In touch with business

One-Touch Solution
Today business owners face more pressure from tough competition, new business concepts, and eroding margins than ever before. How can you continuously deliver rapid, dependable service during peak hours, manage demands for greater product selections, and at the same time control escalating costs? Enter the QTouch. The new Quorion POS system presents the answers to face these and future challenges with confidence. The compact, ergonomic design combined with powerful hard- and software features make the QTouch the ideal solution for businesses where appearance is as vital as performance. Design Security

Software Hardware

Communication

Design

The Quorion QTouch impresses with a sleek and compact design for discreet placement in any establishment. Yet, it nevertheless convinces with its sturdy construction and performs magnificently under arduous conditions. The durable modular concept guarantees a universal application with minimal requirements for either standing or hanging installations. Because The QTouch is marginally larger than its display, you can place it quickly and conveniently wherever you please. You can hang it on the wall, set it on a bar, or even position it in an opening of your work space. Moreover, the QTouch furnishes an ergonomic input area, so that you can quickly adapt to on-going events and positively influence your business. The anti-glare, 12 , color TFT touch screen accelerates through-put and minimizes entry errors. It allows you to rapidly handle complex, menu based ordering. Trainees in turn benefit from the user friendly touch navigation, which leads them through the order process by displaying available options. The QTouch can then prompt the user to cross-sell additional items to customers. With a reasonable investment you profit from a fully integrated POS system. The QTouch incorporates touch screen technology with a customer display and Dallas lock to become your one-source hardware solution. These design and functional characteristics ultimately lower your costs, enhance productivity, and increase customer satisfaction.
Design Ergonomics Compact design Graphical customer display Ergonomic 12 TFT-screen Anti-glare screen surface

Retail

At the forefront of the Quorion QTouch is the ability to deliver intelligent, profit maximizing features for retail management. The QTouch supplies a complete management system with highlights such as 50,000 PLUs, scanning, and stock control. You can also program up to 50 variations of multi-buy action tables and thereby offer special discounts with repeat purchases to your clients. Furthermore, the QTouch makes cross-selling possible during transactions. A pop-up menu shows a list of all items that may also be of interest to the customer. The clerk can then suggest an item from the list. This definitive collection of features provides the means to resourcefully increase your revenue.

Security

When its Friday night and you have a full house, the last thing you need are unreliable POS solutions. The QTouch hardware, however, delivers system stability that is built right in. To illustrate, the FLASH ROM data memory assures you permanent and secure data storage. Similarly, the SRAM short term memory maintains your data integrity in case of power failures during ordering. In such a scenario, you would simply restart the POS system and retain the previously started receipt. The nature of the proprietary hardware also disposes of the common PC problems such as data corruption or hard drive failures. Furthermore, the Linux operating system sets the foundation for solid, reliable operation, because it confers greater protection against manipulation and malware such as viruses. You can therefore rest easy knowing that your data is safe and secure.

Security Operating system Linux Protected FLASH memory for sensitive customer data and reports Fast battery buffered SRAM for current receipt data Clerk identification with forgery secure Dallas-iButton Reliable proprietary hardware without PC-components Safeguard against failures, manipulations and viruses

Hardware

The Quorion QTouch is an embedded and closed POS system. As opposed to a PC based solution there are no noisy fans or labor intensive set-ups with components and drivers. No dirt and fluids can enter the housing and damage your hardware. This is especially beneficial in the hospitality industry, where spills and accidents happen more often. The embedded processor delivers performance and brings complex jobs down to size. Ample memory reserves and battery buffered, short term memory reinforce performance and longevity. The QTouchs low cost of ownership therefore makes it the ideal POS system to fit your needs today and meet the challenges of tomorrow.
Hardware Embedded ARM920T processor (fan less) No hard disc low maintenance 32 MB FLASH ROM program memory 32 MB SDRAM working memory 16 MB FLASH ROM data memory 1 MB SRAM temporary memory (battery buffered)

Software

At the forefront of the QTouch is the internationally acclaimed QMP software. It is exceptionally well balanced and incorporates great sensitivity to fine detail. Software and hardware therefore function seamlessly as a single entity. The embedded, high-performance program imparts the power to customize system parameters. Its dynamic memory allocation and easy programming permits you to assign resources to the parameters, which are most important to you. The decision to include many PLUs or a large volume of journal lines is yours to make. Extensive keyboard levels and an interactive windowsystem also make operation extremely user friendly. Set up custom menus, multiple function or quick tender keys fast and easy. Unsurprisingly, the QMP software makes management critical reporting effortless, whether its through a direct PC connection or a WAN (Wide Area Network). The QTouch quite simply sets the tone for retail, hospitality, and hotel applications.
Software QMP Quorion Multi Purpose Dynamic memory allocation Free configurable report structure Easy programming Graphical user interface Intuitive operation
The QTouch comes with a full array of interfaces to ensure that you can work with the next generation of devices. Most notably is the Ethernet port, which gives you the ability to integrate the QTouch into any existing network for technically sound and cost effective communication. In addition, you profit from other interfaces such as RS232, USB, or RJ 11. The QTouch even contains card readers for SD, SIM, and SmartCard technology. This interface collection gives you all the compatibility you need for your branch specific devices such as mobile ordering terminals, wireless modules, beverage systems, and many more. Truly remarkable are the systems remote management features. The QTouch opens up the door for you to step into a new era. Work from your office and comfortably manage your branches. Import data into your CRM software, program your QTouchs or call up reports remotely all via the Internet. It is that easy. Indeed, the QTouch not only supports you in the way you do business, but also unlocks new possibilities for you to resourcefully manage your enterprise.

Communication Interfaces: RS232, USB, LAN, cash drawer Integrated card readers: SD, SIM, Smartcard Fast and reliable network facilities Data export and import PC driver software Remote maintenance

Hospitality

The graphical touch screen unlocks new possibilities to cleverly manage your restaurant. Take advantage of a user interface, which offers table layouts, menu structures, and button customization. Similarly, create fully interactive table layouts to fit the interior of your restaurant. Color codes show the status of a table and thereby convey information about it - see which tables are open or closed as well as those that the service staff has ignored. Skillfully manage all tables to increase operating efficiencies and maximize customer turn-over. Separate/combine tables, reopen them, or transfer balances fast and easy. Also take advantage of the QTouchs table floating capability, which automatically transfers all active sales data per customer to any POS system in your network. Share information and devices over a network to remain as flexible as your business requires.

Customer Display

Radio Module

Mobile Ordering System

Scanner

Cash Drawer

RS232 / USB

Ethernet

Receipt Printer
QTouch POS Concerto QMP Series PC Internet/WAN Processor Memory CPU Program Memory Working Memory Data Memory Embedded ARM920T, 203 MHz, fan-less 32 MB FLASH ROM 32 MB SDRAM 16 MB FLASH ROM 1 MB SRAM (battery buffered) SD card slot 12.1 TFT-Color-LCD, anti-glare 4 wire resistive 800 x 600 pixel (optional, with stand) Graphical VFD, 140 x 16 pixel (optional) 2 x RS232 + 4 x RS232 (optional) 2 x Host 1 x RJ45 (optional) 2 x RJx Smart Card, 1 x SIM Card (optional) Magnetic Dallas i-Button Embedded Linux QMP Quorion Multi Purpose 275 x 315 x 65 mm 3.2 kg External AC adapter, V 0 +40C -10 +50C

Kitchen Printer

Fiscal Printer

Technical References

Temporary Memory Memory Expansion Display Operator Display Touch Screen Resolution Adjustable Tilt Angle Customer Display Interfaces Serial USB LAN/Ethernet Cash Drawer Card Reader Clerk Key Lock Software Operating System Application Specifications Dimensions (DxWxH) Weight Power Supply Operating Temperature Storage Temperature

your finger to operate this Touch Screen nothing else!

1. Safety Precautions

This section presents important information intended to ensure safe and effective use of the POS Concerto and QTouch2. Please read this section carefully and store it in an accessible location. Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system. Do not connect power adapters from other manufacturers. Use this product only for its intended application. Improper usage may lead to equipment damage, fire, or shock. Be sure your power cable meets the relevant safety standards and includes a power-system ground terminal (PE terminal). Otherwise shock may result. Never attempt to stretch the cables to enable a connection. The power cable and DC cable must have adequate slack at all times during use. Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise. In particular, stay clear of devices that use large electric motors. Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock. Always connect the DC cable before plugging the power cable into the wall outlet. When disconnecting the DC cable, hold it firmly at the connector area. Do not tug on the cable itself. Never attempt to repair this product yourself. Improper repair work can be dangerous. Never disassemble or modify this product. Tampering with this product may result in injury, fire, or electric shock. Be sure to set this unit on a firm, stable, horizontal surface. Product may break or cause injury if it falls. Keep the system away from all conditions, which may cause damage, fire or accidents: Direct sunlight, high temperature and humidity, extreme changes in temperature, heating and cooling equipment, or humidity, volatile materials, high levels of dust, vibration, and impact. Keep away any liquids from the system. If water or other liquid spills into the equipment, unplug the power cable immediately, and then contact your dealer for advice. Continued usage may lead to fire or shock. To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner. For more details on available collection facilities please contact your local dealer where you purchased this product.

2. General information

2.1 Technical data
Processor CPU Program Memory Working Memory Memory Data Memory Temporary Memory Memory Expansion Operator Display Touch Screen Display Resolution Adjustable Tilt Angle Customer Display Keyboard Internal Serial USB Interfaces LAN/Ethernet Cash Drawer Card Reader Clerk Key Lock Operating System Application Max. Number of PLUs Software Max. Number of Departments Max. Number of Clerks Max. Number of Sales Persons Max. Number of Tables Max. Number of Customer Reports Dimensions (LxWxH) Weight Power Supply Operating Temperature Storage Temperature Embedded ARM920T, 203 MHz, fan-less 32 MB FLASH ROM 32 MB SDRAM 16 MB FLASH ROM 1 MB SRAM (battery buffered) SD card slot 12.1 TFT-Color-LCD, anti-glare 4 wire resistive 800 x 600 pixel 0 - 140 (Concerto only) Graphical VFD, 140 x 16 pixel (optional) 156 keys flat, spill-proof (Concerto only) 2 x RS232 + 4 x RS232 (optional) 2 x Host 1 x RJ45 (optional) 2 x RJx Smart Card, 1 x SIM Card (optional) Magnetic Dallas i-Button Embedded Linux QMP Quorion Multi Purpose 50,10,380 x 330 x 95 mm (Concerto) 275 x 315 x 65 mm (QTouch2) 6.2 kg (Concerto) 3.2 kg (QTouch2) External AC adapter, V 0 +40 C -10 +50 C

Specifications

Please note, that all indicated parameters are maximum values, which can only be reached with corresponding hardware expansion (additional memory) and configuration!

2.2 Components

2.2.1 POS Concerto

Power-LED

Touch screen
Swivel joint Keyboard Main switch Clerk key lock

Screen

Customer display Card reader USB interface Interfaces

2.2.2 POS QTouch2

Main switch Touch screen Clerk key lock Power-LED

2.3 Operating modes

The operating modes control the operation of your POS system. There are 5 different modes for various functions. You switch between corresponding modes with the touch key at the upper right side of the touch screen, alternating R X Z M P. Mode R X Z M Display REG X Z MGR Function Registration X-Report Z- Report Manager all sales operations and registrations viewing and printing of all reports without clearing viewing and printing of all reports with clearing all sales operations and registrations all functions with manager authority easy programming
Programming programming of all functions

2.4 Interfaces

The POS Concerto / QTouch2 include many different interfaces to connect several external devices. Beside the well-known serial RS232-interfaces the Concerto / QTouch2 also supports modern PC interfaces like USB or Ethernet. So it has ports for typical cash register peripheral devices such as kitchen printer, scanner, display, card reader, modem as well as new powerful interfaces for fast data transmission and easy networking. Please note that all interfaces have to be programmed before connecting any external devices. If you have any questions about the programming, please ask your local QUORION dealer.
Power supply RS232 port 1 and 2 Ethernet network
Cash drawer 1 and 2 RS232 ports 3 to 6 USB host 1

USB host 2

Card reader

Dallas clerk key lock

Power switch

2.4.1 Pin Assignment

Power Supply 1: GND 2: GND 3: NC 4: +12V DC

RS232 Ports 1 to 6

1: +5V DC (max. 0,5A) 2: RxD 3: TxD 4: DTR 5: GND 6: DSR 7: RTS 8: CTS

Ethernet Network

1: TX+ 2: TX3: RX+ 6: RX-

USB Host 1 and 2

1: VCC 2: USB N0 3: USB P0 4: GND

Cash Drawer 1 and 2

1: GND 2: Drawer 3: Sensor 4: Drawer + 5: n/a 6: GND

2.4.2 Adapter Cable for RS232
To connect standard peripheral devices you will need an adapter cable from the RJ-interface of the POS Concerto / QTouch2 to the D-SUB connector of the external device. Connect the original cable of the device to the D-SUB connector of the adapter and put the other end of the adapter in the interface socket of the Concerto / QTouch2. You can order the special adapter cable from your local QUORION dealer. If you want to make the connection yourself, please note the following specifications:
Adapter cable, type DTR/DSR (grey) CON-M 08Pin/RJ45 VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 -SHLD CON-M 09Pin/DSUB Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 SHLD - PC - External Printer - External Display - Mobile Ordering System (Handy) - Card Terminal - Scanner - Scale -RxD TxD DTR GND DSR RTS CTS VCC SHLD

Recommended for:

Kitchen printer cable for direct connection CON-M 08Pin/RJ45 VCC RxD TxD DTR GND DSR RTS CTS -SHLD Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 -SHLD CON-M 25Pin/DSUB Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 20 SHLD -TxD RxD RTS CTS DSR GND -DTR SHLD
2.5 Names of Keys and Their Function
Key label Key name Numeric Keys Key function - used for entering numbers

REC P EI T

Receipt Feed
- advances the receipt paper

JO AL URN

Journal Feed Clear
- advances the journal paper
- clears incorrect entries and stops the error alarm

Error Correction

- deletes the last registration
- voids a previously entered transaction - multiplication / division - time display - used to enter a preset clerk ID numeric code no.

Clerk #

Multiplication / Time

PLU enter

PLU Price Entry
- used to manually change a preset PLU price
- used to access preset PLU items

Department

- used to enter items to the respective departments

Enter code number

4.2 Register a Department
Department keys may be used either to enter free prices or to select PLUs from a list. If you press a department key without entry, you will see a list with all PLUs which are linked to that department. Use the scroll keys or enter a number to select a certain PLU from that list. If you wish to register an undefined price for a department, just enter the price with the numeric keys and press the respective department key. Example: Register 2.00 EUR in department 3:
CUSTOMER LOGO 1 Department 2,00 --------------------------1 Total 2,00
4.3 Register Pre-Programmed PLUs
Pre-programmed PLUs are registered by entering the respective number on the PLU key. The preprogrammed price and the description are now read from memory. Alternatively, you may also program direct keys for certain PLUs on the keyboard. You only need to press one key for registering a PLU. If you are working with scan codes, you may either enter the code number by keyboard or use a barcode scanner. In that case, you do not need to press any additional key the PLU will be registered directly. Example: Register PLU number 123:
CUSTOMER LOGO 1 PLU23 5,00 --------------------------1 Total 5,00

4.4 Enter a New Price

It is possible to change the price of a PLU for a transaction. Simply enter the new price and press the key New price before entering the PLU. This is valid for both scanning as well as manual entry. Example: Register PLU number 1 with new price of 2.00 EUR:

New price

4.5 Create a PLU during the Sale
Occasionally, a clerk may have to enter a new item, which has not been programmed in the data base of the POS. If this happens, the Concerto / QTouch2 will automatically prompt you to create this item. Press the Sub total key to confirm or the Clear key to exit the prompt. Once confirmed the Concerto / QTouch2 will ask you for the price. Upon entry of the price, press the Sub total key again to confirm. Then enter the department to which the PLU is linked and press Subtotal to confirm. If the system has been programmed to allow for the creation of new PLU names during registration, you will be asked to enter a name for the PLU. Alternatively, the PLU will assume the name of the department that it is linked to. After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions. Example: Create PLU number 123 Coke with price of 1.50 EUR, linked to department 3:
If the PLU is not yet programmed, you will be prompted to create it now: 1. Confirm and enter the price:

CUSTOMER LOGO Sub total 2 Cola 0,40 0,80 --------------------------2 Total 0,80 Tendered 1,00
Generally, it is also possible to split the subtotal to different tenders. After each tender the Concerto / QTouch2 will show the short amount on the display. Example: 1.00 Euro CARD payment, short CASH payment:

Change

4.9 Tendering in Foreign Currency
In addition to the local currency the POS Concerto / QTouch2 can operate with different foreign currencies, which are saved separately in the reports. Just press the FCE key instead of Subtotal to convert the total amount in a pre-programmed foreign currency. On the display the new amount in foreign currency will now appear. Select a tender as described above and the change amount will be calculated either in local or in foreign currency, depending on programming. Example: 1.00 Dollar CASH payment:
CUSTOMER LOGO 2 Cola 0,40 0,80 --------------------------2 Total 0,80 USD Tendered 1,00

EUR Change

4.10 Receipt On/Off and Receipt Copy
If a receipt does not have to be printed at all, you may switch off the receipt printer by pressing the Receipt on/off key. To reactivate the printer, simply press the Receipt on/off key again. In any case you can print a receipt copy by pressing the Sub total key after a sale.

4.11 Time and Date

If all receipts are closed, you can view the current time and date in the display by pressing the Multiplication key. Depending on the programming this information will be shown automatically after a certain time has passed. All models with graphical display can also show a programmable customer logo.
4.12 No Sale / Open Drawer
The No Sale function allows you to open the cash drawer without registering a sale. You can check the number of times a No Sale function has been performed in the reports. The No sale key can also be used as a reference key. To print a specific reference number on a receipt, enter the reference number and press the No sale key. Example: Enter reference number 123:
CUSTOMER LOGO 1 PLU 1 0,10 Number: 123 --------------------------1 Total 0,10

No sale

5. Corrections
5.1 Clearing of Inputs and Error Messages
To erase an incorrect entry not yet registered, and to clear any error messages just press the Clear key.

5.2 Error correction

The Error Correct key (EC) is used to clear the last item immediately. Alternatively you may use the scroll keys to select another item from the actual receipt for voiding.
CUSTOMER LOGO 1 PLU PLU 2 0,10 0,20

CURSOR

Select item
EC -1 PLU2 -0,20 --------------------------1 Total 0,10

5.3 Void

The Void function is used to clear certain items from the current receipt. First press the Void key and then enter the item which should be cleared. You can also use a barcode scanner to enter the item number. Example: Void PLU with scan code 4912345678901:
CUSTOMER LOGO 1 PLU 1 0,PLU 2 0,20 VOID -1 PLU1 -0,10 --------------------------1 Total 0,20
Example: Void 3.50 EUR from department 1. Please note that only those amounts can be voided, which were previously entered.

5.4 Refund

A refund is used to return previously sold items. The PLUs will be added to the stock and the money is returned to the customer. The turnover in the reports will be corrected. To refund an item, press the Refund key first and then the item to be returned. The Refund key has to be pressed before each item, if more than one item is being returned. After refund the receipt can be continued with normal sales or can be closed with a payment media.
CUSTOMER LOGO REFUND -1 PLU 1 -0,10 REFUND -1 PLU 2 -0,20 ---------------------------2 Total -0,30
Example: Refund of PLU 1 and 2:

Refund

Example: Exchange of PLU 1 and 2:
Example: Refund of 3.50 EUR from department 1:

5.5 Transaction Refund

The function Transaction refund operates just as the Refund function. The difference is that the POS does not automatically return to normal sales mode after each item, but stays in refund mode until you finish the receipt with a payment. Press first the key Transaction Refund and then enter all items which should be returned. Please note that it is not possible to switch into normal sales mode. Example: Refund of PLU 1, 2 and 3:

Transrefund

5.6 Transaction Cancel
The Transaction cancel is used to void a complete receipt before it is finalized with a payment. Simply press the key Transaction cancel to automatically void all items from the current receipt.

5.7 Tender Correction

With the function Tender Correction you may change any amount from one payment media to another. First press the key Tender Correction, enter the desired amount and then select the payment media from which this amount should be rebooked. Now, the amount is opened again and can be assigned to any other payment. It is also possible to split the amount to more than one payment media. Example: Rebook 5.00 EUR from CASH to CARD:

Tender correct.

CUSTOMER LOGO Tender correction

Cash Card

-5,00 5,00

6. Discounts, RA and PO

6.1 Percentage Discount/Surcharge
Discounts are price deductions on single items or on the sub total of the receipt. To enter a discount, first ring up the item, then enter the discount percentage and press the %(-) key. If the discount should be valid for the entire receipt, press the Subtotal key first and then enter the percentage on %(-) key. CUSTOMER LOGO Likewise discounting items is also possible to order surcharges. In that case please use the function %(+). In both cases the percentage values can be preprogrammed to avoid mistakes and manipulation. Furthermore, it is possible to block single or subtotal discounts and to set maximum limits. Example: Percentage discount of 10% to PLU 2:

1 PLU 1 10,PLU 2 5,00 -10% Rabatt -0,50 --------------------------2 Total 14,50
6.2 Amount Discount/Surcharge
Similarly, it is possible to use amount rebates. The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted/added. Enter the amount directly after the item or the subtotal and press the (-) or (+) key to subtract or add the entered amount from/to the actual price. Amount discounts and surcharges can be pre-programmed or blocked in the same way as percentage rebates.
CUSTOMER LOGO 1 PLU 1 10,PLU 2 5,00 COUPON -1,00 --------------------------2 Total 14,00
Example: Discount a pre-programmed COUPON amount from the total:
6.3 Received on Account / Paid Out
Cash can be paid out of the cash drawer for special purposes, such as petty cash, etc. This is referred to as a Paid Out (PO). Conversely, cash can also be added to the cash drawer. This transaction is known as Received on Account (RA). Adding more cash to the cash drawer is another example of Received on Account. In both cases enter the amount first and then press either the key RA or PO. Depending on the programming of the POS the operation will be automatically finalized with the Cash key or can be continued as a normal receipt. Example: 25.00 EUR Received on account:

CUSTOMER LOGO

Example: 25.00 EUR Paid out:

7. Using Shift Levels

7.1 PLU/Department Shift
The PLU/department shift is a preset function to switch all article- and department keys to a second level. This is done by adding a pre-programmed offset to the actual PLU or department number. Please note that the shift is valid for the very next item, it will be automatically reset after entry. It is also possible to block the shift for either PLUs or departments.

7.2 Price Shift

The POS Concerto / QTouch2 allows for more than one sales price for each PLU. This is a useful function for special occasions, such as Happy Hour or item promotions. You may program an automatic price shift based on a time period or manually change the price shift via key entry. First select the price level by pressing the corresponding key. Then, enter the PLU. Depending on the programming the price level will be reset automatically after an item, a transaction or not at all. In that case you must reset the price level manually by choosing another keyboard level. By using price levels it is also possible to realize tax shifts. In such a case the second price level has the same price but a different tax rate. Example: Shift to price level 2 and register PLU 1:

Price level 2

7.3 Tax Shift
As an alternative to the tax shift via price levels, there is a preset function to activate or deactivate certain tax rates directly. Just press the corresponding Tax key to activate or deactivate a certain tax rate. Depending on the programming the tax shift will be reset automatically after an item, a transaction, or not at all. In that case you must reset the tax manually by pressing the respective tax key again.
CUSTOMER LOGO 1 PLU 1 10,00 --------------------------1 Total 10,00 Tax 3 1,00
Example: Shift to tax 3 and register PLU 1:

Tax shift 3

7.4 Keyboard Levels
Keyboard levels are used to change the complete programming of the keyboard. As a result it is not only possible to change PLU- and department keys, but all functions. It is therefore very easy to activate time- or season-dependant actions and functions without re-programming the POS. Depending on the programming, the keyboard level will be reset automatically after an item, a transaction, or not at all. In that case you must reset the keyboard level manually by choosing another level with the corresponding key. Please make sure to program keys for resetting the level in all keyboard levels. Otherwise it is not possible to reset a certain level manually.
8. Balance Functions (Tables)
8.1 Open and Close a Balance
Tables are used to temporary store several open balances. This function is mainly used in hospitality settings in order to save and sort all items per table. Furthermore, it can be used in hotels to save room accounts or in retail applications to save accounts per customer. The POS Concerto / QTouch2 therefore support three independent memory configurations for tables, rooms and accounts. The functionality of these configurations is same. Therefore they are all assigned to Balance functions. In this manual all functions are described under the heading of tables. However, all of them are operated the same way regardless it they are tables, rooms or accounts. To save a table, assign a certain number to the open receipt. Usually this number must be entered before the initial order. Depending on the programming it is also possible to enter this number at the end of the transaction and book the receipt to tables afterwards. You may either enter the table number directly and press the Table key afterwards or press the Table key first and select a table number with the cursor keys thereafter. Example: Open table 1:

Please note the programming of the system keys. By default the ENTER key is located on the Cash key. Examples: Print out the last receipt:
Print out the last 3 receipts:
Print out the complete journal:

9.3.1 Text Format

The Electronic journal is saved in normal text format. Journal data, saved in text format, can only be displayed and printed going backwards, beginning with the last receipt. Searching for a certain receipt number is not possible. The format of the printout depends on the programming. It is therefore possible to print out the journal in two or more columns to save paper. The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications. 31

9.3.2 Binary Format

The Electronic journal is saved in binary format. Any receipt can be recalled by number for controlling purposes or print out. Please note that only sales receipts are saved. The increasing receipt number is used as reference to navigate through the journal. Reports and programming are not saved in the binary electronic journal. To recall the last receipt, press the keys PAGE UP or CURSOR UP in mode R or M. Using the keys PAGE DOWN or CURSOR DOWN you receive the first receipt. If you want to view a certain receipt, just enter the receipt number before pressing PAGE UP or CURSOR UP. After the initial recall you may use the scroll keys to navigate through the journal entries. If you are in manager mode (M), you can print out a copy of the activated receipt by pressing the Subtotal key. If you print a copy of a table invoice, the endorsement message will be added automatically. Example: Search receipt number 15 and print out a copy:

10. Programming

The programming of the POS Concerto / QTouch2 is classified in two parts: configuration and file programming. First the requested functions must be activated in the configuration. This will allocate the memory for each function. Then the pre-configured functions can be filled with user data in the programming. Please note that the configuration can only be done by PC with the software QProg. It is not possible to configure the POS systems directly. However, the file programming can be done directly in X, Z or P mode. All functions, which were configured before, can be programmed. This manual only gives a general overview of the programming. If you have further questions please check our website www.quorion.de for special programming manuals or ask your local QUORION dealer. He will gladly help you.

Flowchart:

Example: Change tax rate 1 to 9.00 %:

TYPE CURSOR

10.4 Scanning
When scanning codes are activated in the configuration of the application it is possible to create and/or delete items on the cash-register either in Program Mode or during transaction when an item is not found. Furthermore there are some special maintenance procedures which are can be activated in Manager or programming mode. It is possible to connect two scanners to the register. You can activate them by programming parameter 56 & 57 also check option# 78 for check digit verification when scanning. CREATING ITEMS in Transaction Mode When Option#79 is set the register will prompt for creation of an article when not found. If you want to create it you must confirm by pressing the SUBTOTAL key or abort by pressing CLEAR (Note that you can press the CLEAR key at any stage to abort!!). The register will now prompt for: 1 - The PRICE which you must enter on the SUBTOTAL key 2 - The Department which you must enter on the SUBTOTAL key 3 - The Descriptor when Option# 80 is set which you must enter on the SUBTOTAL key 4 -Now the article is registered. Note: From Release XX030605 on it is also possible to enter the PRICE directly on a fixed DEPARTMENT key instead of entering the price and department on the subtotal key. CREATING ITEMS in Program Mode When you are in Program Mode# 20 (PLU programming) you can scan the code or enter the code on the X key. When not found the register will ask you for creation which must be confirmed by pressing the CR (User Report) key. DELETING ITEMS in Program Mode 35
When you are in Program Mode# 20 (PLU programming) can also delete codes. When you enter ZERO on the X key the register will ask you if you want to delete the current code which must be confirmed by pressing the CR (User Report) key. Note that the records are only marked for deletion so they will only free up their space after PLU FILE MAINTENANCE. PLU FILE MAINTENANCE When using scan codes the register uses internally an INDEX file which is sorted so the register can find a code very fast. Because the PLU file can grow very large (max 50000) when using scan codes the register will store the newly created articles in a separate UPDATE file which is located at the end of the PLU file. The maximum size of the UPDATE file is HALF of the FREE SPACE in the PLU file. When for example the free space is 100 you can create 50 new items before the register will give the message to re-index the file. After re-indexing the file the remaining free space is 50 so you can again create 25 new articles. You can continue until the free space is only 1 record. Note that is important that the UPDATE file doesnt grow to large (over 1000 articles) because this will have effect on the speed of creating new articles. For maintenance of the PLU file there are the following commands: 100 MERGE and DELETE This command will MERGE the UPDATE and the BASE FILE and DELETE the articles marked for deletion. This command can be used when new item are created and items were deleted. 101 MERGE This command will MERGE the UPDATE and the BASE FILE. This command can be used when only new item are created. 102 DELETE This command will DELETE the articles marked for deletion. This command can be used items were only deleted. 103 CHECK STATUS This command will print and display the number of articles in the BASE and UPDATE file. 255 CLEAR COMPLETE PLU FILE This command will clear the complete PLU file. Note that PLU sales and inventory information is also cleared. The command can be issued in programming mode on the TYPE key and in MANAGER mode on the SUBTOTAL key. Note that COMMAND 255 to clear to complete PLU file is only available in PROGRAM MODE. PLUS WITH SCANCODES ON KEYBOARD When using scan codes it is also possible to put a PLU directly on the keyboard of the register. Because the key code as programmed in the key table contains the record number in the PLU Index file and not the scan code there are a few points you must keep in mind. 1 PLU File Maintenance Maintenance of the PLU file like creating and/or deleting PLUs should be done either on the computer OR on the register but NOT ON BOTH because this will result in different Index files for the computer and register. 2 Programming PLU keys in WQPROG When programming PLU keys in WQPROG you must enter the scan code in the code field. 3 Programming PLU keys on the Register When programming PLU keys on the register you must enter the scan code in the keyprogramming mode. The register will automatically insert the correct index record number in the 36

key table. The register will recognize the entry as a scan code when MORE then 5 digits are entered. Normal key codes have a value of maximal 5 digits. This means that when you want the program a PLU with scan code 123 you MUST enter 000123. Suppose this PLU is located at record number 5 the register will put 10005 as key code which is also shown on the display. When you enter 123 the register will program key code 123. USING PLUS WITH SCANCODES IN COMBINATION WITH BALANCES On the Balance the Index Number of the PLU is stored so at the moment it is NOT ALLOWED to create or delete PLU when there are still balances open because the sequence of the index file will be changed which will result in wrong PLU on invoices.
10.5 Program Version and Test Routines
The POS Concerto / QTouch2 have a set of test routines built-in to check certain hardware components and receive information about the installed drivers and software version. Enter the test number in mode P and confirm with the key TYPE. Please note the programming of the system keys. By default the TYPE key is located on the key PLU. The following test routines are available: 401 Display Test Print out Program Version Init printer Transaction Test Direct Sale Transaction Test Tables
--------------------------F: 1v-WE P: QC061010 C: CONCERTO RAM: 8192K SERIAL#: 1234567 MAC: 4B 0D ---------------------------
Example: Print out the actual software version (only in P mode):

11. Training Mode

The training mode is used to test all functions of the POS Concerto / QTouch2 without adding the turnover to the reports. The report memory will not be changed and all counters remain constant. Please note that in this mode all receipts will be automatically marked as Training. In order to access the training mode, a pre-programmed training clerk must be signed-in. Training mode will remain activated until a new clerk is assigned. You will have full access to all registration and programming functions for testing and training purposes.

12. Instructions for Use

12.1 Use of the Touch Screen
The touch screen may only be touched with fingers. The use of pens, pencils or other sharp objects may damage the screen. No liability is accepted for such damages.
12.2 Calibration of the Touch Screen
1. Switch on the POS Concerto / QTouch2. 2. If the picture of the Linux Penguin comes up, put your finger in the middle of the touch screen and hold it depressed. 3. Still hold the touch screen depressed if the cash register program is started. After a few seconds the calibration tool will launch. 4. Follow the instructions on the screen to calibrate the touch.

12.3 Power Supply and Interfaces
Please use the delivered power supply for the POS Concerto / QTouch2 only. The usage of other power supplies may damage your POS system. No liability is accepted for such damages. The interface connections should only be plugged if the system is switched off. Please note also the maximum cable lengths of 5 meters for USB and 15 meters for RS232.

12.4 Cleaning

To clean your POS Concerto / QTouch2 please use a lint-free dry or slightly damp cloth only. Disconnect the system from the power supply before cleaning. Do not use any abrasive substances or agents containing solvents. Special caution is required when cleaning the display. Be careful not to scratch the surface and prevent any liquids from entering the housing. In case of heavy pollution you may also use a damp cloth to clean the touch surface. Please use only warm water or a special screen cleaner to damp the cloth. Never put the liquid directly on the screen, but only on the cloth. The cloth should only be damp, but not wet! The touch screen may only be touched with fingers. Do not use any pens, pencils or other sharp objects which can scratch the surface. No liability is accepted for such damages.
12.5 Service and Maintenance
The POS Concerto / QTouch2 do not contain any components, which can be serviced or repaired by the user. Please have all maintenance performed by a qualified QUORION dealer. Unauthorized manipulations may lead to a loss of warranty.
12.6 Assembling of the Stand of POS QTouch2
1. The QTouch2 is delivered with a metal stand, which allows adjusting the tilt angle of the screen from 0 to 60 degrees without steps. 2. You will find the stand at the bottom of the QTouch2 box below the ground paperboard. 3. To assemble put the QTouch2 with the front side at a firm horizontal surface. Take care, not to scratch the screen! Now place the stand at the bottom side of the QTouch2 housing as shown in the picture and fasten it with four screws M3 to the prepared holes. 4. Turn around the system and put it on the stand. The friction of the swivel joint is preset by factory. You can turn the screen to any position, it will hold without fixing. If necessary you may adjust the friction with a 10 wrench at the horizontal screw.

4 x screw M3

13. Error Messages ID

Error Description

Invalid Entry Invalid Time Invalid Date Invalid Article Unknown Report Invalid Function Transbuf. Full Still in Transaction User Break No Under/Tender Still in Tender Scanning Error Select Clerk Select Salesperson Item not Sold No Price Entered No Zero Price Closed Drawer Manager Required Entry to High Discount not Allowed Correct not Allowed Already Discounted Enter Quantity Journal Full Enter Balance # Invalid Balance Wrong Clerk Closed Balance Print Invoice Receipt Paper End Journal Paper End Slip No Paper Logging Error KP Error Balance not Open Invoice Buffer Full Balance Used PLU File Full Reindex PLU File

14. Information on the Electromagnetic Compatibility and Safety

CE Conformance

This QUORiON cash register conforms to the European Communitys EMV 2004/108 directive. The cash register fulfills the following technical European requirements: EN 55022: Norm values and measuring procedures for radio interference properties characteristics of information technology devices EN 55024: Norm values and measuring procedures for the interference resistance properties characteristics of information technology devices EN 60950: Security measurements for the installation of IT
A "conformance explanation" in accordance with the directives and standards cited on top has been delivered and can be reviewed with QUORiON Data Systems GmbH An der Klinge Erfurt (Email: rd@quorion.de; web: www.quorion.de)
REMARK: If the cash register is installed in a system with other devices and components, all other devices and components must each show EMV conformance to the norm. According to the EMV 2004/108 directive as well as EC and national laws, the system integrator is responsible to ensure that the built system complies with regulations Power Cord Exchange The power cord can only be exchanged by a certified technician. The same type of cord has to be used.
1.50.417274 BA-englisch GB Qtouch2-Concerto QUORION CE (Stand: 01.10.10)