REVISIONS ZONE REV. DESCRIPTION DATE APPROVED

5.1.20

78.7 3.10

3.2.13

29.2 1.15

55.9 2.20 114.3 4.50

6.2.24 25.3 1.00

29 1.14

35.4 1.39
8.3.33 4.7.19 4.6.0 15.4.61

8.7.0 88.9 3.50

UNLESS OTHERWISE SPECIFIED: DIMENSIONS ARE IN INCHES TOLERANCES: FRACTIONAL 1/16 ANGULAR: MACH 1 BEND 1 TWO PLACE DECIMAL.01 THREE PLACE DECIMAL.005 DRAWN CHECKED ENG APPR. MFG APPR. Q.A. COMMENTS:

NAME 060118

DATE wn
PROPRIETARY AND CONFIDENTIAL THE INFORMATION CONTAINED IN THIS DRAWING IS THE SOLE PROPERTY OF QUATECH. ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF QUATECH IS PROHIBITED.
INTERPRET GEOMETRIC TOLERANCING PER: MATERIAL FINISH NEXT ASSY USED ON APPLICATION FILENAME

17.8.70

TITLE:

QUATECH, INC.

Dimensional Drawing, SSE-UMB-100/400

SIZE DWG. NO.

38.3 1.51

DO NOT SCALE DRAWING

Sales Drawing

SHEET 1 OF 1

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Single-Port Serial Device Server Owners Manual

Model SSE-410D

Document Number: 940-0185-100

World Headquarters

Quatech, Inc. 5675 Hudson Industrial Parkway Hudson, OH 44236 Telephone (330) 655-9000 - Fax (330) 655-9010 Home Page: http://www.quatech.com/ Sales e-Mail: sales@quatech.com - Fax (330) 655-9070 Technical Support: http://www.quatech.com/support/support.php

Quatech, Inc. June 2003

Document Number: 940-0185-100 SSE-410D Owners Manual
Quatech, Inc. - 5675 Hudson Industrial Parkway, Hudson, OH 44236 330.655.9000 http://www.quatech.com

Title Page

Copyright
Copyright 2003, Quatech, Inc. All rights are reserved. The information contained in this document cannot be reproduced in any form without the written consent of Quatech, Inc. Any software programs that might accompany this document can be used only in accordance with any license agreement(s) between the purchaser and Quatech, Inc. Quatech, Inc. reserves the right to change this documentation or the product to which it refers at any time and without notice. QUATECH is a registered trademark of Quatech, Inc. Other product and brand names listed in this manual may be trademarks of their respective owners. The information in this manual is believed to be accurate and reliable at the time of posting. Notwithstanding the foregoing, Quatech assumes no responsibility for any damage or loss resulting from the use of this manual, and expressly disclaims any liability or damages for loss of data, loss of use, and property damage of any kind, direct, incidental or consequential, in regard to or arising out of the performance or form of the materials presented herein or in any software program(s) that may accompany this document. Changes or modifications to this device not explicitly approved by Quatech will void the user's authority to operate this device.

Trademarks

Disclaimer

Feedback

Quatech, Inc. encourages and appreciates feedback concerning this document. Please send any written comments to the Technical Support department at the address listed on the title page of this manual.

Table of Contents

1 Introduction... 1
Features....1 Product Specifications...2 Protocol....2 Management.....2 Power & Environment....2 Default Settings...3
Making the Hardware Connections.. 4
Serial Connection....4 Power Connection...4 Ethernet Connection....4 Reset Button....4 LED....4 Dip Switch Setting...5 Console....5 Upgrade....5 Default Setting....5 IP - RS232 Bridge....6 IP - RS422 Bridge....6 IP - RS485 Bridge....6 RS-485 Bias Resistors....6
Quatech SSE-410D Software Installation.. 7 Quick Start Using SSE-410D Manager Software. 10
Searching LAN for SSE -410D...10 Configuration Screen....11 Setting the IP address, Netmask, and Gateway fields..12 Configuring the serial port settings...13 Configuring the mode of operation...13 Setting TCP/UDP protocol...14 TCP/UDP Port...14 Remote IP address....14 Saving the changes....14

Installing Virtual COM Port.. 15
Installing Virtual COM Port....15

Setup Menu... 18

Console Mode Setup... 21 Communication Modes... 23
Direct IP mode....23 Virtual COM mode....23 Paired mode....24 Heart Beat....24
Configuring Virtual COM Port.. 25
Configuration with SSE-410DManager Software..25 Configuration with Device Manager...26
Uninstalling the Virtual COM Port.. 28
Removing the Virtual COM port with the SSE -410D Manager software.28 Removal of the Virtual COM port using the Device Manager.29

Upgrade Mode... 31

Serial Port / Virtual COM...31
RS-232 Loopback Connections.. 34 Warranty... 35

Introduction

The Quatech SSE-410D serial device server connects RS-232, 422, 485 serial devices to an Ethernet LAN/WAN providing a reliable communication connection. Existing Windows based serial software using standard Windows API does not have to be modified to communicate over an Ethernet LAN to a serial device. The Quatech virtual COM port will make this an easy transition. The SSE-410D operates in Direct IP Mode, Virtual COM Mode, and Paired Mode. The SSE-410D has one asynchronous DB-9 serial port and one 10/100 Mbps Ethernet RJ-45 connection. The Ethernet port will auto-select 10BaseT or 100BaseTX. The SSE-410D Windows driver installs a virtual COM port in the Device Manager of the operating system. The virtual COM port is designed to establish a connection with the SSE-410D. This in turn will allow communications with the connected serial device in the same manner as a device connected to the COM port on a PC. The LAN becomes transparent to the serial device and the software running on the PC. The SSE-410D can be configured as a TCP or UDP Client/Server. In direct IP and virtual COM modes, SSE-410D should be configured as a server. The SSE-410D also offers a Heart Beat feature to insure a reliable communications connection.
Features DIN rail or Panel mount Supports 10/100 Mbps Ethernet Supports RS-232, RS-422, and RS-485 serial interface Supports LAN and WAN communications In Server mode supports individual client sessions for security. Management access password protected. Virtual COM drivers for Window NT/98/ME/2000/XP

Product Specifications Serial Memory: Serial Connection: Interface: Serial: LAN: Supported Signals: 64K bytes DTE DB-9 male One (1) - RS-232, RS-422, or RS-485 Dip Switch Selectable 10/100 Mbps Auto-detecting - 10 Base T, 100 Base TX RS-232 - TX, RX, RTS, CTS, DTR, DSR, DCD, GND RS-422 - TX+, TX, RX+, RX, RTS+, RTS, CTS+, CTS-, GND RS-485 - Data +, Data 110 bps to 230.4k bps none, even, odd 7, 8 1, 2
Data Rate: Parity: Data Bits: Stop Bits: Protocols
TCP, IP, ARP, DHCP, Telnet, HTTP, UDP, ICMP Management SSE-410D Manager, Serial Console, Telnet (Soon to be released Web server) Firmware upgradeable Power & Environment Power Requirements: Operating Temperature: Storage Temperature: Humidity: Approvals: 12 VDC @ 200 mA 0 to 50 C (32 to 122 F) 20 to 60 C (4 to 140 F) 0 to 90% Non-Condensing CE, FCC
Dimensions: 3.35 x 4.5 x 0.90 in (8.5 x 11.5 x 2.3 cm)
SSE-410D Default Settings Server Name: Serial Number: Password: DHCP: IP Address: Net Mask: Gateway : Baud Rate: Data/Parity/Stop: Flow Control: TCP/UDP Port: Connection Mode: Remote IP Address: SSE-410D Blank Disable 192.168.0.1 255.255.255.0 192.168.0.8-N-1 None TCP 4000 Server 255.255.255.255
Making the Hardware Connections
The following information is provided to give the user an understanding of how to connect the SSE-410D to the LAN and serial device. A review of the switch settings and the functionality of the LEDs are also provided. Serial Connection The SSE-410D has a DB-9 male connector. The serial port is configured as a DTE (data terminal equipment) device. All PC COM ports are DTE ports. A null modem cable is required to make a connection between the COM port on a PC and the SSE410D serial port. A straight through cable is required to connect the SSE-410D serial port to a DCE device. Power Connection The SSE-410D is shipped with a 12 VDC 500mA power supply. The tip of the connector is positive. When inserted into the jack the red power light will illuminate, confirming power has been supplied to the unit. Ethernet Connection A straight-through Ethernet cable can be used to connect the serial device server to an Ethernet hub, switch, or wall plate. A crossover Ethernet cable can be used to make a connection directly to the NIC (Network Interface Card) on a PC or laptop. Reset Button The reset button can be found between the switch and power jack. To reset the unit manually apply power, insert a small plastic tool, and press lightly depressing switch. Hold for 3 seconds and release. The Link and Ready light will go out and turn back on. LED Definition Led Name Power Link Ready Led Function Red Power has been supplied Green 100 BaseTX Ethernet connection established Yellow 10 BaseT Ethernet connection established Flashing Green system is ready

Dip Switch Settings There are 6 operation modes defined by the 3 switches. They are defined in the following table. Sw1 On Off On Off On Off Console Mode The console mode allows access to the SSE-410D setup menu. This is one way to reconfigure the default settings for the application. A serial connection is made between a COM port on the PC and the serial port of the SSE-410D with a null modem cable. In console mode, the serial port defaults to an RS-232 interface. The SSE-410D serial port default settings are, baud rate 9600, 8 data bits, no parity, and 1 stop bit. Hyper Terminal should be used for this type of setup. Hyper Terminals serial settings are configured the same as the mentioned default settings of the SSE410D and must be set to VT100 emulation mode. The default settings are used only if they have not been changed. See Chapter 7 for details. Upgrade The newest firmware can be installed on the SSE-410D using the PCs serial port or the Virtual COM port. Some firmware upgrades may require a new software upgrade with the Virtual COM driver being the critical component. See Chapter 11 for details. Default Setting When the switches are set to this mode, the SSE-410D will reset to the original default settings. Sw2 On On Off On Off Off Sw3 On On On Off Off Off Mode Console Upgrade Default RS-232 RS-422 RS-485
RS-232 Interface The RS-232 interface switch setting configures the DB-9 connector as a DTE, RS-232 port. RS-422 Interface The RS-422 interface is a full-duplex interface, two (2) transmit, two (2) receive and one (l) ground wire. The A lines are negative and the B line is positive. RS-485 Interface The RS-485 interface is a half-duplex communication interface, data line A, data line B, and ground. The A lines are negative and B lines are positive. RS-485 Bias Resistors Bias resistors can be added to the RS-485 circuit. If your application requires biasing, remove the cover and install the supplied jumpers. DB-9 Pin Configuration Pin 9 RS-232 DCD RXD TXD DTR GND DSR RTS CTS RI RS-422 RXDA () RXDB (+) TXDB (+) TXDA () GND CTSA () CTSB (+) RTSB (+) RTSA () RS-485

DATA B (+) DATA A () GND

Quatech SSE-410D Software Installation
It is recommended the user install the Management software and do a search for all SSE-410Ds connected to the LAN. When this is completed a window will list the devices, making them available for configuration. Configuring the serial device server to meet your LAN and application requirement is an easy process with the available setup menu in the management software. The following procedure installs the SSE-410D Manager software. 1. Inserting the Quatech Driver CD in the CD-ROM will automatically launch the Install Shield Wizard. a. To manually start the software installation, select the Start button on the desktop. At the Run command line type D:start.exe Then select OK. The D: is the drive letter for the CD Rom.
The Install Shield Wizard window automatically displays to begin the setup procedure.
Select Next when the SSE-410D Setup window appears.
In the Choose Destination Location window, select Next to install the manager software in the default location (recommended). Select Browse to install into a user-selected directory.
The Setup Status window displays the progress of the installation.
Select Finish when the Install Shield Wizard Complete screen appears.
When the installation is complete the Install window closes, allowing the user to access the management software in the program files. If loaded in the default location, go to Start/Programs/Quatech/SDS/SSE410D/SSE-410D Manager to open. Connect the SSE-410D to the LAN and apply power. The red LED indicates power has been applied; the Link LED indicates an Ethernet connection has been made; and the Ready LED will flash indicating communications with the unit can begin.
Quick Start Using SSE-410D Manager Software
The manager software performs several functions: Uninstall Virtual COM port, Searching LAN for SSE-410D, Configure SSE-410D, Configure Virtual COM Port, and upgrade Firmware. Connect the SSE-410D to the LAN and apply power. The red LED indicates power has been applied, the Link LED indicates an Ethernet connection has been made, and the Ready LED will flash indicating communications with the unit can begin. See Chapter 2 for Hardware Connections. Once the SSE-410D is connected to the LAN, the management software will be able to search the LAN for all connected SSE-410D servers and then display them in a window by name and IP address. Searching LAN for SSE-410D 1. Select SSE-410D Manager in the program file menu. If the default location was selected during the installation the program will be found under Start/Programs/Quatech/SDS/SSE410D. Select SSE-410D Manager.

On the menu side bar, select Searching Server button. The Searching for SSE-410D window opens and all SSE-410D serial device servers connected on the LAN are listed in the Manager Window.
Configuration Screen Highlight the serial device server in the Manager Window and double click to open the configuration menu options.
From the Server Properties menu the serial device server IP address, Net Mask, Gateway, serial port settings, and operation mode can be programmed into the unit. Select update and restart the SSE-410D once all settings are changed to conform to the desired application.
Details on Menu settings can be found in Chapter 6.
Setting the IP Address, Netmask, and Gateway Fields It is recommended to use a static IP address. The most commonly used option is to contact the network administrator and request a static IP address. The administrator will also have the Netmask and Gateway address information. Press the tab button to move to the next adjustable field in the menu. The arrow keys will scroll the options available in each field. Start by tabbing to the IP address field and insert the new IP address. Follow the same procedure with the Netmask and Gateway fields. All three fields will have to conform to your LAN for proper operation.
Configuring the Serial Port Settings Use the Tab key to advance to the baud rate, Data/Parity/Stop bits, and Flow control section of the menu. Use the arrow keys to advance to a selection that matches the connected serial device. The serial port settings must match the connected serial device when using TCP/UDP socket programs. If the SSE-410D Virtual COM driver is used, the application software will control the serial port setting.
Configuring the Mode of Operation It must first be decided what Operation Mode is going to fit the application. Connection mode has 2 options, client and server. When using the Virtual COM port feature, select Server When using socket software, select Server When using paired connection mode, set one to server and one to client. For more details see Chapter 8, Communication Modes.
Setting TCP/UDP Protocol The most common protocol is TCP. The default setting is TCP and should not be changed unless your application specifies a UDP protocol. TCP/UDP Port The default port number is 4000. The TCP/UDP Port defines a communication port. In all modes of operating, Virtual COM, Direct IP, and Paired modes both the TCP/UDP port settings must match. As an example, the Virtual COM default setting TCP/UDP Port # is 4000. If the port # in the setup menu is changed to 4001 the Virtual COM TCP/UDP Port will have to be changed to 4001. The change can be made in the Device Manager of the operating system or using the SSE-410D Manager software. Remote IP Address The default setting is 255.255.255.255. It is recommended not to change this setting until the application has been tested and is communicating properly. At that point the address-filtering feature of the SSE-410D can be activated. Refer to the Menu Overview section for more details. Saving the Changes To save the changes select the update button. Reset the SSE-410D Close the menu

Installing Virtual COM Port
The Virtual COM Port feature allows Windows platform software using standard API calls to be used in an Ethernet application. Running the Install Virtual COM port software adds a COM Port in the Device Manager of the operating system. The COM port will look like a standard COM port to Windows software used in most applications, allowing the software to open a connection with the serial port located anywhere on the LAN. When using the virtual COM port the SSE-410D is configured as a TCP or UDP Server. 1. On the Desk Top select Start/Programs/Quatech/SDS/SSE410D/Install Virtual COM.
The Install Virtual COM program will automatically search the LAN for all available SSE-410D serial device servers and display them in the Found SSE-410D window. Highlight the desired serial device server and select OK.
When the COMInst window opens, select the COM port # to which you want to map the serial device server. The default Flow Control setting is None. An RTS/CTS option is available if used by the application program and serial hardware. The Protocol, IP Address, and Port Number will mirror the settings of the selected serial device server. If any settings are changed in this part of the Virtual COM setup it will only affect the settings in the operating system Device Manager. It will not change the settings in the SSE-410D. The settings of the Virtual COM port in the Device Manager and the SSE410D Configuration menu must match. If the settings do not match, the software connecting to the Virtual COM port will be unsuccessful in opening the COM port. Highlight the desired COM port # and click OK.
Note: Your PC may have hardware COM ports and devices such as Modems loaded on COMs 1, 2, 3, or 4. It is recommended that the Virtual COM port selected start on COM 5 or higher. In Windows XP a Hardware Installation window stating that the drivers have not been tested by Microsoft may appear. Select Continue Anyway to proceed with the installation.
To confirm the installation, go to the Device Manager and select Ports (COM & LPT). The installed Virtual COM port will be displayed as SSE-410D COM #.

Flow Control The flow control setting must match the connected serial device. Tab to the Flow Control field and arrow to None or RTS/CTS. TCP/UDP Port Tab to the first field and select TCP or UDP protocol. If the users application does not require a UDP connection it is recommended to use TCP. TCP guarantees reliable communication through the use of error checking. The second field chooses the port number of the connection. A predefined TCP port, 5300, is reserved for the Heart Beat. See Chapter 4 for details on the Heart Beat feature. Connection Mode The Connection mode has two options, Client and Server. To set up Paired Mode, two SSE-410D serial device servers are required, with one set up as the server and the second set up as a client. A single SSE-410D is set up in the server mode to establish a Windows Virtual COM connection or a raw TCP or UDP connection. Remote IP Address This is a security feature that is activated when the IP address of the desired client is programmed into the remote IP Address setting of the menu. This tells the SSE-410D to communicate with only the listed IP address and to filter out all other requests for connection. The SSE-410D is setup in the menu as a TCP or UDP server to use this feature. There are five buttons at the bottom of the menu, Save, Default, Running, Reset and Status. The user can use TAB, Backspace, or arrow keys to move the cursor to the buttons position, and then press Enter. The Save action stores the configuration data to flash. The user must reset the device for the stored configuration data to take effect. The Default button restores the editing configuration data to default menu settings. The Running button restores the editing configuration data to the value that stored in the flash. For the edited value to take effect, the user needs to save the configuration data, and then reset the device. The Status button displays how many Ethernet packets and serial bytes are transmitted and received. A refresh button is available to update the displayed figures.

Console Mode Setup

Before the SSE-410D is installed on a LAN, the Console Mode can be used to change the default the settings. Connect a null modem cable between the serial port on the SSE-410D and the COM port on the PC. Apply power to the SSE-410D. The power and ready LED will light. Using Hyper Terminal open the connected PC COM port at a baud rate of 9600, Data bits 8, Parity None, Stop bits 1, and Flow control None. To view the menu, press the Space bar. Use the arrow keys to select the desired field. The following fields have a selection table to choose from: DHCP, Baud Rate, Data/Parity/Stop, Flow control, TCP/UDP port, and Connection mode. To view the options, arrow to the field and press Enter.

Once all the changes have been made, move to the Save field and press Enter.
The restart screen will appear. Select Yes to save changes. This is necessary to write the settings to the server. To view the changes, press the Space bar. The screen will reappear.

Communication Modes

The SSE-410D allows serial devices to communicate over a LAN or Intranet network. Serial devices are no longer limited to a physical connection to the PC COM port. They can be installed anywhere on the LAN using TCP/IP or UDP/IP communications. This will also allow traditional PC COM ports access to a serial device anywhere on the LAN network. Direct IP Mode Direct IP connections allow applications using TCP/IP or UDP/IP network socket programs to communicate with the asynchronous serial port on the SSE-410D. In this type of application the SSE-410D is configured to TCP or UDP server. The socket program running on the PC establishes a communication connection with the SSE410D. The raw data is sent directly to and from the serial port. Virtual COM Mode The Virtual COM mode requires the installation of a driver. When installed, a new COM port is added to the Device Manager. Windows programs using standard Windows API calls will be able to interface with Virtual ports. The PC will act as the host connecting to the SSE-410D when the program opens the virtual COM port.

SSE-410D

Once the connection is made, the LAN is transparent to the serial device. Applications work just as if the serial device is connected a hosts physical COM port. The virtual COM port converts the applications data into an IP packet destined for the SSE-410D, which in turn converts the IP packet back to serial data. In this mode, the SSE-410D must be set to either TCP/server or UDP/server in the menu with a designated communication port number. The virtual COM driver is a TCP or UDP client.
Paired Mode (Serial Tunneling) Paired mode is also called serial tunneling. When this type of configuration is selected additional software will not have to be loaded on a host PC. In fact a PC is not required to make the connection. Any two dumb serial devices that can communicate with each other through a serial link will be able to communicate using two SSE410Ds and the LAN. Two SSE-410Ds are configured with one setup as a TCP or UDP client and the other to TCP/UDP server. When setting up the Server, the Remote IP address section must contain the address of the Client. This will allow the Clients IP address to pass the IP address-filtering feature of the Server. Conversely the Remote IP address of the Client must contain the Servers IP address.

Heart Beat The SSE-410D provides a convenient way to establish reliable communications between two devices. Communication port 5300 is reserved for the Heartbeat Protocol. Without this feature, a device that loses a connection and stops communicating would not be able to reconnect without personally attending to the problem. A TCP data connection can be lost when there is a power failure or temporary loss of an Ethernet connection on either the client or server. If a loss occurs, the Heart Beat feature will try to reconnect the TCP data connection every 5 seconds until communications is established again. The Heart Beat feature is available to use with the Virtual COM port mode and TCP Direct IP connection. This is not available when using a UDP application.
Configuring Virtual COM Port
The Virtual COM port can be configured in the Device Manager of the operating system or the Management software. In either case the IP Address, Port #, Protocol, and Flow Control settings must match the SSE-410D settings for the software to open the Virtual COM port. Configuration with SSE-410D Manager Software 1. At the Desk Top select Start/Programs/Quatech/SDS/SSE410D/SSE-410D Manager. Double click the Virtual COM Configuration button.
Double click the COM # displayed in the screen to open the configuration window.
Make the adjustments and select OK to complete the changes.
Configuration with Device Manager 1. On the Desk Top select Start/Settings/Control Panel. Select the System Icon when the Control Panel window opens. In the System Properties window select the Device Manager button. (Windows XP window shown.)
In the Device Manager select the + button next to Ports (COM & LPT) to expand and see the SSE-410D (COM #). Double click SSE-410D (COM #) to open the Properties window.
Select the Configuration tab. From here the same settings found in the SSE410D Manager can be adjusted.
10 Uninstalling the Virtual COM Port
The SSE-410D Manager softwares Uninstall Virtual Com port feature will remove the mapped COM port in the Device Manager of Windows 2000 and XP operating systems. It can also be removed in the Device Manager of Windows 98, NT, 2000, and XP. Removing the Virtual COM port with the SSE-410D Manager Software 1. At the Desk Top select Start/Programs/Quatech/SDS/SSE410D/SSE-410D Manager. In the Manager window select Virtual COM Configuration. Highlight the mapped COM port number to be removed.

Select Uninstall Virtual COM button. The Manager will ask for conformation. Click Yes to complete the uninstall procedure.
Removing the Virtual COM Port using Device Manager The screen shots were taken from a Windows XP operating system. 1. On the Desktop select Start/Settings/Control Panel. Select the system icon when the manager window opens.
Select Device Manager in the Systems Properties window. In the Device Manger window select the + next to Ports (COM LPT) to expand.
Highlight SSE-410D (COM #) to be removed, go the Action tab at the top of window and select uninstall. A confirm Device Removal window will appear. Click OK to proceed.
The SSE-410D COM # will be removed and the Device Manager window will refresh and display the remaining COM ports.

11 Upgrade Mode

New firmware may be available at times on our web site and can be downloaded and flashed to the SSE-410D currently in use. The user can upgrade using a direct connection to the SSE-410D serial port or the Virtual COM port feature. Serial Port / Virtual COM 1. 2. Download the new upgrade.hex file and place in a folder on your PC. Set SSE-410D Dip Switches to Upgrade: Switch 1 off, Switch 2 on, and Switch 3 on. Connect a null modem cable between the PC and the SSE-410D. When using the Virtual COM mode a cable is not required. Open the management software and select the Upgrade button. For instructions on accessing the management software refer to Section 4 Quick Start. In the Serial Port selection options, select the COM port number used to connect the PC to the SSE-410D. If using the Virtual COM port, select that number. Select Browse, find the location of the firmware, select Open, and then select the upgrade button.
A serial port menu will appear, allowing the upgrade software to be setup the same as the SSE-410D serial settings. The settings must match or the upgrade will fail.
A window showing the Upgrade progress will appear followed by a window indicating the Upgrade was successful. Select and exit from the Manager software.
Reset the SSE-410D by using the Reset Button on unit, the Manager software, or telnet. This will complete the upgrade process.
12 RS-232 Loopback Connections

13 Warranty

Quatech, Inc. warrants the Serial Device Server to be free of defects in materials and workmanship for a period of five (5) years from the date of purchase. Quatech, Inc. will repair or replace any board that fails to perform under normal operating conditions and in accordance with the procedures outlined in this document during the warranty period. Any damage caused by external causes, including problems with electrical power, servicing not authorized by Quatech, negligent installation or operation, failure to follow documented procedures, abuse, or general misuse of the product is not covered by the warranty. Custom configured products are non-refundable. Quatech makes no express warranties except those stated in this paragraph and in the applicable warranty statements for specific products in effect on the date of invoice. No representation is made regarding the suitability of this product for any particular purpose. To request warranty service, you must call Quatech at (800) 553-1170, or submit the on-line form at: http://www.quatech.com/support/support.php within the warranty period with a description of the problem. If warranty service is required, Quatech will issue a Return Material Authorization (RMA) Number. You must ship the defective product back to Quatech during the warranty period in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Quatech will ship the repaired or replacement products to you. Quatech reserves the right to modify its warranty at any time, in its sole discretion. All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. Quatech does not warrant any software under this Agreement. Warranties, if any, for software are contained in the license agreement that governs its purchase and use. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. QUATECH'S SOLE OBLIGATION (AND CUSTOMER'S SOLE REMEDY) WITH RESPECT TO THE FOREGOING LIMITED WARRANTY SHALL BE TO, AT ITS OPTION, REFUND THE PURCHASE PRICE OR REPAIR/REPLACE ANY DEFECTIVE PRODUCTS, PROVIDED THAT QUATECH RECEIVES WRITTEN NOTICE OF SUCH DEFECTS DURING THE APPLICABLE WARRANTY PERIOD. CUSTOMER MAY NOT BRING AN ACTION TO ENFORCE ITS REMEDIES UNDER THE FOREGOING LIMITED WARRANTY MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. QUATECH, ITS LICENSORS, DISTRIBUTORS, AND SUPPLIERS (INCLUDING ITS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS,

BUSINESS INTERRUPTION, LOST OR CORRUPTED DATA OR SOFTWARE, OR ANY OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS, EVEN IF QUATECH OR ITS LICENSORS, DISTRIBUTORS, AND SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, QUATECH IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Please complete the following information and retain for your records: DATE OF PURCHASE: MODEL NUMBER: PRODUCT DESCRIPTION: SERIAL NUMBER: ____________________________ SSE-410D Single-Port Serial Device Server ____________________________
All products returned to Quatech for either warranty or non-warranty repair MUST be assigned a Returned Material Authorization (RMA) number prior to shipment. This RMA number must be clearly marked on the exterior of the products return packaging and in any correspondence to ensure proper routing and prompt attention. To obtain an RMA number, contact Quatech Technical Support Department at 1-800-553-1170. In order to prevent damage to returned merchandise during shipment, please package electronic components in anti-static/shock proof materials. For warranty repair/returns, please have the following information available when contacting the Technical Support department: 1. 2. Model number and serial number of the product under warranty Repair instructions and/or specific description of the problem
For non-warranty repairs or upgrades, contact the Technical Support department for current repair charges and please have the following information available: 1. 2. 3. Purchase order number to cover the cost of the service Model number and serial number of the product Repair or upgrade instructions relative to the product