SITE TECHNICAL DOCUMENTATION myC4-2
Doc. No. : MTB DTS 6 Version : D Date : November 10 2005
Produced by SAGEM COMMUNICATION GROUPE SAFRAN ZI NORD Chemin de Baillot, BP 357, 82003 Montauban cedex, France Tel (33) 21 - Fax (33) 54
Copyright 2005 SAGEM Montauban, France

Contents

REF MTB DTS 6- Indice D - November 10 2005

Page 1

Site technical documentation myC4-2

Page 2

CONFIDENTIALITY
This document is SAGEM's limited company property. It can not be reproduced or communicated without the written license.

Page 3

CHAPTER 1 - FOREWORD 1-1 HOW TO USE THE SITE TECHNICAL DOCUMENTATION 1-1-1 Use 1-2 ABREVIATIONS 1-3 COMMENTS SHEET
CHAPTER 2 - DESCRIPTION - OPERATION 2-1 REMINDERS ABOUT THE GENERAL CHARACTERISTICS OF GSM AND PCS NETWORKS 2-2 REMINDERS ABOUT THE HAND SET CHARACTERISTICS 2-3 IN & OUT CONNECTOR 2-3-1 Connector description 2-3-2 Signal description 2-4 IDENTIFICATION 2-4-1 Illustration 2-4-2 Description 2-4-3 Description after reparation 2-5 PHONE BLOCK DIAGRAMS 2-5-1 Block diagram 2-5-2 Standards and environment 2-6 EQUIPMENTS 2-6-1 Battery packs 2-6-1-1 Charactristics 2-6-1-2 Description 2-6-1-3 Charging time 2-6-2 Mains modules 2-6-2-1 Description 2-6-2-2 Travel mains modules 2-6-2-3 Simple mains modules
CHAPTER 3 - SYMPTOMS 3-1 GENERAL 3-2 LIST OF REPORTED DEFECTS 3-3 ERROR MESSAGES DURING START UP 3-4 OTHER ERROR MESSAGES 3-5 LIST OF OBSERVED DEFECTS 3-6 INFORMATION ABOUT NEW NOTICED FAULTS SYMPTOM SHEETS CHAPTER 4 - TESTS AND CHECKS 4-1 GENERAL ABOUT TESTS 4-2 TEST TOOLS 4-3 INSTALLING ON A WORKSTATION (SMT STATION) 4-3-1 Minimum required configuration 4-3-2 Installing the cra downloading kit 4-3-3 Smt functions
Contents REF MTB DTS 6- Indice D - November Page 4
TEST SHEETS CHAPTER 5 - MAINTENANCE PROCEDURES 5-1 TECHNICAL WORK LEVELS 5-2 SHORT LOOP PROCESS 5-3 MAINTENANCE TOOLS PROCEDURE SHEETS CHAPTER 6 - ACCESSORIES 6-1 CIGAR LIGHTER CHARGERAC1 6-1-1 Description 6-1-2 Charactristics 6-2 PEDESTRIAN HANDSFREE KIT 6-2-1 Description 6-2-2 Charactristics 6-3 DATA CABLE PC USB 6-3-1 Description 6-3-2 Charactristics
CHAPTER 7 - TECHNICAL INFORMATION BULLETIN 7-1 PURPOSE 7-2 APPLICATION
CHAPTER 8 - ILLUSTRATED PARTS CATALOG 8-1 SPARE PARTS

Page 5

CHAPTER 1 - FOREWORD
This document is common to all myC4-2 phones in the SAGEM. It is composed of independent sheets: -Symptom sheets = Symp Sheet XX -Test and check sheet= Test Sheet XX -Maintenance procedure sheet= Proc Sheet X XX The applicability of a procedure is indicated in the independent sheets title block. These sheets are updated from time to time in Technical Information Bulletins (TIB). The information contained in this document is non-contractual, since phone characteristics can change. Phones are managed based on SAGEM handset codes; any order for spare parts must refer to these codes (typical code 25 xxx xxx-x).
1.1 HOW TO USE THE SITE TECHNICAL DOCUMENTATION This is a modular document. Each sheet is single and independent. In some cases several sheets may have to be used in order to determine the complete procedure to be applied. A troubleshooting chapter (chapter 3) is provided and is sorted according to the type of reported fault, to determine the maintenance procedure to be carried out. These sheets describe the procedure to be followed. They refer to test sheets or removal and replacement maintenance sheets. Maintenance ,executed by the repair center, terminates either by returning the product to the customer, or by dispatching it to level 3 maintenance (return to factory). The procedure sheets have a number but not systematically consecutive but always in a growing order.

Customers

Symptoms

Symp Sheet (Chap. 3)

Test Sheet (Chap. 4)

level 3

Maintenance

level 0-1-2

Proc Sheet (Chap. 5)

Checks

Return to SAGEM
All sheets include illustrations to make it easier to read the procedure. Chapter 1: Foreword, describes general data about this document.

Page 1-1

Chapter 2: Description - Operation, describes general data and options available in the myC4-2. Chapter 3: Symptoms, contains troubleshooting procedures to be carried out on equipment. Chapter 4: Tests and checks, contains tests and check procedures to be performed on the equipment. Chapter 5: Maintenance procedures, contains level 0 to 2 maintenance procedures to be carried out on the equipment, and the procedure to return to SAGEM level 3. Chapter 6: Accessories, describes the characteristics of accessories for myC4-2 phones. Chapter 7: Technical Information Bulletins, contains the various modifications made to this documentation. Chapter 8: Illustrated Parts Catalogue, contains the various reference for spare parts.

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Page 1-4

CHAPTER 2 - DESCRIPTION - OPERATION
2.1 REMINDERS ABOUT THE GENERAL CHARACTERISTICS OF GSM 900, DCS 1800 and PCS 1900
Table 1 below gives the characteristics of the radio interface for the GSM 900, DCS 1800 and PCS 1900 systems :
*60 Frequency Band (MHz) Number of time intervals per TDMA frame Width 2 x W simplex (MHz) Duplex spacing (MHz) Modulation speed (kbit/s) Speech throughput (kbit/s) Maximum data throughput (kbit/s) Multiple access Cell radius (km) SAGEM terminal power (W) 2 x (5,6) - - 960 8

'&- - 1880

2 x 75 95
Multiplexage frquentiel et temporel / duplexage frquentiel 0,2 7DEOHDX ,QWHUIDFH 5DGLR 0,1
Table 2 shows powers as a function of the network:
*60 Class number 5 Maximum nominal power (W) 2 0,8 Allowable interval (W) [5,0 ; 12,7] [3,2 ; 7,9] [1,3 ; 3,2] [0,5 ; 1,3]
'&6 Maximum nominal power (W) 1 0,Allowable interval (W) [0,63 ; 1,6] [0,16 ; 0,4] [2,5 ; 6,3]
7DEOHDX &ODVVH GHV SXLVVDQFHV GHV WHUPLQDX[
Table 3 shows power classes : Class 1 GSM 900 DCS dBm 30 dBm Class dBm 24 dBm Class dBm 36 dBm Class dBm Class dBm -
7DEOHDX &ODVVHV GH SXLVVDQFH 5)

Page 2-1

2.2 REMINDERS ABOUT THE CHARACTERISTICS AND OPTIONS

General characteristics

Name myC4-2
Dimensions Weight Volume 77 x 41,7 x 22,10

Power management

Battery type Connector type Charging time Talk time Standby time Li-Ion 650mAh Clam 2h00 3h00 240h00

User interface

Screen type Colours Number of lines Screen size Screen resolution Backlight Sub LCD CSTN 65.1,x 128 yes, blue yes, black and white, 96 x 64 pixels with white backlight

Customisation

2.5 PHONE BLOCK DIAGRAM 2.5.1 block diagram
2.5.2Standards and environment The phone complies with the following standards. Directive EEC 1999 / 5 / CE Safety (security) EN 60950 CEM EN 301 489-1 / EN 301 489-7 Voltage 73 / 23 / EEC Network 3GPP TS 51.010-1 v 5.2.0 with included GCF-CC V 3.10.0 Requirements GT01 v 4.7.0 / TBR 19 edition 5 / TBR 20 edition 3 TBR 31 edition 2 / TBR 32 edition 2 / EN 301 419-1 / EN 301511 Health EN 50360 / EN 50361 2.6 EQUIPEMENTS The description and operation of SAGEM myC4-2 are given in the "Users handbook" supplied with the handset. This chapter only describes equipment that operates with the myC4-2 handset.

Page 2-9

2.6.1 Battery packs
2.6.1.1 Charactristics Designation Technology Weight Voltage Capacity
2.6.1.2Description Li-ion type batteries are used. They are rechargeable using: - mains power supply module. Batteries caution use: Store the batteries in a dry and cool place (excessive cold and heat damage the batteries reliability). They must never be stored in bulk, even the rejects, to avoid any short circuits. Do not dismantle the battery packs. (Li-Ion regulations). Only use original mains power supply module.

Page 2-10

2.6.1.3Charging time The following table shows typical charging times for different batteries. Battery : Li-Ion 650mAh Charger Voltage Charging times simple unregulated chargers V (110V) 2h 1h 45
2.6.2 Mains modules 2.6.2.1 Description These mains power supply modules accept large dynamic variations in the power supply network. They are available for a number of connector types: - E.E.C, - United Kingdom - United States, - Australia. 2.6.2.2 Travel mains modules
Designation US Power supply UK Power supply AUS Power supply EEC Power supply

Weight (g) 100 100

Volume (cm3) 75 75
Voltage 110/230 V 110/230 V 110/230 V 110/203 V

Page 2-11

2.6.2.2 Simple mains modules
Designation AUS Main module CE Main module UK Main module US Main module

Weight (g) 180 210

Volume (cm3) 120 105
Voltage 230 V 230 V 230 V 110 V

Page 2-12

CHAPTER 3 - SYMPTOMS
3.1 GENERAL After you have received the customer return sheet (Proc Sheet 3 02), carry out the troubleshooting procedure. This chapter will help you to identify the defective element(s), using the troubleshooting table. It contains flow charts broken down by fault type. Each flow chart describes the procedure to be followed and contains cross references to tests or maintenance. These flow charts should be followed in full. After a reference to a removal/replacement sheet or to a test to be carried out, you should return to the initial flow chart and continue the search until reaching a final conclusion. The conclusion of each troubleshooting procedure is : Return to SAGEM =The Return to the SAGEM centre can concern either the card, or the radiotelephone according to instructions given to the Centres of repair. Delivery to the customer

Keypad locked Menu not available for this product version
PROG.KEY NOT VALID ERROR!!
Input Problems Calculation error with the calculator (division by zero)
NOT AVAIL PIN ERROR PIN2 BLOCKED PUK ERROR PUK2 BLOCKED CODE ERROR
Not available PIN input problems Following input errors Following input errors Following input errors The phone code input for locking the mobile is incorrect Call forwarding if the mobile is not
NOT REACHABLE reachable Service not implemented in the NOT AVAIL network

Page 3-8

3.5 LIST OF OBSERVED DEFECTS A SAGEM code is assigned to each confirmed defect. This code should be entered on Proc Sheet 3 01, SAGEM Factory Return, if the phone to be repaired is returned to SAGEM (see chapter 5). 3.6 INFORMATION ABOUT NEW NOTICED FAULTS Detection by the repair center of new fault shall induce to respect the following procedure a) The concerned technician fills a precise report using the document NPD report SAV GSM 277 V1 b) Then, this document is transmitted by email to the concerned Area Manager or Support Engineers for approval. Accordingly, 2 ways are possible : - The problem is already known by SAGEM, then the mobile have to follow the normal process in ARC with eventual additional data given by AM or SE - Return of mobile to MTB is requested. c) In that second case, the ARC will have to request a specific RMA number for this mobile in order to facilitate the treatment when arriving in SAGEM. d) This mobile returned to SAGEM will be swapped following ARCs habitual process for MTB return but will be MANDATORY linked to a paper version of the document filled by the technician. e) The treatment will have to be reproduced on the daily report and will be considered as level 3. Specified fault code will be then the technically closest one of the noted one, in the grid given by SAGEM

Page 3-9

SYMPTOM SHEETS

Page 3-10

ENDURANCE BATTERY AND CHARGER PROBLEM

myC4-2

SYMP SHEET 01
Test the charger 7HVW 6KHHW
No Ok ? Replace the charger
Test the consumption 7HVW 6KHHW

No Ok ?

Return to SAV )LFKH 3URF RX 3URF
Test the battery )LFKH 7HVW
Symptom Symp 01 Symp 02 Symp 03 Symp 04 Symp 05 Symp 06 Symp 07 Symp 08 Symp 09 Symp 10 Procdure Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Test Test 01 Test 02 Test 03 Test 04 Test 05 Test 06 Test 07

No Ok ? Change the battery )LFKH 3URF

yes End

Page 3-11

COMMUNICATION PROBLEM

SYMP SHEET 02
Realise the WAVETEK test 7HVW 6KHHW

No Radio problem ? Non

Yes Return to SAV 3URF 6KHHW RX 3URF

Page 3-12

NO FAULT GIVEN

SYMP SHEET 03

Complete function by SMT

Ur Turr

Test the charger

UrTurr!

Found defect ?

Test the Battery

UrTurr"

Test the consumption

UrTurr#
Test the display( menu HOTLINE)

UrTurr$

Test the video/photos functions

UrTurr&Ururr'

Found defect

Test the radio

UrTurr%

Return to the client End

Page 3-13

DISPLAY PROBLEM

SYMP SHEET 04
Test the display with the Hot Line menu Black/color screen 7HVW 6KHHW
yes Ok ? No end Change the display 3URF 6KHHW RU
Test the display with the Hot Line menu 7HVW 6KHHW

yes Ok ?

Return to SAGEM SAV 3URF 6KHHW RU

Page 3-14

KEYPAD PROBLEM

SYMP SHEET 05

Activate the Bip touch function
Test the keypad listening the BIP touch
yes Ok ? No end Change the dome mtal 3URF 6KHHW RU RU RU

Retest the keypad

yes Ok ? No Return to SAV 3URF 6KHHW RU end

Page 3-15

RING TONES PROBLEM

SYMP SHEET 06

Select a ringtone in the Menu 6HWWLQJVRXQGVULQJWRQHVFDOO

yes Ringtone Ok ? end

Change the speaker 3URF 6KHHW
Return to SAGEM )LFKH 3URF RX 3URF

Page 3-16

VIBRATING DEVICE PROBLEM

SYMP SHEET 07

Test the vibrating device With the HOT LINE 7HVW 6KHHW
yes Ok ? No end Change the vibrating device 3URF 6KHHW RU
Test the vibrating device With the HOT LINE menu 7HVW 6KHHW
yes Ok ? No Return to SAV )LFKH 3URF RX 3URF

Page 3-17

AUDIO PROBLEM

SYMP SHEET 08

Realise a Wavetek Test 7HVW 6KHHW

Audio problem?

yes Replace the microphone And / or the speaker 3URF 6KHHW 3URF end Realise a Wavetek Test 7HVW 6KHHW

yes Ok ? No

Return to SAV 3URF 6KHHW RU 3URF

Page 3-18

CAMERA PROBLEM

SYMP SHEET 09

Take a photo of the test mir / take a video 7HVW 6KHHW

Replace the camera

3URF 6KHHW RU RU 3URF 6KHHW

1R <HV

Take a photo of the test mir / take a video
Control the photo and the video on a photo / video editor

UrTuur&UrTurr'

<HV
Verify the colors and grey / Verify the video 7HVW 6KKHW 7HVW 6KHHW

Image OK ?

<HV End Return to SAV )LFKH 3URF RX 3URF

Page 3-19

LOUDSPEAKER PROBLEM

SYMP SHEET 10

Do the wavetek Test

Replace the loudspeaker

QSP8TC@@U ! !!

Do the Wavetek test

U@TUTC@@U%
QSP8TC@@U ! QpTurr !"
Return to SAGEM SAGEM SAV

Page 3-20

CHAPTER 4 - TESTS AND CHECKS
4.1 ABOUT TESTS Tests and checks are made after the troubleshooting procedures (chapter 3) and before the maintenance procedures (chapter 5). They are broken down into modules and are sorted by types of confirmed faults. The user must be equipped with special test tools in order to carry out the tests. 4.2 TEST TOOLS The references of SAGEM tools, listed hereafter, are given in Appendix 1 : Composition table. The following test tools are necessary : -the ARC downloading kit, including the test case provided with: the data cable (to PC), the retrofit cable, the mains power supply module. Retrofit adapter -the radio test bench, provided with: SIM card of test. myC4-2 calibration tool Adjustable regulate power supply 0-15V / 4A Wavetek 4107 -CADEX C7000 / C7200 / ASTRATEK with myC3-2 adapter Charger test kit Voltmeter (minimum impedance : 20 KW per Volt in DC) Ampermiter -an IMEI labels printing station, including : Printer, Roll of labels, Connecting cable for PC (parallel printer cable), Printing software,
4.3 INSTALLING ON A WORKSTATION 4.3.1 Minimum required configuration The minimum configuration of the workstation is : - Processor 1Ghz, - 128 Mbytes of RAM, - Windows 2000, Windows XP, - 2.1 Gbytes hard disk (1 Gbytes available), - 1 parallel port and 2 serials port. - USB port. - Network card, sound card.

Page 4-1

4.3.2 Installing the ARC downloading kit The ARC downloading kit interfaces the SMT software with the phone to be repaired. -Connect the 9-pin SUB-D connector to the PC serial port (COM1). -Connect the power supply module to the mains power outlet. -Connect the phone to be repaired to the system connector. 4.3.3 SMT functions The SMT maintenance software can: -Download new software if needed -Configure default values and checks them. -Unblocked the " PHONE CODE " -Delete the customer directory and SMS -Print identification labels. -Make a electronic board swap. -Adjust the display contrast -Read the Site Technical Documentation ( manual of repair) -Select a test sequence The procedures for using these functions are described in TEST Sheet 01.

Page 4-2

TEST SHEETS

Page 4-3

TEST AND CHECK BY SMT

TEST SHEET 01

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Test Test 01 Test 02 Test 03 Test 04 Test 05 Test 06 Test 07 Procdure Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Symptom Symp 01 Symp 02 Symp 03 Symp 04 Symp 05 Symp 06 Symp 07 Symp 08 Symp 09 Symp 10

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Test Test 01 Test 02 Test 03 Test 04 Test 05 Test 06 Test 07 Procedure Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Symptom Symp 01 Symp 02 Symp 03 Symp 04 Symp 05 Symp 06 Symp 07 Symp 08 Symp 09 Symp 10

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Page 4-10

CHARGER TEST

TEST SHEET 02

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Page 4-11

BATTERY TEST

TEST SHEET 03

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CONSUMPTION TEST

TEST SHEET 04

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Page 4-13

If any doubts occurred concerning out of warranty products received, the Repair Centre shall send to Sagem Montauban (with knowledge to the Area Manager and Support Engineer) the photo of the defect. N.B :

Page 5-1

-The handsets shall not be dismantled (by using screwdrivers) except previous request from Sagem. -The Repair Centre will not make any Repair (such as spare parts exchange or software upgrade) except previous communication of Sagem. The exchanges of handsets or accessories are the only intervention authorised. 4. Exchange by the Repair Centre - The Repair Centre will use the products delivered for swap to the Repair Centre for exchanging the products to the end-users (except particular process defined by Sagem). - The under- warranty handsets and accessories received shall be exchanged to the end-user. - The under- warranty handsets and accessories declared No Fault Found (NFF) shall be exchanged to the end-users except previous communication of Sagem. - The Out of warranty handsets and accessories (oxidation, shocks, ) will be repaired by the Repair Centre after acceptation by the customer of an estimate according to the Sagem out of warranty repair prices communicated. - The under- warranty and out of warranty handsets shall be sent to Sagem Montauban. - In the frame of the Short loop process, there is no level 1 (L1) intervention 5. Reports An exchange of an handset and its accessories shall be codified Level 3 (L3) An accessory exchange shall be codified Level 0 (L0).
The Repair Centre shall capture all the information required for issuing and sending the Repair Reports and Status reports according to the Contractual frequency defined. The Reports shall includes the products treated by the Repair Centre under- warranty or out of warranty. 6. Procedure From the beginning date of the Short loop process application and minimum each week, the Repair Centre shall ship the products (handsets and accessories) to Sagem Montauban.
6.1. Handsets : - MRA Procedure for the after-Sales products ( one MRA number for the products concerned by the short loop). - MRA Procedure for DOA products ( one MRA DOA number for the products concerned by the short loop) if the Repair Centre is authorised to treat the DOA products. The MRA request shall be sent to Sagem Montauban (with knowledge to the Area Manager and Support Engineer). The shipment of products to Sagem Montauban shall comply with the MRA procedure. Furthermore each products shall be sent with the Return Product Sheet filled in indicating the defect declared by the end-user and the defect observed by the Repair Centre (Sagem Defect codes). The NFF products sent to Sagem Montauban shall be identified by using separate package. Furthermore this products shall be sent with the complete description of the defect declared by the end-user ( not codified). The accessories received by the Repair Centre shall be sent to Sagem Montauban sent back

5HPRYH DQG 3ODFH WKH EDWWHU\

Proc Sheet 0 01

Procedure Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Proc Symptom Symp 01 Symp 02 Symp 03 Symp 04 Symp 05 Symp 06 Symp 07 Symp 08 Symp 09 Symp 10 Test Test 01 Test 02 Test 03 Test 04 Test 05 Test 06 Test 07
7RROV - Not applicable 3UHOLPLQDU\ RSHUDWLRQ - Switch off the mobile phone
Risk of the procedure : Warning of the position of the battery when seated.
5HPRYDO SURFHGXUH 1. Remove the battery cover (1) by pressing on the button. 2. Remove the battery (2) by pressing the slot (3) towards the bottom end and by lifting it up to the notch. 3ODFHPHQW SURFHGXUH 1. Place the battery (2) by positioning the bottom (4) first then press down the top until it is flat. 2. Position the battery cover (5) on its casing.

Page 5-6

LEVEL 1 MAINTENANCE

Page 5-7

5HPRYH DQG 3ODFH WKH ORZHU FDVLQJ RI PRELOH

Proc Sheet 1 01

7RROV - Cross shaped screwdriver - Fixture for screwing 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ). 5HPRYDO SURFHGXUH
Risk of the procedure : Mars on the back cover. Break clips of back cover. Destruction of the antenna blade.
1. Remove the four fixing screws (1) from the assembled lower casing (2). 2. Lift delicately the assembled lower casing (2) by beginning with the bottom (3). 3. Take off the assembled lower casing (2). 3ODFHPHQW SURFHGXUH 1. Place the new assembled lower casing (2) by positioning the top first (4), then put the bottom in place until the assembly is complete. 2. Position the mobile on the tool and screw to a torque of 1P, the four fixing screws (1).
)XUWKHU RSHUDWLRQV 1. Place the battery ( Proc Sheet ).

Page 5-8

5HPRYH DQG 3ODFH WKH DQWHQQD

Proc Sheet 1 02

7RROV - Screwdriver 725; reference 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ).
Risk of the procedure : Warning of the torque setting
2. Remove the lower casing of the mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Remove the fixing screw(2) of the antenna (1). 2. Take off the antenna (1). 3ODFHPHQW SURFHGXUH 1. Position the antenna (1) in its slot, carefully inserting correctly the contact of the antenna (3). 2. Position and screw to the torque of 1P the screw fixing (2) the antenna. )XUWKHU RSHUDWLRQV 1. Place the lower casing of the mobile ( Proc Sheet 1 01). 2. Place the battery ( Proc Sheet ). 3. Carry out the radio test ( Test Sheet 05 ).

Page 5-9

5HPRYH DQG 3ODFH WKH EDWWHU\ UXEEHU

Proc Sheet 1 03

7RROV - Tweezers 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ).

Risk of the procedure : Damage the battery buffer. Damage the lower casing.
2. Remove the lower casing of mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Press firmly by means of a tweezers on the battery buffer (4). 3ODFHPHQW SURFHGXUH 1. Position the battery buffer (1) by means of the tweezers (2). 2. Press by means of the tweezers (3) to position battery buffer correctly (1). )XUWKHU RSHUDWLRQV 1. Place the lower casing of mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ).

Page 5-10

5HPRYH DQG 3ODFH WKH NH\SDG

Proc Sheet 1 04

Risk of the procedure : Damage the FPC connector. Damage the volume control key.
2. Remove the lower casing of mobile ( Proc Sheet ). 3. Remove the volume control key ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Take off the MMI II (1) by means of the tweezers (2) for specified places (3 and 4). 2. Remove the keypad (5) by means of the tweezers (2). 3. Dont raise the MMI II in an excessive way (6) so as not to damage the FPC connector and the volume control key. 3ODFHPHQW SURFHGXUH 1. Position a keypad (5) in its place. 2. Verify that the keypad sits well on the locating points ( 7 and 8). )XUWKHU RSHUDWLRQV 1. Place the volume control key ( Proc Sheet ). 2. Place the lower casing of mobile ( Proc Sheet ). 3. Place the battery ( Proc Sheet ). 2 4

Page 5-11

5HPRYH DQG 3ODFH WKH 0LFUR UXEEHU

Proc Sheet 1 05

Risk of the procedure : Put the Micro rubber back to front
2. Remove the lower casing of mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Catch hold of and take out the micro rubber by putting the point of tweezers in the hole of micro rubber (1). 3ODFHPHQW SURFHGXUH 1. Take a micro rubber (2) and position it on the micro (3). )XUWKHU RSHUDWLRQV 1. Place the lower casing of mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ).

Page 5-12

5HPRYH DQG 3ODFH WKH PHWDO GRPH

Proc Sheet 1 08

7RROV Tweezers Soldering iron Gloves Fixture for metal Dome
Risk of the procedure : Damage the FPC connector. Damage the volume control key. Damage the components of MMI II.
3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ). 2. Remove the lower casing of mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH This procedure must be performed by a technician with gloves. 1. Apply the operation of the Proc Sheet 1 02. 2. Unstick (1) by means of the tweezers the side key. 3. Take off by means of tweezers (5) the ESD copper (6). 4. Remouve the MMI II (7) from the upper casing of mobile by levering the clip (8). 5. Catch hold of the metal dome (9) paying attention not to break the component. 3ODFHPHQW SURFHGXUH :DUQLQJ 7KH PHWDO GRPH LV QRW UHXVDEOH LW PXVW EH UHSODFHG E\ D QHZ PHWDO GRPH XQOHVV WKH ERDUG LV VZDSSHG DQG VHQW DV OHYHO 1. Unsolder the FPC LCD (10) and remove the FPC LCD connector from the ZIF connector (11). 2. Stick a new metal dome (12) on the electronic card (7) using placing tool and watching not to put fingers on the small metal dishes. 3. Unsolder the FPC LCD (10) and put the FPC LCD on the ZIF connector (11). 4. Close the connector ZIF. 5. Put the MMI II (7) in its slot. 6. Restick (1) by means of tweezers the side keypad. 7. Apply the operations of the Proc Sheet 1 02. )XUWKHU RSHUDWLRQV 1. Place the lower casing of mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ).

Page 5-13

Fiche Proc 1 08

myC4-2 1

Page 5-14
5HPRYH DQG 3ODFH WKH DVVHPEOHG XS KRXVLQJ

Proc Sheet 1 10

7RROV - Cross shaped screwdriver - Equipment to remove the hinge of PN. 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc sheet 0 01). 2. Remove the back cover ( Proc sheet 1 01). 3. Remove the volume control key ( Proc sheet ). 4. Remove the keypad ( Proc sheet ). 5. Remove the micro rubber ( Proc sheet ). 6. Remove the equipped electronic board ( Proc sheet ). 5HPRYDO SURFHGXUH 1. Press the hinge (2) inside the front cover by means of (curved) tweezers ( 5 ) or the equipment to remove the hinge to release the equipped flip (1) 2. Remove delicately the flex PCB (3) from the front cover 3. Remove the equipped flip (1). 3ODFHPHQW SURFHGXUH 1. Position the equipped flip in its housing by inserting the flex PCB (3) into the front cover ( 4 ), 2. Press firmly the hinge (2) with a flat screwdriver, to fix the equipped flip (1) on the front cover to not damage the FPC of display ( 3 ). )XUWKHU RSHUDWLRQV 1. Place the equipped electronic board ( Proc sheet ). 2. Place the micro rubber ( Proc sheet ). 3. Place the keypad ( Proc sheet ). 4. Place the volume control key ( Proc sheet ) 5. Place the back cover ( Proc sheet 1 01). 6. Place the battery pack ( Proc sheet 0 01).

Page 5-15

Fiche Proc 1 10

Page 5-16

5HPRYH DQG 3ODFH WKH HTXLSSHG HOHFWURQLF ERDUG myC4-2 00, ,,

Proc Sheet 1 18

7RROV Cross shaped screwdriver Tweezers Plait to be unsoldered Unsoldering braid
Risk of the procedure : Mark the Lower and/or upper housing. Damage the FPC of the LCD. Lose the micro rubber.
3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ). 2. Remove the lower casing of mobile ( Proc Sheet ). 3. Remove the volume control key ( Proc Sheet ). 4. Remove the micro rubber ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Unstick (6) by means of the tweezers the side keypad. 2. Catch hold of the side keypad (7) and take out it of the slot (8) taking care not to damage the FPC (9). 3. Take out the equipped electronic card (1) by pulling apart the two spurs of maintains (5). 4. Unsolder the fixing surface of the FPC (4) by means of the unsoldering braid. 5. Lift the lock of the connector (6) downward. 6. Remove delicately the FPC of the equipped LCD (2) on the electronic board (1). 7. Remove the equipped electronic board (1). 3ODFHPHQW SURFHGXUH 1. Position the FPC of the equipped LCD (2) in the connector of the new equipped electronic card (1). 2. Prepare the soldering surface and solder the fixing surface (4) to the electronic card (1). 3. close the lock (6) upwards to block the FPC of equipped LCD (2). 4. Position the equipped electronic card (1) in its slot. 5. Catch hold of the side keypad (7) and position in its slot (8). 6. Stick the side key (7) making sure it is correctly in contact with the plastic part of the lower casing of the mobile. )XUWKHU RSHUDWLRQV 1. Place the micro rubber ( Proc Sheet ). 2. Place the volume control key ( Proc Sheet ). 3. Place the lower casing of mobile ( Proc Sheet ). 4. Place the battery ( Proc Sheet ).

- Audio parameters written on the new swap board

Standard tests

Tests OK

Check the assembly

- Display test : Hot Line Menu - Keypad test - Vibrating device test
YES wavetek tests Assembly OK NO - See Technical documentation (test sheet 05) YES NO Tests OK
YES YES Shipment of defective boards to SAGEM

Back to customer

- Follow return instructions page 5-31

Page 5-21

5HPRYH DQG 3ODFH WKH YROXPH FRQWURO NH\

Fiche Proc 1 22

7RROV - Not applicable 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ).
Risk of the procedure : Respect the position of the volume control key.
2. Remove the lower casing of the mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Remove the volume control key (1) from the casing in the upper housing of the mobile (2). 3ODFHPHQW SURFHGXUH 1. Position the volume control key (1) in the casing by positioning the holding clip (3) to the left. )XUWKHU RSHUDWLRQV 1. Place the lower casing of the mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ). 1

Page 5-22

5HPRYH DQG 3ODFH &DPHUD

Proc Sheet 1 28

7RROV - Cross shaped screwdriver - soldering iron - Plait to be unsoldered - Flat screwdriver 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ). 2. Remove the lower casing of mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Remove the shield (1) by making control lever at the level of the two points of the shield (2 et 3). 2. Remove the camera window (4). 3. Remove the Camera shielding cover 2 (5) by making control lever at the level of this one (6). 4. Remove the camera shielding cover 1 (7) by making control lever of the shielding (8). 5. Disconnected the camera (9). 3ODFHPHQW SURFHGXUH 1. Connected the camera (9). 2. Place the camera shielding cover 1 (7). 3. Place the camera shielding cover 2 (5). 4. Place the camera window (4). 5. Beat the shield on the frame shield. )XUWKHU RSHUDWLRQV 1. Place the lower casing of mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ).

Page 5-23

Page 5-24

LEVEL 2 MAINTENANCE

Page 5-25
5HPRYH DQG 3ODFH WKH YLEUDWRU

Proc Sheet 2 01

7KLV RSHUDWLRQ PXVW EH PDGH DIWHU OLFHQVH 6$*(0 7RROV - Cross shaped screwdriver - soldering iron - Plait to be unsoldered - Flat screwdriver 3UHOLPLQDU\ RSHUDWLRQ 1. Remove the battery ( Proc Sheet ). 2. Remove the lower casing of mobile ( Proc Sheet ). 5HPRYDO SURFHGXUH 1. Remove the shield (1) by making control lever at the level of the two points of the shield (2 et 3). 2. Unsolder the vibrator (4). 3. Unstick the vibrator of the camera shielding (5). 3ODFHPHQW SURFHGXUH 1. Solder a vibrator (4) and position this one on the camera shield well by putting the threads as front (6). 2. Beat the shield on the frame shield. )XUWKHU RSHUDWLRQV 1. Place the lower casing of mobile ( Proc Sheet ). 2. Place the battery ( Proc Sheet ). 5 1

G arantie expire /E xpired warranty : M auvaise utilisation / M issuse Kind of fault
D IS P LA Y M A LFU N C T IO N A N T E N N A B RO K E N / M IS S IN G P O W E R S U P P L Y / N O C HA R G E AUTONOM Y B R O K E N B A TTE R Y CH A RG E R M A LF UN CTIO N K E Y B O A R D M A L FU N C TIO N LA T E R A L TO U C H P R O B LE M E RR O R M E S S A G E S IM M IS S IN G P O S T C O D E B L O CK E D A U D IO P R O B LE M M IC RO P HO NE M A LF UNC TIO N V IB R A T IN G D E V IC E M A L FU N C TIO N CO M M U NIC A TIO N M A LF UNC TIO N B RO CK E N G LA S S B RO CK E N C O V E R B RO K E N FL IP BRO CKEN KEYBOARD D E F E C T IV E LO C K B UTT O N V ID E O F U N CTIO N IN F R A R E D F U N CTIO N (IR D A ) W A P FU N C T IO N G P R S F U N C TIO N S M S , E M S , M M S FU N C T IO N NO CO M M U NIC A TIO N W ITH A P C N O C O M M U NIC A TIO N W ITH A P O C K E T P C or P A L M D A T A ( M E S S A G E "N O C A R R IE R D E T E C T E D ") D O W NL O A D ING G A M E D O W NL O A D ING P IC TU R E / R IN G TO N E / S C R E E N S A V E B RO CK E N A CCE S S O RIE S FM FUN CTIO N M O NE T IC F U N C TIO N LA C K F U N C TIO N IN THE M E N U M A LFU N C T IO N O F T H E M E N U M O B ILE R E TR O FIT B LA CK LIS T O TH E R S / T O B E P R E C IS E D
N E C O M M U N IQ UE P A S A V E C U N P O C K E T P C O U P A LM LIA IS O N D A TA (M E S S A G E "A U C U N E P O R TE US E D E TE C TE E ") TE LE C H A R G E M E N T JE U X TE LE C H A R G E M E N T IM A G E / S O N / E C O NO M IS E U R D E C R A N K IT A C C ES S O IR ES H S FO NCT IO N FM (M O B ILE ) FO N C T IO N M O N E T IQ U E M A N Q U E F O N C TIO N D A N S M E N U D Y S FO N C T IO N N E M E N T DU NE FO N CTIO N D U M E N U R E C O N FIG U R A TIO N D U M O B IL E B L A CK LIS TE A U TRE S D E FA U TS A P RE S ICE R

Page 5-32

OUT OF WARRANTY INTERVENTION

Page 5-33

5HPRYH DQG 3ODFH WKH ,2 FRQQHFWRU

Proc Sheet 4 01

1RWLFH The handsets requiring the replacement of system connectors cannot be repaired under Sagem warranty. The eventual deterioration of the board due to a bad replacement of the connector fall under the Repair Centre responsibility. 5HSODFHPHQW SURFHGXUH RI '$7$ $8',2 &+$5*( FRQQHFWRU 1-Disassemble the handset ( Proc Sheet ) 2-Replace the defective connector (see below) 5HI 3 - Replace the electronic board in the mobile phone ( Proc Sheet ) 4 -To test the replacement of the connector, it is necessary to: a) Connect the mobile phone on SMT maintenance software (test Sheet 01) b) Make real calls with a pedestrian handsfree Kit 5HIHUHQFH c) Test the charge of mobile phone 5 - Standard test after repair