially helpful for people who have difficulty reading small letters.
Talk Even While You're Busy
Hands-Free Speakerphone on Handset
The hands-free speakerphone lets you talk on the phone even when you're busy cooking, cleaning, using your PC, or doing just about anything. It's also handy for taking notes, typing, etc.

KX-TG6413

TWIN: Includes 3 Handsets, 1 Base Unit and 2 Chargers

Ample Address Memory

100-Name and Number Phonebook
You can store up to 100 names and numbers in the built-in memory of the handset, for quick and easy access. You can also transfer individual names and numbers or the entire directory all at once to an optional handset*.
* Optional handset required. For BX model: Bundle model only.

No More Harsh Ring Tones

10 Polyphonic Ringer Melodies/5 Ringer Tones on Handset
Instead of unpleasant monophonic ring tones, you get a high-quality ringer melody when there's an incoming call.

KX-TG6412

TWIN: Includes 2 Handsets, 1 Base Unit and 1 Charger
Please note that some model may not be available in some areas.

A Variety of Features

Large 1.8-inch LCD

Other Features

100 100-Name &

Number Phonebook

Illuminated Keypad 10 Polyphonic Ringer Melodies (16-Chord) / 5 Ringer Tones on Handset Hands-Free Speakerphone on Handset
Compatible Call Waiting Caller ID*1 Phonebook Copy (Handset to Handset)*5 10-Redial Memory (Number & Names*2) Any Key Answer Key Lock Clock Alarm Conference Call with Outside Line (Up to 3-Way)*5
Share (Barge in)*5 Intercom (Handset to Handset)*5 Multiple Language Display Handset Locator 7-Hour Charge Time Up To 18-Hour Talk Time Up To 170-Hour Standby Rechargeable Batteries Ni-MH (AAA x 2) Wall Mountable (Base Unit)

Specifications

Frequency Bands Specific Channnel Numbers Number of Phone Lines Security Code Power Source Base Unit Handset Base Unit Handset Base Unit Handset
1.9 GHz 120 Channels *Over 1.0 million codes AC adapter Rechargeable Batteries Ni-MH (AAA x 2) Approx. 126 mm x 126 mm x 55 mm Approx. 48 mm x 30 mm x 158 mm Approx. 140 g Approx. 130 g

SMS: Text Messaging

*1, *4
Caller ID with 50-Name & Number Caller ID Memory
Dimensions (WxDxH) Weight
Multiple Handsets Up To 6
Ringer/ Charger Indicator
*1 Requires subscription to Caller ID, Call Waiting and/ or SMS service. Please check with local telephone company for details and availability. *2 Requires registration in Phonebook function *3 Optional handset required. Not available for BX model. *4 Specification may vary by country version. *5 Optional handset required. For BX model: Bundle model only. *channels for TW model

Colour Variation

Optional Accessories
Handset: KX-TGA641 (Wall-mountable charger included)

Titanium Black

Silver

Light Blue

Note: Some colours may not be available in your area.

Country Version List

Country Version E / G / JT / SP / NE / FR AR / BL / NL / SL / SA / HK / ML / CX GR / TR AL / NZ PD / HG / FX BX MB TW SMS V V

Multiple Handsets

Multiple Language Display

V V V V V V

14-Language available on LCD (German, English, Spanish, Norwegian, French, Italian, Danish, Dutch, Swedish, Finnish, Greek, Turkish, Portuguese, Catalan) 16-Language available on LCD (English, German, Polish, Czech, Slovak, Hungarian, Croatian, Slovene, Estonian, Lithuanian, Latvian, Romanian, Bulgarian, Serbian, Macedonian, Albanian 3-Language available on LCD (English, Arabic, Persian) 3-Language available on LCD (English, Russian, Hebrew) 2-Language available on LCD (Chinese, English)
The actual product may vary slightly from the photograph. Design and specications are subject to change without notice.

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No. 3 Accessory item/ Part number Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00005 Handset cover*2 Charger*3 Quantity KX-TG6411 KX-TGKX-TG6412 KX-TGKX-TG6413 KX-TGKX-TG6424 8
*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. *3 PNLC1008ZT: Titanium black PNLC1008YS: Silver 5
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information. Accessory item Rechargeable batteries Model number P03P or HHR-4MRE*1 Battery type: Nickel metal hydride (Ni-MH). 2 x AAA (R03) size for each handset. KX-A272

DECT repeater

*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
You can expand your phone system by registering optional handsets (6 max.) to a single base unit.
Handset (optional): KX-TGA641E
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Sales and support information
Customer Care Centre L For customers within the U.K.: 3898 L For customers within the Republic of Ireland: L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K. L Order accessory and consumable items for your product with ease and confidence by phoning our Customer Care Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays). L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. Ltd. L It couldnt be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.

General information

L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de Contact to Authorised Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany
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For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.

Operating safeguards L Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. L Do not disassemble the product. L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. Medical L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).) L Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

WARNING

Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre. L Unplug from power outlets and never touch the inside of the product if its casing has been broken open. L Never touch the plug with wet hands. Danger of electric shock exists. Installation L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident. L Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

CAUTION

Installation and relocation L Never install telephone wiring during an electrical storm. L Never install telephone line jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: the handset batteries need recharging or have failed. there is a power failure. the key lock feature is turned on.
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Battery L We recommend using the batteries noted on page 4. USE ONLY rechargeable NiMH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns. L Charge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual. L Only use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

For best performance

Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment. away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) L Coverage and voice quality depends on the local environmental conditions. L If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration. L The product should not be exposed to direct sunlight. L Do not place heavy objects on top of the product. L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 C or greater than 40 C. Damp basements should also be avoided. L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

Important safety instructions
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS
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L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. Information for Users on Collection and Disposal of Old Equipment and used Batteries Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union These symbols (1, 2, 3) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (2) might be used in combination with a chemical symbol (3). In this case it complies with the requirement set by the Directive for the chemical involved.

Specifications

Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) Frequency range: 1.88 GHz to 1.90 GHz RF transmission power: Approx. 10 mW (average power per channel) Power source: 220240 V AC, 50 Hz Power consumption: Base unit*1: Standby: Approx. 0.7 W Maximum: Approx. 3.8 W Base unit*2: Standby: Approx. 0.8 W Maximum: Approx. 4.2 W Charger: Standby: Approx. 0.2 W Maximum: Approx. 3.2 W Operating conditions: 0 C 40 C, 20 % 80 % relative air humidity (dry) *1 KX-TG6411/KX-TG6412/KX-TG6413
These symbols (1, 2, 3) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.

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*2 KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.
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Setting up

Connections
L Use only the supplied Panasonic AC adaptor PQLV219E. Base unit
L Do NOT use alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T).
Press plug firmly. Click Rechargeable Ni-MH ONLY
Hooks Use only the supplied telephone line cord. DSL/ADSL filter* (Not supplied) To telephone line

(220-240 V AC, 50 Hz)

L When the language selection is displayed, see page 14.

Correct

Base unit

Battery charge

Charge for about 7 hours. L When the batteries are fully charged, the charge indicator goes off.
*For DSL/ADSL service users Charger
Confirm Charging is displayed. Charge indicator
Hooks (220-240 V AC, 50 Hz)

Battery installation

L USE ONLY Ni-MH batteries AAA (R03) size.
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Note when setting up

Note for connections L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. During a power failure The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a Tadaptor. Your Panasonic sales shop can offer you more information about connection possibilities. Note for battery installation L Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 7. L Wipe the battery ends (S, T) with a dry cloth. L Avoid touching the battery ends (S, T) or the unit contacts. Note for battery charge L It is normal for the handset to feel warm during charging. L Clean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity.

& E : ~ 7 #

Display
Handset display items Item w Meaning Within range of a base unit L When flashing: Handset is searching for base unit. (page 42) Paging, intercom mode. Handset is on an outside call. Missed call*1 (page 26)
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Soft key icons Icon U 8 M j n ~ Action Returns to the previous screen. Displays the menu. Accepts the current selection. Displays a previously dialled phone number. Opens the phonebook. Stores phone numbers in the call barred list.*1 (page 23) Displays the character entry mode for phonebook search. (page 18) Turns the key lock feature off. (page 17) Selects a character entry mode. Stops recording or playback.*1 Inserts a dialling pause. Erases the selected item. Allows you to make an intercom call. Switches the screen. (page 26) Erases a number/character. Puts the call on mute.

Turning the power on/off

Power on Press {ih} for about 1 second. Power off Press {ih} for about 2 seconds.

Initial settings

Symbol meaning: Example: {V}/{^}: Off Press {V} or {^} to select the words in quotations.

& / O l W ^ 1

Display language
Important: L When the language selection is displayed after installing the batteries for the first time, perform step 5.
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Display Setup i M {V}/{^}: Language i M {V}/{^}: Select your desired language. i M i {ih}
*1 KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424
If you select a language you cannot read
{ih} i 8 Proceed with the operation for your model.
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KX-TG6411/KX-TG6412/ KX-TG6413 {^} 3 times i M KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 {^} 4 times i M
{V} 2 times i M 2 times i {V}/{^}: Select your desired language. i M i {ih}
Date and time (middle soft key) 2 {V}/{^}: Handset Setup i
{V}/{^}: Time Settings i M {V}/{^}: Set Date/Time i M Enter the current date, month, and year. i M Example: 15 July, 2009 {1}{5} {0}{7} {0}{9} Enter the current hour and minute. Example: 9:30 {0}{9} {3}{0} L You can select 24-hour or 12-hour clock format (AM or PM) by pressing {*}. M i {ih}
Note: L To correct a digit, press {^} or {V} to move the cursor to the digit, then make the correction. L The date and time may be incorrect after a power failure. In this case, set the date and time again.
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{V}/{^}: Yes i M i {ih}

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on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually.
{V}/{^}: Copy All i M Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, Completed is displayed. {ih}
During an outside call, press 8. iM {V}/{^}: Select the desired entry. Press M to dial the number.
Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press l to add pauses after the number and PIN as necessary (page 16).
Copying phonebook entries
You can copy phonebook entries to the phonebook of another compatible Panasonic handset. Copying an entry
Find the desired entry (page 18). i8 {V}/{^}: Copy i M Enter the handset number you wish to send the phonebook entry to. L When an entry has been copied, Completed is displayed. L To continue copying another entry: {V}/{^}: Yes i M i Find the desired entry. i M {ih}
Copying all entries n (left soft key) i 8 Helpline Tel. No.: U.K. 3898 R.O.I. 01289 8333
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Programmable settings

You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M
L In some cases, you may need to select from sub-menu 2. i M
Press {V} or {^} to select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ih}.
Note: L For other top-menus, please refer to each chapter. L In the following table, < > indicates the default settings. L The current item or setting is highlighted on the display. Top-menu Handset Setup < Sub-menu 1 Time Settings Sub-menu 2 Set Date/Time*1 Alarm Time Adjust*1, *2 <Caller ID> Ringer Setup Ringer Volume*3 <Maximum> Ringtone*4, *5 <Ringtone 1> Display Setup Language <English> Contrast <Level 3> Register H.set (Register handset) Keytones*6 <On> Auto Talk*7 <Off> Page 16
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Top-menu Base Unit Setup*1 > Sub-menu 1 Ringer Volume*8 <Medium> Privacy Mode*9 <Off> Recall/Flash*10 <100 msec.> Base Unit PIN <0000> Repeater <Off> Caller Barred*1, *Sub-menu 2 Page 24 22

To call back, press {C}. To exit, press {ih}.
Note: L If the entry has already been viewed or answered, Q is displayed, even if it was viewed or answered using another handset. L To erase the item, press W. i {V}/{^}: Yes i M L If the call matches an entry in the call barred list, the number is logged with 7 (page 22). (KX-TG6421/ KX-TG6422/KX-TG6423/ KX-TG6424)
Editing a callers phone number before calling back (middle soft key)
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{V}/{^}: Caller List i M {V}/{^}: Select the desired entry. L If the other partys name is displayed on the screen, you can switch the screen between the name and its phone number by pressing 9 repeatedly. 8 i {V}/{^}: Edit & Call iM Edit the number. L Press dial key ({0} to {9}) to add, ^ to delete. {C}
Erasing caller information (middle soft key) 2 {V}/{^}: Caller List i M 3 {V}/{^}: Select the desired entry.
{V}/{^}: Select Erase or Erase All. i M {V}/{^}: Yes i M i {ih}
Storing caller information to the phonebook (middle soft key) 2 {V}/{^}: Caller List i M 3 {V}/{^}: Select the desired entry.
{V}/{^}: Add Phonebook i M To store the name, continue from step 3, Adding entries, page 18.
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Answering system

Available for: KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting Greeting Only as the recording time setting (page 33). Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been set correctly (page 15).
If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded.
Turning the answering system on/off
The answering system is preset to on. Base unit Press {s} to turn on/off the answering system. L When the answering system is turned on, the answer on indicator lights up. Handset
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Select Answer On or Answer Off. i M i {ih}

Memory capacity

The total recording capacity (including your greeting message) is about 20 minutes. A maximum of 64 messages can be recorded. Note: L If message memory becomes full: Messages Full is shown on the handset display. The answer on indicator on the base unit flashes rapidly when the answering system is turned on. L When the message memory becomes full: If you use the pre-recorded greeting message, the unit automatically switches to another pre-recorded greeting message asking callers to call again later.
Note: L When the answering system is turned on, D is displayed next to the battery icon.

Call screening

While a caller is leaving a message, you can listen to the call through the handsets speaker. To adjust the speaker volume, press {^} or {V} repeatedly. You can answer the call by pressing {C} on the handset. Call screening can be set for each handset. The default setting is On.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M
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{V}/{^}: Call Screening i M {V}/{^}: Select the desired setting. i M i {ih}
callers messages are not recorded and the unit plays a different prerecorded greeting message asking callers to call again. Erasing your greeting message (Resetting to a pre-recorded greeting message) If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.

Greeting message

When the unit answers a call, a greeting message is played to callers. You can use either: your own greeting message pre-recorded greeting message
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Greeting i M {V}/{^}: Default i M 2 times {ih}
Recording your greeting message
You can record your own greeting message (2 minutes and 30 seconds max.).
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Greeting i M {V}/{^}: Start REC i M {V}/{^}: Yes i M Hold the handset about 20 cm away and speak clearly into the microphone. Press O to stop recording. {ih}

Calling back (Caller ID subscribers only)
If caller information is received for the call, you can call the caller back while listening to a message.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Remote Code i M To turn on remote operation, enter the desired 3-digit remote access code. L To turn off remote operation, press {*}. M i {ih}
Press 8 during playback. {V}/{^}: Call Back i M
Editing the number before calling back
Press 8 during playback. {V}/{^}: Edit & Call i M Edit the number. i {C}
Erasing all messages (middle soft key) 2 {V}/{^}: Answer System i
Using the answering system remotely 1 Dial your phone number from a

touch-tone phone.

{V}/{^}: Erase All Msg. i M {V}/{^}: Yes i M i {ih}
After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. Follow the voice guidance prompts as necessary or control the unit using remote commands (page 32). When finished, hang up.

Remote operation

Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The units voice guidance prompts you to press certain dial keys to perform different operations.
Note: L You can also leave a message just as any outside caller can. After the greeting message starts, press {*} to skip the greeting message and record your message after the beep.
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Voice guidance

During remote operation, the units voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations.
Turning on the answering system remotely
If the answering system is off, you can turn it on remotely.
Dial your phone number from a touch-tone phone. Let the phone ring 20 times. L A long beep is heard. Enter your remote access code within 10 seconds after the long beep. L The greeting message is played back. L You can either hang up, or enter your remote access code again and begin remote operation (page 31).

Remote commands

8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Recording Time i M {V}/{^}: Select the desired setting. i M i {ih}
Note: L When you select Greeting Only: If you do not record your own message, the unit will play the prerecorded greeting-only message asking callers to call again later. If you use your own message, record the greeting-only message asking callers to call again later (page 29).
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Voice mail service

Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone companys voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone. When you have new messages, # is displayed on the handset if message indication service is available. Please contact your service provider/telephone company for details of this service. Important: L If # still remains on the display even after you have listened to new messages, turn it off by pressing and holding {#} for 2 seconds. L To use the voice mail service provided by your service provider/telephone company rather than the units answering system, turn off the answering system (page 28). For details, see page 33. (KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424)
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Intercom

Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute.
Transferring calls, conference calls
Outside calls can be transferred between 2 handsets.
During an outside call, press 4 to put the call on hold. L k flashes to indicate the outside call is on hold. Enter the desired handset number you want to transfer to. Wait for the paged party to answer. L If the paged party does not answer, press 4 to return to the outside call. To transfer the call: Press {ih}. L The outside call is routed to the handset. To establish a conference call: Press {3}. L To leave the conference, press {ih}. The other parties can continue the conversation.

I cannot hear a dial tone.
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Problem I do not know how to erase y (Missed call) from the display. Cause/solution L There are unviewed missed calls remaining. View them and erase y in the following way.
8 (middle soft key) {V}/{^}: Caller List i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
Programmable settings Problem I have changed the display language to a language I cannot read. While programming, the handset starts to ring. While programming, the display returns to standby mode. I cannot register a handset to a base unit. Cause/solution L Change the display language (page 14).
L A call is being received. Answer the call and start again after hanging up. L A call matching an entry in the call barred list is being received.*1 Wait and try again later. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 24). L You entered the wrong PIN. If you forget your PIN, see I cannot remember the PIN. (page 41). L Place the handset and the base unit away from other electrical appliances. L Change the PIN using the following method.
I cannot remember the PIN.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Base Unit PIN i M {*}{7}{0}{0}{0} Enter the new 4-digit base unit PIN. i M i {ih}
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Battery recharge Problem The handset beeps and/or ) flashes. I fully charged the batteries, but ) still flashes. I fully charged the batteries, but the operating time seems to be shorter. The handset display is blank. Cause/solution L Battery charge is low. Fully charge the batteries (page 10). L Clean the charge contacts and charge again (page 11). L It is time to replace the batteries (page 10). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. L The handset is not turned on. Turn the power on (page 14).
Making/answering calls, intercom Problem w is flashing. Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 23). L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L The ringer volume is turned off. Adjust ringer volume (page 20). L The ringer volume is turned off. Adjust ringer volume (page 21).

Noise is heard, sound cuts in and out.
The handset does not ring. The base unit does not ring.*1
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Problem I cannot make a call. Cause/solution L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used.*1 Wait and try again later. L The key lock feature is turned on. Turn it off (page 17).
*1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Caller ID Problem Caller information is not displayed. Cause/solution L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L Depending on your service provider/ telephone company, the unit may display the callers information at the 2nd ring or later. L Move closer to the base unit. L Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to Manual (off) (page 20). L Edit the phonebook entry name to fit in 1 line of text (page 18).
Caller information is slow to display.
Time on the unit has shifted.
The name stored in the phonebook is not fully displayed while an outside call is being received.
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Answering system (KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424) Problem The unit does not record new messages. Cause/solution L The answering system is turned off. Turn it on (page 28). L The message memory is full. Erase unnecessary messages (page 30). L The recording time is set to Greeting Only. Change the setting (page 33). L If your own greeting message is not recorded properly, callers are unable to leave a message. Record your own greeting message again (page 29). L If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the units number of rings setting or contact your service provider/ telephone company (page 32). L Record your own greeting message again (page 29). L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. L You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 31). L Press each key firmly. L The answering system is turned off. Turn it on (page 32). L You are using a rotary/pulse telephone. Try again using a touch-tone phone. L A call is being received. Answer the call and try again later.