2. General information

2.1 Technical data
Processor CPU Program Memory Working Memory Memory Data Memory Temporary Memory Memory Expansion Operator Display Touch Screen Display Resolution Adjustable Tilt Angle Customer Display Keyboard Internal Serial USB Interfaces LAN/Ethernet Cash Drawer Card Reader Clerk Key Lock Operating System Application Max. Number of PLUs Software Max. Number of Departments Max. Number of Clerks Max. Number of Sales Persons Max. Number of Tables Max. Number of Customer Reports Dimensions (LxWxH) Weight Power Supply Operating Temperature Storage Temperature Embedded ARM920T, 203 MHz, fan-less 32 MB FLASH ROM 32 MB SDRAM 16 MB FLASH ROM 1 MB SRAM (battery buffered) SD card slot 12.1 TFT-Color-LCD, anti-glare 4 wire resistive 800 x 600 pixel 0 - 140 (Concerto only) Graphical VFD, 140 x 16 pixel (optional) 156 keys flat, spill-proof (Concerto only) 2 x RS232 + 4 x RS232 (optional) 2 x Host 1 x RJ45 (optional) 2 x RJx Smart Card, 1 x SIM Card (optional) Magnetic Dallas i-Button Embedded Linux QMP Quorion Multi Purpose 50,10,380 x 330 x 95 mm (Concerto) 275 x 315 x 65 mm (QTouch2) 6.2 kg (Concerto) 3.2 kg (QTouch2) External AC adapter, V 0 +40 C -10 +50 C

Specifications

Please note, that all indicated parameters are maximum values, which can only be reached with corresponding hardware expansion (additional memory) and configuration!

2.2 Components

2.2.1 POS Concerto

Power-LED

Touch screen
Swivel joint Keyboard Main switch Clerk key lock

Screen

Customer display Card reader USB interface Interfaces

2.2.2 POS QTouch2

Main switch Touch screen Clerk key lock Power-LED

2.3 Operating modes

The operating modes control the operation of your POS system. There are 5 different modes for various functions. You switch between corresponding modes with the touch key at the upper right side of the touch screen, alternating R X Z M P. Mode R X Z M Display REG X Z MGR Function Registration X-Report Z- Report Manager all sales operations and registrations viewing and printing of all reports without clearing viewing and printing of all reports with clearing all sales operations and registrations all functions with manager authority easy programming
Programming programming of all functions

2.4 Interfaces

The POS Concerto / QTouch2 include many different interfaces to connect several external devices. Beside the well-known serial RS232-interfaces the Concerto / QTouch2 also supports modern PC interfaces like USB or Ethernet. So it has ports for typical cash register peripheral devices such as kitchen printer, scanner, display, card reader, modem as well as new powerful interfaces for fast data transmission and easy networking. Please note that all interfaces have to be programmed before connecting any external devices. If you have any questions about the programming, please ask your local QUORION dealer.

Power supply RS232 port 1 and 2 Ethernet network
Cash drawer 1 and 2 RS232 ports 3 to 6 USB host 1

USB host 2

Card reader

Dallas clerk key lock

Power switch

2.4.1 Pin Assignment

Power Supply 1: GND 2: GND 3: NC 4: +12V DC

RS232 Ports 1 to 6

1: +5V DC (max. 0,5A) 2: RxD 3: TxD 4: DTR 5: GND 6: DSR 7: RTS 8: CTS

Ethernet Network

1: TX+ 2: TX3: RX+ 6: RX-

USB Host 1 and 2

1: VCC 2: USB N0 3: USB P0 4: GND

Cash Drawer 1 and 2

1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND
2.4.2 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the POS Concerto / QTouch2 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket of the Concerto / QTouch2. You can order the special adapter cable from your local QUORION dealer. If you want to make the connection yourself, please note the following specifications:
Adapter cable, type DTR/DSR (grey) CON-M 08Pin/RJ45 VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 -SHLD CON-M 09Pin/DSUB Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD - PC - External Printer - External Display - Mobile Ordering System (Handy) - Card Terminal - Scanner - Scale -RxD TxD DTR GND DSR RTS CTS VCC SHLD

Recommended for:

Kitchen printer cable for direct connection CON-M 08Pin/RJ45 VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 -SHLD CON-M 25Pin/DSUB Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 20 SHLD -TxD RxD RTS CTS DSR GND -DTR SHLD
2.5 Names of Keys and Their Function
Key label Key name Numeric Keys Key function - used for entering numbers

REC P EI T

Receipt Feed
- advances the receipt paper

JO AL URN

Journal Feed Clear
- advances the journal paper
- clears incorrect entries and stops the error alarm

Error Correction

- deletes the last registration
- voids a previously entered transaction - multiplication / division - time display - used to enter a preset clerk ID numeric code no.

Clerk #

Multiplication / Time

PLU enter

PLU Price Entry
- used to manually change a preset PLU price
- used to access preset PLU items

Department

- used to enter items to the respective departments

Received on Account

- used to record payments to the drawer

Paid Out

- used to record payments out from the drawer

Percent Plus

- used to add percentage values to the total

Percent Minus

- used to deduct percentage values from the total

Coupon Key

- used to deduct fixed amounts from the total

No Sale

- prints a reference number / opens the cash drawer

Key Label

SUB TOTAL
Key Name Sub Total Cash Payment
Key Function - calculates sub total - prints out receipt copy if no receipt opened - used to tender payments in cash

Check Payment

- used to tender payments in check

Card Payment

- used to tender payments in card - shift department key levels - shift PLU key levels - calculate amounts in foreign currency
Shift Key Foreign Currency Exchange Receipt Hold
- temporarily holds a sale to be recalled later

Receipt on/off

Receipt On/Off
- receipt printer can be switched on or off

CURS OR

Scroll Cursor
- used to scroll the display selection by one line

Scroll Page

- used to scroll the display selection by one page

Table #

Table Number
- used to open or close a table

Table split

Table Split
- separates single articles of a table

Table trans.

Table Transfer
- transfers an existing table to another table

Print invoice

Print Invoice
- closes table and prints invoice - closes table and prints invoice including endorsement message - prepares instructions for a particular article

Guest invoice

Print Guest Invoice

Modi #

Modifier

3. Getting Started

Place the POS Concerto / QTouch2 on a stable or even surface. Use it only within the operating temperature range (see technical data) and protect it from splashes and high humidity. The POS Concerto / QTouch2 come with an external power supply. First, please check if the specifications printed on the label fit your local voltage. If so, connect the power pack to the Concerto. The power plug is at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the POS Concerto / QTouch2 with the main switch. The Concerto / QTouch2 will now load the operating system and automatically launch the cash register program. You may immediately start working with your new POS system.

Pre-programmed PLUs are registered by entering the respective number on the PLU key. The preprogrammed price and the description are now read from memory. Alternatively, you may also program direct keys for certain PLUs on the keyboard. You only need to press one key for registering a PLU. If you are working with scan codes, you may either enter the code number by keyboard or use a barcode scanner. In that case, you do not need to press any additional key the PLU will be registered directly. Example: Register PLU number 123:
CUSTOMER LOGO 1 PLU23 5,00 --------------------------1 Total 5,00

4.4 Enter a New Price

It is possible to change the price of a PLU for a transaction. Simply enter the new price and press the key New price before entering the PLU. This is valid for both scanning as well as manual entry. Example: Register PLU number 1 with new price of 2.00 EUR:

New price

4.5 Create a PLU during the Sale
Occasionally, a clerk may have to enter a new item, which has not been programmed in the data base of the POS. If this happens, the Concerto / QTouch2 will automatically prompt you to create this item. Press the Sub total key to confirm or the Clear key to exit the prompt. Once confirmed the Concerto / QTouch2 will ask you for the price. Upon entry of the price, press the Sub total key again to confirm. Then enter the department to which the PLU is linked and press Subtotal to confirm. If the system has been programmed to allow for the creation of new PLU names during registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the name of the department that it is linked to. After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions. Example: Create PLU number 123 Coke with price of 1.50 EUR, linked to department 3:
If the PLU is not yet programmed, you will be prompted to create it now: 1. Confirm and enter the price:

Sub total Sub total

2. Enter the department link:

Sub total

3. Enter the PLU name via keyboard (depends on programming):
4.6 Multiplication/Division
Instead of pressing the same item repeatedly, you may use the Multiplication key. First, enter the quantity to be rung up, followed by the Multiplication key and then the item. Depending on the programming, the Multiplication key can also be used for division. First enter the numerator and press the Multiplication key. Now enter the divider and press Multiplication again. Finally, select the corresponding PLU or department.

CUSTOMER LOGO 5 Department 1 17,PLU 25 3,4912345678901 3,00 0.2 PLU 2 1,20 --------------------------11.2 Total 24,70
Example: Register 5 x 3.50 EUR in department 1:
Example: Register 3 x PLU 25:
Example: Register 3 x the scan code 4912345678901:

Scan 4912345678901

Example: Register 1/5 of PLU 2:

4.7 Holding a Sale

The Hold function is used to temporary save an open receipt, e.g. because a customer has to stop the registration of his items and you wish to tend on the next customer. Press the Hold key to save the open receipt. By pressing the Hold key again and the old receipt will be recalled. Please note that all transactions on hold must be closed before a Z-report can be performed!
CUSTOMER LOGO 1 PLU 1 0,10 --------------------------1 On Hold 0,10
CUSTOMER LOGO 1 Recall 0,PLU 2 0,20 --------------------------2 Total 0,30
4.8 Tendering in Local Currency
Any sale will be closed by entering a payment media key. There are keys for various tenders programmed on the keyboard, usually CASH, CHECK and CARD. Additional tenders may be programmed if necessary. It is recommended to press the Subtotal key before tendering, to have the possibility to check the subtotal and to enter the tendered amount. The POS Concerto / QTouch2 will then automatically calculate the change owed to the customer. Example: 1.00 Euro CASH payment:
CUSTOMER LOGO Sub total 2 Cola 0,40 0,80 --------------------------2 Total 0,80 Tendered 1,00
Generally, it is also possible to split the subtotal to different tenders. After each tender the Concerto / QTouch2 will show the short amount on the display. Example: 1.00 Euro CARD payment, short CASH payment:

Change

4.9 Tendering in Foreign Currency
In addition to the local currency the POS Concerto / QTouch2 can operate with different foreign currencies, which are saved separately in the reports. Just press the FCE key instead of Subtotal to convert the total amount in a pre-programmed foreign currency. On the display the new amount in foreign currency will now appear. Select a tender as described above and the change amount will be calculated either in local or in foreign currency, depending on programming. Example: 1.00 Dollar CASH payment:
CUSTOMER LOGO 2 Cola 0,40 0,80 --------------------------2 Total 0,80 USD Tendered 1,00

EUR Change

4.10 Receipt On/Off and Receipt Copy
If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the Receipt on/off key. To reactivate the printer, simply press the Receipt on/off key again. In any case you can print a receipt copy by pressing the Sub total key after a sale.

Example: Refund of PLU 1 and 2:

Refund

Example: Exchange of PLU 1 and 2:
Example: Refund of 3.50 EUR from department 1:

5.5 Transaction Refund

The function Transaction refund operates just as the Refund function. The difference is that the POS does not automatically return to normal sales mode after each item, but stays in refund mode until you finish the receipt with a payment. Press first the key Transaction Refund and then enter all items which should be returned. Please note that it is not possible to switch into normal sales mode. Example: Refund of PLU 1, 2 and 3:

Transrefund

5.6 Transaction Cancel
The Transaction cancel is used to void a complete receipt before it is finalized with a payment. Simply press the key Transaction cancel to automatically void all items from the current receipt.

5.7 Tender Correction

With the function Tender Correction you may change any amount from one payment media to another. First press the key Tender Correction, enter the desired amount and then select the payment media from which this amount should be rebooked. Now, the amount is opened again and can be assigned to any other payment. It is also possible to split the amount to more than one payment media. Example: Rebook 5.00 EUR from CASH to CARD:

Tender correct.

CUSTOMER LOGO Tender correction

Cash Card

-5,00 5,00

6. Discounts, RA and PO

6.1 Percentage Discount/Surcharge
Discounts are price deductions on single items or on the sub total of the receipt. To enter a discount, first ring up the item, then enter the discount percentage and press the %(-) key. If the discount should be valid for the entire receipt, press the Subtotal key first and then enter the percentage on %(-) key. CUSTOMER LOGO Likewise discounting items is also possible to order surcharges. In that case please use the function %(+). In both cases the percentage values can be preprogrammed to avoid mistakes and manipulation. Furthermore, it is possible to block single or subtotal discounts and to set maximum limits. Example: Percentage discount of 10% to PLU 2:
1 PLU 1 10,PLU 2 5,00 -10% Rabatt -0,50 --------------------------2 Total 14,50
6.2 Amount Discount/Surcharge
Similarly, it is possible to use amount rebates. The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted/added. Enter the amount directly after the item or the subtotal and press the (-) or (+) key to subtract or add the entered amount from/to the actual price. Amount discounts and surcharges can be pre-programmed or blocked in the same way as percentage rebates.

CUSTOMER LOGO 1 PLU 1 10,PLU 2 5,00 COUPON -1,00 --------------------------2 Total 14,00
Example: Discount a pre-programmed COUPON amount from the total:
6.3 Received on Account / Paid Out
Cash can be paid out of the cash drawer for special purposes, such as petty cash, etc. This is referred to as a Paid Out (PO). Conversely, cash can also be added to the cash drawer. This transaction is known as Received on Account (RA). Adding more cash to the cash drawer is another example of Received on Account. In both cases enter the amount first and then press either the key RA or PO. Depending on the programming of the POS the operation will be automatically finalized with the Cash key or can be continued as a normal receipt. Example: 25.00 EUR Received on account:

CUSTOMER LOGO

Example: 25.00 EUR Paid out:

7. Using Shift Levels

7.1 PLU/Department Shift
The PLU/department shift is a preset function to switch all article- and department keys to a second level. This is done by adding a pre-programmed offset to the actual PLU or department number. Please note that the shift is valid for the very next item, it will be automatically reset after entry. It is also possible to block the shift for either PLUs or departments.

7.2 Price Shift

The POS Concerto / QTouch2 allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry. First select the price level by pressing the corresponding key. Then, enter the PLU. Depending on the programming the price level will be reset automatically after an item, a transaction or not at all. In that case you must reset the price level manually by choosing another keyboard level. By using price levels it is also possible to realize tax shifts. In such a case the second price level has the same price but a different tax rate. Example: Shift to price level 2 and register PLU 1:

Price level 2

7.3 Tax Shift
As an alternative to the tax shift via price levels, there is a preset function to activate or deactivate certain tax rates directly. Just press the corresponding Tax key to activate or deactivate a certain tax rate. Depending on the programming the tax shift will be reset automatically after an item, a transaction, or not at all. In that case you must reset the tax manually by pressing the respective tax key again.
CUSTOMER LOGO 1 PLU 1 10,00 --------------------------1 Total 10,00 Tax 3 1,00
Example: Shift to tax 3 and register PLU 1:

Tax shift 3

7.4 Keyboard Levels
Keyboard levels are used to change the complete programming of the keyboard. As a result it is not only possible to change PLU- and department keys, but all functions. It is therefore very easy to activate time- or season-dependant actions and functions without re-programming the POS. Depending on the programming, the keyboard level will be reset automatically after an item, a transaction, or not at all. In that case you must reset the keyboard level manually by choosing another level with the corresponding key. Please make sure to program keys for resetting the level in all keyboard levels. Otherwise it is not possible to reset a certain level manually.

8. Balance Functions (Tables)
8.1 Open and Close a Balance
Tables are used to temporary store several open balances. This function is mainly used in hospitality settings in order to save and sort all items per table. Furthermore, it can be used in hotels to save room accounts or in retail applications to save accounts per customer. The POS Concerto / QTouch2 therefore support three independent memory configurations for tables, rooms and accounts. The functionality of these configurations is same. Therefore they are all assigned to Balance functions. In this manual all functions are described under the heading of tables. However, all of them are operated the same way regardless it they are tables, rooms or accounts. To save a table, assign a certain number to the open receipt. Usually this number must be entered before the initial order. Depending on the programming it is also possible to enter this number at the end of the transaction and book the receipt to tables afterwards. You may either enter the table number directly and press the Table key afterwards or press the Table key first and select a table number with the cursor keys thereafter. Example: Open table 1:
Example: Select table from the list:
Once you completed the current order, you may close the table by pressing the Table key again. All items are saved to the table memory now. Depending on the programming certain items will be sent to the kitchen printer.

8.2 Print the Invoice

To invoice a table you must re-open it first. All ordered items and the subtotal will be displayed. Now press the key Print Invoice. You may choose to finish the table immediately by payment or receive a proforma invoice. This allows the customer to check the invoice first and select a payment media. After printout of a proforma invoice, the table will be closed, but stays in memory until final payment. Before payment you may enter the tendered amount. This will cause the POS to calculate the change amount. If you need an extended invoice with additional text lines, use the key Guest Invoice instead of Print Invoice.

INVOICE Table #

--------------------------2 Cola 1,40 2,Burger 2,00 4,00 --------------------------4 Total 6,80 Tendered 10,00
Example: Print final invoice of table 1 with CASH:
Example: Print proforma invoice of table 1:

8.3 Transfer Balance

Occasionally, it is necessary to transfer the complete table contents from one table to another to combine two tables, for instance. To do that you should first open the table you want to transfer and press the key Table Transfer. If the table was already opened and any new items were entered, you have to close and re-open it. Table Transfer is only possible with new opened tables. Now enter the number of the new table and confirm with the Table key. Alternatively, you may press the Table key without entry and select a number from the list with the cursor keys (see Open and Close Balances). Example: Transfer all items from table 1 to table 2:

CUSTOMER LOGO 1 STEAK 10,00 *MEDIUM --------------------------1 Total 10,00

or direct entry:

Example: Register 2 x PLU 1 with compulsory condiment:

Select condiment

9. Reports
The POS Concerto / QTouch2 offer a wide range of reports to collect and monitor your sales data. All functions of the system have their own report memory in four periods. They can be checked separately as system reports or combined as free programmable user reports. The report memory of each function does not only contain the total sum, but also information about clerks and time periods. All reports can be performed as X or Z. Both types contain the same information. The X-report can be printed as a temporary report at any time, because the report data will not be cleared. The Z-report is a final report after printing the data, the report memory will be cleared.

9.1 System Reports

Each function of the POS has its own system report, which is permanent in the software. Depending on the configuration, this report can contain different information such as customer count, quantity, and amount. If you press the key SYS in mode X or Z you will receive a list of all available system reports. Now, you can select one report with the cursor keys and confirm by pressing SYS again. Alternatively, you may also enter the number of a system report directly on the SYS key. Please note the programming of the system keys. By default the SYS key is located on the key () Coupon. Flowchart:

CODE #

The following system reports are available: Total Sales Groups Departments Articles Tax Totals Tendering Functions Drawer Totals PO and RA Discount Functions Corrections Foreign Currencies Balance Functions Table Totals Table Items Menus Price Levels Transactions Special Itemizers Action Tables Stock Control Room Totals Room Items Account Totals Account Items

System Report

--------------------------Period 1: Standard --------------------------Departments --------------------------Dept 1 CCount 1 Quantity 2 Amount 10,00 Dept 2 CCount 3 Quantity 5 Amount 25,00 --------------------------X-Counter :000001 ---------------------------

9.2 User Reports

User reports are freely programmable report lists containing several system reports. Hence, you have the possibility to create your individual reports. While programming the POS, you can define what data should be printed in the Daily Report, for instance. Later you only need to call one user report instead of manually selecting several different system reports. If you press the key ENTER in mode X or Z you will receive a list of all available user reports. Now, you can select one report with the cursor keys and confirm by pressing ENTER again. Alternatively, you may also enter the number of a system report directly on the ENTER key. Please note the programming of the system keys. By default the ENTER key is located on the Cash key. Flowchart:

Daily Report

--------------------------Total Sales --------------------------Total Sales CCount 1 Quantity 2 Amount 10,00 --------------------------Groups --------------------------Group 1 CCount 1 Quantity 2 Amount 10,00 --------------------------Tax Totals --------------------------16% Tax 1 Gross 10,00 Taxable 8,62 Tax 1,38 --------------------------Tendering Function --------------------------Cash CCount 1 Amount 10,00 --------------------------Drawer Totals --------------------------Cash in Drawer Amount 10,00 --------------------------X-Counter :000001-0001 ---------------------------
The following user reports are pre-programmed: Clerk Report All Clerk Report Daily Report Weekly Report Open Table Report Daily Dept/PLU Weekly Dept/PLU Monthly Report Time Zone Report Day of the Week Report
You can define up to 99 different user reports with each up to 38 system report entries. Generally it is recommended to use the user reports for normal report printing instead of single system reports.

9.3 Electronic Journal

The Electronic journal will log all operations of the POS by storing a copy of each receipt printout. Depending on the programming you can do this either in binary or in ASCII text format. If you press the key ENTER in mode X or Z you will receive a list of all available user reports. Scrolling to the end of the list, you will find the entry Electronic journal. If you select this and confirm with ENTER, a copy of the last receipt will be printed. Alternatively, you may also enter one of the following numbers directly on the ENTER key to access the electronic journal: 101 n X X Print out the last receipt only. Print out the last n receipts. Print out the complete journal. If done in Z-mode, the journal will be cleared. Clear the electronic journal without printing (only in Z). Only for PC! The journal data are saved in a special csv-format. Print out the receipts of the active clerk only.
Please note the programming of the system keys. By default the ENTER key is located on the Cash key. Examples: Print out the last receipt:
Print out the last 3 receipts:
Print out the complete journal:

9.3.1 Text Format

The Electronic journal is saved in normal text format. Journal data, saved in text format, can only be displayed and printed going backwards, beginning with the last receipt. Searching for a certain receipt number is not possible. The format of the printout depends on the programming. It is therefore possible to print out the journal in two or more columns to save paper. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications. 31

9.3.2 Binary Format

The Electronic journal is saved in binary format. Any receipt can be recalled by number for controlling purposes or print out. Please note that only sales receipts are saved. The increasing receipt number is used as reference to navigate through the journal. Reports and programming are not saved in the binary electronic journal. To recall the last receipt, press the keys PAGE UP or CURSOR UP in mode R or M. Using the keys PAGE DOWN or CURSOR DOWN you receive the first receipt. If you want to view a certain receipt, just enter the receipt number before pressing PAGE UP or CURSOR UP. After the initial recall you may use the scroll keys to navigate through the journal entries. If you are in manager mode (M), you can print out a copy of the activated receipt by pressing the Subtotal key. If you print a copy of a table invoice, the endorsement message will be added automatically. Example: Search receipt number 15 and print out a copy:

10. Programming

The programming of the POS Concerto / QTouch2 is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. Please note that the configuration can only be done by PC with the software QProg. It is not possible to configure the POS systems directly. However, the file programming can be done directly in X, Z or P mode. All functions, which were configured before, can be programmed. This manual only gives a general overview of the programming. If you have further questions please check our website www.quorion.de for special programming manuals or ask your local QUORION dealer. He will gladly help you.
10.1 Programming of Date and Time
Programming the date and time is achieved in mode P, using the system keys DATE and TIME. By default you will find it on the function keys Table Split and Invoice at QTouch2 or CARD at Concerto. Enter the date in the format DDMMYYYY and confirm with the DATE key. The new date will be activated immediately. Enter the time in the format HHMM and confirm with the TIME key. The new time will be activated immediately. Example: Set new time 8:00 (only in P):
10.2 Easy PLU Programming
The easy programming of PLUs is done in manager mode (M) only. To program a PLU enter the code number of the data field you want to change and confirm with the Subtotal key. The following codes are available: Sales Price Cost Price Description Description 2 Department Link Add Stock Subtract Stock Minimum Stock
After selecting a data field, enter the new value, confirm it by pressing Subtotal again, and choose a PLU to be programmed. This can be done either by pressing a direct PLU key or by entering the number on the PLU key. If you want to continue programming articles, you may repeat the same steps. To finish the programming mode press the key Subtotal without entry. Flowchart:

RECORD #

Example: Change price of PLU 5 to 2.00 EUR:
Example: Change description of PLU 5 to ABC:
Example: Add 10 pieces to stock of PLU 5:

10.3 File Programming

Start programming either by entering the file number directly on the TYPE key or by pressing the TYPE key without entry and selecting the file from the programming window. At the end of each line the file number is shown in brackets for reference. Please note that files, which are not activated in the configuration, will not be shown. The following files are available: 29 Parameters Options Time Zones Day of Week Zones Day of Month Zones Date Zones Receipt Header Receipt Trailer Slip Header Slip Trailer General Texts Error Messages General Messages Day Descriptors Month Descriptors Counters Total Sales Groups Departments PLU Tax Clerks Salespersons Tenders Drawers PO/RA Discounts Corrections Foreign Currencies 306 User Reports Balance Functions Tables Rooms Accounts Modifiers Endorsement Messages Keyboard 1 Macros Menus Price Levels Transaction Types Special Itemizers Window Lookups Condiments Action Tables Tare Table Keyboard 2 IP Address Password Registers in network Create table map Reset table map Remove all tables from map Read data from USB-stick Write data to USB-stick Init GSM module Print program version Init printer logo

When the file has been selected, the first record will automatically be displayed. You can jump to another record by entering the record number on the Multiplication key. Pressing the X key without entry will select the next record. The data field to be programmed can be selected by the cursor keys PAGE UP, CURSOR UP, PAGE DOWN, CURSOR DOWN. When the field is selected just input the new data and confirm with ENTER. When a field was modified, the new programming is automatically printed. If you want to continue programming files, you may repeat the same steps. To finish the programming mode press the key TYPE without entry.

Flowchart:

Example: Change tax rate 1 to 9.00 %:

TYPE CURSOR

10.4 Scanning
When scanning codes are activated in the configuration of the application it is possible to create and/or delete items on the cash-register either in Program Mode or during transaction when an item is not found. Furthermore there are some special maintenance procedures which are can be activated in Manager or programming mode. It is possible to connect two scanners to the register. You can activate them by programming parameter 56 & 57 also check option# 78 for check digit verification when scanning. CREATING ITEMS in Transaction Mode When Option#79 is set the register will prompt for creation of an article when not found. If you want to create it you must confirm by pressing the SUBTOTAL key or abort by pressing CLEAR (Note that you can press the CLEAR key at any stage to abort!!). The register will now prompt for: 1 - The PRICE which you must enter on the SUBTOTAL key 2 - The Department which you must enter on the SUBTOTAL key 3 - The Descriptor when Option# 80 is set which you must enter on the SUBTOTAL key 4 -Now the article is registered. Note: From Release XX030605 on it is also possible to enter the PRICE directly on a fixed DEPARTMENT key instead of entering the price and department on the subtotal key. CREATING ITEMS in Program Mode When you are in Program Mode# 20 (PLU programming) you can scan the code or enter the code on the X key. When not found the register will ask you for creation which must be confirmed by pressing the CR (User Report) key. DELETING ITEMS in Program Mode 35
When you are in Program Mode# 20 (PLU programming) can also delete codes. When you enter ZERO on the X key the register will ask you if you want to delete the current code which must be confirmed by pressing the CR (User Report) key. Note that the records are only marked for deletion so they will only free up their space after PLU FILE MAINTENANCE. PLU FILE MAINTENANCE When using scan codes the register uses internally an INDEX file which is sorted so the register can find a code very fast. Because the PLU file can grow very large (max 50000) when using scan codes the register will store the newly created articles in a separate UPDATE file which is located at the end of the PLU file. The maximum size of the UPDATE file is HALF of the FREE SPACE in the PLU file. When for example the free space is 100 you can create 50 new items before the register will give the message to re-index the file. After re-indexing the file the remaining free space is 50 so you can again create 25 new articles. You can continue until the free space is only 1 record. Note that is important that the UPDATE file doesnt grow to large (over 1000 articles) because this will have effect on the speed of creating new articles. For maintenance of the PLU file there are the following commands: 100 MERGE and DELETE This command will MERGE the UPDATE and the BASE FILE and DELETE the articles marked for deletion. This command can be used when new item are created and items were deleted. 101 MERGE This command will MERGE the UPDATE and the BASE FILE. This command can be used when only new item are created. 102 DELETE This command will DELETE the articles marked for deletion. This command can be used items were only deleted. 103 CHECK STATUS This command will print and display the number of articles in the BASE and UPDATE file. 255 CLEAR COMPLETE PLU FILE This command will clear the complete PLU file. Note that PLU sales and inventory information is also cleared. The command can be issued in programming mode on the TYPE key and in MANAGER mode on the SUBTOTAL key. Note that COMMAND 255 to clear to complete PLU file is only available in PROGRAM MODE. PLUS WITH SCANCODES ON KEYBOARD When using scan codes it is also possible to put a PLU directly on the keyboard of the register. Because the key code as programmed in the key table contains the record number in the PLU Index file and not the scan code there are a few points you must keep in mind. 1 PLU File Maintenance Maintenance of the PLU file like creating and/or deleting PLUs should be done either on the computer OR on the register but NOT ON BOTH because this will result in different Index files for the computer and register. 2 Programming PLU keys in WQPROG When programming PLU keys in WQPROG you must enter the scan code in the code field. 3 Programming PLU keys on the Register When programming PLU keys on the register you must enter the scan code in the keyprogramming mode. The register will automatically insert the correct index record number in the 36

Customer Display

Radio Module

Mobile Ordering System

Scanner

Cash Drawer

RS232 / USB

Ethernet

Receipt Printer
POS Concerto Processor Memory
POS Concerto CPU Program Memory Working Memory Data Memory

QMP Series

PC Embedded ARM920T, 203 MHz, fan less 32 MB FLASH ROM 32 MB SDRAM 16 MB FLASH ROM 1 MB SRAM (battery buffered) SD card slot 12.1 TFT-Color-LCD, anti glare 4 wire resistive 800 x 600 pixel 0 - 140 Graphical VFD, 140 x 16 pixel (optional) 156 keys flat, spill-proof 2 x RS232 (standard) + 4 x RS232 (optional) 2 x Host 1 x RJ45 (optional) 2 x RJx Smart Card, 1 x SIM Card (optional) Magnetic Dallas i-Button Embedded Linux QMP Quorion Multi Purpose 380 x 330 x 95 mm 6.2 kg External AC adapter, V 0 +40C -10 +50C

Kitchen Printer

Fiscal Printer

Temporary Memory

Technical References
Memory Expansion Display Operator Display Touch Screen Resolution Adjustable Tilt Angle Customer Display Keyboard Interfaces Built-in Serial USB LAN/Ethernet Cash Drawer Card Reader Clerk Key Lock Software Operating System Application Specifications Dimensions (DxWxH) Weight Power Supply Operation Temperature Storage Temperature
Quorion Data Systems GmbH An der Klinge Erfurt-Stotternheim Germany Phone Fax Internet E-Mail +0 +12 www.quorion.de sales@quorion.de
The way to conduct business
The Virtuoso amongst POS Systems
An efficient business in many ways resembles a finely tuned, musical ensemble. It is the harmonious interaction and integration of the individual sections that ultimately delivers a rewarding performance. In a classical concert the conductor achieves this feat by skillfully guiding each particular segment to craft his masterful act. Likewise, the Quorion POS Concerto cleverly unifies 5 technological elements with style and grace. It masters the delicate interplay between hardware and software, communication, security, as well as expressive design. The result is a superbly tuned ensemble of technology that stands ready to meet the challenges of your business. The POS Concerto delivers the definitive and virtuosic performance you require to manage your enterprise. Come and discover why the Quorion POS Concerto earns standing ovations from its audience.

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Commu nica tio n

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Retail

The Quorion POS Concerto has the distinct ability to deliver intelligent, profit maximizing features for retail management. The Concerto supplies a complete management system with highlights such as 50,000 PLUs, scanning, and stock control. You can also program up to 50 variations of multi-buy action tables and thereby offer special discounts to your clients with repeat purchases. Furthermore, the Concerto makes cross-selling possible during transactions. A pop-up menu shows a list of all items that may also be of interest to the customer. The clerk can then suggest an item from that list. This definitive collection of features provides the means to resourcefully increase your revenue.

Design

The Quorion POS Concertos newly designed high-grade housing is especially refined and delicately expressive. Yet, the Concerto nevertheless convinces with its sturdy construction and performs magnificently under arduous conditions. Moreover, the touch-screen-keyboard combination lets you experience the best of both worlds in perfect harmony. Both keyboard and display morph into an easy to use, ergonomic interface to bring about a positive effect on your business. The anti-glare, 12 , color TFT touch screen accelerates through-put and minimizes entry errors. It allows you to rapidly handle complex, menu based ordering. Meanwhile, the flat keyboard protects against spills and facilitates speedy PLU call up for experienced users or frequently sold items. In unison, the hard keys let you quickly process and enter large amounts of information such as customer addresses. Trainees in turn benefit from the user friendly touch navigation, which leads them through the order process by displaying available options. With a reasonable investment you not only expand the possibilities of your input area, but also profit from the fully integrated POS hardware. The Concerto incorporates touch screen technology with a keyboard, customer display, and Dallas lock to become your one-source hardware solution. These design and functional characteristics ultimately lower your costs, enhance productivity, and increase customer satisfaction.

Design Modern design, high-grade housing Unique combination of keyboard and touch screen Graphical customer display Swivel mounted 12 TFT-screen Anti-glare screen surface Ergonomic input area

Hardware

The Quorion Concerto is an embedded and closed POS System. As opposed to a PC there are no noisy fans or labor intensive parts. No dirt and fluids can enter the housing and damage your hardware. This is especially beneficial in the hospitality industry, where spills and accidents happen more often. The embedded processor brings complex jobs down to size. Ample memory reserves and battery buffered, short term memory reinforce performance and longevity. The POS Concerto therefore has the capability to grow with your business and remain your long term partner in business management.
Hardware Embedded ARM920T processor No hard disc low maintenance 32 MB FLASH ROM program memory 32 MB SDRAM working memory 16 MB FLASH ROM data memory 1 MB SRAM temporary memory (battery buffered)

Hospitality

The graphical touch screen opens new possibilities to cleverly manage your restaurant. Take advantage of a user interface, which offers table layouts, menu structures, and button customization. Create fully interactive table layouts to fit the interior of your restaurant. Color codes show the status of a table and thereby convey information about it see which tables are open or closed as well as those that the service staff has ignored. Skillfully manage all tables to increase operating efficiencies and maximize customer turn-over. Separate / combine tables, reopen them, or transfer balances fast and easy. You can also take advantage of the Concertos table floating capability, which automatically transfers all active sales data per customer to any POS system in your network. Share information and devices over a network to remain as flexible as your business requires.

Software

At the forefront of the POS Concerto is the newly expanded and internationally acclaimed QMP software. It is exceptionally well balanced and incorporates great sensitivity to fine detail. The embedded, high-performance program imparts the power to customize system parameters. Its dynamic memory allocation and easy programming permits you to assign resources to the parameters, which are most important to you. Extensive keyboard levels and an interactive window-system also make operation extremely user friendly. Set up custom menus, multiple function or quick tender keys fast and easy. Unsurprisingly, the QMP software makes management critical reporting effortless. The POS Concerto quite simply sets the tone for retail, hospitality, and hotel applications.

Software QMP Quorion Multi Purpose Dynamic memory allocation Freely configurable report structure Easy programming Graphical user interface User friendly

Security

In addition, the hardware provides system stability that is built right in. To illustrate, the FLASH ROM data memory assures you permanent and secure data storage. Similarly, the SRAM short term memory maintains your data integrity in case of power failures during ordering. In such a scenario, you would simply restart the POS system and retain the previously started receipt. The nature of the proprietary hardware also disposes of the common PC problems such as data corruption or hard drive failures. Furthermore, the Linux operating system sets the foundation for solid, reliable operation, because it confers greater protection against manipulation and malware such as viruses. You can therefore rest easy knowing that your data is safe and secure.
Security Linux operating system Protected FLASH memory for sensitive customer data and reports Fast battery buffered SRAM for current receipt data Clerk identification with forgery secure Dallas-iButton Reliable proprietary hardware Safeguards against failures, manipulations and viruses

Communication

The POS Concerto comes with a full array of interfaces to ensure that you can work with the next generation of devices. Most notably is the Ethernet port, which gives you the ability to integrate the Concerto into any existing network for technically sound and cost effective communication. In addition, you profit from other interfaces such as RS232, USB, or RJ 11. The Concerto even contains card readers for SD, SIM, and SmartCard technology. This interface collection gives you all the compatibility you need for your branch specific devices such as mobile ordering terminals, wireless modules, beverage systems, and many more. Truly remarkable are the systems remote management features. The Concerto opens up the door for you to step into a new era. Work from your office and comfortably manage your branches. Program your Concertos or call up reports remotely all via Internet. It is that easy. Indeed, the POS Concerto not only supports you in the way you do business, but also unlocks new possibilities for you to resourcefully manage your enterprise.
Communication Interfaces: RS232, USB, LAN, cash drawer Integrated card readers: SD, SIM, SmartCard Fast and reliable network facilities Data export and import PC driver software Remote management
Sector Specific Applications
Additionally, the Quorion POS Concerto provides a tap control link to your beverage systems. Theft and wasteful operation present a danger to your businesss ongoing profitability. The Concerto stops this activity in its tracks, so that you remain in control of your enterprise. Its reasonable investment cost therefore amortizes itself in no time. Furthermore, the multiple interfaces and universal data formats let you easily integrate the Concerto into any existing hotel or back-office system. The POS Concerto handles bakery and barber shop functions as well. It grants you the means to shrewdly process your businesss essential information.