4 Easy Steps The fastest way to setup your CS55 Headset System

Base Power Adapter

HL10 Automatic Handset Lifter*
CS55 Headset with Earloop CS55 Headset Base
*Not included in all configurations
CS55 Series S E T U P G U I D E

CS55 PACKAGE CONTENTS

CS55 Headset with Ear Loop CS55 Headset Base
Setup Guide Headset Headset Base with Preinstalled Phone Cable

Headband

Ear Loops
Please refer to the separate Safety Instructions for important product safety information prior to installation or use of the product.
CS55 With Automatic Handset Lifter* Adds:
HL10 Automatic Handset Lifter

HL10 User Guide

*Automatic Handset Lifter is bundled with certain CS55 configurations and also available separately. HL10 Additional Parts Kit (if needed)

Extender Arm

Ringer Microphone
Adapter for Nortel i2004 Phones
Plantronics CS55 Setup Guide
ATTACH HEADBAND OR EARLOOP TO HEADSET & ADJUST FIT
Snap the speaker of the headset into the retaining ring of the headband or one of the three ear loops provided. See below. Speaker

Ear Loop

Headset
If you will be wearing the headband, adjust the band for the most comfortable fit. See 1 below.
For either wearing option, rotate the headset in the retaining ring until the microphone is pointed toward your mouth. See 2 above.
Questions? For fast, efficient Technical Support call: 800-544-4660 Ext. 5538
CONNECT BASE TO DESK PHONE

Use Configuration A if:

You will use the Automatic Handset Lifter or Your phone has NO built-in headset functionality (no Headset button).

Configuration A

1. Unplug the handset coil
cord from the desk phone handset port [A], then plug it into the GREEN labeled handset port [B] on the Headset Base.

Handset Coil Cord

Handset
Headset Base (bottom view)
2. Plug the short BLACK Phone Cable that
is pre-installed on the Headset Base into the now-open handset port [ A] on the desk phone.
Use Configuration B if: You will NOT use the Automatic Handset Lifter and Your phone has built-in headset functionality (a Headset button).

Configuration B

Confirm there is a HEADSET button on your phone
1. Plug the short BLACK Phone Cable that is pre-installed on the Headset Base into the Headset port [C] on the desk phone.
HANDSET port or HEADSET port?
You should only use the headset port if you will NOT be using the Automatic Handset Lifter AND you have a pre-programmed Headset button on your phone. In this configuration you MUST press both the Headset button on your phone and the Call Control Button on the headset to answer/end calls.
CONNECT POWER AND CHARGE HEADSET
A. Connect Headset Base to power outlet 1. Plug the Base Power Adapter into a wall outlet, then plug the power cord into the YELLOW
labeled connector on the bottom of the Headset Base. The RED Power light on the left front of the Headset Base will turn on. (See illustration at bottom of page.)
Insert into YELLOW labeled power connection on Headset Base as shown to charge.
B. Charge the Headset for at least 20 Minutes before using 1. Gently push the headset into the charging cradle as shown below. The AMBER Charge Status
light on the base will flash to indicate the headset battery is charging. A solid light indicates full charge. A full charge will take approximately 3 hours.

Power (RED)

Charge Status (AMBER)
INSTALL AUTOMATIC HANDSET LIFTER
Why use a handset lifter? The lifter greatly simplifies using a headset with your desk phone. It lets you answer and end calls without being near your phone.
The HL10 Automatic Handset lifter is included with certain CS55 configurations and is also available separately.
A. Connect Handset Lifter power cord to Headset Base 1. Verify that the base-to-desk phone cable is connected to the handset port of the desk
phone, and not the headset port (Refer to Step 2, Configuration A).
FIRMLY PRESS the Handset Lifter power cord into the RED labeled port to ensure a complete connection.

Automatic Handset Lifter

FIRMLY press Lifter power cord into RED labeled port on Headset Base.
B. Determine Lifter position and height setting 1. Set the Lifter Height Switch to the lowest setting.

Handset Lifter Arm

Lifter viewed from back
Start with Lifter Height Switch in lowest position
2. While wearing your headset, slide the Handset Lifter Arm under the handset
until the lifter base touches the side of the phone.
3. Slide the Lifter up to where it nearly touches the handset earpiece.
Slide Lifter under handset, then up toward the ear piece
Use the Extender Arm to Stabilize Handset (if needed)
If your handset falls off the phone base or does not return to its cradle when lowered, you will need to attach the Extender Arm to the Lifter as described in the HL10 Additional Parts Kit.
4. Press the Call Control Button on the headset. This will activate the Handset Lifter
and lift the handset from the phone. If you hear a dial tone, the lifter height is set correctly and needs no adjustment. Please continue with the next section Mount the Lifter in permanent position on the following page. Press Call Control Button
5. If you do not hear a dial tone, the Lifter may not be raising the handset high enough OR the
Configuration Dial may need adjusting. Continue to step 6.
6. Check the Lifter height adjustment by moving the Lifter Height Switch to a
higher position. Repeat steps 2 through 4 as necessary. If you hear a dial tone, the lifter height is now set correctly. Please continue with the next section Mount the Lifter in Permanent Position.
7. If you still cannot hear a dial tone, you will need to change the setting
on the Configuration Dial. Using a coin or paperclip, turn the Configuration Dial to a different setting until you hear a dial tone. To view an interactive quick start guide online, visit www.plantronics.com/CS55. Configuration Dial

Position Indicator

Multiple settings might work with your phone; however, only one is the optimal position.
If you still cannot hear a dial tone, please call Technical Support at 800-544-4660 Extension 5538.
C. Mount the Lifter in permanent position 1. Remove the protective strips from the three mounting tapes on the underside of the Lifter. 2. GENTLY place the Lifter on the desk phone in the optimum position as determined above.
Test the Lifter to verify positioning by pressing the Call Control Button on your headset to activate the Lifter and listen for a dial tone.
3. Press FIRMLY to adhere the Lifter to the desk phone.
USING YOUR CS55 HEADSET SYSTEM
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety
If your desk phone has a volume control, set it to mid-range.

Powering up the Headset

If the headset battery is charged and the base is connected to power, the headset is automatically on. The CS55 does not have an ON/OFF button Talk Indicator Light on Headset Base (GREEN)
Listening Volume and Mute Button
Call Control Button Talk Indicator Light
To Place, Answer, or End Calls

Desk phone Configuration

To place a call
ALL phones with Handset Lifter
1. Press Call Control Button 2. Dial number
Phones WITHOUT Headset button and NO handset lifter
1. Press Call Control Button 2. Remove handset from cradle 3. Dial number
Phones WITH Headset button and NO handset lifter
1. Press Call Control Button 2. Press Headset button on phone 3. Dial number 1. Press Call Control Button 2. Press Headset button on phone 1. Press Call Control Button 2. Press Headset button on phone

To answer a call

1. Press Call Control Button
1. Press Call Control Button 2. Remove handset from cradle

To end a call

1. Press Call Control Button 2. Return handset to cradle

To Mute a Call

Push in the mute control to activate mute, push in again to de-active. (You will hear a slight beep in the speaker when mute is activated.) Mute control

Set Listening Volume

While on a call, adjust the listening volume by using the Listening Volume Switch on the back of the Base. Listening Volume Switch Position 1 = Loudest Position 4 = Softest
To Fine Tune Listening Volume Rock the headset volume control back and forth to adjust listening volume in minor incremental adjustments. Volume NOTE: You must be in talk mode (i.e. on a call) to adjust controls

Set Speaking Volume

While on a call, set the Speaking Volume Switch to the best setting for the listener (a paper clip or pen tip can help). Too high a setting can produce an uncomfortable echo for you and distorted sound for your listeners. You will be able to make minor adjustments to speaking volume while on a call using the Speaking Volume Control on the back of the base. Speaking Volume Switch Position A = Softest Position D = Loudest

Congratulations!

You have successfully set up your CS55 Series Headset System. To begin using your Headset System or help with service, support, or warranty information, please continue with the next several pages.
To Fine Tune Speaking Volume While on a call, you can adjust your speaking volume by using the Speaking Volume Minor Adjustment Control on the back of the base. Listening volume can be adjusted on the headset. Speaking Volume Minor Adjustment Control
To set the IntelliStandTM Feature
The CS55 IntelliStand feature allows you to choose how to activate your headset when answering or making a call. Consider how youll use your headset to determine the best setting for you. IntelliStand Switch
In the UP position, answer, make or end a call by pressing the Call Control Button on your headset. Choose the UP position if you plan to wear your headset most of the time. In the DOWN position, calls are initiated, or answered by taking the headset out of the stand. A short delay gives you time to put the headset on. Choose the down position if you think youll wear your headset ONLY while on calls. In the DOWN position you can still answer, end or make a call by pressing the Call Control Button. In either the up or down position, placing the headset in charging cradle will end the call.
If the sound quality is poor or background noise is evident after these adjustments readjust the configuration dial for better quality.

CS55 LIGHTS AND TONES

Indicator Lights
Talking/Muted (GREEN) Power (RED) Charging (AMBER)

Base Status

Power on Headset charging Headset fully charged Headset in talk mode Headset in mute mode

Base Light

Solid red Flashing amber Solid amber Solid green Flashing green

Headset Status

Headset in talk mode

Headset Light

Flashing amber
Out of Range Warning: If you are on a call and walk out of range of the base, your headset will issue audible tones at its operating limit. If you are on a call, you will hear two tones when reaching edge of range, and again when back in range. If you stray out of range, active calls will be suspended. Calls will be re-established on walking back into range. If you remain out of range for more than 10 minutes the system will drop the call. Low Battery Warning: When battery is low, a single tone repeats every ten seconds. You should recharge the headset immediately. Mute Warning: When Mute is first activated, three rapid high tones will sound. These tones will repeat every 15 seconds while Mute is active. When Mute is deactivated you will hear three rapid low tones.

Subscription

The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed as follows: Return the headset to the charging cradle. 1. Press and hold both speaking volume fine tune buttons on the base unit for a minimum of 5 seconds. The power indicator will then flash red. 2. Press and hold the headset mute button for a minimum of 5 seconds. The talk indicator light on the headset will then illuminate green. Successful re-subscription is indicated when the base power indicator is fully illuminated and the headset talk indicator light is off.
If re-subscription fails within 2 minutes, the headset will return to the un-subscribed state. Try the re-subscription process again or call Technical Support.

System Reset

To recover from some fault conditions you may need to perform a system reset. 1. Press both the call control button and the listening volume/mute button for 5 seconds. When the talk indicator light blinks, release both buttons. 2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation. 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect.
The system reset operation is complete.
TROUBLESHOOTING AND COMMON QUESTIONS
I cant hear a dial tone at the headset
Make sure your headset is charged. Press the Call Control Button on your headset. Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the Conguration Dial on the left side of the base. Align the 1 on the dial with the ridges to the right side of the dial. If there is no dial tone for setting 1 try the other dial settings. Adjust the Listen Volume Button on the headset. If the volume is still too low, select another setting on the Listening Volume Switch on the headset base. If the distortion persists, select another Listening Volume Switch setting on the headset base. Make sure there is 12 distance between your CS55 base and your computer, and 6 between your base and your telephone. System needs to be reset. Perform system reset as described on page 14.

People I talk to can hear a buzz in the background.
Move the base further away from your phone. Power adapter is plugged into a power strip. Plug the power adapter into the wall directly.

I hear static

Make sure there is at least 12 between your CS55 base and your computer, and 6 between your base and your telephone. If adjusting the distance doesnt help, your base settings may need adjusting. Your system may need to be reset. See the System Reset procedure on page 14 (also in the User Guide available online at www.plantronics.com/CS55).
Talk time performance is significantly degraded even after a full recharge.
Battery is wearing out. Call Plantronics at (800) 544-4660 Ext. 5538 for factory service information.
The Handset lifter is installed but does not lift the handset.
Be sure the handset lifter power cord is rmly pushed into the handset lifter jack on the base.
The sound is distorted or I hear an echo in the headset.
Reduce speaking volume by changing the Speaking Volume Major Adjustment Switch. Point microphone towards your chin. Listening volume may be too high on phone. If your phone has a handset volume control, lower this until the distortion disappears. If the distortion is still present, lower the volume using the Listen Volume Button on the headset.
My handset lifter operates every time I remove or replace my headset in the base.
IntelliStand is enabled. To disable this feature, move the IntelliStand switch to the UP position. See page 12.
The call is dropped. (Talk indicator in the headset and base will not be illuminated.).
Headset lost subscription. Try to reset the system. See below if this does not work. Try the re-subscription procedure on page 14 (also in the User Guide available online at www.plantronics.com/CS55).
Additional Information and Support
Additional Information Additional Information including an Interactive Quick Start Guide, Product Information and Accessories including the HL10 Automatic Handset Lifter and Online Indicator Light can be found at www.plantronics. com/CS55. Telephone Support Telephone Tech Support at 800-544-4660 Ext. 5538 (Sunday 3:00 PM to Friday 5:00 PM, PST). Online Technical Support www.plantronics.com/support Knowledge Base FAQs Live Chat with a Support Technician Email Support Product Compatibility Guide Product Manuals (including all available language versions) Service Product Registration

Plantronics Limited Warranty
This warranty covers defects in materials and workmanship of products manufactured, sold or certied by Plantronics which were purchased and used in the United States. This warranty lasts for one year from the date of purchase of the products. This warranty extends to you only if you are the end user with the original purchase receipt. We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or new products or parts. To obtain service in the U.S., contact Plantronics at (800) 544-4660 Ext. 5538. THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCT. This warranty gives you specic legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty.

Maintenance

Always unplug the Headset Base from the telephone and the Base Power Adapter from the power source before cleaning. Clean the equipment with a damp (not wet) cloth. Do not use solvents or other cleaning agents.

Battery replacement

The custom battery supplied in your headset should last 23 years. When talk time decreases signicantly, the battery may need replacing. Please call Plantronics at (800) 544-4660 Ext. 5538 to order a new battery.

Still having problems?

Given the hundreds of different types of phones, its possible a trick or two may be needed to make the CS55 System work with your desk phone. For further help:
For the product knowledge base and instant live chat with Technical Support: www.plantronics/support For the Plantronics Technical Support Center (open from Sunday 3:00 PM to Friday 5:00 PM PST, except major U.S. holidays): 800-544-4660 Ext. 5538
2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS55, IntelliStand, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents U.S. 5,210,791; 6,735,453; 6,903,693; D469,756; D492,667; D519,975; Australia 147229 and 303306; EM 293964 and 69109; France 651,857-651,865; Germany 40108524.4; GB Regd.Des.No. 2104923; Taiwan D109301; Patents Pending Printed in USA. 76529-02 (04.07)

CS55_HO_42606.qxd

4/26/06

1:31 PM

Page ii

WARRANTY

Limited Warranty This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Plantronics which were purchased and used in the United States. This warranty lasts for one year from the date of purchase of the products. This warranty extends to you only if you are the end user with the original purchase receipt. We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/ pre-owned or new products or parts. To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538. THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty.

USER GUIDE

CS55H HOME EDITION

WIRELESS HEADSET SYSTEM

S O U N D I N N O VAT I O N
Plantronics Inc. 345 Encinal Street Santa Cruz, CA 95060 USA Tel: (800) 544-4660 www.plantronics.com
2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents U.S. 5,210,791; 6,735,453; 6,903,693; D492,667; Australia 303306; EM 293964 and 69109; Taiwan D109301; and Patents Pending. Printed in USA. 73700-01 (04.06)

Page 2

TABLE OF CONTENTS
Package Contents Features Setup IntelliStand Charging Positioning Adjusting Fit Making/Answering/Ending Calls Checking Compatibility Volume Headset Controls Base Indicator Lights Troubleshooting Subscription System Reset/Headset Power Off Battery Replacement Maintenance Technical Assistance Regulatory Notices 20

PACKAGE CONTENTS

Headset and Wearing Options

Headset

Headband

Earloops

Splitter

AC Charger

REGISTER YOUR PRODUCT ONLINE
Visit www.plantronics.com/productregistration to register your CS55H Home Edition product online so we can provide you with the best possible service and technical support. Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use.

Adapter Base

Page 4

FEATURES

Base - Top View Base - Top View

Front: Front:

Indicator LightsLights Indicator Talking (Green) Talking (Green) PowerPower (Red) (Red) Charging (Amber) Charging (Amber)
Base - Bottom View Base - Bottom View
Phone Adapter Home Home Phone Adapter PowerPower Jack Jack AC Charging Jack Jack AC Charging
Home Home Phone Adapter Phone Adapter Cord Jack Jack Cord Charging Cradle Charging Cradle Telephone Telephone Configuration Dial Dial Configuration Speaking Volume Speaking Volume Major Major Adjust Adjust

Headset Headset

Listening Listening Volume/Mute Volume/Mute Call Control Button Call Control Button

Rear: Rear:

Speaking Volume Speaking Volume Minor Minor Adjust Adjust
Talk Indicator Light Light Talk Indicator
Speaker Speaker Battery Cover Cover Battery Microphone Microphone IntelliStand IntelliStand On/Off Switch On/Off Switch (to automate call call (to automate control button) control button)

Home Phone Adapter Home Phone Adapter
Wall Telephone Cord (RJ 11) 11) Wall Telephone Cord (RJ
Listening Volume Listening Volume Major Major Adjust Adjust
Base Cord Cord Base PowerPower Cord Cord

Page 6

SETUP FOR CORDLESS AND CORDED PHONES
Plug the AC charger into an outlet and into the base's AC charging jack. See step for detailed location.
Plug Home Phone Adapter telephone cord (RJ11) into wall telephone jack. Use splitter provided if needed.
Plug AC charger into the base's AC charging jack. Push in firmly.
Plug adapter power cord into the base jack. Push in firmly.
Plug adapter base cord into the base jack. Push in until it clicks.

Complete System

Plug Home Phone Adapter power cord into the base power jack. See step for detailed location.
Plug Home Phone adapter base cord into the base cord jack. for detailed location. See step
System with cordless home phone.
System with corded home phone.

Page 8

SETUP - INTELLISTAND
Set the IntelliStand switch to IntelliStand ) if you want to be in control and off ( pick up an incoming call or trigger a dial tone in the headset by pressing the headset control button. Set the IntelliStand switch to IntelliStand ) if you want the dial tone or on ( incoming call transferred to the headset automatically when you take it off the charging cradle.

POSITIONING

IntelliStand off IntelliStand on
The minimum recommended separation distance is shown above. IMPORTANT: Incorrect positioning can cause noise and interference problems.

CHARGING

ADJUSTING FIT

Wearing Options

Retaining Ring
20 minutes = minimum charge to continue setup

3 hours = full charge

1. Slide headset into charging cradle. 2. Gently press down on the headset to ensure that headset is in correct position. Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged.
Snap speaker into retaining ring of desired wearing option (headband or earloop).
1. Adjust headband to fit. 2. Rotate headset in retaining ring until microphone is pointing toward your chin.

Page 10

MAKING/ANSWERING/ENDING CALLS

CHECKING COMPATIBILITY

NOTE: The compatibility setting of 1 is set at the factory to work with most phones. However, if you do not hear a dial tone, if either you or the recipient is having trouble hearing, or if you experience buzzing/hissing, please follow the directions below.
NOTE: To use this option, make sure IntelliStand is off. See page 8. To make a callOption 2: 1. Take your handset off-hook. 2. Press the call control button on the headset. The talk indicator lights on both the base and the headset should go on, indicating a successful link. Dial tone should sound through headset. 3. Dial using handset keypad. You should hear a dial tone in the headset. 4. Hang up the handset. You can now walk away with the headset on. To answer a call: Press the call control button on the headset to answer a call. To end a call: Press the call control button on the headset. NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 11). If you cannot hear a dial tone through your headset, use a coin or small screwdriver to turn the telephone configuration dial until you can. Make sure that a number is aligned with the position indicator. Place a call to someone you know. While speaking, turn the configuration dial through the four positions. Select the position that provides the best sound quality for both you and the recipient.

To make a callOption 1: 1. Take your handset off-hook. 2. Dial numbers using handset keypad. You should hear a dial tone in the handset. 3. Press the call control button on the headset. The talk indicator lights on both the base and the headset should go on, indicating a successful link. 4. Hang up the handset. You can now walk away with the headset on.

Page 12

LISTENING VOLUME
Note: Be sure to set your telephones volume at the mid range before adjusting the CS55H volume.

SPEAKING VOLUME

Minor Adjust

Major Adjust

Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments. NOTE: You must be in talk mode (i.e. on a call) to adjust. Rock the headset volume control back and forth to adjust listening volume in minor incremental adjustments. NOTE: You must be in talk mode (i.e. on a call) to adjust. Use listening volume major adjust control on the back of the base for large incremental adjustments. NOTE: 1 is the loudest setting. 4 is the lowest setting,
Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments. NOTE: A is the lowest setting C is the most common setting. D is the loudest setting.

Headset Mute

To mute headset, press the listening volume/mute button straight in. Press again to unmute. You will hear 3 rapid beeps every 15 seconds to indicate mute is on.

Page 14

HEADSET CONTROLS

BASE INDICATOR LIGHTS

Talking/Muted (Green)
Charging (Amber) Power (Red)

Action

Charging
Flashes amber Solid amber Solid red Solid green Flashes green

Feature

Listening volume minor adjust

Rock back and forth

Ascending/descending tones, 2 tones at limit 3 mid tones = Mute 3 low tones = Unmute NOTE: Tones repeat every 15 seconds when muted. Mid tone
Fully Charged Power Talking Muted
Short key press straight in
Making/answering/ ending calls Low battery warning Out of range warningwhen on active call Incoming call notification

Short key press

Return headset to charging cradle Move closer to base

1 tone every 10 seconds

2 tones
Press call control button to answer call

3 repetitive tones

Page 16

TROUBLESHOOTING

Problem Problem
hear very loud dial tones in II hear very loud dial tones in my headset when place a call. my headset when II place a call. plugged everything in but II plugged everything in but the lights wont come on. the lights wont come on. My headset does not work My headset does not work with the base unit. with the base unit.

Headset is uncomfortable Headset is uncomfortable when worn in over-the-ear when worn in over-the-ear mode. mode.

Solution Solution

Use option one to make a call as described on page 10. Use option one to make a call as described on page 10. Adjust listening volume as described on page 12. Adjust listening volume as described on page 12. Check that AC charger jack is connected to the base unit. Check that AC charger jack is connected to the base unit. Check that AC charger is securely connected to a working wall outlet. Check that AC charger is securely connected to a working wall outlet. Check that AC charger is the model supplied by Plantronics. Check that AC charger is the model supplied by Plantronics. Check that the lights on the base unit are on. If not, refer to above Check that the lights on the base unit are on. If not, refer to above section I plugged everything in but the lights wont come on. section I plugged everything in but the lights wont come on. Check that the home phone adapter is plugged rmly into the wall Check that the home phone adapter is plugged rmly into the wall telephone jack (with or without using the splitter). telephone jack (with or without using the splitter). Check that the home phone adapter base cord is plugged rmly Check that the home phone adapter base cord is plugged rmly into the base cord jack. into the base cord jack. Headset may be out of range of the base. Move closer to base unit Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with home environment. until headset is within range. Range varies with home environment. Headset battery is dead. Recharge battery by placing headset in Headset battery is dead. Recharge battery by placing headset in the headset charging cradle. See page 8. the headset charging cradle. See page 8. Listening volume too low. Press the volume up button on headset. Listening volume too low. Press the volume up button on headset. If volume is still too low, select another listening volume major If volume is still too low, select another listening volume major adjust switch setting. See page 12. adjust switch setting. See page 12. Incorrect conguration dial setting for your phone. Try other con Incorrect conguration dial setting for your phone. Try other conguration dial settings on the base unit. Ensure selected number is guration dial settings on the base unit. Ensure selected number is in line with the position indicator. See page 11. in line with the position indicator. See page 11. You may have to resubscribe your headset with base. See page 18. You may have to resubscribe your headset with base. See page 18. Headset is muted. Press the mute button on headset to unmute Headset is muted. Press the mute button on headset to unmute microphone. See page 13. microphone. See page 13. Improper positioning of noise-canceling microphone. Point Improper positioning of noise-canceling microphone. Point microphone towards your chin. microphone towards your chin. Speak volume is too low. Increase speaking volume by adjusting Speak volume is too low. Increase speaking volume by adjusting speaking volume minor adjust buttons on base unit as described on speaking volume minor adjust buttons on base unit as described on page 13. If volume is still too low, select another speaking volume page 13. If volume is still too low, select another speaking volume major adjust setting as described on page 13. major adjust setting as described on page 13. Incorrect conguration dial setting for your phone. Try other Incorrect conguration dial setting for your phone. Try other conguration dial settings on the base unit. Ensure selected number conguration dial settings on the base unit. Ensure selected number is in line with the position indicator. See page 11. is in line with the position indicator. See page 11. Phone will work in more than one conguration dial position. Use Phone will work in more than one conguration dial position. Use position that sounds best to you and the person you call. position that sounds best to you and the person you call.

Try changing earloop sizes. Experiment to nd the best t. Try changing earloop sizes. Experiment to nd the best t.
Sound in handset is distorted/ Reduce speaking volume by changing speaking volume major Sound in handset is distorted/ Reduce speaking volume by changing speaking volume major hear echo in handset. adjust switch setting. See page 13. II hear echo in handset. adjust switch setting. See page 13. Point microphone towards your chin. Point microphone towards your chin. Listening volume too high on phone. If your phone has a handset Listening volume too high on phone. If your phone has a handset volume control, lower this until distortion disappears. volume control, lower this until distortion disappears. If distortion is still present, lower listening volume adjust button If distortion is still present, lower listening volume adjust button on headset. If distortion persists, select another listening volume on headset. If distortion persists, select another listening volume major adjust switch setting. See page 12. major adjust switch setting. See page 12. Base is too close to computer or phone. See page 9 for proper Base is too close to computer or phone. See page 9 for proper positioning. positioning. System needs to be reset. Perform system reset as described on System needs to be reset. Perform system reset as described on page 18. page 18. can hear too much backII can hear too much background conversation, noise or ground conversation, noise or sidetone. sidetone. People talk to can hear a People II talk to can hear a buzz in the background. buzz in the background. Speaking volume is too high. Lower speaking volume by adjusting Speaking volume is too high. Lower speaking volume by adjusting speaking volume minor adjust buttons on base. If volume is still too speaking volume minor adjust buttons on base. If volume is still too high, select another speaking volume major adjust setting. See page 13. high, select another speaking volume major adjust setting. See page 13. Move CS55H base further away from your phone. Move CS55H base further away from your phone. AC charger is plugged into a power strip. Plug AC charger into the AC charger is plugged into a power strip. Plug AC charger into the wall directly. wall directly. Picking up another radio frequency. Call Plantronics Technical Picking up another radio frequency. Call Plantronics Technical Assistance Center for an RF lter. Assistance Center for an RF lter. If a DSL line is using the same phone line, install a DSL lter If a DSL line is using the same phone line, install a DSL lter (generally provided with DSL equipment). (generally provided with DSL equipment). Battery is going bad. Replace the battery with a new battery pack. Battery is going bad. Replace the battery with a new battery pack. See page 19. See page 19.
Callers cannot hear me. Callers cannot hear me.

Battery talk time Battery talk time performance is performance is signicantly degraded signicantly degraded even after a full recharge. even after a full recharge.
Call is dropped. (Talk indicator Headset lost subscription. Try to reset the system. See page 18. If Call is dropped. (Talk indicator Headset lost subscription. Try to reset the system. See page 18. If this does not work, try resubscription procedure on page 18. on the headset and base will this does not work, try resubscription procedure on page 18. on the headset and base will not be illuminated.) not be illuminated.) hear static that does not II hear static that does not allow me to communicate. allow me to communicate. Link to headset is lost. Try to reestablish a link by pressing call Link to headset is lost. Try to reestablish a link by pressing call control button. control button. Unplug AC charger from base for 5 seconds, then plug back in. Unplug AC charger from base for 5 seconds, then plug back in. Reset the whole system as described on page 18. Reset the whole system as described on page 18. One beep every 10 seconds is caused by a low battery warning. One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning it to the base charge cradle for one Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or quits blinking. to three hours until charge light stays lit or quits blinking. Two beeps is an out of range warning. Move closer to base. Two beeps is an out of range warning. Move closer to base. Three rapid beeps every 15 seconds indicates your mute is on. Three rapid beeps every 15 seconds indicates your mute is on. Press mute button once to turn mute off. Press mute button once to turn mute off. Three repetitive beeps indicate a call is coming into headset. Three repetitive beeps indicate a call is coming into headset. Press call control button on the headset to answer the call. Press call control button on the headset to answer the call. The CS55 Home Edition does not require a handset lifter. Handset The CS55 Home Edition does not require a handset lifter. Handset lifter is for use with Plantronics model CS55 in an ofce environment. lifter is for use with Plantronics model CS55 in an ofce environment.

can hear a dial tone in more II can hear a dial tone in more than one conguration than one conguration position. position.
cannot hear a dial tone in any Check that the home phone adapter is plugged rmly into the wall II cannot hear a dial tone in any Check that the home phone adapter is plugged rmly into the wall conguration position. telephone jack (with or without using the splitter). telephone jack (with or without using the splitter). conguration position. Check that the home phone adapter base cord is plugged rmly Check that the home phone adapter base cord is plugged rmly into the base cord jack. into the base cord jack. cannot hear caller/dial tone. Check that all cords and jacks are connected correctly. II cannot hear caller/dial tone. Check that all cords and jacks are connected correctly. Check that home phone adapter is plugged rmly into wall Check that home phone adapter is plugged rmly into wall telephone jack (with or without using splitter). telephone jack (with or without using splitter). Check that home phone adapter base cord is plugged rmly into Check that home phone adapter base cord is plugged rmly into base cord jack. base cord jack. Check that base has power (red indicator light) and headset battery Check that base has power (red indicator light) and headset battery is fully charged. is fully charged. Try other phone conguration dial settings on the base unit. Ensure Try other phone conguration dial settings on the base unit. Ensure selected number is in line with the position indicator. See page 11. selected number is in line with the position indicator. See page 11. Ensure you are in headset mode. Press call control button to select Ensure you are in headset mode. Press call control button to select correct mode. The talk indicator light on the base is green. correct mode. The talk indicator light on the base is green.
hear beeps in the headset. II hear beeps in the headset.
Handset lifter is installed but Handset lifter is installed but does not lift handset. does not lift handset.

Page 18

SUBSCRIPTION
The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed as follows:

BATTERY REPLACEMENT

The custom battery inside the headset should last 2-3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext.5538 to order one. Once you receive it, follow directions below to replace.

Successful re-subscription is indicated when the base power indicator is fully illuminated and the headset talk indicator light is off. 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect. If re-subscription fails within 2 minutes, the headset will return to the un-subscribed state. Try the re-subscription process again or call Technical Support.
Return the headset to the charging cradle. 1. Press and hold both speaking volume fine tune buttons on the base unit for a minimum of 5 seconds. The power indicator will then flash red. 2. Press and hold the headset mute button for a minimum of 5 seconds. The talk indicator light on the headset will then illuminate green.
Pinch both sides of the battery cover and lift to remove.
Slide the battery out and gently separate at the connection. DO NOT pull the battery out by the wires.
SYSTEM RESET/HEADSET POWER OFF
To recover from some fault conditions (refer to Troubleshooting on page 16), you may need to perform a system reset.
1. Press both the call control button and the listening volume/mute button for 5 seconds. When the talk indicator light blinks, release both buttons. The headset is now powered off. 2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation.
Reconnect and install the new battery. 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect. The system reset operation is complete. Pinch both sides of the battery cover and replace.

Page 20

MAINTENANCE
1. Unplug the unit from the telephone and the AC charger from the power source before cleaning. 2. Clean the equipment with a damp (not wet) cloth. 3. Do not use solvents or other cleaning agents.

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support, including frequently asked questions, compatibility and accessibility information. The Plantronics Technical Assistance Center (TAC) is also ready to assist you at 800-544-4660 ext. 5538.

REGULATORY NOTICES

FCC Requirements
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on, the user is encouraged to try to correct interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on another circuit. 4. Consult the dealer or an experienced radio/TV technician for help. FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible jack that is also compliant. See installation instructions for details. The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the REN is separately shown on the label. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this unit, for repair or warranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lighting transients, are very destructive to customer terminal equipment connected to AC power sources. NOTE: Changes or modifications not expressly approved by Plantronics, Inc. could void the user's authority to operate the equipment.

Exposure to RF Radiation

The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community. Independent studies have shown that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for more information.