TG6411-6421BX(e).book Page 1 Monday, April 27, 2009 3:13 PM

Operating Instructions

Digital Cordless Phone

Model No.

KX-TG6411BX KX-TG6412BX KX-TG6413BX KX-TG6421BX
Digital Cordless Answering System
Model shown is KX-TG6411.
Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
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Table of Contents

Introduction
Model composition. 3 Accessory information. 4

Voice Mail Service

Voice mail service. 33

Important Information

For your safety. 5 Important safety instructions. 6 For best performance. 6 Specifications. 7

Intercom/Locator

Intercom. 34 Handset locator. 34 Transferring calls, conference calls. 34

Useful Information

Character entry. Error messages. Troubleshooting. Wall mounting. 39 44

Getting Started

Setting up. 8 Note when setting up. 9 Controls. 10 Display. 11 Turning the power on/off. 12 Initial settings. 12

Index. 45

Making/Answering Calls
Making calls. 14 Answering calls. 14 Useful features during a call. 15 Key lock. 16

Phonebook

Handset phonebook. 17 Copying phonebook entries. 18

Programming

Programmable settings. 19 Special programming. 21 Registering a unit. 23

Caller ID Service

Using Caller ID service. 25 Caller list. 25

Answering System

Answering system. 27 Turning the answering system on/off. 27 Greeting message. 28 Listening to messages using the base unit. 28 Listening to messages using the handset. 29 Remote operation. 30 Answering system settings. 31
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Model composition

Series KX-TG6411 series Model No. KX-TG6411 KX-TG6412 KX-TG6413 KX-TG6421 series KX-TG6421 Base unit Part No. KX-TG6411 KX-TG6411 KX-TG6411 KX-TG6421 Handset Part No. KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA641 Quantity 3 1
L The suffix (BX) in the following model numbers will be omitted in these instructions: KX-TG6411BX/KX-TG6412BX/KX-TG6413BX/KX-TG6421BX L References in these operating instructions to the charger and multiple handsets are for KX-TG6412/KX-TG6413 only. Feature differences Series KX-TG6411 series KX-TG6421 series *1 KX-TG6412/KX-TG6413 Answering system r Intercom Between handsets r*1
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Accessory information

Supplied accessories
Quantity No. 3 Accessory item/Part number AC adaptor/PQLV219BX Telephone line cord Rechargeable batteries*1/ HHR-55AAAB or N4DHYYY00001 Handset cover*2 Charger KX-TG6411 KX-TGKX-TGKX-TG1 6
*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. 5
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information. Accessory item Rechargeable batteries Model number HHR-4MPT*1 Battery type: Nickel metal hydride (Ni-MH). 2 x AAA (R03) size for each handset. DECT repeater KX-A272 *1 Replacement batteries may have a different capacity from that of the supplied batteries.
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For your safety

To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product.
Operating safeguards L Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. L Do not disassemble the product. L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. Medical L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).) L Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

WARNING

Power connection L Use only the power source marked on the product. L Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. L Completely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre. L Unplug from power outlets and never touch the inside of the product if its casing has been broken open. L Never touch the plug with wet hands. Danger of electric shock exists. Installation L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident. L Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Important safety instructions
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS
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L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. Information on Disposal in other Countries outside the European Union

Specifications

Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) Frequency range: 1.88 GHz to 1.90 GHz RF transmission power: Approx. 10 mW (average power per channel) Power source: 220240 V AC, 50/60 Hz Power consumption: Base unit*1: Standby: Approx. 0.7 W Maximum: Approx. 3.8 W Base unit*2: Standby: Approx. 0.8 W Maximum: Approx. 4.2 W Charger: Standby: Approx. 0.2 W Maximum: Approx. 3.2 W Operating conditions: 0 C 40 C, 20 % 80 % relative air humidity (dry) *1 KX-TG6411/KX-TG6412/KX-TG6413 *2 KX-TG6421 Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.
These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
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Setting up

Connections
L Use only the supplied Panasonic AC adaptor PQLV219BX. Base unit

Turning the power on/off

Power on Press {ih} for about 1 second. Power off Press {ih} for about 2 seconds.

Initial settings

Symbol meaning: Example: {V}/{^}: Off Press {V} or {^} to select the words in quotations.

& / O l W ^ 1

Display language
Important: L When the language selection is displayed after installing the batteries for the first time, perform step 5. You can select English, . , or
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Display Setup i M {V}/{^}: Language i M {V}/{^}: Select your desired language. i M i {ih}
*1 KX-TG6421 *2 KX-TG6412/KX-TG6413
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If you select a language you cannot read Example: 15:30 {1}{5} {3}{0}
{ih} i 8 Proceed with the operation for your model. KX-TG6411/KX-TG6412/ KX-TG6413 {^} 3 times i M KX-TG6421 {^} 4 times i M {V} 2 times i M 2 times i {V}/{^}: Select your desired language. i M i {ih}

M i {ih}

Note: L When you select Arabic as the display language, enter the current year, month, and date. L To correct a digit, press {^} or {V} to move the cursor to the digit, then make the correction. L The date and time may be incorrect after a power failure. In this case, set the date and time again.

Dialling mode

If you cannot make calls, change this setting according to your telephone line service. The default setting is Tone. Tone: For tone dial service. Pulse: For rotary/pulse dial service.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {V}/{^}: Dial Mode i M {V}/{^}: Select the desired setting. i M i {ih}
Date and time (middle soft key) 2 {V}/{^}: Handset Setup i
{V}/{^}: Time Settings i M {V}/{^}: Set Date/Time i M Enter the current date, month, and year. i M Example: 15 July, 2009 {1}{5} {0}{7} {0}{9} Enter the current hour and minute.
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{V}/{^}: Yes i M i {ih}

Making calls
Lift the handset and dial the phone number. L To correct a digit, press ^. {C} When you finish talking, press {ih} or place the handset on the base unit or charger.

Using the speakerphone

Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 18). Example: If you need to dial the line access number 0 when making outside calls with a PBX:
Dial the phone number and press {s}. L Speak alternately with the other party. When you finish talking, press {ih}.
{0} i l Dial the phone number. i {C}
Note: L A 3 second pause is inserted each time l is pressed. Repeat as needed to create longer pauses.
Note: L For best performance, use the speakerphone in a quiet environment. L To switch back to the receiver, press {C}. Adjusting the receiver or speaker volume Press {^} or {V} repeatedly while talking. Making a call using the redial list The last 10 phone numbers dialled are stored in the redial list (each 24 digits max.).

Answering calls

When a call is being received, the ringer indicator on the handset flashes.
Lift the handset and press {C} or {s} when the unit rings. L You can also answer the call by pressing any dial key from {0} to {9}, {*}, or {#}. (Any key answer feature) When you finish talking, press {ih} or place the handset on the base unit or charger.
j (right soft key) {V}/{^}: Select the desired phone number. {C}
Erasing a number in the redial list j (right soft key) {V}/{^}: Select the desired phone number. i 8 i M
Auto talk You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 19.
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Adjusting the handset ringer volume Press {^} or {V} repeatedly to select the desired volume while the handset is ringing for an incoming call. Note: L You can also program the handset ringer volume beforehand (page 19). If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd callers information is displayed after you hear the call waiting tone on the handset.
Press {R/E} to answer the 2nd call. To switch between calls, press {R/E}.
Useful features during a call
While mute is turned on, you can hear the other party, but the other party cannot hear you.
Note: L Please contact your service provider/telephone company for details and availability of this service in your area.
Temporary tone dialling (for rotary/pulse service users)
You can temporarily switch the dialling mode to tone when you need to access touch-tone services (for example, telephone banking services).
Press 1 during conversation. L 1 flashes. To return to the conversation, press 1 again.
Make a call. Press {*} when prompted to enter your code or PIN, then press the appropriate dial keys.

Recall/flash

{R/E} allows you to use the special features of your host PBX such as transferring an extension call, or accessing optional telephone services. Note: L To change the recall/flash time, see page 20.
Note: L The dialling mode will return to pulse when you hang up.

Call share

Available for: KX-TG6412/KX-TG6413 You can join an existing outside call. To join the conversation, press {C} when the other handset is on an outside call. Note: L To prevent other users from joining your conversations with outside callers, turn the privacy mode on (page 20).
For call waiting or Call Waiting Caller ID service users
To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.

Find the desired entry (page 17). i8 {V}/{^}: Copy i M Enter the handset number you wish to send the phonebook entry to. L When an entry has been copied, Completed is displayed. L To continue copying another entry: {V}/{^}: Yes i M i Find the desired entry. i M {ih}
Copying all entries n (left soft key) i 8 {V}/{^}: Copy All i M Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, Completed is displayed. {ih}
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Programmable settings

You can customise the unit by programming the following features using the handset.
Programming by scrolling through the display menus (middle soft key) 2 Press {V} or {^} to select the desired top-menu. i M 3 Press {V} or {^} to select the desired item in sub-menu 1. i M
L In some cases, you may need to select from sub-menu 2. i M
Press {V} or {^} to select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ih}.
Note: L For other top-menus, please refer to each chapter. L In the following table, < > indicates the default settings. L The current item or setting is highlighted on the display. Top-menu Handset Setup < Sub-menu 1 Time Settings Sub-menu 2 Set Date/Time*1 Alarm Time Adjust*1, *2 <Manual> Ringer Setup Ringer Volume*3 <Maximum> Ringtone*4, *5 <Ringtone 1> Display Setup Language <English> Contrast <Level 3> Register H.set Keytones*6 <On> Auto Talk*7 <Off> Page 14
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Top-menu Base Unit Setup*1 > Sub-menu 1 Ringer Volume*8 <Medium> Dial Mode <Tone> Privacy Mode*9 <Off> Recall/Flash*10 <600 msec.> Area Code Base Unit PIN <0000> Repeater <Off> Caller Barred*1, *Sub-menu 2 Page 24 22
*1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. (KX-TG6412/KX-TG6413) *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select Caller ID. To turn this feature off, select Manual. (Caller ID subscribers only) To use this feature, set the date and time first (page 13). *3 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls. However even when the ringer volume is set to off, the handset rings: at the low level for alarm (page 21) and intercom calls (page 34) at the high level for paging (page 34) *4 If you select one of the melody ringer tones, the ringer tone continues to play for several seconds even if the caller has already hung up. You may either hear a dial tone or no one on the line when you answer the call. *5 The preset melodies in this product are used with permission of 2007 Copyrights Vision Inc. *6 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any keys, including confirmation tones and error tones. *7 If you subscribe to a Caller ID service and want to view the callers information after lifting up the handset to answer a call, turn off this feature. *8 KX-TG6421 *9 To prevent other users from joining your conversations with outside callers, turn this feature on. *10 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary.

By entering phone numbers:
Incoming call barring (Caller ID subscribers only)
Available for: KX-TG6421 This feature allows the unit to reject calls from specified phone numbers that you do not want to answer such as junk calls. When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit sends out a busy tone to the caller, and then disconnects the call. Important: L When the unit receives a call from a number that is stored in the call barred list, the call is logged in the caller list (page 25) with 7 after the call is disconnected. Storing unwanted callers You can store up to 30 phone numbers in the call barred list by using the caller list or by entering the numbers directly. Important: L You must store the phone number with an area code in the call barred list. From the caller list:
Viewing/editing/erasing bar call numbers
8 (middle soft key) {V}/{^}: Caller Barred i M {V}/{^}: Select the desired entry. L To exit, press {ih}. Proceed with the desired operation. Editing a number: 8 i {V}/{^}: Edit i M i Press {^} or {V} to move the cursor. i Edit the number. i M i {ih} Erasing a number: 8 i {V}/{^}: Erase i M i {V}/{^}: Yes i M i {ih}
Note: L When editing, press the desired dial key to add, ^ to erase.
8 (middle soft key) {V}/{^}: Caller List i M
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Registering a unit

Registering a handset to the base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit (for example, w flashes even when the handset is near the base unit), reregister the handset.
L When the handset has been registered successfully, w stops flashing. Deregistering a handset A handset can cancel its own registration (or the registration of another handset) that is stored to the base unit. This allows the handset to end its wireless connection with the system.
8 (middle soft key) {V}/{^}: Base Unit Setup i M {3}{3}{5} {V}/{^}: Cancel Register i M L The numbers of all handsets registered to the base unit are displayed. Select the handset(s) you want to cancel by pressing the desired handset number. i M L The selected handset number(s) flashes. L To cancel a selected handset number, press the number again. The number stops flashing. {V}/{^}: Yes i M L A confirmation tone sounds as each handset number disappears. L The handset does not beep when cancelling its own registration. {ih}

Remote access code

A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorised parties from listening to your messages remotely. Important: L In order to operate the answering system remotely, you must first set a remote access code.
Calling back (Caller ID subscribers only)
If caller information is received for the call, you can call the caller back while listening to a message.
8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Remote Code i M To turn on remote operation, enter the desired 3-digit remote access code. L To turn off remote operation, press {*}. M i {ih}
Press 8 during playback. {V}/{^}: Call Back i M
Editing the number before calling back
Press 8 during playback. {V}/{^}: Edit & Call i M Edit the number. i {C}
Erasing all messages (middle soft key) 2 {V}/{^}: Answer System i
Using the answering system remotely 1 Dial your phone number from a

touch-tone phone.

{V}/{^}: Erase All Msg. i M {V}/{^}: Yes i M i {ih}
After the greeting message starts, enter your remote access code. L The unit announces the number of new messages. Follow the voice guidance prompts as necessary or control the unit using remote commands (page 31). When finished, hang up.

Remote operation

Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The units voice guidance prompts you to press certain dial keys to perform different operations.
Note: L You can also leave a message just as any outside caller can. After the greeting message starts, press {*} to skip the greeting message and record your message after the beep.
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Voice guidance

During remote operation, the units voice guidance starts and prompts you to press {1} to perform a specific operation, or press {2} to listen to more available operations.
Turning on the answering system remotely
If the answering system is off, you can turn it on remotely.
Dial your phone number from a touch-tone phone. Let the phone ring 15 times. L A long beep is heard. Enter your remote access code within 10 seconds after the long beep. L The greeting message is played back. L You can either hang up, or enter your remote access code again and begin remote operation (page 30).

Remote commands

You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Key {1} {2} {4} {5} {6} {7} {9} {0} {*}{4} {*}{5} {*}{6} Operation Repeat message (during playback)*1 Skip message (during playback) Play new messages Play all messages Play greeting message Record greeting message Stop recording Stop playback Turn answering system off Erase currently playing message Erase all messages Erase greeting message (during greeting message playback)*2 End remote operation (or hang up)
Answering system settings
Number of rings before the unit answers a call
You can change the number of times the phone rings Number of Rings before the unit answers a call. You can select 2 to 7 rings, or Auto. The default setting is 4 Rings. Auto: The units answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 30), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.

{*}{#}

*1 If pressed within the first 5 seconds of a message, the previous message is played. *2 Unit resets to a pre-recorded greeting message.

8 (middle soft key)

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{V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Number of Rings i M {V}/{^}: Select the desired setting. i M i {ih}

Callers recording time

You can change the maximum message recording time allotted to each caller. You can also select Greeting Only which sets the unit to greet callers but not record messages. The default setting is 3 Minutes.
For voice mail service subscribers To receive voice mail and use answering system properly, please note the following: L To use the voice mail service (page 33) provided by your service provider/ telephone company rather than the units answering system, turn off the answering system (page 27). L To use this units answering system rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this: Set this units Number of Rings setting so that this units answering system answers calls before the voice mail service of your service provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting. Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company.

8 (middle soft key) {V}/{^}: Answer System i M {V}/{^}: Settings i M {V}/{^}: Recording Time i M {V}/{^}: Select the desired setting. i M i {ih}
Note: L When you select Greeting Only: If you do not record your own message, the unit will play the prerecorded greeting-only message asking callers to call again later. If you use your own message, record the greeting-only message asking callers to call again later (page 28).
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Voice mail service

Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone companys voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone. When you have new messages, # is displayed on the handset if message indication service is available. Please contact your service provider/telephone company for details of this service. Important: L If # still remains on the display even after you have listened to new messages, turn it off by pressing and holding {#} for 2 seconds. L To use the voice mail service provided by your service provider/telephone company rather than the units answering system, turn off the answering system (page 27). For details, see page 32. (KX-TG6421)
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Intercom

Available for: KX-TG6412/KX-TG6413 Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear interrupt tones. To answer the call, press {ih}, then press {C}. L When paging the handset, the paged handset beeps for 1 minute.
Transferring calls, conference calls
Available for: KX-TG6412/KX-TG6413 Outside calls can be transferred between 2 handsets.
During an outside call, press 4 to put the call on hold. L k flashes to indicate the outside call is on hold. Enter the desired handset number you want to transfer to. Wait for the paged party to answer. L If the paged party does not answer, press 4 to return to the outside call. To transfer the call: Press {ih}. L The outside call is routed to the handset. To establish a conference call: Press {3}. L To leave the conference, press {ih}. The other parties can continue the conversation.
Making an intercom call (middle soft key) i To page a specific handset, enter the

I cannot hear a dial tone.
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Problem I do not know how to erase y (Missed call) from the display. Cause/solution L There are unviewed missed calls remaining. View them and erase y in the following way.
8 (middle soft key) {V}/{^}: Caller List i M Press {V} to search from the most recent call, or press {^} to search from the oldest call.
Programmable settings Problem I have changed the display language to a language I cannot read. While programming, the handset starts to ring. While programming, the display returns to standby mode. I cannot register a handset to a base unit. Cause/solution L Change the display language (page 13).
L A call is being received. Answer the call and start again after hanging up. L A call matching an entry in the call barred list is being received.*1 Wait and try again later. L You entered the wrong PIN. If you forget your PIN, contact your nearest Panasonic service centre. L Place the handset and the base unit away from other electrical appliances.
*1 KX-TG6421 Battery recharge Problem The handset beeps and/or ) flashes. I fully charged the batteries, but ) still flashes. I fully charged the batteries, but the operating time seems to be shorter. The handset display is blank. Cause/solution L Battery charge is low. Fully charge the batteries (page 8). L Clean the charge contacts and charge again (page 9). L It is time to replace the batteries (page 8). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again. L The handset is not turned on. Turn the power on (page 12).
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Making/answering calls, intercom Problem w is flashing. Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 23). L You are using the handset or base unit in an area with high electrical interference. Reposition the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L The ringer volume is turned off. Adjust ringer volume (page 19). L The ringer volume is turned off. Adjust ringer volume (page 20). L The dialling mode may be set incorrectly. Change the setting (page 13). L The handset is too far from the base unit. Move closer and try again. L Another unit is in use. Wait and try again later. L Answering system is being used.*1 Wait and try again later. L The key lock feature is turned on. Turn it off (page 16).

Noise is heard, sound cuts in and out.
The handset does not ring. The base unit does not ring.*1 I cannot make a call.

*1 KX-TG6421

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Caller ID Problem Caller information is not displayed. Cause/solution L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. L Depending on your service provider/ telephone company, the unit may display the callers information at the 2nd ring or later. L Move closer to the base unit. L Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to Manual (off) (page 19). L Edit the phonebook entry name to fit in 1 line of text (page 17).
Caller information is slow to display.
Time on the unit has shifted.
The name stored in the phonebook is not fully displayed while an outside call is being received.
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Answering system (KX-TG6421) Problem The unit does not record new messages. Cause/solution L The answering system is turned off. Turn it on (page 27). L The message memory is full. Erase unnecessary messages (page 29). L The recording time is set to Greeting Only. Change the setting (page 32). L If your own greeting message is not recorded properly, callers are unable to leave a message. Record your own greeting message again (page 28). L If you subscribe to a voice mail service, messages are recorded by your service provider/telephone company, not your telephone. Change the units number of rings setting or contact your service provider/ telephone company (page 31). L Record your own greeting message again (page 28). L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. L You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 30). L Press each key firmly. L The answering system is turned off. Turn it on (page 31). L You are using a rotary/pulse telephone. Try again using a touch-tone phone. L A call is being received. Answer the call and try again later.

My own greeting message cannot be properly heard. I cannot operate the answering system.
I cannot operate the answering system remotely.
While recording a greeting message or listening to messages, the unit rings and the operation stops.
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Liquid damage Problem Liquid or other form of moisture has entered the handset/base unit. Cause/solution L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact your nearest Panasonic service centre.
Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process.

Wall mounting

Base unit Charger
Screws (Not supplied) Screws (Not supplied)

Longer than 20 mm

Space (6 mm)

Space (2 mm)

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Mute: 15

A Alarm: 21 Answering calls: 14 Answering system: 27 Call screening: 27 Erasing messages: 29, 31 Greeting only: 32 Listening to messages: 28, 29, 30 Number of rings: 31 Recording time: 32 Remote access code: 30 Remote operation: 30 Turning on/off: 27, 29, 31 Area code: 21 Auto talk: 14, 19 Battery: 8, 9 Caller ID service: 25 Caller list: 25 Caller list edit: 26 Call share: 15 Call waiting: 15 Call Waiting Caller ID: 15 Chain dial: 18 Character entry: 36 Conference calls: 34 Date and time: 13 Dialling mode: 13 Display Contrast: 19 Language: 12 Error messages: 38 Greeting message: 28 Handset Deregistration: 23 Locator: 34 Registration: 23 Incoming call barring: 22 Intercom: 34 Key lock: 16 Keytones: 19
Pause: 14 Phonebook: 17 PIN: 21 Power failure: 9 Power on/off: 12 Privacy mode: 20 Recall/flash: 15, 20 Redialling: 14 Repeater: 23 Ringer tone: 19 Speakerphone: 14 Temporary tone dialling: 15 Time adjustment: 19 Transferring calls: 34 Troubleshooting: 39 Voice mail: 33 Volume Receiver: 14 Ringer (Base unit): 20 Ringer (Handset): 15, 19 Speaker: 14

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Model No.

Quick Guide

Connections

Base unit
KX-TG6411E/KX-TG6412E KX-TG6413E KX-TG6421E/KX-TG6422E KX-TG6423E/KX-TG6424E

Correct

Click Use only the supplied telephone line cord. DSL/ADSL filter* (Not supplied) To telephone line Hooks Press plug firmly. Base unit

(220-240 V AC, 50 Hz)

Use only the supplied Panasonic AC adaptor.
*For DSL/ADSL service users Important: L If you use a telephone line cord which is not supplied, the unit may not work properly.

Charger

Press plug firmly.
Hooks (220-240 V AC, 50 Hz) Use only the supplied Panasonic AC adaptor.

PNQW1499ZA

DC1208DG0
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Battery installation/Battery charge
Charge for about 7 hours.
Confirm Charging is displayed. Rechargeable Ni-MH ONLY
Note: L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/Ni-Cd batteries. L When the language selection is displayed after installing the batteries for the first time, you can select your desired language. {V}/{^}: Select your desired language. i M i {ih}

Operating tips

Navigator key/? (Volume) key
By pressing this key ({^} or {V}) repeatedly, you can: scroll through (up or down) various lists or items adjust the receiver or speaker volume (up or down) while talking move the cursor (left or right) to edit number or name

Volume up {^}

{V} Volume down

Soft keys

The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
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Date and time (Handset)

8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Time Settings i M {V}/{^}: Set Date/Time i M Enter the current date, month, and year. i M Enter the current hour and minute. M i {ih}

Basic operations

Making/Answering calls (Handset) Making calls Answering calls To hang up To adjust the receiver/ speaker volume Making a call using the redial list Handset ringer volume Dial the phone number. i {C}/{s} {C}/{s} {ih} Press {^} or {V} repeatedly while talking. j (right soft key) i {V}/{^}: Select the desired phone number. i {C}
8 (middle soft key) {V}/{^}: Handset Setup i M {V}/{^}: Ringer Setup i M {V}/{^}: Ringer Volume i M {V}/{^}: Select the desired volume. i M i {ih}
Phonebook (Handset) Adding entries
1 n (left soft key) i {V}/{^}: New Entry i M 3 Enter the partys name (16 characters max.). i
M L You can change the character entry mode by pressing /. L To enter a name, see the character table in the operating instructions.
4 Enter the partys phone number (24 digits max.).

i M 2 times i {ih}

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Phonebook (Handset) Making calls
1 n (left soft key) 2 {V}/{^}: Select the desired entry.
L You can scroll through the phonebook entry by pressing and holding {V} or {^}.
Answering system (Base unit): KX-TG6421/KX-TG6422/KX-TG6423/KX-TG6424 Answering on/off Listening to messages Press {s} to turn on/off the answering system. {6}

Frequently asked questions
Question Why is w flashing? Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 6). L Make sure the batteries are installed correctly. L Fully charge the batteries. L Clean the charge contacts and charge again. L When you are using fully-charged Ni-MH batteries (supplied batteries); In continuous use: 18 hours max. Not in use (standby): 170 hours max. L It is normal for batteries not to reach full capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use). L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).
What should I do when the handset does not turn on? How long is the battery operating time?
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Question Can I keep the handset on the base unit or charger when I am not using it? When should I replace the batteries? What is a PIN? Cause/solution L Even after the handset is fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries. L If the batteries are fully charged until & is displayed, but ) is displayed after a few calls, replace the batteries with new ones. L The PIN is a 4-digit number that must be entered in order to change certain base unit settings. The default PIN is 0000. L You must subscribe to a Caller ID service. Contact your service provider/telephone company for details. L The message You must first subscribe to Caller ID. will be displayed until you receive caller information after subscribing to a Caller ID service. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again.
What should I do to display caller information?
What should I do when noise is heard, sound cuts in and out?
What should I do when the operating time seems to be shorter even after I fully charged the batteries? What do I need to do to erase y (Missed call) from the display?
L There are unviewed missed calls remaining. View them and erase y in the following way.
(middle soft key) 2 {V}/{^}: Caller List i M 3 Press {V} to search from the most recent call, or

press {^} to search from the oldest call.
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Registering a handset to the base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset. Handset
(middle soft key) 2 {V}/{^}: Handset Setup i M 3 {V}/{^}: Register H.set i M
Base unit Proceed with the operation for your model. N KX-TG6411/KX-TG6412/KX-TG6413 Press and hold {x} for about 5 seconds. (No registration tone)
N KX-TG6421/KX-TG6422/KX-TG6423/ KX-TG6424 Press and hold {x} for about 5 seconds, until the registration tone sounds. L The next step must be completed within 90 seconds.
Handset Wait until Base PIN is displayed. i Enter the base unit PIN (default: 0000). i M L When the handset has been registered successfully, w stops flashing.
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Optional service (Caller ID)
If you subscribe to a Caller ID service,

012345

caller information will be displayed when a call is received, or when viewing missed calls.
Sales and support information
Customer Care Centre L For customers within the U.K.: 3898 L For customers within the Republic of Ireland: L Visit our website for product information: www.panasonic.co.uk L E-mail: customer.care@panasonic.co.uk Direct Sales at Panasonic U.K. L Order accessory and consumable items for your product with ease and confidence by phoning our Customer Care Centre Monday - Thursday 9:00am 5:30pm, Friday 9:30am - 5:30pm (Excluding public holidays). L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. Ltd. L It couldnt be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.
Customer Care Helpline Tel. No.: U.K. 3898 / R.O.I. 01289 8333

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IMPORTANT

If you have any problems operating this product, please try the following:
1 Reconnect AC adaptor. 2 Use supplied telephone line cord. 3 Use rechargeable Ni-MH batteries.
(Alkaline batteries CANNOT be used.)
Refer to Troubleshooting in Operating Instructions and FAQs in this Quick Guide.
If you still have any problems, please call the Panasonic DECT Helpline
3898 (U.K.) (Rep of Ireland)
Lost Operating Instructions? Download at www.panasonic.co.uk.