6410 Series DECT 6.0 Digital Phones

KX-TG6413T

Expandable Digital Cordless Phone with 3 Handsets
DECT 6.0 Technology means less Interference Call Block1,2 Silent Mode Expandable up to 6 Handsets
Ringer ID1,3 Light-up Indicator with Ringer/Charge Alert Lighted Handset Keypad Call Waiting Caller ID1 Handset Locator Handset Intercom
Up to 3-way Conference Capability
KX-TG6413T Expandable Digital Cordless Phone with 3 Handsets

DECT 6.0 Technology

Engineered to work in 1.9GHz frequency, our DECT 6.0 phones wont conflict with common wireless devices such as 2.4GHz routers, wireless keyboards and mouses, microwave ovens and other household items. And because its digital, youll enjoy long range and clear sound while deterring eavesdropping.
KX-TG6413T Specifications
Color Frequency System Number of Channels Number of Handsets ( Capability ) Number of Phone Lines LCD Language Call Block1,2 Silent Mode Light-Up Indicator (Ringer / Charge Indicator) Ringer ID1,3 Menu Operation Caller ID1 Caller ID Memory1 Voice Mail1 & Voice Mail1 Alert (Light-Up Indicator ) Shared Phonebook Memory (Name & Number) Chain Dial LCD (Handset) LCD Backlit Color Lighted Handset Keypad Redial Memory (Handset) Hold Mute Flash Receiver Volume ( Talk Volume) Speakerphone Volume Intercom (Handset to Handset) Conference Call with Outside Line Barge In ( Call Share ) Any Key Answer Clock Alarm Battery Talk Time Standby Time Charge Time Headset Jack Belt Clip Handset Locator Wall Mountable Optional Handset Base Dimensions H W D (in) Handset Dimensions H W D (in) Charger Dimensions H W D (in) Base Weight (oz) Handset Weight with Battery (oz) Charger Weight (oz) Black Metallic 1.9 GHz DECT 6.Channels 3 ( Up to 6-H/S ) 1 English / Spanish Y ( 30-Station ) Y Y ( Amber ) Y Y Y 50-Station Y 50-Station (16 char / 32 digits ) Y 1.8-inch, Full Dot Monochrome White Y 5-history (Name2 & Number) Y (Soft Key) Y (Soft Key) Y 3-Step 6-Step Y Up to 3-Way (H/S-H/S-LINE) Y Y Y Y (Tone/ Melody) Rechargeable Ni-MH Batteries (AAA x 2) 5 hours 11 days 7 hours Y Y Y Y KX-TGA641/ KX-TGA740 Approx. 2.1 x 5.0 x 5.0 Approx. 6.2 x 1.9 x 1.3 Approx. 2.0 x 3.0 x 3.4 Approx. 4.9 Approx. 4.6 Approx. 2.1
Up to 6 Handsets with Just One Phone Jack
Expand your phone system by adding additional handsets to any room where a phone would come in handy. With our DECT 6.0 expandable phone systems, you dont need a phone jack for each additional handsetjust one for the base unit. So theres no messy wiring or complicated setup.
EXCLUSIVE FEATURES Call Block
Store the Caller ID info of any and all unwanted callers into your phones Call Block list so that you can eliminate future pesky calls from them. After their information is stored, theyll get a busy signal if they call you again.

Silent Mode

Now you can program each handset to ring or not at your discretion. For example, before you go to sleep, set the bedside handset to Silent Mode so that it wont ring for the duration of your slumber. In the meantime, the handset in another room is unaffected, and rings as usual.
1 Requires subscription to name-and-number Caller ID, Call Waiting and/or Voice Mail services offered by certain local telephone companies for a fee. 2 Requires name and number registration in phonebook function. 3 Name pronunciation may vary. Name pronunciation quality is based on names most commonly used in the United States. 4 Requires optional accessory handset sold separately.

Panasonic Corporation of North America Executive Offices: One Panasonic Way, Secaucus, NJ 07094 (201) 348-7000 www.panasonic.com/electronics
Panasonic Customer Service 9 am - 9 pm (EST) Monday through Friday; 10 am - 7 pm (EST) Saturday and Sunday 1-800-211-PANA www.panasonic.com/support For hearing or speech impaired TTY users, TTY 1-877-833-8855
Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infanteria, Km. 9.5, Carolina, PR 00985 (787) 750-4300
Design and specifications subject to change without notice.

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Operating Instructions

Expandable Digital Cordless Phone
Model No. Model No. Model No.

KX-TG6411

with 2 Handsets

KX-TG6412

with 3 Handsets

KX-TG6413

Model shown is KX-TG6411.
Expandable Digital Cordless Answering System with 3 Handsets

Model No.

Panasonics environmental declaration labels
This mark is an environmental label showing that the products are certified as Panasonics Green Products.

KX-TG6423 KX-TG6473

Standby power consumption reduced by 59%
Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference. For assistance, visit our website: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico. Consulte Gua Rpida Espaola, pgina 51.
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Table of Contents

Introduction
Model composition. 3 Accessory information. 4

Intercom/Locator

Intercom. 39 Handset locator. 39 Transferring calls, conference calls. 39

Important Information

For your safety. 6 Important safety instructions. 7 For best performance. 7 Specifications. 8 Other information. 8

Useful Information

Belt clip. Wall mounting. Error messages. Troubleshooting. FCC and other information. 49

Getting Started

Setting up. 9 Note when setting up. 10 Controls. 11 Display. 12 Initial settings. 13

Gua Rpida Espaola

Gua Rpida Espaola. 51

Appendix

Warranty (For United States and Puerto Rico). 59 Customer services. 61

Making/Answering Calls

Making calls. 14 Answering calls. 14 Useful features during a call. 15

Index. 62

Shared Phonebook

Shared phonebook. 17

Programming
Programmable settings. 19 Special programming. 24 Registering a unit. 26

Caller ID Service

Using Caller ID service. 28 Caller list. 29

Answering System

Answering system. 31 Turning the answering system on/off. 31 Greeting message. 32 Listening to messages using the base unit. 32 Listening to messages using the handset. 33 Remote operation. 33 Answering system settings. 35

Voice Mail Service

Voice mail service. 37
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Model composition

KX-TG6411 series KX-TG6421 series
L Model shown is KX-TG6412. Series KX-TG6411 series Model No. KX-TG6411 KX-TG6412 KX-TG6413 KX-TG6421 series KX-TG6423 KX-TG6473 Feature differences Model No. KX-TG6411 series KX-TG6421 series Answering system r Talking Caller ID r*2 Talking alert*1 r Base unit Part No. KX-TG6411 KX-TG6411 KX-TG6411 KX-TG6421 KX-TG6471
L Model shown is KX-TG6423. Handset Part No. KX-TGA641 KX-TGA641 KX-TGA641 KX-TGA642 KX-TGA642 Quantity 3

Headset jack r

*1 Talking battery alert (page 10)/Talking alarm clock (page 24) *2 KX-TG6473 does not support Talking Caller ID feature.
For assistance, please visit http://www.panasonic.com/help
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Accessory information

Supplied accessories
Quantity No. Accessory item/ Order number AC adaptor/PQLV219Z Telephone line cord/ PQJA10075Z Wall mounting adaptor*1 Rechargeable batteries/ HHR-4DPA (Part No. HHR-65AAABU or N4DHYYY00002) Handset cover*2, *5 Belt clip*3 Charger*4 KX-TG6411 KX-TG6412 KX-TG6413/ KX-TG6423/ KX-TG6
*1 PNKL1010Z1: Black metallic, PNKL1010Z2: Pearl silver *2 PNYNTGA641TR: Black metallic, PNYNTGA641SR: Pearl silver *3 PNKE1029Z1: Black metallic, PNKE1029Z2: Pearl silver *4 PNWETG6412T: Black metallic, PNWETG6412S: Pearl silver, PNWETG6412M: Metallic gray *5 The handset cover comes attached to the handset. 7
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Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 61). Accessory item Rechargeable batteries Order number HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.com/batterystore Battery requirement: Nickel metal hydride (Ni-MH) type battery 2 AAA (R03) batteries for every handset Headset T-adaptor Battery back-up power supply KX-TCA60, KX-TCA86, KX-TCA92, KX-TCA93, KX-TCA94 KX-J66 KX-TCA230

CAUTION

Installation and relocation L Never install telephone wiring during an electrical storm. L Never install telephone line jacks in wet locations unless the jack is specifically designed for wet locations. L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. L This product is unable to make calls when: the handset batteries need recharging or have failed. there is a power failure.
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Battery L We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns. L Charge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual. L Only use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode. Attention: kitchen sink, or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment. away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones. facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) L Coverage and voice quality depends on the local environmental conditions. L If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception. Environment L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration. L The product should not be exposed to direct sunlight. L Do not place heavy objects on top of the product.

A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800-8228837) for information on how to recycle this battery.
Important safety instructions
When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Do not use this product near water for example, near a bathtub, washbowl,
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L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 C (32 F) or greater than 40 C (104 F). Damp basements should also be avoided. L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. Operating conditions: 0 C 40 C (32 F 104 F), 20 % 80 % relative air humidity (dry) Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. Notice

Specifications

Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) Frequency range: 1.92 GHz to 1.93 GHz RF transmission power: 115 mW (max.) Power source: 120 V AC, 60 Hz Power consumption: Base unit: Standby: Approx. 1.1 W Maximum: Approx. 4.4 W Charger: Standby: Approx. 0.1 W Maximum: Approx. 2.6 W ENERGY STAR As an ENERGY STAR Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.
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Setting up

Connections
L Use only the supplied Panasonic AC adaptor PQLV219. Base unit

Battery installation

L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T).

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If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd callers information is displayed after you hear the call waiting tone on the handset.

Call share

This feature allows you to join an existing outside call. To join the conversation, press {C} when the other handset is on an outside call. Note: L The possible number of participating parties depends on the series. KX-TG6411 series (page 3): 3 parties (including 1 outside party) KX-TG6421 series (page 3): 4 parties (including 1 outside party)
Press {CALL WAIT} to answer the 2nd call. To switch between calls, press {CALL WAIT}.
Note: L Please contact your service provider/telephone company for details and availability of this service in your area.
Temporary tone dialing (for rotary/pulse service users)
You can temporarily switch the dialing mode to tone when you need to access touch-tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before entering access numbers which require tone dialing.

Handset clarity booster

This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. L When this feature is turned on, ( is displayed. L While this feature is turned on, the battery operating time is shortened (page 10).
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Shared phonebook

The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only 1 person can access the shared phonebook at a time. L Caller ID subscribers can use ringer ID features (page 29).
Character table for entering names Key {1} {2} {3} {4} {5} {6} {7} {8} {9} {0} {*} {#} {V} {^} Character & a d g j m p t w ; # To move the cursor to the right To move the cursor to the left b e h k n q u x ( c f i l o r v y 0 ) , . / 1 A B C 2 D E F 3 G H I J s T z K L 4 5
M N O 6 P Q R S 7 U V 8 W X Y Z 9
Adding entries 1 {C} 2 {ADD} 3 Enter the partys name (16

characters max.). i {OK}

Enter the phone number (32 digits max.). i {OK} L If you do not need to assign the ringer ID, go to step 7. {V}/{^}: Set Ringer ID i {SELECT} {V}/{^}: Select the desired setting (page 29). i {OK} {SAVE} L To add other entries, repeat from step 2. {OFF}
L To enter another character that is located on the same dial key, first press {V} to move the cursor to the next space. Correcting a mistake Press {^} or {V} to move the cursor to the character or number you want to erase, then press {CLEAR}. Enter the appropriate character or number. L Press and hold {CLEAR} to erase all characters or numbers.

Finding and calling a phonebook entry
Scrolling through all entries
Note: L If you select No Ringer ID (default), the handset uses the ringer tone you selected on page 21 when a call is received from that caller. L When you assign the ringer ID to an entry in the shared phonebook using one handset, it is applied for all handsets.
{C} {V}/{^}: Select the desired entry. {C}
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Searching by first character (alphabetically)
{V}/{^}: Yes i {SELECT} i {OFF}
{C} i {SEARCH} Press the dial key ({0} {9}, {*}, or {#}) which contains the character you are searching for (page 17). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key. L If there is no entry corresponding to the character you selected, the next entry is displayed. {V}/{^}: Scroll through the phonebook if necessary. {C}

Chain dial

This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have stored in the phonebook, without having to dial manually.
During an outside call, press {C}. {V}/{^}: Select the desired entry. Press {CALL} to dial the number.
Editing entries 1 Find the desired entry (page 17).

i {EDIT}

{V}/{^}: Select the information you want to edit. To change the name or phone number: {V}/{^}: Select the name or phone number. i {SELECT} i Edit the information (page 17). i {OK} To change the ringer ID: {V}/{^}: Select the current ringer ID. i {SELECT} i Select the desired setting. i {OK} L To turn the ringer ID off, select No Ringer ID. {SAVE} i {OFF}
Note: L When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press {PAUSE} to add pauses after the number and PIN as necessary (page 14). L If you have rotary/pulse service, you need to press {*} (TONE) before pressing {C} in step 1 to change the dialing mode temporarily to tone.
Erasing entries 1 Find the desired entry (page 17). 2 {ERASE}
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Remote code Ring count

{3}{0}{6} {2}{1}{1}
Voice prompt (Change language)

{1}{1}{2}

*1 If System setting column is checked, you do not need to program the same item using another handset. *2 If you subscribe to a Caller ID service and want to view the callers information after lifting up the handset to answer a call, turn off this feature. *3 The handset can display the Internet address where you can download the operating instructions or get further information for this product, using your computer. *4 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. *5 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. *6 If you select one of the melody ringer tones, the ringer tone continues to play for several seconds even if the caller has already hung up. You may either hear a dial tone or no one on the line when you answer the call. *7 When the ringer volume is turned off, ~ is displayed and the handset does not ring for outside calls. However even when the ringer volume is set to off, the handset rings at the low level for alarm (page 24), intercom calls, and paging (page 39). *8 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. The setting should stay at 700ms unless pressing {FLASH} fails to pick up the waiting call. *9 Generally, the line mode setting should not be adjusted. If S is not displayed when another phone connected to the same line is in use, you need to change the line mode to A. *10This feature allows the unit to automatically adjust the date and time setting when caller information is received. To use this feature, set the date and time first. *11KX-TG6473 does not support Talking Caller ID feature. For assistance, please visit http://www.panasonic.com/help
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Special programming

3 Alarm
You can set one of 2 different alarm options (once or daily) at a time for each handset. An alarm sounds at the set time for 1 minute. The following alarm sounds are available: KX-TG6411 series: page 3 You can choose an alarm sound from 3 tones and 4 melodies. KX-TG6421 series: page 3 Tone/Melody: You can choose an alarm sound from 3 tones and 4 melodies. Voice: You can choose one of the 7 pre-recorded announcements: Good morning Its time for dinner Its time for lunch Its time for the game Its time for your meeting Its time to pick up the children Happy birthday The unit makes the selected announcement at the set time (talking alarm clock). Important: L Set the date and time beforehand (page 13).

{MENU} i {#}{2}{3}{8} {V}/{^}: Select On or Off. i {SAVE} L If you select Off, press {OFF} to exit. Enter the desired hour and minute you wish to start this feature. {AM/PM}: Select AM or PM. i {OK} Enter the desired hour and minute you wish to end this feature. {AM/PM}: Select AM or PM. {SAVE} i {OFF} L When the silent mode is set, & is displayed.
Note: L To correct a digit, press {^} or {V} to move the cursor to the digit, then make the correction. Changing the start and end time
{MENU} i {#}{2}{3}{7} Continue from step 3, Turning silent mode on/off, page 25.
{MENU} i {#}{2}{1}{3} {V}/{^}: Select the entry to be blocked. L To edit the number, press {EDIT} repeatedly until the phone number is shown in the 10-digit format. {SAVE}
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{V}/{^}: Call block i {SELECT} {V}/{^}: Yes i {SELECT} i {OFF} {MENU} i {#}{2}{1}{7} i {ADD} Enter the phone number (32 digits max.). L To erase a digit, press {CLEAR}. {SAVE} i {OFF}

Registering a unit

Operating additional units
Additional handsets Up to 6 handsets can be registered to the base unit. Important: L See page 5 for information on the available model.
By entering phone numbers:
Block calls without phone number You can reject a call without phone number including Out of area, Private caller, or Long distance.
Registering a handset to a base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not re-registered to the base unit, register the handset.
{MENU} i {#}{2}{4}{0} {V}/{^}: Select the desired setting. i {SAVE} i {OFF}
Handset: {MENU} i {#}{1}{3}{0} Base unit: KX-TG6411 series: page 3 Press and hold {LOCATOR} for about 4 seconds. (No registration tone) KX-TG6421 series: page 3 Press and hold {LOCATOR} for about 4 seconds until the registration tone sounds. L If all registered handsets start ringing, press the same button to stop. Then repeat this step. L The next step must be completed within 90 seconds.
Viewing/editing/erasing call block numbers
{MENU} i {#}{2}{1}{7} {V}/{^}: Select the desired entry. L To exit, press {OFF}. Proceed with the desired operation. Editing a number: {EDIT} i Edit the phone number. i {SAVE} i {OFF} Erasing a number: {ERASE} i {V}/{^}: Yes i {SELECT} i {OFF}
Note: L When editing, press the desired dial key to add, {CLEAR} to erase. L When viewing, {w/o NUM} appears if the block calls without phone number feature is turned on. To turn the feature off: {w/o NUM} i {V} i {SAVE} i {OFF}

Note for base unit and handset: L When the answering system is turned on, the ANSWER ON indicator on the base unit lights up.

Call screening

While a caller is leaving a message, you can listen to the call through the base units speaker. To adjust the speaker volume, press {^} or {V} repeatedly. You can answer the call by pressing {C} on the handset. Turning off the call screening feature While screening a call, press and hold {V} until the sound goes off. Note: L If you adjust the speaker volume while listening to messages, the speaker volume for call screening is turned on again.
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Greeting message

When the unit answers a call, a greeting message is played to callers. You can use either: your own greeting message a pre-recorded greeting message
Playing back the greeting message 1 {MENU} i {#}{3}{0}{3} 2 {OFF}
Recording your greeting message using the handset 1 {MENU} i {#}{3}{0}{2} 2 {V}/{^}: Yes i {SELECT} 3 After a beep sounds, speak clearly

(2 minutes max.).

Listening to messages using the base unit
When new messages have been recorded, the message indicator on the base unit flashes. Press {6}. L If new messages have been recorded, the base unit plays back new messages. L If there are no new messages, the base unit plays back all messages.
Press {STOP} to stop recording. {OFF}
Using a pre-recorded greeting message
The unit provides 2 pre-recorded greeting messages: If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. If the message recording time (page 36) is set to Greeting only, callers messages are not recorded and the unit plays a different prerecorded greeting message asking callers to call again. Erasing your greeting message (Resetting to a pre-recorded greeting message) If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.
Operating the answering system during playback
Key {^} or {V} {7} {8} {} (STOP) Operation Adjust the speaker volume Repeat message*1 Skip message Pause message To resume playback, press {6}. To stop playback completely, press {} (STOP) again. Erase currently playing message

{ERASE}

{MENU} i {#}{3}{0}{4} {YES} i {OFF}
*1 If pressed within the first 5 seconds of a message, the previous message is played.
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Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone companys voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/ telephone company, not your telephone. Please contact your service provider/telephone company for details of this service. Important: L To use the voice mail service provided by your service provider/telephone company rather than the units answering system, turn off the answering system (page 31). For details, see page 35. (KX-TG6421 series: page 3) L You need to store the voice mail access number to activate the message alert feature (page 36) for voice mail service.
14) between the access number and the password as necessary. Contact your service provider/telephone company for the required pause time. Example:
1-222-333-4444 VM access number

Pauses Password

To erase the voice mail access number
{MENU} i {#}{3}{3}{1} Press and hold {CLEAR} until all digits are erased. i {SAVE} i {OFF}
Voice mail (VM) tone detection
Your service provider/telephone company sends special signals (sometimes called voice mail tones or stutter tones) to the unit to let you know you have new voice mail messages. If you hear a series of dial tones followed by a continuous dial tone after you press {C}, you have new voice mail messages. Minutes after you hang up a call or after the phone stops ringing, your unit checks the phone line to see if new voice mail messages have been recorded. Turn this feature off when: You do not subscribe to voice mail service. Your service provider/telephone company does not send voice mail tones. Your phone is connected to a PBX. If you are not sure which setting is required, contact your service provider/telephone company.
Storing the voice mail (VM) access number
In order to listen to your voice mail messages, you must dial your service provider/telephone companys voice mail access number. Once you have stored your voice mail access number, you can dial it automatically (page 38).
{MENU} i {#}{3}{3}{1} Enter your access number (32 digits max.). i {SAVE} i {OFF}
Note: L When storing your voice mail access number and your mailbox password, press {PAUSE} to add pauses (page
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Turning VM tone detection on/off The default setting is On. line. If you want to use another phone to listen to voice mail messages, you have to dial your access number manually.
{MENU} i {#}{3}{3}{2} {V}/{^}: Select the desired setting. i {SAVE} i {OFF}

Listening to voice mail messages
The unit lets you know that you have new voice mail messages in the following ways: New Voice Mail is displayed on the handset if message indication service is available. The message indicator on the handset flashes slowly if message alert feature is turned on (Message alert; page 36).
Press {C}, then press {VM} within 15 seconds. OR {MENU} i {#}{3}{3}{0} L The speakerphone turns on. Follow the pre-recorded instructions. When finished, press {OFF}.
Note: L If {VM} is not displayed, the voice mail access number has not been stored. Store the number (page 37). L If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding {OFF} until the handset beeps. L If your voice mail service uses voice mail tones and a message is over 3 minutes long, the handset may not indicate new messages. L If your voice mail service uses voice mail tones, the tones are heard from any phone connected to the same
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Intercom

Intercom calls can be made between handsets. Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. To answer the call with the handset, press {OFF}, then press {C}. L When paging unit(s), the paged unit(s) beeps for 1 minute.
Transferring calls, conference calls
Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. Example: When handset 1 transfers a call to handset 2 and/or establishes a conference call.
Handset 1: During an outside call, press {HOLD} to put the call on hold. Handset 1: {V}/{^}: Select the desired unit. i {CALL} L If the paged party does not answer, press {C} to return to the outside call. Handset 2 (Receiver): Press {C} to answer the page. L Handset 2 can talk with handset 1. Proceed with the desired operation. To transfer the call: 1 Handset 1: Press {OFF}. 2 Handset 2 (Receiver): Press {C}. L Handset 2 can talk with the outside caller. To establish a conference call: Handset 1: Press {CONF}. L To leave the conference, press {OFF}. The other parties can continue the conversation. L To put the outside call on hold, press {HOLD}. To resume the conference, press {CONF}.

I cannot hear a dial tone.
The indicator on the handset flashes slowly.
*1 KX-TG6421 series: page 3 Programmable settings Problem I have changed the display language to a language I cannot read. Cause/solution L Change the display language (page 13).
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Problem While programming, the handset starts to ring. I cannot register a handset to a base unit. Cause/solution L A call is being received. Answer the call and start again after hanging up. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 27). L Place the handset and the base unit away from other electrical appliances.
Battery recharge Problem The handset beeps and/or ) flashes. I fully charged the batteries, but ) still flashes or 0 is displayed. I fully charged the batteries, but the operating time seems to be shorter. Cause/solution L Battery charge is low. Fully charge the batteries (page 9). L Clean the charge contacts and charge again (page 10). L It is time to replace the batteries (page 9). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again.
Making/answering calls, intercom Problem _ is displayed. Cause/solution L The handset is too far from the base unit. Move closer. L The base units AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L The handset is not registered to the base unit. Register it (page 26).
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Problem Noise is heard, sound cuts in and out. Cause/solution L You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. L Move closer to the base unit. L If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details. L The ringer volume is turned off. Adjust the ringer volume (page 21). L Silent mode is turned on. Turn it off (page 25). L The ringer volume is turned off. Adjust the ringer volume (page 15). L The dialing mode may be set incorrectly. Change the setting (page 13). L The handset is too far from the base unit. Move closer and try again. L Make sure that you have long distance service.

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Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, setup adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God. THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY COVERAGE. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantors Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
When you ship the product
L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom. L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.

M Making calls: 14 Missed calls: 28 Mute: 15 P Pause: 14 Phonebook: 17 Power failure: 10 Redialing: 14 Ringer tone: 21 Rotary/pulse service: 16 Silent mode: 24 SP-PHONE (Speakerphone): 14 Talking alarm clock: 24 Talking battery alert: 10 Talking caller ID: 28 Temporary tone dialing: 16 Time adjustment: 22 Transferring calls: 39 Troubleshooting: 43 TTY: 61 VM (Voice mail): 37 Voice guidance language: 13 Voice mail: 35, 37 Volume Receiver: 14 Ringer (Base unit): 15 Ringer (Handset): 15, 21 Speaker: 14

W Wall mounting: 40

E F G H
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IMPORTANT!

If your product is not working properly.
1. Read these Operating Instructions 2. Visit our website: http://www.panasonic.com/help
L FAQs and troubleshooting hints are available.
3. Contact us via the web at: http://www.panasonic.com/contactinfo 4. Call us at: 1-800-211-PANA (1-800-211-7262)
L Monday - Friday 9:00am - 9:00pm (EST), Saturday/Sunday 10:00am - 7:00pm (EST)
To order replacement batteries, call 1-800-332-5368 or visit http://www.panasonic.com/batterystore
For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. (found on the bottom of the base unit) Name and address of dealer Date of purchase
Attach your purchase receipt here.
One Panasonic Way, Secaucus, New Jersey 07094
Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. Panasonic Communications Co., Ltd. 2008

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