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Operating Instructions

Digital Cordless Phone

Model No.

KX-TG6411E KX-TG6412E KX-TG6413E KX-TG6421E KX-TG6422E KX-TG6423E KX-TG6424E
Digital Cordless Answering System
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
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Table of Contents

Introduction
Model composition. 3 Accessory information. 3 General information. 5

Voice Mail Service

Voice mail service. 34

Intercom/Locator

Intercom. 35 Handset locator. 35 Transferring calls, conference calls. 35

Important Information

For your safety. 6 Important safety instructions. 7 For best performance. 7 Specifications. 8

Useful Information

Character entry. Error messages. Troubleshooting. Wall mounting. Conditions of guarantee. 46

Getting Started

Setting up. 10 Note when setting up. 11 Controls. 12 Display. 13 Turning the power on/off. 14 Initial settings. 14

Index. 47

Making/Answering Calls
Making calls. 16 Answering calls. 16 Useful features during a call. 17 Key lock. 17

Phonebook

Handset phonebook. 18 Copying phonebook entries. 19

Programming

Programmable settings. 20 Special programming. 22 Registering a unit. 23

Caller ID Service

Using Caller ID service. 26 Caller list. 26

Answering System

Answering system. 28 Turning the answering system on/off. 28 Greeting message. 29 Listening to messages using the base unit. 29 Listening to messages using the handset. 30 Remote operation. 31 Answering system settings. 32
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Model composition

Series KX-TG6411 series Model No. KX-TG6411 KX-TG6412 KX-TG6413 KX-TG6421 series KX-TG6421 KX-TG6422 KX-TG6423 KX-TG6424 Base unit Part No. KX-TG6411 KX-TG6411 KX-TG6411 KX-TG6421 KX-TG6421 KX-TG6421 KX-TG6421 Handset Part No. KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 Quantity 4
L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG6411E/KX-TG6412E/KX-TG6413E/KX-TG6421E/KX-TG6422E/ KX-TG6423E/KX-TG6424E Feature differences Series KX-TG6411 series KX-TG6421 series Answering system r Intercom Between handsets r*1 r*1
*1 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 4).

Accessory information

Supplied accessories
No. 1 Accessory item/ Part number AC adaptor/ PQLV219E0Y or PQLV219E0X Telephone line cord/PQJA87S (for U.K.) Quantity KX-TG6411 KX-TGKX-TG6412 KX-TGKX-TG6413 KX-TGKX-TG6424 4
Helpline Tel. No.: U.K. 3898 R.O.I. 01289 8333
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No. 3 Accessory item/ Part number Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00005 Handset cover*2 Charger*3 Quantity KX-TG6411 KX-TGKX-TG6412 KX-TGKX-TG6413 KX-TGKX-TG6424 8
*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. *3 PNLC1008ZT: Titanium black PNLC1008YS: Silver 5
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information. Accessory item Rechargeable batteries Model number P03P or HHR-4MRE*1 Battery type: Nickel metal hydride (Ni-MH). 2 x AAA (R03) size for each handset. KX-A272

DECT repeater

*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

WARNING

Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre. L Unplug from power outlets and never touch the inside of the product if its casing has been broken open. L Never touch the plug with wet hands. Danger of electric shock exists. Installation L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident. L Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

CAUTION

Installation and relocation L Never install telephone wiring during an electrical storm. L Never install telephone line jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: the handset batteries need recharging or have failed. there is a power failure. the key lock feature is turned on.

Important safety instructions
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS
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L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. Information for Users on Collection and Disposal of Old Equipment and used Batteries Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union These symbols (1, 2, 3) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (2) might be used in combination with a chemical symbol (3). In this case it complies with the requirement set by the Directive for the chemical involved.

Note: L Please contact your service provider/telephone company for details and availability of this service in your area.

Call share

You can join an existing outside call. To join the conversation, press {C} when the other handset is on an outside call. Note: L To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 21).
Press 1 during conversation. L 1 flashes. To return to the conversation, press 1 again.

Recall/flash

{R/E} allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: L To change the recall/flash time, see page 21.

Key lock

The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on. To turn key lock on, press 8 (middle soft key) for about 3 seconds. L & is displayed. L To turn key lock off, press & (middle soft key) for about 3 seconds. Note: L Calls to emergency numbers cannot be made until key lock is turned off.
For call waiting or Call Waiting Caller ID service users
To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.
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Handset phonebook

The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers.
Adding entries 1 n (left soft key) i {V}/{^}: New Entry i M 3 Enter the partys name (16
characters max.). i M L You can change the character entry mode by pressing / (page 37).
Press the dial key ({0} to {9}) which contains the character you are searching for (page 37). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. {V}/{^}: Scroll through the phonebook if necessary. {C}
Enter the partys phone number (24 digits max.). i M 2 times L To add other entries, repeat from step 3. {ih}
Editing entries 1 Find the desired entry (page 18).
{V}/{^}: Edit i M Edit the name if necessary (16 characters max.; page 37). i M Edit the phone number if necessary (24 digits max.). i M 2 times i {ih}
Finding and calling a phonebook entry

Scrolling through all entries

Erasing entries

Erasing an entry
n (left soft key) {V}/{^}: Select the desired entry. L You can scroll through the phonebook entry by pressing and holding {V} or {^}. {C}
Find the desired entry (page 18). i8 {V}/{^}: Erase i M {V}/{^}: Yes i M i {ih}
Searching by first character (using a dial key)
Erasing all entries n (left soft key) i 8 {V}/{^}: Erase All i M {V}/{^}: Yes i M {V}/{^}: Yes i M i {ih}
n (left soft key) L Change the character entry mode if necessary: ( i {V}/{^}: Select the character entry mode. i M

Chain dial

This feature allows you to dial phone numbers in the phonebook while you are
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on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually.
{V}/{^}: Copy All i M Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, Completed is displayed. {ih}
During an outside call, press 8. iM {V}/{^}: Select the desired entry. Press M to dial the number.
Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press l to add pauses after the number and PIN as necessary (page 16).
Copying phonebook entries
You can copy phonebook entries to the phonebook of another compatible Panasonic handset. Copying an entry
Find the desired entry (page 18). i8 {V}/{^}: Copy i M Enter the handset number you wish to send the phonebook entry to. L When an entry has been copied, Completed is displayed. L To continue copying another entry: {V}/{^}: Yes i M i Find the desired entry. i M {ih}
Copying all entries n (left soft key) i 8 Helpline Tel. No.: U.K. 3898 R.O.I. 01289 8333
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Programmable settings

You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M
L In some cases, you may need to select from sub-menu 2. i M
Press {V} or {^} to select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ih}.
Note: L For other top-menus, please refer to each chapter. L In the following table, < > indicates the default settings. L The current item or setting is highlighted on the display. Top-menu Handset Setup < Sub-menu 1 Time Settings Sub-menu 2 Set Date/Time*1 Alarm Time Adjust*1, *2 <Caller ID> Ringer Setup Ringer Volume*3 <Maximum> Ringtone*4, *5 <Ringtone 1> Display Setup Language <English> Contrast <Level 3> Register H.set (Register handset) Keytones*6 <On> Auto Talk*7 <Off> Page 16
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Top-menu Base Unit Setup*1 > Sub-menu 1 Ringer Volume*8 <Medium> Privacy Mode*9 <Off> Recall/Flash*10 <100 msec.> Base Unit PIN <0000> Repeater <Off> Caller Barred*1, *Sub-menu 2 Page 24 22
*1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select Caller ID. To turn this feature off, select Manual. (Caller ID subscribers only) To use this feature, set the date and time first (page 15). *3 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls. However even when the ringer volume is set to off, the handset rings: at the low level for alarm (page 22) and intercom calls (page 35) at the high level for paging (page 35) *4 If you select one of the melody ringer tones, the ringer tone continues to play for several seconds even if the caller has already hung up. You may either hear a dial tone or no one on the line when you answer the call. *5 The preset melodies in this product are used with permission of 2007 Copyrights Vision Inc. *6 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any keys, including confirmation tones and error tones. *7 If you subscribe to a Caller ID service and want to view the callers information after lifting up the handset to answer a call, turn off this feature. *8 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 *9 To prevent other users from joining your conversations with outside callers, turn this feature on. *10 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary.

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Special programming

You can set one of 2 different alarm options (once or daily) at a time for each handset. An alarm sounds at the set time for 3 minutes. Important: L Set the date and time beforehand (page 15).
L To stop the alarm, press any dial key or place the handset on the base unit or charger. L When the handset is in use, the alarm will not sound until the handset is in standby mode. L If you select Once, the setting changes to Off after the alarm sounds.
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Time Settings i M {V}/{^}: Alarm i M {V}/{^}: Select the desired alarm option. i M Off Turns alarm off. Press M again, then press {ih} to exit. Once An alarm sounds once at the set time. Enter the desired date and month. i M Daily An alarm sounds daily at the set time.
Changing the base unit PIN (Personal Identification Number)
Important: L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, see page 41.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Base Unit PIN i M Enter the current 4-digit base unit PIN (default: 0000). Enter the new 4-digit base unit PIN. i M i {ih}
Set the desired time. i M {V}/{^}: Select the desired alarm tone. i M 2 times L We recommend selecting a different ringer tone to the one used for outside calls. {ih} L When the alarm is set, E is displayed.
Incoming call barring (Caller ID subscribers only)
Available for: KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit sends out a
Note: L You can skip to step 4 by pressing {R/E} in standby mode.
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busy tone to the caller, and then disconnects the call. Important: L When the unit receives a call from a number that is stored in the call barred list, the call is logged in the caller list (page 26) with 7 after the call is disconnected. Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly. Important: L You must store the phone number with an area code in the call barred list. From the caller list:

Handset: Wait until Base PIN is displayed. i Enter the base unit PIN (default: 0000). i M L If you forget your PIN, see page 41. L When the handset has been registered successfully, w stops flashing.
Increasing the range of the base unit
You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important: L Before registering the repeater to this base unit, you must turn the repeater mode on. L Do not use more than one repeater at a time. Setting the repeater mode
Note: L When you purchase an additional handset, refer to the additional handsets installation manual for registration. Deregistering a handset A handset can cancel its own registration (or the registration of another handset) that is stored to the base unit. This allows the handset to end its wireless connection with the system.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Repeater i M {V}/{^}: Select the desired setting. i M i {ih}
8 (middle soft key) {V}/{^}: Base Unit Setup i M {3}{3}{5}
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Note: L After turning the repeater mode on or off, w flashes on the handset momentarily. This is normal and the handset can be used once w stops flashing.
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Using Caller ID service

Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details.
phonebook is displayed and logged in the caller list.

Caller list

Important: L Only 1 person can access the caller list at a time. L Make sure the units date and time setting is correct (page 15).

Caller ID features

When an outside call is being received, the callers phone number is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest. L If the unit cannot receive caller information, the following is displayed: Out of Area: The caller dials from an area which does not provide a Caller ID service. Private Caller: The caller requests not to send caller information. L If the unit is connected to a PBX system, caller information may not be properly received. Contact your PBX supplier. Missed calls If a call is not answered, the unit treats it as a missed call and y is displayed. This lets you know if you should view the caller list to see who called while you were away. Even if only one missed call in the caller list is viewed (page 26), y disappears from the display. When you receive another new call, y is displayed again. Phonebook name display When caller information is received and it matches a phone number stored in the phonebook, the stored name in the

After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. Follow the voice guidance prompts as necessary or control the unit using remote commands (page 32). When finished, hang up.

Remote operation

Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The units voice guidance prompts you to press certain dial keys to perform different operations.
Note: L You can also leave a message just as any outside caller can. After the greeting message starts, press {*} to skip the greeting message and record your message after the beep.
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Voice guidance

During remote operation, the units voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations.
Turning on the answering system remotely
If the answering system is off, you can turn it on remotely.
Dial your phone number from a touch-tone phone. Let the phone ring 20 times. L A long beep is heard. Enter your remote access code within 10 seconds after the long beep. L The greeting message is played back. L You can either hang up, or enter your remote access code again and begin remote operation (page 31).

Remote commands

You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Key {1} {2} {4} {5} {6} {7} {9} {0} {*}{4} {*}{5} {*}{6} Operation Repeat message (during playback)*1 Skip message (during playback) Play new messages Play all messages Play greeting message Record greeting message Stop recording Stop playback Turn answering system off Erase currently playing message Erase all messages Erase greeting message (during greeting message playback)*2 End remote operation (or hang up)
Answering system settings
Number of rings before the unit answers a call
You can change the number of times the phone rings Number of Rings before the unit answers a call. You can select 2 to 7 rings, or Auto. The default setting is 4 Rings. Auto: The units answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 31), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.

{*}{#}

*1 If pressed within the first 5 seconds of a message, the previous message is played. *2 Unit resets to a pre-recorded greeting message.

8 (middle soft key)

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{V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Number of Rings i M {V}/{^}: Select the desired setting. i M i {ih}

Callers recording time

You can change the maximum message recording time allotted to each caller. You can also select Greeting Only which sets the unit to greet callers but not record messages. The default setting is 3 Minutes.
For voice mail service subscribers To receive voice mail and use answering system properly, please note the following: L To use the voice mail service (page 34) provided by your service provider/ telephone company rather than the units answering system, turn off the answering system (page 28). L To use this units answering system rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this: Set this units Number of Rings setting so that this units answering system answers calls before the voice mail service of your service provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting. Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Recording Time i M {V}/{^}: Select the desired setting. i M i {ih}
Note: L When you select Greeting Only: If you do not record your own message, the unit will play the prerecorded greeting-only message asking callers to call again later. If you use your own message, record the greeting-only message asking callers to call again later (page 29).
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Voice mail service

Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone companys voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone. When you have new messages, # is displayed on the handset if message indication service is available. Please contact your service provider/telephone company for details of this service. Important: L If # still remains on the display even after you have listened to new messages, turn it off by pressing and holding {#} for 2 seconds. L To use the voice mail service provided by your service provider/telephone company rather than the units answering system, turn off the answering system (page 28). For details, see page 33. (KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424)

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Intercom

Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute.
Transferring calls, conference calls
Outside calls can be transferred between 2 handsets.
During an outside call, press 4 to put the call on hold. L k flashes to indicate the outside call is on hold. Enter the desired handset number you want to transfer to. Wait for the paged party to answer. L If the paged party does not answer, press 4 to return to the outside call. To transfer the call: Press {ih}. L The outside call is routed to the handset. To establish a conference call: Press {3}. L To leave the conference, press {ih}. The other parties can continue the conversation.
Making an intercom call (middle soft key) i To page a specific handset, enter the
handset number. L To stop paging, press {ih}.
When you finish talking, press {ih}.
Answering an intercom call 1 Press {C} to answer the page. 2 When you finish talking, press

Handset locator

You can locate a misplaced handset by pressing {x} on the base unit. L All registered handsets beep for 1 minute. To stop paging, press it again or {ih} on the handset.
Transferring a call without speaking to the other handset user
Perform step 1 and 2, Transferring calls, conference calls, page 35. {ih} L The outside call rings at the other handset.
Note: L If the other handset user does not answer the call within 1 minute, the call rings at your handset again. Answering a transferred call Press {C} to answer the page.
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Note: L After the paging party disconnects, you can talk to the outside caller.
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Character entry

The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 37). Press {^} or {V} to move the cursor left or right. Press dial keys to enter characters and numbers. Press ^ to erase the character or number highlighted by the cursor. Press and hold ^ to erase all characters or numbers. Press {*} to switch between uppercase and lowercase. To enter another character located on the same dial key, press {V} to move the cursor to the next space, then press the appropriate dial key. If you do not press any dial key within 5 seconds after entering a character, the character is fixed and the cursor moves to the right.

Error*1 Failed

Incomplete

Memory Full

No link. Reconnect AC adaptor.
Use rechargeable battery. You must first subscribe to Caller ID.
*1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424
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Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base units AC adaptor and turn off the handset, then reconnect the base units AC adaptor and turn on the handset. General use Problem The handset does not automatically turn on after installing/replacing batteries. The unit does not work. Cause/solution L The battery is empty or too weak to turn on the power. Place the handset on the base unit or charger, and let it charge. L Make sure the batteries are installed correctly (page 10). L Fully charge the batteries (page 10). L Check the connections (page 10). L Unplug the base units AC adaptor to reset the unit and turn off the handset. Reconnect the adaptor, turn on the handset and try again. L The handset has not been registered to the base unit. Register the handset (page 23). L Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. L The base units AC adaptor or telephone line cord is not connected. Check the connections. L If you are using a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter. L Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.
I cannot hear a dial tone.
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Problem I do not know how to erase y (Missed call) from the display. Cause/solution L There are unviewed missed calls remaining. View them and erase y in the following way.
8 (middle soft key) {V}/{^}: Caller List i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
Programmable settings Problem I have changed the display language to a language I cannot read. While programming, the handset starts to ring. While programming, the display returns to standby mode. I cannot register a handset to a base unit. Cause/solution L Change the display language (page 14).
L A call is being received. Answer the call and start again after hanging up. L A call matching an entry in the call barred list is being received.*1 Wait and try again later. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 24). L You entered the wrong PIN. If you forget your PIN, see I cannot remember the PIN. (page 41). L Place the handset and the base unit away from other electrical appliances. L Change the PIN using the following method.

I cannot remember the PIN.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Base Unit PIN i M {*}{7}{0}{0}{0} Enter the new 4-digit base unit PIN. i M i {ih}
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Battery recharge Problem The handset beeps and/or ) flashes. I fully charged the batteries, but ) still flashes. I fully charged the batteries, but the operating time seems to be shorter. The handset display is blank. Cause/solution L Battery charge is low. Fully charge the batteries (page 10). L Clean the charge contacts and charge again (page 11). L It is time to replace the batteries (page 10). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. L The handset is not turned on. Turn the power on (page 14).
Making/answering calls, intercom Problem w is flashing. Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 23). L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L The ringer volume is turned off. Adjust ringer volume (page 20). L The ringer volume is turned off. Adjust ringer volume (page 21).
Noise is heard, sound cuts in and out.
The handset does not ring. The base unit does not ring.*1
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Problem I cannot make a call. Cause/solution L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used.*1 Wait and try again later. L The key lock feature is turned on. Turn it off (page 17).
*1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Caller ID Problem Caller information is not displayed. Cause/solution L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L Depending on your service provider/ telephone company, the unit may display the callers information at the 2nd ring or later. L Move closer to the base unit. L Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to Manual (off) (page 20). L Edit the phonebook entry name to fit in 1 line of text (page 18).

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Model No.

Quick Guide

Connections

Base unit
KX-TG6411E/KX-TG6412E KX-TG6413E KX-TG6421E/KX-TG6422E KX-TG6423E/KX-TG6424E

Correct

Click Use only the supplied telephone line cord. DSL/ADSL filter* (Not supplied) To telephone line Hooks Press plug firmly. Base unit

(220-240 V AC, 50 Hz)

Use only the supplied Panasonic AC adaptor.
*For DSL/ADSL service users Important: L If you use a telephone line cord which is not supplied, the unit may not work properly.

Charger

Press plug firmly.
Hooks (220-240 V AC, 50 Hz) Use only the supplied Panasonic AC adaptor.

PNQW1499ZA

DC1208DG0
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Battery installation/Battery charge
Charge for about 7 hours.
Confirm Charging is displayed. Rechargeable Ni-MH ONLY
Note: L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/Ni-Cd batteries. L When the language selection is displayed after installing the batteries for the first time, you can select your desired language. {V}/{^}: Select your desired language. i M i {ih}

Operating tips

Navigator key/? (Volume) key
By pressing this key ({^} or {V}) repeatedly, you can: scroll through (up or down) various lists or items adjust the receiver or speaker volume (up or down) while talking move the cursor (left or right) to edit number or name

Volume up {^}

{V} Volume down

Soft keys

The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
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Date and time (Handset)

8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Time Settings i M {V}/{^}: Set Date/Time i M Enter the current date, month, and year. i M Enter the current hour and minute. M i {ih}

Basic operations

Making/Answering calls (Handset) Making calls Answering calls To hang up To adjust the receiver/ speaker volume Making a call using the redial list Handset ringer volume Dial the phone number. i {C}/{s} {C}/{s} {ih} Press {^} or {V} repeatedly while talking. j (right soft key) i {V}/{^}: Select the desired phone number. i {C}
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Ringer Setup i M {V}/{^}: Ringer Volume i M {V}/{^}: Select the desired volume. i M i {ih}
Phonebook (Handset) Adding entries
1 n (left soft key) i {V}/{^}: New Entry i M 3 Enter the partys name (16 characters max.). i
M L You can change the character entry mode by pressing /. L To enter a name, see the character table in the operating instructions.
4 Enter the partys phone number (24 digits max.).

i M 2 times i {ih}

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Phonebook (Handset) Making calls
1 n (left soft key) 2 {V}/{^}: Select the desired entry.
L You can scroll through the phonebook entry by pressing and holding {V} or {^}.
Answering system (Base unit): KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Answering on/off Listening to messages Press {s} to turn on/off the answering system. {6}
Frequently asked questions
Question Why is w flashing? Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 6). L Make sure the batteries are installed correctly. L Fully charge the batteries. L Clean the charge contacts and charge again. L When you are using fully-charged Ni-MH batteries (supplied batteries); In continuous use: 18 hours max. Not in use (standby): 170 hours max. L It is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use). L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).

What should I do when the handset does not turn on? How long is the battery operating time?
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Question Can I keep the handset on the base unit or charger when I am not using it? When should I replace the batteries? What is a PIN? Cause/solution L Even after the handset is fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries. L If the batteries are fully charged until & is displayed, but ) is displayed after a few calls, replace the batteries with new ones. L The PIN is a 4-digit number that must be entered in order to change certain base unit settings. The default PIN is 0000. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L The message You must first subscribe to Caller ID. will be displayed until you receive caller information after subscribing to a Caller ID service. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again.
What should I do to display caller information?
What should I do when noise is heard, sound cuts in and out?
What should I do when the operating time seems to be shorter even after I fully charged the batteries? What do I need to do to erase y (Missed call) from the display?
L There are unviewed missed calls remaining. View them and erase y in the following way.
(middle soft key) 2 {V}/{^}: Caller List i M 3 Press {V} to search from the most recent call, or
press {^} to search from the oldest call.
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Registering a handset to the base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset. Handset

(middle soft key) 2 {V}/{^}: Handset Setup i M 3 {V}/{^}: Register H.set i M
Base unit Proceed with the operation for your model. N KX-TG6411/KX-TG6412/KX-TG6413 Press and hold {x} for about 5 seconds. (No registration tone)
N KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Press and hold {x} for about 5 seconds, until the registration tone sounds. L The next step must be completed within 90 seconds.
Handset Wait until Base PIN is displayed. i Enter the base unit PIN (default: 0000). i M L When the handset has been registered successfully, w stops flashing.
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Optional service (Caller ID)
If you subscribe to a Caller ID service,

012345

caller information will be displayed when a call is received, or when viewing missed calls.
Sales and support information
Customer Care Centre L For customers within the U.K.: 3898 L For customers within the Republic of Ireland: L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K. L Order accessory and consumable items for your product with ease and confidence by phoning our Customer Care Centre Monday - Thursday 9:00am 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays). L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. Ltd. L It couldnt be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.
Customer Care Helpline Tel. No.: U.K. 3898 / R.O.I. 01289 8333
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IMPORTANT

If you have any problems operating this product, please try the following:
1 Reconnect AC adaptor. 2 Use supplied telephone line cord. 3 Use rechargeable Ni-MH batteries.
(Alkaline batteries CANNOT be used.)
Refer to Troubleshooting in Operating Instructions and FAQs in this Quick Guide.
If you still have any problems, please call the Panasonic DECT Helpline
3898 (U.K.) (Rep of Ireland)
Lost Operating Instructions? Download at www.panasonic.co.uk.