TS730S.book

Operating Instructions
Conference Recording Speakerphone System Model No.

KX-TS730

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico.

Table of Contents

Introduction
Accessory information. 3 Important safety instructions. 4 For best performance. 5

Preparation

Connections. 6 Controls and displays. 7 Controls. 7 Setting the unit before use. 8 Setting the dialing mode. 8
Ringer settings. 19 Ringer volume. 19 Ringer tone. 19 Display options. 19 LCD contrast. 19 Display language. 19 Telephone settings. 20 Flash time. 20 Other options. 20 Caller ID Number Auto Edit. 20 Key tone. 20

Making/Answering Calls

Making calls. 9 PAUSE button (for PBX/long distance service users). 9 Answering calls. 10 Useful features during a call. 10 MUTE button. 10 Flash button. 10 For Call Waiting service users. 10 Temporary tone dialing (for rotary/pulse service users). 10

Recording a conversation

Recording a conversation. 21 Playing back a recorded conversation. 21

Useful Information

Display messages. 23 Troubleshooting. 23 General use. 23 Programmable settings. 23 Making/answering calls. 23 Phonebook. 24 Caller ID. 25 Power failure. 25 FCC and other information. 26 Specifications. 27

Phonebook

Using the phonebook. 11 Adding items to the phonebook. 11 Calling someone in the phonebook. 12 Editing items in the phonebook. 13 Erasing an item in the phonebook. 13 Erasing all items in the phonebook. 13 Chain dial feature. 13
Index. 28 Warranty. 29 Customer services. 31

Caller ID Service

Using Caller ID service. 14 Caller list. 14 Viewing the caller list and calling back. 14 Editing a callers phone number before calling back. 15 Storing caller information into the phonebook. 16 Erasing caller information. 16

Programmable Settings

Programming via direct commands. 17 Direct commands chart. 17 Programming using the function keys. 18
For assistance, please visit http://www.panasonic.com/consumersupport.
Thank you for purchasing a Panasonic Conference Recording Speakerphone System.
We recommend keeping a record of the following information for future reference. Serial No. (found on the bottom of the unit) Name and address of dealer Date of purchase
Attach your purchase receipt here.

Accessory information

Included accessories L To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277. No. Accessory items 1 AC adaptor Telephone line cord Interface cable Interface box 2 Order number PQLV10Y PQJA10075Z PQJA10170Z PQLP10265Z 3 Quantity 4

SAVE THESE INSTRUCTIONS

CAUTION:
Installation L Never install telephone wiring during a lightning storm. L Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines.
L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible.

For best performance

Environment L Keep the unit away from electrical noise generating devices, such as fluorescent lamps and motors. L The unit should be kept free from excessive smoke, dust, high temperature and vibration. L The unit should not be exposed to direct sunlight. L Do not place heavy objects on top of the unit. L When you leave the unit unused for a long period of time, unplug this unit from power outlet. L The unit should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 C (41 F) or greater than 40 C (104 F). Damp basements should also be avoided. Routine care L Wipe the outer surface of the unit with a soft cloth. Do not use benzine, thinner or any abrasive powder. Operation L At the beginning of a call, both parties should speak alternately. This enables the unit to adapt to its environment and let both parties speak effectively. L Do not move the unit while it is in use. L Keep your hands away from the unit during calls. L Keep files, cups, coffee pots, etc., away from the unit. L Use the unit in a quiet room. L This unit is designed to be used in a room that is no more than 380 square feet in area.

WARNING:

L To prevent the risk of fire or electrical shock, do not expose this product to rain or any type of moisture. L Unplug this unit from power outlets if it emits smoke, an abnormal smell or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact the Panasonic Call Center at 1-800-211-PANA (7262).

Connections

Interface box
Interface cable To disconnect the interface cable, pull out the cable while pushing the tabs. To power outlet (120 V AC, 60 Hz) AC adaptor Fasten the interface cable. Fasten the AC adaptor cord. Telephone line cord To single-line telephone jack (RJ11C)
Bottom of the interface box Hooks
Note: L Use only provided Panasonic AC adaptor PQLV10 (9V/850 mA) for proper product operation. In case of power outage, this product will not work. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. If you subscribe to an DSL service L Please attach a noise filter (contact your DSL provider) to the telephone line between the interface box and the telephone line jack in the event of the following: Noise is heard during conversations. To single-line Caller ID features (page 14) do not telephone jack (RJ11C) function properly.

PAUSE button (for PBX/long distance service users)
A pause is sometimes required when making calls using a PBX or long distance service. For example, if you need to dial the line access number 9 when making outside calls with a PBX:
Enter the phone number. L To correct a digit, press {CLEAR}. Enter the correct number. L If a pause is required when dialing, press {PAUSE} where needed. L To cancel, press and hold {CLEAR} until the entered phone number disappears.
Press {9}. Press {PAUSE}, then dial the phone number. Press {s} or {CALL} ({F1} key).
Note: L A 3.5 second pause is inserted each time {PAUSE} is pressed. Press repeatedly to insert longer pauses.

Answering calls

When a call is being received, the IN USE indicators flash.
For Call Waiting service users
To use Call Waiting, you must subscribe to Call Waiting service from your telephone service provider. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone. Press {FLASH} to answer the 2nd call. L The 1st call is put on hold while you answer the 2nd call. L To switch between calls, press {FLASH}. Note: L Please contact your telephone company for details and availability of this service in your area. L This unit does not support Call Waiting with Caller ID service (Call Waiting Caller ID display).
Press {s}. When finished talking, press {s}.
Adjusting the ringer volume 4 levels (high/medium/low/off) are available. To change the ringer volume setting, see page 19. OR While a call is being received, press {<} or {>} repeatedly to select the desired volume.
Useful features during a call

MUTE button

You can mute your voice during a conversation. While mute is turned on you will be able to hear the other party, but the other party will not be able to hear you. To mute your voice, press {MUTE}. L -Mute- will be displayed and the IN USE indicators will light in red. L To return to the conversation, press {MUTE}.
Temporary tone dialing (for rotary/pulse service users)
You can temporarily switch the dialing mode to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before entering access numbers which require tone dialing. Note: L The dialing mode will return to pulse when you hang up.

Press {k} ({F3} key). Press {<} or {>} to scroll the phonebook items. L To exit the phonebook, press {STOP}. Press {CALL} ({F1} key) or {s}.
To search for a name by initial Press {k} ({F3} key). Press the dialing button ({0} to {9}, {#}, or {*}) which corresponds to the first letter you are searching for (see the character table, page 11). Example: LISA Press {5} repeatedly to display any name with the initial L. L If there is no item corresponding to the letter you selected, the next item will be displayed. Press {<} repeatedly to display the desired item. L To exit the phonebook, press {STOP}. L To dial the displayed number, press {CALL} ({F1} key) or {s}.

To search using {SEARCH}

Press {k} ({F3} key). Press {SEARCH} ({F3} key).

Index search [ABC2]

Calling someone in the phonebook
Example: SAM Press {<} five times. Press { } ({F3} key) three times.

Press {SET}.

Press {<} or {>} repeatedly to display any name with the initial S. L To dial the displayed number, press {CALL} ({F1} key) or {s}.
Press {MENU} ({F2} key). Press {SELECT} ({F3} key) at All erase. L All erase? will be displayed. Press {YES} ({F2} key). L To cancel erasing, press {NO} ({F1} key). Press {STOP}.
Editing items in the phonebook
Search the item you want to edit. Press {MENU} ({F2} key). Press {SELECT} ({F3} key) at Edit. Edit the name if necessary. See the character table on page 11 for character entry. Press {SET}. Edit the phone number if necessary. Press {SET} or {SAVE} ({F3} key). L To edit other items, repeat from step 1. Press {STOP}.

Chain dial feature

This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN). 3 When prompted, dial from the phonebook: 1-555-012-3456 (the person you want to call).
Erasing an item in the phonebook
Search the item you want to erase. Press {MENU} ({F2} key). Press {<} or {>} to select Erase. Press {SELECT} ({F3} key). Press {YES} ({F2} key). L To cancel erasing, press {NO} ({F1} key). L To erase other items, repeat from step 1. Press {STOP}.

During an outside call, press {k} ({F3} key). Display the desired item. (See page 12 for a search.) Press {CALL} ({F1} key). L Repeat from step 1 to dial other numbers.
Erasing all items in the phonebook

Press {k} ({F3} key).

Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook item, press {PAUSE} to add pauses after the number and PIN as necessary (page 9). L If you have rotary or pulse service, you need to press {*} before pressing {k} ({F3} key) in step 1 to change the dialing mode temporarily to tone.

Using Caller ID service

This unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service from your telephone service provider. Caller ID features When an outside call is being received, the calling partys name or telephone number will be displayed.

Caller list

Caller information for the last 50 different callers will be logged in the caller list. You can use this list to return missed calls. L Caller information includes caller names and phone numbers, the date and time of calls, and the number of times the caller called. Missed calls If a call is not answered, the unit treats the call as a missed call. The number of missed calls is shown on the display. This lets you know if you should view the caller list to see who called while you were out.
BROWN,NANCY 1-555-666-7777
Caller information for the last 50 different callers will be logged in the caller list, allowing you to return missed calls. Caller information is stored by the most recent call to the oldest. L When Caller ID information is received and it matches a phone number stored in the phonebook, the stored name will be displayed and logged in the caller list. (Personalized name display) L If the unit cannot receive caller information, the following will be displayed: Out of area: The caller dialed from an area which does not provide Caller ID service. Private caller: The caller requested not to send caller information. Long distance: The caller called you long distance. L If the unit is connected to a PBX system, caller information may not be received properly. Consult your PBX supplier. Note: L Please contact your telephone service provider for details and availability of this service in your area.
Viewing the caller list and calling back
Press {MENU} ({F2} key), then press {SELECT} ({F3} key) or {SET}. L You can use {<} or {>} to enter the caller list. Press {<} to search from the most recent call, or press {>} to search from the oldest call. L To exit the caller list, press {STOP}. Press {CALL} ({F1} key) or {s}.
Note: L Calling back will not be possible if the caller information does not include a phone number. L In some cases, you may have to edit the number before dialing. (For example, you may have to delete 1 and the area code. See page 15.)

Displayed symbols L If the same caller calls more than once, it will be displayed with the number (2 to 9). Only the date and time of the most recent call will be stored. L A Q is displayed next to items which have already been viewed or answered. Caller ID number auto edit feature Once you call back an edited number (see Editing a callers phone number before calling back), the unit can automatically edit other incoming phone number, which comes from that same area code, each time you receive a call. For example, you can use this feature to set the unit to ignore the area code of callers in your area code, so that you can call these local numbers using caller information without dialing the area code. To activate this feature, you must edit an item in the caller list (see Editing a callers phone number before calling back), then call that number. After that, calls from that callers area code will be edited automatically. This feature can be turned on or off (page 20). The default setting is ON. Note: L The unit can remember up to 4 area codes to be edited. Phone numbers from the 4 most recently edited area codes will be automatically edited. L This feature will not be activated until edited numbers are called back. L If you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again.
Editing a callers phone number before calling back
You can edit a phone number in the caller list by removing its area code and/or the long distance code 1.
Press {<} or {>} to enter the caller list. Press {<} or {>} repeatedly to display the desired item. Press {EDIT} ({F2} key) repeatedly until the phone number is shown in the desired format. Each time you press {EDIT} ({F2} key), the phone number will be rearranged into one of 3 patterns. 1 Local phone number Example: 321-Area code Local phone number Example: 555-321-1 Area code Local phone number Example: 1-555-321-5555
Press {CALL} ({F1} key) or {s} to call back.
Caller ID Service Storing caller information into the phonebook
Items in the caller list can be stored into the phonebook.
Press {<} or {>} to enter the caller list. Press {ERASE} ({F1} key). L All erase? will be displayed. L To cancel erasing, press {NO} ({F1} key). Press {YES} ({F2} key).
Press {<} or {>} to enter the caller list. Press {<} or {>} repeatedly to display the desired item. L To edit the number, press {EDIT} ({F2} key) repeatedly until the number is shown in the desired format (page 15, step 3). Press {SAVE} ({F3} key). L If there is no name information for the caller, Enter name will be displayed. 1 Enter the name if necessary (page 11, step 3). 2 Press {SET}. 3 Press {SET} or {SAVE} ({F3} key). L To continue storing other items, repeat from step 2. Press {STOP} to exit.

Note: L If the caller information in the caller list does not include a phone number, you cannot store it in the phonebook.
Erasing caller information

Erasing a selected item

Press {<} or {>} to enter the caller list. Press {<} or {>} repeatedly to display the desired item. Press {CLEAR}. L To erase other items, repeat from step 2. L To exit the caller list, press {STOP}.
Erasing all items Make sure that you have no missed calls.
Programming via direct commands
You can program features using direct commands special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the units sub-menus. Details of each feature can be found on the corresponding pages. Important: L Before programming, make sure the unit is not being used.
Press {MENU} ({F2} key). Press {#}.

Enter direct No.

Enter the desired feature code (shown below). Enter the desired setting code (shown below). L This step may vary depending on the feature being programmed. Press {SAVE} ({F3} key). Press {STOP} to exit programming mode.
Note: L If the unit beeps 5 times, you entered an invalid code. Enter the correct code. L If you make a mistake or enter the wrong code, press {CLEAR}.

Direct commands chart

Note: L The default settings are indicated by *. Feature Ringer volume Ringer tone LCD contrast Key tone Caller ID number auto edit Set dial mode Feature code {1} {6} {0} {1} {6} {1} {1} {4} {5} {1} {6} {5} {2} {1} {4} {1} {2} {0} Setting code {1}: Low {2}: Medium {3}: High* {0}: Off {1}{3}: Tone pattern 1*3 {1}{6}: Level 16 (Default: 3) {1}: On* {0}: Off {1}: On* {0}: Off {1}: Pulse {2}: Tone* Page page 19 page 19 page 19 page 20 page 20 page 8
Feature Set flash time Feature code {1} {2} {1} Setting code {1}: 900 ms {2}: 700 ms* {3}: 600 ms {4}: 400 ms {5}: 300 ms {6}: 250 ms {7}: 200 ms {8}: 160 ms {9}: 110 ms {0}: 100 ms {*}: 90 ms {#}: 80 ms {1}: English* {2}: Spanish Page page 20

Change language

{1} {1} {0}

page 19

Programming using the function keys
You can program features using the functions keys ({F1}, {F2} and {F3} keys). For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. Important: L Before programming, make sure the unit is not being used.
To begin programming, press {MENU} ({F2} key). Press {<} or {>} to scroll through the main menu. Press {SELECT} ({F3} key) to select the desired main menu item. Press {<} or {>} to scroll through the sub-menu. Press {SELECT} ({F3} key) to select the desired sub-menu item. Press {<} or {>} repeatedly to select the desired setting. Press {SAVE} ({F3} key) to save the new setting.

L If mute is on, the IN USE indicators flash in red.
Playing back a recorded conversation
To stop recording, press {STOP}. L If memory becomes full, Memory full will be displayed. To record additional conversations, erase unnecessary conversations.

{<} {>} {STOP}

Using the AUDIO OUT jack
{#} (SKIP >) {0} (22) {*} (< REPEAT)
When conversations have been recorded, and the total number of recorded conversations are displayed while the unit is in standby mode. AUDIO OUT jack L Conversations are also routed through the AUDIO OUT jack. This allows you to connect recording equipment (cassette recorder, computer, etc.) and record Press {PLAY} ({F1} key).

00:00:01

L The unit will play back the new recorded conversations. L When you have no new recorded conversations, the unit will play back all recorded conversations. L If the unit has no recorded conversations, the display will show No recordings, and the unit will go back to standby mode. Note: L The current conversation number (for example, #1) is displayed during playback. During playback Key {FF} ({F3} key) Command Change fast-forward speed (four times or sixty times normal speed), each time you press {FF} L If {PLAY} ({F2} key) is pressed during fastforwarding, playback will be resumed at normal speed. L The selected speed will flash on the display (x4 or x60). Change rewind speed (four times or sixty times normal speed), each time you press {REW} L If {PLAY} ({F2} key) is pressed during rewinding, playback will be resumed at normal speed. L The selected speed will flash on the display (x4 or x60). Key {*} (<) Command Repeat conversation L If {*} (<) is pressed within the first 2 seconds, the previous conversation will be played. L If {*} (<) is pressed during playback of the first conversation, the first conversation will be repeated. Skip conversation Pause playback L To resume playback, press {PLAY} ({F2} key). L To stop playback completely, press {STOP}. Stop playback

{#} (>) {0} (22)

{STOP}
To adjust the speaker volume Press {>} or {<} repeatedly during playback. 8 levels (high to low) are available. Receiver volume is displayed. Erasing a specific conversation

{REW} ({F1} key)

Press {ERASE} ({F2} key) while listening to the conversation you want to erase. Press {SELECT} ({F3} key) at Individual erase. L The display shows Erased, then the next one will be played.

Erasing all conversation

Press {ERASE} ({F2} key) while listening to the conversation. Press {<} or {>} to select All erase. Press {SELECT} ({F3} key). L The display shows All Erased.

Display messages

One of the following messages will be displayed in the condition described below. Display message Phonebook full No items stored Memory full Cause & solution L There is no space to store new items in the phonebook. Erase unnecessary items (page 13). L Your phonebook, redial list or caller list is empty. L Conversation recording memory is full. Erase unnecessary items (page 22).

Troubleshooting

General use
Problem The unit does not work. Cause & solution L Check the connections (page 6). L Unplug the units AC adaptor or Interface cable to reset the unit. Reconnect the adaptor or interface cable and try again. L Confirm that the telephone line cord is connected (page 6). L Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
I cannot hear a dial tone.

Programmable settings

Problem I cannot program items. While programming, the unit starts to ring. Cause & solution L Do not pause for over 1 minute while programming. L A call is being received. Answer the call and start again from the beginning after a call is finished.

Making/answering calls

Problem Noise is heard while talking. Cause & solution L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the unit and the telephone line jack (page 6). Contact your DSL provider for details. L If your unit is near noisy equipment such as computers or fans, you may not be able to hear easily the other partys voice. Turn off noisy equipment on both parties.
Problem Short silences, echoes, or speech cuts occur. Cause & solution L At the beginning of a call, both parties should speak alternately. This enables the unit to adapt to its environment and let both parties speak effectively. L Do not move the unit while it is in use. L Keep your hands away from the unit during calls. L Keep files, cups, coffee pots, etc., away from the unit. L The other partys phone might not be full duplex. For best sound quality, the other party should use a handset phone or full duplex speakerphone. L Use the unit in a quiet room. L Speak closer to the unit. L If your room has glazed windows, we recommend that you draw a curtain or pull a blind. L The dialing mode may be set incorrectly. Set the dial mode (page 8) to match the type of telephone service you have (tone or pulse). L If the last number dialed was more than 48 digits long, the number will not be redialed correctly. L If you press {REDIAL} after you have entered the phone number, this button functions as the {PAUSE} button. To redial, press {s}, then press {REDIAL}, or press {REDIAL}, select desired phone number by pressing {<} or {>}, then press {s} or {CALL}. L Make sure that you have long distance service.

The other partys voice is muffled or sounds in a well. I cannot make a call.
I cannot redial by pressing {REDIAL}.
I cannot make long distance calls.
Problem I cannot store an item in the phonebook. Cause & solution L You cannot store an item in the phonebook while the unit is in speakerphone mode, or while listening to recorded conversations. L Do not pause for over 1 minute while storing. L A call is being received. Answer the call and start again from the beginning after a call is finished. L The unit automatically exits after 1 minute of inactivity.
While storing an item in the phonebook, the unit starts to ring. The display exits the phonebook while searching.
Useful Information Caller ID
Problem The unit does not display the callers name and/or phone number. Cause & solution L You have not subscribed to Caller ID service. Contact your telephone service provider to subscribe. L If your unit is connected to any additional telephone equipment such as Caller ID box or wireless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the unit and the telephone line jack (page 6). Contact your DSL provider for details. L The name display service may not be available in some areas. Contact your telephone service provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L The caller requested not to send caller information (page 14). L Generally caller information is displayed from the 2nd ring. L If the unit is connected to a PBX system, caller information may not be received properly. Consult your PBX supplier. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 20). L You need to call back the edited number to activate Caller ID number auto edit. L The phone number you dialed might have an incorrect edited pattern (for example, the long distance 1 or the area code is missing). Edit the phone number with another pattern (page 15). L The unit automatically exits after 1 minute of inactivity.

A Accessories: 3 Answering calls: 10 Audio output: 21 C Caller ID number auto edit: 15, 20 Caller ID service: 14 Caller list Calling back: 14 Editing: 15 Erasing: 16 Storing: 16 Viewing: 14 Call waiting tone: 10 Chain dial: 13 Controls: 7 D Display language: 19 Display messages: 23 F FCC and other information: 26 Flash button: 10 Flash time: 20 Function keys: 8 Function menu Direct commands: 17 Table: 18 I Installation AC adaptor: 6 Interface box: 6 Interface cable: 6 Telephone line cord: 6 K Key tone: 20 L LCD contrast: 19 M Making calls: 9 Memory capacity: 21 Mute: 10 P Pause: 9, 13 Personalized name display: 14 Phonebook Adding: 11 Calling: 12 Editing: 13 Erasing: 13 Power failure: 6, 25 Pulse service: 10 R Recording a conversation: 21 Recording time: 21 S
Redial: 9 Redial list: 9 Ringer tone: 19 Ringer volume: 19 Rotary service, tone dialing: 10 Safety instructions: 4 Specifications: 27 Sp-phone: 9 Troubleshooting Caller ID: 25 General use: 23 Making/answering calls: 23 Phonebook: 24 Power failure: 25 Programmable settings: 23 TTY: 3 Volume control: 9, 22 Warranty: 29

Warranty

PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantera, Km. 9.5, Carolina, Puerto Rico 00985
Panasonic Telephone Products Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as the warrantor) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (Limited Warranty period), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor. Parts Labor One (1) Year One (1) Year During the Labor Limited Warranty period there will be no charge for labor. During the Parts Limited Warranty period, there will be no charge for parts. You must mail-in your product during the Limited Warranty period. This Limited Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new.

Mail-In Service

For assistance in the continental U.S.A. in obtaining repairs please ship the product to: Panasonic Services Company Customer Servicenter 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. When shipping the unit carefully pack, include all accessories, and send it prepaid, adequately insured and preferably in the original carton. Include a letter detailing the complaint and provide a day time phone number where you can be reached. IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.

Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, or rental use of the product, or service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage that is attributable to acts of God. THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantors Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

Customer services

Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at: 1-800-211-PANA (7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855.