Voice Processing System

KX-TVM50/KX-TVM200

ACD Report Server

KX-NCV200

Installation Manual
Thank you for purchasing a Panasonic product. Please read this manual carefully before using this product and save this manual for future use. Voice Processing System: Version 1.0

System Components

This product consists of the following system components when fully-equipped with all available optional cards.

KX-TVM50

Model Main Unit Optional Cards KX-TVM50 KX-TVM502 KX-TVM503 KX-TVM524 KX-TVM594 KX-TVM296 Description Voice Processing System 2-Port Hybrid Expansion Card 2-Port Digital Expansion Card Memory Expansion Card LAN Interface Card Modem Card

KX-TVM200

Model Main Unit Optional Cards KX-TVM200 KX-TVM204 KX-TVM296 Description Voice Processing System 4-Port Digital Expansion Card Modem Card
Model Main Unit Optional Cards KX-NCV200 KX-TVM204 KX-TVM296 Description ACD Report Server 4-Port Digital Expansion Card Modem Card
Important Safety Instructions
When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Follow all product warnings, cautions, and instructions. Read all the information contained in this manual. Close and secure the front cover when the unit is in operation. This unit is equipped with a 3wire earthing plug. The plug will only fit into an earthed power outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the outlet replaced by a licensed electrician. This unit is designed to operate at one specific voltage and current setting. The proper voltage and current required for this unit are listed on the product label. Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock. Use only the AC cord included with the unit when connecting the AC adaptor to the power outlet. Install the unit so that the AC cord is not obstructed in any way. Do not connect the unit to an extension cord. Before touching any internal components, turn off the unit, disconnect the AC adaptor, and wait at least 20 seconds. Unplug the AC adaptor before cleaning the unit. Do not use solvents, liquid cleaners, water, or abrasive powders to clean the unit. Use only a damp soft cloth for cleaning. Do not expose the unit to dust, moisture, condensation, high temperatures (more than 40 C), vibration, and direct sunlight. Mount the unit on a stable wall surface. Do not mount the unit inside of a separate enclosure unless it is properly ventilated. Mount the unit on a surface that is flat and free of obstructions, so that the openings on the back of the unit will not be blocked. Do not block the vent slots and openings located on all sides of the unit. Allow at least 20 cm of space above and 10 cm on the sides of the unit. Do not install the unit near water or moisture, heating appliances, or electrical noise generating devices such as televisions, monitors, fluorescent lamps, or electric motors. Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock. Do not insert wires, pins, or any other material into the unit's vent slots or access points. This could result in electrical shock and serious unit malfunction. If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone. If the telephone operates properly, have the unit repaired by a qualified service technician. Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by qualified service technicians. Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture, has been dropped, or is not otherwise operating properly. Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak. The lines connecting the PBX and VPS must never run outside of the building. This product is only for connection behind a suitable PBX and should not be connected directly to the network.

Port 5 Port 4 Port 3

Port 2 Port 1

Slot 1
Connection ExamplesKX-TVM200/KX-NCV200
The KX-TVM200/KX-NCV200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port. Note
Connection Example (KX-TVM204 6, DPT Integration Mode)

PBX (KX-TDA100)

DLC16 Card
Port 16 Port 15 Port 14 Port 13 Port 12 Port 11 Port 10 Port 9 Port 8 Port 7 Port 6 Port 5 Port 4 Port 3 Port 2 Port 1 To KX-TVM200/ KX-NCV200 Jack 2 1
KX-TVM200/KX-NCV200 Slot 1

KX-TVM204

Port 1 Jack 1 Port 2 Port 3 Jack 2 Port 4
Port 9 Jack 5 Port 10 Port 11 Jack 6 Port 12

Slot 5

Port 17 Jack 9 Port 18 Port 19 Jack 10 Port 20
Port 5 Jack 3 Port 6 Port 7 Jack 4 Port 8
Port 13 Jack 7 Port 14 Port 15 Jack 8 Port 16
Port 21 Jack 11 Port 22 Port 23 Jack 12 Port 24
Slot 2 Assigned as VM (DPT) ports

Slot 4

Slot 6

Jack 8 Jack 12 Jack 11

Jack 4 Jack 3 Jack 7

Jack 6 Jack 10 Jack 9

Jack 2 Jack 1 Jack 5

1.3 Specifications

Hardware

Specifications

Specification Available Port Cards KX-TVM50 2-Port Hybrid Expansion Card (KX-TVM502) 2-Port Digital Expansion Card (KX-TVM503) 2 USB (built-in) LAN (optional) Modem (optional) Mode Switch Message Recording Medium Recording Capacity Main CPU Compression Rate Internal Modem Type Dialling Method Flash Time CPC Detection Line Type APT/DPT Integration: 4-conductor cable Inband/No Integration: 2-conductor cable Flash Memory 4 h (expandable to 8 h)*1 32-bit microprocessor 32 Kbps V.90 DTMF 100 ms/300 ms/600 ms/900 ms (programmable) None/6.5 ms/150 ms/300 ms/450 ms/ 600 ms (programmable) Extension Numbering Pause Length Message Waiting Lamp Loop start minimum Loop Current: 20 mA Minimum Line Voltage: 7 V DC Minimum Ringing Voltage: 40 V AC 2 to 5 digits (programmable) 100 ms to 9900 ms (programmable) APT/DPT Integration: Data Line of APT/DPT Interface Inband Integration: Programmable DTMF sequence KX-TVM200/KX-NCV200 4-Port Digital Expansion Card (KX-TVM204)
Number of Port Card Slots Data Ports
6 USB (built-in) LAN (built-in) Modem (optional)
Additional Hardware Telephone Line Connections

4-conductor cable

Internal Hard Disk Drive (HDD) 1000 h
Data Line of DPT Interface
Specification Software Custom Services Number of Messages Length of Personal Greeting Message Message Retention Time Maximum Message Length Maximum Combined Length of Messages per Mailbox No. of Mailboxes Reports

KX-TVM50 Up to 100 Unlimited
Up to 360 s (programmable) 1 to 30 days, unlimited (programmable) 1 to 60 min, unlimited (programmable) 1 to 600 min, unlimited (programmable)
62 Subscriber + 2 Manager Mailbox Information, Call Account, Port Usage, Memory Usage, Mailbox Usage, Fax Call, Call Handling Statistic, Custom Service, Message Status, Subscriber Setup, Security Information, Hourly Statistics, E-mail
1022 Subscriber + 2 Manager Mailbox Information, Call Account, Port Usage, HDD Usage, Mailbox Usage, Fax Call, Call Handling Statistic, Custom Service, Message Status, Subscriber Setup, Security Information, Hourly Statistics, E-mail Refer to "Environmental Requirements", 2.1 Before Installation 100 V AC to 240 V AC, 1.5 A, 50 Hz/60 Hz (Panasonic AC adaptor, PSLP1244) or 110 V AC to 240 V AC, 1.35 A, 50 Hz/60 Hz (Panasonic AC adaptor, PSLP1434) 40 V, 1.38 A (55.2 W) 275 mm (W) 376 mm (H) 117 mm (D) No more than 4.0 kg
Environment Environmental Requirements Power Source
5 C to 40 C 100 V AC to 240 V AC, 0.25 A, 50 Hz/60 Hz
DC Input Dimensions (W H D) Weight (when all available option cards are installed)
9 V, 0.75 A (6.75 W) 249 mm (W) 316 mm (H) 73 mm (D) No more than 1.7 kg
The recording capacity specification shown here for the KX-TVM50 applies to when 1 System Prompt language is installed. Recording capacity is reduced by about 1 hour for each additional System Prompt language that is installed.

Installation

This section explains how to install the VPS and its optional cards.

2.1 Before Installation

Before Installation
Please read the following precautions before installing the VPS.

Installation Precautions

The VPS should be wall-mounted. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: in direct sunlight; in hot, cold, or humid places in areas where sulphuric gas can damage the equipment (e.g., areas near thermal springs, etc.) where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines, elevators or electric welders on or near computers or other office equipment, microwave ovens, or air conditioners (Ideally, the VPS should not be installed in the same room with any of these items, and should be at least 2 m away from televisions.) Do not obstruct the areas around the PBX and the VPS. Both require open space above the unit for cooling and space on the sides for maintenance and inspection.

Wiring Precautions

Be sure to follow these instructions when wiring. Do not wire the telephone cable parallel to an AC power source, computer, etc. If cables are run near those wires, shield them with metal tubing or use shielded cables and earth the shields. Use protectors if running cables on the floor. Avoid running cables under carpets. Avoid sharing the power supply to the VPS with computers or other office equipment. Induction noise from such equipment may interrupt the VPS operation. When making any connections or removing the cover, be sure the power switch is turned off. When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Note

3. Mount the unit as shown.

Note

Do not block the openings of the unit. Allow space of at least 20 cm above and 10 cm on the sides of the unit. Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked. Be careful not to drop the unit.
Mounting on a Concrete or Mortar Wall
When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.), conduits, or electrical cables buried in the wall.
2. Install 3 anchor plugs (user-supplied) in the wall.

Hammer

Anchor Plug 6.4 mm 29 mm
3. Install the screws (included) in the wall.
4. Mount the unit as shown.
2.15.2 Wall Mounting the AC Adaptor

Mounting on Wooden Wall

1. Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the
locations where the 2 screws need to be placed.

110 mm

3. Mount the AC adaptor as shown.
Mounting on Concrete or Mortar Wall
2. Install 2 anchor plugs (user-supplied) in the wall.
4. Mount the AC adaptor as shown.
Wall Mounting Template for AC Adaptor
Please copy this page and use as a reference for wall mounting the KX-TVM50.

Install a screw here.

When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
Please copy this page and use as a reference for wall mounting the KX-TVM200/KX-NCV200.
Installing KX-TVM/NCV Maintenance Console
This section explains how to install KX-TVM/NCV Maintenance Console on a PC.

3.1 Overview

After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS. This programming should be performed by the installer, using the KX-TVM/NCV Maintenance Console software. This software can be used to set system parameters, change system prompts, diagnose system functions, etc. KX-TVM/NCV Maintenance Console supports connection to the VPS via USB, LAN, and modem. For details on how to connect the PC to the VPS, see 2.9 PBX Connections. For detailed information on all programming parameters available through KX-TVM/NCV Maintenance Console, refer to the Programming Manual or the software's on-line Help feature. This section explains how to install the software on a PC. Normally you should install the software KX-TVM/NCV Maintenance Console on a PC that will be on-site with you during initial programming.

2. Press the desired Flexible (CO or DSS/BLF) button that you want to assign as the TWT button. 3. Press [91].

Screen output: 2WAY-Xfr-

Screen output: 2WAY-Xfr- _ _ _ (_ _ _ = The Voice Mail floating extension number you entered).

Conditions:

This button must be a flexible (CO or DSS/BLF) button to be programmed as a TWT button. When all Voice Mail ports are busy and this key is pressed followed by an extension number, the user will hear a warning tone.
4.3.10 One-Touch Two-way Transfer (One-Touch TWT) Button Assignment
For the One-Touch Two-way Transfer feature to work at an extension, the extension must have a OneTouch TWT button on it. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a One-Touch TWT button on an extension. (This is station level programming and should be done at each individual telephone.) PC programming is also available (see 4.3.12 Button Assignment via PC Programming).
2. Press the desired Flexible (CO or DSS/BLF) button you want to assign as the One-Touch TWT

button.

3. Press [91].
5. Press [#]. 6. Enter a Transferred extension number.
Screen output: 2WAY-Xfr-_ _ _#_ _ _ (#_ _ _ = The Transferred extension number you entered).
7. Press the STORE button. 8. Press the PROGRAM button or lift the handset to exit the Personal Programming mode. 9. Repeat these steps for each telephone.
Conditions: This button must be a flexible (CO or DSS/BLF) button to be programmed as a One-Touch TWT button. When all Voice Mail ports are busy and this key is pressed, the user will hear a warning tone.
4.3.11 Voice Mail Transfer (VTR) Button Assignment
For the Voice Mail Transfer feature to work at an extension, the extension must have the VTR button. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a VTR button on an extension. (This is station level programming and should be done at each individual telephone.) PC programming is also available (see 4.3.12 Button Assignment via PC Programming).
2. Press the desired Flexible (CO or DSS/BLF) button that you want to assign as the VTR button. 3. Press [94].

6. Make sure all installation and line connections have been completed as described in Section 2
7. Connect the jack assigned in Step 4 to the VPS. 8. Complete the PBX-VPS connection by following from step 1 of 4.8 Completing the PBX-VPS
KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool
Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
1. Check the software version. a) Go to the Main Menu. Press the ALT key and the letter [V] at the same time. b) Verify the Operating and Maintenance version being used.

Sample display:

Connect DSHS: KX-TD1232 ROM Version: [---P231UxxxxxB] CAN DB data (PC): Empty Version: 4.03A5 [0008301332] MUK
If you have an older version of the maintenance tool but have the correct ROM version in the PBX, you may still program the KX-TD1232 but you must program using the Manager's Extension.
c) Verify the ROM version of the KX-TD1232.
Example: P231U60403XX The underlined digits represent the software production date code (year, month, day). For DPT Integration, the production date must be 60403 or later. If the software version of the PBX is lower than this, you may not be able to utilise some of the features available only with DPT Integration. For more information, consult your dealer.
2. Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE
3. Choose "System" from the System Data Programming Main Menu. 4. Choose "Voice Mail Integration" from the System Menu. 5. First, enter the port numbers that will be connected to the VPS. If desired, change the default
extension numbers of the Voice Mail ports.
6. Step 6 should only be completed if the VPS is going to answer all incoming trunk calls
directly. Return to the System Data Programming Main Menu. Select "Line" and then select "CO Line Setting 1" or "CO Line Setting 2". Program all lines DIL to the first extension of the Voice Mail hunt group.

Mail hunt group as the destination for calls received on each trunk. The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group. Lines programmed as "Normal" do not hunt.
Flexible Ringing Assignment For each trunk, use System Programs [408] (Day mode), [409] (Night Mode), and [410] (Lunch Mode) to enable ringing at the operator's extension (jack). Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Set a different delay time for each extension connected to the VPS. Use System Programs [411] (Day Mode), [412] (Night Mode), and [413] (Lunch Mode). Trunk Mode Set the mode for each trunk to "Normal". Use System Programs [414] (Day Mode), [415] (Night Mode), and [416] (Lunch Mode) to set this parameter.
Flexible Ringing Assignment For each trunk, use System Programs [408] (Day Mode), [409] (Night Mode), and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing Assignment To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Set a different delay time for each extension connected to the VPS. Use System Programs [411] (Day Mode), [412] (Night Mode), and [413] (Lunch Mode). Trunk Mode Set the mode for each trunk to Normal. Use System Programs [414] (Day Mode), [415] (Night Mode), and [416] (Lunch Mode) to set this parameter.
6. Connect the jack(s) assigned in Step 3 to the VPS. 7. Complete the PBX-VPS connection by following from step 1 of 4.8 Completing the PBX-VPS
4.8 Completing the PBX-VPS Connection
Completing the PBX-VPS Connection
Once you have finished installing all optional cards, connecting all telephones to the PBX, and configuring the PBX for APT/DPT Integration, proceed with the following steps to complete and test the PBX-VPS connection.
1. Start KX-TVM/NCV Maintenance Console (see 3.2 KX-TVM/NCV Maintenance Console

Installation).

Using KX-TVM/NCV Maintenance Console, initialise the PBX (see 7.1 Initialising the VPS). Start the Quick Setup utility and proceed with Quick Setup (see 6.1.2 Quick Setup). Click "Utility" on the menu bar. Select "Line Status".

To allow the Live Call Screening feature to work at an extension, the extension must have the LCS button lit. To light this button, press the LCS button, then enter the password. This password prevents others from activating the LCS feature and listening to the messages as they are being recorded. (It is not necessary to enter PITS Programming to activate this feature.) PC programming is also available for KX-TD500 and KX-TE users (see 4.9.6 Live Call Screening Assignment via PC Programming).
1. Lift the handset or press the SP-PHONE button. 2. Enter the feature number.
KX-TD: [799] KX-TE and KX-TA: [77 ]
3. Enter a 3-digit password ([000]-[999]) 2 times. KX-TE and KX-TA users must then enter [#].
You will hear a confirmation tone, then a dial tone. Screen output: The 3-digit password you entered is displayed.
4. Hang up or press the SP-PHONE button. 5. Repeat these steps for each telephone.
To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature). PC programming is also available for KX-TD500 and KX-TE users (see 4.9.6 Live Call Screening Assignment via PC Programming).
3. Enter the password ([000]-[999]). KX-TE and KX-TA users must then enter #.
You will hear a confirmation tone, then a dial tone. Screen output: Password Cancel
This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening. PC programming is available for KX-TD500 and KX-TE users (see 4.9.6 Live Call Screening Assignment via PC Programming).
1. Enter system programming, then enter the programming number.
KX-TD500: Programmable through PC Programming only. KX-TD1232/KX-TD816 G, SL, NE, FR, E, AL: [617] KX-TD1232/KX-TD816 CE, JT, SA, NL, SP, NZ, RU, PD: [616] KX-TD1232/KX-TD816 C, BX, HK, X, X-BR, DBX, ML, BXDD: [610] KX-TDN1232, KX-TD88 CN: [610] KX-TD612: [617] KX-TE and KX-TA: [620]
2. Press the NEXT button (SP-PHONE).

Screen output: Jack No.?

3. Enter the jack number.
Screen output: # _ _ :Stop Rec (_ _ = the jack number you entered)

4. 5. 6. 7.

Press the SELECT button (AUTO-ANSWER) until the desired selection is displayed. Press the STORE button. Press the NEXT button (SP-PHONE). Repeat the steps 4 to 6 until all jacks are programmed.

Inband Signalling

These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system's Installation Manual for settings. Code (default) Call State Ringback Tone Busy Tone Reorder Tone 3 Sent to the Voice Mail Port When. The extension dialled is ringing. The extension dialled is busy. An invalid extension number is dialled or the call is inadvertently connected to another Voice Mail port (also heard when no DTMF receiver is available to the Voice Mail extension). The extension dialled has set the Do Not Disturb feature (DND). The extension dialled is answered.

DND Answer

Forwarded to Voice The extension dialled is forwarded to Voice Mail and another Mail (Ringing) Voice Mail port is able to answer. (This lets the first Voice Mail port, usually an Auto Attendant, send the call to the other Voice Mail port.) Forwarded to Voice The extension dialled is forwarded to Voice Mail and no Mail (Busy) other Voice Mail ports are available to accept the call. (This signals the Voice Mail port, usually Auto Attendant, to let the caller leave a message.) Forwarded to Extn. The extension dialled is forwarded to another non-Voice Mail extension. Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp Off code is dialled successfully. Disconnect The caller disconnects. The telephone company must set a CPC signal to the PBX line for this signal to work for trunk calls.
Digit Translation Table Parameters
These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the VPS. For example, a Follow-on ID sequence of [ 1001] can be changed to [#61001] by using these parameters. Inter-Digit Time-out This parameter defines the interval of incoming signals (Follow-on ID) from the PBX to the VPS. Translation Table When the system receives digits within the inter-digit time, it checks them against the input table. If they are found, the VPS translates the digits according to the table.
Transfer to Outside Parameters
These parameters specify how the VPS will transfer calls to trunks from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. [Outside Transfer Sequence] Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks. Call Transfer to Outside Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy. Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer. Outside Transfer Answer Mode Specifies the answering method the VPS uses to recognise whether the destination party has answered the transferred trunk call.

Flexible Ringing AssignmentFor each trunk, use System Programs [408] (Day Mode), [409] (Night Mode), and [410] (Lunch Mode) to enable ringing on every extension (jack) that you want to have ring. Delayed Ringing AssignmentTo give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Set a different delay time for each extension connected to the VPS. Use System Programs [411] (Day Mode), [412] (Night Mode), and [413] (Lunch Mode). Trunk ModeSet the mode for each trunk to "Normal". Use System Programs [414] (Day Mode), [415] (Night Mode), and [416] (Lunch Mode) to set this parameter.
Extension KX-TE or KX-TA Series PBX 7 8

10 s delay 15 s delay

VPS Port 1 Extension 107 Port 2 Extension 108

Customising the System

This section explains how to configure commonly used features of the VPS using KX-TVM/NCV Maintenance Console.

6.1 Starting Up

Starting Up

Before Programming

Careful preparation before you begin programming the VPS will make the programming and customisation process easier for you and the customer.
1. Determine the customer's needs.
Work with the owner/supervisor and Message Manager to build the Custom Service Greetings, Holiday Greetings, etc. Decide which ports/trunks should be answered by which greetings. Confirm the software level of the PBX to make sure it is compatible with the features the customer wishes to use.
2. While programming the VPS with KX-TVM/NCV Maintenance Console, make sure subscribers
do not change any of their mailbox settings, otherwise programmed settings may not be saved properly.
3. Work with the Message Manager (perhaps a receptionist or supervisor) to make sure he or she
understands the system as well as his or her responsibilities as the Message Manager. This will save you time in the long run. Show the Message Manager how to record system greetings. Refer to 3.2.6 Recording Messages in the Feature Manual. Show the Message Manager how to transfer General Delivery Mailbox messages. Refer to 3.2.2 Managing the General Delivery Mailbox in the Feature Manual.

Quick Setup

The Quick Setup utility allows you to set essential VPS parameters quickly and easily. It is particularly useful when configuring the VPS for the first time or after initialising the VPS. The following settings can be programmed with the Quick Setup utility: System Security settings PBX Environment settings Mailbox settings Port/Trunk settings Date and Time setting Note
Set the desired parameters in each screen then click "Next" or "Back" to go to the desired screen. Each screen of the Quick Setup utility must be completed in order for the settings to take effect. The screen shots in this section are examples of the KX-TVM200/KX-NCV200. Settings shown in the screen shots in this section are examples only and may vary depending on the type or settings of the connected PBX, the software version, etc.

Starting Quick Setup

1. Start KX-TVM/NCV Maintenance Console and connect to the VPS (refer to 3.3 Starting KX-TVM/
NCV Maintenance Console).

2. Click "Utility

Quick Setup" in the menu bar.
3. Click "OK" when the message is displayed.

Using Quick Setup

System Security settings After you click "Quick Setup", the System Security window appears.
In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.8 System Security in the Programming Manual. Edit each parameter as needed, then click "Next".
To prevent unauthorised access, we strongly recommend selecting a long and random password. Do not carelessly reveal the password to other persons. Please change the password periodically.
PBX Environment settings The next window displayed is the PBX Environment window.
In this window, you can select the PBX Type, Integration Mode (KX-TVM50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to "PBX Environment" in 2.5.4 Parameters in the Programming Manual. Note
The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type. Edit each parameter as needed, then click "Next". You will be asked whether you want to start Auto Configuration.

Automated Attendant

The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number. If there is no answer or the line is busy, the caller is given certain options, including the option to leave a message in a mailbox. This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly.

Automatic Log-in

Available with APT/DPT Integration only. Allows subscribers to access their mailboxes directly without entering their mailbox numbers. Subscribers can access their mailboxes directly from their extensions or from outside phones by dialling a preprogrammed telephone number (either a DID number or a telephone number that reaches the PBX via a preprogrammed outside line) or by calling the VPS from a preprogrammed telephone number (Caller ID number).

Autoplay New Message

The VPS plays new messages automatically when a subscriber, the System Manager, or the Message Manager logs in to his or her mailbox.

Bookmark

Enables a subscriber, the System Manager, or the Message Manager to set a specific point (Bookmark) in a message and easily resume playback later from that point.

Call Blocking

Allows subscribers to have their calls handled by the Incomplete Call Handling Service without ringing at their extensions.

Call Screening

Allows subscribers to screen calls. The VPS prompts the caller with the message "Record your name at the tone", and records the caller's name. The caller is put on hold while the VPS calls the subscriber and plays back the caller's name. The subscriber can then decide whether to take the call or not.

Called Party ID

(Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox, rather than to the General Delivery Mailbox.
Available with APT/DPT Integration only. Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialling the caller's telephone number.

Caller ID Call Routing

Available with APT/DPT Integration only. The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension, mailbox (including Mailbox Group) or Custom Service.

Follow-On ID

(see "Called Party ID")

General Delivery Mailbox

A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMFcompatible telephone, the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox. Callers who do not dial any numbers can be directed to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes.

Hash Sign

The [#] key on the telephone keypad. Also known as the "pound sign".

Immediate Reply

Allows the message recipient to reply to a message without specifying the extension number or the mailbox number of the sender.

Inband Integration

When the VPS and PBX use Inband Integration, voices are sent using analogue technology, and data is sent using analogue DTMF tones. The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS. Many features, such as Intercom Paging, Live Call Screening (LCS), etc., are not available with Inband Integration.
Incomplete Call Handling Service
Calls are considered incomplete when is the called extension does not answer, is busy, or has set Call Blocking. Incomplete Call Handling can handle calls in 7 different ways. Each subscriber can specify the options available to callers when their calls are incomplete. (1) leave a message in the subscriber's mailbox (2) transfer to the subscriber's Covering Extension (3) Intercom Paging (notify the subscriber by paging the subscriber) (4) Beeper (Pager) Access (notify the subscriber by paging the subscribers beeper [pager]) (5) transfer to Custom Service (6) transfer to operator (7) return the caller to the top menu, allowing the caller to call another extension
Intercept RoutingNo Answer
A PBX feature that transfers an unanswered call to another extension or to the VPS.

Intercom Paging

Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the VPS will page the subscriber and announce that he or she is receiving a call. The VPS can announce prerecorded caller names using the Caller Name Announcement feature, or prompt the caller to record his or her name and announce the recorded name. Pages can be heard through PT speakers or through external speakers connected to the PBX.

Voice Processing System

Getting Started

KX-TVM50 KX-TVM200
Thank you for purchasing a Panasonic Voice Processing System. This manual shows you how to install and programme this product so that you can operate the basic features. For detailed information, refer to the Installation Manual. KX-TVM50/KX-TVM200: Version 1.0

Table of Contents

1.1 1.2
Before Installation.... 3
Unpacking....3 Names and Locations...4

Installation.... 6

Installation Overview....6 Removing the Cable Cover....7 Opening the Front Cover...8 Removing the Dummy Cover Plates...9 Installing Optional Cards in the KX-TVM50...10 Installing Port Cards in the KX-TVM200..12 Connecting the KX-TVM50 to the KX-TDA30... 14 Connecting the KX-TVM200 to the KX-TDA100..15 Connecting the VPS to a PC or LAN....16 Frame Earth Connection...17 Connecting the AC Adaptor...18 Securing the Cables.... 20 Initialising the VPS During Installation... 22 Closing the Front Cover....23 Attaching the Cable Cover... 24 Wall Mounting....25 Wall Mounting the VPS....25 Wall Mounting the AC Adaptor...27
2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.16.1 2.16.2

3.1 3.2

KX-TDA Series Programming for DPT Programming. 31
Assignment of VM (DPT) Group... 31 Assignment of VM (DPT) Extension Ports...32

4.1 4.2 4.3 4.4 4.5

Customising the VPS... 33
Installing KX-TVM Maintenance Console...33 Starting KX-TVM Maintenance Console..36 Quick Setup.... 39 LAN Settings....47 E-mail Integration Settings... 48
System Prompts Customisation.. 50
System Prompts Customisation... 50

Before Installation

Unpacking
The following items are included with the VPS. KX-TVM50 Main Unit AC Adaptor AC Cord Screws (Wall Mounting) Washers (Wall Mounting) Cable strap CD-ROM 1 KX-TVM1 1
Necessary Tools (not supplied)
Twisted pair 4-conductor cables are needed for connecting the VPS to the PBX. For the KX-TVM50, twisted pair 2-conductor cables are needed if using Inband or None Integration. A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX-TVM Maintenance Console.

1.2 Names and Locations

Names and Locations

KX-TVM50

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 2 and 3) Factory-installed Jacks Reset Button Shutdown Button Mode Switch USB Port Dummy Cover Plate (for LAN Interface Card) Dummy Cover Plate (Reserved) Dummy Cover Plate (for Modem Card) Earth Terminal DC IN Power Switch

Main Board

Front Cover Factory-installed Cable Cover Flash Memory Card

KX-TVM200

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.
Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 1 to 6) Reset Button Shutdown Button Mode Switch LAN Port USB Port VM-Link Dummy Cover Plate (for Modem Card) Earth Terminal DC IN Power Switch

Front Cover

3.5" Hard Disk Drive

Cable Cover

Installation

Installation Overview

The following is an overview of the steps needed to prepare the VPS hardware for use. Refer to the Installation Manual when installing optional cards or hardware.

CAUTION

The information below is only intended as an overview of the installation process. When installing the VPS, refer to the information provided in this document or to the Installation Manual for detailed instructions.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Remove the cable cover. KX-TVM200 only: Install the port cards. Connect the VPS to the appropriate extension ports of the PBX. Connect the VPS to the PC to be used for programming. Connect the VPS to earth. Connect the AC adaptor to the VPS and to the power outlet. Secure the cables. Initialise the VPS. Attach the cable cover. Wall mount the VPS and AC adaptor.
2.2 Removing the Cable Cover

Removing the Cable Cover

The model shown here is the KX-TVM200, however this procedure is the same for the KX-TVM50. Push the release button in the direction shown below (1), and slide the cable cover in the direction shown below (2). Turn the cable cover away from the unit and remove it.

Release Button

2.3 Opening the Front Cover

Opening the Front Cover

The model shown here is the KX-TVM200, however this procedure is the same for the KX-TVM50. For KX-TVM50: This procedure is not necessary if you do not plan on installing optional cards in the KX-TVM50.

1. Remove the 3 screws.

2. While holding both tabs located on the sides of the front cover, swing the cover open as shown.
3. To remove the front cover completely during installation, hold the front cover open at a 45 angle,
then lift the cover away from the unit as shown.
2.4 Removing the Dummy Cover Plates
Removing the Dummy Cover Plates
The model shown here is the KX-TVM200, however this procedure is the same for the KX-TVM50. For KX-TVM50: This procedure is not necessary if you do not plan on installing optional cards in the KX-TVM50. Remove the appropriate dummy cover plates from the main unit using cutting pliers, as shown below.

Dummy Cover Plate

For safety reasons, smooth the cut edges after removing the dummy cover plates.
2.5 Installing Optional Cards in the KX-TVM50
Installing Optional Cards in the KX-TVM50
Follow these steps if you plan to install an optional 2-Port Hybrid Expansion Card (KX-TVM502) or LAN Interface Card (KX-TVM594) in the KX-TVM50.
Installing a 2-Port Hybrid Expansion Card
1. Position the front of the card so that the jacks fit in the open slot. Holding the card firmly in place,
lower the other end of the card so that the card's hole fits over the extension bolt.
When installing optional cards, do not put pressure on the main board. Doing so may result in damage to the VPS.

Extension Bolt

2. Insert and tighten the screws as shown.
The KX-TVM502 operates at SELV.
Installing the LAN Interface Card

1. Insert the card between the guide rails and slide it down as shown. 2. Secure the latch by flipping it toward the centre of the card and slightly pressing down on it.
3. Insert and tighten the screw as shown.
2.6 Installing Port Cards in the KX-TVM200
Installing Port Cards in the KX-TVM200
1. Position the front of the card so that the jacks fit in the open slot. Make sure that the tabs on both
sides of the card fit into place. Holding the card firmly in place, lower the other end of the card so that the card's hole fits over the extension bolt.
2. Insert the new extension bolts (included with the card) into the holes on the card, and tighten

them to secure the card.

Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts.
The KX-TVM204 operates at SELV.
2.7 Connecting the KX-TVM50 to the KX-TDA30
Connecting the KX-TVM50 to the KX-TDA30
Note 4-conductor cables must be used in order to use DPT Integration. For DPT Integration, jack 1 must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming.
Connection Example (Factory-installed Jacks, DPT Integration Mode)

PBX (KX-TDA30) KX-TVM50

DLC4 Card

Port 4

Port 3

Port 2

Factory- installed Jacks

Port 1 Port 2

Port 1

Jack 1

Jack 2
Slot 1 Assigned as VM (DPT) ports

Jack 2 Jack 1

2.8 Connecting the KX-TVM200 to the KX-TDA100
Connecting the KX-TVM200 to the KX-TDA100
Note 4-conductor cables must be used in order to use DPT Integration. For DPT Integration, the lowest numbered jack of the VPS must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming.
Connection Example (KX-TVM204 6, DPT Integration Mode)

PBX (KX-TDA100)

DLC16 Card
Port 16 Port 15 Port 14 Port 13 Port 12 Port 11 Port 10 Port 9 Port 8 Port 7 Port 6 Port 5 Port 4 Port 3 Port 2 Port 1 To KX-TVM200 Jack 2 1

KX-TVM200 Slot 1

KX-TVM204
Port 1 Jack 1 Port 2 Port 3 Jack 2 Port 4

Slot 3

Port 9 Jack 5 Port 10 Port 11 Jack 6 Port 12

Slot 5

Port 17 Jack 9 Port 18 Port 19 Jack 10 Port 20
Port 5 Jack 3 Port 6 Port 7 Jack 4 Port 8
Port 13 Jack 7 Port 14 Port 15 Jack 8 Port 16
Port 21 Jack 11 Port 22 Port 23 Jack 12 Port 24
Slot 2 Assigned as VM (DPT) ports

Slot 4

Slot 6

Jack 8 Jack 12 Jack 11

Jack 4 Jack 3 Jack 7

Jack 6 Jack 10 Jack 9

Jack 2 Jack 1 Jack 5
2.9 Connecting the VPS to a PC or LAN
Connecting the VPS to a PC or LAN
The VPS can be connected to a PC via USB or to a LAN (optional LAN Interface Card required for KX-TVM50).

To USB port PC

To network port

Switching Hub

PC KX-TVM50 KX-TVM200

Note

The VPS must be connected to a PC via USB for initial programming. We recommend using a USB cable of no more than 5 m in length. Use a category 5 cross cable (user-supplied) when connecting the VPS to a switching hub. For modem connection, refer to 2.10.3 Modem Connection in the Installation Manual.
2.10 Frame Earth Connection

IMPORTANT

Connect the frame of the main unit to earth. The earthing plug of the AC cable provides some protection from external noise and lightning strikes, but it may not be enough to fully protect the unit. A permanent connection between earth and the earth terminal of the unit must be made.
1. Loosen the screw. 2. Insert an earthing wire (user-supplied).
Note Green-and-yellow insulation is required, and the cross-sectional area of the conductor must be more than 0.75 mm2 or 18 AWG.
3. Tighten the screw. 4. Connect the earthing wire to earth.

Earthing wire To earth

Be sure to comply with applicable local regulations (e.g., laws, guidelines). Proper connection to earth is very important to protect the unit from external noise, and can reduce the risk of electrocution in the event of a lightening strike.
2.11 Connecting the AC Adaptor
1. Plug the DC connector of the AC adaptor into DC IN.

DC Connector

1 AC Adaptor 2

DC Connector AC Adaptor

2. Confirm that the VPS power switch is in the "OFF" position, then plug the AC cord into the AC
adaptor, then plug the other end into an AC outlet.

AC Adaptor

AC Cord

To AC outlet

KX-TVM50: Use only the included Panasonic AC adaptor, part number PSLP1322. KX-TVM200: Use only the included Panasonic AC adaptor, part number PSLP1244.

2.12 Securing the Cables

The model shown here is the KX-TVM200, however this procedure is the same for the KX-TVM50.

Mounting on a Concrete or Mortar Wall
When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.), conduits, or electrical cables buried in the wall.
2. Install 3 anchor plugs (user-supplied) in the wall, then install the screws (included) in the wall.

Hammer

Anchor Plug 6.4 mm 29 mm
2.16.2 Wall Mounting the AC Adaptor

Mounting on Wooden Wall

1. Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the
locations where the 2 screws need to be placed.
3. Mount the AC adaptor as shown.
Mounting on Concrete or Mortar Wall
2. Install 2 anchor plugs (user-supplied) in the wall, then install the screws (included) in the wall.
Wall Mounting Template for AC Adaptor
Please copy this page and use as a reference for wall mounting the KX-TVM50.

Install a screw here.

When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
Please copy this page and use as a reference for wall mounting the KX-TVM200.

110 mm

KX-TDA Series Programming for DPT Programming
Assignment of VM (DPT) Group
The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. The following PBX programming must be completed, using KX-TDA Maintenance Console, in order to establish DPT Integration.
a) Go to the "Groups-VM (DPT) Group-Unit Setting" from the main screen of the KX-TDA
Maintenance Console installed on your PC.
b) Assign a floating extension number to the VPS (VM Unit number). c) Click "Apply" to save the changed data.
3.2 Assignment of VM (DPT) Extension Ports
Assignment of VM (DPT) Extension Ports
a. Go to the "Configuration-Extension Port" screen. Follow the procedure below for the
extension port which you want to assign as a VM port.
b. Set the port's "Connection" to "OUS". c. Select the attribute of "DPT Property-Type" to "VM (DPT)". d. Assign "DPT Property-VM Unit No." and "DPT Property-VM Port No.". Incoming calls will
hunt starting at the lowest VM Port number.
e. Click "Apply" to save the changed data. f. Set the port's "Connection" to "INS".
To determine how and when the PBX directs outside calls to the VPS, refer to 4.2 KX-TDA Series PBX Programming for DPT Integration in the Installation Manual.

Updating other Panasonic Drivers
Installing the USB driver may prevent the USB driver for KX-TDA series or PC Console/Phone Software from functioning correctly. In this case, update the USB drivers as necessary from the following folders on the included CD-ROM: KX-TDA Series: CD-ROM Drive:\TDA_USB Driver\TDA_USB Driver PC Console/Phone Software: CD-ROM Drive:\TDA_USB Driver\T7601_USB Driver Note
Before installing or uninstalling the driver, be sure to close any open applications.

Windows 98SE

1. Connect the PC to the PBX with a USB cable.
The Add New Hardware Wizard will appear.

2. 3. 4. 5. 6. 7. 8.

Click Next. Select Search for the best driver for your device. [Recommended], then click Next. Select Specify a location, then click Browse. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\Win98, then click OK. Click Next. Click Next. Click Finish.
If a dialog box appears asking you to restart your PC, restart the PC.

Windows Me

Select Specify the location of the driver [Advanced], then click Next. Select Search for the best driver for your device. [Recommended]. Select Specify a location, then click Browse. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\WinMe, then click OK. Click Next. Click Next. Click Finish.

Windows 2000

The Found New Hardware Wizard will appear.
Click Next. Select Search for a suitable driver for my device. [Recommended], then click Next. Select Specify a location, then click Next. Click Browse, and specify the folder containing the USB driver, CD-ROM Drive:\USB driver\Win2000, then click Open.
6. Click OK. 7. Click Next. 8. Click Finish.

Windows XP

Select Install from a list or specific location [Advanced], then click Next. Select Search for the best driver in these locations. Select Include this location in the search:, then click Browse. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\WinXP, then click OK. Click Next. Click Continue Anyway. Click Finish.
4.2 Starting KX-TVM Maintenance Console
Starting KX-TVM Maintenance Console
The instructions listed below explain how to start KX-TVM Maintenance Console. These instructions are for when connecting to the VPS via USB. Note

The screenshots shown here are for reference only, and may differ from the screens displayed on your PC. KX-TVM Maintenance Console uses English as the default language. See step 4 to change the language. 1. Click the KX-TVM Maintenance Console shortcut icon. Its icon is shown here, on the left.
2. Select the appropriate VPS model.
3. The Set Default Parameters window is displayed the first time you start KX-TVM Maintenance Console. Select the TVM Type, PBX Type, and Integration Mode. Change the default parameters listed in the window if necessary, then click "OK". Note
If you have already used KX-TVM Maintenance Console to change the administrator password, the Enter Programmer Code dialog box is displayed. Enter the previously set Programmer Code and click "OK".
4. The main window is displayed. Note
You can change the display language by clicking "Utility""Set Language.", then selecting the desired language and clicking "OK". To confirm or change the parameters in the Set Default Parameters window after changing the display language, click "Utility""Default Parameters""Set Default".
5. Click "Connect" "USB" from the menu bar, or click "Connect" on the shortcut bar, select "USB" in the Connection Mode dialogue box and click "Next". Note
To connect to the VPS via USB, the KXTVM USB driver must be installed on the PC, as explained above in "Installing KXTVM Maintenance Console".
6. Select the VPS as the desired USB device, enter the password (default: 1234), then click "Next".
7. Click "Finish" when the message "Connected!" is displayed. 8. You may now begin programming the VPS. To choose the area you would like to begin programming, click the desired icon in the Shortcuts menu.
To connect to the VPS via LAN, first connect to the VPS via USB and set the appropriate LAN settings. Refer to 1.8.12 UtilityLAN Settings in the Programming Manual. To connect to the VPS via modem, refer to 1.4.3 ConnectModem (optional) in the Programming Manual. If programming the VPS for the first time, the Quick Setup utility can help you program essential settings quickly and easily. See 4.3 Quick Setup for more information. KX-TVM Maintenance Console can be used when offline (not connected to the VPS) or when connected. When offline, you can set and save the settings you have made and upload them to the VPS later when connected.

Software features, design, and system requirements are subject to change.

4.3 Quick Setup

Quick Setup
1. Start KX-TVM Maintenance Console and connect to the VPS (refer to 4.2 Starting KX-TVM

Maintenance Console).

Starting Quick Setup

2. Click "Utility

Quick Setup" in the menu bar.
3. Click "OK" when the message is displayed.

Using Quick Setup

System Security settings After you click "Quick Setup", the System Security window appears.
In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.8 System Security in the Programming Manual. Edit each parameter as needed, then click "Next".
To prevent unauthorised access, we strongly recommend selecting a long and random password. Do not carelessly reveal the password to other persons. Please change the password periodically.
PBX Environment settings The next window displayed is the PBX Environment window.
In this window, you can select the PBX Type, Integration Mode (KX-TVM50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to "PBX Environment" in 2.5.4 Parameters in the Programming Manual. Note
The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type. Edit each parameter as needed, then click "Next". You will be asked whether you want to start Auto Configuration.
Click "OK" to start Auto Configuration.
Click "Next" when the button becomes available.
Create mailboxes The next window displayed is the Select Extensions window. Extension data retrieved from the PBX is displayed.
Select the extensions for which you would like to create mailboxes, then click "Next". Note

Mailboxes will be created during Auto Configuration. The number of digits used for mailbox numbers is 2 to 5 digits, depending on PBX programming. The Message Manager mailbox (General Delivery Mailbox) number will be 98, 998, 9998, or 99998. The System Manager mailbox number will be 99, 999, 9999, or 99999. If both 3-digit and 4-digit extension numbers are used by the PBX, the VPS will use 4digit mailbox numbers. When creating mailbox numbers for 3-digit extensions, a "0" will be added to the end of each mailbox number. Example:
Extension Numbers Mailbox Numbers 2001 2002
Mailbox settings The next window displayed is the Mailbox Edit window.
Edit, delete, or add mailboxes as needed, then click "Next". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual. Note
The Mailbox Edit window allows you to set basic mailbox parameters only. Detailed mailbox settings can be made after Quick Setup has finished, by clicking on the "Mailbox Settings" icon under "Shortcuts".
Port/Trunk settings The next window displayed is the Port/Trunk window. The settings made here determine how the VPS answers calls received on each of its ports.
Configure Service Groups for each trunk/port, then click "Next". For more information, refer to 2.3.1 Service Group in the Programming Manual.
Date and Time setting The last window displayed is the date and time setting window.
Set the date and time, then click "Finish".
Finalising Quick Setup Click "Yes" to save the settings and finish Quick Setup. If you click "No", your settings will not be saved and you will return to the previous screen.
If you clicked "Yes", the following screen is displayed as your settings are saved.
When Quick Setup is completed, the following screen will be displayed.
If the VPS is connected to a KX-TD500, restart the VPS to bring the VPS online.

4.4 LAN Settings

LAN Settings
To program the VPS over a LAN connection or to use E-mail Integration features, the VPS must first be connected to the LAN and programmed accordingly.
Programming the VPS for LAN access
1. Connect the PC to the VPS via USB (refer to 2.9 Connecting the VPS to a PC or LAN). 2. Start KX-TVM Maintenance Console and connect to the VPS via USB (refer to 4.2 Starting KXTVM Maintenance Console).
3. Click Utility in the menu bar. 4. Select LAN Settings. 5. Enter the appropriate settings for the IP address, subnet mask, default gateway, and port in the
LAN Settings dialogue box.

6. Click OK.

Note The port number setting can usually be left unchanged. Consult the LAN administrator for the appropriate settings. The VPS must be restarted after these settings are changed in order for them to take effect.
Accessing the VPS over the LAN
1. Start KX-TVM Maintenance Console. 2. From the Connect menu, select LAN (TCP/IP). 3. Enter the password used to log on to KX-TVM Maintenance Console and the IP address

assigned to the VPS.

4. Click Next, then click Finish when the connection is completed.
4.5 E-mail Integration Settings
E-mail Integration Settings
The VPS can be programmed to send text and voice messages (as file attachments) to subscribers when they have new messages. The following settings must be made in order for the VPS to use Email Integration features. Consult the LAN administrator for the appropriate settings.
System Settings for E-mail Integration
1. Start KX-TVM Maintenance Console and connect to the VPS. 2. Click System Parameters (under Shortcuts), then click the Parameters tab.
3. Set E-mail Integration to Enable. 4. Enter an e-mail address next to Mail Address.
Note We recommend entering an administrator's e-mail address here. If there are any errors when the VPS tries to send e-mail messages, error messages will be sent to this address.
5. Enter the name that will appear in e-mail messages sent from the VPS next to Full Name. This
name should indicate that the message came from the VPS.
6. Enter the outgoing mail server address next to SMTP Server Address.
Note If authentication is required when accessing the outgoing mail server (SMTP server), make the appropriate settings under Advanced Settings.
Mailbox Settings for E-mail Integration
The following settings must be made in order for a subscriber to use E-mail Integration features.
1. Start KX-TVM Maintenance Console and connect to the VPS. 2. Click Mailbox Settings (under Shortcuts), then click Add Mailbox or select a mailbox and

click Edit Mailbox.

3. Enter the user name for the subscriber's e-mail account next to Username. 4. Enter the subscriber's e-mail address next to E-mail Address. Up to 3 addresses can be set by
inserting a comma between each address.
5. Set Send E-mail with New Messages to Enable to allow the subscriber to receive e-mail

notifications.

6. Set Attach Voice File to Enable to allow the subscriber to receive voice messages as e-mail file

attachments.

7. Click Click to edit next to E-mail Schedule to determine when e-mail messages are sent, and
make the appropriate settings.
8. Click OK when finished.
System Prompts Customisation
System Prompts can be customised using KX-TVM Maintenance Console and an extension telephone connected to the PBX. Note
The subscriber designated as the Message Manager can also customise System Prompts using just his or her extension telephone. For more information, refer to 3.2 Message Manager's Guide in the Feature Manual. The System Prompts Customisation screen of KX-TVM Maintenance Console is used to view, play, add, edit, or delete system prompts. The System Administrator can also check the prompt number and text for these prompts. The following categories of system prompts can be customised from the System Prompts Customisation screen:

a) b) c) d)

System Guidance Custom Service Menus Company Greetings Others Company Name Language Select Menu Hold Announce Menu Mailbox Group List Label Extension Group List Label System Caller ID Name
Follow the steps to customise System Prompts:

1. 2. 3. 4.

Start KX-TVM Maintenance Console and connect to the VPS. Click Utility in the menu bar. Select System Prompts Customisation. Select a tab in the System Prompts Customisation dialogue box.
[Deletion] The System Administrator is able to delete the specific System Prompt or the installed language used for System Prompts. To delete the specific system prompt:
1. Select the desired prompt number. 2. Click Delete. 3. Click OK.
To delete the installed language for system prompt:
1. Select the desired language, Guidance No. 2. Click Delete. 3. Click OK.
5.1 System Prompts Customisation
[Record of System Prompt]
1. Select the desired System Prompt to record, and click Play/Record. 2. Select "Record from extension" or "Import from recorded file".
When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect. 2. When the specified extension rings, go off-hook. 3. Click
system prompt. (record), (stop), or (play) to record or play a
4. Click Disconnect. 5. Click OK.
When "Import from recorded file" is selected

1. Click.

The Open dialogue box appears.
2. Navigate to the folder containing the WAV files you wish to import. (WAV files must meet the
following specifications: IMA ADPCM codec, 8.000 kHz, 4-bit, mono.)
3. Select the desired WAV file. 4. Click Open to import the file. 5. Click OK.
[Start/Stop Playback of System Prompt]
1. Select the desired system prompts. 2. Click Play/Record. 3. Click Play or Stop.

120 mm

232 mm
Wall Mounting Template for KX-TVM50
Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.

116 mm

130 mm

240 mm

250 mm
Wall Mounting Template for KX-TVM200
Trademarks Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. All other trademarks identified herein are the property of their respective owners. Screen shots reprinted with permission from Microsoft Corporation. Panasonic Communications Co., Ltd. declares that the KX-TVM50E and KX-TVM50NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany
Panasonic Communications Co., Ltd.
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2005 Panasonic Communications Co., Ltd. All Rights Reserved.

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