SanDisk CruzerLock 2.1 Quick Start Guide
Welcome to SanDisk CruzerLock, version 2.1. security software. The CruzerLock 2.1 product line provides a software security solution that enables you to encrypt sensitive information on your SanDisk Cruzer USB flash drive to protect it. Since the data is encrypted, you can prevent others from accessing confidential data, such as files for corporate projects or personal finances. If you misplace or lose your flash drive, you dont have to worry about your secure data falling into the wrong hands. If you aren't concerned about encrypting the files on your flash drive, instead of using the CruzerLock 2.1 software, you can directly add them to your flash drive much in the same way as you do to other forms of removable storage media, such as floppy disks. For instance, you can drag-and-drop files to the flash drive through Windows Explorer or save a file to the flash drive from software that you're using. This process is described below in Using the Flash Drive without CruzerLock 2.1. The CruzerLock 2.1 software is available in several versions. CruzerLock 2.1 Free and CruzerLock 2.1 Basic are already packaged with the flash drive. To access the CruzerLock 2.1 Basic functionality, you will need to purchase the upgrade. CruzerLock 2.1 is supported on Microsoft Windows 98 SE, ME, 2000, XP Home, and XP Pro. With CruzerLock 2.1 Free and CruzerLock 2.1 Basic, you can encrypt folders and files on the flash drive. You can also decrypt and browse the encrypted contents. The CruzerLock 2.1 Basic upgrade enables you to also encrypt files on your hard drive, share your flash drive archive to your hard drive, and to improve the file compression settings. For additional powerful features, you can upgrade to the Premium and Professional versions of the software from the encryptX Corporation. These features include protecting email and removable storage media (i.e., CD and DVD discs and other removable storage media) content, user rights management, and auditing. For more information about the Premium and Professional products, after you create a new encryption archive or open an existing one, click the Upgrade button in the CruzerLock 2.1 Archive window. You can refer to the Starting CruzerLock 2.1, Accessing an Existing Archive, and Upgrading your Software sections of this guide for instructions on how to create and open an archive as well as how to upgrade. An explanation of the CruzerLock 2.1 software products feature sets is available from the CruzerLock 2.1 online Help system that is included with the application. You can find more detailed information about the features for the Premium and Professional versions of the software on the encryptX Web site. For more detailed information regarding CruzerLock 2.1 Basic and Free version use, please refer to the CruzerLock 2.1 online Help system. User tutorials provide a rapid and easy way to learn about CruzerLock 2.1 functionality. You can access the tutorials by selecting the flash drive letter in Windows Explorer and double-clicking the Tutorials link to open the tutorials Web page.
Using the Flash Drive without CruzerLock 2.1 The CruzerLock 2.1 software included on your Cruzer USB flash drive enables you to encrypt your files, so that only authorized users can access your data on the flash drive. This can be especially helpful if you lose or misplace your flash drive.
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However, if you decide you do not need to protect your files, you can also use your flash drive without using the CruzerLock 2.1 software. 1. Insert your flash drive into a PC USB port. 2. If a Windows Explorer window that exclusively displays the flash drive contents opens, close the window. 3. To view the drive-letter that your computer uses for your flash drive, double-click the My Computer desktop shortcut and note the drive-letter associated with it (for instance, "D:", "E:", or "F:"). 4. Through Windows Explorer, drag-and-drop files from your local or network drive to the drive-letter for your flash drive. - orFor an open file on your PC, save the file directly to the flash drive location on your computer. 5. When you have finished putting files and/or folders onto the flash drive, double-click the icon for the flash drive at the bottom right corner of your screen. 6. In the Safely Remove Hardware dialog box, click Stop. 7. In the Stop a hardware device dialog box, select the entry for your flash drive and click OK. 8. In the Safely Remove Hardware dialog box, click Close. 9. Remove your flash drive from the PC USB port.

Starting CruzerLock 2.1 Your flash drive already contains a CruzerLock 2.1 encryption archive (software that enables you to protect and manage sensitive files). When you start the CruzerLock 2.1 Free software for the first time, you set up the archive by encrypting data and entering your login and password recovery information. After you set up the archive, you can freely use it. With CruzerLock 2.1 Free, you can only work with the single archive on the flash drive. If you have upgraded to CruzerLock 2.1 Basic, you can create additional archives on hard and network drives. 1. Insert your Cruzer USB flash drive into a PC USB port. 2. If a Windows Explorer window that exclusively displays the flash drive contents fails to automatically display, in Windows Explorer, select the drive letter for the flash drive 3. Double-click the CruzerLock 2.1.exe file. 4. Review the license agreement in the End user license agreement dialog box. 5. To accept the license agreement, select I accept. (If you do not accept, you cannot use the software.) 6. Click Continue. 7. In the Save CruzerLock 2.1 Archive dialog box, enter a user name and password. 8. In the Verify box, re-enter the password. 9. In the Hint question box, enter or select a challenge question for password recovery if you forget your password. 10. In the Hint answer box, enter an answer to the challenge question that you can easily remember. (The answer must be eight characters or longer.) 11. Click Save. 12. If you are an administrative user of the PC with which you are using the flash drive, in the top panes of the Add Files to Your CruzerLock 2.1 Archive dialog box, select the files and/or folders that you want to encrypt and drag-and-drop them to a bottom pane. or If you are not an administrative user of the PC, select the files and/or folders that you want to encrypt in the Windows Explorer window that displays and drag-and-drop them to a pane in the Add Files to Your CruzerLock 2.1 Archive dialog box.
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The Activity Log dialog box displays after each time that you add files or folders. It records the progress of the encryption operation for each file and disappears when the operation has completed for all selected files. Note: For more detailed information on adding contents to the archive, see Encrypting. 13. After you have finished encrypting content, click Close. The CruzerLock 2.1 Archive window that enables you to perform CruzerLock 2.1 operations is available.
Encrypting The archive contains a My Files folder to hold your encrypted content. You can use it as a default folder and organize the content that you add to it later. You can also create new customized folders to reflect the organization that you want. 1. In the CruzerLock 2.1 Archive window, click the Encrypt button. 2. If you are an administrative user of the PC with which you are using the flash drive, in the top panes of the Add Files to Your CruzerLock 2.1 Archive dialog box, select the files and/or folders that you want to encrypt. or If you are not an administrative user of the PC, select the files and/or folders that you want to encrypt in the Windows Explorer window. 3. To exclusively add files and folders to the My Files folder, select the Hide original locations by encrypting files and folders to 'My Files' check box and drag-and-drop the selected items onto either bottom pane. or To add files and folders to a specific folder, clear the check box and drag-and-drop the selected items onto the folder in a bottom pane. or To add files and folders that reflect their original location on your computer, clear the check box and drag-and-drop the selected items onto the SecurArchive root at the top of the folder tree. CruzerLock 2.1 adds the selected data to the archive. For each of these methods, the Activity Log dialog box displays each time that you add files or folders to the bottom pane. It records the progress of the encryption operation for each file and disappears when the operation has completed for all files. 4. After you are finished encrypting content, click Close.

Decrypting 1. 2. 3. In the CruzerLock 2.1 Archive window, click the Decrypt button. In the decryption dialog box, select a file or folder that you want to decrypt and click Decrypt. In the file saving dialog box, select the location for the data and click OK. CruzerLock 2.1 saves a decrypted copy of the file or folder to the location you selected.
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The Activity Log dialog box that logs the decryption process displays. Its disappearance indicates that a decrypted copy of the file or folder has been saved to the location you selected.
Modifying and Updating Archive Contents You can view or update archive files through the contents viewing dialog box, which presents a flat file view of the archive contents. When you open a file or group of associated files, after you open the file, modify, and save it, CruzerLock 2.1 adds the modified version of the file to the archive and hides the previous version. 1. 2. In the CruzerLock 2.1 Archive window, click the Contents button. In the contents dialog box, select a file that you want to update and click Open. As long as there is an application associated with the file type installed on your PC, the file immediately opens in the application. Update the file, save it, and close the application. The updated version of the file is automatically encrypted and saved to the archive. Click OK.
Deleting Files If you would like more space on your Cruzer USB flash drive and there are archive files that you no longer need, there are a few ways that you can delete archive files, each having different consequences. You can mark files for deletion so they no longer appear in the user interface but are still in the archive, permanently purge files, or permanently empty all files from the archive. A. Mark for deletion When you mark files for deletion, the archive size does not diminish. If you do not have time to permanently remove the files by purging them, you can mark them for deletion first and later purge them. With the Professional version, you can later retrieve these files. 1. 2. 3. 4. In the CruzerLock 2.1 Archive window, click the Contents button. In the contents dialog box, select one or more files that you want to delete. Click Delete. In the Delete Archive Options dialog box, select Hide Selections for Purging Later and click OK. The Activity Log dialog box that logs the file marking for deletion operation displays. Its disappearance indicates that the operation has completed.
B. Purge files To reclaim space, you can permanently purge files from the archive. When you purge files, all files marked for deletion are permanently removed from the archive as well as any previous versions of archive files. The archive size diminishes by the size of the purged files. Even with the Professional version, you will not be able to recover them. 1. In the CruzerLock 2.1 Archive window, on the Operations menu, click Purge. 2. In the Purge Archive dialog box, click Purge Now. The Activity Log dialog box that logs the file purging operation displays. Its disappearance indicates that the operation has completed.

C. Empty archive You can completely empty the archive by permanently deleting all files from it. If you empty the archive, you will not be able to recover the files. To retain copies of the files, decrypt them to another location before emptying the archive. 1. In the CruzerLock 2.1 Archive window, on the Operations menu, click Empty. 2. In the Empty Archive dialog box, click OK.
Accessing an Existing Archive The methods that you can use to access an encrypted archive vary depending on the version of CruzerLock 2.1 that you have. Access the CruzerLock 2.1 Free archive 1. In the window with the flash drive files that displays when you insert the flash drive into your PC, double-click the CruzerLock2. exe file. or If the window with the flash drive files does not display, in Windows Explorer, select the drive letter for your Cruzer USB flash drive and double-click the CruzerLock2.exe file. 2. In the Enter Login Information dialog box, enter your user name and password. 3. Click OK. The CruzerLock 2.1 Archive window displays. Access CruzerLock 2.1 Basic archives 1. In the window with the flash drive files that displays when you insert the flash drive into your PC, double-click the CruzerLock2.exe file. or If the window with the flash drive files does not display, in Windows Explorer, select the drive letter for your flash drive and double-click the CruzerLock2.exe file. 2. In the Welcome to CruzerLock 2.1 dialog box, to select an existing archive: a. If the archive is listed in the archive list, select Open the selected archive. b. Select the archive in the list. c. Click Next. or a. Select Open an existing archive. b. Click Next. c. In the Select CruzerLock 2.1 Archive dialog box, select the archive location folder. d. Double-click the [archive name].ncx file. 3. In the Enter Login Information dialog box, enter your archive user name and password. 4. Click OK. The CruzerLock 2.1 Archive window displays. Note: If you open a hard or network drive archive and your flash drive is not inserted in the PC, you cannot encrypt new folders and files; you can only view and decrypt the existing archive contents.
Upgrading your Software After you upgrade your free CruzerLock 2.1 software to the basic version, you can create new archives on hard or network drives and share your flash drive archive to a hard or network drive. When you purchase the upgrade, you enter the license key code that you receive into your existing free version of the software. 1. In the CruzerLock 2.1 Archive window, click the Upgrade button. 2. In the Upgrade dialog box, click Upgrade now and Go. 3. If you are connected to the Internet, a Web site displays that enables you to purchase the upgrade and obtain the upgrade license key code. or Connect to the Internet later, enter the Web site address provided in the Registration dialog box text, purchase the upgrade, and obtain the license key code. 4. In the Registration dialog box, enter the CruzerLock 2.1 Basic registration key code and click OK. The CruzerLock 2.1 Archive window displays with additional functionality buttons (Share and Preferences) enabled. Note: If you purchase the upgrade later, you can open the Registration dialog box again by clicking Apply a new product key in the Upgrade dialog box. Note: You can also use the Upgrade button to purchase the Premium or Professional versions. However, instead of entering a license key code into the Free or Basic versions, you will have to download the software separately. If you have any questions about upgrades or additional CruzerLock 2.1 features, contact the encryptX Corporation at 1-877-233-6510 or open an archive and click the Upgrade button in the CruzerLock 2.1 Archive window to link to a Web site page with more information.

Creating a New Hard or Network Drive Archive After you create a new archive on a hard or network drive, you can use it the same way that you use your flash drive archive. Note: This feature is only available in the Basic version of CruzerLock 2.1. For information on purchasing the Basic version upgrade, please refer to Upgrading your Software. 1. In Windows Explorer, select the drive letter for your flash drive and double-click the CruzerLock2. exe file. 2. In the Welcome to CruzerLock 2.1 dialog box, select Create a new archive and click Next. 3. In the Save CruzerLock 2.1 Archive dialog box for creating the administrative user identity, enter a user name and password. 4. In the Hint question box, enter or select a challenge question for password recovery if you forget the password. 5. In the Hint answer box, enter an answer to the challenge question that you can easily remember and click Next. (The answer must be eight characters or longer.) 6. In the Save CruzerLock 2.1 Archive dialog box for choosing the archive location, click Browse. 7. In the Choose Archive and Location dialog box, select a hard or network drive location for the new archive.

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In the File Name box, enter an archive name. Click Set. In the Save CruzerLock 2.1 Archive dialog box for choosing the archive location, click Save. If you are an administrative user of the PC with which you are using the flash drive, in the top panes of the Add Files to Your CruzerLock 2.1 Archive dialog box, select the files and/or folders that you want to encrypt and drag-and-drop them to a bottom pane. - or If you are not an administrative user of the PC, select the files and/or folders that you want to encrypt in the Windows Explorer window that displays and drag-and-drop them to a pane in the Add Files to Your CruzerLock 2.1 Archive dialog box. The Activity Log dialog box displays after each time that you add files or folders. It records the progress of the encryption operation for each file and disappears when the operation has completed for all selected files. Note: For more detailed information about adding contents to the archive, see Encrypting.
12. After you have finished encrypting content, click Close. The CruzerLock 2.1 Archive window that enables you to perform CruzerLock 2.1 operations is available.
Sharing to a Hard or Network Drive You can share some or all of the protected contents of your flash drive archive to a hard or network drive location. When you share the archive, a new archive with the selected contents is created at the selected location. You can encrypt additional files and folders to the new archive. Note: This feature is only available in the Basic version of CruzerLock 2.1. For information on purchasing the Basic version upgrade, please refer to Upgrading your Software. 1. In the CruzerLock 2.1 Archive window, click the Share button. 2. In the Select Sharing Method dialog box, click To a fixed disk and, then, Share. 3. In the Sharing dialog box, click Browse to select a location and name for the shared archive in the Select Copy Location dialog box. 4. Click Save. 5. In the Sharing dialog box, type comments in the Comments box. 6. To share only specific archive folders and/or files, click the Select Items tab and select the items that you want. 7. Click Share. The Activity Log dialog box that logs the sharing operation displays. Its disappearance indicates that the operation has completed. Note: The new shared archive has the same user name and password as the original archive.

General Error Messages Following is a list of general error messages that you might encounter when using CruzerLock 2. ENX1000: Cannot read from <filename>. This message indicates that there has been an error in accessing the file information. The file might be corrupt, or you might have ejected the disc from the drive. Check to be sure the disc has not been removed from the drive. ENX1010: Cannot write to <filename>. This error can occur while CruzerLock 2 is attempting to decrypt an archive file. Check to be sure that the destination drive is not full or writeprotected. ENX1020: Cannot find <filename> in the archive. This error can occur if the archive index has become corrupt so that the location of the file in the archive cannot be found. ENX1030: Cannot open archive file <filename>. This error can occur when CruzerLock 2 attempts to open an existing or missing archive file, or, if the archive is located on a file server, when another user is adding files to the archive. The file or archive might be in use. If you suspect that another user is adding files to the encrypted archive, wait before trying to access the archive again. ENX1040: Could not create directory named <path>.
Check to be sure that the specified piece of media or directory path is not full or write-protected, and that you have permission from your operating system to create a directory in the specified location. ENX1050: File <filename> not added to list because. This error can occur if a file or folder that you have selected to add to your encrypted files archive has been deleted. Check to be sure that the file exists. ENX1060: Destination drive doesn't seem to exist This error occurs if your system cannot find the drive for your piece of removable storage media. For example, this might occur if the drive power was turned off or you forcibly ejected the disc, while you were attempting to decrypt a file. ENX1070: Destination directory doesn't seem to exist This error can occur if CruzerLock 2 cannot find the destination directory for the files that you are decrypting. If the destination is a piece of removable storage media, check to make sure that it is properly inserted in the drive. ENX1090: The user name or password is not valid. Please try again. This error occurs if the user name or password is not correct. Both user name and password is case sensitive. Check your capitalization and spelling and re-enter. If you have forgotten the user name and password, contact the archive Administrator. If you are the Administrator, you will have to abandon this archive and create another. ENX1100: Archive extraction aborted by user while processing <filename>.
This message displays when the user selects Cancel in the Activity Log dialog box while performing a decryption operation. CruzerLock 2 displays this message after it completes decryption of the current file. ENX1110: Cannot create <filename>. This error can occur if CruzerLock 2 cannot create the encrypted files archive on a new CruzerLock 2 piece of media, or if it cannot create a decrypted copy of a file in the destination directory while decrypting from a current archive. Check to make sure all affected pieces of media and directories are not full or write-protected. ENX1120: Error writing data to <filename>. This error can occur if the location to which you are decrypting a file runs out of disk space. ENX1130: Error writing data to <filename>. The archive is incomplete. This error indicates that a serious error has occurred while adding a file to the archive. You have added files with another application to the same disk while performing the encryption operation, and the archive location no longer has enough disk space to accommodate the files. If this error occurs, the archive index is corrupt and you cannot add new files to it. You might be able to decrypt the files that are already in the archive to another location. If so, you can then easily recreate the archive. You can create a new archive with the same files on the present piece of media if it is re-writable. To do so, first delete the CruzerLock 2 files from the piece of media to remove the corrupt archive. Then, encrypt those files once again. If the piece of media that you used is not re-writable, insert a new piece of media with CruzerLock 2 before encrypting the files again.

Or, if your archive is on a hard drive, you can delete the archive files and use the same location for a new archive. ENX1160: Skipping directory <pathname>. There was an error opening a directory that you want to encrypt. The contents of the directory, if any, will be skipped, and the remaining files and directories will be encrypted, if possible. Check to be sure that the skipped directory still exists and that you have permission to access it. If so, retry the encryption operation. ENX1170: Cannot open <filename>. File not added. This error can occur if a file in the archive list cannot be opened. Check to make sure that the file still exists and that you have permission to open it. ENX1180: Cannot read <filename>. File not added. This error can occur if a file that you are trying to encrypt is corrupt, or becomes suddenly inaccessible (such as when you forcibly eject removable storage media that contains the file), so that it cannot be read and added to the archive. Check the file to make sure that it has not become corrupt and is still accessible. To do so, open the file in its native application. If the file opens, you can try to re-encrypt it.
ENX1230: Open applies only to a single selected item. Please select exactly one entry and try again. You can only select one file in the CruzerLock 2 Archive on Drive dialog box to view in read-only mode even though more than one file will automatically open in read-only mode if the selected file is associated with others in the same directory or in sub-directories of the main directory. Click OK and select the file that you want to view.
ENX1240: Cleanup operation failed. The file <filename> couldn't be removed. Make sure you have exited the external application before completing the operation. This error occurs if you try to close the Activity Log dialog box before exiting the application associated with the file you have opened. To close this dialog box, first close the application for the file that you have opened by exiting the application. ENX1241: Cleanup operation failed. The directory <directory name> couldn't be removed. Make sure the directory is empty before completing the operation or you can remove the directory yourself at a later time. This error occurs if you try to close the Activity Log dialog box and there is a file left in the temporary folder. Navigate to the temporary folder and examine its contents. Delete files as necessary and then delete the temporary folder.

ENX1260: Cannot read <permission file>. The permission file has an incomplete entry. Another user may be adding data to the archive, or the permission file may be corrupt. There are two possible reasons for this error. It might occur if you try to add or update permissions for an encrypted archive stored on a file server at the same time that another user is performing the same operation for the archive. To add or update permissions, repeat the operation later when no other user is adding or updating archive permissions. This error might also occur if the CruzerLock 2 application is unable to add a complete permission file entry. A permission file entry records permission information, such as the addition of a new user to the archive. An incomplete entry corrupts the permission file for the archive. All
permission file entries prior to the corrupted one are intact but new ones cannot be added. This effectively means that no further permissions can be added or altered for the archive. If you want a fully functional encrypted archive with the same contents, decrypt the contents to your hard drive, create a new archive, and then add the original files to it. ENX1270: <Archivename> does not have a valid extension. This error occurs if the CruzerLock 2 application is unable to open a file other than the <ArchiveName>.ncx file. You may be using the wrong archive file when you try to access the archive through the Windows Explorer methods, or through opening the archive from the Open item on the File menu of the CruzerLock 2 Archive Manager window. Open Windows Explorer, select the folder for your archive, and check if your archive has a <ArchiveName>.ncx file. If it does, try launching CruzerLock 2 again for the archive. If the archive doesn't have this file, it cannot be opened by name. ENX1280: There isn't enough disk space left to hold <filename>. This error occurs if you try to add a file to an encrypted archive on a piece of removable storage media and the media doesn't have enough space for the file. To add the file to the archive, you can copy the archive to your hard drive or file server, before adding the file. You can also create a new archive on another piece of media and add the file to it. ENX1300: You must specify the complete path for the new archive. This error occurs if you are trying to share an encrypted archive stored on a hard drive and have specified a hard drive location for the copied archive that is not valid. Type a valid path for the location, or use the Browse button to select the location.

This error occurs if you are trying to share an encrypted archive through email, but your email program did not send the message with the archive attachment. ENX4130: Unable to create the bundled archive email attachment. This error occurs if your email system could not create an email message that contains an attachment with the shared encrypted archive. Most likely, you don't have enough available space in your temporary directory. Make more space available in the directory, and try again. ENX4140: The capacity key you entered is not valid. Please correct the key text and try again. This error occurs if you entered an incorrect license key phrase. Check the license key phrase that you have received, enter it correctly, and try again. ENX4150: The product key you entered is not valid. Please correct the key text and try again. This error occurs if you entered an incorrect registration key code. Check the registration key code that you have received, enter correctly, and try again. ENX4160: You must add content to this archive before you can share it. This error occurs if you are trying to share an encrypted archive that does not contain any files. Add the files that you want to share to the archive before trying again. ENX4170: The maximum user name length is 255 characters. One of your user names <user name> is too long. Please shorten it and try again.
This error occurs if you are trying to add a user to an encrypted archive and have entered a user name that exceeds the maximum length for user names. Enter a shorter user name and try again. ENX4180: You must select a directory as the document root. This error occurs if you did not select a root folder that contains all of the folders and files for your Web content. Select the root folder that you want and try again. ENX4190: You must specify the name of the desired index file. This error occurs if you are trying to add encrypted Web content to removable storage media, and have not selected a file to function as the index file for your content. Select the name of the file that will function as the index file and try again. ENX4200: Failed to create temporary file (<filename>) for httpd.conf. This error occurs if you are trying to add encrypted Web content to removable storage media, and could not add your content because CruzerLock 2 could not create a temporary file for the configuration file needed for the Apache Web server software. Most likely, you don't have enough available space in your temporary directory. Make more space available in the directory, and try again. ENX4210: Failed to create web configuration file http.conf This error occurs if you could not add encrypted Web content to removable storage media because CruzerLock 2 could not create the configuration file needed for the Apache software to create the Web server on your removable storage media. Most likely, the piece of media that you are using does not contain enough available space for the content that you are adding to it. Create an archive

ENX4310: You have added <archive name> to the maximum number of pieces of removable media allowed by the trial version of the product. You can add it to more pieces of media after you have purchased the product. Would you like to purchase the product not? This error occurs if you are using the trial version of CruzerLock 2, and have shared the maximum number of pieces of removable storage media allowed with the trial version. Purchasing a media license key will allow you to share more pieces of media. ENX4320: You must specify an email return address. This error occurs if you share an email requesting a return address without specifying the return address. Enter a valid return email address and resend the archive via email.
ENX4330: Share operation failed since it was unable to remove <filename(s)>. Please remove this file and try again. This error occurs when you try to share an archive, there are one or more files in the shared archive location with the same name as application files for the shared archive, and CruzerLock 2 cannot replace the old files with the new ones. Remove the existing CruzerLock 2 application files from the location that you want for the shared archive and try to share the archive again. ENX4340: You must choose an archive location that is on a local fixed disk. Please retry the operation and choose a destination that is on your local machines hard drive.
This error occurs if you try to copy an archive from removable storage media to your local hard drive and specify a networked drive location or another piece of media for the copied archive. Perform the copy operation again, specifying a local hard drive location. To directly share the archive to a networked drive location or another piece of media, you can use the share feature if your product includes it. ENX4350: The destination archive location is the same as the archive you are sharing. This error occurs if you try to share an archive to the same location as the archive you are sharing. Re-start the sharing operation and choose another location. ENX4370: Failed to write audit record for share operation. This message indicates that the software did not record details of the completed sharing operation. As such, information about this operation is not included in the audit record of sharing operations. This warning probably occurred because the archive that you are sharing is read-only. For example, it might be located on a CD-ROM disc. ENX4390: Internal error: Skin control for <dialog name> is not the last control. You can work around this problem by installing the SecurDataNet Reader and then retrying your operation. An internal error occurred. Uninstall and re-install the CruzerLock 2 application. ENX4400: Unable to launch the SecurAdmin program <error code number>. Please verify that you have the right to execute this program and try again.

ENX4540: The chosen piece of media already contains a CruzerLock 2 archive. Please provide a piece of media that does not contain a CruzerLock 2 archive. This error occurs when you are attempting to create an archive on a rewritable piece of media (a piece of media that supports drag/drop operations), but the media already contains a CruzerLock 2 archive. Either insert another piece of media or delete the CruzerLock 2 archive on the present piece of media. ENX4550: Unable to create the CruzerLock 2 directory. Please make sure you media is writable. This error occurs when you are attempting to create an archive on a rewritable piece of media, but the media is write-protected. Either remove the write protection on the present piece of media or use another piece of media.
ENX4570: Failed to create the archive permissions file. This error occurs when you are attempting to create a file/folder permission for a user and there is no more available disk space on the drive where the archive resides. Make more space available on the drive that you have selected, and then retry the operation. ENX4580: Cannot write to <archive name>. Archive creation failed. This error occurs when you are attempting to create an archive to a drive or folder location where you do not have Write permission. Check to see if you have Write permission for the location. If you do not have permission, create the archive in a location that you can access or get permission for the current location.
Another possibility is that there is no more available disk space on the drive where you are attempting to create the archive. Make more space available on the drive that you have selected, and then retry the operation. ENX4590: You must create your archive on a fixed disk. If you want to create an archive on removable media, please choose that option. This error occurs when you are attempting to create an archive on fixed disk but have specified a drive letter to removable media. Correct the drive selection and re-try the operation. ENX4600: The specified archive path is not valid. Please construct a valid path and try again. This error occurs when you are creating a CruzerLock 2 archive and you have entered an archive path that contains a drive or a folder name that does not exist. Either correct the error in the path you entered or enter a new path.
ENX4610: You must create your archive on a local fixed disk. If you want to be able to create an archive on your network server, you must upgrade your CruzerLock 2 product. This error occurs when you are creating a CruzerLock 2 archive and you have entered an archive path to a network drive, but the version of CruzerLock 2 you are using supports only archive creation on your local computer. To create an archive on a network drive, you must purchase an upgraded product license key. ENX4620: You must provide an archive name.

This error occurs when you are creating a CruzerLock 2 archive and are entering the archive name and location. The archive name is blank. Enter an archive name in the Archive Path or Name text box, or use the Browse button to select the archive location and enter an archive name. ENX4630: There is already an archive in the chosen location. Do you want to replace the archive and lose all of its existing content? This error occurs when you are sharing an archive to removable media, but the media contains a CruzerLock 2 archive. Select Yes to remove the current archive and replace it with the new archive. Select No to stop the sharing operation, insert a new piece of media, and share the archive again.
ENX4630: The disc in drive <drive letter> is formatted for Drag and Drop operations. If you would like to share an archive to media formatted is this way, it must be in the drive when you begin the sharing operation. You will net to restart your sharing session. This error occurs when you are sharing an archive to multiple pieces of removable media. The sharing began with unformatted optical disc, but the present disc has been formatted for Drag and Drop operations. In other words, the present disc is writable. The sharing operation has been terminated. Restart the sharing operation to the present writable disc or to another disc that is not writable.
ENX4640: The selected user's access to the archive has expired. You can not set permissions for an expired user.
This error occurs when you trying to set file/folder permission for a user whose expiration date has passed. Either re-set the expiration date for the present user or choose a user whose expiration date is still in the future. ENX4650: There was an address received from your email system that did not contain sufficient data to construct a user. This may reflect a configuration problem for your interface to your mail system. This error occurs when you use SecurAdmin to import a user into a resource file from the present email system. For this user there was bad data in the email system. Correct the data for this user name in the email system and re-try the import to the resource file. ENX4660: Not all of your new files could be added to the archive. In particular, <file name (s)> was not added. These files can be found in your staging directory (<staging directory location>). After completion of the operation, you can go there and copy them to another location to preserve your new files. This error occurs when you modify multiple associated files and not all of the updated files are added to the archive. Most likely, you did not have enough disk space on the location storing the archive. You can move the updated files from the staging directory on your PC to a new location if you want to keep the modified versions. To protect them again, you can free up available space on the location for the archive and try to add them to the archive. If you are successful, the updated files will be the ones that are listed. ENX4780: The password and the verification password do not match. Please correct the passwords and try again.

This error occurs if you add or modify a user and do not enter the same password in the Password and Verify Password boxes. Ensure you enter the same password before saving the user again. ENX5000: You must first select a directory or files to decrypt. This error occurs if you select the decryption option, fail to select a file or folder to decrypt, and then click Decrypt in the CruzerLock 2 Archive on Drive dialog box. If you want to decrypt any of your encrypted data, follow the procedure to select files or folders to decrypt and then click Decrypt. ENX5010: You must select at least one file to encrypt. This error occurs if you select the encryption option, fail to select a file to encrypt, and then click Encrypt in the Add Files to CruzerLock 2 Archive dialog box. If you want to add data to your encrypted archive, follow the procedure to add files to your encrypted archive and then click Encrypt.
ENX5020: There is no application that is registered to view your file. You may decrypt the file and directly open it with the appropriate application. CruzerLock 2 cannot open the application associated with the file that you want to view. If you have installed the application on your PC, decrypt the file, open the application directly, and then open the file from the application. ENX5030: You cannot open a directory. Please select a single file and try again. This error occurs if you opened the decryption dialog box, selected a directory, and unsuccessfully tried to open it for read-only viewing. You cannot simultaneously open multiple files or a directory for viewing in
read-only form. Select a single file that you want to view, and then open it in read-only form. ENX5040: Delete permission denied for: <filename(s)>. Please select files you can delete and try again. This error occurs if CruzerLock 2 failed to delete one or more files because you do not have permission to delete them. You can view your permissions to see the files for which you have the Can Replace and

Delete permission.

ENX5050: Directory <directory name> not deleted. This error occurs if you tried to delete a directory. You can delete individual files, but not directories. ENX5150: Unable to display the initial encryption dialog. This may reflect a problem with your product installation. This error occurs if the softwares skinned user interface controls are present and registered but the product is unable to display a skinned user interface. This may indicate that you are a non-administrator user of your PC or that your installation is corrupt. Becoming an administrator user of your PC or attempting to repair your installation might help. ENX6000: A user by that name already exists. Please either choose another name or cancel and modify the existing user. This error occurs if you try to add a user with the user name of an existing user. Choose another user name for the new user. Or, if you are trying to change the permissions for an existing user, cancel the operation to add the new user and modify the existing user's options.

ENX6010: You must first select a directory or files before you can set permissions. This error occurs if, when trying to define permissions on the directory and individual file level for another user, you do not select permissions for a particular directory or file before clicking Set in the Add Permissions dialog box. To define the permissions that you want, select the directory or individual files that you want, choose the permissions options that you want for them, and click Set. ENX6020: You do not have permission to add <filename> to the archive. This error occurs if your permissions prevent you from adding the file to your encrypted archive. This indicates that you are restricted from adding any files to the archive, or that you cannot add files to a particular directory. ENX6030: You do not have permission to replace the file <filename> in the archive. This error occurs if your permissions prevent you from replacing the file in your encrypted archive. This indicates that you are restricted from replacing any files in the archive, you cannot replace files in a particular directory, or that you cannot replace the specific file. ENX6040: You may not remove the administrative user <user name>. This error occurs if you try to remove the administrative user from the encrypted archive. It is not possible to remove this user from the archive. ENX6050: You cannot give another user permissions for <filename> if you do not have permissions for that file.
This error occurs if you try to set permissions for a file to include permissions that you do not have. You cannot set the specified permissions for this file unless another user modifies your own permissions for it to include the permissions you are trying to set. ENX6060: The password you supplied as the current password is incorrect. Please correct and try again. This error occurs if you enter an incorrect password for an encrypted archive that you are trying to access. Type the correct password before trying to access the archive again. ENX6070: The new password and confirmation password do not match. Please correct and try again. This error occurs when you enter a different confirmation password from the password that you want for the new user that you are adding to the encrypted archive. Type a confirmation password that matches the actual password before trying to add the user. ENX6080: Your access to this archive has expired. You may no longer access any of its contents. This error occurs if you try to open an encrypted archive after the expiration date that another user set to limit your access has passed. You can only access the archive if another archive user with the permission to modify the expiration date for users resets your expiration date. ENX6090: Cannot locate the viewer application. This error occurs if the CruzerLock 2 application cannot find the Viewer.exe file for the archive when you try to open an encrypted archive file in the restricted read-only mode. Without this file, all other archive

operations will function, but users who are limited to viewing archive files in restricted read-only mode will not be able to view the files. To restore the restricted read-only mode of viewing files, copy the Viewer.exe file from another archive into the folder for your archive. Alternatively, you can restore this capability if you receive a copy of the archive that contains the Viewer.exe file. ENX6100: Failed to add new permission to the permission file. This most likely reflects insufficient disk space to complete the requested operation. You should exit the application, make more disk space available, and then retry the operation. This error occurs when CruzerLock 2 does not change the permissions for a user on the directory or individual file level. Most likely, the hard or file server drive, or the media for the archive doesn't have enough space available to perform the operation. Exit CruzerLock 2, make more space available on the drive or media, and then retry the operation. ENX6110: Failed to reset the specified permission for the permission file. This most likely reflects insufficient disk space to complete the requested operation. You exit the application, make more disk space available, and then retry the operation. This error occurs when CruzerLock 2 does not reset the permissions for a user on the directory or individual file level. Most likely, the hard or file server drive, or the media for the archive doesn't have enough space available to perform the operation. Exit CruzerLock 2, make more space available on the drive or media, and then retry the operation.
ENX6120: Failed to add the user to the permission file. This most likely reflects insufficient disk space to complete the requested operation. You should exit the application, make more disk space available, and then retry the operation. This error occurs when CruzerLock 2 does not add the user to the encrypted archive. Most likely, the hard or file server drive, or the media for the archive doesn't have enough space available to perform the operation. Exit CruzerLock 2, make more space available on the drive or media, and then retry the operation. ENX6130: Failed to apply the proper archive permission to the user. This most likely reflects insufficient disk space to complete the requested operation. You should exit the application, make more disk space available, and then delete the user and try again. This error occurs when CruzerLock 2 does not assign the permissions that you specified for the user that you have added. This might indicate other problems with the archive. Most likely, the hard or file server drive, or the media for the archive doesn't have enough space available to perform the operation properly. Exit CruzerLock 2, make more space available on the drive or media, remove the user, and then retry the operation. If you dont remove the user, it is possible that the new user will have access to more of the archive than the user who created them. ENX6140: Failed to change password. This most likely reflects insufficient disk space to complete the requested operation. You should exit the application, make more disk space available, and then try again.

archive resides. Create some more space on the affected drive and re-try the operation. ENX6220: Could not wipe original file <filename> from the file system. This error occurs when you are adding a file to an archive and have set the delete original file action and have set the permission to wipe files after the delete. This error could occur for several reasons. If another application has the file open, close the application and add the file again. If you are trying to add a file from a location where you have read permission but not write permission, you could copy the file to a location where you do have write permission and add the file again. If you are out of disk space, you could create some more disk space on the present drive and add the file again. ENX6240: An error occurred during the write operation. Make sure you have all programs except CruzerLock 2 closed before attempting to write again. Also, consider trying a different brand of medial as all media brands do not work with all drives. If you are still not able to write successfully after closing other program and changing the media, contact encryptX technical support by phone at 1-888-431-4550 or by email at customersupport@encryptx.com. This error occurs when you are sharing to removable media and a write operation to the disc failed. If another application has file open, close the application and share the archive to removable media again. The present disc could be bad. Insert another disc and share the the archive to removable media again. ENX6250: Unable to open drive <drive letter> for writing. Please make sure the drive properly connect and try again.
This error occurs when you are sharing to removable media. You have specified a drive letter that exists, but the drive is not properly installed. The system cannot communicate to this drive. Troubleshoot the drive installation. When communication is restored, re-start the share operation. ENX6260: Your system is running low on physical memory. The write process my not succeed without enough physical memory. Try closing all other programs before continuing. Press 'OK' to continue writing the disc or press 'Cancel' to stop the write. This error occurs when you are sharing to removable media. You are writing to a disk and the amount of memory space needed for the write process is insufficient. Close any open program and click OK to continue. Or click Cancel, close all programs, re-boot your computer and try the share again. ENX6270: There is no media in drive <drive letter>. Please insert a blank disc and try again. This error occurs when you are sharing to removable media but there is no disc in the drive specified. Insert a blank disc in the drive. ENX6280: The media in drive <drive letter> is not compatible with your drive. This error occurs when you are sharing to removable media but the DVD disc in the drive is the wrong format. Insert a proper disc and re-try the share operation. ENX6310: An error occurred while writing the disc. This error occurs when you are sharing to removable media but the disc in the drive is bad. Insert a new disc and re-try the share operation.

ENX6520: Unable to share <file name (s)>. This error occurs if you have tried to share an archive and the product cannot copy one or more files needed to run the archive. It may indicate that there is not enough disk space on the location to which you are trying to share the archive. Make more disk space available before trying again.

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