User and Programming Manual
Electronic Cash Register CR 2500 series

.designed to Succeed

Dear valued customer!
On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction. The QUORION cash register is fully customizable and yet simple to operate. Users can easily adapt it to any type of retail or scanning system. Moreover, our dynamic software generates a compatible environment for a wide array of peripheral devices. It is exactly this versatility and quality that has made us successful among our multinational customers. It is therefore with great pride that we look forward to continuing our close collaboration with our customers. Sincerely,

Your QUORION Team

Introduction.... 5 1. Before Starting Operations... 6 1.1 External View.... 6 1.2 Displays..... 6 1.3 General Precautions.... 7 1.4 Printer Precautions.... 7 1.5 Setting up the Cash Register... 7 2. Installing the Cash Register.... 7 2.1 Installing paper rolls.... 8 2.2 Installing and replacing the ribbon cassette... 8 2.3 Thermal printer.... 9 2.3.1 Insert thermal paper.... 9 2.4 Keyboard.... 10 2.5 Control Lock and Control Lock Keys... 12 2.6 Key Names and their Function... 13 3. Programming.... 16 3.1 Programming of System Flags.... 16 3.1.1 Reset/System CLEAR.... 16 3.1.2 Clearing the Electronic Journal... 16 3.1.3 Programming Hints.... 17 3.1.4 Basic Program - System Flag Programming.. 17 3.1.5 System Flags Printout.... 23 3.2 Department Programming... 24 3.2.1 Department printout... 25 3.2.2 Group Name Programming... 25 3.3 PLU Programming.... 26 3.3.1 PLU Printout.... 27 3.3.2 Direct Key Programming... 27 3.4 Menu Programming... 28 3.5 Tax Rate Programming... 29 3.6 Clerk Programming.... 29 3.7 Programming of Restaurant Logo / Commercial Message.. 30 3.8 Tendering names programming... 31 3.9 Foreign Currency Exchange Programming (FCE).. 31 3.10 Percentage Rates Programming.... 33 3.11 Macro Keys.... 34 3.11.1 Printout of Macro Keys... 34 3.12 Programming text of extended guest invoice.. 34 3.13 Programming logo for external display.. 35 4. Cash Register Operation... 35 4.1 Registration (Sales-Mode)... 35 4.1.1 Electronic Journal Printout... 35 4.1.2 Clerk Sign-On.... 36 3
4.1.3 Assigned Clerk Area and Compulsory Invoice.. 36 4.1.4 Opening and Closing a Table... 37 4.1.5 Entry Corrections.... 37 4.1.5.1 Correction of incorrect numbers... 37 4.1.5.2 Deleting the last Entry (EC/Error Correction)... 37 4.1.5.3 Voiding earlier Entries... 37 4.1.5.4 Refund.... 37 4.1.6 Re-opening a Table... 38 4.1.7 Closing a Table with Guest Check Printing.. 38 4.1.8 Table Transfer.... 38 4.1.8.1 Separation of a registered Item.. 39 4.1.9 Tax Shift (Take out sales).... 39 4.1.10 Price Shift.... 39 4.1.11 Using the FCE Function.... 39 5. Management Reports... 40 5.1 Reports without Reset.... 40 5.2 Reports with Reset.... 41 5.3 Flash Reports.... 41 5.4 Clearing the Grand Total... 42 6. Accessories and Options.... 42 6.1 Ribbon Cassettes.... 42 6.2 Option PC Interface... 42 7. Maintenance.... 42 7.1 Emergency Drawer Opening... 42 8. Information on the Electromagnetic Compatibility and Safety.. 43 9. Error Messages... 44 10. General Specifications.... 45 11. Peripheral Devices.... 46 11.1 Activation of a Serial Interface RS 232.. 46 11.2 Using a Kitchen Printer... 47

Lock Mode Turns off the Cash Register and disables all operations. All data is maintained in the memory. Sale Mode Registration Mode Registration, Transaction Mode. Time: 13:45:46 Used for all registrations and transactions. X-REPORT 11 Read Mode ACTIVE TABLE 00 Used to display and print reports at any time without clearing the data. Z-REPORT 11 Reset Mode ACTIVE TABLE 00 Used to print reports at any time and clearing the data. PROGRAM Program Mode Used for any Cash Register programming. Train Mode Training Mode Used for training new operators without registering the simulated sales transactions.
2.6 Key Names and their Function

Key Label 09

PAPER CURSOR CURSOR
Key Name Numeric Keys Receipt Feed Key Cursor Key Up
Function Entering amounts, quantities and programming. Advances the receipt paper. Scrolling upwards through the PLUs of a department or through the transactions of an open table. Scrolling downwards through the PLUs of a department or through the transactions of an open table Used to print out transactions stored in the Electronic Journal. Clears incorrect entries before registration and stops the error alarm. Deletes the last registration immediately after registration. Voids the transaction indicated by the cursor. Used for refund transactions. Used to enter a pre-set numeric clerk ID code. Used to access pre-set PLU items. Used to manually change a pre-set PLU price. Used to access pre-set PLUs or free price entering. Used to register an item of a department or a menu. Used to switch shift levels for PLUs and departments. Used for multiplication and displaying of the current time. Used to print a reference code number or open the cash drawer. Displays the sub total during operations. Used to print out a pro-forma invoice of a not yet finalized table. Used to enable the printout of the guest check (compulsory guest check). Used to finalize a registration on account.
Cursor Key Down EL. Electronic JOURNAL JOURNAL Key CLEAR EC VOID REFUND CLERK I.D. PLU PLU ENTER 1.80 PLU SHIFT X TIME # NS SUBTOTAL INVOICE CLEAR Key Error Correct Key VOID Key REFUND Key Clerk Sign-On Key Price-Look-Up Key PLU Enter Key PLU/DEPT/ Menu Keys PLU/Department Shift Key Multiplication/ Time Key No Sale Key Sub Total Key

Check Key

Charge Key
CARD 1, 2 Credit Card Keys Used to register payments made on credit cards.
Key Label GUEST INVOICE CASH TABLE # REL Tax SHIFT
Key Name Guest Invoice Key Cash Key Table Number Key Release Key Tax Shift Key Price Shift Key Paid-Out Key Received-OnAccount
Function Must be pressed before finalization of a table. Used to print additional text lines at the bottom of a receipt. Used for finalization of all registrations and transactions, change due is shown in the display and the cash drawer is opened. Used to open and close a table. Used to cancel PLU price and enter a new one. Used to cancel a department chosen in error. Used to shift to tax rat 2 e.g. take-out and inhouse sales. Used to shift to the 2nd price level. Used for all cash paid out of the drawer. Used for all payments received in cash, by check or on credit cards. Used to transfer an item from one table to another. Used to switch receipt off/on. Used to calculate in foreign currency.

P/O R/A

SEPARATE Separation Key

RECEIPT ON/OFF FCE

Receipt On/Off Key Foreign Currency Exchange Key
Direct Alphanumeric Name Programming The Cash Register allows a direct programming of department, menu and PLU names, logos etc. by using the keys 1.28. The PLU SHIFT (direct key shift) key is used to switch to the capital letters in shift level 2 and special characters in shift level 3. Special Characters Special characters can be programmed by using the hexadecimal codes (see character code chart).

2.7 Character Code Chart

" 2 B R b r I

# 3 C S c s

$ 4 D T d t

% 5 E U e u

& 6 F V f v

7 G W g w

( 8 H X h x

9 A B C D E F

) 9 I Y i y * : J Z j z + ; K [ k { , < L \ l | = M ] m }. > N ^ n ~ / ? O _ o

P ` p Q a q

II III

C D E F

Western Europe Hexadecimal codes are used in shift level 3. For entering digits 0.9 use numeric keys 0.9. For hexadecimal codes A.F use the direct keys 1.6. Example: Character A = 41 (numeric keys 4, 1) Character O = 4F (numeric key 4, direct key 6

3. Programming

3.1 Programming of System Flags
3.1.1 Reset/System CLEAR Control Lock Key Position: P (Initialize your Cash Register by performing a System CLEAR)

No. 1. 2. Note:

Description
Enter 444. Press SUBTOTAL key. 444 SUBTOTAL Display: CLEAR SUBTOTAL Press SUBTOTAL key to complete the initialization.
All programmed parameters and values will revert to the original factory defaults. The electronic journal, all tables, and reports will be erased.
Entering a Uniform Price No. 1. 2a. 2b. Key Description

Enter 333. Press SUBTOTAL key. 333 SUBTOTAL Display: DEFAULT Through the use of the numeric keys, all departments and PLUs can 0.9 be given a uniform price. SUBTOTAL Press the SUBTOTAL key.
3.1.2 Clearing the Electronic Journal (Programmed Flags will not be erased)

No. 1. 2.

Key REFUND VOID Press REFUND.
The electronic journal is erased.
3.1.3 Programming Hints Use these keys to program the cash register.
1 The 1st Flag (date) of the system Flags is displayed. SUB TOTAL SUB The SUB TOTAL key confirms the changed Flag and advances to the TOTAL next Flag. CASH The CASH key ends the programming.
Note: In the column Digit Entry an enabled function is indicated with y (yes) and a disabled function with n (no). The factory default (Default) is in bold print. 3.1.4 Basic Program - System Flag Programming Press 1 + "SUBTOTAL" key to enter the System-Flag programming mode. Enter the Flag number + Sub Total which you wish to program. You may also just press Sub Total and start with Flag 1. No. Display 11 Prog Sysflag 1 DATE: TIME 3 CR-No. 4 FEED 3397 Description Date entry (always enter in this order) 6 digits for day, month, year. Time entry 4 digits for hours, minutes. Cash Register ID number. Logo Lines / Receipt Advance. 1st Entry: Number of headers. 2 Entry: Number of footers. 3rd Entry: Paper advance before header. th 4 Entry: Paper advance after footer. NS/Shift 20 Receipt for NS / Department Shift. 1st Entry: Intermittent Shift. 2nd Entry: always enter 0. n y 0
Digit Entry 2 digits each 2 digits each From 00 to 99

0123456789 0123456789

Display 6 TAX 32
Description PRICE inclusive/exclusive of tax / Date format. 1st Entry: Price exclusive tax. Price inclusive tax. month/day/year (USA). day/month/year (Europe). 2nd Entry: Number of decimal places.

Digit Entry

0 y n y n 0

1 y n n y 1

2 n y y n 2 y

3 n y n y 3

7 ROUND #1
Tax symbol /price rounding. 1 Entry: Print tax symbol. Print tax in %. 2nd Entry: Rounding of tax.

2 n y n n n y 5 y

8 ROUND #2
Rounding of division /discount. 1st Entry: Rounding of division. 2

n y 0 n n n 1 y n n 2 n y n 3 y y n 4 n n y 5 y n y 67 ny yy yy
17 SL-length 18 RCP/T-Flag

0 n 0 y y

1 y 3 n y n y n n

19 NoPrintNS

3 y n y n n n y y 0 y n n 0 y n 1 n n n 1 n n 2 y y n 2 y y n y yn ny 5 n n y 67 yn yy yy

20 Price/TaxSh

21 Masterkey 22 TrainClerk 23 PLUShift 24 StartHappy

100 00

0.99 0.99 0.999 0.24

No. 25

Display 25 PrtDeptRep 0
Description Print department report for clerks (X / Z-report). 1st Entry: Print department report. Print sales in clerk report (X / Z-rep.). 1st Entry: Print sales. Print number of Void and "EC" (X / Z-report). 1st Entry: Print EC 2

26 PrtBillRep

27 NoPrtECVd

y n y n y n n y y n

Print Void. NoPrtRfd 0 Print no of REFUND (X / Z-report). 1st Entry: Print Refund. Drawer/GST 00 Drawer open and GST Mode. 1 Entry: Drawer open by clerk settings 2

30 PLUPrint

GST Mode (reserved, do not change). Print kitchen receipt and PLU price on local printer. 1st Entry: (only for thermal printer) Print PLU name double height. Print table number double height. Print receipt number double height. 2nd Entry: Print PLU price. Print tax symbol for PLU.

0 n n n 0 n n

1 y n n 1 y n

2 n y n 2 n y

3 y y n 3 y y

5 n n y

No. 31

Display 31 ReptSet1 00

Description Print kitchen printer receipt number at top or bottom. 1st Entry: Print receipt no. on kitchen printer. Print header lines in double height Print PLU name in double height 2nd Entry: Print receipt number in normal size. Print receipt number in double height. Print receipt number at top. Print receipt number at bottom. Special Rounding function (only for Switzerland). 1st Entry: 1 = Removing the clerk-key triggers CASH key 4 = Showing the clerkname in the display on nd 2 Entry: Enables rnd. function for Switzerland. Enable/Disable Autofeed (Thermal Printer) 1st Entry: Reserved 2 Entry: Autofeed on. menue print control 1st Entry: printing of PLUs in menue 2nd Entry: Reserved

0 n n n 0 y n y n

1 y n n 1 n y y n

2 n y n 2 y n n y

3 y y n 3 n y n y

32 Swiss. R.

33 Autofeed

34 Menue_prnt

Display 35 Bon2cntrl 000
Description 2. Bon print control 1st Entry: 1 = enable multiple duplicate receipts 4 = reports from PC will not printed 16 = print the Z report with the date of yesterday 32 = print the copy of the orderreceipt as single receipts on kitchenprinter 128 = total X/Z reports disabled for normal clerks electronic journal control 1st Entry: enable warning when the electronic journal is near full (100 entries before full) PLU access control setting 16 = disable to sale PLU's with price=0 (except descriptive PLU) Z counter receiptcounter

SUBTOTAL Press SUBTOTAL" to confirm the starting value. 0.9 Check
Ending value for department range to be printed (optional). Press Check to start print out.
3.2.2 Group Name Programming No. 1. 2. 3. 4. 5. 6. Key Display Description 11 Starts group name programming.
Enter group number to be programmed(optional)
12 Group name SUB-TOTAL 0.9
SUB-TOTAL Group name Confirm group name. GROUP 01 Group name Enter name of Group 01. a.z ABCDE SUB-TOTAL CASH
Press SUB TOTAL to confirm the group name. Press CASH key to end programming.

3.3 PLU Programming

A PLU number, name, price, and Flag can be assigned to each sales item. It can then also be linked to a specific department. By pressing the 3 and Sub Total keys you may enter PLU programming directly. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Key Display 11 Description Starts PLU programming.
3 SUB- Prog PLU No TOTAL 0.9
SUB TOTAL SUB PLU Name 001 TOTAL 00001PLU PLU Name 001 a.z ABCDE SUB Prog PLU No 0001 TOTAL Price1: 00000100 Pro PLU No 0001 0.9 Price1: 200 SUB Pro PLU No 0001 TOTAL Price1: 00000200 Key Pro PLU No 0001 0.9 Price2: 00000200 SUB Prog PLU No 0001 TOTAL Price2: 200 Prog PLU No 0001 0.9 Link to PLU 0000 SUB Prog PLU No 0001 TOTAL DEPT 01 0.9
Enter the PLU number to be programmed (optional). Prog PLU No 0001 Press SUBTOTAL to start programming. Press SUBTOTAL to confirm. Enter PLU name (max. 24 characters). Press SUBTOTAL to enter price programming. Enter price for 1. price shift level without decimals (example 200 = 2,00). Press SUBTOTAL to confirm. Enter price for 2. price shift level without decimals (example 200 = 2,00). Press SUBTOTAL to confirm. Enter the PLU number which should be linked to this PLU. Enter 0 if PLU should not be linked. Press SUBTOTAL to confirm. Enter the department number to which this PLU should be assigned.
SUB Prog PLU No 0001 Press SUBTOTAL to confirm. TOTAL HDLO = maximum digits (0. 8 ), 0.8 H.D.L.O.(High-Digit-Lock-Out). SUB Prog PLU No 0001 press SUBTOTAL to confirm. TOTAL Flag:0 = normal 32 = inhibit PLU 0.= descriptive PLU (example: inhibit + descriptive PLU 32 + 64 = 96) SUB Prog PLU No 0001 press SUBTOTAL to confirm TOTAL Flag:2 000
Description 0 = course = course = course = kitchen printer 1 on 32 = kitchen printer 2 on 128 = local kitchen printer on (thermal printer)

20. 21. 22. 23.

SUB Prog PLU No 0001 press SUBTOTAL to confirm. TOTAL Flag:0 = normal 0.= PLU requires a descriptive PLU followed SUB Prog PLU No 0002 Press SUBTOTAL to confirm. TOTAL CASH Press CASH to end PLU programming.
3.3.1 PLU Printout No. 1. 2. 3. 4. 5. Key 3 SUBTOTAL 0.9 SUB TOTAL 0.9 Check Starts PLU programming. Starting value for PLU range to be printed (optional). Press SUBTOTAL to confirm the PLU number. Ending value for department range to be printed (optional). Press Check to start print out. Description

3.3.2 Direct Key Programming Keys 1 through 80 may be programmed as needed with either PLUs , departments or menus. The number of direct keys for PLUs may be expanded by using the 2nd and 3rd shift level. The number of direct keys for departments may be expanded by using the 2nd shift level. The off-set between PLU shift levels is pre-set at 100 (see Flag 23). The off-set between department shift levels is fixed at 12. There is no shift level for menus. You can enter the 2nd or 3rd level during a sales transaction by pressing the PLU SHIFT key before selecting a PLU or department. Example: Key 1 = PLU # 1 on 1st level Key 1 = PLU # 101 on 2nd level rd Key 1 = PLU # 201 on 3 level st Key 2 = DEPT 5 on 1 level Key 2 = DEPT 17 on 2nd level 27

No. 1. 2. 3.

Key 10 SUBTOTAL 180
Key program mode Starts direct key programming. Press key. Press key <PLU> Press key <DEPT> press key <PLU> Press a key from 1 to 80 (e.g. key 80). Choose a direct key function (PLU, department, menu or 0) with the cursor key. Enter the number, which will be assigned to the function key selected in step 3.(e. g. PLU 0100).

09 4. 5. SUBTOTAL CASH

Key program mode Press SUB-TOTAL to confirm. Press key. End direct key programming.

3.4 Menu Programming

Before a menu can be programmed a key must be designated as a menu key. Please see 3.3.2 Direct Key programming. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. SUBTOTAL 0.9 SUBTOTAL CHECK CASH Key 1.80 a.z SUBTOTAL 0.9 SUBTOTAL 0.9 Display Menu 01 Name Menu Description
Press 1.80 to start menu programming. Enter the menu name e.g. BBQ Chicken.
Menu 01 OrdeConfirm the menu name. PLU No. 0001
Enter the first PLU No. of this menu.
Menu 01 OrdeThe current quantity of PLUs contained in the menu PLU Count 0001 is displayed.
Enter the quantity of this PLU contained in the menu. Repeat steps for the remaining 6 PLUs contained in this menu, even if you do not wish to program them. Menu Price 11 The menu price is calculated by adding the individual 00002400 PLU prices. Enter a menu price, if you wish to change the price calculated in step 8.

Menu 02 Name Menu 02

Press SUB TOTAL to confirm. Press CHECK to print menu programming. End menu programming.

3.5 Tax Rate Programming

No. 1. 2. 3. 4. 5. 6. 7. 8. 9. Key 8 SUB TOTAL 0.9 SUB TOTAL 0.9 SUB TOTAL a.z SUB TOTAL CHECK CASH TAX RATE 100000 TAX RATE 160000 TAX NAME TAX1 TAX NAME ABCDE TAX 200000 Display Prog Taxrate 11 Description Starts the tax rate programming. Enter tax rate to be programmed (optional). Start tax rate programming for tax rate 1. Default tax rate is 10 %. Enter tax rate, e.g. 16%. Confirm tax rate and enter name. Enter name. Press SUB TOTAL to confirm tax rate 1 and proceed to next tax rate. Repeat steps 4 7. Press CHECK to print tax rate programming. End tax rate programming.

3.6 Clerk Programming

No. 1. 2. 3. 4. 5. 6. 7. Key 5 SUB TOTAL 0.9 SUB TOTAL 0.9 SUB TOTAL a.z SUB TOTAL CLERK 01 CLERK# CLERK 01 CLERK# CLERK 01 CLERK 01 CLERK 01 ABCDE CLERK 01 Function Display CLERK 11 Description Starts clerk programming. Enter a clerk code number to be programmed (optional). 11 Confirm clerk ID. programming. Enter clerk code number with max. 4 digits 123 (ex. 123). 11 Confirm clerk code number. 11 Enter name of CLERK 01.
11 Press SUB TOTAL to confirm. 000 Access denied options for CLERK 01: 1 = VOID 2 = Refund 4 = Pay Out 8 = EC 16 = Discount (ex: Clerk 01 has no access to Void and Refund: 1 + 2 = 3) 29

No. 9.

Key SUB TOTAL

Display CLERK 01 Flag:

Description 11 Press SUB TOTAL to confirm. 000 Drawer open and settings for CLERK 01 (reg. systemflag 29): 0 = no drawer opens 1 = drawer 1 opens 2 = drawer 2 opens 4 = Priceshift disabled 8 = PLU shift only with Code input possible 128= Enable single clerk Z report Confirm Drawer open options for CLERK 01 and proceed to next CLERK. Repeat steps 4 11. Press CHECK to print clerk programming (optional). End clerk ID. programming.

11. 12. 13.

SUB TOTAL CHECK CASH
3.7 Programming of Restaurant Logo / Commercial Message
A total of 18 lines can be used for logo and/or commercial messages. Up to 9 lines each can be programmed as header or footer. No. 1. 2. 3. Key 4 SUB TOTAL 0.9 SUB TOTAL Logo line Display Logo line Description Starts logo programming.
Logo line number to be programmed (optional). Confirm logo programming.

EC Void Refund

5. 6. 7. 8.

a.z SUB TOTAL CHECK CASH

Logo line 1 ABCDEF Logo line 2
Print settings are optional. Press EC to double the fond width of 1st character. Press Void key to double the fond width of entire line. Press Refund to reset the fond width to normal size. 11 Enter commercial message. 11 Press SUB TOTAL to confirm message and proceed to the next line. Repeat steps 4 to 6. Press CHECK to print logo (optional). End logo programming.

3.8 Tendering names programming
No. 1. 2. 3. 4. 5. 6. 7. 8. 9. Key Display Description 11 Starts tendering programming. Enter tender number to be programmed (optional). Confirm tendering programming. Enter tender 1 name. Press SUB TOTAL, to confirm tender 1 name. 1 = Over payment for this tender is not permitted. 2 = Compulsory tendering. Press SUB TOTAL to confirm tender 1 FLAG and proceed to next tender. Repeat steps 4 to 7. Press CHECK to print tendering programming (optional). End tendering names programming.

6 SUB Payments TOTAL 0.9

SUB Payments TOTAL CASH Payments a.z ABCDE SUB TOTAL Payments 0.9 Flag : 000 SUB TOTAL CHECK CASH
Note: Tender 1 must always be CASH since it is used to calculate change.
3.9 Foreign Currency Exchange Programming (FCE)
No. 1. 2. Key 7 FCE SUB TOTAL 0.9 Display 11 Description Starts FCE programming. Enter number of FCE to be programmed (optional). Note: local currency is programmed after FCE programming is completed. Confirm FCE programming. Default name of FCE1 is displayed. Enter name of foreign currency. Default exchange rate is displayed. Enter new exchange rate (without decimal point and zeros before the decimal point). Number of digits after decimal point of foreign currency is displayed.

3. 4. 5. 6. 7.

SUB TOTAL FCE 1 FCE Name 1 SUB TOTAL EURO FCE Name a.z ABCD SUBFCE 1 TOTAL Rate: 10000000 0.9

SUB TOTAL FCE 1 Commas

No. 9. 10. 11. 12. 13. 14. 15.

Key 0.9

Description Enter new number of digits after decimal point of foreign currency (max. 2). Drawer number assigned to foreign currency 1 is displayed. Enter drawer number (1 or 2). Number of digits after decimal point for 7 exchange rate is displayed. Enter new number of digits of the exchange rate. Flag 1 is displayed. 001 Options for FCE Flag 1. 1 = FCE active 2 = Change in foreign currency. 16 = always print converted total. 32 = always print converted taxes. 64 = always print converted change. 128 = always print exchange rate. Flag 2 is displayed. 000 Options for FCE Flag = currency in EURO. 32 = cash payment in foreign currency is not permitted. Confirm FCE1 and proceed to the next FCE. Repeat steps 4 18. Local currency programming. 01 Factory default name for local currency. 01 Enter local currency name. Factory default exchange rate.
SUB TOTAL FCE 1 Drawer 0.9 SUB TOTAL FCE 1 Decimals 0.9 SUB TOTAL FCE 1 Flag : 1 0.9

16. 17.

SUB TOTAL FCE 1 Flag 2 0.9
18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29.

SUB TOTAL

SUB TOTAL Loc. Curr. Loc. Curr. SUB TOTAL DM Loc. Curr. a.z ABC SUB TOTAL Loc. Curr. Rate: 0.9 SUB TOTAL Loc. Curr. Drawer 0.9 SUB TOTAL Loc. Curr. Decimals 0.9 SUB TOTAL Loc. Curr. Flag: 1 0.9
19558300 Enter new exchange rate (without decimal point and zeros before the decimal point). Drawer number assigned to local currency is 1 displayed. Enter drawer number (1 or 2). Number of digits after decimal point for 7 exchange rate is displayed. Enter number of digits after decimal point. Flag 1is displayed. 000 Options for FLAG 1. 1 = print local currency name.

No. 30. 31. 32.

Description Confirm FLAG1. Press CHECK to print FCE programming. End FCE programming.
SUB TOTAL Loc. Curr. CHECK CASH
3.10 Percentage Rates Programming
No. 1. 2. 3. 4. 5. 6. 7. Key 13 SUB TOTAL 0.9 SUB TOTAL 0.9 SUB TOTAL a.z SUB TOTAL Percent Rate: Percent Rate: Percent Service % Percent ABCDE Percent Flag: 000 Display Percent 11 Description Starts percentage rates programming. Enter number of percentage rate to be programmed (optional). Confirm percentage rate programming. Factory default : 10%. Enter percent rate (from 0 to 9999 for rates from 0% to 99,99%). Confirm percentage rate. Enter name of percentage rate 1. Press SUB TOTAL key to confirm the name of percentage rate 1. FLAG programming of percentage rate 1. 0 = surcharge percentage (+%). 1 = discount percentage (-%). 2 = manual entry of percentage rate not permitted. 4 = no access to this percentage rate. 8 = manual entry may not exceed programmed percentage rate. 16 = percentage on sub total not permitted. 32 = percentage on single items not permitted. 64 = only 1 percentage per transaction allowed. Confirm percentage rate1 and proceed to next percentage rate. Repeat steps 4 - 9. End percentage rates programming.

9. 10.

SUB TOTAL CASH

3.11 Macro Keys

There is no pre-defined Macro key on the keyboard. So, to operate plural steps at one key, you must program the other keys to be used as the Macro key. No 1. 2. 3. or 1. 4. 5. 6. KeyDisplay Description Sequence 16 Prog. Macro 11 Start programming Macro Keys SUB-TOTAL 0.9 Enter number of Macro Key (can be skipped) SUB-TOTAL Prog. Macro 001 Confirm with SUB-TOTAL Macro1. Prog. Macro 001 Start programming Macro Keys Macro16 Prog. Macro 001 SUB-TOTAL Confirm with SUB-TOTAL 01: Enter the Keys, which should be executed by the every macro. Max. 10 Keys can be linked to one macro. Key Can be skipped, if no changes should be done. Macro1. Prog. Macro 002 Confirm Macro and step to next Macro Key Macro16 01: CASH Leave programming with CASH

3.11.1 Printout of Macro Keys No 1. 2. 3. or 1. 3. KeySequence 16 SUBTOTAL 0.9 SUBTOTAL Macro1. Macro16 CHECK Description Start programming Macro Keys Enter number of Macro Key (can be skipped) Confirm with SUB-TOTAL Start programming Macro Keys Start printing with CHECK.
3.12 Programming text of extended guest invoice
The text of the extended guest invoice is programmable. No 1. 2. 3. SUBTOTAL KeySequence 14 SUBTOTAL Display Description
Ext. Invoice 11 Access Logo Program. ------------------------------Index number logo line (can be skipped) Ext. Invoice Confirm Logo Program. ------------------------------34

No. 4. 5.

Key a.z SUBTOTAL CHECK CASH
Display Alphan. In. 11 ABCDEF Ext. Logo DATA SYS
Description Enter the new name "ABCDEF". Press SUB TOTAL key to store 1st line and to advance to 2nd line. Press CHECK key to print out the logo lines. Press CASH key to finalize programming.
3.13 Programming logo for external display
In times out of work (display of the ECR shows time) the external display can show a logo or an advertising message. No 1. 2. 3. 4. 5. KeySequence 19 SUBTOTAL 1.2 SUBTOTAL a.z SUBTOTAL CHECK CASH Display Ext. Logo 11.. Ext. Logo Welcome! Alphan. In. 11 ABCDEF Ext. Logo DATA SYS Description Access Logo Program. Index number logo line (can be skipped) Confirm Logo Program. Enter the new name "ABCDEF". Press SUB TOTAL key to store 1st line and to advance to 2nd line. Press CHECK key to print out the logo lines. Press CASH key to finalize programming.
Cash register of the CR655/2510 series can drive an external display over a RS 232 port. The display must support EPSON ESC/POS command set and have two lines with 20 characters. The settings for the RS 232 are: 9600 BAUD; 8 data bit; no parity bit; 1 stop bit To activate this feature you must set one communication port of the ECR (refer chapter 11 of the manual).
4. Cash Register Operation
4.1 Registration (Sales-Mode)
4.1.1 Electronic Journal Printout All transactions are stored in a memory chip called the electronic journal. The capacity of this journal is determined by the amount of memory and the number of PLUs. Once the capacity is exceeded the first transaction will be deleted in order to store the latest transaction.

To clear an error message press the CLEAR key.
10. General Specifications
Model Printer Type CR-655 CR-655T CR-2500 CR-2500T CR-2510 CR-2510T 1 station 1 station 2 station 2 station 1 station 1 station dot thermal dot dot thermal thermal matrix matrix matrix 76 mm 80 mm 2 x x mm 80 mm mm mm 3 lines/s 20 lines/s 3 lines/s 20 lines/s 3 lines/s 20 lines/s VFD 7 segment, 11 digits x 1 line LCD alphanumeric, 16 digits x 2 lines key button 8x8 flat keyboard 8 x 16
Paper width Characters per line Printing speed Display Customer Operator Keyboard Type Matrix Memory Program memory Data memory Data memory expansion PLU Departments Menus Clerks Tables Electronic journal Fiscal memory Data protection Interfaces RS-232 RS-485 (IRC) Cash drawer Type Technical Data Dimensions Weight cash register Weight cash drawer Operating voltage Operating current Frequency
512 kB Flash 512 kB RAM optional up to 2 MB RAM (4 x 512 kB) 500 (optional up to 30,000) 3,500 lines (optional up to 40,000) for thermal printer models only optional 1 year 1 standard (optional up to 6) optional network with PC and up to 25 cash registers 5 bills / 8 coins 330 (W) x 380 (D) x 180 (H) mm 3.25 kg 7.5 kg 110 - 240 V 0.3 - 0.13 A 50 - 60 Hz

11. Peripheral Devices

11.1 Activation of a Serial Interface RS 232
Your Cash Register can be equipped with up to 6 RS 232 C serial interfaces. Location of interfaces with 6 x RS 232 C (rear view): IF 5/6 IF 2 IF 3/4 IF 1
Location of interfaces with 3 x RS 232 C and 1 x RS 485 IRC (rear view): IRC IF 2 IF 3 IF 1
Each of the interfaces can be used for peripheral devices after activation. However, you may choose any interface for a peripheral device once it has been activated. You may program the Identification Number of the peripheral devices to be used. The PC is detected automatically by the Cash Register. Programming the RS 232 for external devices: No. 1. 2. 3. 4. 5. 6. Key Display Description Starts the interface programming.
11 Interface SUB TOTAL 0.4 Interface 1 SUB Interface 1 TOTAL Device: Interface 1 0.9 Device: SUB TOTAL CASH 11 70
11 Enter the interface number (optional ). Press Subtotal to proceed to desired interface. Example: Interface COM1, 70 = kitchen printer 1. Enter the ID. number of the desired peripheral device. Press SUB TOTAL to confirm and proceed to the next interface. Repeat steps 3 to 5. End interface programming.
Identification numbers for peripheral devices PC External display Smart Card Terminal Credit Card Terminal Scale Modem Kitchen Printer 1 Kitchen Printer 2 Slip Printer = 10 = 11 = 30 = 40 = 50 = 60 = 70 = 71 = 80
11.2 Using a Kitchen Printer
The kitchen printer TM-U210 can be connected to the Cash Register. For further details please ask your dealer. The kitchen printer must be activated by programming Flag 14.

Cable for Kitchen Printer TM-U210 Use a RS232C interface connection cable. The transmission protocol must have the following parameters: - Data format: 1 start bit, 8 data bits, 1 stop bit, no parity - Baud rate: 9600 Baud (Standard) - Hand shake signals: DTR / DSR Pin assignment: TM-U210 (D-Sub connector, female, 25 pins); Cash Register (D-Sub connector, male 9 pins)
SHIELD TxD RxD RTS CTS DSR GND DCD DTR RI
DCD RxD TxD DTR GND DSR RTS CTS RI
1.50.417084 BA-englisch GB CR2500 Series QUORION CE (Stand 12.02.09)

User Manual

Electronic Cash Register CR 20/28 CR 21/29

Dear valued customer!

On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines. We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction.
The QUORION CR 20/28 or CR 21/29 is fully customizable and yet simple to operate. Users can easily adapt it to any type of retail/scanning or hospitality system. Moreover, our dynamic software generates a compatible environment for a wide array of peripheral devices. It is exactly this
versatility and quality that has made us successful among our multinational customers.
It is therefore with great pride that we look forward to continuing our close collaboration with our customers.

Your QUORION Team

1. Safety Precautions.... 5 2. General information... 6
2.1 Technical data.... 6 2.2 Components.... 7 2.3 Thermal printer..... 8 2.3.1 Paper Insertion..... 8 2.4 Switch ON / OFF cash register... 9 2.4.1 Operating modes.... 9 2.5 Interfaces..... 10 2.5.1 Pin Assignment.... 10 2.5.2 Connection to PC.... 11 2.5.3 Adapter Cable for RS232... 12 2.6 Keyboard..... 13 2.6.1 Names of Keys and their Function... 13
3. Getting Started.... 15 4. Sign in and Register... 15
4.1 Sign in a Clerk Person.... 15 4.2 Register a Department.... 16 4.3 Register Pre-Programmed PLUs.... 16 4.4 Enter a New Price.... 16 4.5 Create a PLU during the Sale... 17 4.6 Multiplication/Division.... 18 4.7 Holding a Sale.... 19 4.8 Tendering in Local Currency.... 19 4.9 Tendering in Foreign Currency... 20 4.10 Receipt On/Off and Receipt Copy... 20 4.11 Time and Date.... 20 4.12 No Sale / Open Drawer.... 20

5. Corrections.... 21

5.1 Clearing of Inputs and Error Messages.... 21 5.2 Error correction.... 21 5.3 Void Function..... 21 5.4 Refund..... 22 5.5 Transaction Refund.... 22 5.6 Transaction Cancel.... 23 5.7 Tender Correction.... 23
6. Discounts, RA and PO... 23
6.1 Percentage Discount/Surcharge... 23 6.2 Amount Discount/Surcharge.... 24 6.3 Received on Account / Paid Out... 24
7. Using Shift Levels.... 25
7.1 PLU/Department Shift.... 25 7.2 Price Shift.... 25 7.3 Tax Shift.... 25

8. Reports.... 26

8.1 System Reports.... 26 8.2 User Reports.... 27 8.3 Electronic Journal.... 29 8.3.1 Text Format.... 29 8.3.2 Binary Format..... 30

9. Programming.... 30

9.1 Programming of Date and Time.... 30 9.2 Easy PLU Programming.... 31 9.3 File Programming.... 32 9.4 Scanning.... 33 9.5 Program Version and Test Routines.... 35 9.6 How to enter letters in P mode... 36 9.6.1 Enter letters using hex codes... 36 9.6.2 Enter letters using mobile mode... 38 9.7 Auto Power Off Function.... 39
10. Training Mode... 39 11. Instructions for Use.... 39
11.1 Power Supply and Interfaces... 39 11.2 Service and Maintenance... 39
12. Error Messages... 40 13. Information on the Electromagnetic Compatibility and Safety. 41 14. Accumulator (Battery)... 41

1. Safety Precautions

This section presents important information intended to ensure safe and effective use of the CR 20/28. Please read this section carefully and store it in an accessible location. Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. Do not connect power adapters from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock. Be sure your power cable meets the relevant safety standards and includes a power-system ground terminal (PE terminal). Otherwise shock may result. Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have adequate slack at all times during use. Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise. In particular, stay clear of devices that use large electric motors. Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock. Always connect the DC cable before plugging the power cable into the wall outlet. When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable itself. Never attempt to repair this product yourself. Improper repair work can be dangerous. Never disassemble or modify this product. Tampering with this product may result in injury, fire, or electric shock. Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls. Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or humidity, volatile materials, high levels of dust, vibration, and impact. Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or shock. To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local dealer where you purchased this product.

2. General information

2.1 Technical data
Processor Memory CPU Program Memory Data Memory Working Memory Operator Display Display Customer Display Keyboard Printer Internal Internal (2 versions) Serial Interfaces Cash Drawer (DRW 9V, 5 ) USB Application Number of PLUs Number of Departments Software Number of Clerks Number of Sales Persons Number of Customer Reports Number of EJournal Lines Dimension Weight Specifications Recharge Power Supply Operating Temperature Storage Temperature 32 bit ARM 966E 1 MB FLASH ROM 2 MB FLASH ROM 96 kB SRAM (battery buffered) Numeric LCD 12 character CR 20/28 Alphanumeric LCD 16 character CR 21/29 Numeric LCD with 12 character 36 keys 1 x 57 mm thermal without cutter 2 x 38 mm thermal without cutter 2 x RS232 (RJ45) 1 x Device 1 x Device Application software QMP-Lite 300 x 260 x 100 mm 2 kg V 5 +45 C -5 +50 C

2.2 Components

Operator display Keyboard (36 keys) ON / OFF Key Printer
Interfaces Customer Display

2.3 Thermal printer

2.3.1 Paper Insertion
1. Open the printer cover 2. Press the Easyload lever and fold the Easyloadcover up.
3. Insert the paper roll as shown below.
4. If you use a paper journal (2x 38 mm) please turn the paper of the journal a few times around the paper winding wheel. 5. Close Easyloadcover 6. Close the printer cover
To remove the paper roll, follow the steps below: 1. 2. 3. 4. Open the printer cover Press the Easyload lever and fold the Easyloadcover up. Remove the paper roll Close the printer cover
Note: Do not pull out the remaining paper in the opposite direction of the paper feed!
2.4 Switch ON / OFF cash register
To switch the cash register ON or OFF, please press and hold this button 3 seconds.

2.4.1 Operating modes

The operating modes control the operation of your Cash Register. There are five different modes for various functions. The selection of an operating mode can be done either by soft key on keyboard. Soft key
The soft key alternating switches the modes R - X - Z - M - P. The access authority is realized by programming of special operator flags. See system option 221.

Mode R X Z M

Display REG X Z MGR
Function Registration X-Report Z- Report Manager all sales operations and registrations viewing and printing of all reports without clearing viewing and printing of all reports with clearing all sales operations and registrations all functions with manager authority easy programming

Programming programming of all functions

2.5 Interfaces

The CR 20/28 or CR 21/29 is equipped with two RS232, one USB device and one cash drawer interfaces. The RS232 ports are used to connect peripheral devices like scanner, display, QuoriLog etc. Please note that there is no power output from these ports. The USB port is only prepared for PC communication. It is not to be used with USB devices, like memory sticks, scanners, printers etc Location of the interfaces (rear view):
Power Supply Cash Drawer (DRW 9V, 5 ) USB RS 232 Port 1 RS 232 Port 2

2.5.1 Pin Assignment

RS232 Ports 1: -2. RxD 3: TxD 4. DTR 5: GND 6: DSR 7: RTS 8: CTS 1: VCC 2: USB N0 3: USB P0 4: GND 1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND

USB Host

Cash Drawer (DRW 9V)

2.5.2 Connection to PC

The CR 20/28 or CR 21/29 can be connected to a PC for programming, reporting and back-office. QUORiON offers a small software tool, called QProg, for this purpose. The connection can be established via RS232 or USB.

Connection via RS232

By default RS232 port 1 is prepared for PC communication with 57600 baud. Please note that you will need an adapter cable from the RJ45 connector of the CR 20/28 or CR 21/29 to DSUB-9 on PC (see chapter 2.5.3). If your PC does not have an RS232 port, you may use a Serial-to-USB converter or the direct USB connection. For the RS232 connection you need a standard 9-pin cross wired cable with female DSUB connectors which have all signals connected.
PC (DSUB9 female) VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD
CR20/28 (DSUB9 female) Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD VCC RxD TxD DTR GND DSR RTS CTS -SHLD

Connection via USB

If you want to use USB, you need to install a driver on your PC first. This driver will create a virtual COM port in your Windows system. Please follow these steps to install: First install the driver VCPDriver_V1.1_Setup.exe on your PC Then connect your Cash Register and your PC with a standard USB-cable Switch on Cash Register The installation of the driver runs automatically In the Windows Device manager the USB connection is associated as a virtual COM-Port

Please note, that system parameter 1 in the cash register (PC port) has to be re-programmed to 16 for USB communication. This will activate the USB communication, but de-activate RS232 for PC. The communication between PC and CR 20/28 or CR 21/29 will run with 12 MBit/s (USB full speed). For the USB connection you need a standard USB adapter cable with a series A to series B connector. 11
2.5.3 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the CR 20/28 or CR 21/29 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket. You can order the special adapter cable from your local QUORION dealer. If you want to make the connection by yourself, please note the following specifications:
QMP (RJ45) VCC RxD TxD DTR GND DSR RTS CTS SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 SHLD
CR20/28 (DSUB9 male) Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD -RxD TxD DTR GND DSR RTS CTS VCC SHLD

2.6 Keyboard

CLERK # NS #

RECEIPT

CURSOR NEW PRICE

CURSOR

R-X-Z-M-P

6 REFUND

C F PRINT

5 VOID

B E DATE

A D TIME

SUB TOTAL
2.6.1 Names of Keys and their Function
Key label Key name Numeric Keys Key function - used to enter numbers - used to enter letters in P-mode - advances the receipt paper

REC P EI T

Receipt Feed Clear
- clears incorrect entries and stops the error alarm

Error Correction

- deletes the last registration
- voids a previously entered transaction

Clerk #

- used to enter a preset clerk ID numeric code no.

New Price

PLU Price Entry
- used to manually change a preset PLU price

Key Label

Key Name Multiplication
Key Function - used to enter multiplications - used to switch the operating mode of the cash register - used to access preset PLU items

Department

- used to enter items to the respective departments

Received on Account

- used to record payments to the drawer

Paid Out

- used to record payments out from the drawer

Percent Plus

- used to add percentage values to the total

Percent Minus

- used to deduct percentage values from the total

Coupon Key

- used to deduct fixed amounts from the total

No Sale

- prints a reference number / opens the cash drawer - calculates sub total - prints out receipt copy if no receipt opened - used to tender payments in cash

Sub Total Cash Payment

Card Payment
- used to tender payments with credit cards - shift department key levels - shift PLU key levels - calculate amounts in foreign currency
Shift Key Foreign Currency Exchange Receipt Hold
- temporarily holds a sale to be recalled later

Receipt on/off

Receipt On/Off
- receipt printer can be switched on or off

CURS OR

Scroll Cursor
- used to scroll the display selection by one line

3. Getting Started

Place the CR 20/28 or CR 21/29 on a stable or even surface. Use it only within the operating temperature range (see technical data) and protect it from splashes and high humidity. The CR 20/28 or CR 21/29 comes with an external power supply. First, please check if the specifications printed on the label fit your local voltage. If so, connect the power pack to the CR 20/28. The power plug is at the rear next to the interfaces. Now connect the power supply with the power circuit and turn on the CR 20/28 or CR 21/29 with the main switch. The CR 20/28 or CR 21/29 will now load the operating system and automatically launch the cash register program. You may immediately start working with your new system.

4. Sign in and Register

4.1 Sign in a Clerk Person
A clerk is the person who is working on the point-of-sale and performing registrations. Before starting any transaction, it is necessary to sign in a clerk. Now all sales and actions can be assigned to each single clerk in the reports. Furthermore, it is possible to define individual access rights for each clerk (e.g. for refund or program modifications). To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard. If you push this key, you will see a list of all programmed clerks. Use the scroll keys or enter a number to select a certain clerk. Alternatively, you may also enter the clerk number directly on the clerk button or define a dedicated key for each clerk. Depending on the programming, it may be necessary to enter an additional code number to sign in. Example:

Enter code number

4.2 Register a Department
Department keys may be used either to enter free prices or to select PLUs from a list. If you press a department key without entry, you will see a list with all PLUs which are linked to that department. Use the scroll keys or enter a number to select a certain PLU from that list. If you wish to register an undefined price for a department, just enter the price with the numeric keys and press the respective department key. Example: Register 2.00 EUR in department 3:

CUSTOMER LOGO 2 Cola 0,40 0,80 --------------------------2 Total 0,80 USD Tendered 1,00

EUR Change

4.10 Receipt On/Off and Receipt Copy
If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the Receipt on/off key. To reactivate the printer, simply press the Receipt on/off key again. In any case you can print a receipt copy by pressing the Sub total key after a sale.

4.11 Time and Date

If all receipts are closed, you can view the current time and date in the display by pressing the Multiplication key. Depending on the programming this information will be shown automatically after a certain time has passed. All models with graphical display can also show a programmable customer logo.
4.12 No Sale / Open Drawer
The No Sale function allows you to open the cash drawer without registering a sale. You can check the number of times a No Sale function has been performed in the reports. The No sale key can also be used as a reference key. To print a specific reference number on a receipt, enter the reference number and press the No sale key. Example: Enter reference number 123:
CUSTOMER LOGO 1 PLU 1 0,10 Number: 123 --------------------------1 Total 0,10

No sale

5. Corrections
5.1 Clearing of Inputs and Error Messages
To erase an incorrect entry not yet registered, and to clear any error messages just press the Clear key.

5.2 Error correction

The Error Correct key (EC) is used to clear the last item immediately. Alternatively you may use the scroll keys to select another item from the actual receipt for voiding.
CUSTOMER LOGO 1 PLU PLU 2 0,10 0,20

Select item

EC -1 PLU2 -0,20 --------------------------1 Total 0,10

5.3 Void Function

The Void function is used to clear certain items from the current receipt. First press the Void key and then enter the item which should be cleared. You can also use a barcode scanner to enter the item number. Example: Void PLU with scan code 4912345678901:

CUSTOMER LOGO 1 PLU 1 0,PLU 2 0,20 VOID -1 PLU1 -0,10 --------------------------1 Total 0,20
Example: Void 3.50 EUR from department 1. Please note that only those amounts can be voided, which were previously entered.

5.4 Refund

A refund is used to return previously sold items. The PLUs will be added to the stock and the money is returned to the customer. The turnover in the reports will be corrected. To refund an item, press the Refund key first and then the item to be returned. The Refund key has to be pressed before each item, if more than one item is being returned. After refund the receipt can be continued with normal sales or can be closed with a payment media.
CUSTOMER LOGO REFUND -1 PLU 1 -0,10 REFUND -1 PLU 2 -0,20 ---------------------------2 Total -0,30
Example: Refund of PLU 1 and 2:

Refund

Example: Exchange of PLU 1 and 2:
Example: Refund of 3.50 EUR from department 1:

5.5 Transaction Refund

The function Transaction refund operates just as the Refund function. The difference is that the does not automatically return to normal sales mode after each item, but stays in refund mode until you finish the receipt with a payment. Press first the key Transaction Refund and then enter all items which should be returned. Please note that it is not possible to switch into normal sales mode. Example: Refund of PLU 1, 2 and 3:

Transrefund

5.6 Transaction Cancel
The Transaction cancel is used to void a complete receipt before it is finalized with a payment. Simply press the key Transaction cancel to automatically void all items from the current receipt.

5.7 Tender Correction

With the function Tender Correction you may change any amount from one payment media to another. First press the key Tender Correction, enter the desired amount and then select the payment media from which this amount should be rebooked. Now, the amount is opened again and can be assigned to any other payment. It is also possible to split the amount to more than one payment media. Example: Rebook 5.00 EUR from CASH to CARD:

Tender correct.

CUSTOMER LOGO Tender correction

Cash Card

-5,00 5,00

6. Discounts, RA and PO

6.1 Percentage Discount/Surcharge
Discounts are price deductions on single items or on the sub total of the receipt. To enter a discount, first ring up the item, then enter the discount percentage and press the %(-) key. If the discount should be valid for the entire receipt, press the Subtotal key first and then enter the percentage on %(-) key. CUSTOMER LOGO Likewise discounting items is also possible to order surcharges. In that case please use the function %(+). In both cases the percentage values can be preprogrammed to avoid mistakes and manipulation. Furthermore, it is possible to block single or subtotal discounts and to set maximum limits. Example: Percentage discount of 10% to PLU 2:

1 PLU 1 10,PLU 2 5,00 -10% Rabatt -0,50 --------------------------2 Total 14,50
6.2 Amount Discount/Surcharge
Similarly, it is possible to use amount rebates. The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted/added. Enter the amount directly after the item or the subtotal and press the (-) or (+) key to subtract or add the entered amount from/to the actual price. Amount discounts and surcharges can be pre-programmed or blocked in the same way as percentage rebates.
CUSTOMER LOGO 1 PLU 1 10,PLU 2 5,00 COUPON -1,00 --------------------------2 Total 14,00
Example: Discount a pre-programmed COUPON amount from the total:
6.3 Received on Account / Paid Out
Cash can be paid out of the cash drawer for special purposes, such as petty cash, etc. This is referred to as a Paid Out (PO). Conversely, cash can also be added to the cash drawer. This transaction is known as Received on Account (RA). Adding more cash to the cash drawer is another example of Received on Account. In both cases enter the amount first and then press either the key RA or PO. Depending on the programming of the the operation will be automatically finalized with the Cash key or can be continued as a normal receipt. Example: 25.00 EUR Received on account:

CUSTOMER LOGO

Example: 25.00 EUR Paid out:

7. Using Shift Levels

7.1 PLU/Department Shift
The PLU/department shift is a preset function to switch all article- and department keys to a second level. This is done by adding a pre-programmed offset to the actual PLU or department number. Please note that the shift is valid for the very next item, it will be automatically reset after entry. It is also possible to block the shift for either PLUs or departments.

7.2 Price Shift

The CR 20/28 or CR 21/29 allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry. First select the price level by pressing the corresponding key. Then, enter the PLU. Depending on the programming the price level will be reset automatically after an item, a transaction or not at all. In that case you must reset the price level manually by choosing another keyboard level. By using price levels it is also possible to realize tax shifts. In such a case the second price level has the same price but a different tax rate. Example: Shift to price level 2 and register PLU 1:

Please note the programming of the system keys. By default the ENTER key is located on the Cash key. Examples: Print out the last receipt:
Print out the last 3 receipts:
Print out the complete journal:

8.3.1 Text Format

The Electronic journal is saved in normal text format. Journal data, saved in text format, can only be displayed and printed going backwards, beginning with the last receipt. Searching for a certain receipt number is not possible. The format of the printout depends on the programming. It is therefore possible to print out the journal in two or more columns to save paper. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications. 29

8.3.2 Binary Format

The Electronic journal is saved in binary format. Any receipt can be recalled by number for controlling purposes or print out. Please note that only sales receipts are saved. The increasing receipt number is used as reference to navigate through the journal. Reports and programming are not saved in the binary electronic journal. To recall the last receipt, press the keys PAGE UP or CURSOR UP in mode R or M. Using the keys PAGE DOWN or CURSOR DOWN you receive the first receipt. If you want to view a certain receipt, just enter the receipt number before pressing PAGE UP or CURSOR UP. After the initial recall you may use the scroll keys to navigate through the journal entries. If you are in manager mode (M), you can print out a copy of the activated receipt by pressing the Subtotal key. If you print a copy of a table invoice, the endorsement message will be added automatically. Example: Search receipt number 15 and print out a copy:

9. Programming

The programming of the CR 20/28 or CR 21/29 is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. Please note that the configuration can only be done by PC with the software QProg. It is not possible to configure the systems directly. However, the file programming can be done directly in X, Z or P mode. All functions, which were configured before, can be programmed. This manual only gives a general overview of the programming. If you have further questions please check our website www.quorion.de for special programming manuals or ask your local QUORION dealer. He will gladly help you.
9.1 Programming of Date and Time
Programming the date and time is achieved in mode P, using the system keys DATE and TIME. By default you will find it on the function keys Table Split and Invoice at QTouch2 or CARD at CR 20/28 or CR 21/29 series. Enter the date in the format DDMMYYYY and confirm with the DATE key. The new date will be activated immediately. Enter the time in the format HHMM and confirm with the TIME key. The new time will be activated immediately. Example: Set new time 8:00 (only in P):

DELETING ITEMS in Program Mode When you are in Program Mode# 20 (PLU programming) can also delete codes. When you enter ZERO on the X key the register will ask you if you want to delete the current code which must be confirmed by pressing the CR (User Report) key. Note that the records are only marked for deletion so they will only free up their space after PLU FILE MAINTENANCE. PLU FILE MAINTENANCE When using scan codes the register uses internally an INDEX file which is sorted so the register can find a code very fast. Because the PLU file can grow very large (max 50000) when using scan codes the register will store the newly created articles in a separate UPDATE file which is located at the end of the PLU file. The maximum size of the UPDATE file is HALF of the FREE SPACE in the PLU file. When for example the free space is 100 you can create 50 new items before the register will give the message to re-index the file. After re-indexing the file the remaining free space is 50 so you can again create 25 new articles. You can continue until the free space is only 1 record. Note that is important that the UPDATE file doesnt grow to large (over 1000 articles) because this will have effect on the speed of creating new articles. For maintenance of the PLU file there are the following commands: 100 MERGE and DELETE This command will MERGE the UPDATE and the BASE FILE and DELETE the articles marked for deletion. This command can be used when new item are created and items were deleted. 101 MERGE This command will MERGE the UPDATE and the BASE FILE. This command can be used when only new item are created. 102 DELETE This command will DELETE the articles marked for deletion. This command can be used items were only deleted. 103 CHECK STATUS This command will print and display the number of articles in the BASE and UPDATE file. 255 CLEAR COMPLETE PLU FILE This command will clear the complete PLU file. Note that PLU sales and inventory information is also cleared. The command can be issued in programming mode on the TYPE key and in MANAGER mode on the SUBTOTAL key. Note that COMMAND 255 to clear to complete PLU file is only available in PROGRAM MODE. PLUS WITH SCANCODES ON KEYBOARD When using scan codes it is also possible to put a PLU directly on the keyboard of the register. Because the key code as programmed in the key table contains the record number in the PLU Index file and not the scan code there are a few points you must keep in mind. 1 PLU File Maintenance Maintenance of the PLU file like creating and/or deleting PLUs should be done either on the computer OR on the register but NOT ON BOTH because this will result in different Index files for the computer and register. 2 Programming PLU keys in WQPROG When programming PLU keys in WQPROG you must enter the scan code in the code field. 3 Programming PLU keys on the Register

When programming PLU keys on the register you must enter the scan code in the keyprogramming mode. The register will automatically insert the correct index record number in the key table. The register will recognize the entry as a scan code when MORE then 5 digits are entered. Normal key codes have a value of maximal 5 digits. This means that when you want the program a PLU with scan code 123 you MUST enter 000123. Suppose this PLU is located at record number 5 the register will put 10005 as key code which is also shown on the display. When you enter 123 the register will program key code 123. USING PLUS WITH SCANCODES IN COMBINATION WITH BALANCES On the Balance the Index Number of the PLU is stored so at the moment it is NOT ALLOWED to create or delete PLU when there are still balances open because the sequence of the index file will be changed which will result in wrong PLU on invoices.
9.5 Program Version and Test Routines
The CR 20/28 or CR 21/29 have a set of test routines builtin to check certain hardware components and receive information about the installed drivers and software version. Enter the test number in mode P and confirm with the key TYPE. Please note the programming of the system keys. By default the TYPE key is located on the key PLU. The following test routines are available: 401 Display Test Print out Program Version Init printer Transaction Test Direct Sale Transaction Test Tables
--------------------------F: 1v-WE P: G0091009 C: CR 20 RAM: 8192K SERIAL#: 1234567 MAC: 4B 0D ---------------------------
Example: Print out the actual software version (only in P mode):
9.6 How to enter letters in P mode
To enter letters at the CR 20/28 or CR 21/29 you have two different possibilities, either the traditional way using hexadecimal codes or the new way using the numeric keys like a mobile phone. By default the hex code system is active. Press the CAPS key repeatedly to switch to the following input modes: Key Input mode Display CR 20/28 Display CR 21/29

Hex code small letters

defauLt

defauft

Hex code capital letter
Mobile mode small letters

MOBILE

mobile
Mobile mode capital letters

MOBILE_CAPS

mobile caps
Please note the programming of the system keys. By default the CAPS function is located on the P/O key. This can be changed by user programming.
9.6.1 Enter letters using hex codes
First select the letter you want to program in the code chart below. Find out the corresponding hex code by combining the row number with the number of the column. For example: letter L: row 4, column C hex code: 4C. Enter the hex code using numeric and department keys: Hexadecimal codes 0.9 = numeric keys 0.9. Hexadecimal codes A.F = department keys 1.6 Press the HEX key after each entry to convert the hex code to the corresponding letter. After that you may continue with the next hex code. Please note the programming of the system keys. By default the HEX function is located on the R/A key. This can be changed by user programming.

Example: Enter letter L Key Function Display
Enter number 4 using numeric keys.
Enter hexadecimal number C using department keys.
Convert hex code 4C to letter L.

" 2 B R b r II

# 3 C S c s

$ 4 D T d t

% 5 E U e u

& 6 F V f v

7 G W g w

( 8 H X h x

9 A B C D E F
) 9 I Y i y * : J Z j z + ; K [ k { , < L \ l | = M ] m }. > N ^ n ~ / ? O _ o

P ` p Q a q

III IV

C D E F

Code chart for Western Europe
9.6.2 Enter letters using mobile mode
The numeric keys have got an additional functionality to enter letters. This feature becomes active when the mobile mode is selected. See above. To enter a letter just press the appropriate numeric key repeatedly until the character you want appears in the display. If you do not press the key again after 1 second the actual letter will be confirmed and the cursor goes to the next position. Please note that the numeric display can only show abstract icons for the characters. The keys are defined as follows: Numeric key 3 Characters Space ABC8 DEF9 GHI4 JKL5 MNO6 PQRS1 TUV2 WXYZ3 Display CR 20/28 Display CR 21/29

A D G J M P T W

B E H K N Q U X

c F I L o R V Y

d 5 v S 8 Z

ABC8 DEF9 GHI4 JKL5

MNO6 PQRS1 TUV2 WXYZ3
Press numeric key 5 to get the first letter J.
Press numeric key 5 again within 1 sec to get letter K.
Press numeric key 5 again within 1 sec to get letter L.
9.7 Auto Power Off Function
This function is used for Battery Mode to save the Battery power. The Cash Register turns off automatically after a personal adjusted time. You can choose between 10 seconds to 40 minutes in 10 seconds steps. Example for Auto Power Off in 1 minute = 60 seconds:
Example for Auto Power Off in 5 minutes = 300 seconds:

10. Training Mode

The training mode is used to test all functions of the CR 20/28 or CR 21/29 without adding the turnover to the reports. The report memory will not be changed and all counters remain constant. Please note that in this mode all receipts will be automatically marked as Training. In order to access the training mode, a pre-programmed training clerk must be signed-in. Training mode will remain activated until a new clerk is assigned. You will have full access to all registration and programming functions for testing and training purposes.

14. Accumulator (Battery)
Please run the ECR only with plugged in power adapter! The battery is just for ensuring the power supply in case of a sudden blackout for a certain time.
1. The maximum battery charge is reached after 3- 4 hours of recharge time. 2. The capacity is sufficient for normal operation anywhere from 3 to 8 hours, depending upon quantity and size of printed receipts (Standard: 5h with 60 receipts, 15 lines each in turn with 16 characters). 3. The display-message Battery Low indicates, when the end of the normal operating time is reached, so please charge the battery If the cash register is in operation in the moment, the message Battery Low will be shown for 2 seconds every 5 seconds in the display. 4. With the display-message Battery End the cash register automatically shuts down at the end of the reserve operating time. 5. Forced shut down due to low battery power protects the battery from being completely discharged. 6. At the end of the reserve operating time (roughly 0.5 hours) it is possible to turn the cash register back on after it has been turned off and recharged for 10-30 minutes. 7. Cash register operation is permitted during recharging. Although the recharge time will of course be longer. The message Battery Charge in the battery status display indicates the recharge process. With the message Battery Full the recharge process has ended. 8. Recharge adapter: Input: 100.240VAC / 50/60Hz Output: 24VDC / 1A Connection: Hollow plug 5,5mm x 2,5mm
Special notes for the use of rechargeable cash registers
Please charge the cash register till the battery is completely full before and after a long period of no usage. After heavy usage please recharge the cash register to Battery Full-message. If the message Battery low is shown in the display please charge the cash register as soon as possible. During the battery operation please turn off the cash register immediately after usage if possible or use the Auto Power Off function (See ) to do this automatically by the cash register. Please protect the cash register from direct sunlight.
Battery Power modes shown in the User Display
batt batt batt batt batt batt battery battery

Full 095P 090P P

Charge recommendation

charge

045P 040P low end

Please charge directly!

and alternating appearance of

with CR shut down

Note: In battery mode you can check the battery status in the display if you press shortly the ON/OFF button. Please charge battery until the display shows batt Full. Do not disconnect the power supply during this time.
1.50.417360 UM-English CR 20/28 or CR 21/29 QUORION CE (Stand:06.10.10)