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Operating Instructions

Digital Cordless Phone

Model No.

KX-TG6411E KX-TG6412E KX-TG6413E KX-TG6421E KX-TG6422E KX-TG6423E KX-TG6424E
Digital Cordless Answering System
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
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Table of Contents

Introduction
Model composition. 3 Accessory information. 3 General information. 5

Voice Mail Service

Voice mail service. 34

Intercom/Locator

Intercom. 35 Handset locator. 35 Transferring calls, conference calls. 35

Important Information

For your safety. 6 Important safety instructions. 7 For best performance. 7 Specifications. 8

Useful Information

Character entry. Error messages. Troubleshooting. Wall mounting. Conditions of guarantee. 46

Getting Started

Setting up. 10 Note when setting up. 11 Controls. 12 Display. 13 Turning the power on/off. 14 Initial settings. 14

Index. 47

Making/Answering Calls
Making calls. 16 Answering calls. 16 Useful features during a call. 17 Key lock. 17

Phonebook

Handset phonebook. 18 Copying phonebook entries. 19

Programming

Programmable settings. 20 Special programming. 22 Registering a unit. 23

Caller ID Service

Using Caller ID service. 26 Caller list. 26

Answering System

Answering system. 28 Turning the answering system on/off. 28 Greeting message. 29 Listening to messages using the base unit. 29 Listening to messages using the handset. 30 Remote operation. 31 Answering system settings. 32
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Model composition

Series KX-TG6411 series Model No. KX-TG6411 KX-TG6412 KX-TG6413 KX-TG6421 series KX-TG6421 KX-TG6422 KX-TG6423 KX-TG6424 Base unit Part No. KX-TG6411 KX-TG6411 KX-TG6411 KX-TG6421 KX-TG6421 KX-TG6421 KX-TG6421 Handset Part No. KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 Quantity 4
L The suffix (E) in the following model numbers will be omitted in these instructions: KX-TG6411E/KX-TG6412E/KX-TG6413E/KX-TG6421E/KX-TG6422E/ KX-TG6423E/KX-TG6424E Feature differences Series KX-TG6411 series KX-TG6421 series Answering system r Intercom Between handsets r*1 r*1
*1 Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 4).

Accessory information

Supplied accessories
No. 1 Accessory item/ Part number AC adaptor/ PQLV219E0Y or PQLV219E0X Telephone line cord/PQJA87S (for U.K.) Quantity KX-TG6411 KX-TGKX-TG6412 KX-TGKX-TG6413 KX-TGKX-TG6424 4
Helpline Tel. No.: U.K. 3898 R.O.I. 01289 8333
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No. 3 Accessory item/ Part number Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00005 Handset cover*2 Charger*3 Quantity KX-TG6411 KX-TGKX-TG6412 KX-TGKX-TG6413 KX-TGKX-TG6424 8
*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. *3 PNLC1008ZT: Titanium black PNLC1008YS: Silver 5
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information. Accessory item Rechargeable batteries Model number P03P or HHR-4MRE*1 Battery type: Nickel metal hydride (Ni-MH). 2 x AAA (R03) size for each handset. KX-A272

DECT repeater

*1 Replacement batteries may have a different capacity from that of the supplied batteries.
Expanding your phone system
You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

Handset (optional): KX-TGA641E
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Sales and support information
Customer Care Centre L For customers within the U.K.: 3898 L For customers within the Republic of Ireland: L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K. L Order accessory and consumable items for your product with ease and confidence by phoning our Customer Care Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays). L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. Ltd. L It couldnt be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.

General information

L This equipment is designed for use on the U.K. and Republic of Ireland analogue telephone network. L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de Contact to Authorised Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany
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For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.
Operating safeguards L Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. L Do not disassemble the product. L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. Medical L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).) L Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

For best performance

Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment. away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) L Coverage and voice quality depends on the local environmental conditions. L If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration. L The product should not be exposed to direct sunlight. L Do not place heavy objects on top of the product. L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 C or greater than 40 C. Damp basements should also be avoided. L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
Important safety instructions
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS
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L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. Information for Users on Collection and Disposal of Old Equipment and used Batteries Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union These symbols (1, 2, 3) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol This symbol (2) might be used in combination with a chemical symbol (3). In this case it complies with the requirement set by the Directive for the chemical involved.

Specifications

Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) Frequency range: 1.88 GHz to 1.90 GHz RF transmission power: Approx. 10 mW (average power per channel) Power source: 220240 V AC, 50 Hz Power consumption: Base unit*1: Standby: Approx. 0.7 W Maximum: Approx. 3.8 W Base unit*2: Standby: Approx. 0.8 W Maximum: Approx. 4.2 W Charger: Standby: Approx. 0.2 W Maximum: Approx. 3.2 W Operating conditions: 0 C 40 C, 20 % 80 % relative air humidity (dry) *1 KX-TG6411/KX-TG6412/KX-TG6413
These symbols (1, 2, 3) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
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*2 KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.
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Setting up

Connections
L Use only the supplied Panasonic AC adaptor PQLV219E. Base unit
L Do NOT use alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T).
Press plug firmly. Click Rechargeable Ni-MH ONLY
Hooks Use only the supplied telephone line cord. DSL/ADSL filter* (Not supplied) To telephone line

(220-240 V AC, 50 Hz)

L When the language selection is displayed, see page 14.

Correct

Base unit

Battery charge

Charge for about 7 hours. L When the batteries are fully charged, the charge indicator goes off.
*For DSL/ADSL service users Charger
Confirm Charging is displayed. Charge indicator
Hooks (220-240 V AC, 50 Hz)

Battery installation

K Charge contacts

Controls

Handset

G B C D H I
Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. B Navigator key/? (Volume) key By pressing this key ({^} or {V}) repeatedly, you can: scroll through (up or down) various lists or items adjust the receiver or speaker volume (up or down) while talking move the cursor (left or right) to edit number or name
KX-TG6411/KX-TG6412/ KX-TG6413
A Charge indicator Ringer indicator B Speaker C {C} (Talk) D {s} (Speakerphone) E Dial keypad F Receiver G Display H {ih} (Off/Power) I {R/E} R: Recall/Flash E: Alarm shortcut key J Microphone A {x} (Locator) B Charge contacts
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KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 Item D Meaning When displayed next to the battery icon: Answering system is on.*2 (page 28) When displayed with a number: New messages have been recorded.*2 (page 30) Answering system answers calls with a greeting message and caller messages are not recorded.*2 (Callers recording time, page 33) Battery level Alarm is on. (page 22) Privacy mode is on. (page 21) Ringer volume is off. (page 21) Blocked call*1, *2 (page 23, 26) New voice mail message received.*3 (page 34) L Someone is using the line. L Answering system is being used by another handset or the base unit.*2 *1 Caller ID subscribers only *2 KX-TG6421/KX-TG6422/ KX-TG6423/KX-TG6424 *3 Voice mail subscribers only

C DEF G H

Charge contacts Speaker {4} (Erase) {} (Stop) {^}/{V} (Volume up/down) {7}/{8} (Repeat/Skip) F {6} (Play) Message indicator G {x} (Locator) H {s} (Answer on) Answer on indicator A B C D E

& E : ~ 7 #

Display
Handset display items Item w Meaning Within range of a base unit L When flashing: Handset is searching for base unit. (page 42) Paging, intercom mode. Handset is on an outside call. Missed call*1 (page 26)
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Key lock

The handset can be locked so that no calls or settings can be made. Incoming calls can be answered, but all other functions are disabled while key lock is on. To turn key lock on, press 8 (middle soft key) for about 3 seconds. L & is displayed. L To turn key lock off, press & (middle soft key) for about 3 seconds. Note: L Calls to emergency numbers cannot be made until key lock is turned off.
For call waiting or Call Waiting Caller ID service users
To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.
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Handset phonebook

The phonebook allows you to make calls without having to dial manually. You can add 100 names and phone numbers.
Adding entries 1 n (left soft key) i {V}/{^}: New Entry i M 3 Enter the partys name (16
characters max.). i M L You can change the character entry mode by pressing / (page 37).
Press the dial key ({0} to {9}) which contains the character you are searching for (page 37). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. {V}/{^}: Scroll through the phonebook if necessary. {C}
Enter the partys phone number (24 digits max.). i M 2 times L To add other entries, repeat from step 3. {ih}
Editing entries 1 Find the desired entry (page 18).
{V}/{^}: Edit i M Edit the name if necessary (16 characters max.; page 37). i M Edit the phone number if necessary (24 digits max.). i M 2 times i {ih}
Finding and calling a phonebook entry
Scrolling through all entries

Erasing entries

Erasing an entry
n (left soft key) {V}/{^}: Select the desired entry. L You can scroll through the phonebook entry by pressing and holding {V} or {^}. {C}
Find the desired entry (page 18). i8 {V}/{^}: Erase i M {V}/{^}: Yes i M i {ih}
Searching by first character (using a dial key)
Erasing all entries n (left soft key) i 8 {V}/{^}: Erase All i M {V}/{^}: Yes i M {V}/{^}: Yes i M i {ih}

n (left soft key) L Change the character entry mode if necessary: ( i {V}/{^}: Select the character entry mode. i M

Chain dial

This feature allows you to dial phone numbers in the phonebook while you are
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on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually.
{V}/{^}: Copy All i M Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, Completed is displayed. {ih}
During an outside call, press 8. iM {V}/{^}: Select the desired entry. Press M to dial the number.
Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press l to add pauses after the number and PIN as necessary (page 16).
Copying phonebook entries
You can copy phonebook entries to the phonebook of another compatible Panasonic handset. Copying an entry
Find the desired entry (page 18). i8 {V}/{^}: Copy i M Enter the handset number you wish to send the phonebook entry to. L When an entry has been copied, Completed is displayed. L To continue copying another entry: {V}/{^}: Yes i M i Find the desired entry. i M {ih}
Copying all entries n (left soft key) i 8 Helpline Tel. No.: U.K. 3898 R.O.I. 01289 8333
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Programmable settings

You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M
L In some cases, you may need to select from sub-menu 2. i M
Press {V} or {^} to select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ih}.
Note: L For other top-menus, please refer to each chapter. L In the following table, < > indicates the default settings. L The current item or setting is highlighted on the display. Top-menu Handset Setup < Sub-menu 1 Time Settings Sub-menu 2 Set Date/Time*1 Alarm Time Adjust*1, *2 <Caller ID> Ringer Setup Ringer Volume*3 <Maximum> Ringtone*4, *5 <Ringtone 1> Display Setup Language <English> Contrast <Level 3> Register H.set (Register handset) Keytones*6 <On> Auto Talk*7 <Off> Page 16
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Top-menu Base Unit Setup*1 > Sub-menu 1 Ringer Volume*8 <Medium> Privacy Mode*9 <Off> Recall/Flash*10 <100 msec.> Base Unit PIN <0000> Repeater <Off> Caller Barred*1, *Sub-menu 2 Page 24 22

Call screening

While a caller is leaving a message, you can listen to the call through the handsets speaker. To adjust the speaker volume, press {^} or {V} repeatedly. You can answer the call by pressing {C} on the handset. Call screening can be set for each handset. The default setting is On.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M
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{V}/{^}: Call Screening i M {V}/{^}: Select the desired setting. i M i {ih}
callers messages are not recorded and the unit plays a different prerecorded greeting message asking callers to call again. Erasing your greeting message (Resetting to a pre-recorded greeting message) If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.

Greeting message

When the unit answers a call, a greeting message is played to callers. You can use either: your own greeting message pre-recorded greeting message
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Greeting i M {V}/{^}: Default i M 2 times {ih}
Recording your greeting message
You can record your own greeting message (2 minutes and 30 seconds max.).
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Greeting i M {V}/{^}: Start REC i M {V}/{^}: Yes i M Hold the handset about 20 cm away and speak clearly into the microphone. Press O to stop recording. {ih}
Playing back the greeting message (middle soft key) 2 {V}/{^}: Answer System i
{V}/{^}: Greeting i M {V}/{^}: Play Greeting i M {ih}
Using a pre-recorded greeting message
The unit provides 2 pre-recorded greeting messages: If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. If the message recording time (page 33) is set to Greeting Only,
Listening to messages using the base unit
When new messages have been recorded, {6} on the base unit flashes. Press {6}. L If new messages have been recorded, the base unit plays back new messages.
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L If there are no new messages, the base unit plays back all messages. Note: L When the answer on indicator on the base unit flashes rapidly, the message memory is full (Memory capacity, page 28).

When finished, press {ih}.
Note: L To switch to the receiver, press {C}. L If Messages Full is shown on the display, u and the total number of new messages are not displayed.
Operating the answering system during playback
Key {^} or {V} {7} {8} {} {4} Operation Adjust the speaker volume Repeat message*1 Skip message Stop playback Erase currently playing message
Operating the answering system
8 (middle soft key) i {V}/{^}: Answer System i M Key {^} or {V} Operation Adjust the receiver or speaker volume (during playback) Repeat message (during playback)*1 Skip message (during playback) Enter the Settings menu Play new messages Play all messages Play greeting message Record greeting message Turn answering system on Stop recording Stop playback Turn answering system off Erase currently playing message Erase all messages Erase greeting message*3
{1} {2} {3} {4} {5} {6} {7}{6}
*1 If pressed within the first 5 seconds of a message, the previous message is played.

Erasing all messages

Press {4} 2 times while the unit is not in use.
Listening to messages using the handset
When new messages have been recorded, u is displayed on the handset with the total number of new messages.
{8} {9} or O {0} {*}{4}*2 {*}{5} {*}{6}
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Select Play New Msg. or Play All Msg. i M
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*1 If pressed within the first 5 seconds of a message, the previous message is played. *2 You can also erase as follows: W i {V}/{^}: Yes i M *3 Unit resets to a pre-recorded greeting message.

Remote access code

A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: L In order to operate the answering system remotely, you must first set a remote access code.
Calling back (Caller ID subscribers only)
If caller information is received for the call, you can call the caller back while listening to a message.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Remote Code i M To turn on remote operation, enter the desired 3-digit remote access code. L To turn off remote operation, press {*}. M i {ih}
Press 8 during playback. {V}/{^}: Call Back i M
Editing the number before calling back

Press 8 during playback. {V}/{^}: Edit & Call i M Edit the number. i {C}
Erasing all messages (middle soft key) 2 {V}/{^}: Answer System i
Using the answering system remotely 1 Dial your phone number from a

touch-tone phone.

{V}/{^}: Erase All Msg. i M {V}/{^}: Yes i M i {ih}
After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. Follow the voice guidance prompts as necessary or control the unit using remote commands (page 32). When finished, hang up.

Remote operation

Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The units voice guidance prompts you to press certain dial keys to perform different operations.
Note: L You can also leave a message just as any outside caller can. After the greeting message starts, press {*} to skip the greeting message and record your message after the beep.
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Voice guidance

During remote operation, the units voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations.
Turning on the answering system remotely
If the answering system is off, you can turn it on remotely.
Dial your phone number from a touch-tone phone. Let the phone ring 20 times. L A long beep is heard. Enter your remote access code within 10 seconds after the long beep. L The greeting message is played back. L You can either hang up, or enter your remote access code again and begin remote operation (page 31).

Remote commands

You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Key {1} {2} {4} {5} {6} {7} {9} {0} {*}{4} {*}{5} {*}{6} Operation Repeat message (during playback)*1 Skip message (during playback) Play new messages Play all messages Play greeting message Record greeting message Stop recording Stop playback Turn answering system off Erase currently playing message Erase all messages Erase greeting message (during greeting message playback)*2 End remote operation (or hang up)

Error*1 Failed

Incomplete

Memory Full

No link. Reconnect AC adaptor.
Use rechargeable battery. You must first subscribe to Caller ID.
*1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424
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Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base units AC adaptor and turn off the handset, then reconnect the base units AC adaptor and turn on the handset. General use Problem The handset does not automatically turn on after installing/replacing batteries. The unit does not work. Cause/solution L The battery is empty or too weak to turn on the power. Place the handset on the base unit or charger, and let it charge. L Make sure the batteries are installed correctly (page 10). L Fully charge the batteries (page 10). L Check the connections (page 10). L Unplug the base units AC adaptor to reset the unit and turn off the handset. Reconnect the adaptor, turn on the handset and try again. L The handset has not been registered to the base unit. Register the handset (page 23). L Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. L The base units AC adaptor or telephone line cord is not connected. Check the connections. L If you are using a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter. L Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.
I cannot hear a dial tone.
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Problem I do not know how to erase y (Missed call) from the display. Cause/solution L There are unviewed missed calls remaining. View them and erase y in the following way.
8 (middle soft key) {V}/{^}: Caller List i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
Programmable settings Problem I have changed the display language to a language I cannot read. While programming, the handset starts to ring. While programming, the display returns to standby mode. I cannot register a handset to a base unit. Cause/solution L Change the display language (page 14).
L A call is being received. Answer the call and start again after hanging up. L A call matching an entry in the call barred list is being received.*1 Wait and try again later. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 24). L You entered the wrong PIN. If you forget your PIN, see I cannot remember the PIN. (page 41). L Place the handset and the base unit away from other electrical appliances. L Change the PIN using the following method.

I cannot remember the PIN.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Base Unit PIN i M {*}{7}{0}{0}{0} Enter the new 4-digit base unit PIN. i M i {ih}
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Battery recharge Problem The handset beeps and/or ) flashes. I fully charged the batteries, but ) still flashes. I fully charged the batteries, but the operating time seems to be shorter. The handset display is blank. Cause/solution L Battery charge is low. Fully charge the batteries (page 10). L Clean the charge contacts and charge again (page 11). L It is time to replace the batteries (page 10). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. L The handset is not turned on. Turn the power on (page 14).
Making/answering calls, intercom Problem w is flashing. Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 23). L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L The ringer volume is turned off. Adjust ringer volume (page 20). L The ringer volume is turned off. Adjust ringer volume (page 21).
Noise is heard, sound cuts in and out.
The handset does not ring. The base unit does not ring.*1
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Problem I cannot make a call. Cause/solution L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used.*1 Wait and try again later. L The key lock feature is turned on. Turn it off (page 17).
*1 KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Caller ID Problem Caller information is not displayed. Cause/solution L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L Depending on your service provider/ telephone company, the unit may display the callers information at the 2nd ring or later. L Move closer to the base unit. L Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to Manual (off) (page 20). L Edit the phonebook entry name to fit in 1 line of text (page 18).

This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the applicable guarantee period, the appliance proves to be defective by reason of faulty design, workmanship or materials, we undertake subject to the following conditions to have the defective appliance (or any part or parts there of) repaired or replaced free of charge. 1. The appliance shall have been purchased and used solely within either the U.K. or R.O.I. and in accordance with standard operating instructions and the technical and/or Safety Standards required in the U.K. 2. The appliance should be returned together with this guarantee and proof of date of purchase promptly on being found defective at the purchasers risk and expense to the authorised dealer from whom the appliance was purchased. All enquires must be through such dealers. 3. This guarantee shall not apply to damage caused through fire, accident, lightning, misuse, wear and tear, neglect, incorrect adjustment or repair, to damage caused through installation, adaption, modification or use in an improper manner or inconsistent with the technical and/or safety standards required in the country where this appliance is used, or to damage occurred during transit to or from the purchaser. 4. If at any time during the guarantee period any part or parts of the appliance are replaced with a part or parts not supplied or approved by us or of an objective quality safe and suitable for the appliance, or the appliance has been dismantled or repaired by any person not authorised by us, we shall have the right to terminate this guarantee in whole or in part immediately without further notice. 5. The purchasers sole and exclusive remedy under this guarantee against us is for the repair or replacement of the appliance or any defective part or parts and no other remedy, including, but not limited to, incidental or consequential damage or loss of whatsoever nature shall be available to the purchaser. 6. This guarantee shall not apply to batteries and any other items of limited natural life. 7. Our decision on all matters relating to complaints shall be final. Any appliance or defective part which has been replaced shall become our property. 8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Model No. Date of purchase Serial No.
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A Additional handsets: 23 Alarm: 22 Answering calls: 16 Answering system: 28 Call screening: 28 Erasing messages: 30, 32 Greeting only: 33 Listening to messages: 29, 30, 31 Number of rings: 32 Recording time: 33 Remote access code: 31 Remote operation: 31 Turning on/off: 28, 30, 32 Auto talk: 16, 20 Battery: 10, 11 Caller ID service: 26 Caller list: 26 Caller list edit: 26 Call share: 17 Call waiting: 17 Call Waiting Caller ID: 17 Chain dial: 18 Character entry: 37 Conference calls: 35 Date and time: 15 Display Contrast: 20 Language: 14 Error messages: 39 Greeting message: 29 Handset Deregistration: 24 Locator: 35 Registration: 23 Incoming call barring: 22 Intercom: 35 Key lock: 17 Keytones: 20

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Model No.

Quick Guide

Connections

Base unit
KX-TG6411E/KX-TG6412E KX-TG6413E KX-TG6421E/KX-TG6422E KX-TG6423E/KX-TG6424E

Correct

Click Use only the supplied telephone line cord. DSL/ADSL filter* (Not supplied) To telephone line Hooks Press plug firmly. Base unit

(220-240 V AC, 50 Hz)

Use only the supplied Panasonic AC adaptor.
*For DSL/ADSL service users Important: L If you use a telephone line cord which is not supplied, the unit may not work properly.

Charger

Press plug firmly.
Hooks (220-240 V AC, 50 Hz) Use only the supplied Panasonic AC adaptor.

PNQW1499ZA

DC1208DG0
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Battery installation/Battery charge
Charge for about 7 hours.
Confirm Charging is displayed. Rechargeable Ni-MH ONLY
Note: L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/Ni-Cd batteries. L When the language selection is displayed after installing the batteries for the first time, you can select your desired language. {V}/{^}: Select your desired language. i M i {ih}

Operating tips

Navigator key/? (Volume) key
By pressing this key ({^} or {V}) repeatedly, you can: scroll through (up or down) various lists or items adjust the receiver or speaker volume (up or down) while talking move the cursor (left or right) to edit number or name

Volume up {^}

{V} Volume down

Soft keys

The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
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Date and time (Handset)

8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Time Settings i M {V}/{^}: Set Date/Time i M Enter the current date, month, and year. i M Enter the current hour and minute. M i {ih}

Basic operations

Making/Answering calls (Handset) Making calls Answering calls To hang up To adjust the receiver/ speaker volume Making a call using the redial list Handset ringer volume Dial the phone number. i {C}/{s} {C}/{s} {ih} Press {^} or {V} repeatedly while talking. j (right soft key) i {V}/{^}: Select the desired phone number. i {C}
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Ringer Setup i M {V}/{^}: Ringer Volume i M {V}/{^}: Select the desired volume. i M i {ih}
Phonebook (Handset) Adding entries
1 n (left soft key) i {V}/{^}: New Entry i M 3 Enter the partys name (16 characters max.). i
M L You can change the character entry mode by pressing /. L To enter a name, see the character table in the operating instructions.
4 Enter the partys phone number (24 digits max.).

i M 2 times i {ih}

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Phonebook (Handset) Making calls
1 n (left soft key) 2 {V}/{^}: Select the desired entry.
L You can scroll through the phonebook entry by pressing and holding {V} or {^}.
Answering system (Base unit): KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Answering on/off Listening to messages Press {s} to turn on/off the answering system. {6}
Frequently asked questions
Question Why is w flashing? Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 6). L Make sure the batteries are installed correctly. L Fully charge the batteries. L Clean the charge contacts and charge again. L When you are using fully-charged Ni-MH batteries (supplied batteries); In continuous use: 18 hours max. Not in use (standby): 170 hours max. L It is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use). L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).
What should I do when the handset does not turn on? How long is the battery operating time?
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Question Can I keep the handset on the base unit or charger when I am not using it? When should I replace the batteries? What is a PIN? Cause/solution L Even after the handset is fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries. L If the batteries are fully charged until & is displayed, but ) is displayed after a few calls, replace the batteries with new ones. L The PIN is a 4-digit number that must be entered in order to change certain base unit settings. The default PIN is 0000. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L The message You must first subscribe to Caller ID. will be displayed until you receive caller information after subscribing to a Caller ID service. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again.

What should I do to display caller information?
What should I do when noise is heard, sound cuts in and out?
What should I do when the operating time seems to be shorter even after I fully charged the batteries? What do I need to do to erase y (Missed call) from the display?
L There are unviewed missed calls remaining. View them and erase y in the following way.
(middle soft key) 2 {V}/{^}: Caller List i M 3 Press {V} to search from the most recent call, or
press {^} to search from the oldest call.
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Registering a handset to the base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset. Handset
(middle soft key) 2 {V}/{^}: Handset Setup i M 3 {V}/{^}: Register H.set i M
Base unit Proceed with the operation for your model. N KX-TG6411/KX-TG6412/KX-TG6413 Press and hold {x} for about 5 seconds. (No registration tone)
N KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Press and hold {x} for about 5 seconds, until the registration tone sounds. L The next step must be completed within 90 seconds.
Handset Wait until Base PIN is displayed. i Enter the base unit PIN (default: 0000). i M L When the handset has been registered successfully, w stops flashing.
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Optional service (Caller ID)
If you subscribe to a Caller ID service,

012345

caller information will be displayed when a call is received, or when viewing missed calls.
Sales and support information
Customer Care Centre L For customers within the U.K.: 3898 L For customers within the Republic of Ireland: L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K. L Order accessory and consumable items for your product with ease and confidence by phoning our Customer Care Centre Monday - Thursday 9:00am 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays). L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. Ltd. L It couldnt be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.
Customer Care Helpline Tel. No.: U.K. 3898 / R.O.I. 01289 8333
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IMPORTANT

If you have any problems operating this product, please try the following:

1 Reconnect AC adaptor. 2 Use supplied telephone line cord. 3 Use rechargeable Ni-MH batteries.
(Alkaline batteries CANNOT be used.)
Refer to Troubleshooting in Operating Instructions and FAQs in this Quick Guide.
If you still have any problems, please call the Panasonic DECT Helpline
3898 (U.K.) (Rep of Ireland)
Lost Operating Instructions? Download at www.panasonic.co.uk.