Gigaset 3015 Classic, Basis, A31008-G3015-B001-1-19

UMSCHL_V.FM

20.12.99

Gigaset Classic

Operating Instructions

and Safety Precautions !

General

Safety precautions

q Only use the plug-type AC adapter supplied as indicated on the underside of the unit. q Never use ordinary (non-rechargeable) batteries. Only use approved batteries (rechargeable);
otherwise the battery casing could be destroyed (dangerous), see the table on page 7.
q The mobile unit can affect medical equipment. q The mobile unit can cause unpleasant humming in hearing aids. q never set up the base station in bathrooms or showers. q Never use the telephone in environments where there is a risk of explosion (e.g. paint shops). q Batteries and telephones should always be disposed of in an environmentally responsible way. q Always include the operating instructions when passing on your Gigaset unit to someone else. q The battery compartments of the mobile unit contain the following information labels:
Observe correct polarity when inserting rechargeable batteries.
Use the battery type indicated in these operating instructions.

Displays

Base station icon Charging status icon Mailbox function: New number in the caller list Off hook External connection Internal connection Mobile unit locked New message on telephone answering machine
Pause Blank Star key ~ Hash key }

(;7 ,17

Recall key 4 Telephone PIN input

_ _ Keypad protection __

Gigaset 3000 Classic mobile unit: brief overview
Base station icon Constant: ready to receive Flashing: no base station contact Speed dialling Activate Set key To save For settings End call key End call Handset on/off: hold key down Cancel function Recall key For systems and selected services Pause: hold key down! Charging status

full empty

Redial a number
Make internal call Talk key Accept call Dial call number Keypad protection on/off, hold key down Delete characters

Display keys

When icons are displayed above the 3 keys in the display, the meaning of these icons is as follows:

Scroll forwards

Confirm

Scroll back

Keys on the base station
Greeting key Erase greeting/messages/ information Pause/STOP Loudspeaker quiet Paging key Play back messages Next message Previous message Record greeting/information Loudspeaker loud Answering machine key

Quick reference guide

For information on mobile unit settings, see overview on the back of the operating instructions. Function Activate/deactivate the mobile unit Activate/deactivate keypad protection Make an external call Redial a number Save a speed dial number Dial a speed dial number Dial a number from call list Set handset volume Mute microphone Make an internal call Call all mobile units Transfer call (connect) Internal enquiry call Set date Set time Play back messages Erase individual old messages Erase all old messages Key combination Hold down for 1 second Hold down } for 1 second PD 1 or. a D z - e.g. s b P b - a or e.g. D zsaD z b z. B. s b { Microphone muted; 4 Microphone on { e.g. {~ { e.g. s { e.g. s; terminate enquiry call: 4 z y b set the dat eb z  b set the tim eb {  s or key (base station) On base station: during playback On base station: .

3015sIVZ.fm

Contents

Index....62 General. 2

Safety precautions. Displays. Gigaset 3000 Classic mobile unit: brief overview. Keys on the base station. Quick reference guide. 4
Preparing the telephone. 4
Checking the contents of the package. 4 Installing/connecting the base station. 4 Inserting/charging the batteries. 6 Attaching the belt clip. 8 Activating/deactivating the mobile unit. 8 Activating/deactivating keypad protection. 8 Setting the date/time. 9 Activating/deactivating the answering machine. 10

Making calls. 11

Making an external call. Making an internal call. Answering a call. Displaying the incoming call number (CLIP). Muting the microphone. Picking up a call to the answering machine. Calling the mobile unit direct (DID). Call pickup. Making a broadcast intercom call. Fax calls. Paging a mobile unit. 14

For information on setting the mobile units handset volume (even during a call), see page 37.
Displaying the incoming call number (CLIP)
If calling line identification presentation (CLIP) is supported by the network carrier, the callers number and EXT appear on the handsets display: e.g.
$)()'""$$&&' 5HD
or - - - and EXT if the number was not received or - - - - - - - - and EXT if the number has been suppressed by the caller. or the internal call number of another mobile unit and INT.

Muting the microphone

You can deactivate your microphone during external calls in order, for example, to talk privately to somebody in the room. The calling party cannot hear your conversation during this time. { 4 Mute the microphone the calling party on hold will hear music. Re-activate the microphone.
Picking up a call to the answering machine
You can pick up a call to the answering machine while a message is being recorded. D Press the talk key. Recording is ended and you can talk to the caller.
Calling the mobile unit direct (DID)
If you have set the DID function (see p. 55), then an external caller can dial the internal call number of a mobile unit after dialling your number. After dialling your number, the external caller hears an advisory announcement, irrespective of the telephone answering machine setting (see p. 24).
Here is an example of a typical advisory announcement in association with direct inward dialling: Dial 1 for Mr. Miller, dial 2 for Ms. Mayer, dial 3 for the secretarys office. If you do not have a specific contact, please dial *.
If you have not recorded an advisory announcement, the caller will hear the standard advisory announcement Please dial the extension you require, or hold. He then has 5 seconds to call the internal call number of a mobile unit. If the required subscriber does not answer the call,after several rings the call is signalled on all mobile units as a hunt group call (for call tone delay settings see page 56). If the call is not answered by a subscriber at this stage and if the telephone answering machine is switched on, after several rings (for setting see page 34), the call is answered with the set recorded announcement (announcement 1 or announcement 2). If the advisory announcement is set, the telephone answering machine will not answer the call.

Adjust the volume on the base station using the and keys. The new volume setting will be retained.
Recording an external call
You can record an external call on the telephone answering machine. This requires that the answering machine is switched on. You are on a call. { Start recording. The lamp in the telephone answering machine flashes and the call is recorded. Terminate recording.

{ or

The external call and recording are terminated.

KOSTEN.FM

Cost-effective telephoning Press keys:
Cost-effective telephoning

Call-by-call support

This function simplifies the dialling operation when using a telephone company other than your regular telephone company.
q Using the speed dial key Save the call number of the telephone company as the speed dialling number "0", see "Speed dialling" page 15. Hold down the speed dial key - to display the telephone companys call number saved as speed dialling number "0".
Prerequisite: number is saved. P D Hold down the speed dialling key the telephone companys prefix code is displayed. Enter the users call number. Press the talk key and dial the complete number.
q By "linking" the speed dial list You can save prefix codes for various telephone companies as speed dial numbers and use them as follows when dialling:

- e. g. b - e. g. v D

Display the prefix code you want to dial. Confirm the prefix code. Enter the users call number from the speed dialling list or enter it manually. Press the talk key and dial the complete number.
Displaying the call duration
The mobile unit automatically displays the current call duration if no counter pulses are transmitted.

Displaying call charges

Requirement: You have requested transmission of counting pulses from your telephone company and the correct price per unit is set. Display begins after the first counter pulse is received. e. g.
Charges for current call Total charges for all calls
Setting the price per unit
You must set the price per unit to ensure that the correct call charges are displayed. If you set the price per unit to zero, units are displayed instead of call charges.

z xb System PIN b

q Every modification sets the counters back to zero. The
amounts in the call allowance accounts are retained.
q If the price per unit is set to zero, then the amounts in the
call allowance accounts are also erased. Initiate the function. Enter and confirm the system PIN of the base station (factory setting: 0000) the current setting is displayed. If necessary use the key to switch between display with decimal places (00.00) and without decimal places (0). e. g. s Enter the price per unit. 0 If necessary use the | key to set the charge factor to 00.0. This is the setting for displaying only units. b Save the setting (confirmation beep) and terminate the function.

q Announcement 1 with message recording and final announce-
q Announcement 2 with message recording and final announce-
q Advisory announcement without recording option
The advisory announcement is also required for the direct inward dialling function (see p. 13). f c Initiate announcement selection. Jump to the previous announcement. Jump to the next announcement. The selected announcement is active. The announcement setting is stored even after the answering machine has been deactivated.
tion, the answering machine cannot be switched on or switchIf you select advisory announcement without recording opes itself off automatically.

Recording announcements

Before you record an announcement, you must first select the one you require (see above). You can record announcements with or without a final announcement that runs after the caller has left a message. Recording an announcement without final announcement f d D Initiate recording. The answering machine automatically calls all registered mobile units. recording is started from the mobile unit that answers the call. Press the talk key on the mobile unit. You will hear the ready tone. The answering machine key on the answering machine flashes. You can now record your announcement or advisory announcement. A typical announcement is as follows: You have reached Mr. Smiths office. I am not available at the moment, but you can leave me a message. Please speak after the tone.
A typical advisory announcement is as follows: Our office is closed at present. We are open from Monday to Friday between 9 a.m. and 5 p.m. Appropriate announcements for direct inward dialling are outlined on page 13. Recording stops automatically:
q if the maximum recording time of 170 seconds is exceeded q if the speaker pauses for more than 2 seconds,
Press the End call key on the mobile unit. The recorded text is played back. Recording an announcement with final announcement
Press to initiate recording on the base station. When this key is pressed on the base station, the answering machine automatically calls all registered mobile units. Recording is started by the mobile unit that answers the call. Press the talk key on the mobile unit and record your announcement. When this key is pressed on the base station, you will be prompted to record a final announcement. A typical final announcement is as follows: The maximum time allowed for your message has been reached. Thank you for calling.
Press this key on the base station to terminate recording. The recorded messages are played back.

Checking announcements

f Press this key on the base unit to initiate playback. Press this key on the base unit to play back the currently set announcement.
loudspeaker) using the and keys on the base station.
You can adjust the volume of playback (via the base station The volume setting is stored.

You can operate the answering machine using your mobile unit or when out of the office (see p. 33). The digits on the mobile unit or on an external telephone correspond to the following keys on the base station:

Speaker Call

Status/Help
Activate/ deactivate answering machine
Set up a connection to the answering machine. Activate or deactivate. Terminate connection.
Selecting an announcement
{ x v Set up connection to answering machine. Check current announcement. Jump to next announcement. Jump to previous announcement. Set new announcement. Terminate connection.
Recording an announcement
{ xw v v Set up connection to answering machine. Start recording of required announcement. Record final announcement when prompted. Terminate recording. Terminate connection.
v key twice in short succession.

Checking an announcement

{ xs Set up connection to answering machine. Play back selected announcement. Terminate connection.
If you do not wish to record a final announcement, press the

Erasing an announcement

{ x Set up connection to answering machine. Erase selected announcement. Terminate connection.

Playing messages

The answering machine key on the base station flashes and the symbol appears on the mobile unit display if new messages have been recorded. Pressing the keys listed below enables the following steps to be executed. You can play back messages using the digit keys of the mobile unit or by means of the display keys. Using the digit keys to play messages { s v s
Set up connection to answering machine. Play all messages. Stop playback (Pause). Continue playback. Jump to the start of the current message. Jump to the previous message (press several times). Jump to the next message. Jump to the next message (press several times). Mark current message as new (not yet played). Terminate playback. Terminate connection. Playing messages using the display keys
Display messages. The number of new and old message appears on the display.
The first new message is played. The callers number, if transmitted, and the date/time of the call alternate on the display. The following options are available: ()!"#$%&'(
Jump to previous message. Jump to next message.

to erase the display.

Terminate playback.
You can press D to dial the call number immediately or |

q Number of messages q Advisory announcement/ no advisory announcement exists q Announcement set q Answering machine on/ off q Remaining memory time q No time setting exists, where applicable q Function assignment for keys 0.9 and *.
Skip status messages. Terminate help and status enquiry.

abeinst_stand.fm

Individual answering machine settings Press keys:
Individual answering machine settings
The factory settings for the answering machine are designed to offer you maximum benefits. Changes to the settings can be made from the mobile unit.
Number of rings (charge save function)
zb or s. Initiate setting. You can choose between 2 and 9 rings or select charge save function 0. When the charge save function is active, you can hear if new messages have been received. The answering machine is activated after
q 2 rings: new messages have been received q 4 rings: no new messages have been received. Factory setting: charge save function (0).
Save setting and terminate function.

Message length

zb s u b Initiate setting. Factory setting: 120 seconds. 30 seconds. 60 seconds. 120 seconds. Unlimited. Save setting and terminate function.
Pause after message playback
zsb or Initiate setting. Switch on this function (1); this causes the answering machine to pause after each message is played back. Factory setting: no pause (0) b Save setting and terminate function.
Time stamp for each message
zb or b Initiate setting. You can switch off the time stamp (0). Factory setting: Message with time stamp (1). Save setting and terminate function.
Monitoring on the base station
zub or b Initiate setting. If you do not wish to monitor a message during recording (0). Factory setting: monitoring on (1). Save setting and terminate function.
Broadcast intercom call (speaker call)
z  b or Initiate setting. If the answering machine is controlled remotely by means of a mobile unit or an external telephone, then the person making the call can use the base station loudspeaker to make a broadcast intercom call that is not recorded. If the call is an external call, it can be answered using any mobile unit during the broadcast intercom call. You can deactivate this function (0). Factory setting: Speaker call allowed (1). b Save setting and terminate function.

Recording quality

z  xb. Initiate setting. The available recording time depends on the recording quality. You can choose between a long recording time (2), high quality (3) and automatic mode (1). In automatic mode the answering machine automatically switches from high quality to long recording time when memory is low. All previously received messages are compressed. Factory setting: Automatic (1). b Save setting and terminate function.
The answering machine cannot be used during compression and calls cannot be recorded. An error signal is heard when any base station key is pressed (except the paging key).

MOBILT.FM

Individual mobile unit settings Press keys:
Individual mobile unit settings
Setting the ringer volume

e. g. u

You can chose between 5 ringer volumes (ringing) and the crescendo ring (increasing volume). Initiate the function - you will hear the current ringer. Enter the number of the required ringer volume. Volume levels = 1 to 5; crescendo = 6 Save the setting.

Setting the ring tone

e. g. Enter the desired ring tone (0 to 9). Save the setting.
You can choose between 10 ring tones. Initiate the function you will hear the current ring tone.
Setting the handset volume
You can set the handset volume (volume of conversation) to any of 3 levels even during a call.

e. g. s

Initiate the function. Enter the required handset volume (1, 2 or 3). Save the setting. Terminate the function (do not press this key during a call).
Activating/deactivating beeps
You can activate/deactivate the following warning and signal tones:
q Confirmation beeps: confirmation beep (1 tone) when you com-
plete inputs/settings; error beep (4 short tones) when you make an incorrect entry.
q Key beep: every keystroke is confirmed. q Battery warning beep: the battery requires recharging.
Activating/deactivating confirmation beeps
Initiate the setting. For example, deactivate confirmation beeps. Deactivate= 0; activate = 1 Save the setting and terminate the function. Activating/deactivating key beep
Initiate the setting the current setting is displayed. For example, deactivate the key beep. Deactivate = 0; activate = 1 Save the setting and terminate the function. Activate/deactivate the battery warning beep The battery warning beep is generated when the charging status of the battery in the mobile unit falls below a predefined level.
Initiate the setting. For example, deactivate the battery warning beep. Deactivate = 0; activate = 1; battery warning beep only during a call = 2 Save the setting and terminate the function.
Activating/deactivating base station display
If the display is activated, the currently valid base station is displayed when the mobile unit is idle, e.g. 1.
Initiate the setting. For example, activate the display. Activate = 1; deactivate = 0 Save the setting and terminate the function.

Automatic talk

When this function is active, you can answer a call by removing the mobile unit from the base station/charging unit.
Initiate the setting. For example, deactivate auto talk. Deactivate = 0; activate = 1 Save the setting and terminate the function.
Resetting the handset to factory default
This setting does not alter the telephone PIN. Base station registrations are maintained. Mobile unit factory settings: Speed dial numbers, redial, hot key Handset volume, ringer tone Ringer volume Automatic talk, key beep, battery warning beep, confirmation beep Base station display deleted on off

Telephone PIN b

Initiate the setting. Enter the telephone PIN and confirm (factory setting 0000). Reset settings to factory default and terminate the function.
Registering at more than one base station
You can operate your mobile unit at up to 4 base stations.
For information on registration at Gigaset 3015 see page 49
Changing the base station
Prerequisite: the mobile unit is registered at several base stations. You can choose one of the following:
q Set the mobile unit to select automatically the best base (factory

setting).

q Set the mobile unit to priority base station the mobile unit
searches for other base stations if this is not found within 30 seconds.
q Set the mobile unit to a fixed base station.
Press the set key followed by the INT key. For example, set Base 1 as the priority base. For automatic selection: enter. For priority base: enter the base number twice. For fixed base: enter the base number once.
Save the setting and terminate the function.

BASISST.FM

Base station settings Press keys:

Base station settings

All base station settings are made via the mobile unit.
You can choose between 5 ringer volumes, the Crescendo ring (increasing volume) and ringer off. zvb e. g. u Initiate the setting you will hear the current ringer and the current setting is displayed. Enter the number of the required ringer volume. Volume levels = 1 to 5; Crescendo = 6; Ringer off= 0 Save the setting and terminate the function.
You can choose between10 different ring tones. z b e. g. b Initiate the setting you will hear the ring tone and the current setting is displayed. Enter the required ring tone (0 to 9). Save the setting and terminate the function.

Setting the key beep

z~b System PIN b e. g. b Initiate the setting the current setting is displayed. Enter and confirm the base station system PIN (factory setting: 0000). For example deactivate key beep. Deactivate= 0; activate = 1 Save the setting and terminate the function.

Activating/deactivating the ringer
All mobile units ring immediately to signal an incoming external call collective call (factory setting). The calls can be accepted at all mobile units by pressing the talk keyD. However, you can deactivate the ring on individual mobile units these mobile units no longer ring when external calls are received. zb System PIN b e. g. Initiate the setting. Enter the system PIN and confirm (factory setting: 0000) all mobile units "with" ringer are displayed. Enter the internal call numbers of the mobile unit: call number is displayed = ringer on, call number is not displayed = ringer off. b Save the setting and terminate the function.
Setting the ring delay/collective call/ direct inward dialling
This function allows you to switch from collective call (factory setting) to ring delay or direct inward dialling: If collective call is activated, all mobile units ring immediately when external calls are received. If ring delay is activated, calls are signalled first at the priority mobile unit and then at the other mobile units, for example, after 4 rings. The priority mobile unit and the ring delay (number of rings) must first be defined. If direct inward dialling is activated, an external caller can call a specific mobile unit directly (see p. 13). zsb System PIN b or s or b Set direct inward dialling. Save the setting and terminate the function. Set the ring delay. Initiate the setting. Enter the system PIN and confirm (factory setting: 0000). Set collective call.
Setting a priority mobile unit
The mobile unit with 1 as call number is automatically the priority mobile unit and rings first (factory setting). You can set any other mobile unit as the priority mobile unit as described below: zb System PIN b e. g. s b Initiate the function. Enter the system PIN and confirm (factory setting: 0000) the priority number is displayed. Enter the call number of the priority mobile unit. Save the setting and terminate the function.

Setting ring delay

You can set the number of rings allowed before a call rings on the other mobile units. zub System PIN b e. g. v b Initiate the function. Enter the system PIN and confirm (factory setting: 0000) the current setting is displayed, e.g. 3. Enter the number of rings. The call rings on the other phones after: 2 rings = 2 to 9 rings = 9 Save the setting and terminate the function.

ANLAGEN.FM

Connecting to a PABX system Press keys:
Connecting to aPABX system
Setting the dialling mode
Only necessary if your telephone system does not operate with DTMF (dual-tone multifrequency signalling), and flash see the operating instructions for your PABX system. Options: DTMF Flash 250 ms , DTMF adjustable flash time , DP (dial pulsing) Setting the dialling mode: zvb System PIN b e. g. s b Initiate the function. Enter the system PIN and confirm (factory setting: 0000). Set the dialling mode. DTMF flash 250 ms = 1; DTMF adjustable flash time = 2; DP = 4 , , Save the setting and terminate the function.

Setting the flash time

Prerequisite: you have switched to DTM adjustable flash time as F, described but your telephone system requires a different flash time. zusb System PIN b e. g. Initiate the function. Enter the system PIN and confirm (factory setting: 0000). Set the flash time. 80 ms = 1, 100 ms = 2, 120 ms = 3, 180 ms = 4, 250 ms = 5, 300 ms = 6, 600 ms = 7 Save the setting and terminate the function.
Switching to tone dialling
If you are operating the base station in a telephone system with dial pulsing (DP), you can switch to tone dialling (DTMF), for example to check an answering machine. Prerequisite: a connection is active! z } Press the save key. Activate tone dialling tone dialling is active until the call is cleared down.
Saving an external code (dial-out number)
Prerequisite: A dial-out number, such as 0 must be dialled before the actual telephone number on all external calls. The external code is also known as a prefix code or system code (SC).
q Please note that the external code must be entered when
saving emergency numbers, call numbers for the speed dialling list and network provider prefix numbers.
q Since an emergency call cannot be made with the fixed
emergency numbers, e.g. 999, you should re-save the emergency numbers with the external code, e.g. 0999 for security reasons.
q The external code that you save "here", is always automat-
ically inserted before the call numbers in the caller list and dialled. zub System PIN b e. g. b Initiate the function. Enter the system PIN and confirm (factory setting: 0000). Enter the external code (up to 3 digits) or change. Save the setting and terminate the function.
Pause after external code
Prerequisite: you have saved an external code and would like to change the default pause. The pause set here is always inserted by the base station after the external code. For information on whether and how long this pause must be, see the operating instructions for your PABX system. zub System PIN b e. g. b Initiate the setting. Enter the system PIN and confirm (factory setting: 0000). Enter the pause length. 1 second = 1; 2 seconds = 2; 3 seconds = 3; 6 seconds = 4 Save the setting and terminate the function.

ANHA.FM

Appendix

Maintenance

q Simply wipe the base station and mobile unit with a damp cloth or an anti-
static wipe. Never use a dry cloth as this can cause static discharge.

Troubleshooting

the mobile unit Resetting the base stationfactory settings, see pa ge39. Resetting factory settings, see pag e42. Fault No display Possible cause Mobile unit not activated Batteries flat No reaction to keystroke No radio connection to the base station flashing! Keypad protection activated Mobile unit outside the base station range Mobile unit not registered Base station not activated Mobile unit does not ring Base station does not ring External call numbers cannot be dialled Ringer off Ringer off Base lock activated Handset lock activated Call number matches a barring code Credit on call allowance account exhausted External dialling disabled Solution Hold down the end call key for 1 second Charge the batteries. Hold down the } key for 1 second Move closer to the base station Register the mobile unit (page 49) Check the jacks on the base station (page 4) Activate the ringer (page 37) Activate the ringer (page 40) Deactivate lock (page 46) Deactivate lock (page 45) Barring codes (page 47) Call allowance account (page 21) Enable external calling (page 54)
Fault Units/ costs not displayed Possible cause No count pulse Solution Apply for transmission of count pulse from telephone company Set the unit price (page 20) Press 4 to activate the microphone -Re-enter the PIN or set a system PIN that is not 0000. Erase old messages. Play back new messages then erase them. Wait 3 to 5 minutes. The answering machine will then be fully functional again. Enter the correct dialout code/ check the code (page 58)
Call charges are not dis- Unit price = 0 played The called party cannot hear The callers number is not displayed The answering machine reports that the PIN is invalid during remote operation The answering machine does not record messages, announcements or information. The answering machine is on but does not record messages and cannot be monitored. On telephone systems: No connection or incorrect connection
{ was pressed the microphone is muted
Caller has withheld number The system PIN entered is invalid or the PIN is set to 0000. Memory is full

The answering machine is currently compressing messages No dial-out code or the wrong dial-out code has been entered.
Guarantee/service/approval

Guarantee

Siemens offers a six-month guarantee for this device from the date of purchase from the dealer. Over this period, Siemens will rectify all material or manufacturing defects by repairing or replacing the defective terminal. The guarantee shall not cover damage caused by improper use, wear and tear or third party access. The guarantee shall not cover consumables or defects which only slightly decrease the value or serviceability of the device.

Service

Service contact:
q Great Britain: Siemens hotline 0345 908070
Siemens Service should only be contacted if problems arise with the unit. Your specialist dealer will be happy to answer any questions on unit
operation. Contact your network provider for questions concerning telephone connections.

Approval

Gigaset 3015 has received approval for operation in your country, as indicated on the underside of the base station. In the case of approval in compliance with I-CT R37 (from gazette):
"This equipment has been approved to [Council Decision 99/303/EC - "CTR 21"] for pan-European single terminal connection to the Public Switched telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact your equipment supplier in the first instance.

3015SSIX.FM

Display keys, Cover Displays, Cover Mobile unit brief overview, Cover Safety precautions, Cover
Call allowance account 21 Call pick-up 13 Call pickup 14 Call recording 18 Call waiting 52 Call-by-call 19 Change PIN Base station PIN 46 Changing settings (AM) 34 Changing the PIN Mobile unit PIN 43 Charge save function 34 CLIP (displaying incoming calls) 12 Collective 52 Collective call 52 Confirmation beeps 37 Connecting a modem/fax 54 Connecting the base station 5 Contents of package 4
Activating beeps 37 Activating/ deactivating the mobile unit 8 Activating/deactivating key beeps 38 Activating/deactivating the answering machine 23 Activating/deactivating the base lock 46 Activating/deactivating the ringer 55 Activation Battery warning beep 38 Confirmation beep 38 Key beeps 38 Keypad protection 8 Mobile unit 8 Music on hold 41 Telephone lock/direct station selection 45 Advisory announcements 24 Announcements (AM) Erasing 25 Recording 24 Selection 24 Approval 61 Automatic talk 38

Deactivating beeps 37 Deactivation Battery warning beep 38 Confirmation beep 38 Key beeps 38 Keypad protection 8 Mobile unit 8 Music on hold 41 Telephone lock/direct station selection 45 Direct Inward Dialling 13 Direct station selection (hot key) 43 Displaying call charges 20 Displaying charges 20 Displaying the call duration 19 Displaying/deleting total charges 20 Displaying/erasing charges 20 DP (Dial Pulsing) 57 DTMF (dual-tone multifrequency signalling) 57
Barring/enabling call numbers 47 Base station Activating/deactivating music on hold 41 installing 4 Reset to factory settings 41 Setting pauses 41 Setting the date 9 Setting the ring tone 40 Setting the time 9 Switching 39 Battery warning beep 37 Beeps battery warning beep 37 confirmation beeps 37 key beep 37 Belt clip 8 Broadcast intercom calls Setting 35
Emergency call number Dialling 45 Save 48 Enquiry calls (internal) 52 Error beep 37
Faults (Help) 59 Fax calls 14 Fax/modem connection 54 Flash time 57 Forwarding/transferring a call 51
Deactivating 45 Monitor function On the mobile unit 53 Monitoring 35 Muting the microphone 12
Open listening On the base station 18
GAP standard 51 Guarantee 60
Paging (a mobile unit) 14 Picking up a call to the answering machine 13 Preparing the mobile unit 6
Help with faults 59 Hot key (direct station selection 43
Inserting and loading the batteries 6
Quick reference guide, Cover

Keypad protection 8

Range 4 Recording a call 18 Recording information (AM) 27 Redial 15 Remote control (AM) 67 Remote enquiry (AM) Activating the answering machine 28 Playing messages 30 Playing/ selecting announcements 29 Recording announcements 29 Using help 33
Mailbox function 17 Making a broadcast intercom call 14 Making a call Internal 51 Making an external call 11 Making calls Answering a call 12 External 11 Internal 11 Making internal calls 11 Messages (AM) Deleting 27 Playing back 26 Terminating playback 26 Mobiile unit settings (overview) 59 Mobile unit Activating/deactivating base station display 38 De-registration 53 Disabling external dialing 54 Displaying internal numbers 52 Registering additional mobile units 49 Registering at more than one base station 39 Reset to factory setting 39 Switching to another base station 39 Mobile unit lock Activating 45

Information and Communication Products

Service Manual

Gigaset 3010 base station, Gigaset 3000 Classic handset, Gigaset 3000 Comfort handset

Level 2.5

Confidential Version 2.0
ICM D CC ST J. Junggebauer 12/00

1 Table of contents

TABLE OF CONTENTS.....2 ADDITIONAL FEATURES AND DIFFERENCES TO GIGASET 2000...3 2.1 3.1 3.2 3.3 DECT-SPECIFIC DETAILS....3 SERVICE PROCEDURES FOR GIGASET 3000 CLASSIC...4 SERVICE PROCEDURES FOR GIGASET 3000 COMFORT...5 SERVICE PROCEDURES FOR GIGASET 3010 BASE STATION...6 PROCEDURES.....4
INFO STICKER....8 FAULT CODES.....9 FAULT DIAGNOSIS AND ELIMINATION...10 6.1 FUNCTIONAL TEST....10 6.2 RECOGNITION OF TYPICAL CUSTOMER PROBLEMS...12 6.3 CHECK OF COMPLETE SYSTEM WITH FAULT DESCRIPTION OF CUSTOMER..16 6.4 CHECK OF COMPLETE SYSTEM WITHOUT FAULT DESCRIPTION OF CUSTOMER..16 6.5 CHECK OF COMPONENT WITH FAULT DESCRIPTION OF CUSTOMER..16 6.6 CHECK OF COMPONENT WITHOUT FAULT DESCRIPTION OF CUSTOMER..16 6.7 REPAIR OF MOBILE UNIT GIGASET 3000 CLASSIC AND COMFORT...16 6.7.1 Exploded view.....18 6.7.2 Disassembling.....19 6.7.3 Assembling.....21 6.7.4 Board Layout Gigaset 3000 Classic....22 6.7.5 Board Layout Gigaset 3000 Comfort...23 6.7.6 Course of repair.....24 6.7.7 Mobile unit faulty due to humidity....25 6.7.8 No function.....26 6.7.9 Charging problems....27 6.7.10 SLR (microphone-path faulty)....28 6.7.11 RLR (earphone-path faulty)....29 6.8 REPAIR OF BASESTATION GIGASET 3010...30 6.8.1 Exploded view.....30 6.8.2 Disassembling.....31 6.8.3 Assembling.....31 6.8.4 Board Layout Gigaset 3010 (German version)...32 6.8.5 Course of repair.....33 6.8.6 Charging problems....34 6.8.7 Base station faulty due to lightning stroke...35
2 Additional features and differences to Gigaset 2000
3000 Classic: - Improved user interface by soft-keys - Improved standby time up to: - Improved time for phone in use up to: - Call by call support - Crescendo ringing tone

100 h (NiCd) 10 h (NiCd)

220 h (NiMh 1500 mAh) 20 h (NiMh 1500 mAh)
3000 Comfort: - Handsfree possible by putting the mobile unit on the table in an upright position - Headset not supported - Call by call support - Radio Signal Strength Indicator - Key for telephone book - Standby time up to: 70 h (NiCd) 150 h (NiMh 1500 mAh) - Time for phone in use up to: 7 h (NiCd) 15 h (NiMh 1500 mAh) 3010 Base station: - CLIP-function - No LEDs for charging or on/off-hook - Caller-list for incoming or missed calls up to 30 entries (with time and date) - Listening in with a second mobile unit possible - Crescendo ringing tone
DECT-specific details MHz to 1900 MHz (altered for certain countries) Time-division multiplexing, 10 ms frame length 1728 kHz 1152 kBit/s GFSK ADPCM (32 kBit/s)
Number of channels: Radio frequency range: Duplex method: Channel grid: Bit rate: Modulation: Voice coding:

3 Procedures

This chapter shows the hidden service procedures for Gigaset 3000 Classic, 3000 Comfort and 3010 base station. Note: The service procedures are confidential.
Service procedures for Gigaset 3000 Classic
Note: Press On-hook-key after every procedure. PIN-Reset to factory default (0000): 1, #, OK, , R, #, R, OK, 0, OK
Reset to factory defaults (if unknown PIN, first PIN-Reset): This is no service-procedure (see user manual). 1, 8, OK, 0, 0, 0, 0, OK, 0, OK SW-Version (number in the middle (above 2. arrow) e.g. 16)): 1, #, OK, , R, #, R, OK, 1, OK
ROM Checksum: 1, #, OK, , R, #, R, OK, 4, OK
Displaytest: Press 1, 4 and 7 simultaneously and hold down while you switch on. With every key you press you alter the display test screen.
Service procedures for Gigaset 3000 Comfort
Reset PIN and reset to factory defaults: select Settings, o.k.

select Security, o.k.

Enter R * # R as PIN number,
Displaytest, Software-Version, Speechpath test and Metering mode:
press 1, 4 and 7 simultaneously and keep pressed switch on and keep pressed until Handset Service is visible, then release all keys press 46395 (displaytest autom. visible)

SW-Version,

Read out software version.

Speechpath test,

Switch a direct loop from microphone to earphone (check the path by blowing into the microphone).

Metering mode,

Press o.k. to tick it and press menu key to switch off the handset. Now you can see radio parameters during normal usage ***
*** example: 98 - 9 - 04 - 096 - 100 RX - Level Frequency (0.9) Time slot (0.11) Base station code bit error rate 100 = 100% o. k.
Service procedures for Gigaset 3010 base station
Note: Press On-hook-key after every procedure. System-PIN-Reset to factory default (0000): 4, #, OK, , R, #, R, OK, 8, #, 9, OK
Reset to factory defaults (if unknown System-PIN, first System-PIN-Reset): This is no service-procedure (see user manual). 3, #, OK, 0, 0, 0, 0, OK, 0, OK Fundamental reset: Disconnect mains. Press paging key on base station and hold down. Plug in AC- adapter. Hold key pressed for 25 seconds. Release paging key. The base station is now set to factory defaults. The system-PIN is reset to 0000 and all mobile units are deregistered. Software Version, EEPROM checksum and RFPI: 4, #, OK, , R, #, R, OK, OK

A negative acknowledge tone is audible. Scroll with the arrow-downwards softkey until you reach 80 and press OK. With each key you press you are toggling between these 3 figures. On the following page you get a description of the hidden service procedures to change the following base station settings: DP-puls-pause-ratio Earth connection time Ringing identification Cradle switch identification Pause after occupancy First enter the procedure described on the next page until 3 dashes are visible. To change the settings you have to enter a 18 digit number when you see 3 dashes on the display. After entering this number you have to press O.K. Then you have to disconnect the base station from mains and reconnect it.
Information and Communication Products The following 18 digit numbers are valid for SW-Version 01.015 01.019. First enter this procedure (3 dashes must be visible in the display): 4, #, OK, , R, #, R, OK, 18-digit no. , OK After entering the number dont forget to confirm with o.k. and disconnect mains shortly. 18 digit numbers: - DP-puls-pause-ratio: 1,5/1: 070183392056126569 2/1: 070183392081725544 Earth connection time: 450ms: 070183382057511350 1200ms: 070183382083110327 700ms: 070183382108709300 - Ringing identification: 23-54 Hz: 070183412064021874 15-75Hz: 070183411654405474 programmable: 070183412883254610 - Cradle switch identification: 800ms: 070183381654429366 2000ms: 070183382883245702 - Pause after occupancy: 5,5 s: s: s: s: 070183412134318305

4 Info sticker

S30852-S1301-B101.. CT/KN
These are the 2 important numbers on the info sticker. The first number shows the type of the phone. Example: S30 means new component S36 means Swap component 852 means Gigaset family S1301 means 3010 family (S910 for 900; S911 for 1010) The following 2 characters indicate the country. B1 means Siemens (Germany (Classic handset also other countries)). C1 Austria C4 Australia.. The following character shows you the variant. Euro-PTT-Version, Base with Classic-/ Comfort handset. The last character indicates the colour. The second number indicates the date of production. CT stands for Bocholt. The next character shows the year of production. L = 1999 The last character shows the month of production. 1-9 = January to September O = October N = November D = December

5 Fault codes

Code D1 D2 D3 D4 D7 D9 D 11 D 12 D 13 D 14 D 15 D 16 D 18 D 19 D 20 D 25 D 26 D 28 D44 A04 A27 Symptom No key function No ringing function Charging problems Display problems Breaking off calls Poor call quality (humming, noises) No outgoing call possible No registration/ no call setup Answering machine problems Problems with use of hands-free Range too short Mechanical fault Miscellaneous SLR (microphone-path faulty) RLR (earpiece-path faulty) No failure found No function Diverse procedures programmed wrong AC-Adapter faulty Stand-by time/ battery problems Keypad faulty Cause Not soldered Cold soldered Electric fault Mechanic fault Missing component Dirty component Loose component Humidity damage Lightning stroke damage

N 10 N 11 N12 N 13 N 17 N 34 N 37 N 38 N 39
6 Fault diagnosis and elimination
There are different faults that could appear. Not all incoming components or systems have to be faulty. The customer could have problems with the operation of the phone or could have placed it close to a device (PC.) that affects it. So you wont identify a fault. It could also happen, that there is a loose connection in the phone (due to a cold soldering joint or something else). So the fault wont appear each time you test the phone. There are different possibilities to test a phone depending on the information you got with the phone.

Functional Test

There is an incoming and an outgoing test. The difference between them is that in the outgoing test you make a reset on the component after testing in case of swap (to deregister, reset PIN and set to factory defaults). The steps for the mobile unit refer to Gigaset 3000 Classic. Outgoing test: 1) Displaytest 3000 Classic: Mobile unit is switched off. Press 1, 4 and 7 simultaneous and hold down while switching on. Press any key to alter pattern. Charging-test: Mobile unit is switched off. Put mobile unit into charging cradle. One segment of the battery display has to start blinking automatically when putting in. Make a fundamental reset on the base station you want to test in case of swap: Disconnect mains. Press paging key on base station and hold down. Plug in AC- adapter. Hold key pressed for 25 seconds. Release paging key. The base station is now set to factory defaults. The system code is set to 0000 and all mobile units are deregistered. Reset mobile unit to factory defaults in case of swap: 1, 8, OK, 0, 0, 0, 0, OK, 0, OK Confidential Version 2.ICM D CC ST J. Junggebauer 12/00
Information and Communication Products The mobile unit is now set to factory defaults (if PIN not =0000, first reset PIN). 5) Register mobile unit at base station: Press paging key on base station and hold down until beep starts. INT, , 1 (for base 1), System-Code (default: 0000), OK Wait until display shows you the free internal numbers. Confirm the desired internal number by pressing it. 6) There are 2 possibilities of testing the fundamental functions of the telephone: This is depending on the size of the LSO (number of incoming telephones). 1) Test with PBX (private branch exchange): a) Ringer test b) Dialling test c) Audible test of telephone in send direction (SLR) d) Audible test of telephone in receive direction (RLR) with the help of a second phone connected to the PBX. 2) 7) 8) Test with telephone tester (WPG 1000): Ringer test DC resistance and isolation resistance Testing the dial information (DTMF (dual tone multifrequency dialling)) Testing the dial information (DP (dial pulsing)) Testing the flash hookswitch (signal key) Audible test of telephone in send direction (SLR) Audible test of telephone in receive direction (RLR)

Reset base station (fundamental reset). Reset mobile unit to factory default. only step 1 to 6

Incoming test:

Recognition of typical customer problems
This chapter shows the incoming department which fault code refers to which problem and which component is faulty. Some problems concerning the mobile unit (not possible to switch on; not possible to register; acoustic problems; charging problems.) could be caused by humidity. So you will have to open the mobile unit (opening tool) and look for tracks of a humidity damage. Many problems concerning the base station could be caused by lightning stroke. So you will have to open the base station and look for tracks of a lightning stroke. Problem 1: The customer cant hear any telephone conversation partner during a call (or hears his speach at a low volume). When he blows into the microphone he cant hear his noises on the earpiece. Fault code: D 20 (RLR) Faulty component: Mobile unit When he blows into the microphone he can hear his noises on the earpiece. Fault code: D 20 (RLR) Faulty component: Base station Problem 2: All telephone conversation partners of the customer cant hear him during a call (or hear his speach at a low volume). When he blows into the microphone he cant hear his noises on the earpiece. Fault code: D 19 (SLR) Faulty component: Mobile unit When he blows into the microphone he can hear his noises on the earpiece. Fault code: D 19 (SLR) Faulty component: Base station Problem 3: The customer cant switch on his mobile unit. Check the batteries and insert new ones for testing. Fault code: D 26 (no function) Faulty component: Mobile unit
Problem 4: The customer cant call or/ and cant be called (no ringing). His mobile unit seems to work properly. When he presses the paging key there is no beep audible. Check the AC-adapter first. Fault code: D 1 (no key function), D44 (AC-Adapter faulty) or D 11 (if only no outgoing call possible and AC-Adapter ok) Faulty component: AC-adapter or base station Problem 5: The segment of the battery display doesnt start blinking when charging. Check the batteries and insert new ones for testing. Check the charging craddle (golden device). Fault code: D 3 (charging problems (if batteries are o.k.)) Faulty component: batteries or mobile unit or base station/ charging craddle Problem 6: The mobile unit or the base station doesnt ring. Check AC-adapter (if base station) or batteries and insert new ones for testing. Fault code: D 2 (no ringing function) Faulty component: Mobile unit or base staion Problem 7: Some characters are not visible or only sometimes visible. Fault code: D 4 (Display problems) Faulty component: Mobile unit Problem 8: The customer has caused visible mechanical damages. Fault code: D 16 Faulty component: Mobile unit or base station Problem 9: Confidential Version 2.ICM D CC ST J. Junggebauer 12/00

Information and Communication Products There can be various possibilties. Example: The customer claims that he cant set up an outgoing call or the ringing volume is too low. Check the programmed procedures (see chapter Procedures). Fault code: D 28 (diverse procedures programmed wrong) Faulty component: Mobile unit or base station Problem 10: The customer claims that the connection breaks off if he tries to go away from the base station. Inside buildings the range should be up to 50 m, but if there are ferroconcrete-walls between mobile unit and base station the radio contact can break off due to absorbtion and reflections at the wall. Test the range by picking up the handset and going away from the base station for the desired distance (no walls between). If there is still a problem check which component is faulty by using a golden device. Fault code: D 15 (Range too short) Faulty component: Mobile unit or base station Problem 11: The connection breaks off sometimes during a call. Check the batteries and insert new ones for testing. If they are o.k. and there is still a problem use a golden device to find out which component is faulty. Fault code: D 7 (Breaking off calls) Faulty component: Mobile unit or base station Problem 12: The customer claims that there is a poor call quality or that there are noises audible during a call (humming.). Check the call quality. If the customer was right take a golden device to identify the faulty component. Fault code: D 9 (Poor call quality (hummung, noises)) Faulty component: Mobile unit or base station Problem 13: The customer claims that his mobile unit doesnt ring (incoming call) or he claims that he cant set up an outgoing call. The mobile unit doesnt ring when pressing the paging key. The character referring to the radio connection is blinking. Confidential 14 ICM D CC ST J. Junggebauer Version 2.0 12/00
3000 Classic: In standby, just pressSET, INT Now you see the numbers of basestations the handset is registered on. 3000 Comfort: Press menu and select base settings. If there is no tick on any base station the handset is not registered. The mobile unit has no connection or has lost the connection to the base station. Try to register the mobile unit to the base station. Fault code: D 12 (no registration/ no call setup) Faulty component: Mobile unit or base station Problem 14: The customer claims that there is no function when pressing any key. There could also be problems when pressing some keys. Fault code: D 1 (No key function) Faulty component: Mobile unit
Check of complete system with fault description of customer
Try to reconstruct the fault using the description of the customer. Check the batteries and the AC-adapter. Find out whether the customer has programmed something wrong by checking the procedures concerned. If that was not successful make an incoming test. If there is a fault try to find out which component is faulty by registering at a golden device and testing again (deregister it from the golden device after testing). Register swap component to customer component.

Check of complete system without fault description of customer
Check the batteries and the AC-adapter if existing. Make an incoming test. If there is a fault try to find out which component is faulty by registering at a golden device and testing again (deregister it from the golden device after testing). Register swap component to customer component.
Check of component with fault description of customer
Register component to golden device. Try to reconstruct the fault using the description of the customer. Check the batteries (handset) or the AC-adapter (base station). Find out whether the customer has programmed something wrong by checking the procedures concerned. If that was not successful make an incoming test using the steps 1 (if mobile unit), 2, and 6 of the outgoing test. Deregister customer device from golden device after testing. 6.6 Check of component without fault description of customer
Register component to golden device. Check the batteries (handset) or the AC-adapter (base station). Make an incoming test. Deregister customer device from golden device after testing. 6.7 Repair of mobile unit Gigaset 3000 Classic and Comfort
Special equipment: Confidential Version 2.ICM D CC ST J. Junggebauer 12/00
Opening-tool Gigaset 3000 (modified pliers) with Battery-dummy:

6.7.1 Exploded view

Lower case shell

Info sticker

Contact spring Charger Contact spring
Earphone/ spring contact Keypad

Contact spring board

Upper case shell
6.7.2 Disassembling ESD regulations have to be followed ! Needed material: Opening-tool Gigaset 3000 and battery dummy Gigaset 3000
Insert battery dummy first to prevent that charger contact springs bend while dismantling. Insert opening tool in belt clip hole and press pliers together until snap hooks open. Hold the handset with the other hand as described in the picture and press case shells together.
Turn handset upside down and insert pliers in the 2. belt clip hole and press pliers together until snap hooks open. Hold the handset with the other hand as described in the picture and press case shells together. Make sure that the battery dummy is still in the battery compartment.
Insert pliers between the case shells near the display and press pliers together until remaining snap hooks open. Hold the handset with the other hand as described in the picture and press case shells slightly together. Make sure that the battery dummy is still in the battery compartment.
Turn handset upside down and do the same as described on the picture above.
Make sure that the battery dummy is still fixed and lift off lower case shell as described in the picture. Hold the board with the other hand while lifting the case shell. Make sure that you dont bend the battery contact springs!
Use pliers to take out the charger contact springs. Take out the board.

Disassembling of Display 3000 Classic (to change the cover): Cut the 2 studs that fix the display foil on the board and remove them carefully. Use tweezers to snap the 2 hooks on the top open. Then lift the display carefully until the snap hooks for the board open. Insert tweezers between one of the side hooks and the display cover and lift the cover. Disassembling of Display 3000 Comfort (to change the cover): This procedure is very simple. Insert tweezers between the 2 snap hooks on the top of the display and snap them open. Then lift off the display cover. 6.7.3 Assembling ESD regulations have to be followed ! Needed material: none Insert keypad and earphone in upper case shell. Insert board in upper case shell (note that earphone and keypad is fixed correctly). Fix charger contact springs in upper case shell. Close handset with lower case shell by pressing both case shells together with your hands. Pay attention on the battery contact springs on board. Make an optical inspection of the battery contact springs afterwards. Put in batteries and check spring tension. Switch the handset on to check correct function of battery contact springs.
Assembling of Display 3000 Classic/ Comfort (to change the cover): Remove dust on LCD with pressure air. Then carefully attach display cover until all hooks engaged.
6.7.4 Board Layout Gigaset 3000 Classic
6.7.5 Board Layout Gigaset 3000 Comfort
Information and Communication Products 6.7.6 Course of repair
Handset remains registered Reset
SET, 1, 8, OK, 0, 0, 0, 0, OK, 0, OK

device o. k.

device works properly ? no Open device

Incoming test

Use opening tool

Scrap device

Damage due to humidity ? no
white/ green depositions on soldering points often under display or beside microphone --> see chapter 5.7.7 mobile unit faulty due to humidity

Fuse faulty ?

Possible to switch on ? yes

no Level 3 - Rep.

use testhousing

yes insert new fuse

possible to charge ? yes no
are contact springs springy ? no
are contacts oxidized ? yes change them

SLRtest o. k. ? yes

insert new microphone no SLRtest o. k. ? yes

change them

function test after assembling

RLRtest o. k. ? yes

insert new earphone

does it ring ? yes

Display o. k. ?
yes use a new display cover keypad and springs yes no Level 3 - Rep.
always use a new housing display cover and keypad could be reused for personalized repair when o.k.
device works properly ? yes device is o. k.

outgoing test

Put device into Swap-Pool
Information and Communication Products 6.7.7 Mobile unit faulty due to humidity Pictures: Gigaset 1000S, 2000S and 2000C Note: Most humidity damages on the front side are beside the microphone, under the keypad (bottom portion) and regarding The Comfort handset under the display (lift it up). Look at all electronic components on the back side. Do not open the RFPart. Remaining flux on the component side could look similar to a humidity damage (white deposits) but it will disappear when heating it up with a hot air blower. Recommendation: When you are not sure whether deposit is humidity or flux, heat the area concerned with a hot air blower and scrap the unit only when deposit doesnt disappear. See photos in document humidity & Lightning.
6.7.8 No function Fault code: D 26 Affected unit: Gigaset 3000 Classic/ Comfort
Components: Fuse F2 (Classic)/ F1 (Comfort) (1A) Needed equipment: Multimeter Soldering iron Working material: Desolder wick Solder Diagnosis: Check the fuse with a multimeter. Repair by component exchange: If the fuse is faulty desolder it and clean solder pads with desoldering wick afterwards. Solder a new fuse. Test: Try to switch the device on.
6.7.9 Charging problems Fault code: D 3 Affected unit: Gigaset 3010 base station
Components: charger contact springs charging joints/ pads Needed equipment: Soldering iron Glass fibre pen Working material: Desolder wick Solder Diagnosis: The battery segment on the handset display doesnt start blinking when charging. Inspect the charging joints/ pads looking for small black holes on the surface. Repair by cleaning/ soldering joint/ pad and component exchange: Roughen the surface with a glass fibre pen. Solder the charging joints so that there is a thin deposit of new solder on the joints. Suck away surplus solder with desolder wick. Roughen the surface with a glass fibre pen. Use new contact springs. Test: Take a testhousing and put in new charger contact springs. Check if battery segment on display starts blinking when charging.

6.7.10 SLR (microphone-path faulty) Fault code: D 19 Affected unit: Components: Microphone Needed equipment: Soldering iron Working material: Desolder wick Solder Diagnosis: The diaphragm of the microphone is affected by humidity or nicotine with increasing age or the microphone could be electrically faulty. There will be a higher attenuation when measuring SLR (sending loudness rating). In most cases the microphone is defective. Repair by component exchange: Remove the microphone by desoldering the 2 solder joints. You can also heat up both pins simultaneously with a broad soldering iron tip and turn the board upside down, letting the microphone fall out. Clean pads with desoldering wick and replace it by a new component afterwards. Attention: Avoid excessive heat (2 seconds maximum)! Test: Put the repaired board in a testhousing. Make a sidetone check by blowing into the microphone and checking the volume of the noise on the earphone. If there is a telephone tester with acoustic testhead make a SLR-test and check whether the attenuation is o.k. Gigaset 3000 Classic/ Comfort
6.7.11 RLR (earphone-path faulty) Fault code: D 20 Affected unit: Components: Earphone Needed equipment: Multimeter Working material: none Diagnosis: The diaphragm of the earphone could be affected by deposits with increasing age. There will be a higher attenuation when measuring RLR (receiving loudness rating). In most cases the earphone is defective. If there is no noise audible on the earphone when making a sidetone check its also possible that the wire of the coil is cut off. Check the resistance of the coil with a multimeter. It must be about 150 ohms. If you measure a nearly infinitely high resistance, the wire may be cut off. Repair by component exchange: Use new earphone capsule. Test: Put the repaired board in a testhousing. Make a sidetone check by blowing into the microphone and checking the volume of the noise on the earphone. If there is a telephone tester with acoustic testhead make a RLR-test and check whether the attenuation is o.k. Gigaset 3000 Classic/ Comfort
Repair of basestation Gigaset 3010

6.8.1 Exploded view

Screws
Lower case shell Antenna Board Paging button

Charger contact springs

6.8.2 Disassembling ESD regulations have to be followed ! Needed material: suitable screw driver with cross recess Unscrew the 4 screws on the lower case shell. There is a snap hook near the antenna. So start lifting the case shell on the opposite side until the hook snaps open. Lift off lower case shell. Bend one of the 2 snap hooks that fix the board and lift it off.

6.8.3 Assembling ESD regulations have to be followed ! Needed material: suitable screw driver with cross recess Put paging key and charger contact springs into upper case shell. Insert board into upper case shell until it snaps into place. Attach the other case shell and close the device by screwing the 4 screws in the lower case shell. Make sure that the charging contact springs are fixed correctly.
6.8.4 Board Layout Gigaset 3010 (German version)

6.8.5 Course of repair

Only for SWAP
Press paging key on base station and hold down. Plug in AC- adapter. Hold key for appr. 25 s. Release paging key. The base station is now set to factory defaults (PIN = 0000).
Damage due to lightning stroke ? no
black soot or chipped components near the sockets --> see chapter base station faulty due to lightning stroke
If there are charging problems check charging contact pads and springs If faulty, repair and assemble the base station and check function. Was repair successful?
yes use a new paging key, antenna and springs If not yet happened, assemble the base station.

always use a new housing

New parts only for SWAP

Outgoing test

6.8.6 Charging problems Fault code: D 3 Affected unit: Gigaset 3010 base station
6.8.7 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station. Inspect the board with your eyes. The components on the photos have been damaged by lightning stroke. See photos in document humidity & Lightning.