TG30xx.book Page 1 Thursday, February 1, 2007 5:19 PM

Operating Instructions

2.4 GHz Expandable Digital Cordless Phone

Model No.

KX-TG3021
2.4 GHz Expandable Digital Cordless Answering System

KX-TG3031

with 2 Handsets

KX-TG3032

with 3 Handsets

KX-TG3033

2.4 GHz Digital Cordless Answering System
with 4 Handsets Model No.

KX-TG3034

Model shown is KX-TG3021.
This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider. Charge the handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.
TG30xx.book Page 2 Thursday, February 1, 2007 5:19 PM

Table of Contents

Introduction
Product information. Accessory information. Important safety instructions. For best performance. 6 8
Transferring calls between handsets, conference calls. 36 Registering a handset. 36

Useful Information

Wall mounting. Headset (optional). Lanyard/strap eyelet. Error messages. Troubleshooting. FCC and other information. Specifications. Customer services. Warranty. 51

Preparation

Setting up the base unit. 9 Setting up the handset. 9 Controls. 12 Display. 13 Setting the unit before use. 14

Making/Answering Calls

Making calls. 15 Answering calls. 15 Useful features during a call. 16

Index. 53

Phonebook
Handset phonebook. 18 Copying handset phonebook items. 19

Caller ID Service

Using Caller ID service. 20 Caller list. 20

Programming

Programmable settings. 22

Answering System

Answering system. 27 Turning the answering system on/off. 27 Greeting message. 28 Listening to messages using the base unit. 28 Listening to messages using the handset. 29 Remote operation. 30 Answering system settings. 31

Voice Mail Service

Using Voice Mail service. 33

Multi-unit Operation

Intercom. 35
For assistance, please visit http://www.panasonic.com/help
TG30xx.book Page 3 Thursday, February 1, 2007 5:19 PM

Product information

Thank you for purchasing a Panasonic cordless telephone. These operating instructions can be used for the following models:
Notable feature differences among the following models
Model no. KX-TG3021 KX-TG3031 KX-TG3032 KX-TG3033 KX-TG3034 Answering system r r r r Intercom

r r r r

*3 *3 r r r
*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets. *3 Intercom calls can be made between the handsets by purchasing and registering 1 or more optional handsets (KX-TGA300, page 5).
TG30xx.book Page 4 Thursday, February 1, 2007 5:19 PM
Introduction Special feature
N Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 17).

Accessory information

Included accessories
Quantity No. Accessory item Order number KX-TG KX-TG KX-TG KX-TG KX-TG 3021S/ 3032B 3033S 3034B 3034S KX-TG 3031S 1 3 3
AC adaptor for base unit Telephone line cord Wall mounting adaptor Battery
PQLV203 PQJA10075Z PQKL10084Z2 HHR-P107 PQYNTG3032BR
Handset cover*1 PQYNTG6051SR Charger AC adaptor for charger PQLV30054ZS PQLV30054ZB PQLV208
*1 The handset cover comes attached to the handset. 5
TG30xx.book Page 5 Thursday, February 1, 2007 5:19 PM
Introduction Additional/replacement accessories
Accessory item Rechargeable nickel metal hydride (Ni-MH) battery Accessory handset with charger Headset Order number HHR-P107 KX-TGA300 KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA92, KX-TCA93, KX-TCA94, or KX-TCA95 KX-J66

T-adaptor

Expanding your phone system
You can expand the phone system by registering optional handsets to a single base unit. L A maximum of 4 total handsets (included and optional) can be registered to a single base unit. L KX-TG3034: An additional handset cannot be registered. Handset (optional): KX-TGA300
Sales and support information
L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277.
TG30xx.book Page 6 Thursday, February 1, 2007 5:19 PM
Important safety instructions
When using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read all instructions carefully. 2. Follow all warnings and instructions marked on the product. 3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning. 4. Do not use the product near water, for example near a bathtub, wash bowl, kitchen sink, etc. 5. Place the product securely on a stable surface. Serious damage and/or injury may result if the product falls. 6. Do not cover slots and openings on the product. They are provided for ventilation and protection against overheating. Never place the product near radiators, or in a place where proper ventilation is not provided. 7. Use only the power source marked on the product. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. 8. Do not place objects on the power cord. Install the product where no one can step or trip on the cord. 9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. 10. Never push any objects through slots in the product. This may result in the risk of fire or electric shock. Never spill any liquid on the product.

TG30xx.book Page 9 Thursday, February 1, 2007 5:19 PM

Setting up the base unit

Connecting the AC adaptor and telephone line cord
Connect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV203.
If you subscribe to a DSL service Please attach a noise filter (contact your DSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: Noise is heard during conversations. Caller ID features do not function properly.
To single-line telephone jack (RJ11C)
Noise filter To single-line telephone jack (RJ11C)

Setting up the handset

Connecting the AC adaptor

(120 V AC, 60 Hz)

Available model: KX-TG3032/KX-TG3033/ KX-TG3034 L Use only the included Panasonic AC adaptor PQLV208.
Note: L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. L The unit will not work during a power failure. We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 5).
Bottom of the charger Hooks Hooks Fasten the AC adaptor cord to prevent it from being disconnected.
TG30xx.book Page 10 Thursday, February 1, 2007 5:19 PM
Preparation Battery installation/ replacement 1 Press the notch of the handset cover
firmly, and slide it in the direction of the arrow. L If necessary, remove the old battery.

Battery charge

Place the handset on the base unit or charger for 7 hours before initial use. L While charging, Charging is displayed and the charge indicator on the handset lights. When the battery is fully charged, Charge completed is displayed. Base unit:
2 Insert the battery (A), and press it
down until it snaps into position (B). Then close the handset cover (C, D).

Charge contacts

L Model shown is KX-TG3021. Charger: Available model: KX-TG3032/KX-TG3033/ KX-TG3034
Important: L Use only the rechargeable Panasonic battery noted on page 5. Attention:
A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800822-8837) for information on how to recycle this battery.
TG30xx.book Page 11 Thursday, February 1, 2007 5:19 PM

Note: L A 3.5 second pause is inserted each time {PAUSE} is pressed. Press repeatedly to insert longer pauses.

Answering calls

When a call is being received, the ringer indicator flashes rapidly.

1 Press {C} or {s}.

L You can also answer the call by pressing any dial key from {0} to {9}, {*}, {#}, or {INTERCOM}. (Any key talk feature)
{OFF}. Note: L You can change the ringer tone and handset ringer volume (page 24).
TG30xx.book Page 16 Thursday, February 1, 2007 5:19 PM
Auto talk This feature allows you to answer a call by simply lifting the handset off the base unit or charger. You do not need to press {C}. To activate this feature, see page 24. Temporary ringer off While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}. Adjusting the base unit ringer volume Available model: KX-TG3031/KX-TG3032/ KX-TG3033/KX-TG3034 Press {>} or {<} repeatedly to select the desired volume. L To turn the ringer off, press and hold {<} until the unit beeps 2 times. rapidly. After 4 additional minutes on hold, the call is disconnected.

Mute button

While mute is turned on, you can hear the other party, but the other party cannot hear you. To mute your voice, press {Mute}. L To return to the conversation, press {Mute} or {C}. Note: L When this feature is turned on, {Mute} flashes. L {Mute} is a soft key visible on the handset display during a call.

FLASH button

Pressing {FLASH} allows you to use special features of your host PBX such as transferring an extension call, or accessing optional telephone services such as Call Waiting. Note: L To change the flash time, see page 25.
Useful features during a call

HOLD button

This feature allows you to put an outside call on hold. Press {HOLD} 2 times during an outside call. L To release the hold, press {C}. L Another handset user can take the call by pressing {C}. Note: L If another phone is connected to the same line (page 9), you can also take the call by lifting its handset. L If a call is kept on hold for more than 6 minutes, an alarm tone starts to sound and the ringer indicator flashes
For Call Waiting service users
To use Call Waiting, you must subscribe to Call Waiting service of your telephone service provider. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Please contact your telephone service provider for details and availability of this service in your area. Press {CALL WAIT} to answer the 2nd call. L To switch between calls, press {CALL WAIT}.

Finding and calling a phonebook item
Searching for a name alphabetically by scrolling through all items
4 Enter the phone number (max. 32
digits). i {Next} i {Save} L To add other items, repeat from step 2.
1 {Phonebook} i {Search} 2 {V}/{^}: Select the desired item. 3 Press {C} to dial the phone
number. Searching for a name by initial

5 {OFF}

Character table for entering names Key {1} {2} {3} {4} {5} {6} {7} {8} {9} {0} {*} {#} Character & ( ) , . / 1 a b c A B C 2 d e f g h i j k l D E F 3 G H I 4 J K L 5 s P Q R S 7
1 {Phonebook} i {Search} 2 Press the dial key ({0} {9}, {#}, or
{*}) that corresponds to the first letter you are searching for (see the character table, page 18). Example: LISA Press {5} repeatedly to display the first phonebook entry starting with the initial L and go to step 3. L If there is no item corresponding to the letter you selected, the next item is displayed.
m n o M N O 6 p q r t u v T U V 8
w x y z W X Y Z Space ; #
3 Press {V} to select the desired item. 4 Press {C} to dial the phone
L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next space.
TG30xx.book Page 19 Thursday, February 1, 2007 5:19 PM
Phonebook Editing items in the phonebook 1 Find the desired item (page 18). i

{Edit}

Copying handset phonebook items
You can copy one or all of the phonebook items from one handset to another.
2 Edit the name if necessary (see the
character table, page 18). i {Next}
3 Edit the phone number if necessary.
i {Next} i {Save} i {OFF}
Copying an item 1 {MENU} i {#}{1} 2 {V}/{^}: Select the handset to copy

to. i {Next}

Erasing items in the phonebook 1 Find the desired item (page 18). 2 {Erase} i {Yes} i {OFF} Chain dial
This feature allows you to dial phone numbers in the handset phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the handset phonebook, without having to dial manually.

{Select} L To edit the number, press {Edit} repeatedly until the phone number is shown in the desired format.

3 {Save}

L If there is name information for the caller, skip to step 5.
4 Enter the name (see the character
table, page 18). i {Next} i {Save}
5 {OFF} Erasing selected caller information 1 {View CID} 2 {V}/{^}: Select the desired item. 3 {Erase} i {Yes} i {OFF}
Erasing all caller information
1 {View CID} 2 {All erase} i {Yes}
TG30xx.book Page 22 Thursday, February 1, 2007 5:19 PM

Programmable settings

You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: scrolling through the display menus (page 22) using the direct commands (page 24) L Mainly the direct command method is used in these operating instructions.
Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired menu. i {Select}
L If there is a sub-menu(s), press {V} or {^} to select the desired item. i {Select}
3 Press {V} or {^} to select the desired setting. i {Save}
L This step may vary depending on the feature being programmed.

4 {OFF}

Main menu Message play (KX-TG3031/ KX-TG3032/ KX-TG3033/ KX-TG3034) V.M. access Alarm Ringer setting Sub-menu 1 Sub-menu 2 Page 29
Ringer volume Ringer tone time*1

Set date & time

Date and
Time adjustment*1 Voice enhancer Copy phonebook
Copy 1 item Copy all items

Customer support

TG30xx.book Page 23 Thursday, February 1, 2007 5:19 PM
Main menu Initial setting Sub-menu 1 Set answering (KX-TG3031/ KX-TG3032/ KX-TG3033/ KX-TG3034) Voice Mail Sub-menu 2 Ring count*1

Page 33 32, 34 16 21

Recording time*1 Remote code
Store VM access#*1 VM tone detect
Message alert LCD contrast Key tone Auto talk Caller ID edit Set tel line
Set dial mode Set flash time*1 Set line mode

Set base unit (KX-TG3031/ KX-TG3032/ KX-TG3033/ KX-TG3034) Registration

Ringer tone*1

HS registration Deregistration

Change language

Display Voice prompt*1 (KX-TG3031/ KX-TG3032/ KX-TG3033/ KX-TG3034)
*1 If you program these settings using one of the handsets, you do not need to program the same item using another handset.
TG30xx.book Page 24 Thursday, February 1, 2007 5:19 PM
Programming Programming using the direct commands 1 {MENU} 2 Enter the desired feature code. 3 Enter the desired setting code. i {Save}
Note: L In the following table, < > indicates the default setting. L If you make a mistake or enter the wrong code, press {OFF}, then start again from step 1. Feature Alarm Auto talk
Feature code {8} {0}{3} {0}{4}
Setting code {1}: Once {0}: <Off> {1}: On {0}: <Off> {1}: <On> {0}: Off

System setting*1

Page 21
Caller ID edit (Caller ID number auto edit) Copy phonebook (1 item) Copy phonebook (all items) Date and time Deregistration HS registration Key tone*3 LCD contrast (Display contrast) Message alert Ringer tone (Handset)
{#}{1} {#}{2} {4}{1} {0}{0}{2} {0}{0}{1} {0}{2} {0}{1} {0}{#} {1}{2} {1}{1} {0}{5}{1}
{1}: <On> {0}: Off {1}{6}: Level 16 <3> {1}: On {0}: <Off> {1}{3}: Tone <1>3 {4}{7}: Melody 14 {1}: Low {2}: Medium {3}: <High> {0}: Off {1}: Pulse {2}: <Tone>

r r

36 32, 34 14
Ringer volume (Handset) Set dial mode
TG30xx.book Page 25 Thursday, February 1, 2007 5:19 PM
Feature Set flash time*5 Feature code {0}{5}{2} Setting code {1}: <700ms> {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {6}: 110ms {7}: 100ms {8}: 90ms {1}: A {2}: <B> {1}: <Caller ID[auto]> {0}: Manual System setting*1 r Page 16
Set line mode*6 Store VM access# Time adjustment*7 (Caller ID subscribers only) V.M. access VM tone detect Voice enhancer KX-TG3021 only Feature Change language (Display language)

clearly about 20 cm (8 inches) away from the MIC.
4 To stop recording, press {STOP}. Using a prerecorded greeting message
If you erase or do not record your own greeting message, the unit plays a prerecorded greeting message for callers and ask them to leave messages.
Playing back the greeting message

Press {GREETING CHECK}.

{ERASE}
Erasing your greeting message
Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing.
*1 If pressed within the first 5 seconds of a message, the previous message is played. Erasing all messages Press {ERASE} 2 times while the unit is not being used.
TG30xx.book Page 29 Thursday, February 1, 2007 5:19 PM
Listening to messages using the handset
When new messages have been recorded: New message is displayed. The message indicator on the handset flashes slowly if the message alert feature is turned on (page 32).
You can also operate the answering system by pressing dial keys on the handset during playback. Key {^} or {V} {1} or {<} {2} or {>} {4} {5} {8} {9} {0} {*}{4} or {Erase} {*}{5} Operation Adjust the receiver/ speaker volume Repeat message (during playback)*1 Skip message (during playback) Play new messages Play all messages Turn answering system on Stop playback*2 Turn answering system off Erase message currently playing Erase all messages
1 {MENU} 2 {V}/{^}: Message play i
{Select} L The handset plays new messages. L When you have no new messages, the handset plays back all messages.
3 When finished, press {OFF}.
Note: L To switch to the receiver, press {C}. Voice guidance If you do not press any buttons after the last message is played back, the handsets voice guidance starts. Operate the answering system by following the guidance as necessary. Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to the message.
*1 If pressed within the first 5 seconds of a message, the previous message is played. *2 To resume operation, press a command key within 15 seconds, or the voice guidance will start.
1 Press {Select} during playback.
L To edit the number before calling back, press {Edit} repeatedly to select the desired format (page 20).

2 {Call}

TG30xx.book Page 30 Thursday, February 1, 2007 5:19 PM

Remote operation

Ring count

You can change the number of times the phone rings before the unit answers calls. The default setting is 4. Toll saver: The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 30), you will know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.
1 Dial your phone number. 2 Let the phone ring 15 times.
L The unit answers your call with the greeting message. L You can hang up, or if you call from a touch tone phone, you can enter your remote code and begin remote operation (page 30).
Skipping the greeting message to leave a message
You can leave a message just as any outside caller can. Call your phone number. When the answering system picks up, press {*} to skip the greeting message and record your message after the beep.
1 {MENU} i {0}{6}{1} 2 {V}/{^}: Select the desired setting. 3 {Save} i {OFF}
For Voice Mail service subscribers If you subscribe to a flat-rate service package that includes Caller ID, Call Waiting, Voice Mail, and unlimited local/ regional/long distance calls, please note the following: L To use the Voice Mail service provided by your telephone service
TG30xx.book Page 32 Thursday, February 1, 2007 5:19 PM
provider rather than the units answering system, turn off the answering system (page 27). L To use this units answering system rather than the Voice Mail service provided by your telephone service provider, please contact your telephone service provider to deactivate your Voice Mail service. If your telephone service provider cannot do this: Set this units Ring count setting so that this units answering system answers calls before the Voice Mail service of your telephone service provider does. It is necessary to check the ring count required to activate the Voice Mail service provided by your telephone service provider before changing this setting. Change the ring count of the Voice Mail service so that the answering system can answer the call first. To do so, consult your telephone service provider. Important: L If there are new Voice Mail message present (page 33), the message indicator also flashes slowly.
1 {MENU} i {0}{#} 2 {V}/{^}: Select the desired setting. 3 {Save} i {OFF}

Error!!

---Incomplete--Phonebook full Invalid No items stored No link to base. Move closer to base, try again.
Phonebook full Please lift up and try again.
TG30xx.book Page 40 Thursday, February 1, 2007 5:19 PM
Display message System is busy. Please try again later. Cause/solution L Other units are in use and the system is busy. Try again later. L Another user is listening to messages. Try again later.*1 L The handsets registration may have been canceled. Re-register the handset (page 36). L You have not stored the Voice Mail access number. Store the number (page 33).

Store VM access#

*1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034
TG30xx.book Page 41 Thursday, February 1, 2007 5:19 PM

Troubleshooting

General use Problem The unit does not work. Cause/solution L Make sure the battery is installed correctly and fully charged (page 10). L Check the connections (page 9). L Unplug the base units AC adaptor to reset the unit. Reconnect the adaptor and try again. L The handset has not been registered to the base unit. Register the handset (page 36). L Confirm the telephone line cord is properly connected (page 9). L Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone service provider. L New messages have been recorded. Listen to the new messages (page 28).*1 L New Voice Mail messages have been recorded. Listen to the new Voice Mail messages (page 34).
I cannot hear a dial tone.
The indicator on the top right of the handset flashes slowly.
TG30xx.book Page 42 Thursday, February 1, 2007 5:19 PM
Programmable settings Problem I cannot program items. Cause/solution L Programming is not possible while either the base unit or another handset is being used. Try again later. L In order to set the alarm, you must first set the date and time (page 14). L The handset has lost the communication with the base unit. Move closer to the base unit, and try again. L A call is being received. Answer the call and start again after hanging up.

I cannot set the alarm.

While programming, the handset starts to ring. Battery recharge Problem I fully charged the battery, but 7 continues to flash, or 8 is displayed. The handset display is blank. While charging, the charge indicator does not light and Charge for 7h is displayed.

Cause/solution L Clean the charge contacts and charge again (page 11). L The battery may need to be replaced with a new one (page 10). L Confirm that the battery is properly installed. L Fully charge the battery (page 10). L The battery is empty. The charge indicator does not light in order to concentrate on charging. After about 5 minutes, the charge indicator lights and Charging is displayed.
TG30xx.book Page 43 Thursday, February 1, 2007 5:19 PM
Making/answering calls, intercom Problem Static is heard, sound cuts in and out. Interference from other electrical units. Cause/solution L Move the handset and base unit away from other electrical appliances. L Move closer to the base unit. L Turn on the clarity booster feature (page 17). L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details. L The ringer volume is turned off. Adjust it (page 24). L The ringer volume is turned off. Adjust it (page 16). L The dialing mode may be set incorrectly. Change the setting (page 14). L Another handset is in use. Try again later. L Make sure that an optional headset is connected properly (page 38). L If SP-phone is displayed on the handset, press {C} to switch to the headset. L Make sure that you have long distance service. L The called handset is too far from the base unit. L The called handset is in use. Try again later. L The base unit is in use. Try again later.
The handset does not ring. The base unit does not ring.*1 I cannot make a call.
I cannot have a conversation using the headset. I cannot make long distance calls. I cannot page the handset. I cannot page the base unit.*1
TG30xx.book Page 44 Thursday, February 1, 2007 5:19 PM
Caller ID Problem The handset does not display the callers name and/or phone number. Cause/solution L You have not subscribed to Caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your DSL provider for details. L The name display service may not be available in some areas. Contact your telephone service provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L The caller requested not to send caller information (page 20). L Generally, caller information is displayed from the 2nd ring. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 24). L You need to call back the edited number to activate Caller ID number auto edit. L The phone number you dialed might have an incorrectly edited pattern (for example, the long distance 1 or the area code is missing). Edit the phone number with another pattern (page 20). L In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone service provider and subscribe to the desired service. After subscribing, you may need to contact your telephone service provider again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

The caller list/incoming phone numbers are not edited automatically. I cannot dial the phone number edited in the caller list.
The 2nd callers information is not displayed during an outside call.
TG30xx.book Page 45 Thursday, February 1, 2007 5:19 PM
Answering system (KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034) Problem I cannot listen to messages from a remote location. Cause/solution L A touch tone phone is required for remote operation. L Enter the remote code correctly (page 31). L The answering system is off. Turn it on (page 31). L The answering system is off. Turn it on (page 27, 31). L The message memory is full. Erase unnecessary messages (page 28, 29). L If you subscribe to the Voice Mail service, messages are recorded by the telephone service provider not your telephone (page 31). L Someone is operating the answering system. L If someone is talking on a conference call, you cannot operate the answering system. Try again later.
The unit does not record new messages.
I cannot operate the answering system.
TG30xx.book Page 46 Thursday, February 1, 2007 5:19 PM
FCC and other information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.(found on the bottom of the unit) L Ringer Equivalence No. (REN).0.1B A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions

Message alert: 32, 34 Missed calls: 20 Mute: 16 N Navigator key: 13 P Pause: 15 Phonebook: 18 Phonebook copy: 19 Power failure: 9 Pulse service: 17 R Recording time: 32 Redial list: 15 Registration: 36 Remote code: 31 Remote operation: 30 Ring count: 31 Ringer off: 16, 24 Ringer tone: 24, 25 Rotary service: 17 S Soft keys: 13 SP-phone: 15 T Time adjustment: 25 Toll saver: 31 Tone: 17 Transferring calls: 36 Troubleshooting: 41 TTY: 5, 50 V VE (Voice Enhancer): 17 VM (Voice Mail): 33 Voice guidance: 29, 30 Voice guidance language: 14 Voice Mail access number: 33 Volume Base unit ringer: 16 Handset ringer: 24 Receiver: 15 Speaker: 15 W Wall mounting: 37, 38 Warranty: 51
TG30xx.book Page 54 Thursday, February 1, 2007 5:19 PM
TG30xx.book Page 55 Thursday, February 1, 2007 5:19 PM
TG30xx.book Page 56 Thursday, February 1, 2007 5:19 PM
If you need assistance with setup or operation
1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800-211-PANA (1-800-211-7262)
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
When you ship the product
L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom, to the outside of the carton. L Send the unit to Panasonic Service and Technology Company Customer Service Center, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.
We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the base unit) Name and address of dealer Date of purchase
Attach your purchase receipt here.
Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantera, Km. 9.5, Carolina, Puerto Rico 00985 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2006 Panasonic Communications Co., Ltd. All Rights Reserved.

Printed in U.S.A.

PQQX15655XA DA1106PY2027