Polycom ViewStation SP 384
Affordable video communications with basic features and functionality

ViewStation SP 384

Video communications is now within the reach of all businesses. ViewStation SP 384 from Polycom delivers highperformance group conferencing in an easy-to-use integrated system ideal for small conference rooms, executive suites and professional offices. Both models implement the most advanced video technology for enhanced video quality. Its video handling is optimized at low bandwidth rateskey to producing exceptionally clear video and quickly delivering 15 fps video at 128 Kbps on the ViewStation SP 128 and 30 fps video at 384 Kbps on the ViewStation SP 384. Additionally, both the ViewStation SP 128 and SP 384 deliver Polycoms market-leading audio technology for maximum sound clarity during the video-conference. The ViewStation SP 128 and SP 384 supports IP-based videoconferencing, offering the capability to support H.323 calls up to 768 Kbps. IPriority QoS architecture provides enhanced network and traffic management such as onscreen diagnostics, IP precedence, packet and jitter control and passive asymmetric speed control for video calls over IP. With the introduction and support of this new QoS architecture, Polycom offers the means to communicate more effectively over broadband networks. Includes powerful embedded Webconferencing capabilities. This unique architecture allows system management, diagnostics and software upgrades to be accessed anytime, anywhere. For quick and easy presentations, Microsoft PowerPoint slides can be sent to the ViewStation SP 128 or SP 384 via the Web from a locally attached or remote PC for display during a videoconference. Use the Polycom SNAP utility for high resolution image capture. Deliver sharp images from your desktop to others on a video call.
High-quality, enhanced video delivers exceptionally clear images up to 768 Kbps over IP Exceptional sound clarity Polycoms
market-leading full-duplex digital audio with noise suppression and echo cancellation
Hold more natural meetings unique voice-
tracking camera and track-to-preset function focuses automatically on the speaker
Embedded Web capabilities enables
remote system management, diagnostics, simple software upgrades, and serves as a powerful presentation tool
Easy-to-use system simple installation and
set-up with intuitive graphical user interface
Extend your video communications enterprise. ViewStation is completely standards-based and inter-operable with other video communication systems. With its small footprint, both the ViewStation SP 128 and SP 384 sit conveniently on top of any size S-video or composite monitor. ViewStation SP128 and SP384 are affordable and critical communication tools that bring people together so your business or organization can communicate more productively and cost effectively.

Global Management System

is an optional, complete web-based management system for your video communication network. It will greatly enhance the experience of video communication users by increasing their first call success rate. It will do this with a much smaller support organization than would otherwise be possible.

The key features are:

Polycom ViewStation SP 384 Technical Specifications

Standards Supported

ITU-T H.320 (px64); H.323 White Balance Automatic
Manage and monitor all your video endpoints with server initiated remote alerts Provide a global dialing directory for all Polycom endpoint users Keep ViewStation settings and software updated remotely from a server Track all calls through CDR history and use for billing or department charge-back

Video Standards

H.261, Annex D H.263+, Annexes: L,F,T,I

Camera Presets

10 presets local camera 10 preset positions far-end camera
Other ITU Supported Standards
H.221 Communications BONDING, Mode 1 H.281 Far end camera control
Network Interface Tracking Technique
Voice tracking or track to presets ISDN Protocols NI-1, 5ESS, DMS100, ETSI Auto network setup Auto-SPID and switch detection
Audio Standards Video Resolution
FCIF; QCIF G.728, G.722, G.711

Full-Duplex Digital Audio Graphics Resolution
Slide Transmission Format H.261 Mode: 4 x FCIF Graphic Image Capture JPEG via web browser Digital Microphone Instant adaptation echo cancellation Automatic gain control Automatic noise suppression

Electrical

Auto-sense power supply Operating voltage/power 90260 VAC, 4763 Hz/40 watts

Audio Inputs/Outputs

Headset microphone (option) w/ headset connector Headset Speaker Main monitor left and right audio-out Line Level input RCA

Physical

Dimensions 33cm x 20cm x 15cm Weight 2.7kg (6lbs)

Frame Rate

H.320 Calls: 15 fps @ 56320 Kbps H.320 Calls: 30 fps @ 336384 Kbps (SP384 only) H.323 Calls: 15 fps @ 56320 Kbps H.323 Calls: 30 fps @ 336768 Kbps

Languages Supported

English, French, German, Spanish, Italian, Portuguese, Norwegian, Chinese and Japanese

Transmission Speed

ViewStation Model ViewStation SP128 ViewStation SP384 H.56384 H.56768
data rates (Kbps) data rates (Kbps)

Digital Microphone Pod

Coverage 360 Microphones have 3 hypercardioid elements Omni-directional coverage

Warranty

One year parts and labor
Remote Management Video Inputs (NTSC or PAL)
Document Camera or VCR (w/external connector) S-Video or composite Extensive diagnostics and software upgrades via PC, LAN or video call Supports Polycom Global Management System, Global Address Book and SNMP Supports Polycom OneDial
Video Outputs (NTSC or PAL)
Main Monitor S-Video or composite
Ethernet/Internet/Intranet Connectivity
Supports TCP/IP, DNS, WINS, SNMP, DHCP, ARP, WWW, ftp, Telnet 10/100 Mbps Ethernet Port T.120 Interface with Microsoft NetMeeting
Main Monitor Auto-PIP System
Auto-on, auto-swap, auto-off
Integrated Main Camera-Sony EVI-10
Image Sensor 1/3 in IT CCD Lens 65 field of view 12 x Zoom; f=4.2 to 42 mm F=1.85 to 2.9 mm Auto focus

Collaboration Solutions

PC Presents for Microsoft PowerPoint Polycom SNAP for high resolution graphics capture Visual Concert DC Visual Concert PC Basic
Polycom, the Polycom logo design and ViewStation are registered trademarks. Visual Concert, Global Management System, ARENA and Polycom OneDial are trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies.

1-800-224-7083

www.ivci.com
2002 Polycom, Inc. All rights reserved. Part No. 3726-06383A Rev. 09/02

Underwriters Laboratories Statement
The system is intended to be powered only by the supplied power supply unit.
CE Mark R&TEE Directive:
This ViewStation SP and ViewStation SP Product line has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polyspan Ltd, Whichford House, Parkway Court, Oxford Business Park South, Oxford, OX4 2JY, UK
Declaration of Conformity:
Hereby, Polyspan Ltd. declares that this ViewStation SP and ViewStation SP Product line is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Konformitetserklring:

Hermed erklrer Polyspan Ltd., at indestende ViewStation SP and ViewStation SP Product line er i overensstemmelse med de grundlggende krav og de relevante punkter i direktiv 1999/5/EF.

Konformittserklrung:

Hiermit erklrt Polyspan Ltd., dass der ViewStation SP and ViewStation SP Product line die grundlegenden Anforderungen und sonstige magebliche Bestimmungen der Richtlinie 1999/5/EG erfllt.
Vaatimustenmukaisuusvakuutus:
Polyspan Ltd. vakuuttaa tten, ett ViewStation SP and ViewStation SP Product line on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tt koskevien snnsten mukainen.
Dclaration de conformit :
Par la prsente, Polyspan Ltd. dclare que ce ViewStation SP and ViewStation SP Product line est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999/5/CE.
Dichiarazione di conformit:
Con la presente Polyspan Ltd. dichiara che il ViewStation SP and ViewStation SP Product line soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE.
Verklaring van overeenstemming:
Hierbij verklaart Polyspan Ltd. dat diens ViewStation SP and ViewStation SP Product line voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.
Declarao de Conformidade:
Atravs da presente, a Polyspan Ltd. declara que este ViewStation SP and ViewStation SP Product line se encontra em conformidade com os requisitos essenciais e outras disposies relevantes da Directiva 1999/5/CE.
Declaracin de conformidad:
Por la presente declaracin, Polyspan Ltd. declara que este ViewStation SP and ViewStation SP Product line cumple los requisitos esenciales y otras clusulas importantes de la directiva 1999/5/CE.

verensstmmelsefrklaring:

Polyspan Ltd. frklarar hrmed att denna ViewStation SP and ViewStation SP Product line verensstmmer med de vsentliga kraven och vriga relevanta stadganden i direktiv 1999/5/EG.

ViewStation SP384

The Triple BRI network interface module uses up to three ISDN lines for network connectivity and requires a Polycom Triple BRI inverse multiplexer that provides connectivity to conduct a videoconference at a maximum data rate of 384 Kbps. Complete the following to connect the ViewStation SP with Triple BRI to the network: 1. Connect three ISDN lines from RJ-45 wall jacks on the ISDN network to the connectors labeled ISDN S/T on the BRI network interface module. 2. Connect the RJ-45 cable with the green tip to the green RJ-45 port on the back of the ViewStation SP as shown on the QuickStart Card. 3. Connect the opposite end of the green tipped RJ-45 cable into the green RJ-45 port labeled xon the Triple BRI network interface module. NT-1. If you are connected to an internal phone system, commonly called a PBX, you need to connect the ISDN cables from the Triple BRI network interface module to an ISDN network termination (NT-1) device, which is connected to the ISDN wall jack.
If you connect less than three ISDN lines to the Triple BRI network interface module, the status indicators shown on the TV monitor are displayed in red.
For more ISDN information, refer to the Appendix D, ISDN Information, on page 151.

ViewStation SP128

Complete the following steps to connect the ViewStation SP128 to an ISDN network: 1. Connect the green tipped RJ-45 cable to the green RJ-45 port on the back of the ViewStation SP. 2. Connect the opposite end of the green tipped cable to an ISDN wall jack. For more ISDN information, refer to the Appendix D, ISDN Information, on page 151. Once the interface is properly connected, the ViewStation SP is ready to be configured for EtherNet LAN connectivity.
Connecting the ViewStation SP to an Ethernet LAN
The following describes how to connect the ViewStation SP to an Ethernet LAN. Before setting up the ViewStation SP, ensure all the network connectivity issues are tested and resolved.
Complete these steps to connect the ViewStation SP384 with to an Ethernet LAN network: 1. Connect the orange tipped RJ-45 cable to the RJ-45 port labeled LAN on the back of the ViewStation SP. 2. Connect the opposite end of the orange tipped RJ-45 cable with the orange tip to an Ethernet LAN wall jack. 3. If the LAN wall jack is active, a green light appears on the orange RJ-45 port on the back of the ViewStation SP384.
Complete these steps to connect the ViewStation SP128 with to an Ethernet LAN network: 1. Connect the orange tipped RJ-45 cable to the RJ-45 port labeled LAN on the back of the ViewStation SP128. 2. Connect the opposite end of the orange tipped RJ-45 cable with the orange tip to an Ethernet LAN wall jack. 3. If the LAN wall jack is active, a green light appears on the orange RJ-45 port on the back of the ViewStation SP128.

LAN/Internet Calls (H.323) Checked: Enables H.323 videoconferencing for the ViewStation SP. Not Checked: Disables the H.323 videoconferencing for the ViewStation SP.
At least one calling preference must be selected for their status indicators to appear on the main screen.
Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation SP is set up to use a Global Address Book (GAB.) See Global Address, on page 53.
Checked: The IP or E.164 Dialing Extension is displayed when a video call is initiated in H.323 calls only. Not Checked: The IP or E.164 Dialing Extension is not displayed when a video call is initiated in H.323 calls only.
Figure 1-7. Call Preference Screen
8. The H.323 Setup screen is used to specify the H.323 name and extension. This screen appears only when H.323 is enabled for the ViewStation SP.
Figure 1-8. H.323 Setup Screen
An Auto H.323 Dialing check box appears below the H.323 extension (E.164). Complete the following steps to enter information on the H.323 Setup screen. 1. Enter a name in the H.323 name when calling this system text box. Select name which is easy to remember such as the name of the conference room. 2. Enter the H.323 extension (E.164). E.164 is a naming scheme based on the ViewStation SP serial number and MUST be unique to each ViewStation SP system. 3. Uncheck the Auto H.323 Dialing check box if displayed. 9. A network gatekeeper provides terminal gateway registration, address resolutions, bandwidth and admission control. It is commonly used for point-to-point Internet video calls. A gatekeeper is not required for point-to-point Intranet video calls. Select one of the following options for Gatekeeper:
Figure 1-9. ViewStation SP Gatekeeper Screen
Off - Gatekeeper is not used. Specify - Enter the Gatekeeper IP address. Auto - The ViewStation SP automatically searches for a Gatekeeper on the LAN. If no Gatekeeper is used, the ViewStation SP continues to search for a gatekeeper until this setting is changed. If the LAN has more than one Gatekeeper, specify the correct Gatekeeper manually. Enter the area or STD code.
10. On the ISDN Video Numbers screen, complete the following:
Enter the ISDN numbers assigned to the ViewStation SP. The ISDN service provider should have provided this number when the ISDN line was installed.
Figure 1-10. ViewStation SP384 ISDN Video Numbers Screen
Enter the ISDN numbers for the ViewStation SP384 as shown in Figure 1-10. The ISDN number for channels B1 and B2 are generally the same.
Figure 1-11. ViewStation SP128 ISDN Video Numbers Screen

Figure 2-14. ISDN Video Network Screen

Call Preference

The Call Preference screen (System Info > Admin Setup > Video Network > Call Preference) shown in Figure 2-15 determines how a video call is made. The two types of calls made are: ISDN Video Calls (H.320): Checked: Enables ISDN videoconferencing on the ViewStation SP. Not Checked: Disables ISDN videoconferencing ability on the ViewStation SP.
Figure 2-15. Call Preference Screen
LAN/Internet Calls or H.323: Checked: Enables H.323 videoconferencing on the ViewStation SP. Not Checked: Disables H.323 videoconferencing on the ViewStation SP. Display IP Dialing Extension: The IP dialing extension is used if a ViewStation SP is set up to use a Global Address Book (GAB). Checked: The E.164 Dialing Extension is displayed when a video call is initiated in H.323 calls only. Not Checked: The E.164 Dialing Extension is not displayed when a video call is initiated in H.323 calls only.
The Video Network screen (System Info > Admin Setup > Video Network) shown in Figure 2-16 provides three icons which: Set Dialing Speeds. Configure Video Network properties. Set Call Preferences.
Figure 2-16. Video Network Screen (ViewStation SP128 Only)

Dialing Speeds

The Dialing Speeds screen (System Info > Admin Setup > Video Network > Dialing Speeds) specifies the dialing speeds that are available when a call is placed.
Figure 2-17. Dialing Speeds Screen
Highlight the box to the right of each speed and press the SELECT button to select a speed. A red check mark appears on the Dialing screen when a speed is selected.
The ISDN Video Network screen (System Info > Admin Setup > Video Network > ISDN Video Network) contains information entered during system setup. The five user configurable fields are: Country Code: Choose the Country Code associated with the country where the ViewStation SP is used. Area Code: Choose the Area Code or STD Code where the ViewStation SP is used. Number A: Enter the primary ISDN number assigned to the ViewStation SP. Number B: Enter the secondary ISDN number assigned to the ViewStation SP. ISDN Switch Protocol: Select the appropriate ISDN switch protocols. Contact the ISDN provider to determine the ISDN switch protocol. Service Profile IDs (SPIDs): The Service Profile Identifiers screen (SPIDs) appears only if United States or Canada is

Figure 2-23. H.323 Setup Screen
H.323 name when calling this system: Enter a name in the text box. This name is displayed on the far-site during a
Polycom, Inc. 45 ViewStation SP User Guide
videoconference. Use a name which is easy to remember such as the name of the conference room. H.323 extension (E.164): E.164 is a naming scheme used to identify the ViewStation SP with the H.323 name.
Auto H.323 Dialing: The ViewStation SP determines how a call is placed based on the number dialed and speed selected. For example: For H.320 calls: If the number dialed is 555-1234 and the speed is 2X64, the ViewStation SP provides an additional field to place dials a non-bonding H.320 call. For H.323 calls: If the number is 255.255.255.90 and the speed is 2X128 then the ViewStation SP dials a non-bonding H.323 call, but only provides one place holder for H.323 calls. Note If you dial by DNS name or PBX extension, do not check this feature. Checked: The ViewStation SP assumes the video call is for H.323 videoconferences and provides only one place holder to make a video call. Not Checked: The ViewStation SP provides an option to place IP or ISDN calls as shown in Figures 2-24 and 2-25.
Figure 2-24. Video Phone Screen (with ISDN Selected)
Figure 2-25. Video Phone Screen (with IP Selected)

Gateway

The Gateway screen (System Info > Admin Setup > LAN/H.323 > Gateway) is used to configure the gateway profile in accordance with a specific gateway used on a LAN. The prefix and suffix are pre-programmed on the gateway and are associated with a bandwidth used for the gateway to make a call. For example: 72569 The number 7 is assigned to a specific RadVision gateway. The number 256 is the bandwidth speed at which the gateway places a video call. The number 9 tells the gateway to place a call outside the LAN.
Figure 2-26. Gateway Screen
The gateway place calls if the bandwidth number corresponds to the correct line speed. For example: An invalid speed is 255. Valid bandwidth speeds are listed on the Gateway screen shown in Figure 2-26. The Gateway rejects this value and does not connect the call.

Sound Effects Volume: When highlighted, use the VOLUME UP AND DOWN keys to select the audio levels of the ViewStation SP. The sound effects volume level may be adjusted from 1 to 10. At each increment, a tone notifies the user of the volume level. Optimize (G728:G722): This feature is used to optimize the video or audio quality of the videoconferencing. Video: The video is set to G728 for optimum video quality.
Audio: The bandwidth used for audio is set to G728 for optimum audio quality.
Figure 2-43. Audio Quality Screen
Acoustic Plus 716: Checked: Polycoms Acoustic Plus audio technology provides low bit rate wide band audio (7 KHz/16Kb) quality without compromising video quality. Not checked: Disables the acoustic plus feature.

Video/Camera

The Video/Camera screen (System Info > Admin Setup > Video/Camera) shown in Figure 2-44 is used to configure the ViewStation SP video and camera properties. These properties are: Display Graphics in a Call: Checked: Graphics (mute, site name and number.) Not checked: If you disable this feature, no graphics are displayed on the screen when you're on the video screen in a call. This is used to provide a clean image without graphics.
Figure 2-44. Video & Camera Screen
Snapshot Timeout: Checked: By default, all slides and snapshots are displayed for a period of four minutes. When the display times out after four minutes, the ViewStation SP automatically returns to live video. Not Checked: The snapshot or slide stays on screen indefinitely until the near site user presses the SNAPSHOT button on the remote control to return to live video. Both sites must have disabled Snapshot Timeout for this feature to work. If one side has not disabled Snapshot Timeout, the ViewStation SP reverts to the value set in this field.
Snapshot Camera: Select the camera used for snapshots. 1: The ViewStation SP uses camera number 1 for snapshots. 2: The ViewStation SP uses camera number 2 for snapshots.
PiP: Picture in Picture. The PiP window appears in the lower right hand corner during video calls.
Auto: The PiP window is displayed when in a video call and when the remote control is not resting on a flat surface. On: The PiP is displayed continuously.
67 ViewStation SP User Guide
Off: The PiP is not displayed.
Far Control of Near Camera: The far control of near camera feature allows the user on the far site to control the orientation of the near site camera by pressing the FAR button on the remote control. Checked: The far site may control the camera on the near site. Not Checked: The far site is unable to control the near camera.

When the ViewStation SP verifies each line connection, the yellow box icon turns a green up arrow. After a few seconds, all three green up arrows disappear.
Figure 3-3. ViewStation SP384 Main Calling Screen
If the ViewStation SP is checking the ISDN lines and the icons do not disappear, check the connection of the ViewStation SP and the configuration of your ISDN lines.
ViewStation SP128 Line Indicators
Each time the ViewStation SP128 is powered on, the network status indicators are displayed below the Video Call icon on the Main Calling screen. The icon flashes a yellow numbered box while the ViewStation SP checks the availability of the network line. If the icon turns to a red down arrow, check the cable connection or contact the network manager. The icon turns green when the ViewStation SP has verified the network line and is ready to place a video call. After a few seconds, the icon disappears. These icons remain visible while the ViewStation SP is checking the status of or there is a problem with the network.

Placing a Video Call

There are four ways to place a video call: Manually Using speed dial Dialing from the web interface Using the address book.
Placing a Video Call Manually
To manually place a video call: 1. From the Main Calling screen, using the ARROW buttons on the remote control to select the Video Call icon. Press the SELECT button on the remote control. The Video Phone screen is displayed.
Figure 3-4. Video Phone Screen
2. On the numeric keypad on the remote control, enter the IP address or the DNS name or H.320 phone number for the far site end-point. For example: 216.54.148.6 or lobby.austin.polycom.com. (H.323) 2593 (H.320)
Select the desired speed and type of call. Note For H.320: If the far site end-point if it is within the same PBX system. Enter the last four digits of its number.
To clear all information in the address field, use the ARROW buttons on the remote control to select the CLEAR button. Press the SELECT button on the remote control. Select the character using the arrow keys, enter the character by pressing the SELECT button on the remote control. Call Progress Indictors: The gray call progress indicators on the lower left side of the screen appear when a video call is
initiated from the ViewStation SP and indicate the status of the call. The change in the call progress indicator balls represent the status as the call is being placed. The status indicators appear in the following order: 1/4 Blue - Ringing 1/2 Yellow - Call connected to the CO and is ringing at the far site 3/4 Orange - Negotiation Full Green - Connected.
3. The ViewStation SP continues to ring until the call is answered, is refused or is manually disconnected. 4. If there is no answer from the far site, press the CALLHANG-UP button on the remote to end the call if the call did not connect, the ViewStation disconnects immediately, if the video call connects the following Call Hangup Choices screen are displayed: Disconnect Video Call Stay In a Call.

Select the Disconnect Video Call icon and press the SELECT button on the remote control. 5. After a call connects, a PiP window appears in the lower right corner of the television monitor. 6. To end the call, press the CALLHANG-UP button on the remote control. The Call Hangup Choices screen is displayed.
Figure 3-5. Call Hangup Choices Screen
7. Select the Disconnect Video Call icon and press the SELECT button on the remote control. Note The calls automatically terminate after 60 seconds if no choice is made from the Call Hangup Choices screen.
8. When the call ends, a ViewStation SP displays a dialog which allows you to save the number in your address book. Once the number is saved to your address book, the dialog does not appear.
Placing a Video Call Using Speed Dial
Use the speed dial feature to redial the last six dialed numbers. Before a number is available for speed dialing, the number must be in the address book. To place a speed dial call: 1. From the Main Menu, use the ARROW buttons on the remote to select the Speed Dial icon. The Speed Dial screen (Figure 3-6) is displayed when the SELECT button is pressed.
Figure 3-6. Speed Dial Screen
2. The Speed Dial screen displays a maximum of six speed dial entries. There are two ways to select a entry listed on the Speed Dial screen: Use the remote controls numeric keypad to select the number of the speed dial entry you want to dial. The speed dial entrys number appears at the top left corner of the entry. OR Use the ARROW buttons on the remote control to highlight the desired Speed Dial entry corresponding to the number of the speed dial entry and press the SELECT button on the remote control.
To keep a specific entry on the Speed Dial screen, do the following: 1. Select a number 1-6. 2. Press the # button on the remote control. A Lock icon appears on the right side of the box for that number. 3. Press the # button to toggle between locked and unlocked. Complete the following to add an entry from the address book to the Speed Dial screen: 1. Press the * button on the remote control to jump to the Address Book screen.
2. On the Address Book screen, select the appropriate entry. 3. Press the SELECT button on the remote control.
Placing a Video Call From the Web lnterface
Placing a call from the web interface can only be done if the ViewStation SP is connected to a PC. See Placing a Call From the ViewStation SP Web Interface, on page 110.

Using the Address Book

Similar to a hardcopy address book or a software products address book, the ViewStation SP provides an address book to store access names and numbers. With entries stored in the address book, a video call may be placed by name, instead of remembering or looking up a number and then manually dialing it. The ViewStation SP address book may hold up to 1000 entries. If your organization uses Polycom's Global Management System (GMS) software, you can configure the address book to automatically show all of the addresses that your organization uses. This section describes how to: Add new entries Edit existing entries Delete entries in the address book. Transfer an address book to a far site Use the Global Address Book (GAB).

Connecting The ViewStation SP to a Stand Alone PC
Figure 4-1-b illustrates a configuration which neither the ViewStation SP nor the PC has access to an Ethernet LAN. For example: For an
ISDN configured ViewStation SP where H.323 videoconferencing is not used. This configuration is NOT recommended when connecting to an Ethernet LAN in which a DHCP server is used. 1. Connect the orange tipped RJ-45 cable connector on the LAN adapter to the orange RJ-45 port on the ViewStation SP. 2. Connect the blue tipped RJ-45 cable to the blue RJ-45 port on the LAN adapter. Connect the opposite end of the blue tipped RJ-45 cable to the Ethernet port on the PC. 3. Power on the ViewStation SP. 4. Configure the ViewStation SP DHCP setting (System Info > Admin Setup > LAN/H.323 > LAN & Intranet). Select SERVER in the DHCP field. The ViewStation SP becomes a DHCP server and provide IP addresses for up to 12 PCs. Note If the DHCP server option is not available on your ViewStation SP, you must update your ViewStation SP through an H.320 call or connect the ViewStation SP to a LAN and run the SoftUpdate application on the ViewStation SP and check Enable system to be a DHCP server.
5. The ViewStation SP prompts you to save the changes. 6. Go to the System Information screen (System Info). The IP address of 1.1.1.2, which is the IP address of the ViewStation SP. 7. The following message dialog box appears: The system will now issue IP addresses to other PCs in the LAN. Continue Yes or No? Choose Yes then exit the screen by selecting the Menu icon, the ViewStation SP automatically restarts. If you choose No, your changes are not saved. 8. Complete the following steps on your PC to finish configuration: For Windows 9X/NT: Right-click on the Network Neighborhood icon for on your Windows desktop and select Properties from the menu. The Network dialog box appears. For Windows 2000/ME: Right-click on the My Network Places icon for on your Windows desktop and right click on Local Area Connection.
The Network dialog box appears (the screen in Figure 4.2 is for Windows 2000 operating system. Your operating system my display this information differently.)

Upgrading Software over the LAN
You can use the SoftUpdate application to upgrade your software over the LAN. Complete the following steps to upgrade your ViewStation SP software: 1. Download the latest software from www.polycom.com and save it on your PC. If you do not have internet access, your reseller can supply you with the application.
2. Double-click on the software zip file and select a directory in which you want the files extracted. If you are prompted for a password, contact your network administrator. 3. Once the application is extracted, double-click on the SoftUpdate.exe file. The SoftUpdate dialog box appears.
Figure 4-17. Software Update Screen
4. Click on the SOFTUPDATE button. The IP Address dialog box appears. 5. Enter the IP Address of the ViewStation SP you want to update and an administrator password, if one is required. Click OK. A System Info dialog box appears.
Figure 4-18. System Information Dialog Box
6. Click on the CONTINUE button to start the update process. During the update, complete the following: a. Print and read the Read Me First file. b. Periodically look at the progress of the update. See Network and Communications, on page 140 if this process appears to be inactive after 10 minutes. c. When the SoftUpdate is complete, click OK to close the SoftUpdate application.

Using PolySnap

Polycom SNAP! takes snapshots of the PC screen and displays the snapshots on a Polycom ViewStation SP. You can take snapshots of the entire PC screen or specific windows or areas of the PC screen and display the snapshots on one or more Polycom ViewStations. Polycom SNAP! enhances your company's videoconferencing capabilities and people's productivity. For example, you can have a single, point-to-point videoconference with another site and display the snapshot on your ViewStation SP and the other site's ViewStation SP at the same time. You can also have a videoconference with multiple sites and display the same snapshot on all of the ViewStations simultaneously. When you start Polycom SNAP!, image in Figure 4-19 is displayed.
Figure 4-19. Polycom Snap
Polycom SNAP! uses a camera interface because using Polycom SNAP! is like taking a snapshot of someone or something and showing the snapshot to others. Using the camera, you can connect your PC and ViewStation SP, define what type of snapshot you want
and how often you want to take it, and take a snapshot to display on the ViewStations. With Polycom SNAP!, you can: Display snapshots from a PC on a local ViewStation SP for viewing during a meeting. Conduct a videoconference with another site and display snapshots of your PC on the near and far sites at the same time. Conduct a multi-point videoconference with multiple sites and display snapshots of your PC to all of the participating ViewStations simultaneously. Polycom SNAP! operates during calls to both Polycom and other video conferencing systems. Present snapshots for up to fifteen participants simply by accessing the ViewStation SP web interface and view the snapshots.

No answer from user (user alerted)

Call rejected

Number changed
Non-selected user clearing Destination out of order

Invalid number format

Facility rejected Response to STATUS ENQUIRY Normal, unspecified
No circuit/channel available Network out of order

Temporary failure

Switching equipment congestion Access information discarded Requested circuit/channel not available Resource unavailable, unspecified Quality of service unavailable
The network switching equipment is temporarily overloaded and the destination can not be reached. The requested access information can not be provided by the network. An unknown reason prevents the remote equipment from providing the requested channel. This might be a temporary problem. An unknown reason prevents the remote equipment from providing the requested channel. This might be a temporary problem. The network can not provide the requested quality of service (as defined by CCITT recommendation X.213). This might be a subscription problem. The remote equipment supports the requested supplementary service, but only by subscription. The caller has requested a bearer capability that the network can provide, but the user is not authorized to use. This might be a subscription problem. The network normally provides the requested bearer capability, but not at the present time. This might be due to a temporary network problem or to a subscription problem. An unspecified reason prevents the network or remote equipment from providing the requested service option. This might be a subscription problem. The network cannot provide the bearer capability requested by the user. The requested channel type is not supported by the network or the destination equipment. The supplementary service is not supported by remote equipment. The network is unable to provide unrestricted digital information over bearer capability. The network or remote equipment is unable to provided the requested service option for an unspecified reason. This might be a subscription problem. The remote equipment received a call with a call reference that is not currently in use on the user-network interface.
Requested facility not subscribed Bearer capability not authorized
Bearer capability not presently available
Service or option not available, unspecified Bearer capability not implemented Channel type not implemented Requested facility not implemented Only restricted digital information bearer is available Service or option not available, unspecified Invalid call reference value

Identified channel does not exist A suspended call exists but this call identity does not
The receiving equipment is requested to use a channel that is not activated on the interface for calls. The network received a call resume request. The call resume request contained a call identify information element indicating that the call identity is in use for a suspended call. The network received a call resume request that contained a Call Identify information element indicating that it is in use for a suspended call. The network received a call resume request when there was not a suspended call pending. This might be a transient error that will be resolved by successive call retries. The network received a call resume request. The call resume request contained a call identity information element, which once indicated a suspended call. However, the suspended call was cleared either by timeout or by the remote user. Indicates that an attempt was made to connect to non-ISDN equipment. For example, to an analog line. The ISDN exchange was asked to route the call through an unrecognized intermediate network. An invalid message was received, and no standard cause applies. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. The receiving equipment received a message that did not include one of the mandatory information elements. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. The receiving equipment received an unrecognized message, either because the message type was invalid or because the message type was valid but not supported. Cause 97 is due to either a problem with the remote configuration or a problem with the local D channel.

Call identity in use

No call suspended
Call having requested call identity has been cleared
Incompatible destination Invalid transit network specified Invalid message, unspecified
Mandatory information element is missing
Message type nonexistent or not implemented
Message incompatible with call state or message type nonexistent Information element nonexistent or not implemented
The remote equipment received an invalid message, and no standard cause applies. Cause 98 is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. The remote equipment received a message that includes information elements which were not recognized. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider. The remote equipment received a message that includes invalid information in the information element. This is usually due to a D-channel error. The remote equipment received an unexpected message that does not correspond to the current state of the connection. This is usually due to a D-channel error. A timer expiry initiated an error-handling (recovery) procedure. This problem is typically temporary. An unspecified D-channel error when no other standard cause applies. An event occurred, but the network does not provide causes for the action that it takes. The precise problem is unknown. User needs to check cabling, ISDN adapter status and network connections. A switch protocol error exists, or (in the United States or Canada) a SPID assignment problem. There is either a switch protocol error,. The ISDN signaling code has encountered an error processing an ISDN action. ISDN adapter busy-wait and retry.

Intranet

A new network model based on the idea of making information and communications as accessible on internal corporate networks as it is on the public Internet.
Internet Service Provider.
Inverse Multiplexer. Equipment that combines 64Kbps channels and presents them to the user's terminal equipment as if they were a single larger bandwidth channel.
Internet Protocol. An IP address is a number that identifies a computer connected to the Internet. Every computer that is connected to the Internet must have unique IP address. Currently, an IP address consists of four sections separated by periods. Each section contains an 8-bit value represented as a number ranging from 0 to 255. The allocation of these IP addresses follows a two-level architecture that assigns IP numbers to a network and the hosts on that network.

IP Precedence

IP precedence tells downstream networking equipment (mainly routers) to give priority to audio and video data. It marks each audio and video packet with a user defined precedence (the default is 4). Only audio, video and far end camera control packets are marked. Control packets (such as opening and closing of connections, channels, etc.) are not marked with precedence. The user may specify any one of 8 levels (0-7) of precedence with 0 signifying no priority and 7 signifying the highest priority. It is recommended by networking equipment vendors to use 4 for multimedia data. By default, IP precedence is disabled by most routers and is not enabled on the Internet.
Integrated Services Digital Network. Fully digital telephony service, available at 128
Kbps (BRI), 1.544 Mbps (PRI), and Broadband ISDN (2 Mbps - 600 Mbps). ISDN usually consists of 2 B channels of 64 Kbps, and one D channel of 16 Kbps on one RBI (basic rate interface). The D channel is used for out-of-band signaling which does not interfere with the flow of information going through the B channels.
LAN Local Area Network. A communications network that serves users within a confined geographical area. It is made up of servers, workstations, a network operating system and a communications link.
Multipoint Conferencing Unit or Multi Control Unit. Hardware at a central site in a videoconferencing network that allows 3 or more videoconferencing systems to participate in an interactive multi-way conference.