cancel print job COMPLETED
If you wish to change any of the settings, you must enter the User mode again by taking the printer OFFLINE and simultaneously pressing FEED and LINEkeys.

Page 2-12

LCD Panel Advanced Mode
Advanced mode is provided to make adjustments that require only occasional adjustments. Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accidentally changing the settings. To Enter Advanced Mode: STEP 1. PROCEDURE Press the LINE key while simultaneously turning the power ON. When the printer emits one long beep, release the LINE key to display the first screen.
initializing rom v00.00.00.00

advanced mode

Press the FEED key to display the Zero Slash display.

Zero Slash

ZERO SLASH YES NO
This setting determines if a zero is printed with a slash or without a slash. This setting can also be controlled via software commands. When YES is selected, the printer internal fonts will have a slash through the center of the zero character. STEP 1. 2. PROCEDURE Use the LINE key to step the underlined cursor to either Yes or No. Once the correct setting is underlined, press the FEED key to accept the setting and advance to the Auto Online display.

AutoOnline

auto online YES NO
This setting determines the mode in which the printer powers up. If YES is selected the printer powers up in the ONLINE mode and is ready to print. If NO is selected, the printer powers up in the OFFLINE mode and must be manually placed in the ONLINE mode by pressing the LINE key before it is ready to print. STEP 1. 2.
PROCEDURE Use the LINE key to step the underline to either the YES or NO selection. Once the correct setting is underlined, press the FEED key to accept the setting and advance the display to the Offset display.

Page 2-13

Print Offset
Print offset v:+0000 H:+000
Since the printer moves the label in discrete steps equal to the size of the print dot, the units of measure for Vertical and Horizontal Offset distance is dots. Vertical Offset is the distance down from the leading edge in dots (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label. The maximum value that can be set is 823 dots. Horizontal Offset is the distance that the label image is shifted either to the right or left on the label. For a positive setting the image is shifted to the left (towards the inside edge of the label). For a negative setting the image the image is shifted to the right (towards the outside edge of the label). This setting changes the base reference point for all subsequent label jobs. The effect is identical to the <ESC>A3 Base Reference point command. The maximum values that can be set is 1424 dots. STEP 1. 2. PROCEDURE Use the LINE key to step the first digit of the counter to the desired setting. The display will increment one step each time the LINE key is pressed. Press the FEED key to accept the setting and advance the cursor to the second digit. Again use the LINE key to step to the desired setting. Once it is correct, press the FEED key to advance to the next adjustment. Once the setting is correct, press the FEED key to accept the setting and advance to the next display. Print a test label after completing the adjustments to ensure it is correct. Note: This setting can be overridden by the Base Reference Point Command in your software.

copy start yes no

Press the FEED key to accept the selection. If Yes was selected, the copy process will start.

truetypefontcopy copying

4. Once the copy process is completed, press the FEED key to advance the display.
truetypefontcopy completed
If an error is encountered in the copy process, one of the following messages will be displayed on the second line.
CARD COPY/FORMAT XXXXXXX ERROR
R/W Error Indicates a Read/Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available

Page 2-18

Card ->MemoryCopy SatoFont Y/N
card ->MemoryCopy SATOFont y/n
This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot (on the rear of the printer) to the optional Flash ROM. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode. Press the FEED key to accept the selection and advance the display. 2. Confirm your selection by stepping the underline cursor to the Yes selection. If you select No, the display will return to the previous selection.
Sato font copy copying sato font copy completed
Once the copy process is completed, press the FEED key to advance the display.
R/W Error Indicates a Read/Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available.

Page 2-19

Card ->MemoryCopy All Y/N
card ->MemoryCopy all y/n
This selection allows you to copy the entire contents from PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode. 2. Confirm your selection by stepping the underline cursor to the Yes selection. If you select No, the display will return to the previous selection.
card -> memory copying card ->memory completed

Page 2-20

Memory->Card Copy All <XMB> Y/N
Memory ->cardCopy all <xmb> y/n
This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer. STEP 1. PROCEDURE Use the LINE key to step the underlined cursor to the desired setting. IF Yes is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode. 2. Confirm your selection by stepping the underline cursor to the Yes selection. If you select No, the display will return to the previous selection.

1. 2. 3. Record all current dip switch positions, then place all switches in the OFF position. Place the DSW2-4 in the ON or up position. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, release the keys. The following screens will appear.
maintenance mode dipsw2-4 on->off
Place the DSW-4 in the OFF position and the following screen will appear.
5. Press the LINE key to display the next screen.

all clear mode

6. Press the FEED key to display the next screen.

all clear counter eeprom

7. Press the LINE key to select either COUNTER or EEPROM. Select Counter to clear all counters. Select EEPROM to clear/reset the firmware to factory default setting Press the FEED key to display the next screen.

counter all clear yes no

9. Press the LINE key to select YES or NO. If YES is selected press the FEED key to clear your selection.
counter all clear completed

10. 11. Page 2-36

The printer will beep three times signaling the competion of the process. Power off the printer to exit Maintenance Mode.
LCD Panel Clear Non-Standard Protocol
The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems. However, if the printer is to be used with a system that does not use the custom protocol codes, they can be cleared and the default protocol codes reactivated. The default values are: STX = 7BH, ETX = 7DH, ESC = 5EH, ENQ = 40H, NULL = 7EH, CAN = 21H and OFFLINE = 5DH.
Alt. Protocol Default Complete
alt protocol default complete
To Clear Non-Standard protocol codes, place DSW2-7 in the ON position and power on the printer while simultaneously pressing the LINE and FEED keys. STEP 1. 2. 3. PROCEDURE When the printer emits one long beep release the LINE and FEED keys. When the keys are released, the printer will replace the Alternate protocol codes with the default values. After the default setting is complete, the printer will emit three short beeps indicating that the process is complete. To exit the mode, power the printer off, then back on.

Printer Connection Cable Connection Cable Signal Level AMP 57-40360 (DDK) or equivalent AMP 57-30360 (DDK) or equivalent IEEE1284 Parallel, 10 ft. (3 m) or less High = +2.4V to +5.0V Low = 0V to -0.4V

Data Streams:

<ESC>A. Job#1. <ESC>Z<ESC>A. Job#n. <ESC>Z
Please Note: SATO does not recommend the use of mechanical data switches commonly called A/B switches, as they are known to damage both the computer and printer parallel ports.

Page 3-4

IEEE 1284 Parallel Interface
PIN SIGNAL STROBE DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 AC K Busy Printer Error S E LE C T AUTOFD(1) Not Used Logic Gnd FG +5V(Z=24K ohm) Frame Ground To Host DIRECTION To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Host To Host To Host To Host To Host PIN SIGNAL STROBE Return DATA 1 Return DATA 2 Return DATA 3 Return DATA 4 Return DATA 5 Return DATA 6 Return DATA 7 Return DATA 8 Return ACK Return BUSY Return PE Return INIT FAULT Not Used Not Used Not Used SELECTION(1) From Host DIRECTION Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference Reference From Host To Host
PIN ASSIGNMENTS - IEEE 1284 CABLE END 18

Page 3-5

3.5 RS232C Serial Interface
The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.

General Specifications:

Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR Control Pin 4, RTS Error Condition X-On/X-Off Software Flow Control Bi-Directional Communication Data Transmission Rate Character Format 9600, 19200, 38400, 57600 bps 1 Start Bit (fixed) 7 or 8 data bits (selectable) Odd, Even or No Parity (selectable) 1 or 2 Stop bits (selectable)
Electrical Specifications:
Connector Cable DB-25S (Female) DB-25P (Male), 50 ft. maximum length. For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen. High = +5V to +12V Low = -5V to -12V

Signal Level

PIN ASSIGNMENTS - RS232C PRINTER END

Page 3-6

RS232C Serial Interface

Cable Requirements

DB5 D B 25 H OST FG RD TD C TS RTS D RT D SR* SG IN TER C ON N EC TION D B 7 PR IN TER FG (Frame Ground) TD (Transmi t D ata) RD (Recei ve D ata) RTS (Request to send) C TS (C lear to Send) D SR (D ata Set Ready) D TR (D ata Termi nal Ready) SG (Frame Ground)
* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by the driving software. Typically on a PC, it would be either CTS (pin 5) or DSR (pin 6) on a DB-25 connector.
Please Note: SATO does not recommend the use of mechanical data switches commonly called A/B switches, as they are known to damage both the computer and printer serial ports.

PROCEDURE Switch the printer OFF and disconnect the power cable. Remove (3) screws holding the left side cover to the printer. Raise the access door and loosen the (2) screws on the inside top of the printer. Lift off the left side cover to expose the main PCB. Fig. 6-1

Fig. 6-1

Page 6-2
Replacing the Main Circuit Board
STEP 3. PROCEDURE Remove (2) screws holding the I/O PCB Interface from the back side of the unit. Pull away to detach the connector on the interface from the main circuit board. Figs. 6-2 Remove (2) screws to detach the main circuit board. Figs. 6-2 Note cable connection locations, then carefully disconnect the cables from the main circuit board. Figs. 6-3 Remove (3) screws holding the PC Board to the frame. Remove the board from the printer. Figs. 6-3 Locate the Flash Memory Module on the Main PC Board. Carefully press outward on the tabs on both ends of the Main PC Board Memory Frame to release the Memory Module PCB. The module should lift by itself when released. Remove the module from the frame. Note the indexing notches. Figs. 6-4 Set the Memory Module PCB aside for installing on the replacement Main PC Board. Install the Memory Module on the replacement Main PC Board. Note the indexing notches. Insert the module into the Main PCB Memory Frame at approximately 450 away from the Main PCB Board. Gently push down to snap into position. Figs. 6-5 Reinstall the replacement PCB reversing Steps 1 through 5. Complete the Factory Reset Procedure.

4. 5. 6. 7.

9. 10.
REMOVE (2) SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED
REMOVE (2) SCREWS TO DETACH MAIN CIRCUIT BOARD

Figs. 6-2

Page 6-3

DISCONNECT CABLES

REMOVE (2) SCREWS

Figs. 6-3

REMOVE SCREW

Page 6-4

PRESS OUTWARD
MEMORY MODULE PCB IN THE MAIN PCB MEMORY FRAME

* PRESS OUTWARD

Figs. 6-4

INDEXING NOTCHES

* CAREFULLY PRESS OUTWARD
ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PCB.

Page 6-5

NO NOTCH ON THIS SIDE

APPROXIMATELY 450 ANGLE

INDEXING NOTCH INDEXING NOTCHES FLASH MEMORY MODULE
INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 450. NOTE THE INDEXING NOTCH ON THE MODULE. GENTLY PUSH DOWN TO SNAP INTO POSITION

Page 8-2

The IEEE1284 Parallel Interface (Cont)
c. Verify the following: You have not typed a "0" (zero) for an "o" (letter) or vice-versa. You have not missed any <ESC> characters where they're needed. Make sure all printer command codes are capital letters. Your protocol codes are set for Standard or Non-Standard and data stream is consistent with these.
7. If you've checked all the above and the printer still isn't printing, you may want to try a Receive Buffer Hex Dump to determine what (if anything) the printer is receiving from your computer. See Hex Dump Mode in Section 8-10. The Parallel port is now listening for incoming data. Send your print job. The printer will now print (only once) a Hexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer received. It may be tedious, but now you can analyze and troubleshoot the data stream. WARNING: A small label may produce a large amount of data when printed in Hex Dump. 8. While checking the Hex Dump printout, look for 0DH 0AH (Carriage Return and Line Feed) characters throughout. The command string should be continuous. CR or LF characters are not allowed between the Start Command (<ESC>A) and the Stop Command (<ESC>Z). If you are using BASIC, it may be adding these characters automatically as the line wraps. Adding a "width" statement to your program can help to suppress these extra 0DH 0AH characters by expanding the line length up to 255 characters. If you're not programming in BASIC, check to see if you have an equivalent statement in the language you're using to suppress extra carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer.

Page 8-3

8.4 The RS232C (Serial) Interface
1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB-25S Male) and to the RS232C connector on the printer? Warning: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. 2. Is the cable defective? At the very least, you should be using a "Null Modem Cable" which crosses pins in a specific manner. This should enable your printer to print. We recommend that you use a cable built to specifications described in Section 3, Interface Specifications. 3. Is the RS232 Interface Module installed in the printer? 4. Check for obvious errors in the data stream. Is the data properly framed with the <ESC> A and <ESC>Z commands? 5. If after sending your job to the printer, it only "beeps" and displays an error message on the LCD display, you may have a configuration problem. There may be some inconsistencies with the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you are unsure as to what the printer's current RS232 settings are, print a Configuration Test Label. It will list all of the current printer configuration settings. 6. If you are still unable to get printer output, try the Hex Dump as described Step 7 under IEEE1284 Parallel Interface Troubleshooting. In this case, the printer monitors the RS232C interface for incoming data. 7. From the Hex Dump, if you are seeing extra ,0)0 (CR and LF) characters, and are using BASIC, refer to the beginning of the Command Code section in the Operator and Technical Reference Manual.

NetWare Troubleshooting

If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps, first verify that the print server is attached to the server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the SATO enhanced ethernet adapter does not appear in the list of attached servers, then check the following (note that it is always a good idea to try deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors):

Page 8-7

1. If you cannot create a print queue, make sure that you have sufficient NetWare privileges. With NetWare 3.12 and earlier, you MUST be logged in as SUPERVISOR (not someone with Supervisor privileges). If you are having problems creating queues with NetWare 4.xx and later, try logging in as ADMIN. Also, make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client (you must use the Novell 32-bit client). 2. If you changed the login password, you must change the password in both the SATO enhanced ethernet adapter (using the SET NETWARE PASSWORD command) and in the file server (using the PCONSOLE Print Server Information Change Password command). 3. Make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER servername ENABLED command. 4. Have you exceeded your NetWare user limit? 5. Make sure that the print server name you used in PCONSOLE exactly matches the name that is configured in the print server, and make sure it is defined as a Queue Server for the print queue. 6. If you are running both 802.3 and Ethernet II frames on different file servers on your network, there is a possibility that the print server may not make a connection to the desired file server. Try forcing the frame type to the desired one using the SET NETWARE FRAME command from the SATO enhanced ethernet adapter remote console. 7. If you are losing portions of your print job and you are using the DOS NetWare drivers, try setting the TIMEOUT parameter in your CAPTURE statement to a higher value (at least 50 seconds for Windows). 9. Because of a bug in the vendors software driver, file servers equipped with certain models of SMC Ethernet controllers may crash when an SATO enhanced ethernet adapter is connected to the network. This problem, which primarily affects EISA-based controllers made in 1993 or earlier, is not specific to SATO enhanced ethernet adapters, and can be fixed by upgrading the file server with the latest SMC drivers. Contact SMC technical support at (516) 435-6250 for additional information and instructions on how to download the new drivers from the SMC bulletin board.

Page 8-13

Symtom LA B E L LE D 0n
Probable Cause Label sensor blocked Incorrect label sensor threshold setting Platen drive malfunction
Suggested Corrective Action Clean label sensor Adjust label sensor threshold (Sec. 4.6 & 4.7) See Section 6.8 Replenish ribbon supply Realign ribbon sensor Clean ribbon sensor Use cardboard core on ribbon rewind

Ribbon LED on

Ribbon supply roll empty Ribbon supply out of alignment Ribbon sensor blocked No cardboard core on ribbon rewind

Page 8-14

8.9 Head Pattern Examples
FACTORY DEFAULT FEED DIRECTION
GOOD ADJUSTMENT CLEAR, DARK, EVEN TEXT
POOR HEAD ALIGNMENT, BALANCE OUT OF ADJUSTMENT

IRREGULAR UNEVEN TEXT

ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT

Page 8-15

Head Pattern Examples
DIAGONAL VOIDS (WHITE STREAKS) THAT WALK ACROSS LABEL RIBBON WRINKLE POOR HEAD ALIGNMENT, POOR RIBBON TENSION, WORN PLATEN, FOREIGN MATERIAL, DAMAGED PRINT HEAD
IMPROPER ALIGNMENT BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL

FEED DIRECTION

Page 8-16
8.10 Hex Dump Diagnostic Labels
In addition to the User Test Print Labels, the printer contents of the receive and print buffers can be examined using the Hex Dump Test Labels.

Print Buffer Hex Dump

The contents of the Print Buffer can be examined using the Hex Dump mode. The label numbers each line of data received in the left hand column, the data in hexadecimal format in the center columns, followed by the same data in ASCII format in the right hand column. STEP 1. 2. 3. 4. 5. 6. 7. 8. 9. PROCEDURE Turn on the printer. Send and print a label. Place the printer in the Off-Line mode by pressing the LINE key. The LINE LED should go out. Place DSW2-4 in the On position. Press the LINE key to place the printer back On-Line. Press the FEED key. A label should be printed containing the contents of the print buffer in Hexadecimal format. Return DSW2-4 to the Off position. Turn the printer off and then back on to place it back in the normal print mode.

Receive Buffer Hex Dump

The data that is being received by the printer (before it is placed in the Print Buffer) can be examined by using the Hex Dump Mode. The label numbers each line of data received in the left hand column, the data in hexadecimal format in the center columns, followed by the same data in ASCII format in the right-hand column. STEP 1. 2. 3. 4. 5. 6. 7.
PROCEDURE Turn off the printer. Place DSW2-4 in the On position. Turn on the printer. Transmit the data to the printer. The data received is printed on a label in hexadecimal format. Return DSW2-4 to the Off position. Turn the printer off and then back on to place it back in the normal print mode.

This message will only be displayed if the Calendar Option is installed in the printer. The Calendar is an optional feature in CL608e/CL612e printers allowing the date and time to be set manually using the LCD Display or via the <ESC>WT Calendar Set command (SATO Programming Language). The last setting, set either manually via software command, received by the printer will be the value used. The format of the display is YY/MM/DD hh:mm (Year/Month/Day/hours:minutes). The date format is fixed and cannot be changed. To enable the Calendar feature (if installed), press the LINE key until the underline cursor is beneath the YES. If the Calendar feature is to be disabled, press the LINE key until the cursor is underneath the NO. When the desired setting is selected, Press the FEED key.

Calendar 00/00/00 00:00

Page 9-24

Set Calendar (Cont)

STEP 1. PROCEDURE Year - The first display shown will have the two digit year selection underlined. You can scroll through the dates by pressing the LINE key. The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value (i.e., "99" for the year digits) at which point it will wrap around to the "00" setting. Month - After you have set the correct year, pressing the FEED key will advance the underline cursor to the two digit Month position. You can scroll through the numbers corresponding to the month by pressing the LINE key. The month number will increase by one each time the LINE key is pressed until it reaches a value of "12" at which point it will wrap around to the "01" setting. Day - After you have set the correct month, pressing the FEED key will advance the underline cursor to the two digit Day position. You can scroll through the numbers corresponding to the month date by pressing the LINE dey. The date number will increase by one each time the LINE key is pressed until it reaches a value of "31" at which point it will wrap around to the "01" setting. Hour - After you have set the correct date, pressing the FEED key will advance the underline cursor to the two digit Hour position. You can scroll through the numbers corresponding to the hour (using a 24 hour clock) by pressing the LINE key. The hour number will increase by one each time the LINE key is pressed until it reaches a value of "24" at which point it will wrap around to the "01" setting. Minute - After you have set the correct hour, pressing the FEED key will advance the underline cursor to the two digit Minute position. You can scroll through the numbers corresponding to the hour by pressing the LINE key. The minute number will increase by one each time the line key is pressed until it reaches a value of "60" at which point it will wrap around to the "01" setting. After you have set the minutes, pressing the FEED key will accept the setting. Power Off the printer to exit.

Page 9-25

Page 9-26

Spare Parts List

10.1 Overview
The following parts lists are included for the CL608e/CL612e Printers: Base Cover Assembly Frame Assembly Print Head Assembly Ribbon Assembly Feed Roller Assembly Main PCB Assembly Interface Option Dispenser Assembly Option Cutter Assembly Option PCMCIA Memory Option
Note: The spare parts information in this manual is accurate at the time of publication of this service manual and is subject to change without notice.

Page 10-1

10.2 Base Cover Assembly

Page 10-2

Base Cover Assembly

Page 10-3

Page 10-4

Page 10-5

Page 10-6
NO. CODE PH1720101 MH4300621 PE6721100 PV2720100 MD4301021 PH1720200 MD4400821 PV9720200 PZ0725001 MD4300821 PH1720400 MD3401021 MD4400821 PV9720600 KA500821A HD100311A MD4300621 RH1727700 PA1729700 MD4300821 PE6771001 PB5A20001 PH1720700 MD4300821 DESCRIPTION Base Frame S-tight screw Foot Foot rubber Pan head screw Center frame Pan head screw Bush Cover Rear Pan head screw Front frame Pan head screw Pan head screw Bush Power Supply Fuse (6.3A,250V) Pan head screw Power Supply Cable PCB Bracket Pan head screw Memory card cover Head Screw Lid Pan head screw QTY 1 2

Page 10-7

NO. CODE PA1722300 PA1722400 PB5720100 PB5720200 NB5100030 ND3120024 MD4300821 PR4720100 MD4300821 PH2720100 NA1030022 NB0030022 MT1300522 PH1720601 MD4300821 PE6720900 PE6721000 MA7300625 PR4725000 PE6720800 PA1728600 PR4725100 PR4720300 MH0300821 MD4301021 MD3300521 DESCRIPTION Hinge bracket (A) Hinge bracket (B) Screw Screw Spring E-Ring Pan head screw Cover RH Pan head screw Window Plain washer Spring washer Hex nut Cover LH Pan head screw Hinge cover (LH) Hinge cover (RH) Truss screw Key Board Cover (CL608e) Switch button Plate Key Board Cover (CL612e) Dip-sw cover P tight screw Pan head screw Pan head screw QTY 3 1

Page 10-8

NO. CODE PH0720200 PA1722500 PA1722600 MH0300821 PA1724000 MH0300821 MD4300821 PR1340500 MH0300821 PH0720300 MH0300821 PA1729100 PE1720300 PA4520300 MH0300821 NA1030022 PA1729200 PB0723600 PE3720200 PE3720500 ND0040030 MD4300821 PA1723700 MD4300821 MD4300821 MD4400821 DESCRIPTION Front cover Front cover bracket (A) Front cover bracket (B) P tight screw Tear-off cutter P tight screw Pan head screw Brush P tight screw Cover RH sub P tight screw Paper holder Label stopper Stopper spring P tight screw Plain washer Roller bracket Shaft (Unwind) Roller Roller E-Ring Pan head screw Unwind bracket (A) Pan head screw Pan head screw Pan head screw QTY 2 1

Main PC Board 6-8 Main PCB Assembly 10-30 Main PCB Board 4-3, 9-17 Main PCB Memory Frame 6-5, 9-19 Mechanical Adjustments 5-1 Media Hold Down Cover 6-30 Media Hold Down Unit 6-35 Media Hold Down 1-9 Media Knob 1-4 Memory Card Slot 1-3 Memory Module PCB 6-5 Multi Job Buffer 3-3
Ramp Frame 6-32 Ramp Plate 6-32 Ready/Busy Flow Control 3-8

Index-2

Rear Panel 1-3 Receive Buffer Hex Dump 8-17 Receive Buffer Selection 2-3 Receive Buffer 3-3 Repeat Print 3-13 Replacing Notch/Gap and Eye-Mark Sensors 6-30 Replacing the Display Panel 6-37 Replacing the Fuses 6-7 Replacing the Keyboard 6-37 Replacing the Main Circuit Board 6-2 Replacing the Paper End Switch 6-30 Replacing the Platen 6-19 Replacing the Power Supply 6-9 Replacing the Print Head 6-16 Replacing the Ribbon Drive Clutch Washers 6-23 Replacing the Ribbon Motion Sensor 6-27 Replacing the Stepper Motor 6-12 Replacing the Timing Belts 6-13 Replacing the Top Half of the Notch/Gap Sensor 6-34 Reprint W/Feed 2-28 Resetting the Print Server 8-9 Rewind Clutch 5-3 Rewind Drive Spindle 6-24 Rewind Spindle 6-15 Rewinder Assembly 9-7 Ribbon Assembly 10-22 Ribbon Boss 6-26 Ribbon Clutch Adjustments 5-2 Ribbon Core 5-3 Ribbon Guide Plate 1-7, 6-17 Ribbon LED 1-5 Ribbon Motion Sensor 6-29 Ribbon Rewind Clutch Adjustment 5-4 Ribbon Rewind Spindle 1-4, 5-3, 6-24 Ribbon Roller Adjustment 5-8 Ribbon Sensor Adjustment 4-14 Ribbon Sensor Verification 4-13 Ribbon Sensor 1-8 ribbon supply spindle 1-4 Ribbon Unwind Clutch Adjustment 5-2 Ribbon Unwind Spindle 5-3, 1-4 Ribbon 1-10 RS232 Transmit/Receive Setting 2-2 RS232C (Serial) Interface 8-4 RS232C Interface Signals 3-8 RS232C Serial Interface 3-2 Sensors and Switches 1-8 Set Calendar 2-14, 9-24 Single Job Buffer 3-3 Software Default Settings 2-7 Spare Parts List 10-1 Standard Operation 3-12 Stay 5-6 Stepper Motor 1-7 Stop Bit Selection 2-2 Switch Selections 2-7 Switches and Sensors 1-4
TCP/IP Troubleshooting 8-6 Test Point Chart 4-5 Test Print Mode 2-33 Test Print Mode Configuration 2-33 Test Print Size 2-34 Test Print 5-6 Timing Belt Tension Adjustment 5-11 Timing Belt 1-7 TP Test Module 4-4, 4-5 Troubleshooting Check List 8-2 Troubleshooting Tables 8-11 Troubleshooting 8-1
Universal Serial Bus (USB) Interface 3-9, 8-4 Unwind Clutch 5-3 Unwind Drive Spindle 6-24, 5-3 USB Interface 3-2
VR1 (Print) 1-6 VR2 (Offset) 1-6 VR3 (Pitch) 1-6 VR4 (Display) 1-6
Washer, Oil-less 6-26 Windows 95/98 Peer-to-Peer Troubleshooting 8-9 Windows NT/LAN Server Troubleshooting 8-8

X-On/X-Off Flow Control 3-9
Sample Test Labels 2-40 Sample Test Prints 7-7 Select Language 2-30 Sensor Locations 6-30 Sensor Type Selection 2-3

Index-3

CL Series e Thermal Transfer Printers
Operator Manual for CL408e, CL412e, CL608e & CL612e
CL408e and CL412e Printer Users Please Refer To Supplemental Operator Manual PN: 9001159

PN 9001074 Rev. B

SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644-1650 Fax: (704) 644-1662 Tech Support Hotline: (704) 644-1660 Tech Support Fax: (704) 644-1661 Email: satosupport@satoamerica.com www.satoamerica.com
Copyright 2003 SATO America, Inc.
Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The materials in this document is provided for general information and is subject to change without notice. SATO America, Inc. assumes no responibilities for any errors that may appear.
SATO CL Series e Printers

08/31/03

WARNING
CL408e AND CL412e PRINTERS ARE SHIPPED WITH EITHER A110-VOLT OR 220-VOLT POWER SUPPLY AS A CUSTOMER SPECIFIED OPTION. BEFORE CONNECTING A PRINTER TO ANY POWER SOURCE, ENSURE IT WAS FACTORY CONFIGURED FOR THE APPROPRIATE VOLTAGE. THE VOLTAGE FOR THE PRINTER DELIVERED MAY BE FOUND ON THE SHIPPING CONTAINER. CONTACT SATO AMERICA, INC. OR OUR AUTHORIZED RESELLER SHOULD A DISCREPANCY EXIST.

PREFACE

CL SERIES e PRINTER OPERATORS MANUAL
The CL Series e Printer Operators Manual contains basic information about the printer such as setup, installation, cleaning and maintenance. It also contains complete instructions on how to use the operator panel to configure the printer. The following is a brief description of each section in this manual. SECTION 1. PRINTER OVERVIEW This section contains a discussion of the printer specifications and optional features. SECTION 2. INSTALLATION This section contains instructions on how to unpack and set up the printer, AND load the labels and ribbon. SECTION 3. CONFIGURATION This section contains instructions on how to use the operator panel to configure the printer. SECTION 4. CLEANING AND MAINTENANCE This section contains instructions on how to clean and maintain the printer. SECTION 5. PROGRAMMING This section has been replaced by the e and PRO Printer Programming Reference, PN 9001096 on the Printer Utilities CD-ROM. It introduces the SATO printer programming language. It contains the commands that are used with the printer to produce labels with bar codes, alphanumeric data and graphics. SECTION 6. INTERFACE SPECIFICATIONS This section contains the printers interface specifications, which include detailed information on how to properly interface your printer to the host system. SECTION 7. TROUBLESHOOTING This section contains troubleshooting procedures to follow in the event you have printer problems.
SATO CL e Series Printers

Page - i

Preface
APPENDICES APPENDIX A: Optional Features

Page - ii

TABLE OF CONTENTS
SECTION 1. PRINTER OVERVIEW
Introduction. General Printer Specifications Character Fonts. Bar Codes. Physical. Optional Accessories.

1-1 1-2 1-4 1-5 1-6 1-7

SECTION 2. INSTALLATION AND CONFIGURATION
Introduction. 2-1 Unpacking and Parts Identification. 2-2 Setting Up the Printer. 2-3 Loading Labels, Tags and Ribbon in the CL608 and CL612e. 2-4 Loading Labels, Tags and Ribbon in the CL408 and CL412e. 2-8 Label Sensor Adjustments, CL608e and CL612e. 2-11 Label Sensor Adjustments, CL408e and CL412e. 2-11 Operator Panel, CL608e and CL612e. 2-12 Operator Panel,CL408e and CL412e. 2-14 Rear Panel, CL608e and CL612e. 2-16 Rear Panel, CL408e and CL412e. 2-17 Switches and Sensors, CL608e and CL612e. 2-18 Switches and Sensors, CL408e and CL412e. 2-19

Page - vi

PN 9001044 Rev. B

INTRODUCTION

The SATO CL Series e Thermal Transfer Printers are complete, high-performance on-site labeling systems. All printer parameters are user programmable using the front panel controls and the DIP switches. All popular bar codes and 14 human-readable fonts, including a vector font, are resident in memory providing literally thousands of type styles and sizes. The Operators Manual will help you understand the basic operations of the printer such as setup, installation, configuration, cleaning and maintenance. The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications. It can print labels up to four inches wide. If a wider label is needed, the CL608e can print labels up to six inches wide at the same resolution. The CL412e provides a higher print resolution, 305 dpi, to give laser-quality printing. It is useful when higher resolution is needed for detailed graphic images. The six inch wide companion printer to the CL412e is the CL612e. All of the CL Series e printers use the same command codes. The only differences are the allowable values representing the print positions on the label. These values are specified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable range for each printer is specified in a table for those command codes. This commonalty makes it very easy to convert labels from one CL printer to another without having to create an entirely different command stream. There are some caveats that must be observed though to compensate for the different resolution print heads. The effect of the different printer resolutions are best illustrated by taking a label designed for a 203 dpi printer and sending the command stream to the its 305 dpi counterpart. The label printed will be an exact two-thirds scale, including the fonts, bar code dimensions and line lengths/widths. The only exception is the PostNet bar code which has only one legal size and the printer resolution is automatically compensated for by the printer. Conversely, a label designed for a 305 dpi printer and sent to its 203 dpi cousin will be one-third larger. It probably will be truncated if the label size is larger than the maximum allowable for the printer. The following general information is presented in this section: General Printer Specifications Optional Accessories

Sensor Adjust Cap Screw Sensor Adjust Tab

Label Hold-Down

Page 2-4
diagram. Set the Adjustable Label Guide to keep the labels against the inside of the printer. 9. Close the Label Hold-Down by pushing downward on the green tab until it latches closed. NOTE: If the Label Dispenser option has been purchased, see Appendix A, for proper label routing instructions. 10. Adjust the Label Sensor Assembly to the correct position by loosening the Sensor Adjust Cap Screw located on the front side of the Label Hold-Down and moving the Sensor Adjust Tab to the correct position. After it is correctly positioned, retighten the Sensor Adjust Cap Screw. 11. If the ribbon is already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 12. If the ribbon is not loaded, see the following description for loading instructions.

Media Knob

Label Supply Guide Label Roll Support Label Roll

Printed Labels

Dispenser Routing

Label Guide

Label Backing

PN 9001074 Rev. By

Page 2-5
12. Adjust the Media Knob based on the media you have loaded. For media up to 2.3 inches wide, use the 1 position, for media between 2.3 and 4.6 inches wide, use the 2 position. For media wider than 4.6 inches, use the 3 position. If you use media narrower than 7 inches, using the wrong setting can void the print head warranty due to the excessive pressure. Caution: Using media narrower than the maximum print width may cause excess head wear due to the label edge. LOADING THE RIBBON 1. Open the Side Access Door by swinging it up and to the left. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator. 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. 3. Locate the Extra Ribbon Core supplied with the printer. Place the core on the Ribbon Rewind Spindle, pushing it all the way to the inside of the spindle. Note that the new empty core of each subsequent roll becomes the next rewind core. 4. Load the ribbon onto the Ribbon Supply Spindle, also pushing it all the way to the inside of the spindle. The dull side of the ribbon should be facing down as it travels through the Print Head Assembly. 5. Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram. 6. Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core. Make sure it matches the ribbon path shown in the diagram. 7. Manually turn the Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it. 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. NOTE: Run a test print to ensure that the labels and ribbons were loaded correctly. See the Test Print section on page 3-22 for instructions on how to run test prints.

ERROR:

ONLINE:

DSW2-3:

Page 2-13
Section 2. Installation OPERATOR PANEL CL408e and CL412e
LCD DISPLAY PANEL TWO-COLOR STATUS LED

OPTION CONNECTOR

LABEL TAKEN THRESHOLD ADJUST

LABEL TAKEN LED

Note: DSW1 (RS232 Parameter Select) is located on the RS232 Interface Board. The CL408e/CL412e Operator Panel consists of one two-color (red and green) LED indicator, two momentary contact switches, two DIP switches (a third is located on the RS232 interface card), four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer, however some are not accessible unless the front cover is open. They are used to set the printer operating parameters and to indicate the status of the printer to the operator. After you power on the printer, familiarize yourself with the keys and indicators as it will help you understand the configuration process. PRINT: Located behind the Front Access Door. Potentiometer to adjust print darkness (fine tuning). Located behind the Front Access Door. Potentiometer to adjust amount of back/forward feed for dispenser/cutter/tear-off bar position (+/- 3.75 mm) Located behind the Front Access Door. Potentiometer to adjust home position of the label (+/- 3.75 mm). Affects stop position of label feed, print position and dispense position.

OFFSET:

Page 2-14
STATUS: Two-color (Red, Green) LED that indicates the following status conditions: Green - Illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Red -Illuminated when there is a system fault such as an open print head. LINE: Momentary switch. Pressing this key toggles the printer between the on-line and off-line mode. When the printer is on-line, it is ready to receive data from the host. This key acts as a pause during a print job by taking the printer off-line. It can also be used as a Pause function key to stop label during the printing process. Momentary switch. Pressing this key feeds one blank label through the printer when it is off-line. When the printer is on-line, another copy of the last label will be printed (can be disabled via the LCD panel). Located behind the Front Access Door. DIP switch array to set operational parameters of the printer. DSW1 is used to set the RS232 parameters and is located on the RS232 interface board. 2 Line x 16 Character LCD display. Used for setting operational parameters of the printer. Located behind the Front Access Door. This potentiometer is used to adjust the sensing level of the Label Taken Sensor. Active only when the Label Dispense option is installed. Located behind the Front Access Door. This connector is used for the cutter and dispenser optional accessories. Located behind the Front Access Door. This LED is illuminated when a label is not present in the Label Taken Sensor. If it is not illuminated, a label has been detected in the sensor and printing will be inhibited until it is removed. This LED is active only when the Label Dispense option is installed. It is used to adjust the Label Taken Sensor threshold.

LABEL TAKEN THRESHOLD:

OPTION CONNECTOR:

LABEL TAKEN:

Page 2-15
Section 2. Installation REAR PANEL
Power On/Off Switch: AC Input: Turns power On or Off. Input 115V 50/60 Hz connector. Use the cable provided. Input power protection. Type 3A/250V. Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P. IEEE1284 Parallel I/F Module, AMP 57-40360 Universal Serial Bus I/F Module Ethernet 10/100BaseT I/F Module Two connectors for optional PCMCIA Memory Cards. External signal connector, AMP 57-60140.

AC Fuse: Interface Slot:

Memory Card Slot: EXT:
Cover Plate Remove for access to Dispenser and Fan-Fold Slots
PCMCIA Memory Expansion slot
I/F Module Parallel Shown

Power Switch

AC Fuse
External Accesory Connector AC Power Input Connector

Page 2-16

Power: AC Input: Switch to turn power On or Off. Input 115V 50/60 Hz connector. Use the cable provided. Input power protection. Type 3A/250V. Slot to plug in an interface adapter. An adapter must be connected before the printer is operational.The adapter types available are: RS232C Serial I/F Module, DB-25P. IEEE1284 Parallel I/F Module, AMP 57-40360 Universal Serial Bus I/F Module Ethernet 10/100BaseT I/F Module Two slots for optional PCMCIA Memory Cards. External signal connector for Accessories, AMP 57-60140.
Cover Plate Remove for access to Fan-Fold Slots
External Accesory Connector
PCMCIA Memory Expansion slot Power Switch

AC Power Input Connector

Page 2-17
Section 2. Installation SWITCHES AND SENSORS

Ribbon End Sensor:

This sensor is a motion detector that signals the printer when the ribbon supply is turning. When the print head is opened, this switch is activated and the printer will stop printing. This sensor unit contains two types of sensors, one for label gap and one for Eye-Mark sensing.

Head Open Switch:

Label Sensor Unit:

Ribbon Motion Sensor

Label Sensor Unit
Miminum Eye-Mark Size.12 in (3 mm) W x.24 in. (6 mm) L Label Feed Direction Min. Inter-Label Gap 0.12" (3 mm) 1.0" (25 mm) to 3.5" (90 mm) Label Gap Sensor
0.33" (9 mm) Eye-Mark Sensor
Backing Paper Inside Edge Label Inside Edge
CL608 and CL612 Label Sensor Positioning
Page 2-18 PN 9001074 Rev. B SATO CL Series e Printers

9001074 Rev. B

Page 4-1
Section 4: Cleaning and Maintenance
Print The fine adjustment for Print Darkness is the PRINT potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print and counterclockwise for lighter print. See Section 3:Configuration for instructions on performing potentiometer adjustments NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is adjusted for lighter print, the darkness will be lighter in all speed ranges selected by the command code. Print Speed The other method of controlling print quality is by controlling the speed at which the label is printed. This adjustment is made only on an individual label basis using either the Print Speed command code or the LCD display panel. For more details on this command, see Section 5: Programming. Changing the print speed allows the user to control the amount of time allowed for print element cooling before the media is stepped to the next print position. It is especially critical when printing ladder bar codes (bar codes printed with the bars parallel to the print line). When printing a ladder bar code, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will be smeared on the trailing edge. The Print Speed can be set using the LCD panel or with the Print Speed command code. The software command will override the any setting entered using the LCD panel.
CLEANING THE PRINT HEAD, PLATEN AND ROLLERS
Supplies needed: Cleaning the Print Head 1. Turn the printer off and remove the power cable. 2. Open the Label Access door.

SATO SA070 Cleaning Kit

3. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. Remove the ribbon. 4. Apply SATO Thermal Print Head Cleaner to a cotton swab. 5. The Print Head faces downward along the front edge of the assembly. Pass the end of the dampened swab along the entire width of the Print Head (you may need to move the ribbon out of the way to do this). 5. Check for any black coloring or adhesive on the swab after cleaning. 6. Repeat if necessary until the swab is clean after it is passed over the head.

CLEANING THE SENSORS

There are two sensors that are used to control the positioning of the label. One is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. The other is a reflective sensor that detects the light reflected from the bottom of the label liner. When a printed black Eye-Mark passes through the beam, the light is no longer reflected back to the sensor detector, indicating to the printer that it should use this position as the start of a new label. When dust, dirt or other foreign matter interferes with the light path of either of these sensors, the results is erratic label positioning. These sensors should be cleaned regularly, at least every two rolls of labels. Supplies Needed: 1. Turn the printer off and remove the power cable. 2. Open the Label Access Door. 3. Open the Label Hold-Down by disengaging the latch. The Label Hold-Down is spring loaded and will stay in the up position. Two rectangular holes will be visible underneath the Label Hold-Down when it is raised. These are located approximately 1 and 2 inches in from the printer side plate. 4. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs.
SATO CL Series e Printers 9001074 Rev. B Page 4-5 Label Hold-Down Assembly
Sensors located beneath Label Hold-Down
5. Use the cotton swab to clean any foreign matter from the exposed surface of the sensors.

REPLACING THE FUSE

Supplies needed: 1. Turn the printer power off and remove the power cable.

250V 3A Fuse

2. On the back of the printer, locate the Fuse Cap directly above the AC connector. 3. Unscrew the cap and remove the defective fuse. 4. Replace with a new 250V 3A fuse. 5. Screw the cap back onto the printer and replace the power cord.

Page 4-6

Section 3: Cleaning and Maintenance CLEANING THE PRINT HEAD AND PLATEN
Supplies needed: Cleaning the Print Head 1. Turn the printer off and remove the power cable and open the Top Access Door. 2. Open the Print Head Assembly by rotating the green Head Latch counter-clockwise. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. Remove the ribbon.
3. Apply SATO Thermal Print Head Cleaner to a cotton swab. 4. The Print Head faces downward along the front edge of the assembly. Pass the end of the dampened swab along the entire width of the Print Head (you may need to move the ribbon out of the way to do this). 5. Check for any black coloring or adhesive on the swab after cleaning. 6. Repeat if necessary until the swab is clean after it is passed over the head. 7. The head should be cleaned at least every time the ribbon is changed and more often in harsh environments. Cleaning the Platen 1. Turn the printer off and remove the power cord. 2. Open the Print Head Assembly by rotating the green Head Latch counter-clockwise. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. Remove the labels. 3. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 4. The Platen is the rubber roller directly below the Print Head. It should be cleaned of any ribbon or label residue. 5. Repeat if necessary. The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present.

4. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 5. Insert the cotton swab between the top and bottom pieces of the Sensor Unit and move back and forth to clean any foreign matter from the exposed surface of the sensors.

Page 4-9

Page 4-10
SECTION 5. PROGRAMMING REFERENCE
Information on programming the Cle Series printers can be found in the e and PRO Printer Programming Reference, PN 9001096 found on the Printer Utilities CD-ROM.

Page 5-1

Page 5-2
The CL Series e printers utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the CL Series e Series printers. These specifications include detailed information on how to properly interface your printer with your host system. The following information is presented in this section: Interface Types Using the Receive Buffer IEEE1284 Parallel Interface Universal Serial Bus (USB) Interface Local Area Network (LAN) Interface RS232C Serial Interface General Specifications Electrical Specifications Pin Assignments Ready/Busy Flow Control X-On/X-Off Flow Control Bi-Directional Communications Protocol

INTERFACE TYPES

The parallel interface for the CL Series e printers is a high speed, bi-directional interface that conforms to the IEEE1284 specification (ECP mode on some computers). The interface is also compatible with the older Centronics parallel interface standard. If it does not detect the correct IEEE1284 signals in the interface connection, it will automatically operate in the standard Centronics mode which is much slower. To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification. If either of these two are not present, the data rate is severely compromised. In order to provide flexibility in communicating with a variety of host computer systems all e printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order. The other interfaces available are a high speed (to 57.6K bps) serial interface, an Ethernet interface or an optional Universal Serial Bus (USB) interface. The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles. The RS232C Serial interface allows connectivity to a number of other hosts. The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus. Up to 127 peripherals can be connected to a single USB port.

Page 6-8 PN 9001074 Rev. B SATO CL Series e Printers
(20 hexadecimal) for the ID number, six zero characters (30 hexadecimal) in the Remaining Labels bytes and the 16 byte Job Name. Cancel (CAN) If a CAN (18 hexadecimal) command is received , it will stop the print job and clear all data from the receive and print buffers. A delay of five milliseconds or more is required before any new data can be downloaded. The CAN command is effective immediately upon receipt, even if the printer is off-line or in an error condition. The printer will return an ACK (06 hexadecimal) if there is no printer error condition and a NAK (15 hexadecimal) if an error condition exists. Print Job Upon receipt of a valid print job (<ESC>A. <ESC>Z), an ACK (06 hexadecimal) will be returned by the printer if there are no errors and a NAK (16 hexadecimal) if a printer error exists. Print Stop (DLE) If a DLE (10 hexadecimal) is received by the printer, the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists. Print Start (DC1) If the printer has been stopped by receipt of a DLE (10 hexadecimal) command, it can be restarted by sending a DC1 (hexadecimal 11) command. Upon receipt of this command an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists. (1) To provide compatibility with older SATO printers, the RS232 interface can be configured to use an earlier Bi-Com 3 ENQ/ACK/NAK protocol selected via DSW2-8 and DSW1-7/8 (on the RS232 Interface module).The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands. Also, there are additional Response Codes in the Status Byte Definition. It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software.

Page 6-9

Status Byte Definition, Bi-Com Protocol

ASCII 4

HEX OFF-LINE 49 4A 4B 4D 4E 4F 67 6A 6B No Errors Ribbon Near End Buffer Near Full

DEFINITION

Ribbon Near End and Buffer Near Full Print Stop (no error) ON-LINE, WAITING FOR DATA No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full Print Stop (without error) ON-LINE, PRINTING No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full Print Stop (without error) ON-LINE, WAITING TO DISPENSE A LABEL No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full Print Stop (without error) ON-LINE, COMPILING PRINT JOB No Errors Ribbon Near End Buffer Near Full Ribbon Near End and Buffer Near Full Print Stop (without error) OFF-LINE, ERROR CONDITION Head Open Paper End Ribbon End Media Error Sensor Error Head Error Cutter Error Other Error Condition

3 Short

Media Error

3 Short None None

Media Error Ribbon Near End Buffer Near Full

Page 7-4

APPENDIX A. OPTIONAL ACCESSORIES
This section contains instructions for using the following CL Series eoptional features: Label Rewinder Label Cutter Label Dispenser PCMCIA Memory Expansion Internal Flash ROM Memory Expansion Calendar Interface Cards

LABEL REWINDER

The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8.5 inches in diameter. It derives its power directly from the printers EXT connector using a built-in cable. The rewinder provides the ability to rewind tags/labels from the printer and subsequently be unwound for later use with applicators. Installation 1. Position the Rewinder at the front of the printer and align it with the label slot. (The Rewind Wheel/Spindle should be positioned away from the printer.) 2. Connect the built-in cable from the Rewinder to the EXT connector at the rear of the printer. 3. On the Rewinder, remove the metal clamp from the Rewind Spindle. 4. Feed the lead end of the label stock under the first spindle and onto the Rewind Spindle. Feed the stock around the spindle once, then replace the metal clamp over the label stock. Wind another revolution to ensure the labels are secure on the spindle. 5. Select the REWIND option on the rewinder, then set the power switch to ON. (The printer must be powered ON for the rewinder to function.) Removing and Unwinding the Roll As labels are printed, tension from the rewinder should keep the label stock taut as it wraps itself on the spindle.

Page A-1

Appendix A: Optional Features
To remove the roll from the spindle, first set the power switch to OFF. Remove the metal clamp, then remove the rewound roll of labels. To unwind for using with an applicator, first set the power switch OFF. Attach the lead edge of the labels from the rewind spindle to the applicator entry point. Select the WIND option on the rewinder, and when ready to begin, set the power switch to ON.

LABEL CUTTER

The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer. The cutter can be used to print labels of various lengths using continuous form label/tag stock or to easily separate labels when there is no perforation at the label gap. Operator Setup The following steps should be taken to set up the label cutter. 1. Install the label cutter, following the instructions provided with the unit. The installation time is approximately 20 minutes. 2. Power the printer ON. 3. The printer must be configured to use the Label Cutter option. Switches DSW3-1 and DSW3-2 on the front panel are used to configure the printer. To enable the cutter, DSW3-1 should be in the ON position and DSW3-2 should be in the OFF position. 4. Open the Print Head Assembly and feed the edge of the labels/tags into the cutter assembly and out between the label cutters. NOTE: Although the cutting blade is fairly well protected, be careful as you feed labels into the cutter area. You may want to have the printer powered OFF at this point. 5. Close the Print Head Assembly and place the printer on-line. 6. The Label Cutter is ready for use. 7. Adjust the cut position using the backfeed adjustment procedures outlined in Section 3: Configuration. General Operation The data stream to be sent to the printer may need to be altered to add the Cutter Command. If this command is not used, the cutter will default to cut after every label assuming it has been enabled in the printer configuration. For more details, see the e and PRO Printer Programming Reference. As the labels are printed, they will be cut based on the the data supplied using the cutter command.

Page A-2

Appendix A: Optional Features LABEL DISPENSE OPTION CL608e and CL612e
The CL608e and CL612e Label Dispense Option is an external mechanism that provides the ability to print labels in the demand mode. It is attached to rear of the printer with two screws and is connected to the internal drive mechanism of the printer. When the label dispenser is installed and configured for operation, the printer dispenses one label at a time, peeling the backing from the label, which allows for immediate application to the product by the operator. Operator Setup The following steps should be taken to set up the Label Dispense Option. 1. Install the option using the instructions provided with the unit. The installation time is approximately 30 minutes. 2. Power the printer ON. 3. The printer must be configured to used the label dispenser option. Switches DSW3-1 and DSW3-2 on the front panel are used to configure the printer. To enable the dispenser, both DSW3-1 and DSW3-2 should be in the ON position. 4. Remove enough labels from the backing paper to provide 24 to 30 inches of backing free from labels. 5. Open the Print Head assembly and feed the backing paper through the print area in the normal manner. 6. At the label exit area, feed the backing paper down and behind the Knurled Roller, then back down and around the Backing Roller. 7. Feed the backing paper out the slot in the bottom rear of the printer and attach to the Backing Rewind Spindle.

Backing Rewind Spindle

Knurled Roller

Backing Roller

Label Dispenser Routing, CL608e/CL612e
SATO CL Series e Printers PN 9001074 Rev. B Page A-3
8. Close the Print Head and place the printer on-line. 9. The Label Dispense Option is ready for use.

LABEL DISPENSE OPTION

The CL408e and CL412e have an internally mounted Label Dispense Option which rewinds the label backing as the labels are stripped. When the Label Dispense Option is installed and configured for operation, the printer dispenses one label at a time, peeling the backing from the label, which allows for immediate application to the product by the operator. Operator Setup The following steps should be taken to set up the Label Dispense Option. 1. Install the Label Dispense Option using the instructions provided with the unit. The installation time is approximately 30 minutes. 2. Power the printer OFF. 3. The printer must be configured to used the Label Dispense Option. Switches DSW3-1 and DSW3-2 on the front panel are used to configure the printer. To enable the dispenser, both DSW3-1 and DSW3-2 should be in the ON position. 4. Remove enough labels from the backing paper to provide 24 to 30 inches of backing free of labels. 5. Open the Top Access Door and the Front Access Door. 6. The Backing Idle Roller is held closed by the green Front Access Door Latch ( the Front Access Door is held in the closed position by a magnetic latch when the Label Dispense Option is installed). Push down on the rear of the
Backing Retainer Prong Front Access Door

Backing Take-Up Spindle

Spindle Handle Backing Idle Roller Label Backing Backing Drive Roller
Label Backing Path, CL408e/CL412e
Page A-4 PN 9001074 Rev. B SATO CL Series e Printers
Front Access Door latch until it releases and swing the Backing Idle Roller out of the way. 7. Open the Print Head and feed the backing paper through the print area in the normal manner. 8. Route the label backing down the front of the print mechanism and around the Backing Drive Roller. 9. Wrap the backing under and around the Backing Take-Up Spindle, routing it under the two retainer prongs. 10. Manually turn the Backing Take-Up Spindle counter-clockwise to take up all the slack in the backing. 11. Swing the Backing Idle Roller back into position until the Front Access Door Latch engages. 12. Close the Front Access Door until the magnetic latch engages. 13. Close the Print Head. 14. Close the Top Access Cover. 15. To remove the backing from the Backing Retainer Spindle, pull outward on the green Spindle Handle. This will slide the rolled-up backing out from under the two retainer prongs, allowing the label backing to be easily removed and discarded. General Operation Send your data stream in the normal manner to the printer. Labels should print one at a time, even if your print quantity command requests more than one label. As the labels are printed and presented for the operator to remove, the backing paper will be

SRAM or Flash PCMCIA Version 2.1 (JEIDA Version 4.1) Up to 4MB SRAM or 16MB Flash 68 Approximately two years (manufacturer dependent) Yes Yes

Page A-7

Appendix A: Optional Features INTERNAL FLASH ROM MEMORY EXPANSION
Description A factory installed option allows the internal FLASH ROM to be expanded from 2MB to 6 MB by adding an additional 4MB. It can be used to store fonts, graphic images and form overlays. The Expanded Memory is selected using the <ESC>CC Memory Area Select command. This option requires the installation of an Expanded Memory pcb and is a factory-only installed option.

Page A-8

Appendix A: Optional Features CALENDAR ALL MODELS
The Calendar Option allows the date and time to be maintained in the local printer rather than using the system clock. It consists of an integrated circuit module containing the clock components and battery and plugs into a socketon the main pcb assembly. A qualified technician should perform the upgrade as it requires modifications to the main PCB assembly. Please call SATO Technical Support if you need to add this option to an existing printer in the field.
PLUG-IN INTERFACE MODULES
The CL Series e printers have user changable Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws. Use the following procedure to replace an interface molule. 1. Turn power off both the printer and the host and remove the power and interface cables. WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry and is not covered by warranty. 2. Remove the two Interface Module Retaining Screws. 3. Grasp the Interface Module and pull it out of the connector. 4. Place the new Interface Module in the slot and press inward firmly until it is properly seated. 5. Replace the two Interface Card Retaining Screws. 6. If the new Interface Module is for a serial interface, set DSW1 for the proper operation. 7. Connect the interface cable to the connector.

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