ABC ABC DEF DEF

GHI JKL MNO

GHI GHI

JKL JKL

MNO MNO

Menu Menu Del Sel Menu Sel Del Del Del Del Messages Del Messages Messages Do Not Disturb Do Menu Menu Not Disturb Menu Del Do Menu Not Disturb Menu Menu
ABC PQRS ABC ABC ABC ABC ABC PQRS PQRS JKL JKL JKL JKL JKL JKL
DEF DEF DEF DEF DEF TUVDEF TUV

WXYZ WXYZ

GHI GHI GHI GHI GHI GHI
MNO MNO MNO MNO MNO MNO OPER OPERDEF
PQRS PQRS PQRS PQRS PQRS PQRS GHI
TUV TUV TUV TUV TUV TUV JKL
WXYZ WXYZ WXYZ WXYZ WXYZ WXYZ MNO
OPER OPER OPER OPER OPER OPER TUV
PQRS WXYZ Cancels ringing TUV directs incoming calls to your Voice Mail (if and Sel Sel OPER supported). #
Place/receive text and voice messages.
Access local and server features.

2 Hold Do NotABC Disturb

Select and Delete controls for options and text within local menus.

GHIMenu JKL

Directories Services Call Lists DEF DEF Conference

PQRS TUV Messages

Hold 0
Scrolling of lists and control of text/number entry on display. Sel Sel

OPER Do Not DisturbMenu

Messages
Soft keys to select from various context-sensitive options.

Menu Messages

Transfer MNO

Do Not Disturb

Redial WXYZ
GHI Messages JKL MNO Hold Dial PadPQRS TUV WXYZ Hold 0 Disturb *Do Not # OPER

PQRS TUV WXYZ OPER

Volume keys to adjusts audio and ringer volume. General dialing and alphanumeric entry (incl. special characters). Hold
Using SoundPoint IP 500/501 SIP

Placing a Call

Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number.
During a call, you can alternate between handset, headset, or hands-free modes by pressing the or keys, or picking up Directories Conference the handset.

Services

Using Hands-Free Speakerphone Mode: 1. With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. 2. Dial the desired number.

Call Lists

Conference Directories

BuddyCall Lists Status

* 0 # In all cases, the active call will appear
Pressing GHI JKL MNO Directories Conference Conference Directories an optionally connected headset. If headServices 9 Services set memory mode is enabled,8 pressing the PQRS TUV WXYZ Del Services do the same. line key ( Call Lists) will

PQRS TUV WXYZ

6 will answer the call through
by pressing the Reject soft key or Del Do Not Disturb during ringing. Note that Do Not Disturb stays Del active when the call is dropped and will Hold remain so until toggled off. Menu

Messages Menu

JKLJKL
Messages Do NotDo Not Disturb Disturb

Del Hold

PQRSGHI

JKL WXYZ WXYZ

9 During a call, Call Lists Hold or the Hold soft press key. The call Buddy Status placed on hold and 2 will be # this will be indicated on the display. Press ABC My key the Resume soft Status to retrieve the call.

ABC GHI JKL

*8 # 9 * 8 # 9 *#

TUV OPER

JKL MNO WXYZ
Menu Messages Do Not Disturb

PQRS OPER TUV

Multiple Calls on Hold
* 0 If multiple calls are on hold on a single line
key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example 2/3 shows that this is the second call out of three calls.
If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briey, the rst call on hold on that line key will be retrieved.

Microphone Mute

During a call, press. The LED on the phone lights up and a ashing microphone on the display indicates that the other party Directories Conference (parties) cannot hear you. Microphone Mute applies Services modes: to all handset, headset, and hands-free.
Call Lists Buddy Status My Status
You can still hear all other parties while Mute is enabled. To turn off Microphone Mute, press again.
Directories Conference Menu
Services Messages Call Lists Do Not Disturb
Directories Directories Services Services Conference Conference
Menu Menu Messages Messages
66 JKL MNO GHI Sel To navigate Redial through menus and GHI enter data, these are useful tips: to JKL MNO Redial Hold 99 Hold 99 Sel 1. Use and to scrollPQRS TUV WXYZ through WXYZ 5. To enter text using the dialpad, TUV PQRS Hold Hold lists. Del some lists the * and ## In press the number keys one or more 00 Sel * OPER OPER keys can be used as Page Up and times. For example, for A press Page Down. 2 and for C press 222. When Menu Del 2. When menus Del have submenus, use in text entry mode the display title Messages Sel Sel Sel and to move one level down will show whether keys will generMenu Do Not level or one Disturb back up. ate numbers (1), upper-case (A) or BC DEF Messages 3. Press Menu to exit from any lower-case (a) characters and the Del KL 1 MNO Del menu. 1/A/a soft key can change this. Do Not Disturb Del DEF 9 ABC DEF Menu Press Hold Messages to exit from any 4. Directories Conference Menu UV WXYZ5 directory. GHI Sel 0 DEF # JKL MNO Messages Do NotMessages Disturb Services MNO PER 39 Hold 17 2TUV WXYZ Disturb Menu 9Not Do Not Disturb PQRS Do

GHIGHI JKLJKL MNO MNO PQRS PQRS TUV TUV WXYZ WXYZ OPER OPER
GeneralTransfer Key Use Transfer

ABC ABC

DEF DEF
DoDo Not Disturb Not Disturb

TUV ABC

WXYZ DEF

0 6# WXYZ 4* 5 OPER

ABC OPER

WXYZ 7 7

MNO Hold Buddy Status Local Conferencing 9 Hold Hold 9
GHI JKL You can create a conference with two other parties Directories My Status # using the phones local conferencing feature.
1. Place to the rst party. 2. Press Conference or the Confrnc softPQRS key to obtain a new line (the active GHI 4 call is Transfer on hold). placed GHI 3. Dial the phone number of the secPQRS Redial 7 ond party or use the arrow keys to 7 PQRS access speed dial numbers, missed, Hold placed, and received call lists. From one of these lists press the Dial soft key.

Redial a call

8 4. When the second party answers, 9 Hold TUV 3 WXYZ Conference or the Confrnc soft key 2 Do Not Disturb press
again to join all parties in the con# Transfer ference, or press the Split soft key OPER

MNO GHI

0 between an active call and a call which is 0 # *
on hold (on the same line) by pressing the Join soft key.
A conference may be created at any time Hold
to put the rst call on hold and PQRS keep Redial 7 Hold the second call as the active call. 7
Ending the call on the conference originators phone will not end the conference, the other two parties can continue to talk

Splitting a Conference

When a conference has been established, a Split soft key is available. Pressing this key will split the conference into two calls on hold.
Transferring a Call Conference
1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed Directories on hold). 2. Dial the number to which you want Services to transfer the call or use the arrow keys to access speed dial numbers, Call Lists missed, placed, and received call lists. From one of these lists press 1 Conference the Dial soft key. 3. Press Transfer or the Trnsfer soft4 GHI key again or hang up to complete
the 4 transfer. This can be done as soon as the ringback sound is heard GHI JKL MNO PQRS TUV Del or can WXYZ 7 you8 wait until the third party 8 talk 9 answers and WXYZ to them before PQRS TUV OPER completing the transfer. Press the 0 # Menu Split soft key to put the rst call on OPER hold and keep the second call as the ABC DEF Messages active call. Transfer may be cancelled during estabABC DEF Do Not Disturb JKL MNO lishment by pressing the Cancel soft key. The original call is resumed. JKL MNO

A blind transfer (without consultation) can also OPER 0 # be supported by pressing the Blind soft key.

Call Timer

Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.
Menu Call Lists Conference

Ending a Call

Press the EndCall soft key. OR Replace the handset, or press if in Hands-free Mode, or if in Headset Services Directories Conference Mode.
Call Lists Buddy Status My RedialStatus

Transfer Redial

Del OPER

GHI Call Lists

Press Redial to dial the from your phone.
BuddyPQRS Status TUV last call placed Call Lists My Status

PQRS TUV

To redial another previously dialed num-Status 0 Buddy Sel OPER ber, press from the phones idle display, Redial Sel and press again to place the call. My Status OR

WXYZ Call

9 Press 9
Directories Conference Call Hold orABC Lists DEF and select GHI JKL MNO DEF Lists and Placed Calls to scroll 4 5Buddy StatusABC 1 MNO 2 Services list. through the # GHI JKL

Services ABC

Del Del

PQRS Buddy Status

8My Status WXYZ 5 TUV

TUV GHI WXYZ JKL

7 OPER

Redial OPER PQRS

WXYZ GHI

GHI DEF

DEF MNO PQRS

Call Forwarding

Calls may be forwarded to another extenDel sion as follows: 1. Press the Forward soft key from the phones idle display or press Menu and select Features and DEF Forward.1 any ABC at time. Messages 2. (Optional) If multiple lines are in ABC DEF use, selectGHI which JKL to MNO line forward. Do Not Disturb 4 3. Enter a number or URL to forward GHI MNO all future calls to.JKL PQRS TUV WXYZ 4. Press the Enable soft key to conrm Call Forwarding.TUV PQRS WXYZ Hold Idle display returns with 0 moving arrow a # on the line label to conrm Call ForwardOPER ing enabled. To turn callDel forwarding off: 1. Press the Forward soft key from the phones idle display or press Menu and select Features and Forward. at any time. Messages 2. (Optional) If multiple lines are in use, Select which line to disable. Do Not Disturb 3. Press the Disable soft key. Idle display returns and the line indicator now displays the regular icon.

Buddy Status

My Status
Call Forwarding is not available on shared lines.

Volume Adjustment Sel

Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.
To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Handsfree volume settings will be maintained across calls.

Press Do Not Disturb to prevent the phone from Del ringing on incoming calls. A ashing icon and text on the display indicates that Do Not Disturb is on. Hold Calls received while Do Not Disturb is enabled are logged in the Missed Call list. Messages To turn off Do Not Disturb, press Do Not Disturb again.
(Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ashing X beside the line indicator on the display.

Conference

Time and Date
Time and Date is clearly displayed on the Transfer SoundPoint IP 500/501 SIP phone. If the ABC DEF phone cannot obtain a time 1 date from and Call Lists the server, the display will ash. Contact ABC DEF GHI JKL MNO your system administrator if either time or 6 Speed Dial date is incorrect. GHI JKL MNO
Redial You have control over the format of the Services display and can turn it off. PQRS SelectTUV WXYZ options OPER which are right for you as follows: 0 #

Forward

Conference Directories PQRS
1. Press Menu. 2. Select Settings followed by Basic, Voice Mail Sel Preferences, Time & Date. 3. Select from Clock Date, Clock Do Not Disturb Time, Clock Order or Enable/DisDel able. 4. Scroll through the options via the Hold up and down arrow keys. 5. Press Select to conrm and Menu to return directly to the idle display. ABC DEF

Headset Memory Mode

As an option, theDel headset can be permanently enabled. This is Redial especially useful Sel for regular headset users. To do this:
Menu 1. Press. 2. Select Settings followed by Basic, Preferences, Headset Memory. Messages Del 3. Use the up or down arrows and Select soft key to enable Headset Do Not Disturb Memory Mode. Menu 4. Press to return to the Sel main menu.

Hold Messages

GHI JKL MNO Subsequent calls to or from this phone TUV WXYZ PQRS using the headset will activate a ashing 9 Hold 9 headset TUV on the display. Pressing the icon WXYZ PQRS OPER line keys or Answer soft key to receive a 0 # call will now connect to the users headset OPER automatically.
Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.

MNO WXYZServices

Del Directories 6 Conference To adjust the contrast on the display to a
Do Not Disturb Display Contrast

WXYZ Lists Call

comfortable level:

# 3 Buddy Status

MNO WXYZRedial
Menu 1. Press. Select Settings, Basic, followed by Contrast. DEF ABC Messages1 2. Press the Up or Down soft keys (or volume keys) to increase or ABC DEF GHI JKL Do the display contrast.MNO decreaseNot Disturb
3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display.

Sel Hold

Ring Type
Many ring types are available. You can select different rings to distinguish between Services lines or to have a different ring from your Call Lists neighbors phone.

Buddy Status My Status

To change the incoming ring to a desired sound:
Menu. Select Settings 1. Press followed by Basic, Ring Type. Messages 2. (Optional) If multiple lines are
used, rst select which line to change. Sel 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring Del type. 4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display.
See also Distinctive Ringing / Call Treatment.
If Silent Ring is selected, incoming calls can only be answered by pressing the Answer soft key.
Conference A local list of calls Directories received, and missed, placed is maintained by the phone (up to Services 100 for each).
Directories Press Conference or Call Lists followed by Missed, Received, or Placed Calls as deBuddy will sired. ServicesinformationStatus be displayed. Call
For additional choices, press More followed by:
From this screen: Call Lists
1. Choose Edit to amend the dial string Buddy Status if necessary.Redial ABC GHI JKL 2. Choose Dial to return the call. 3. My Status Exit to return to the 4 Choose previ- 5 GHI JKL ous menu.
3 7DEF To quickly view respective call 9 Do Not Disturb PQRS TUV WXYZ 6 lists from the idle display: 0 Press for *MNO OPER #for Placed Calls. Received Hold Calls. Press Press for Missed Calls.
4. Info to view information about the Menu Del call. 5. Save to store the contact to the Messages ABC DEF 1 Contact Directory. ABC DEF 6. Clear to delete the call from list. Do Not Disturb Menu GHI JKL MNO Press More and Exit soft keys to return to 4 DEF the idle JKL display. Messages GHI MNO
Directories Directories Services Contact Directory Services Directories

ABC DEF ABC GHI JKL MNO

Menu Menu Messages Menu
In addition to a Services directory of 1 missed, placed, or reConference 1ABC 1 2DEF 3 *Limit depends on Server conDo Not Disturb ceived calls,Conferencephone can store a local directory theConference Do Not Disturb ABC 6 ABCDEF DEF Transfer guration. Contact your system of 200 or more contacts*. You can add, delete, GHI 4 JKL 4 5MNO 6 Transfer Transfer Sel administrator for full details. Redial edit, dial, or search for any 7 GHI8 GHIJKL9 JKL listMNO contact in 9 MNO this 7 Hold 8 Redial Redial PQRS 7 Hold through just a few key strokes. 7TUV 7 8WXYZ Hold Hold PQRS 0 TUV WXYZ Hold * OPERPQRS0 # TUV# WXYZ Hold To add or edit a contact: * *OPER 0 # 3. Enter rst and/or last name from OPER Del the keypad. Press the 1/A/a soft Directories 1. Press Conference and select Contact key to select between numeric and Directory. upper/lower case alphanumeric Services enter another contact 2. Press Add to modes. Press the Encoding soft key Menu into the phones database or highto access special characters in other Call Lists light an existing entry then press ABC languages. DEF Messages Edit.

Voice Mail is an optional feature congured on the server and may not be supported on your particular system. Contact your system administrator to nd out.
Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the ashing LED without listening to messages. 5. Follow voice prompts to listen to messages.
Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system administrator to congure this option.
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones for contacts in their local directory. This allows identication of a contact by a specic ring tone. To set a distinctive ring for a local contact:
Del 5. Press the Save soft key or Cancel Directories 1. Press Conference and select Contact to abandon the change then press Directory. to return to the idle disDirectories Conference Services 2. Using the arrow keys, scroll play. Menu through the directory to choose a Services Call contact. Lists IncomingDEF calls from this contact will ABC Messages 3. Press Edit and scroll down to Ring 1 now have3 distinctive ringing pattern 2 Callthe Lists Type. Buddy Status ABC DEF applied. Do Not Disturb GHI JKL MNO 4. Enter a numberSelcorresponding 5 Buddy Status 6 My Status to one of the ring types available GHI JKL This feature is local to the phone,GHI MNO Sel (press then Del to remove an PQRS TUV Mymay Status andWXYZ be overridden by server 4 Redial existing value).Menu Ring Type7 See 8 settings. Contact your system Hold GHI TUV WXYZ in this guide for further details. PQRS PQRS Redial Sel
administrator for more details.
MultilingualDel Support (Localization)
Many languages are supported by the phone. To change language: 1. Press Menu and select Settings, Basic, Preferences, Language. Messages 2. Scroll through the list of available languages and press the Select soft Do Not Disturb key when the desired language is ABC DEF highlighted. 3

tories erence

DEF ces

DEF ists

3. The display will change to the language of your choice. 4. Exit to the idle display by pressing. Menu

y Status MNO

GHI Phone Reboot
7 Periodically, the phone 8 require a user may PQRS WXYZ reboot. Reasons Sel this include accepting a for TUV OPER new conguration or new software. 0 #
* 0 There are two ways to reboot the phone:
Simultaneously press and hold the Del Messages, Hold, and Volume keys (see gure) for more than 3 seconds or until a beep is heard. Press Menu and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu). Do Not Disturb The reboot process will begin and is complete when the idle display is shown.
Services Call Lists My Status Redial
In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone.

Optional Features

Text Messaging
You can send and receive Text messages on their phone. SIP Instant (Text) MessagDel ing is supported in real-time. YReceived messages will be indicated by a ashing Message Waiting Indicator LED on the To read text messages:
front of the phone and optionally a visual notication on the display.
1. Press Messages and select Instant Messages,Sel OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional)DelIf multiple lines are in Hold use, select from which line messages are to be retrieved. To send a text message: 1. Press Messages. 2. Select Instant Messages. Do Not If multiple lines are in 3. (Optional) Disturb use, rst select from which line to send the message. 4. Press the More soft key then New. Hold 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.
3. Messages appear rst to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options.
6. Press the Select soft key to choose from various pre-scripted short messages. OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press Send when nished.
Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the presence of the parties involved. Each phone can watch the status of up to eight other phones. These other phones form the Buddy List. The status of buddies is displayed and updated in real time. Each phone can also be watched by up to eight other phones. Sel
To add or delete a contact from your buddy list, or block a contact: the 3. Press Edit and scroll down toDel Directories 1. Press Conference and select Contact Watch Buddy or Block Buddy elds. Directory. Sel 4. Press to switch between Enabled Services 2. Using the arrow keys, scroll or Disabled status. Menu through the directory to choose a Call Lists contact.

GHI JKL

Menu DEF

Del DEF

5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference
Services The gures show a typical Buddy Status screen display of monitored phones and a My Status display. Call Lists Buddy Status
Directories Services Call Lists

Menu OPER Messages

Services WXYZ Call Lists Buddy Status My Status Redial
To view and change Presence settings:
Menu 4 and select Features 1.Transfer Press GHI JKL MNO Redial 7 Hold and Presence.9 PQRS TUV WXYZ 2. Choose Messages 0to change your My Status # * OPER own status. DoBuddy Status to monitor Not Disturb 3. Choose the status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to watch your phone abd which phones are blocked from watching your phone.
Your phone can be congured to work with Microsoft Ofce Live Communications Server and communicate with others using Microsoft Ofce Communicator and Sel Windows Messenger. Contact your system administrator to nd out.
To add a contact in the buddy list: Del 1. Press the Buddies soft key on the idle display to get to the Buddy Menu Status screen or press and select Features, Presence, DEF Messages Buddy Status. 3 More. 2. DEF Press Do Not Disturb 3. MNO Press Add. 4. 6 Enter the number of the buddy, for MNO example, 7778. 5. WXYZ Press Submit.
If the buddy is added successfully, you are able to scroll to it on the Buddy Status screen. Any contacts added through the buddy list will appear in as a contact in Microsoft Ofce Communicator and Windows Messenger.

Troubleshooting

No Dial-Tone Verify power is correctly applied to the SoundPoint IP 500/501 SIP phone: Check that the display is illuminated. Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). Verify if dial tone is present on any other audio paths: Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

No Display, Incorrect Display or Bad Contrast Verify successful outbound or inbound Verify power is correctly applied to the SoundPoint IP 500/501 SIP phone: calling: As No Dial-Tone above. Verify contrast adjustment: Follow the instructions in this User Guide to readjust the contrast to a darker level. Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify incoming ring setting and volume level: Adjust the ringing level from the front panel using the volume up/ down keys. Check same status of handset, headset (if connected) and through the hands-free speakerphone. No Audio on Headset Verify correct connections: Ensure the headset is plugged into the jack marked Headset at the rear of the phone. Place a call to the phone under investigation. Check that the display indicates incoming call information. Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.
Verify successful outbound or inbound calling: As No Display above. Check same status of handset, headset (if connected) and through the hands-free speakerphone.
Ensure the headset amplier (if present) is turned on and/or the volume is correctly adjusted.
No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services Make a call to the phone to check Call Lists for inbound call display and ringing as normal. If successful, try to 3 Buddy Status ABC DEF press feature keys within the call to 4 Status My Status access Directory or Buddy GHI JKL MNO for example. Redial 9

ABC DEF GHI JKL MNO PQRS

Press Menu followed by Status and Lines to conrm line is actively Messages registered to the server. Do the phone to attempt re Reboot Not Disturb registration to the server. Sel
Display shows Network Link is # Conference Directories * 0 Down Verify LANServices is properly connected: cable Check termination at the switch or Call Lists hub (furthest end of the cable from the phone). Buddy Status ABC Check that the switch or hub is My Status operational (ashing link/status GHI JKL lights) or contact your System 8 Redial 8 Administrator. PQRS TUV

ABC GHI JKL PQRS TUV

Press Menu followed by Status and Network. Scroll down to verify Messages LAN port is Active. Reboot the phone to attempt reregistration with the server.

Safety and Compliance

Part 15 Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation.

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specic legal rights which may vary depending on local law.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identication, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries.

Copyright Notice

Portions of the software contained in this product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center Ltd. and Clark Cooper.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation les (the Software), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED AS
IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035
2006 Polycom, Inc. All Rights Reserved. Polycom, SoundPoint, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11529-001 Rev. B

Polycom SoundPoint IP 500
Mid-featured IP telephone for business communications
Benefits Proven Polycom is a leading independent supplier of standards-based award winning IP telephones Acoustic Clarity Technology Polycoms legendary technology that allows simultaneous natural conversation (full duplex) Multi-line support Configure up to three lines with individual status display Flexibility Choice between handset, headset, or natural two-way (full-duplex) speakerphone mode and choice of protocols and Technology Partner solutions Easy-to-use 12 dedicated feature keys and four context-sensitive soft keys, Grayscale graphical 160x80 pixel LCD Choice of powering options Support for AC power (included) and Power over Ethernet options (sold separately)
High quality, reliable 3-line business telephone with easy, one button access to the most important features.
The SoundPoint IP 500 is a three-line Voice over IP telephone that seamlessly integrates with IP PBX and Softswitch vendors' IP solutions. As protocols develop and standards evolve, it's easy to update the phones in the field via a software download, enabling new features and functionality. Whether you deploy H.323, MGCP, or SIP standards, Polycom offers a solution that fits all your business communication needs. Enhanced productivity An intuitive user interface offers dedicated, one button access to common telephony features, and an information-rich display delivers content for messaging, call information, directory access, and applications. Suitable for everyday users, the SoundPoint IP 500 offers superb voice quality when used with a handset or in hands-free speakerphone mode. This enhances the productivity of your business phone calls, because you can spend less time trying to understand what other people are saying, and more time communicating with them. The mid-featured IP handset for Polycom communication and collaboration solutions With integrated video, voice, data, and Web capabilities, Polycom offers the only solution that gives you an easy way to connect, conference, and collaborate any way you want. It's our commitment to making distance communications as natural and interactive as being there. Work faster, smarter, and better with the SoundPoint IP 500 and Polycom's integrated communication solutions.
Connect. Any Way You Want.
Polycom SoundPoint IP 500 Specifications
Size 10.5 in x 6 in x 7.5 in x 1.75 in (26.5 cm x 15 cm x 19 cm x 4.5 cm) (WxHxDxT) Weight Shipping: 2.75 lb (1.26 kg) Power Universal wall adapter with power provided to the unused pairs of network cable. Optional cable for: - Cisco Inline Power - IEEE 802.3af Inline Power Headset Capability 4-position modular jack compatible with Plantronics and GN Netcom amplified business headsets Handset Hearing aid compatible Display Grayscale graphical 160x80 pixel LCD Message alert indicator Feature keys 12 configurable feature keys (3 keys with display indicators) Predefined hold key 4 context-sensitive soft keys Audio Individual volume settings for each audio path with visual display feedback Hands-free audio modes including headset and full-duplex speakerphone Adaptive jitter buffers to improve speech quality Networking Dual 10/100 Mbps switched Ethernet ports Protocol and Feature Support Flexible software architecture allowing drop-in signaling protocol stacks ITU-T H.323v4.0 with H.450 supplementary services - Local GUI - Gatekeeper routed - Alternate gatekeeper support - Support for gatekeeper discovery - Configurable up to 3 lines - varies by IP PBX or Softswitch solution - H.450 (hold, message waiting) - E.164 dialing - PSTN call progress tones - Call information - Call logs - Local hold and retrieve - Local call waiting - Redial - Speed dial IETF MGCP v1.0 with feature phone extensions - RFC3435 - Packet Cable Labs NCS IO7 - RFC3149 (Business Phone Packages) - Configurable up to 3 lines varies by IP PBX or Softswitch solution IETF SIP (RFC 3261 and companion RFCs) - Local feature-rich GUI - Call transfer, hold, divert (forward) - Called, calling, connected party Identification/information - One-touch speed dial, redial - Local 3 way conferencing - Up to 3 dedicated lines, 2 call appearances per line with call waiting indication - User configurable directories and call history (Missed, placed and received) - Presence: buddy list, my status - Instant messaging - Unicode character support - Distinctive incoming call treatment/call waiting - Do not disturb function - Local call timer - Multilingual user interface - Automatic off-hook call placement - Security features such as digest authentication Codecs G.711 /A and G.729A (Annex B) configuration Manual or Dynamic Host Configuration Protocol (DHCP) IP address setup Time and date synchronization using SNTP Server provisioned XML-based user configuration files SoundPoint IP 500 includes: Desk stand 11-foot CAT 5 network cable with power port AC adapter Quick start guide Warranty registration card Approvals CISPR 22 class B VCCI class B AS/NZ 3548 class B EMI - FCC class B Part 15 - ICES-003 class B - EN 55022 class B and EN 55024 Safety UL 1950 CE mark CSA C22.2 No. 950 EN 60950

Warranty 1 year

2004 Polycom, Inc. All rights reserved. Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

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