SonicWALL Product Lifecycle

SUPPORT SERVICES

SonicWALL Active Retirement Mode Announcement for the SonicWALL SRA 4200 Unrestricted User SKUs
COMMUNICATIONS OVERVIEW: SonicWALL is initiating the Active Retirement Mode (ARM) notification for the SonicWALL SRA 4200 Unrestricted SKUs. Active Retirement Mode is the second phase of the SonicWALL End of Life process outlined at the end of this document. The SonicWALL SRA 4200 represents the next generation of SSL VPN appliances from SonicWALL. The SRA 4200 was introduced in Qand is intended for small and medium-sized businesses. The reason for this Active Retirement Mode announcement is that the licensing of the SRA 4200 is transitioning from an unrestricted model recommended for a maximum of 50 concurrent users, to a user based licensing model that can scale from as little as 10 users to as many as 500 concurrent users. For these reasons, it is time to transition to ARM status the unrestricted SRA 4200 licenses and transition to the user-based SRA 4200 licenses. All SRA 4200 customers who purchased the unrestricted license can receive support as indicated in table 1 below. All official Product Lifecycle notifications and phase information is posted on the Support area of our Web site at http://www.sonicwall.com/us/support/3003.html. Products Affected
Products affected by this ARM announcement are listed below:
Table 1 End of Life Information Regions Products Product SKUs Active Retirement Mode Begins Last SonicWALL Appliance Firmware Upgrade Last Support Renewal (3 Yr) Last Support Renewal (2 Yr) Last Support Renewal (1 Yr) End of Support (All Levels)
Worldwide SSL-VPN 4200 01-SSC-5980 01-SSC-5983 May 1, 2010 (2) Major Firmware Upgrades or 18 monthswhichever comes first. Customers can still apply maintenance releases up to the End of Support date for supported firmware versions April 30, 2010 (No longer purchasable) April 30, 2011 April 30, 2012 April 30, 2013
Table 2 Affected Product SKUs Product Description
SonicWALL SRA 4200 SonicWALL SRA 4200 NFR

01-SSC-5980 01-SSC-5983

Replacement SKU Description
SonicWALL SRA 4200 Base Appliance with 25 user license* SonicWALL SRA 4200 NFR

Replacement SKU

01-SSC-5998 01-SSC-6058
*Please note that the SRA 4200 user license can be upgraded with additional user licenses to support up to 500 users. Table 3 Affected Support SKUs
Secure Upgrade Program Last Time Buy
The Last Day to Order date indicates the date when the SKU can no longer be ordered for the SRA 4200 with the unrestricted SKUs. SSL-VPN 4200 Support SKU Description SKU Last Day to Order
SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY (3 Years) SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (3 Years) SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980 ONLY (3 Years) SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY (2 Years) SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (2 Years) SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980 ONLY (2 Years) SonicWALL Dynamic Support 24X7 For SRA 4200 01-SSC-5980 ONLY (1 Year) SonicWALL Dynamic Support 8X5 For SRA 4200 01-SSC-5980 ONLY (1 Year) SonicWALL Software and Firmware Updates For SRA 4200 01-SSC-5980 ONLY (1 Year)) 01-SSC-5986 01-SSC-5989 01-SSC-5992 01-SSC-5985 01-SSC-5988 01-SSC-5991 01-SSC-5984 01-SSC-5987 01-SSC-5990 April 30, 2010 April 30, 2010 April 30, 2010 April 30, 2011 April 30, 2011 April 30, 2011 April 30, 2012 April 30, 2012 April 30, 2012

Last Time Buy Last Time Buy (LTB) is advanced notification to SonicWALL customers and partners that SonicWALL intends to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, SonicWALL and channel inventory and end user demand. Last Time Buy is informational only; products in this phase are active. Active Retirement Mode Active Retirement Mode (ARM) is a statement by the company that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral. The duration of this phase is typically two years. Limited Retirement Mode Limited Retirement Mode (LRM) is a statement by the company that it will no longer develop or release driver updates or bug fixes for these products. Depending on inventory, technical capability, customer demand and gross margin, SonicWALL will continue to offer support agreements on products in LRM. LRM is a discretionary phase in the product lifecycle process. End of Support End of Support (EOS) is a statement that the company no longer offers support for the product, and all remaining unique inventory or materials will be removed.

*For purposes of this Matrix, ENC (restricted) means that the Product may require a license to export and ENC (unrestricted) means that the Product can be exported without prior authorization but subject to prohibitions on exports to denied countries, entities and persons. Page 1 of 2 SonicWALL Confidential
SonicWALL, Inc. Export Classification Matrix TZ 170 TZ 170SP TZ 170SPW TZ 170W TZ 180 TZ 180W TZ 190 TZ 190W TZ 200 TZ 200 W TZ 210 TZ 210 UMA EM 5000 Series TZ 170 TZ 170SP TZ 170SP Wireless TZ 170 Wireless TZ 180 TZ 180 Wireless TZ 190 TZ 190 Wireless TZ 200 TZ 200 Wireless TZ 210 TZ 210 Wireless E-Class Universal Management Appliance 5000 G032225 G034495 G034495 G034495 G053425 G053425 G050154 G054171 G072370 G072370 G067113 G067113 G069219 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 5A002 ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (unrestricted) ENC (restricted)* ENC (restricted)* ENC (unrestricted)
*For purposes of this Matrix, ENC (restricted) means that the Product may require a license to export and ENC (unrestricted) means that the Product can be exported without prior authorization but subject to prohibitions on exports to denied countries, entities and persons.

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SonicWALL Confidential