User Manual

Electronic Cash Register CR 20/28 CR 21/29

Dear valued customer!

On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction.
The QUORION CR 20/28 or CR 21/29 is fully customizable and yet simple to operate. Users can easily adapt it to any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a compatible environment for a wide array of peripheral devices. It is exactly this
versatility and quality that has made us successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration with our customers.

Your QUORION Team

1. Safety Precautions.... 5 2. General information... 6
2.1 Technical data.... 6 2.2 Components.... 7 2.3 Thermal printer..... 8 2.3.1 Paper Insertion..... 8 2.4 Switch ON / OFF cash register... 9 2.4.1 Operating modes.... 9 2.5 Interfaces..... 10 2.5.1 Pin Assignment.... 10 2.5.2 Connection to PC.... 11 2.5.3 Adapter Cable for RS232... 12 2.6 Keyboard..... 13 2.6.1 Names of Keys and their Function... 13
3. Getting Started.... 15 4. Sign in and Register... 15
4.1 Sign in a Clerk Person.... 15 4.2 Register a Department.... 16 4.3 Register Pre-Programmed PLUs.... 16 4.4 Enter a New Price.... 16 4.5 Create a PLU during the Sale... 17 4.6 Multiplication/Division.... 18 4.7 Holding a Sale.... 19 4.8 Tendering in Local Currency.... 19 4.9 Tendering in Foreign Currency... 20 4.10 Receipt On/Off and Receipt Copy... 20 4.11 Time and Date.... 20 4.12 No Sale / Open Drawer.... 20

5. Corrections.... 21

5.1 Clearing of Inputs and Error Messages.... 21 5.2 Error correction.... 21 5.3 Void Function..... 21 5.4 Refund..... 22 5.5 Transaction Refund.... 22 5.6 Transaction Cancel.... 23 5.7 Tender Correction.... 23
6. Discounts, RA and PO... 23
6.1 Percentage Discount/Surcharge... 23 6.2 Amount Discount/Surcharge.... 24 6.3 Received on Account / Paid Out... 24
7. Using Shift Levels.... 25
7.1 PLU/Department Shift.... 25 7.2 Price Shift.... 25 7.3 Tax Shift.... 25

8. Reports.... 26

8.1 System Reports.... 26 8.2 User Reports.... 27 8.3 Electronic Journal.... 29 8.3.1 Text Format.... 29 8.3.2 Binary Format..... 30

9. Programming.... 30

9.1 Programming of Date and Time.... 30 9.2 Easy PLU Programming.... 31 9.3 File Programming.... 32 9.4 Scanning.... 33 9.5 Program Version and Test Routines.... 35 9.6 How to enter letters in P mode... 36 9.6.1 Enter letters using hex codes... 36 9.6.2 Enter letters using mobile mode... 38 9.7 Auto Power Off Function.... 39
10. Training Mode... 39 11. Instructions for Use.... 39
11.1 Power Supply and Interfaces... 39 11.2 Service and Maintenance... 39
12. Error Messages... 40 13. Information on the Electromagnetic Compatibility and Safety. 41 14. Accumulator (Battery)... 41

1. Safety Precautions

This section presents important information intended to ensure safe and effective use of the CR 20/28. Please read this section carefully and store it in an accessible location. Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. Do not connect power adapters from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock. Be sure your power cable meets the relevant safety standards and includes a power-system ground terminal (PE terminal). Otherwise shock may result. Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have adequate slack at all times during use. Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise. In particular, stay clear of devices that use large electric motors. Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock. Always connect the DC cable before plugging the power cable into the wall outlet. When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable itself. Never attempt to repair this product yourself. Improper repair work can be dangerous. Never disassemble or modify this product. Tampering with this product may result in injury, fire, or electric shock. Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls. Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or humidity, volatile materials, high levels of dust, vibration, and impact. Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or shock. To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local dealer where you purchased this product.

The CR 20/28 or CR 21/29 is equipped with two RS232, one USB device and one cash drawer interfaces. The RS232 ports are used to connect peripheral devices like scanner, display, QuoriLog etc. Please note that there is no power output from these ports. The USB port is only prepared for PC communication. It is not to be used with USB devices, like memory sticks, scanners, printers etc Location of the interfaces (rear view):
Power Supply Cash Drawer (DRW 9V, 5 ) USB RS 232 Port 1 RS 232 Port 2

2.5.1 Pin Assignment

RS232 Ports 1: -2. RxD 3: TxD 4. DTR 5: GND 6: DSR 7: RTS 8: CTS 1: VCC 2: USB N0 3: USB P0 4: GND 1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND

USB Host

Cash Drawer (DRW 9V)

2.5.2 Connection to PC

The CR 20/28 or CR 21/29 can be connected to a PC for programming, reporting and back-office. QUORiON offers a small software tool, called QProg, for this purpose. The connection can be established via RS232 or USB.

Connection via RS232

By default RS232 port 1 is prepared for PC communication with 57600 baud. Please note that you will need an adapter cable from the RJ45 connector of the CR 20/28 or CR 21/29 to DSUB-9 on PC (see chapter 2.5.3). If your PC does not have an RS232 port, you may use a Serial-to-USB converter or the direct USB connection. For the RS232 connection you need a standard 9-pin cross wired cable with female DSUB connectors which have all signals connected.
PC (DSUB9 female) VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD
CR20/28 (DSUB9 female) Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD VCC RxD TxD DTR GND DSR RTS CTS -SHLD

Connection via USB

If you want to use USB, you need to install a driver on your PC first. This driver will create a virtual COM port in your Windows system. Please follow these steps to install: First install the driver VCPDriver_V1.1_Setup.exe on your PC Then connect your Cash Register and your PC with a standard USB-cable Switch on Cash Register The installation of the driver runs automatically In the Windows Device manager the USB connection is associated as a virtual COM-Port
Please note, that system parameter 1 in the cash register (PC port) has to be re-programmed to 16 for USB communication. This will activate the USB communication, but de-activate RS232 for PC. The communication between PC and CR 20/28 or CR 21/29 will run with 12 MBit/s (USB full speed). For the USB connection you need a standard USB adapter cable with a series A to series B connector. 11
2.5.3 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the CR 20/28 or CR 21/29 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket. You can order the special adapter cable from your local QUORION dealer. If you want to make the connection by yourself, please note the following specifications:

QMP (RJ45) VCC RxD TxD DTR GND DSR RTS CTS SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 SHLD
CR20/28 (DSUB9 male) Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD -RxD TxD DTR GND DSR RTS CTS VCC SHLD

2.6 Keyboard

CLERK # NS #

RECEIPT

CURSOR NEW PRICE

CURSOR

R-X-Z-M-P

6 REFUND

C F PRINT

5 VOID

B E DATE

A D TIME

SUB TOTAL
2.6.1 Names of Keys and their Function
Key label Key name Numeric Keys Key function - used to enter numbers - used to enter letters in P-mode - advances the receipt paper

REC P EI T

Receipt Feed Clear
- clears incorrect entries and stops the error alarm

Error Correction

- deletes the last registration
- voids a previously entered transaction

Clerk #

- used to enter a preset clerk ID numeric code no.

New Price

PLU Price Entry
- used to manually change a preset PLU price

Key Label

Key Name Multiplication
Key Function - used to enter multiplications - used to switch the operating mode of the cash register - used to access preset PLU items

Department

- used to enter items to the respective departments

Received on Account

- used to record payments to the drawer

Paid Out

- used to record payments out from the drawer

Percent Plus

- used to add percentage values to the total

Percent Minus

- used to deduct percentage values from the total

Coupon Key

- used to deduct fixed amounts from the total

No Sale

- prints a reference number / opens the cash drawer - calculates sub total - prints out receipt copy if no receipt opened - used to tender payments in cash

Sub Total Cash Payment

Card Payment
- used to tender payments with credit cards - shift department key levels - shift PLU key levels - calculate amounts in foreign currency
Shift Key Foreign Currency Exchange Receipt Hold
- temporarily holds a sale to be recalled later

Receipt on/off

Receipt On/Off
- receipt printer can be switched on or off

CURS OR

Scroll Cursor
- used to scroll the display selection by one line

3. Getting Started

Place the CR 20/28 or CR 21/29 on a stable or even surface. Use it only within the operating temperature range (see technical data) and protect it from splashes and high humidity. The CR 20/28 or CR 21/29 comes with an external power supply. First, please check if the specifications printed on the label fit your local voltage. If so, connect the power pack to the CR 20/28. The power plug is at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the CR 20/28 or CR 21/29 with the main switch. The CR 20/28 or CR 21/29 will now load the operating system and automatically launch the cash register program. You may immediately start working with your new system.

4. Sign in and Register

4.1 Sign in a Clerk Person
A clerk is the person who is working on the point-of-sale and performing registrations. Before starting any transaction, it is necessary to sign in a clerk. Now all sales and actions can be assigned to each single clerk in the reports. Furthermore, it is possible to define individual access rights for each clerk (e.g. for refund or program modifications). To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If you push this key, you will see a list of all programmed clerks. Use the scroll keys or enter a number to select a certain clerk. Alternatively, you may also enter the clerk number directly on the clerk button or define a dedicated key for each clerk. Depending on the programming, it may be necessary to enter an additional code number to sign in. Example:

Enter code number

4.2 Register a Department
Department keys may be used either to enter free prices or to select PLUs from a list. If you press a department key without entry, you will see a list with all PLUs which are linked to that department. Use the scroll keys or enter a number to select a certain PLU from that list. If you wish to register an undefined price for a department, just enter the price with the numeric keys and press the respective department key. Example: Register 2.00 EUR in department 3:

CUSTOMER LOGO 1 Department 2,00 --------------------------1 Total 2,00
4.3 Register Pre-Programmed PLUs
Pre-programmed PLUs are registered by entering the respective number on the PLU key. The preprogrammed price and the description are now read from memory. Alternatively, you may also program direct keys for certain PLUs on the keyboard. You only need to press one key for registering a PLU. If you are working with scan codes, you may either enter the code number by keyboard or use a barcode scanner. In that case, you do not need to press any additional key the PLU will be registered directly. Example: Register PLU number 123:
CUSTOMER LOGO 1 PLU23 5,00 --------------------------1 Total 5,00

4.4 Enter a New Price

It is possible to change the price of a PLU for a transaction. Simply enter the new price and press the key New price before entering the PLU. This is valid for both scanning as well as manual entry. Example: Register PLU number 1 with new price of 2.00 EUR:

New price

4.5 Create a PLU during the Sale
Occasionally, a clerk may have to enter a new item, which has not been programmed in the data base of the POS. If this happens, the CR 20/28 or CR 21/29 / QTouch2 will automatically prompt you to create this item. Press the Sub total key to confirm or the Clear key to exit the prompt. Once confirmed the CR 20/28 or CR 21/29 will ask you for the price. Upon entry of the price, press the Sub total key again to confirm. Then enter the department to which the PLU is linked and press Subtotal to confirm. If the system has been programmed to allow for the creation of new PLU names during registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the name of the department that it is linked to. After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions. Example: Create PLU number 123 Coke with price of 1.50 EUR, linked to department 3:
If the PLU is not yet programmed, you will be prompted to create it now: 1. Confirm and enter the price:

Sub total Sub total

2. Enter the department link:

Sub total

3. Enter the PLU name via keyboard (depends on programming):
4.6 Multiplication/Division
Instead of pressing the same item repeatedly, you may use the Multiplication key. First, enter the quantity to be rung up, followed by the Multiplication key and then the item. Depending on the programming, the Multiplication key can also be used for division. First enter the numerator and press the Multiplication key. Now enter the divider and press Multiplication again. Finally, select the corresponding PLU or department.

4.11 Time and Date

If all receipts are closed, you can view the current time and date in the display by pressing the Multiplication key. Depending on the programming this information will be shown automatically after a certain time has passed. All models with graphical display can also show a programmable customer logo.
4.12 No Sale / Open Drawer
The No Sale function allows you to open the cash drawer without registering a sale. You can check the number of times a No Sale function has been performed in the reports. The No sale key can also be used as a reference key. To print a specific reference number on a receipt, enter the reference number and press the No sale key. Example: Enter reference number 123:
CUSTOMER LOGO 1 PLU 1 0,10 Number: 123 --------------------------1 Total 0,10

No sale

5. Corrections
5.1 Clearing of Inputs and Error Messages
To erase an incorrect entry not yet registered, and to clear any error messages just press the Clear key.

5.2 Error correction

The Error Correct key (EC) is used to clear the last item immediately. Alternatively you may use the scroll keys to select another item from the actual receipt for voiding.
CUSTOMER LOGO 1 PLU PLU 2 0,10 0,20

Select item

EC -1 PLU2 -0,20 --------------------------1 Total 0,10

5.3 Void Function

The Void function is used to clear certain items from the current receipt. First press the Void key and then enter the item which should be cleared. You can also use a barcode scanner to enter the item number. Example: Void PLU with scan code 4912345678901:
CUSTOMER LOGO 1 PLU 1 0,PLU 2 0,20 VOID -1 PLU1 -0,10 --------------------------1 Total 0,20
Example: Void 3.50 EUR from department 1. Please note that only those amounts can be voided, which were previously entered.

5.4 Refund

A refund is used to return previously sold items. The PLUs will be added to the stock and the money is returned to the customer. The turnover in the reports will be corrected. To refund an item, press the Refund key first and then the item to be returned. The Refund key has to be pressed before each item, if more than one item is being returned. After refund the receipt can be continued with normal sales or can be closed with a payment media.
CUSTOMER LOGO REFUND -1 PLU 1 -0,10 REFUND -1 PLU 2 -0,20 ---------------------------2 Total -0,30
Example: Refund of PLU 1 and 2:

Refund

Example: Exchange of PLU 1 and 2:
Example: Refund of 3.50 EUR from department 1:

5.5 Transaction Refund

CUSTOMER LOGO 1 PLU 1 10,PLU 2 5,00 COUPON -1,00 --------------------------2 Total 14,00
Example: Discount a pre-programmed COUPON amount from the total:
6.3 Received on Account / Paid Out
Cash can be paid out of the cash drawer for special purposes, such as petty cash, etc. This is referred to as a Paid Out (PO). Conversely, cash can also be added to the cash drawer. This transaction is known as Received on Account (RA). Adding more cash to the cash drawer is another example of Received on Account. In both cases enter the amount first and then press either the key RA or PO. Depending on the programming of the the operation will be automatically finalized with the Cash key or can be continued as a normal receipt. Example: 25.00 EUR Received on account:

CUSTOMER LOGO

Example: 25.00 EUR Paid out:

7. Using Shift Levels

7.1 PLU/Department Shift
The PLU/department shift is a preset function to switch all article- and department keys to a second level. This is done by adding a pre-programmed offset to the actual PLU or department number. Please note that the shift is valid for the very next item, it will be automatically reset after entry. It is also possible to block the shift for either PLUs or departments.

7.2 Price Shift

The CR 20/28 or CR 21/29 allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry. First select the price level by pressing the corresponding key. Then, enter the PLU. Depending on the programming the price level will be reset automatically after an item, a transaction or not at all. In that case you must reset the price level manually by choosing another keyboard level. By using price levels it is also possible to realize tax shifts. In such a case the second price level has the same price but a different tax rate. Example: Shift to price level 2 and register PLU 1:

Price level 2

7.3 Tax Shift
As an alternative to the tax shift via price levels, there is a preset function to activate or deactivate certain tax rates directly. Just press the corresponding Tax key to activate or deactivate a certain tax rate. Depending on the programming the tax shift will be reset automatically after an item, a transaction, or not at all. In that case you must reset the tax manually by pressing the respective tax key again. Example: Shift to tax 3 and register PLU 1:

Tax shift 3

CUSTOMER LOGO 1 PLU 1 10,00 --------------------------1 Total 10,00 Tax 3 1,00

8. Reports

The CR 20/28 or CR 21/29 offer a wide range of reports to collect and monitor your sales data. All functions of the system have their own report memory in four periods. They can be checked separately as system reports or combined as free programmable user reports. The report memory of each function does not only contain the total sum, but also information about clerks and time periods. All reports can be performed as X or Z. Both types contain the same information. The X-report can be printed as a temporary report at any time, because the report data will not be cleared. The Z-report is a final report after printing the data, the report memory will be cleared.

The following user reports are pre-programmed: Clerk Report All Clerk Report Daily Report Weekly Report Daily Dept/PLU Weekly Dept/PLU Time Zone Report Stock Control
You can define up to 10 different user reports with each up to 38 system report entries. Generally it is recommended to use the user reports for normal report printing instead of single system reports.
--------------------------Total Sales --------------------------Total Sales CCount 1 Quantity 2 Amount 10,00 --------------------------Groups --------------------------Group 1 CCount 1 Quantity 2 Amount 10,00 --------------------------Tax Totals --------------------------16% Tax 1 Gross 10,00 Taxable 8,62 Tax 1,38 --------------------------Tendering Function --------------------------Cash CCount 1 Amount 10,00 --------------------------Drawer Totals --------------------------Cash in Drawer Amount 10,00 --------------------------X-Counter :000001-0001 ---------------------------

8.3 Electronic Journal

The Electronic journal will log all operations by storing a copy of each receipt printout. Depending on the programming you can do this either in binary or in ASCII text format. If you press the key ENTER in mode X or Z you will receive a list of all available user reports. Scrolling to the end of the list, you will find the entry Electronic journal. If you select this and confirm with ENTER, a copy of the last receipt will be printed. Alternatively, you may also enter one of the following numbers directly on the ENTER key to access the electronic journal: 101 n X X Print out the last receipt only. Print out the last n receipts. Print out the complete journal. If done in Z-mode, the journal will be cleared. Clear the electronic journal without printing (only in Z). Only for PC! The journal data are saved in a special csv-format. Print out the receipts of the active clerk only.
Please note the programming of the system keys. By default the ENTER key is located on the Cash key. Examples: Print out the last receipt:
Print out the last 3 receipts:
Print out the complete journal:

8.3.1 Text Format

The Electronic journal is saved in normal text format. Journal data, saved in text format, can only be displayed and printed going backwards, beginning with the last receipt. Searching for a certain receipt number is not possible. The format of the printout depends on the programming. It is therefore possible to print out the journal in two or more columns to save paper. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications. 29

8.3.2 Binary Format

The Electronic journal is saved in binary format. Any receipt can be recalled by number for controlling purposes or print out. Please note that only sales receipts are saved. The increasing receipt number is used as reference to navigate through the journal. Reports and programming are not saved in the binary electronic journal. To recall the last receipt, press the keys PAGE UP or CURSOR UP in mode R or M. Using the keys PAGE DOWN or CURSOR DOWN you receive the first receipt. If you want to view a certain receipt, just enter the receipt number before pressing PAGE UP or CURSOR UP. After the initial recall you may use the scroll keys to navigate through the journal entries. If you are in manager mode (M), you can print out a copy of the activated receipt by pressing the Subtotal key. If you print a copy of a table invoice, the endorsement message will be added automatically. Example: Search receipt number 15 and print out a copy:

9. Programming

The programming of the CR 20/28 or CR 21/29 is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. Please note that the configuration can only be done by PC with the software QProg. It is not possible to configure the systems directly. However, the file programming can be done directly in X, Z or P mode. All functions, which were configured before, can be programmed. This manual only gives a general overview of the programming. If you have further questions please check our website www.quorion.de for special programming manuals or ask your local QUORION dealer. He will gladly help you.
9.1 Programming of Date and Time
Programming the date and time is achieved in mode P, using the system keys DATE and TIME. By default you will find it on the function keys Table Split and Invoice at QTouch2 or CARD at CR 20/28 or CR 21/29 series. Enter the date in the format DDMMYYYY and confirm with the DATE key. The new date will be activated immediately. Enter the time in the format HHMM and confirm with the TIME key. The new time will be activated immediately. Example: Set new time 8:00 (only in P):

9.2 Easy PLU Programming

The easy programming of PLUs is done in manager mode (M) only. To program a PLU enter the code number of the data field you want to change and confirm with the Subtotal key. The following codes are available: Sales Price Cost Price Description Description 2 Department Link Add Stock Subtract Stock Minimum Stock

After selecting a data field, enter the new value, confirm it by pressing Subtotal again, and choose a PLU to be programmed. This can be done either by pressing a direct PLU key or by entering the number on the PLU key. If you want to continue programming articles, you may repeat the same steps. To finish the programming mode press the key Subtotal without entry. Flowchart:

RECORD #

Example: Change price of PLU 5 to 2.00 EUR:
Example: Change description of PLU 5 to ABC:
Example: Add 10 pieces to stock of PLU 5:

9.3 File Programming

Start programming either by entering the file number directly on the TYPE key or by pressing the TYPE key without entry and selecting the file from the programming window. At the end of each line the file number is shown in brackets for reference. Please note that files, which are not activated in the configuration, will not be shown. The following files are available: 29 Parameters Options Time Zones Day of Week Zones Day of Month Zones Date Zones Receipt Header Receipt Trailer Slip Header Slip Trailer General Texts Error Messages General Messages Day Descriptors Month Descriptors Counters Total Sales Groups Departments PLU Tax Clerks Salespersons Tenders Drawers PO/RA Discounts Corrections Foreign Currencies 306 User Reports

Keyboard 1

Special Itemizers

Password

Print program version Init printer logo
When the file has been selected, the first record will automatically be displayed. You can jump to another record by entering the record number on the Multiplication key. Pressing the X key without entry will select the next record. The data field to be programmed can be selected by the cursor keys PAGE UP, CURSOR UP, PAGE DOWN, CURSOR DOWN. When the field is selected just input the new data and confirm with ENTER. When a field was modified, the new programming is automatically printed. If you want to continue programming files, you may repeat the same steps. To finish the programming mode press the key TYPE without entry.

Flowchart:

Example: Change tax rate 1 to 9.00 %:

TYPE CURSOR

9.4 Scanning
When scanning codes are activated in the configuration of the application it is possible to create and/or delete items on the cash-register either in Program Mode or during transaction when an item is not found. Furthermore there are some special maintenance procedures which are can be activated in Manager or programming mode. It is possible to connect two scanners to the register. You can activate them by programming parameter 56 & 57 also check option# 78 for check digit verification when scanning. CREATING ITEMS in Transaction Mode When Option#79 is set the register will prompt for creation of an article when not found. If you want to create it you must confirm by pressing the SUBTOTAL key or abort by pressing CLEAR (Note that you can press the CLEAR key at any stage to abort!!). The register will now prompt for: 1 - The PRICE which you must enter on the SUBTOTAL key 2 - The Department which you must enter on the SUBTOTAL key 3 - The Descriptor when Option# 80 is set which you must enter on the SUBTOTAL key 4 -Now the article is registered. Note: From Release XX030605 on it is also possible to enter the PRICE directly on a fixed DEPARTMENT key instead of entering the price and department on the subtotal key. CREATING ITEMS in Program Mode When you are in Program Mode# 20 (PLU programming) you can scan the code or enter the code on the X key. When not found the register will ask you for creation which must be confirmed by pressing the CR (User Report) key.

When programming PLU keys on the register you must enter the scan code in the keyprogramming mode. The register will automatically insert the correct index record number in the key table. The register will recognize the entry as a scan code when MORE then 5 digits are entered. Normal key codes have a value of maximal 5 digits. This means that when you want the program a PLU with scan code 123 you MUST enter 000123. Suppose this PLU is located at record number 5 the register will put 10005 as key code which is also shown on the display. When you enter 123 the register will program key code 123. USING PLUS WITH SCANCODES IN COMBINATION WITH BALANCES On the Balance the Index Number of the PLU is stored so at the moment it is NOT ALLOWED to create or delete PLU when there are still balances open because the sequence of the index file will be changed which will result in wrong PLU on invoices.
9.5 Program Version and Test Routines
The CR 20/28 or CR 21/29 have a set of test routines builtin to check certain hardware components and receive information about the installed drivers and software version. Enter the test number in mode P and confirm with the key TYPE. Please note the programming of the system keys. By default the TYPE key is located on the key PLU. The following test routines are available: 401 Display Test Print out Program Version Init printer Transaction Test Direct Sale Transaction Test Tables
--------------------------F: 1v-WE P: G0091009 C: CR 20 RAM: 8192K SERIAL#: 1234567 MAC: 4B 0D ---------------------------
Example: Print out the actual software version (only in P mode):
9.6 How to enter letters in P mode
To enter letters at the CR 20/28 or CR 21/29 you have two different possibilities, either the traditional way using hexadecimal codes or the new way using the numeric keys like a mobile phone. By default the hex code system is active. Press the CAPS key repeatedly to switch to the following input modes: Key Input mode Display CR 20/28 Display CR 21/29

Hex code small letters

defauLt

defauft

Hex code capital letter
Mobile mode small letters

MOBILE

mobile
Mobile mode capital letters

MOBILE_CAPS

mobile caps
Please note the programming of the system keys. By default the CAPS function is located on the P/O key. This can be changed by user programming.
9.6.1 Enter letters using hex codes
First select the letter you want to program in the code chart below. Find out the corresponding hex code by combining the row number with the number of the column. For example: letter L: row 4, column C hex code: 4C. Enter the hex code using numeric and department keys: Hexadecimal codes 0.9 = numeric keys 0.9. Hexadecimal codes A.F = department keys 1.6 Press the HEX key after each entry to convert the hex code to the corresponding letter. After that you may continue with the next hex code. Please note the programming of the system keys. By default the HEX function is located on the R/A key. This can be changed by user programming.

Example: Enter letter L Key Function Display
Enter number 4 using numeric keys.
Enter hexadecimal number C using department keys.
Convert hex code 4C to letter L.

" 2 B R b r II

# 3 C S c s

$ 4 D T d t

% 5 E U e u

& 6 F V f v

7 G W g w

( 8 H X h x

9 A B C D E F
) 9 I Y i y * : J Z j z + ; K [ k { , < L \ l | = M ] m }. > N ^ n ~ / ? O _ o

P ` p Q a q

III IV

C D E F

Code chart for Western Europe
9.6.2 Enter letters using mobile mode
The numeric keys have got an additional functionality to enter letters. This feature becomes active when the mobile mode is selected. See above. To enter a letter just press the appropriate numeric key repeatedly until the character you want appears in the display. If you do not press the key again after 1 second the actual letter will be confirmed and the cursor goes to the next position. Please note that the numeric display can only show abstract icons for the characters. The keys are defined as follows: Numeric key 3 Characters Space ABC8 DEF9 GHI4 JKL5 MNO6 PQRS1 TUV2 WXYZ3 Display CR 20/28 Display CR 21/29

A D G J M P T W

B E H K N Q U X

c F I L o R V Y

d 5 v S 8 Z

ABC8 DEF9 GHI4 JKL5

MNO6 PQRS1 TUV2 WXYZ3
Press numeric key 5 to get the first letter J.
Press numeric key 5 again within 1 sec to get letter K.
Press numeric key 5 again within 1 sec to get letter L.
9.7 Auto Power Off Function
This function is used for Battery Mode to save the Battery power. The Cash Register turns off automatically after a personal adjusted time. You can choose between 10 seconds to 40 minutes in 10 seconds steps. Example for Auto Power Off in 1 minute = 60 seconds:
Example for Auto Power Off in 5 minutes = 300 seconds:

10. Training Mode

The training mode is used to test all functions of the CR 20/28 or CR 21/29 without adding the turnover to the reports. The report memory will not be changed and all counters remain constant. Please note that in this mode all receipts will be automatically marked as Training. In order to access the training mode, a pre-programmed training clerk must be signed-in. Training mode will remain activated until a new clerk is assigned. You will have full access to all registration and programming functions for testing and training purposes.

11. Instructions for Use

11.1 Power Supply and Interfaces
Please use the delivered power supply for the CR 20/28 or CR 21/29 only. The usage of other power supplies may damage your system. No liability is accepted for such damages. The interface connections should only be plugged if the system is switched off. Please note also the maximum cable lengths of 5 meters for USB and 15 meters for RS232.

11.2 Service and Maintenance
The CR 20/28 or CR 21/29 do not contain any components, which can be serviced or repaired by the user. Please have all maintenance performed by a qualified QUORION dealer. Unauthorized manipulations may lead to a loss of warranty.

12. Error Messages ID

Error Description
Invalid Entry Invalid Time Invalid Date Invalid Article Unknown Report Invalid Function Transbuf. Full Still in Transaction User Break No Under/Tender Still in Tender Scanning Error Select Clerk Select Salesperson Item not Sold No Price Entered No Zero Price Closed Drawer Manager Required Entry to High Discount not Allowed Correct not Allowed Already Discounted Enter Quantity Journal Full Enter Balance # Invalid Balance Wrong Clerk Closed Balance Print Invoice Receipt Paper End Journal Paper End Slip No Paper Logging Error KP Error Balance not Open Invoice Buffer Full Balance Used PLU File Full Reindex PLU File
13. Information on the Electromagnetic Compatibility and Safety

CE Conformance

This QUORiON cash register conforms to the European Communitys EMC 2004/108 and 2006/95 directive. The cash register fulfills the following technical European requirements: EN 55022: Norm values and measuring procedures for radio interference properties characteristics of information technology devices EN 55024: Norm values and measuring procedures for the interference resistance properties characteristics of information technology devices EN 60950: Security measurements for the installation of IT
A "conformance explanation" in accordance with the directives and standards cited on top has been delivered and can be reviewed with QUORiON Data Systems GmbH An der Klinge Erfurt (Email: rd@quorion.de; web: www.quorion.de) REMARK: If the cash register is installed in a system with other devices and components, all other devices and components must each show EMC conformance to the norm. According to the EMC 2004/108 directive as well as EC and national laws, the system integrator is responsible to ensure that the built system complies with regulations
14. Accumulator (Battery)
Please run the ECR only with plugged in power adapter! The battery is just for ensuring the power supply in case of a sudden blackout for a certain time.

The CR20 is the ideal companion for mobile businesses and fiscal law compliance.
It offers you superior portability, fast transaction processing, loads of features and storage as well as ample connectivity options for external devices. The CR20 is easy to carry and small enough to fit nto i any backpack. Despite its petite size, you nonetheless gain a powerful POS solution, thanks to the 32bit technology. Furthermore, the RS 232 interfaces allows you to connect all the eripheral evices p d you may need such as cash drawers, scales, scanners, and GPRS modules. The USB port in turn makes fast PC programming possible. You even have the choice to choose from either a 1-line or 2-line alpha numeric display. Combine that with a quiet thermal printer with easy load that jets out up to 60 mm/s and you get a superior entry level cash register.

CR20 SERIES

Software
The CR20 is easy to program and use. It comes with the QMP Light Edition software, which we specifically designed, so you receive only the features you need in this segment and thereby guarantees a short learning curve. Though the CR 20 is small, it nonetheless supplies 100 departments and 10,000 PLUs, g iving you plenty of room to enter all the articles you wish to offer in your inventory. Further, you profit from a ultitude of m reports, which allow you to retrieve vital sales information in order to make decisive business decisions.

STANDARD FEATURES

Keyboard Printer Thermal Speed Easy Load Paper Journal E-Journal (internal) Operator Customer Program / Data Memory Battery Interface
36 raised keys 1x 58mm up to 20 lines/s yes no yes
36 raised keys 2x 38mm up to 20 lines/s yes yes yes
36 raised keys 2x 38mm up to 20 lines/s yes yes yes alphanumeric LCD 2 lines

Technical Specifications

Display
numeric alphanumeric numeric LCD 1 line LCD 2 lines LCD 1 line numeric LCD 7 segments, 1 line, 12 digits 1 MB / 2 MB Flash ROM internal, working time between 3 and 8 hours 2x RS232 (RJ45), 1x USB device (PC), 1x cash drawer 9V (RJ11) 8 clerks, 100 departments, 10,000 PLUs with stock control, 20,000 lines E-Journal 2.0 kg, 300 x 260 x 100 mm
Weight & Dimension (WxDxH)

OPTIONS

Fiscal Memory E-Journal Cash Drawer (WxDxH) available on SD card 3.0 kg, 330 x 360 x 95mm

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QUORiON Data Systems GmbH An der Klinge Erfurt-Stotternheim Germany Phone Fax Internet E-Mail +0 +12 www.quorion.de sales@quorion.de

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