RMA Request Report

Company: Your Name: Address: Zip Code and Place: Country: Tel No: Fax No: E-Mail:

- Hard Disk Drive FROM

All-In Logistics as agent for: Samsung Electronics Co.Ltd. Bellsingel NT Schiphol-Rijk The Netherlands Tel: 3168628 Fax: 6536227/8 E-Mail: SamsungRMA@allin.nl
HA200JC/EXP HA250JC/EXP HD040GJ/EXP HD080HJ/EXP HD120IJ/EXP HD160JJ/EXP HD250KD/EXP HD300LD/EXP HD300LJ/EXP HD400LD/EXP HM040HI/EXP HM060HI/EXP HM060II/EXP HM080IC/EXP HM080JI/EXP HM100JC/EXP HM100JI/EXP HM120JC/EXP MP0302H/EXP MP0402H/EXP MP0603H/EXP MP0804H/EXP SP0401C/EXP SP0401N/EXP SP0411C/EXP SP0411N/EXP

Quantity

SP0612N/EXP SP0802N/EXP SP0812C/EXP SP0812N/EXP SP0822N/EXP SP0842N/EXP SP1203N/EXP SP1213C/EXP SP1213N/EXP SP1223N/EXP SP1233N/EXP SP1603C/EXP SP1604N/EXP SP1613N/EXP SP1614C/EXP SP1614N/EXP SP1624N/EXP SP1634N/EXP SP1644N/EXP SP1654N/EXP SP20A1H/EXP SP2001H/EXP SP2004C/EXP SP2014N/EXP SP2504C/EXP SP2514N/EXP
SP40A2H/EXP SP4002H/EXP SP60A3H/EXP SP6003H/EXP SP80A4H/EXP SP8004H/EXP SV0401H/EXP SV0401N/EXP SV0411N/EXP SV0412H/EXP SV0432D/EXP SV0602H/EXP SV0643A/EXP SV0802E/EXP SV0802N/EXP SV0813H/EXP SV0842D/EXP SV0844D/EXP SV1203E/EXP SV1203N/EXP SV1204H/EXP SV1604E/EXP SV1604N/EXP
TOTAL QUANTITY TOTAL QUANTITY CARTONS

RMA NUMBER

CHECK WARRANTY STATUS OF EACH MODEL BEFORE SENDING THE GOODS PLS SEND A COPY OF THIS RMA REQUEST REPORT TOGETHER WITH GOODS

SAMSUNG Hard Disk Drive - support - utilities
http://www.samsung.com/global/business/hdd/support/utilities/Suppor.
Hutil 210 (For FDD).exe (Size : 437 KB) Hutil 210 ISO (For CD ROM Drive).zip (Size : 1.5MB)

Preliminary

Hutil (The Drive Diagnostic Utility) is made with the aim of testing a Samsung hard disk drive while it is Target models installed inside a PC, regardless of the status of user's operating system. In fact of the drives returned Execution to Samsung, a large percentage are NTF("No Trouble Found") after testing. So it is strongly recommended to test the drive if it is truly defective by a few fundamental troubleshooting of Hutil first, Test Result to avoid user's unnecessary effort and inconvenience of replacing a good drive. Hutil can test a drive solely manufactured by Samsung. It is strongly recommended to back up the user's significant data in advance because Hutil has a Write operation that can erase it. Samsung has no responsibility of lost data. The version on pictures may be different from that you download.

Functions

This program is just available below SAMSUNG HDDs. series SpinPoint F1 SpinPoint F1 CE SpinPoint F1 RAID SpinPoint S250 SpinPoint S250 CE model number HD161GJ, HD162GJ, HD251HJ, HD252HJ, HD322HJ, HD501IJ, HD502IJ, HD752LJ, HD753LJ, HD102UJ, HD103UJ HA251HJ, HA321HJ, HA501IJ, HA751LJ, HA101UJ HE322HJ, HE502IJ, HE753LJ, HE103UJ HD162HJ, HD200HJ, HD250HJ HA250HJ, HA161HJ HS030GB, HS031GA, HS040HB, HS041HA, HS04THB, HS060HB, HS061HA, HS06THB, HS080HA, HS080HB, HS081HA, HS082HB, HS10TJB, HS120JB, HS122JB HS122JC, HS08XJC, HS10XJC/M HM201JI, HM250JI, HM061GI, HM080GI, HM121HI, HM160HI, HM160HC, HM121HC, HM080GC, HM061GC HM08HHI, HM12HII, HM16HJI HD041GJ, HD081GJ, HD042GJ, HD082GJ, HD120HJ, HD161HJ HD251KJ, HD252KJ, HD320KJ, HD321KJ, HD402LJ, HD403LJ , HD500LJ, HD501LJ, HD080GJ, HD160HJ, HD300JJ, HD301JJ, HD320JJ, HD321JJ HD250KD, HD250KJ, HD300LD, HD300LJ, HD301LJ, HD320LD, HD320LJ, HD321LJ, HD400LD, HD400LJ, HD401LJ HD121IJ, HD161JJ HD040GJ, HD080HJ, HD120IJ, HD160JJ HM040GI, HM040GC, HM061HC, HM062HI, HM080HI, HM080HC, HM100II, HM100IC, HM120II, HM120IC, HM160JI, HM160JC HM020GC,HM021GI, HM030GI, HM030GC, HM040HC, HM041HI, HM042HI, HM060HI, HM060HC, HM061HI, HM080II, HM080IC, HM081II, HM100JI, HM100JC, HM101JI, HM120JI, HM120JC, HM121JI SP0451N, SP0842N SP0822N SP1243N, SP1253N, SP1644N, SP1654N SP0431N, SP0441N, SP0832N, SP1223N, SP1233N, SP1624N, SP1634N SP2014N, SP2514N, SP2004C, SP2504C HA250JC, HA200JC, SP2504N, SP2004N, SP1603N, SP1613N, SP1202N, SP1212N, SP1603C MP0302H, MP0402H, MP0603H, MP0804H,HM040HI, HM060II, HM080JI SP0211N, SP0401N, SP0612N, SP0802N, SP0812N,SP1203N, SP1213N, SP1604N, SP1614N, SP0812C,SP1213C, SP1614C, SP0822N SV0401N, SV0802N, SV1203N, SV1604N, SV0211N, SV0612N, SV0802E, SV1203E, SV1604E SV0211H, SV0311H, SV0401H, SV0411N, SV0211N SP0411N, SP0211N, SP0311N, SP0411C SV1204H, SV0813H, SV0602H, SV0301H SP8004H, SP6003H, SP4002H, SP2001H, SP80A4H, SP60A3H, SP40A2H, SP20A1H SV8004H, SV6003H, SV4002H, SV2001H, SV8014H, SV6014H, SV6013H, SV4012H, SV3012H, SV2011H SV6004H, SV4003H, SV3002H, SV2002H, SV0802H SP4004H, SP3003H, SP2002H, SP1001H SV4084H, SV3063H, SV2042H, SV1021H, SV0761H

SpinPoint N2

SpinPoint N1 SpinPoint M5 SpinPoint MH80S SpinPoint S166 SpinPoint T166
SpinPoint T133 SpinPoint P80SDH SpinPoint P80SD SpinPoint M80

SpinPoint M60

SpinPoint P80VEM SpinPoint P80VEA SpinPoint P80M SpinPoint P80A SpinPoint P120 SpinPoint V120 SpinPoint M40 SpinPoint P80
SpinPoint V80 SpinPoint VL40 SpinPoint PL40 SpinPoint V60 SpinPoint P40
SpinPoint V40 SpinPoint V30 SpinPoint P20 SpinPoint V20400
If you want to test other SAMSUNG products, please use the SHDIAG. Hutil is a DOS based utility so it is needed to prepare a bootable 1.44-MB diskette in advance. All test results are logged in a file called HTxxxxxx.LOG on the diskette automatically. "xxxxxx"

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Download Hutil_creator.exe on the diskette prepared from the internet. (Hutil_creator.exe is an auto extract execution file.) When you execute the Hutil_creator.exe, Hutil folder will be created and extract Hutil.exe and Hutilxxx.cfg files. Reboot the system by above diskette. Execute the program by typing A:\Hutil.exe in DOS mode. Please Back-up your data before executing this program. Hutil.exe and Hutilxxx.cfg have to be always together on same folder.
represents drive Serial Number from the 9th to the last. Log file of test result is useful to provide users with further technical support.

Top screen

Select the HDD which you want to test Use the UP/DOWN ARROW keys Main menu
TOOL contains SET MAX ADDRESS, ERASE HDD, SET MAX UDMA, AUTOMATIC ACOUSTIC MANAGEMENG and SELF DIAGNOSTIC. OPTION contains DRIVE INFORMATION, AUTO DETECTION, ABOUT HUTIL and DOS SHELL.

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Select menu (TOOL)
SET MAX ADDRESS : Resizing capacity ERASE HDD : 0-write or low level format SET MAX UDMA MODE : Switching transfer mode AUTOMATIC ACOUSTIC MANAGEMENT : Changing acoustic noise level SELF DIAGNOSTIC : Diagnosing each function and surface defect 1. Select submenu (SET MAX ADDRESS)

Set Max Address This screen shows how to use SET MAX ADDRESS. Default value of TARGET LBA or TARGET SIZE represents the current drive size. If you want to resize drive capacity, select TARGET LBA or TARGET SIZE and type the proper LBA or MB number that you want to change. After adjusting drive capacity, perform PROCESS by pressing Enter Key. Regarding MODE, you are presented to select either NON-VOLATILE, changed capacity is effective regardless of power off/on, or VOLATILE, changed capacity is effective as long as power on (i.e. after power off/on, drive capacity will be retrieved to original one). If you want to recover to the original size of drive, perform RECOVER NATIVE SIZE by pressing Enter Key. DISPLAY CURRENT STATUS represents the current size of drive. If you set 32GB Clip due to capacity limitation of system, remove the 32GB clip to adjust the LBA or SIZE. After performing SET MAX ADDRESS users previous data will be corrupted. Therefore it takes into great consideration to back-up the data in advance. Samsung has no responsibility of lost data.
2. Select submenu (ERASE HDD)
You can erase your drive partially or entirely.

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Because of data protection, above message will appear.
3. Select submenu (SET MAX UDMA)
Set Max UDMA Mode This screen shows how to use SET MAX UDMA MODE. If the transmission mode of Mainboard is UDMA33 and the drives mode is UDMA 100, then recommended to adjust drives mode to UDMA 33 by this function. This will not perform write operation but recommended to back up the data in preparation for the worst case. Select the proper UDMA mode by selecting UDMA MODE (33/66/100/133 is changed by pressing Enter Key) and perform PROCESS by pressing Enter Key. DISPLAY CURRENT MODE represents the current UDMA status. Model for support UDMA66 : The last character of model name is D (Ex. SV4084D) Model for support UDMA100:The last character of model name is H (Ex. SV4084H) Model for support UDMA133:The last character of model name is N (Ex. SV0411N) SET MAX UDMA will not enhance drive performance at all.
4. Select submenu (AUTOMATIC ACOUSTIC MANAGEMENT)
AAM Following screen shows how to use AUTOMATIC ACOUSTIC MANAGEMENT. You can select a proper seek mode among FAST/MIDDLE/QUIET in accordance with users circumstance. Select the proper AAM by selecting AAM MODE (Quiet/Middle/Fast is changed by pressing Enter Key) and perform PROCESS by pressing Enter Key. DISPLAY CURRENT MODE represents current AAM status. Performance : Fast>Middle>Quiet (Fast is the best) Acoustic Noise: Fast>Middle>Quiet (Fast is the worst)

5. Select submenu ( SELF DIAGNOSTIC)

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You can see above screen during function test and simple surface scan.
Because of big capacity, above message will appear. If you want to scan entire surface, press y.
If there is no error on it, you will get above message. Select menu (OPTION)

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DRIVE INFORMATION : You can see your drives information. AUTO DETECTION : If you have more then 2 drives and if you have to select another drive for testing, use this ABOUT HUTIL : You can confirm the version of HUTIL. DOS SHELL : You can move to DOS screen. 1. Select submenu (DRIVE INFORMATION)
2. Select submenu (AUTO DETECTION)
3. Select submenu (ABOUT HUTIL)

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