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FO-DC500/DC525/DC600

DOCUMENT COMMUNICATION SYSTEM
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
FO-DC500/FO-DC525 FO-DC600

OPERATION MANUAL

Installation Sending and Receiving Documents Network Scanner Option Network Printer Option Making Copies Special Functions Optional Settings Printing Lists and Reports Maintenance Troubleshooting

all.book

Page 1

Thursday, May 13, 2004

8:51 AM

U.S.A.

WARNING - FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the users authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OF 1991 "The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the following information: (1) The date and time of transmission. (2) Identification of either the business, business entity or individual sending the message. (3) Telephone number of either the sending machine, business, business entity or individual. In order to program this information into your facsimile machine, please refer to the appropriate instructions in the operation manual."
As an ENERGY STAR partner, SHARP has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Canada

This product meets the applicable Industry Canada technical specifications
The Ringer Equivalence Number is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

Introduction

Welcome, and thank you for choosing a SHARP FO-DC500/525/600 Document Communication System. The features and specifications of the system are shown below. Automatic dialing Conventional Auto Dialing: Rapid Key Dialing: 59 numbers Speed Dialing FO-DC500/525: 100 numbers FO-DC600: 200 numbers Personal Auto Dial Books FO-DC500/525: 20 books FO-DC600: 40 books (59 Rapid Keys, 16 Speed Dial numbers per book) FO-DC500/525: 8 MB (approx. 500 pages) FO-DC600: 16 MB (approx. 1,000 pages) Optional memory: FO-8MK (8 MB; approx. 500 pages) 33,600 bps (max.) with automatic fallback to lower speeds. Approx. 2 seconds Initial starter cartridge (included with machine): Approx. 3000 pages Replacement cartridge (FO-50ND): Approx. 6000 pages Initial starter cartridge (included with machine): 20,000 pages (ave.) Replacement cartridge (FO-47DR): 20,000 pages (ave.) Standard: 203 x 98 lines/inch (8 x 3.85 lines/mm) Fine/Halftone: 203 x 196 lines/inch (8 x 7.7 lines/mm) Super fine: 203 x 391 lines/inch (8 x 15.4 lines mm) Ultra fine: 406 x 391 lines/inch (16 x 15.4 lines/mm) 64 levels

Memory size*

Modem speed Transmission time* Toner cartridge yield** (continuous printing, 4% page coverage, letter paper) Drum cartridge yield** (continuous printing, 4% page coverage, letter paper) Resolution

Halftone (grayscale)

*Based on Sharp Standard Chart at standard resolution, excluding time for protocol signals (i.e., ITU-T phase C time only). **The yields may vary depending on coverage and operating conditions.

Page 2

Automatic document feeder Letter paper (20 lb): Max. 50 pages Legal paper: Max. 20 pages (Note: 11 x 17 paper must be loaded one page at a time.) Paper capacity FO-DC500: 250 sheets (20 lb) FO-DC525/600: 750 sheets (20 lb) (FO-DC500/600: 500-sheet cassette available as option) MMR, MR, MH, Sharp (H2), JBIG Public switched telephone network ITU-T (CCITT) G3 mode, Super G3 mode Horizontal: 406 lines/inch (16 lines/mm) Vertical: 391 lines/inch (15.4 lines/mm) Automatic feeding: Width: 5.8 to 10.1" (148 to 257 mm) Length: 5.0 to 14.3" (128 to 364 mm) Manual feeding: Width: 5.8 to 11.0" (148 to 279 mm) Length: 5.0 to 38.0" (128 to 966 mm) (maximum length 19" (483 mm) when ultra fine resolution is used.) 10" (257 mm) max. 8.0" (203 mm) max. 16 ppm Auto/Manual 1.3 sec/page (letter paper; scan time only, excludes document feeding time) Yes Single/Multi/Sort (99 copies/page) 120 V AC, 60 Hz 50 - 86F (10 - 30C) 20 to 85% RH

Compression scheme Applicable telephone line Compatibility Printing resolution Input document size
Effective Scanning width Effective Printing width Printing speed Reception modes Instascan speed Full Dual Access Copy function Power requirements Operating temperature Humidity

Page 3

Power consumption
FO-DC500/525 FO-DC600 Standby: 9 W 9W Standby (all options installed): 16 W 16W Maximum: 760 W 800 W FO-DC500 FO-DC525/600 Width: 21.5" (546 mm) 21.5" (546 mm) Depth: 16.2" (412 mm) 16.2" (412 mm) Height: 13.6" (346 mm) 17.0" (431 mm) (Not including paper tray or attachments) Approx. 31.3 lbs. (14.2 kg) 48.5 lbs. (22.0 kg) (Not including supplies, paper tray or attachments)

Dimensions

Weight
As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification changes for product improvement without prior notice. The performance specification figures indicated are nominal values of production units. There may be some deviations from these values in individual units.
Important safety information
Be sure to save these instructions! When using this equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Do not disassemble this machine or attempt any procedures not described in this manual. Refer all servicing to qualified service personnel. This machine must only be connected to a 120 V, 60 Hz, grounded (3-prong) outlet. Connecting it to any other kind of outlet will damage the machine and invalidate the warranty. Do not install or use the machine near water, or when you are wet. For example, do not use the machine near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Take care not to spill any liquids on the machine. Use only the power cord provided with the machine. Do not use an AC extension cord.

Page 4

Unplug the machine from the telephone jack and then the power outlet and consult a qualified service representative if any of the following situations occur: - Liquid has been spilled into the machine or the machine has been exposed to rain or water. - The machine produces odors, smoke, or unusual noises. - The power cord is frayed or damaged. - The machine has been dropped or the housing damaged. Do not allow anything to rest on the power cord, and do not install the machine where people may walk on the power cord. Never insert objects of any kind into slots or openings on the machine. This could create a risk of fire or electric shock. If an object falls into the machine that you cannot safely remove, unplug the machine and consult a qualified service representative. Do not place this machine on an unstable cart, stand or table. The machine could be seriously damaged if it falls. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use a telephone to report a gas leak in the vicinity of the leak. The power outlet must be installed near the equipment and must be easily accessible. Important: This machine is not designed for use on a line which has call waiting, call forwarding, or certain other special services offered by your telephone company. If you attempt to use the machine in conjunction with any of these services, you may experience errors during transmission and reception of facsimile messages. This machine is not compatible with digital telephone systems.

To enter a space, press To change case, press
To clear a mistake, press
To enter a number as part of a name, press the appropriate numeric key. To
enter the symbol on a letter key (the character to the right of the slash), press SYMBOL (SYM will appear in the display) and then the letter key (press SYMBOL again to turn off symbol entry mode).
To move the cursor, press
sequence of letters, press
. To switch between letter insertion
and letter replacement mode when the cursor is in the middle of a.
twice to return to the date and time display.
Page 27 Thursday, May 13, 2004
Setting the Date and Time
The date and time appear in the display, in reports, and at the top of each page you transmit. Set the date and time by pressing the keys on the operation panel as shown below.
until DATE&TIME SET is selected.
ENTRY MODE 01:DESTINATION SETTING 02:PASSCODE SETTING 03:OWN PASSCODE SET 04:DATE&TIME SET
The currently set date and time appear
DATE&TIME SET MODE 01-10-2004 TIME 11:35 AM
Enter a two-digit number for the month (01 for January, 02 for February, 12 for December, etc.). Example: March 0
To correct a mistake, press
then enter the correct number.
to move the cursor back to the mistake and
Enter a two-digit number for the day (01 to 31). Example: The 5th
Page 28 Thursday, May 13, 2004
Enter the year (four digits). Example: 2004
Enter a two-digit number for the hour (01 to 12) and a two-digit number for the minute (00 to 59). Example: 9:25

to select A.M. or

to select P.M.

to start the clock.

Page 29 Thursday, May 13, 2004

Daylight Saving Time

If desired, you can set the clock to move forward and backward automatically at the beginning and end of Daylight Saving Time.
Display: MENU MODE 1:RECEIVE MODE 2:DESTINATION SETTING 3:ENTRY MODE
until DAY LIGHT SAVING is selected.
02: PASSCODE SETTING 03:OWN PASSCODE SET 04:DATE&TIME SET 05: DAY LIGHT SAVING
DAY LIGHT SAVING 1=YES 2=NO
Press 1 to turn on the Daylight Saving Time function, or 2 off.

to turn it

and then enter the

number that you wish to use (1 to 100 on the FO-DC500/525, or 1 to 200 on the FO-DC600). (If you enter less than three digits, press

to complete the entry.)

If the network scanner option is installed, SELECT DESTINATION TYPE will appear in the display. Make sure that FAX is selected (press or if needed), and then press
(To program an e-mail address in an auto-dial number, see page 90.)
Enter the fax number by pressing the numeric keys (maximum of 60 digits including pauses).
If a pause is required between any of the digits to access a special service
or an outside line, press
(two seconds per pause). The pause will
appear as a hyphen. Several pauses can be entered in a row.
Page 41 Thursday, May 13, 2004
DESTINATION SET CHAIN DIAL 1=YES 2=NO
Press or to select YES if the number programmed is an area code or access code to be used for Chain Dialing (see Chain Dialing at the end of this procedure). Select NO if the number is a regular fax number. After making the selection, press
Enter the name of the party by pressing the letter entry keys (max. of 20 characters). (Make sure the Rapid Key overlay is flipped down.) S H / } Example: SHARP = Caps Lock P/= A/ | R/$
Page 42 Thursday, May 13, 2004
If the dual-line option is installed (and Chain Dial was set to NO in the above step), SELECT THE LINE will appear. Select LINE-1 if you want the auto-dial number to use only Line 1. Select LINE-2 if you want the autodial number to only use Line 2. Select AUTO if you want the auto-dial number to use the first available line. Press selection, and then press

to make the

Return to Step 5 to program another number, or press to return to the date and time display.

repeatedly

If you programmed a Rapid Key number, you can write the name of the
party on the label above the Rapid Key.
Chain Dialing for area and access codes

You can also program an area code or access code in a Rapid Key or Speed Dial number using the above programming procedure. In Step 10, select YES to set the number as a Chain Dialing number. After you dial an area code or access code using a Rapid Key or Speed Dial number set for Chain Dialing, the machine will wait for you to dial the remainder of the number (you can dial the remainder of the number by pressing a Rapid Key, by pressing the Speed Dial key and entering a Speed Dial number, or by pressing numeric keys). Note that the remainder of the number should not be set as a Chain Dial number if programmed in a Rapid Key or Speed Dial number.
The maximum number of digits that can be dialed at one time by Chain

Dialing is 60.

Page 43 Thursday, May 13, 2004
Editing auto-dial numbers
To make changes in a number previously stored, repeat the programming procedure. Select the Rapid Key or Speed Dial number for which you want to make changes in Step 5, and then change the number(s) and/or name(s) when they appear in the display (Steps 7 and 9).
Clearing auto-dial numbers
Note: You cannot clear a number if it is used in a program or timer operation, or if it is included in a Group Key. First clear the number from the operation or group, then perform the following clearing procedure. To check where the number is used, print out the Program/Group List or the Timer List as explained on page 212.
ENTRY MODE 01:DESTINATION SETTING 02:PASSCODE SETTING 03:OWN PASSCODE SET DESTINATION SETTING 1=SET 2=CLEAR

. Press

to select

CLEAR.

DESTINATION CLEAR PRESS RAPID OR SPEED
Page 44 Thursday, May 13, 2004
To clear a Rapid Key, press the Rapid Key. To clear a Speed Dial number, press
and then enter the number
with the numeric keys. (If you enter less than three digits, press complete the entry.)
Return to Step 5 to clear another number, or press return to the date and time display.

repeatedly to

Page 45 Thursday, May 13, 2004
Sending a Fax by Automatic Dialing
The machine features full dual access, which means that you can load a document and dial by automatic dialing even when the machine is occupied with another job. After you dial, your document will be immediately scanned into memory and then transmitted once all previously stored jobs have been completed. If more than one document has been scanned into memory for transmission, the documents (jobs) will be transmitted in the order in which they were scanned. If you have an urgent transmission and do not want to wait until previously stored jobs are completed, you can press PRIORITY after loading your document. Your document will be transmitted immediately after the current job is finished. If you dont want the document to be transmitted from memory, you can press

Network Scanning and Sender E-mail settings
The network scanning settings allow you to select the method for assigning a file name to a scanned image and enter a subject for Scan to E-mail (the subject can also be entered from the operation panel of the machine as explained in Scan to E-mail Setup on page 85). Click Network Scanning in the menu and then configure the settings as needed. When finished, be sure to click Submit to store the new settings. To enter the sender name and sender e-mail address that appear on e-mail that you send, click Sender E-mail. The sender information can be entered separately for each personal book and for the COMMON book. Note: Do not include special characters or symbols in the sender name (special characters may prevent transmission on some networks). For example, the following characters cannot be used if any computers involved in the transmission are running Windows XP: +/ : < > | ? For detailed information on all the settings in the Web page, click Help.
Page 82 Thursday, May 13, 2004
Storing Network Scanning Destinations
Network scanning destinations can be stored in Rapid Keys and Speed Dial numbers. The Rapid Keys and Speed Dial numbers can be in a personal book or in the COMMON book.
Scan to E-mail can be performed by manually entering the destination email address at the time of transmission, or by using a Rapid Key or Speed Dial number. A Scan to E-mail destination can be stored in a Rapid Key or Speed Dial number using the Web page, or using the operation panel on the machine (to use the operation panel, see page 94).
To use Scan to FTP, the destination must be previously stored in a Rapid
Key or Speed Dial number. A Scan to FTP destination can only be stored in a Rapid Key or Speed Dial number using the Web page.
To use Scan to Desktop, the Network Scanner Tool and SharpDesk
programs must be installed in the destination computer. During installation and setup the Network Scanner Tool automatically stores the computer as a Scan to Desktop destination, and for this reason, the Web page should not be used to store Scan to Desktop destinations. However, the Web page can be used to change the selected file format for a Scan to Desktop destination, copy a Scan to Desktop destination into a different address book, or delete a Scan to Desktop destination if the Network Scanner Tool has been uninstalled from the computer.
Fax destinations can also be stored in Rapid Keys and Speed Dial numbers

using the Web page.

Page 83 Thursday, May 13, 2004
Storing destinations in the Web page
To store a destination, click the desired destination type (E-mail, FTP, Fax or Group) under Destination Management in the Web page menu. In the Destination Management page, enter the destination name and select a personal address book or the COMMON book. To select a Rapid Key or Speed Dial number, select the Location Assigned Manually checkbox and select a Rapid Key or Speed Dial number from the list. Enter the information required for the destination type, and click Submit.

G4 provides the greatest amount of compression and works well with most
black and white files. If the recipient cannot open a G4-compressed file or experiences other difficulties, try G3 or NO COMPRESSION.

and then press

repeatedly to return to the date and

time display.

Page 88 Thursday, May 13, 2004
Scan to E-mail Using the E-mail Key
Use the e-mail key when you wish to manually enter the e-mail address of a recipient for Scan to E-mail. The scanned image will be sent as an e-mail attachment. A message can also be included as explained in Steps 5 and 6. Important: To use Scan to E-mail, the setup procedures outlined on page 74 must be completed. This includes setting a default sender as explained in the procedure beginning on page 85 of this manual.
If you need to change the e-mail subject, use the procedure on page 85.

to set

the resolution and contrast if needed. The default resolution is FINE. Note that STANDARD and SUPER FINE are primarily for faxing and are not recommended for scanning.

SCAN TO E-MAIL TO: [

Enter the e-mail address of the recipient by pressing the letter entry keys (for details, see Step 5 on page 86; max. of 60 characters). (Make sure the Rapid Key overlay is flipped down.)
Page 89 Thursday, May 13, 2004
If you wish to enter a message, your name, or your return e-mail address, or select the file format for the document, press. (If you wish to use the default settings you entered on page 85 and do not need to enter a message, go directly to Step 8.)
Your preset sender and file format appear in XXX.
to select the option you want to change, and then press
. Change the selected option as follows:

Enter your name, press

, enter your e-mail address, and press

FILE FORMAT

Press to select the desired combination of file format (TIFF or PDF)
and compression (G3, G4 or NO COMPRESSION), and then press

MESSAGE

Use the letter entry keys to enter a message (see Step 5 on page 86; maximum of 256 characters). A line break can be entered by pressing. When finished, press
When you have finished changing the options, press or START SCANNING. to select

Printing out the IP address of the printer
In some cases it is necessary to enter the IP address of the machine when installing the printer driver. To check the IP address, follow the procedure in Printing out the Network Settings on page 79.

Page 123

Network types
There are two types of networks, a peer to peer network where you print directly to the printer without going through a server, and a client-server network where you print through a server. Follow the appropriate instructions below for your operating system and your network type to install the printer driver.
Client-server network: Installing the printer driver in the server
To use the printer on a client-server network, the printer driver must first be installed in the server (this must be done before installing the printer driver in client computers). Follow the appropriate procedure for your server's operating system.
Click the Windows Start button, point to Settings, and then click on Printers.
Double-click Add Printer in the Printers window to run the Add Printer Wizard and then click Next. Select Local Printer. Make sure that Automatically detect and install my Plug and Play printer is not selected and click Next.

Windows 2000 Server

Page 124
Select Create a new port and select Standard TCP/IP Port from the list. Click Next.
The Add Standard TCP/IP Printer Port Wizard will appear. Click Next.
Enter the IP address of the printer (the port name is filled in automatically).
If you need to check the IP address, follow the procedure in Printing out the
Network Settings on page 79.
Make sure that the printer has been turned on and has been configured for network printing, and then click the Next button.

Page 125

Select Custom and then click the Settings button.
The Configure Standard TCP/IP Port Monitor window will appear. Select LPR for the protocol, and enter any name for the queue name. Click OK.

Page 126

Click the Next button.
Check your settings and then click the Finish button.
The Add Printer Wizard will display a list of printer models and manufacturers. Click the Have Disk button. Insert the PRINTER UTILITIES CD-ROM into your CD-ROM drive. If the Readme First window appears, click Cancel to close the window. Enter the path Q:\Option\English\2kxp_pclxl (substitute the letter of your CD-ROM drive for Q) and click the OK button. The printer driver name will appear in the Add Printer Wizard. Click Next.

Windows 2000/XP

Follow Steps 1 through 14 of the procedure for installing the printer driver in Windows 2000 Server. In Step 15, select Do not share this printer, click Next, and then follow the instructions on your screen to finish installing the printer driver. During the procedure you will need to enter the IP address of the printer. To check the IP address, see "Printing out the IP address of the printer" on page Printing out the IP address of the printer on page 122.

Windows NT

Follow Steps 1 through 15 of the procedure for installing the printer driver in Windows NT Server. In Step 16, select Not shared, click Next, and then follow the instructions on your screen to finish installing the printer driver. During the procedure you will need to enter the IP address of the printer. If you need to check the IP address, follow the procedure in Printing out the Network Settings on page 79.

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Windows 98/Me
Before installing the printer driver in Windows 98/Me, you must first install the IP Peer-to-Peer Redirector. The IP Peer-to-Peer Redirector is installed from the CD-ROM in the FO-LN1 network interface kit. Follow these steps to install the IP Peer-to-Peer Redirector and then the printer driver.
Insert the FO-LN1 network interface CD-ROM into your CD drive.
Click the Start button and select Run.
Type in Q:\IP-P2P\SETUP.EXE (substitute the letter of your CD-ROM drive for Q), and click OK.
Follow the instructions in the Setup program.
If the Setup program detects a previous installation of the IP Peer-to-Peer
Redirector, the program asks whether to delete the old driver and continue the installation procedure. Click Yes or No.
When the Peer-to-Peer Setup screen appears, click Find Printers.
Select the name of the printer to install. Then click Select and Permanent.

Click OK.

After the redirector is installed, the printer selected in Step 6 will appear as
a port in Printer Properties.
Next, install the printer driver. Click the Start button, point to Settings, and then click on Printers. Double-click Add Printer in the Printers window to run the Add Printer Wizard and then click Next.

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Select Local Printer and click Next.
The Add Printer Wizard will display a list of printer models and manufacturers. Click the Have Disk button. Insert the PRINTER UTILITIES CD-ROM into your CD-ROM drive. If the Readme First window appears, click Cancel to close the window. Enter the path Q:\Option\English\98Me_pclxl (substitute the letter of your CD-ROM drive for Q) and click the OK button. The printer driver name will appear in the Add Printer Wizard. Click Next.
The Add Printer Wizard will show a list of available ports. Select the port you added when you installed the IP Peer-to-Peer Redirector and click Next. Follow the instructions on your screen to finish installing the printer driver.

. Copying will begin.

Enter the desired number of copies per original with the numeric keys.
MULTI/SORT COPY MODE 1 = MULTI 2 = SORT
If the desired number of copies is from

1 to 9, enter 0 first.

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Making Copies

Select MULTI if you do not want the copies sorted, or SORT if you want the copies sorted (press or ).

Originals

Example of three copies each of three originals

Sorted (SORT COPY)

A B C A B C A B C

Not sorted (MULTI COPY)

A A A B B B C C C

to begin copying.

Checking and canceling copy jobs in memory
You can display the status of copy jobs in memory by following the steps below. You can also cancel a copy job with this procedure.
Display: MEMORY STATUS REPORT 1:COPY STATUS 2:MEMORY TX STATUS 3:MEMORY RX STATUS 4:MESSAGE CLEAR
overlay). Make sure that COPY STATUS is selected in the display.
Number of stored copy jobs

The copy jobs appear.

COPY STATUS (004) 001:M#133 10:36 AM To print out the list of jobs, press COPY : COPYING REPORT 002:M#136 10:39 AM. N/* SORT COPY: COPYING 3-digit memory
number assiged to job Type of job (sort or not)

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6. Special Functions

Broadcasting
The Broadcasting function allows you to send the same fax to as many as 179 destinations on the FO-DC500/525, or 279 destinations on the FO-DC600, in a single operation. First load the document, then enter the numbers of the receiving machines. The document will be automatically transmitted to each destination.
If the network scanner option is installed, you can also select e-mail
recipients as destinations of a broadcast transmission (this is called I SEND MODE). An e-mail address can be entered directly or specified using a Rapid Key or Speed Dial number.

Load the document (s).

Select the destinations using any of the following methods:

Printing received faxes

When a fax has been received to memory because the Print Hold function is turned on, RCVD PRINT HOLD FAX will appear in the display. Follow the steps below to print the fax (or faxes).
Make sure that PRINT HOLD DATA
PRINT is selected in the display.
Press the numeric keys to enter the Print Hold code.
The received fax will print out.

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Clearing the Print Hold code
Follow the steps below if you need to clear the Print Hold code. Note: To clear the Print Hold code, Option Setting 38 must first be set to NO.
Make sure that PRINT HOLD CODE
CLEAR is selected in the display.

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Department Control
Department Control is used to restrict use of the machine to authorized users. When it is activated, a department code must be entered before an operation can be performed.
Department Control can only be activated by your Sharp dealer. If you wish
to use this function, contact your dealer.
Department Control allows you to track the number of pages transmitted as
well as the transmission time for each authorized department or person. See Department Usage List on page 215.
Programming Department Codes
Up to 99 different Department Codes can be programmed to allow access to the machine. Transmitted pages and transmission time will be kept track of separately for each code. After you enter a code, inform the appropriate group or individual.
A name must be assigned to each code. Only the name, not the code, will
appear on the Department Usage List.
Be sure to keep a record of each code and name. If you misplace the
record, contact your dealer.
until DEPT. PASSCODE is selected.
ENTRY MODE 06:ID # MODE 07:SYSTEM # MODE 08:STORE JUNK FAX # 09:DEPT. PASSCODE 10:BOOK ENTRY MODE

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DEPARTMENT CODE MODE 1=SET 2=CLEAR
(To clear a Department Code, select CLEAR and then press
Programming: Enter a 2-digit number from 01 to 99 with the numeric keys. This number identifies the Department Code that you will enter in the next step. Clearing: Enter the 2-digit number that identifies the Department Code you want to clear.
Note:It is not possible to clear the Department Code that you are currently using to access the machine. It is also not possible clear a Department Code if only one code is programmed.
Programming: Enter a Department Code (4 digits or the number of digits set by Option Setting 27 as explained on page 208). Clearing: Enter the Department Code that you wish to clear, and go to Step 9.
Press the letter entry keys to enter a name for the Department Code.
Return to Step 5 to program (or clear) another Department Code, or press

Open the operation panel.
Squeeze the release marked PANEL

RELEASE and pull up.

Wipe the scanning glass, white backplate, and rollers with a soft cloth.
Make sure that all dirt and stains (such as correcting fluid) are removed, as
dirt will cause vertical lines on transmitted images and copies. (If necessary, wipe with denatured alcohol.)

White backplate

Rollers

Scanning glass

The Housing
Wipe the external parts and surface of the machine with a dry cloth. Caution! Do not use benzene or thinner. These solvents may damage or discolor the machine.

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Replacing the Verification Stamp
If you are using the Verification Stamp function, you will need to replace the ink cartridge in the stamp unit when it runs out of ink (when the stamped mark on original documents becomes faint). A new ink cartridge can be obtained from your dealer.
Remove the ADF exit tray.
Press down on the protruding tab of the green ink cartridge and pull the cartridge out with your fingers.
Insert the new ink cartridge into the machine (make sure that the tab is facing out).
Replace the ADF exit tray.

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Problems and Solutions

Line error

Problem LINE ERROR appears in the display, and/or a transaction report is printed out with COM. Eand a number from 0 to 31 in the NOTE column. Solution Try the transaction again. If the error persists, check the following: Check the hookup. The cord from the TEL. LINE jack to the wall jack should be no longer than six feet. Make sure there are no modem devices sharing the same telephone line. Check with the other party to make sure their fax machine is functioning properly. Have your telephone line checked for line noise. Try connecting the machine to a different telephone line. If the problem still occurs, your machine may need service.

10. Troubleshotting

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Dialing and transmission problems
Problem Dialing is not possible. Solution Make sure the power cord is properly plugged into a power outlet. Make sure that the telephone line is properly connected to both the TEL. LINE jack and the wall jack. Make sure that the machine is set to the correct dialing mode for your telephone line. See Option Setting 22 in Chapter 7. The power is on, but no transmission takes place. Make sure that the receiving machine has paper. Make sure that the telephone line cord is plugged into the TEL. LINE jack, and not the TEL. SET jack. If the receiving machine is in manual mode with no attendant, reception will not be possible. If the receiving machine is not a Sharp model, make sure it is G3 compatible. Check the display for error messages. Press the SPEAKER key and check for a dial tone. Nothing is printed at the receiving end. A distorted image is received at the other end. Make sure that the document for transmission is placed face down in the feeder. If ECM mode (Option Setting 9) is turned off, noise on the telephone line may cause distortion. Try sending the document again. Make a copy of the document on your machine. If the copy is also distorted, your machine may need service.

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Reception and copying problems
Problem The machine doesnt receive documents automatically. Solution Make sure that the reception mode is set to AUTO. If you subscribe to a distinctive ring service, make sure that the Distinctive Ring function is set to the correct ring pattern. If you do not subscribe to a distinctive ring service, make sure that Distinctive Ring is set to OFF SETTING. (See Distinctive Ring in Chapter 6.) Ask the other party to send higher contrast documents. If the contrast is still too low, your machine may need service. Make a copy or print a report to check your machines printing ability. The toner cartridge may need replacement. The printed image appears dirty and/or the paper jams frequently. The power is on, but no reception takes place. Received images are distorted. Have a service technician clean the print compartment.
The received document is faint.
Make sure that the wall jack is connected to the TEL. LINE jack, and not the TEL. SET jack. If ECM mode (Option Setting 9) is turned off, noise on the telephone line may cause distortion. Have the other party try sending the document again. If the other machine has ECM mode, make sure this feature is turned on in both machines (see Option Setting 9). Make a copy or print a report on your machine. If the copy or report is also distorted, your machine may need service. The drum cartridge may be damaged. Try a new drum cartridge. The fusing unit and transfer roller may need to be replaced during the life of the machine if print quality begins to deteriorate. This must be done by a service technician.

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The quality of copies is poor and/or black lines appear.
Any dirt or material on the scanning glass will cause lines to appear on copies and transmitted faxes. Clean the scanning glass as explained in Chapter 9. The drum cartridge may be damaged. Replace the drum cartridge.
Dots appear at regular intervals on received documents and copies. The printing paper comes out blank when you try to receive a document.
Make sure that the document is loaded properly in the feeder of the transmitting machine. Make a copy or print a report to confirm the printing ability of your machine.

General problems

Problem Nothing appears in the display. Solution Make sure the power cord is properly plugged into a power outlet and the power switch is turned on. Connect another electrical appliance to the outlet to see if it has power. The machine does not respond when you press any of its keys. Automatic document feeding does not work for transmission or copying. No reception occurs when polling is attempted. If a beep sound is not made when you press the keys, turn off the power switch and then turn it on again several seconds later. Check the size and weight of the document (see Transmittable Documents in Chapter 2).