USinfo0034 PSO Salem Polycom SoundStation IP3000
OVERVIEW.... 2 General information.... 2 Network layout (examples)... 3 Connections.... 4 MANAGEMENT ON OMNIPCX4400... 5 System Parameters.... 5 IP Parameters.... 6 LIOE board..... 7 Ethernet Access and Ethernet Parameters... 7 IP Trunk Group.... 9 H323 terminal.... 15 MANAGEMENT ON POLYCOM SSIP3000... 17 Basic Configuration... 17 BASIC CALLS..... 20 From OmniPCX to SSIP3000.... 20 From SSIP3000 to OmniPCX.... 20 MAINTENANCE TOOLS AND TRACES... 21

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Ed. : 01

OVERVIEW

The purpose of the document is to provide guidelines on how to install a Polycom SoundStation IP3000. Basically the OmniPCX4400 programming is identical to the programming of any H323 terminal. For complementary information check also the following documents : TC0034En : configuring an inter pabx link in VoIP Polycom_IP3000_adminguide.pdf (attached) Polycom_IP3000_usersguide.pdf (attached)

General information

The Polycom SoundStation IP3000 is an IP based conference device operating in handsfree mode. The model tested is supporting H323 V2 with G711 or G729a (-law and A-law). Polycom SSIP3000 : Software and Hardware versions tested Boot version OS version SW version SW file HW Revision 0.12V S010012V0203.BIN 06
The configuration of the terminal is accessible from a programming mode on the set itself (using the Menu key) or from a web browser (of course the terminal should have its own IP address already allocated dynamically by a DHCP server or manually from the programming Menu).

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Network layout (examples)
OmniPCX4400 LIOE 172.23.147.174
Direct IP abbreviated number to the SSIP3000 Called number = T2/IP seizure prefix IP address = SSIP3000
Static IP address 172.23.147.190
OmniPCX4400 LIOE 172.23.147.174 Gatekeeper DHCP server Direct IP abbreviated number to the Gatekeeper Called number = T2/IP seizure prefix + SSIP3000 number IP address = Gatekeeper
Call routed by the Gate Keeper
Dynamic IP address From DHCP server

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Connections

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MANAGEMENT ON OMNIPCX4400

System Parameters

Compression Parameter : see the management example
The audio codec supported on the Polycom SSIP3000 are G711 and G729a. If you want to use compression on the OmniPCX LIOE access set the Compression type parameter to G729.
External Signaling Parameters
The Polycom SSIP3000 is sending the Callers Name in the SETUP message. This Information Element is not supported in Release 4.1 and a STATUS message is sent by the OmniPCX to the Polycom SSIP3000. The communication can not be established. By default the parameter SEND STATUS FOR IE NON-EXISTENT is set to TRUE. CAUTION : If you are in release 4.1 or 4.1.1 do not forget to set this parameter to FALSE.

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IP Parameters
Check the IP parameters and the QoS Categories and profiles.

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LIOE board
Create a LIOE board for Voice Compression on the Hybrid Link over IP. Shelf Address Board Address Interface Type Operational State Usage State Main/Standby State Number Of Sets Being Connect. Country Protocol Type Incidents Teleservice Daughter board equipped Nb of Compressors for Gateway Mode Associated BBC2 coupler Associated BBC2 access :0 :4 : LIOE : Enabled : Busy : Main (Master) :1 : Default : YES : NO (note1) : 12 (note2) : Gateway IP : 255 : 255

Note 1 : If CHC12 daughter board is equipped the attribute value must be YES Note 2 : Maximum=12 if CHC12 daughter board not equipped Maximum=30 if CHC12 daughter board equipped
Ethernet Access and Ethernet Parameters
Shelf Address Board Address Access No. Node Number (reserved) Shelf Address Board Address Shelf - Board Address Interface Type Board IP Address NetMask IP Default Gateway IP Address IP Quality of service Embedded interface Interworking with Gatekeeper Gatekeeper IP Address
Note 1 : Depending on your own site environment.
:0 :4 :0 : 43 :0 :4 : 0-4 : LIOE : 172.23.147.174 : 255.255.255.0 : 0.0.0.0 (note1) :0 : NO : NO (note1) : 0.0.0.0 (note1)

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IP Trunk Group

Create the T2 trunk group used as a gateway by H323 terminals (and/or for VPN in case of Voice over IP ABC networking).
Global Parameters : Trunk group type : T2 Q931 variant : ISDN all country Remote Network : VPN hop remote network (if the trunk group is used as VPN/IP networking access) T2 specificity : IP
Local Parameters : B Channel choice = YES (on both end, if the trunk group is used as VPN/IP networking access) VPN TS % = 100 IP compression type = default Quality profile for VOIP = Profile #2 (for example)

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Global Parameters : Trunk group type : T2 Q931 variant : ISDN all country

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Global Parameters : Remote Network : VPN hop remote network (if the trunk group is used as VPN/IP networking access) T2 specificity : IP

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Local Parameters : B Channel choice = YES (on both end if the trunk group is used as VPN/IP networking access)

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Local Parameters : - VPN TS % = 100

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Local Parameters : IP compression type = default (or G711 if needed) Quality profile for VOIP = Profile #2 (for example)

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H323 terminal
From the OmniPCX point of view, the Polycom SSIP3000 has to be programmed as a H323 terminal. To do so, two different options are possible. Option 1 : The Polycom SSIP3000 is using a static IP address. In this case there is no need of an external Gatekeeper server. Create an IP abbreviated number. Call Number : Call Type : IP address : T2/IP Direct trunk group seizure prefix. IP static address of the Polycom SSIP3000

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Caution : In a network, the IP abbreviated number created on one node will be normally broadcasted to the other nodes. To be able to use the same abbreviated number all over the network do not forget to create the remote IP trunk group seizure prefix on each node (#437 in the given example). Option 2 : If the Polycom SSIP3000 is using a DHCP server, a Gatekeeper server will be needed to route the calls. Create an IP abbreviated number Call Number : Call Type : IP address : T2/IP trunk group seizure prefix + SSIP3000 directory number IP IP address of the Gatekeeper.

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MANAGEMENT ON POLYCOM SSIP3000

Basic Configuration

Users and administrators configuration are available directly from the set programming mode using the Menu key or from a web browser.
Basic Configuration using the Polycom SSIP3000 programming mode : MENU key
Follow this steps for a basic programming of the Polycom SSIP3000 terminal. For more information please consult the attached documents : Polycom_IP3000_adminguide.pdf Polycom_IP3000_usersguide.pdf MENU ADMIN SETUP SELECT
Press Move the cursor to Press Enter the password Move the cursor to Press Move the cursor to Enter the IP address Press Move the cursor to Enter the IP Netmask Press Move the cursor to Enter the GateWay 0 : Press Move the cursor to Enter the GateWay 1 :
NETWORK SETUP SELECT IP ADDRESS 172.23.147.190 SAVE IP MASK 255.255.255.0 SAVE GW0 172.23.147.174 SAVE GW1 172.23.147.177

(for example)

(IP address of the LIOE board)
(IP address of an alternate LIOE board) (eventually on a remote node)
Press SAVE Move the cursor to GW2 Enter the GateWay 2 : Press SAVE Press EXIT
(no gateway #2 in the example)
To reboot the Polycom SSIP3000 press the following keys : # CAUTION : On the SSIP3000 software release tested, changing the Gateway IP address from the set menu may not be correctly taken in memory. If you have difficulties to validate your modification please use the web browser interface.

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Basic Configuration using a web browser interface.
The Polycom SSIP3000 terminal should have an IP address already programmed. For more information please consult the attached documents : Polycom_IP3000_adminguide.pdf Polycom_IP3000_usersguide.pdf
On your web browser enter the Polycom SSIP3000 IP address as a Proxy exception. TOOLS / INTERNET OPTIONS / CONNECTIONS / LAN SETTINGS / ADVANCED

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To be able to connect to the Polycom SSIP3000 management interface via your browser just enter the IP address of the terminal : http://172.23.147.190 (in our example)

Administrator login : #

Similar parameters are available under an HTML environment.

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BASIC CALLS
Placing Calls between the Polycom SSIP3000 and OmniPCX telephone sets.

From OmniPCX to SSIP3000

Use the IP abbreviated number and check that the IP trunk group seizure has been created on the node

From SSIP3000 to OmniPCX

Dial the gateway index (or IP address) you would like to use, followed by (star) and by the OmniPCX extension number to reach. For example if you want to call extension 43003 using the gateway 0 (associated to the LIOE board 172.23.147.174) dial : 043003 or 172.23.147.17443003 Press the off hook key
To place a second call put the first call on Hold. You can switch from one communication to the other by using the arrow keys. Another possibility is to program the Polycom phonebook. Please consult the users manual.

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MAINTENANCE TOOLS AND TRACES
> compvisu lio > compvisu ip > compvisu sys > compvisu visu > compvisu act cpl > voipstat act cpl > suproutage > traceroute IP address : : : : : : : : State of the LIOE boards and compressor status IP configuration of the LIOE board IP system parameters VOIP communications in progress Detailed status of the LIOE board compressor Statistic on the QoS Network supervision Trace the path for reaching a given IP address
Trace the VPN hop and VOIP network communications :
tcyc aux off tcyc cpl off tcyc dectbs off tuner km tuner clear-traces tuner hybrid=on +at +cpl +cpu actdbg vpn=on ars=on voip=on mtracer -a
Trace the H323 communication : t3

End of Document

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SoundStation IP 3000

INSTALLATION INSTRUCTIONS AND USERS GUIDE
Installation Instructions and Users Guide

Table of Contents

Introduction.... 1 Parts List.... 1 Installing SoundStation IP 3000.. 2 Preparing for Installation... 2 Installing and Connecting to the Network... 2 Startup Sequence.... 2 For Best Performance... 3 Features.... 3 Using the SoundStation IP 3000.. 4 Placing a Call.... 4 Answering a Call... 4 Ending a Call.... 4 Placing a Call On Hold and Resuming It... 4 Placing Additional Calls.... 4 Switching Among Calls... 4 Redialing a Call.... 5 Transferring a Call.... 5 Muting a Call... 5 Changing the Volume... 5 Phone Book.... 5 Entering the Phone Book... 5 Calling an Entry From the Phone Book... 5 Adding a New Phone Book Entry.. 6 Viewing or Editing a Phone Book Entry.. 6 Deleting a Phone Book Entry... 6 Leaving the Phone Book... 7 Settings.... 7 Entering the Settings Area... 7 Adjusting the LCD Contrast... 7 Viewing the Language Setting.... 7 Selecting a Ringer Sound, or Turning the Ringer Off.. 7 Changing the Time Format... 7 Changing the Date Format... 8 Leaving the Settings Area... 8
Web Interface.... 9 Accessing the Web Interface and Viewing System Information. 9 Phone Book... 10 Opening a Phone Book Entry... 10 Finding a Phone Book Entry.. 10 Calling a Phone Book Entry... 10 Adding a New Phone Book Entry... 10 Editing a Phone Book Entry... 10 Deleting a Phone Book Entry... 10 Accessing Online Help Information About the Phone Book.. 10 Sounds.... 11 Opening the Sounds Page.... 11 Selecting a Ringer, or Turning the Ringer Off.. 11 Selecting a Dial Tone... 11 Accessing Online Help Information About the Sounds Panel.. 11 Time & Date.... 11 Opening the Time & Date Page.. 11 Changing the Time Format... 11 Changing the Date Format... 11 Accessing Online Help Information About the Time & Date Panel. 11 Diagnostics.... 12 Opening the Diagnostics Page... 12 Testing Network Connectivity By Pinging Another Device. 12 Accessing Online Help Information About the Diagnostics Panel. 12 Troubleshooting.... 12 No Dial Tone.... 12 SoundStation IP 3000 Does Not Ring... 12 Flickering LCD.... 12 Quick Keypad Input Is Not Registered... 12 Safety and Compliance... 13 Polycom Limited Warranty & Limitation Liability.. 14 Exclusions... 14 Warranty Exclusive.... 14 Service Agreements Disclaimer... 15... 15 Limitations of Liability Governing Law

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Introduction
Thank you for selecting the Polycom SoundStation IP 3000, a next-generation solution that uses Voice over Internet Protocol (VoIP) to facilitate your business calls, whether on the desktop or in small- to medium-sized conference rooms. Your SoundStation IPs network-based telephony replaces traditional analog conferencing and delivers the following features and characteristics: Full-duplex conferencing, for natural conversations without clipping or distortion Voice over IP (VoIP) technology Business class telephony features and functions such as Redial, Mute, Multiple Call Hold, and Call Release Phone Book for convenient storage and dialing of up to 20 numbers Web and phone-based options for Phone Book entries and system settings. In this Users Guide, youll find everything you need to set up the SoundStation IP and quickly begin using it. Detailed information about your SoundStation IP and its associated Web Interface are included. Your Quick Reference Card summarizes the most commonly used features, including identification of each key on the phone. Attention Administrators. The administrators guide is available only online at www.polycom.com/support

Parts List

The following items are included in your SoundStation IP 3000 package. Check the list before installation to ensure you have Polycom SoundStation IP 3000 received each item. If you are missing any items, contact your SoundStation IP distributor. Power Interface Module (PIM), With Connected 25 ft. Data Cable
SoundStation IP 3000 Installation Instructions and Users Guide

AC Adapter

6 ft. Data Cable

Power Cord

This Users Guide
Quick Reference Card Warranty Card
Installing SoundStation IP 3000
Preparing for Installation If you are installing the SoundStation IP yourself, first: Verify that your system administrator has prepared the network and IP telephony infrastructure for the SoundStation IP 3000. Caution: Be sure to read the Release Notes (online at www.polycom.com) and both the Parts List and the Safety Notices sections in this guide before you set up and use this product.
Installing and Connecting to the Network To install the SoundStation IP and connect it to the network, complete the following steps.
1 Place the SoundStation IP on a flat
surface (such as a conference room table or desktop), with a power outlet and a data network port nearby. to your data network port.

AC Power

2 Connect one end of the 6 ft. data cable
Connect the other end to the network (LAN) port on the PIM.
3 Connect the 25 ft. data cable to

Data Network Port

the RJ-45 port on the bottom of the SoundStation IP. (The other end of this cable is pre-plugged into the PIM.) adapter port on the PIM.
4 Connect the power adapter to the AC 5 Plug the other end into a standard
electrical power outlet in the wall.
IP 3 Bottom of Port3000 RJ-45
Startup Sequence When you have finished connecting the phone, a start-up process will automatically begin. During this process, which may last several minutes, the LCD will display a sequence of screens. When the process is complete, and your SoundStation IP is ready for use, you will hear a tone indicating that the unit has been initialized. The LCD will appear as shown:
For Best Performance Your SoundStation IP performs optimally when you follow these guidelines: Position the SoundStation IP 3000 in the center of a conference table or desk. Do not shuffle papers near the SoundStation IP 3000. Seat all conference participants the same distance from the SoundStation IP 3000. Speak at normal conversation levels, and direct your voice toward the SoundStation IP 3000. Do not move the SoundStation IP 3000 while on a call.

Features

LCD: View information about your call, your Phone Book, and your phone Soft Keys: Select the contextdependent functions displayed on the LCD Menu Key: Choose to enter such areas as the Phone Book, Settings, Admin Setup, or System Information Exit Key: Return to the normal display from a menu, a list, or the Phone Book LEDs: Detect call status, including: Green = Call in progress Blinking Green = Incoming call/ringing Red = On hold Blinking Red = Mute Select Key: Select a highlighted item from a menu or list Scroll Keys: Scroll through displayed menus or lists Mute Key: Turn muting on and off Volume Keys: Adjust the speaker volume

Redial

Phone Key: Redial Key: Obtain a dial tone, Automatically redial the answer an incoming last dialed number call, or hang up a call
Dialing Keypad: Enter numbers or characters
Using the SoundStation IP 3000
Placing a Call 1 Press the Phone key and listen for a dial tone. (Your call status LEDs light green.)
2 Enter the number (or IP address) 3 Press the Dial soft key.
of the party you would like to call.
Answering a Call Your call status LEDs will blink green as the incoming call rings. Press the Phone key or the Answer soft key.
The call is listed with any other ongoing calls that may be displayed.

Phone Key

Ending a Call Press the Phone key or the End Call soft key. Placing a Call On Hold and Resuming It To return to the held call, While on a call, press the Hold soft press the Resume soft key. key. (Your call status LEDs light red to indicate that the call is on hold.) Placing Additional Calls If your ongoing call(s) are on hold, you can place an additional call, and then switch among them.
With your ongoing call(s) on hold, press the New Call soft key, then dial the number.
Switching Among Calls If multiple calls are ongoing, you can choose which one to resume (although you can not converse with more than one at a time).
1 Place your current call on hold.
The held call is listed with any other ongoing calls that may be displayed. highlight the call you wish to resume.
2 Press the Up or Down scroll key to 3 Press the Resume soft key.
Redialing a Call To dial the last number called, press the Redial key. Transferring a Call Depending on the IP Telephony system you are using with the SoundStation IP 3000, you may or may not have Call Transfer capability. If it is available,
1 While on a call, press the Transfer

Redial Key

2 Dial the number to which you want

to transfer the call.

3 When you hear ringing, press
the Transfer soft key again.
soft key. This places the call on hold.
To cancel the transfer (e.g., if the line is busy or there is no answer), press the Resume soft key to return to the original call.
Muting a Call While on a call, press the Mute key. (Your call status LEDs blink red, and a Mute icon appears on the LCD.) Changing the Volume To adjust the volume, press the Up or Down volume keys. To turn off Mute, press the Mute key again. Mute Key

Volume Down Key

Volume Up Key
Entering the Phone Book Press the Ph Book soft key. If your current screen does not have a Ph Book soft key: 1 Press the Menu key. 2 Press the Up or Down scroll key to highlight Phone Book. 3 Press the Select key.
Calling an Entry From the Phone Book 1 From within the Phone Book, press the Up or Down scroll key to highlight the entry you want to call. 2 Press the Call soft key.

Phone Book

Adding a New Phone Book Entry Tip: If you prefer your computer keyboard for entering contacts into the Phone Book, see Adding a New Phone Book Entry in the Web Interface section, (page 8).
1 From within the Phone Book,
To delete the previous character, use the < soft key.
3 Press the Up or Down scroll key
press the New Entry soft key. contacts name and phone number into the Last, First, and Number fields. In the Last and First fields, press a number key repeatedly to cycle through the letters (and then the number) associated with that key. For example, to enter a C, press the 2 key three times.
to move among the Last, First, and Number fields, and continue entering data. (To successfully create a new entry, you must enter some data into at least the Last and Number fields.) your contact, press the Save soft key.
2 Use the Dialing keypad to enter your
4 When you have finished entering
If you wish to exit without saving, press the Exit soft key. Up to 20 entries can be kept in the Phone Book.
Tip: To enter double letters, or a sequence of two letters from the same key, wait briefly and the cursor will advance. Viewing or Editing a Phone Book Entry Tip: If you prefer your computer keyboard for editing Phone Book contacts, see Viewing or Editing a Phone Book Entry in the Web Interface section, instead (page 8).
1 From within the Phone Book, press the 4 Use the Dialing keypad to edit data in
the Last, First, and Number fields (as described above). To delete the previous character, use the < soft key. to move among the Last, First, and Number fields.
5 Press the Up or Down scroll key
Up or Down scroll key to highlight the entry you want to edit.
6 When you have finished editing your
2 Press the View/Edit soft key. 3 If you wish to edit the entry, press the
contact, press the Save soft key to save your changes. If you wish to exit without saving, press the Exit soft key.

Change soft key.

Deleting a Phone Book Entry 1 From within the Phone Book, press the Up or Down scroll key to highlight the entry you want to delete.
2 Press the View/Edit soft key.
3 Press the Clr Entry soft key. 4 In the prompt that pops up, press the
OK soft key to confirm the deletion, or Cancel to restore the entry.
Leaving the Phone Book To return to the resting display, press the Exit key. (Or, to access the menu where you can select another area, press the Menu key.)

Settings

Entering the Settings Area 1 Press the Menu key.
2 Press the Up or Down scroll key to 3 Press the Select key.

highlight Settings.

Adjusting the LCD Contrast 1 From within the Settings area, press the Up or Down scroll key to highlight Contrast. Viewing the Language Setting Your SoundStation IPs language is set to English. In future versions, other language settings will be available.

2 To adjust the LCDs contrast,
press the - or + soft key.
to highlight one of the five sounds named. Or, if you would prefer the SoundStation IP not to ring out loud, highlight Ringer Off at the bottom of this list.
6 Press the Save soft key.
Changing the Time Format 1 From within the Settings area, press the Up or Down scroll key to highlight Time Format.
2 To display the time in a 12-hour or
24-hour format, press the corresponding 12 Hr or 24 Hr soft key.
Selecting a Ringer Sound, or Turning the Ringer Off 1 From within the Settings area, press 4 To hear the ringer sound you have the Up or Down scroll key to highlight highlighted, press the Listen soft key. Ringer. 5 Repeat the above steps until you have found the ringer sound you want to 2 To display the list of ringer sounds, keep. press the Change soft key.
Changing the Date Format 1 From within the Settings area, press the Up or Down scroll key to highlight Date Format.
2 To display the date in a month-day-year
or day-month-year format, press the corresponding MM/DD/YY or DD/MM/YY soft key.
Leaving the Settings Area To return to the resting display, press the Exit key. (Or, press the Menu key to access the menu for selecting another area.)

Web Interface

You can use the SoundStation IP 3000s Web Interface as an alternate way to add or edit content in the Phone Book, and to control your phone settings. You can also view system information, and test the network. Below is the users version of the Web Interface. (Administrators, please note that your password-protected version is different. See the SoundStation IP 3000 Administration Guide for details.)

Browser Menu Toolbar

SoundStationIP

Banner:

Software version Protocol type IP address MAC address Local number
i Icon - online help information. Navigation Panel Linked Information & Configuration Fields Admin Login Accessing the Web Interface and Viewing System Information
To open the Web Interface for your SoundStation IP 3000, you need to know its IP address.
1 Open your web browser. 2 In the browsers address field type:
Your SoundStations _ _ _ _ http://_ _ _ _ _ _ _ _ IP address
For example, if your SoundStation IPs address is 172.16.6.144, you would 17 2. 1 6. 6. _type: http://_ _ _ _ _ _ _ _ _ 1 _ _ The System Information page will open first, showing the settings that are applicable to your SoundStation IP:

General settings, including: Language Local number DHCP IP Address IP Mask Main Router Address Hardware Revision Software Version Sound settings, including: Dial tone Ringer Time/Date settings, including: Time Date
Opening the Phone Book Adding a Phone Book Entry 1 On the Phone Book page, click Add. 2 Enter the last name, first name, and
Click Phone Book in the Navigation panel. To find entries beginning with a particular letter, click one of the letter combinations. For example, to view entries with last names that begin with the letter D, click DEF. An alphabetically ordered screen of entries beginning with the letters on that key will be displayed.
1 On the Phone Book page,
phone number. (To successfully create a new entry, you must enter some data into at least the Last name and Number fields.)
Repeat these steps to add other entries to the Phone Book. Note: You must click Add New Entry , or the entry will not be saved when you leave this page.

highlight an entry.

2 Click Dial. Editing a Phone Book Entry Opening the Phone Book 1 On the Phone Book page,
Click Phone Book in the Navigation panel.
2 Click Edit. 3 Type information in the fields
Finding a Phone Book Entry

you wish to change.

To find entries beginning with a particular letter, click one of the letter combinations. For example, to view entries with last names that begin with the letter D, click DEF. An alphabetically ordered screen of entries beginning with the letters on that key will be displayed.
Note: You must click Update, or your changes will not be saved.
Deleting a Phone Book Entry
1 On the Phone Book page, highlight an entry. 2 Click Delete. Note: You must click Delete again, or your entry will be restored when you leave this page.
Accessing Online Help Information About the Phone Book
Calling a Phone Book Entry 1 On the Phone Book page,

2 Click Dial.

Click i.

Sounds

Opening the Sounds Page Selecting a Dial Tone 1 On the Sounds page, select one
Click Sounds in the Navigation panel.
Selecting a Ringer Sound, or Turning the Ringer Off 1 On the Sounds page, select one of the

of the dial tone sounds shown on the pulldown menu.
2 Click Set Dial Tone , or the new
selection will not be saved when you leave the page.
ringer sounds shown on the pulldown menu. Or, if you would prefer the SoundStation not to ring out loud, highlight Ringer Off. selection will not be saved when you leave the page.
3 If you wish to hear the sound you
Set Dial Tone , click Test Dial Tone.
Accessing Online Help Information About the Sounds Panel
selected, after you have clicked
2 Click Set Ringer , or the new
selected, after you have clicked Set Ringer, click Test Ringer.

Time & Date

Opening the Time & Date Page Changing the Date Format 1 On the Time & Date page, click
Click Time & Date in the Navigation panel.
Changing the Time Format 1 On the Time & Date page, click the
12-hour or 24-hour clock option that
corresponds to the format you prefer.
You must click Change , or any new selection will not be saved when you leave this page.
Accessing Online Help Information About the Time & Date Panel
Note: You must click Change , or any new selection will not be saved when you leave this page.
the MM/DD/YY or DD/MM/YY radio button that corresponds to the month/day/year or day/month/year format you prefer.

Diagnostics

Opening the Diagnostics Page Accessing Online Help Information About the Diagnostics Panel
Click Diagnostics in the Navigation panel.
Testing Network Connectivity By Pinging Another Device 1 On the Diagnostics page,
enter the IP address of the device that you want to ping.

2 Click Ping.

If you can communicate with the device, you will receive a response back from it.

Troubleshooting

No Dial Tone Check that all connections are tight and in place. Make sure all connections are correct. See Installing and Connecting to the Network, page 4.
Flickering LCD If your screen appears to flicker, it may be because you are using a certain type of older fluorescent lighting in your building. Move the SoundStation IP away from the lights, or replace the lights. Quick Keypad Input Is Not Registered Press the keys more slowly. Because of system responsiveness, some keys may not be recognized if you press them quickly. If the problem you are experiencing is not resolved here, please contact your system administrator.

SoundStation IP 3000 Does Not Ring Check that the ringer is not turned off. See Selecting a ringer sound, or turning the ringer off, page 7. If the volume is turned all the way down, increase the volume with the Up volume key.

Safety and Compliance

Part 15 Rules This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Modifications In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the users authority to operate the equipment. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. LInstallation doit tre excute conformment tous les rglements nationaux applicable au filage lectrique. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La sortie la quelle lappareil est branche doit tre installe prs de lquipement et doit toujours tre facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme NMB-003 du Canada.
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (Customer) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller Polycoms sole obligation under this express warranty shall be, at Polycoms option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, Polycom may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycoms expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:
Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customers control; or Acts of third parties, acts of God, accident, fire, lighting, power surges or outages, or other hazards.
Failure to follow Polycoms installation, operation, or maintenance instructions. Unauthorized product modification or alteration.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERS SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundStation are trademarks of Polycom, Inc. in the U.S. and various other countries.
Technical Support in the United States Internet http://www.polycom.com/support Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035
Polycom, SoundStation, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. 2001 Polycom, Inc. All Rights Reserved. 001 REV A