Laptop Testing Results: Acer
Manufacturer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Acer Model Travel mate 3270 Extensa 4620Z TravelMate 3000 Aspire 5580 Aspire 6920 Aspire 5520 Ferrari 1003WTMi ZH3 ZUnwlci Travel Mate 3242WXMi Travel Mate 3274WXMi Aspire 5585WXMi TravelMate 3002NWTNi Aspire 5596WXMi Aspire 4920G TravelMate 5520G F8H81SG-SL Extensa 4620Z OS WindowsXP Vista32 Windows XP Vista32 Vista32 Vista32 Vista Vista vista vista vista Vista vista vista Vista vista vista vista Compatibility Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Remark
Manufacturer Apple Apple Apple Model MacBook Pro MacBook Pro A1181 OS Mac OS 10.4.10 X Compatibility Y Y Y Remark

Mac OS X 10.5 linux

ZTE Corporation

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Manufacturer ASUS ASUS ASUS ASUS Model F8 Pro80J A6T A8T OS Vista32 Windows XP Vista32 Vista 64bit Compatibility Y Y Y Y Remark
Manufacturer BenQ BenQ BenQ BenQ Model Joybook S73E DHR700 Joybook T31-139 Joybook S73E OS WindowsXP Linux Linux Windows2000 Compatibility Y Y Y Y Remark
Manufacturer DELL DELL DELL DELL DELL DELL DELL DELL Model LATITUDE D830 PP21L PP04X PP23LA Latitude D830 INPIRON 1300 INPIRON 1300 INSPIRON 1501 OS WindowsXP windowsXP Linux Vista 64bit WindowsXP WindowXP Vista WindowsXP Compatibility Y Y Y Y Y Y Y Y Remark

FUJITSU

Manufacturer FUJITSU FUJITSU FUJITSU Model LIFEBOOK S7111

LIFEBOOK P7230

OS Vista32 Vista 32bit Vista basic 32bit

Compatibility Y Y Y

Remark

LIFEBOOK S2210

Manufacturer HP HP HP HP Model PAVILION TX1000 Pavilion dv2000 Pavilion dv2000 Pavilion dv6000 OS Vista 32bit vista home basic Windows XP Vista32 Compatibility Y Y Y Y Remark

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HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP HP
6510B Compaq NC2400 Compaq NC4000 Compaq NC4000 Compaq NC4400 Compaq V3000 Presario
Vista Windows XP Windows XP Windows2000 Windows XP

Y Y Y Y Y Y

Compaq NC6400 Compaq nx6120 Pavilion dv6000 HSTNN-Q21C HSTNN-Q15C HSTNN-W20C HSTNN-105C HSTNN-A25C nx6330 Compaq 6910p
Windows2000 Windows XP vista vista Windows XP Windows XP Windows XP Windows XP Windows XP Vista 32bit business

Y Y Y Y Y Y Y Y Y Y

Manufacturer IBM IBM IBM IBM IBM IBM IBM IBM Model 9455-BR1 T60 T60 T42 T43 X60 R60 X61 OS Windows XP Windows XP Vista Windows XP Windows XP Windows XP Windows XP Vista Compatibility Y Y Y Y Y Y Y Y Remark

Lenovo

Manufacturer Lenovo Lenovo Lenovo Model Tianyi F50A Tianyi F30 Tianyi F30 OS Vista Window2000 windowXP Compatibility Y Y Y Remark

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Samsung
Manufacturer Samsung Model NP-Q45 OS Vista premium home Compatibility Y Remark
Manufacturer SONY SONY SONY SONY SONY SONY SONY SONY SONY SONY Model VGN CR 33 VGN CR 33 VGN-FJ67C VGN-FJ67C VGN-TX36C VGN-FE48C VGN-SZ22CP VGN-SZ22CP VGN-AR68C VGN SZ42C OS Windows 2000 WindowsXP WinsowsXP Windows2000 WindowsXP Vista 32 Windows2000 WindowsXP vista Windows2000 Compatibility Y Y Y Y Y Y Y Y Y Y Remark

Toshiba

Manufacturer Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Toshiba Model Satellite M320 SATELLITE A100 SATELLITE M500 SATELLITE M212 PSAA8Q-07P00P PPM50Q-046007 M212 PSAA8Q-07N00P Satellite L20 Satellite M100 Satellite L20 OS Vista WindowsXP Windows2000 Vista32 windowsXP windowsXP Vista 32 WindowsXP Vista 32 Vista 32 WindowsXP Compatibility Y Y Y Y Y Y Y Y Y Y Y Remark

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* Your computer supports both standard- and Duo-size Memory Stick media.

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A B C D E F G H I J
Num lock indicator (page 20) Caps lock indicator (page 20) Scroll lock indicator (page 20) S1 button (page 33) VOL-/VOL+ buttons (page 33) Play/Pause button (page 33) Stop button (page 33) Previous track button (page 33) Next track button (page 33) AV MODE button (page 33)

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A Battery connector

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A B C D E F
Hi-Speed USB (USB 2.0) ports* (page 88) Optical disc drive (page 37) Optical disc drive indicator (page 20) Drive eject button (page 37) Manual eject hole (page 154) Power button/Power indicator (page 20)
Support high-/full-/low- speeds.

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A B C D E
DC IN port (page 21) Security slot Air vent Network (Ethernet) port (page 94) Modem port (page 59)
F Monitor port* (page 76) G HDMI port* (page 76) H i.LINK 4-pin (S400) port (page 92) I ExpressCard/34 slot (page 47)
* These two ports are mutually exclusive. When one port has an external display connected, the other is disabled.

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Bottom

A Air vents

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About the Indicator Lights
Your computer is equipped with the following indicator lights.

Indicator

Power 1 Charge Built-in MOTION EYE camera Media Access Optical disc drive

Functions

Illuminates in green when the computer is turned on, blinks slowly in orange while the computer is in Sleep mode, and turns off when the computer is placed into Hibernate mode or turned off. Illuminates while the battery pack is charging. See Charging the Battery Pack (page 25) for more information. Illuminates while the built-in MOTION EYE camera is in use. Illuminates while data is being read from or written to a memory card. (Do not place the computer into Sleep mode or turn it off when this indicator is on.) When the indicator is off, the memory card is not in use. Illuminates while data is being read from or written to the optical disc media. When the indicator is off, the optical disc media is not in use. Illuminates while data is being read from or written to the hard disk drive or the optical disc media. Do not place the computer into Sleep mode or turn it off when this indicator is on. Press the Num Lk key to activate the numeric keypad. Press it a second time to deactivate the numeric keypad. The numeric keypad is not active when the indicator is off. Press the Caps Lock key to type letters in uppercase. Letters appear in lowercase if you press the Shift key while the indicator is on. Press the key a second time to turn off the indicator. Normal typing resumes when the Caps lock indicator is off. Press the Scr Lk key to change how you scroll the display. Normal scrolling resumes when the Scroll lock indicator is off. The Scr Lk key functions differently depending on the program you are using and does not work with all programs. Illuminates when the WIRELESS switch is turned on, provided that one or more wireless options are enabled in the VAIO Smart Network window.

Stop button Plays the previous chapter/file during video playback or the previous song/file during audio playback. Previous track button Plays the next chapter/file during video playback or the next song/file during audio playback. Next track button Launches VAIO Launcher for selecting the desired software. You can change the default software options in VAIO Launcher. To do so, press and hold the AV MODE button to display the setup window.

AV MODE button *

On models with a Blu-ray Disc drive only. Use the WinDVD BD software for playback.

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Using the Built-in MOTION EYE Camera
Your computer is equipped with a built-in MOTION EYE camera. The built-in MOTION EYE camera adds video functionality to instant messaging software and video editing software and enables you to capture still images and movies with the preinstalled image capture software. Turning on the computer activates the built-in MOTION EYE camera, so the computer is ready for a video conference using such software. Note that launching or exiting your instant messaging or video editing software does not activate or deactivate the built-in MOTION EYE camera, respectively.
The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.
! The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction.
You cannot operate the built-in MOTION EYE camera with the Microsoft Windows Movie Maker software.

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Capturing Still Images

To capture a still image

Click Start, All Programs, ArcSoft WebCam Companion 2, and WebCam Companion 2 to launch WebCam Companion 2. Click the Capture icon in the main window. Turn the camera to your subject. Click the Capture button below the displayed image. The current image in the finder view is captured and its thumbnail image is added to the thumbnail view in the left pane of the main window.
When capturing an image in a dark place, click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window. WebCam Companion 2 provides many more features. See the help file on the software for more information.

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Capturing Movies

To capture a movie

5 Click Start, All Programs, ArcSoft WebCam Companion 2, and WebCam Companion 2 to launch WebCam Companion 2. Click the Record icon in the main window. Turn the camera to your subject. Click the Record Video button below the displayed image to start movie recording. When finished, click the Record Video button once again to stop movie recording. The first scene of the captured movie is added to the thumbnail view in the left pane of the main window.

When capturing a movie in a dark place, click the WebCam Settings icon after step 2 and select the low light or low light compensation option in the properties window. WebCam Companion 2 provides many more features. See the help file on the software for more information.

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Using the Optical Disc Drive
Your computer is equipped with an optical disc drive.

To insert a disc

3 Turn on the computer. Press the drive eject button (1) to open the drive. The tray slides out. Place a disc in the middle of the tray with the label side facing upward and gently push it down until the disc clicks into place.

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Close the tray by pushing it in gently.
! Do not remove the optical disc when your computer is in a power saving mode (Sleep or Hibernate). Doing so may cause the computer to malfunction.
If you plan to use an external optical disc drive, connect the drive before you launch any preinstalled disc operation program.

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Reading and Writing Optical Discs
Your computer plays and records CDs, DVDs, and Blu-ray Disc media, depending on the model you purchased. Check your specifications for the type of optical disc drive installed on your model. Use the table below to see which types of media your optical disc drive supports.

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PR: playable and recordable P: playable but not recordable : not playable or recordable CDROM DVDRW/ R DL/RAM Blu-ray Disc Blu-ray Disc Combo

*1 *2 *3 *4

Video CD P P P

Music CD P P P

CD Extra P P P

CD-R/ RW PR PR*8 PR*8

DVDROM P P P

DVDVideo P P P

BDROM P P
DVD-R/ DVD+R/ DVD+R DVD-R RW RW DL DL PR*1 *2 PR*1 *2 PR*1 *2 PR PR PR PR*5 PR*5 PR*5 PR*6 PR*6 PR*6
DVDRAM PR*3 *4 PR*3 *4 PR*3 *4
BD-R*9/ RE*10 PR*7 *11 P*11
Supports writing data to DVD-R discs compliant with DVD-R for General Version 2.0/2.1. Supports writing data to DVD-RW discs compliant with DVD-RW Version 1.1/1.2. The DVDRW/RAM disc drive on your computer does not support the DVD-RAM cartridge. Use non-cartridge discs or discs with a removable cartridge. Writing data to single-sided DVD-RAM discs (2.6 GB) compliant with DVD-RAM Version 1.0 is not supported. DVD-RAM Version 2.2/12X-SPEED DVD-RAM Revision 5.0 disc is not supported. Writing data to DVD+R DL (Double Layer) discs is available only on discs supporting DVD+R DL (Double Layer) recording. Writing data to DVD-R DL (Dual Layer) discs is available only on discs supporting DVD-R DL (Dual Layer) recording. Supports writing data to BD-R Version 1.1 discs (single-layer discs with the capacity of 25 GB, dual-layer discs with the capacity of 50 GB) and BD-RE Version 2.1 discs (single-layer discs with the capacity of 25 GB, dual-layer discs with the capacity of 50 GB). Writing data to Ultra Speed CD-RW discs is not supported on the models with certain types of the Blu-ray Disc drive. BD-R stands for Blu-ray Disc-Recordable in Version 1.1 format. BD-RE stands for Blu-ray Disc-Rewritable in Version 2.1 format. The Blu-ray Disc drive on your computer does not support BD-RE Disc media in Version 1.0 format and Blu-ray Disc media with a cartridge.

To play a Blu-ray Disc media
3 Close all running software applications. Insert a Blu-ray Disc media into the optical disc drive. If nothing appears on the desktop, then click Start, All Programs, and the desired Blu-ray Disc software to play the disc.
For instructions on how to use the software, see the help file on your software.
Copying Files to Blu-ray Disc Media
! The Blu-ray Disc writing function is available on selected models only. See the online specifications to find out the type of your optical disc drive, and then Reading and Writing Optical Discs (page 39) to find out about the supported disc media.
To copy files to a Blu-ray Disc media
Connect the AC adapter to the computer. Close all running software applications. Insert a Blu-ray Disc media into the optical disc drive. If nothing appears on the desktop, then click Start, All Programs, and the desired Blu-ray Disc burning software to copy files to the disc.
For instructions on how to use the software, see the help file on your Blu-ray Disc burning software.

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Using the ExpressCard Module
Your computer is equipped with either a Universal ExpressCard slot* or an ExpressCard/34 slot* for transferring data among digital cameras, camcorders, music players, and other audio/video devices. The former can accommodate either an ExpressCard/34 (34mm wide) or ExpressCard/54 (54mm wide) module* as shown below; and the latter, an ExpressCard/34 module* only. ExpressCard/34 module* ExpressCard/54 module*
Your computer is equipped with an ExpressCard/34 slot*.
* Referred to as the ExpressCard slot and the ExpressCard module in this manual.

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Inserting an ExpressCard Module
! Use care when inserting or removing the ExpressCard module from the slot. Do not force it in or out of the slot.
You do not need to shut down your computer before inserting or removing the ExpressCard module.
To insert an ExpressCard module
Locate the ExpressCard slot. Carefully slide the ExpressCard module into the slot until it clicks into place. Do not force it into the slot.
If the module or adapter does not go into the slot easily, remove it gently and verify you are inserting it in the proper direction.
Make sure you use the most recent software driver provided by the ExpressCard module manufacturer.

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Removing an ExpressCard Module
Follow the steps below to remove the ExpressCard module while your computer is on. If it is not removed properly, your system may not work properly.

To remove an ExpressCard module
To remove an ExpressCard module when your computer is off, skip steps 1 to 4.
Double-click the Safely Remove Hardware icon on the taskbar. Select the hardware you want to unplug. Click Stop. Follow the on-screen instructions to remove the ExpressCard module. Push in the ExpressCard module toward the computer so that the module pops out. Gently take hold of the ExpressCard module and pull it out of the slot.

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Using the Memory Stick Media
Memory Stick media is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones and other devices. Because it is removable, it can be used for external data storage.

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Before You Use the Memory Stick Media
The Memory Stick slot on your computer can accommodate both standard- and Duo-size media and supports Memory Stick PRO and Memory Stick PRO-HG Duo formats with high speed data transfer and large data capacity capabilities.
You can insert a Duo-size Memory Stick media directly into the Memory Stick slot without using a Memory Stick Duo Adaptor.
! Before using a Memory Stick Micro (M2) media, be sure to insert it into an M2 Standard-size or M2 Duo-size Adaptor. If you insert the media directly into the Memory Stick slot without the Adaptor, you may not be able to remove it from the slot.
For the latest information about the Memory Stick media, visit the Memory Stick Web site at http://www.memorystick.com/en/.
! Your computer has been tested and found compatible with Sony branded Memory Stick media with capacity of up to 16 GB that are available as of January 2008. However, not all Memory Stick media that meet the same specifications as the compatible media are guaranteed of compatibility.
Inserting a Memory Stick media with multiple conversion adapters is not guaranteed of compatibility. MagicGate is the general name of the copyright protection technology developed by Sony. Use a Memory Stick media with the MagicGate logo to use this feature. Except for your personal use, it is against the copyright law to use any audio and/or image data you recorded without prior consent from the respective copyright holders. Accordingly, Memory Stick media with such copyrighted data can be used only within the law. The Memory Stick slot on your computer does not support 8-bit parallel data transfer (high speed data transfer). The Memory Stick Micro media in an M2 Duo-size Adaptor may not operate properly if it is additionally inserted into a Memory Stick Duo Adaptor.

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Connecting a Printer
You can connect a Windows-compatible printer to your computer to print documents.
Connecting a Printer Using the USB Port
You can connect a USB printer compatible with your version of Windows to the computer.
To connect a printer using the USB port
3 Plug the power cord (1) of your printer into an AC outlet. Choose the USB port (3) you prefer to use.
Plug one end of a USB printer cable (2) (not supplied) into the USB port and the other end to your printer.

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Connecting an i.LINK Device
Notes on connecting i.LINK devices
Your computer is equipped with an i.LINK port, which you can use to connect to an i.LINK device, such as a digital video camcorder. The i.LINK port on your computer does not supply power to external devices generally powered by i.LINK ports. The i.LINK port supports transfer rates up to 400 Mbps; however, the actual transfer rate depends on the transfer rate of the external device. The optional i.LINK cables may not be available in some countries or areas. An i.LINK connection with other compatible devices is not fully guaranteed. The i.LINK connection varies depending on the software applications, operating system, and i.LINK-compatible devices you use. See the manual that came with your software for more information. Check the working conditions and operating system compatibility of i.LINK-compatible PC peripherals (for example, an HDD or a CD-RW drive) before you connect them to your computer.

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Connecting a Digital Video Camcorder
To connect a digital video camcorder
Plug one end of an i.LINK cable (1) (not supplied) into the i.LINK port (2) on the computer and the other end into the DV In/ Out port (3) on the digital video camcorder.
On Sony digital video cameras, ports labeled DV Out, DV In/Out, or i.LINK are i.LINK-compatible.
The Sony digital video camcorder shown here is an example; your digital video camcorder may need to be connected differently. You cannot access the pictures stored on a Memory Stick media when using an i.LINK connection.

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Connecting to a Network (LAN)
You can connect your computer to 1000BASE-T/100BASE-TX/10BASE-T-type networks with an Ethernet network cable. Connect one end of a network cable (not supplied) to the network (Ethernet) port on the computer and the other end to your network. For detailed settings and devices needed to connect to the network, ask your network administrator.
Your computer can be connected to the network with the default settings.
! Telephone lines cannot be connected to the network (LAN) connector on your computer. If the network (LAN) connector is connected to the telephone lines mentioned below, high electric current to the connector may cause damage, overheating, or fire.
- Home (intercom speakerphone) or business-use telephone lines (multi-line business telephone) - Public telephone subscriber line - PBX (private branch exchange) Do not plug a telephone cable into the network (Ethernet) port.

On Using the Battery Pack
Do not leave battery packs in temperatures above 140F (60C), such as in a car parked in the sun or under direct sunlight. Battery life is shorter in a cold environment. This is due to decreased battery efficiency at low temperatures. Charge battery packs at temperatures between 50F to 86F (10C to 30C). Lower temperatures require longer charging time. Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing. For your safety, Sony recommends using the genuine Sony battery pack and AC adapter that are provided with this product. If either of these items needs to be replaced during the life of the product, be sure to use a compatible genuine Sony battery pack or AC adapter. Information about compatible models can be found at the following URLs: http://www.sony.com/vaio for customers in USA and Canada. http://www.sony.net/ for customers in Latin American countries or areas. Sony disclaims and shall assume no responsibility in case of any losses and damages arising from: The use of non-genuine Sony battery packs or AC adapters with your VAIO computer. The disassembly, alteration of, or tampering with any Sony battery pack. While the battery pack is in use or being charged, heat builds up in the battery pack. This is normal and is not cause for concern. Keep the battery pack away from all sources of heat. Keep the battery pack dry. Do not open or try to disassemble the battery pack. Do not expose the battery pack to any mechanical shock, such as dropping it on a hard surface. If you are not using your computer for a long period of time, remove the battery pack from the computer to prevent damage to the battery pack.

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If you have not used the battery pack for a considerable amount of time, the remaining battery life may become short. However, this is normal and does not indicate a malfunction, because the battery pack will gradually discharge over time even when not in use. Connect the AC adapter to your computer and recharge the battery pack before using the computer again. You do not need to discharge the battery pack before recharging. If the battery pack quickly runs out of power after fully charged, it may be reaching the end of its life and should be replaced.

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On Using Headphones
Road safety Do not use headphones while driving, cycling, or operating any motorized vehicle. It may create a traffic hazard and is illegal in some areas. It can also be potentially dangerous to play loud music while walking, especially at pedestrian crossings. Preventing hearing damage Avoid using headphones at high volume. Hearing experts advise against continuous, loud and extended play. If you experience a ringing in your ears, reduce the volume or discontinue use.

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Keyboard (page 170) Floppy Disks (page 171) Audio/Video (page 172) Memory Stick Media (page 175) Peripherals (page 176)

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Computer
What should I do if my computer does not start?
Make sure your computer is securely plugged into a power source and turned on. Make sure the power indicator shows the power is on. Make sure the battery pack is installed properly and charged. Make sure the floppy disk drive (if applicable) is empty. If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information. Disconnect the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, reconnect the AC adapter, and then press the power button to turn on your computer. Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. Remove any extra memory modules you may have installed since purchase. Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer.

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What should I do if the green power indicator light is on but my screen remains blank?
Press the Alt+F4 keys several times to close the application window. An application error may have been occurred. Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. Press and hold the power button for more than four seconds to shut down your computer. Unplug the AC adapter and leave the computer for about five minutes. Then plug in the AC adapter and turn on the computer again.
! Turning off your computer with the power button or the Ctrl+Alt+Delete keys may cause loss of unsaved data.
What should I do if my computer or software stops responding?

What should I do if I cannot boot my computer from the USB floppy disk drive connected to the computer?
To boot your computer from the USB floppy disk drive, you need to change the boot device. Turn on your computer and press the F11 key when the VAIO logo appears.
How do I check the volume of the recovery partition?
Your hard disk drive contains the recovery partition where data for the system recovery is stored. To check the volume of the recovery partition, follow these steps: Click Start, right-click Computer, and select Manage. Click Disk Management under Storage on the left pane. The volume of the recovery partition and the total volume of the C drive are displayed in the Disk 0 row on the center pane.

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System Security
How can I protect my computer against security threats, such as viruses?
The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following:
Connect to the Internet. Double-click the Windows Security Alerts icon on the taskbar. Follow the on-screen instructions to set up automatic or scheduled updates.
How do I keep my antivirus software updated?
You can keep the Microsoft Windows Live OneCare software program current with the latest updates from Microsoft Corporation. To download and install the latest security updates, follow these steps:
Click Start, All Programs, and Windows Live OneCare. Click Check for Updates in the Protection Plus section. The Windows Live OneCare Updates balloon appears on the taskbar. Follow the on-screen instructions to download updates.

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Battery
How do I find the battery charging status?
See Charging the Battery Pack (page 25).
When is my computer using AC power?
When your computer is directly connected to the AC adapter, it uses AC power, even if the battery pack is installed.
When should I recharge the battery pack?
When the battery level falls below 10%. When both the charge and power indicators blink. When you have not used the battery pack for a long period of time.
When should I replace the battery pack?
If the battery pack quickly runs out of power after fully charged, it may be reaching the end of its life and should be replaced. To check the battery wear level, see To check the battery wear level (page 27).

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Should I be concerned that the installed battery pack is warm?
No, it is normal for the battery pack to be warm when it is powering your computer.

Can my computer enter Hibernate mode while using battery power?
Your computer can enter Hibernate mode while using battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode. If you are using a program that prevents the system from entering Hibernate mode, save your data frequently to avoid losing data. See Using Hibernate Mode (page 105) for information on how you can manually activate Hibernate mode.

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Built-in MOTION EYE Camera
Why does the viewer window show no images or poor-quality images?
The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera. The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help. The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction. If the problem persists, restart your computer.
Why are captured images poor in quality?
The images captured under the fluorescent lamp may show reflection of the light. A dark portion in captured images may appear as a noise. If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See On Using the Built-in MOTION EYE Camera (page 121).
Why do captured images contain dropped frames and audio interruptions?
The effect settings on your software application may have caused dropped frames. See the help file on your software application for more information. There may be more software applications running than your computer can handle. Exit the applications that you are not currently using. The power management function of your computer may have been activated. Check the CPU performance.

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Why does movie playback show dropped frames when my computer is running on the battery?
The battery pack is running out of power. Connect your computer to an AC power source.
Why do the images captured by the built-in MOTION EYE camera flicker?

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Why is my Bluetooth connection slow?
The data transfer speed depends on the obstacles and/or the distance between the two devices, on the radio wave quality, and on the operating system or the software in use. Move your computer and Bluetooth devices closer to each other. The 2.4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices. Bluetooth devices incorporate technology that minimizes interference from other devices using the same wavelength, however, communication speed and connection range may be reduced. Interference from other devices may also stop communication altogether. Connection availability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to the device to which it is connected. Identify and remove obstacles between your computer and the device to which it is connected. Note that due to limitations of the Bluetooth standard, large files may occasionally be corrupted during continuous transfer due to electromagnetic interference in the environment.
What should I do if my computer becomes unstable when I use a Bluetooth audio device?
Your computer may become unstable if you change a sound output device to a Bluetooth audio device while audio or video playback software is running. When you listen to playback audio from your Bluetooth audio device, connect the Bluetooth audio device to the computer first and then launch your audio or video playback software. See the help file for detailed information on connecting the Bluetooth audio device.
Why can't I connect to service supported by the target Bluetooth device?
Connection is only possible for services also supported by the computer with the Bluetooth functionality. For more details, search for Bluetooth information using Windows Help and Support. To open Windows Help and Support, click Start and Help and Support.

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Can I use a device with Bluetooth technology on airplanes?
With Bluetooth technology, your computer transmits a radio frequency of 2.4 GHz. Sensitive locations, such as hospitals and airplanes, may have restrictions on use of Bluetooth devices, due to radio interference. Check with facility staff to see if use of the Bluetooth functionality on the computer is permitted.
Why can't I use the Bluetooth functionality when I log onto my computer as a user with a standard user account?
The Bluetooth functionality may not be available to a user with a standard user account on your computer. Log onto the computer as a user with administrator rights.

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Speakers
What should I do if my external speakers do not work?
If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. Make sure your speakers are properly connected and the volume is turned up loud enough to hear sound. Make sure your speakers are designed for computer use. If your speakers have a muting button, set the button to off. The volume may have been turned off by the Fn+F2 keys. Press them once again. The volume may have been minimized by the VOL- button. Press the VOL+ button to turn up the volume loud enough to hear sound. If your speakers require external power, make sure the speakers are connected to a power source. See the manual that came with your speakers for more information. Check the Windows volume controls by clicking the volume icon on the taskbar.
What should I do if I do not hear sound from the built-in speakers?
If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. Make sure the speaker volume is turned up loud enough and the audio option is enabled. The volume may have been turned off by the Fn+F2 keys. Press them once again. The volume may have been minimized by the VOL- button. Press the VOL+ button to turn up the volume loud enough to hear sound. Check the Windows volume controls by clicking the volume icon on the taskbar.

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What should I do if I do not hear built-in microphone sound from output devices?
Your computer is not capable of outputting audio signals from the built-in microphone directly to output devices. Save the audio data first to an audio file, and then play it back to output from the output devices.
What should I do if I do not hear external microphone sound from my HDMI-compatible TV?
Your computer is not capable of outputting audio signals from the microphone jack directly through the HDMI port. Save the audio data first to an audio file, and then play it back to output through the HDMI port.

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Touch Pad
What should I do if the touch pad does not work?
You may have disabled the touch pad without connecting a mouse to your computer. See Using the Touch Pad (page 32). Make sure that a mouse is not connected to your computer. If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Restart to restart your computer. If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. If this procedure does not work, press and hold the power button until the computer turns off.

Why can't I save music files onto my Memory Stick media?
Copyright protected music cannot be checked out to any Memory Stick media other than those with the MagicGate logo.
! Use of recorded music requires permission from the copyright holders.
Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources.
Can I copy images from a digital camera using Memory Stick media?
Yes, and you can view video clips that you have recorded with Memory Stick media-compatible digital cameras.
Why can't I write data to Memory Stick media?
Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting. Make sure the erasure prevention switch is off.

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Peripherals
What should I do if I cannot connect a USB device?
If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet. Try using another USB port on your computer. The driver could be installed to the specific port you used the first time you connected the device. See the manual that came with your USB device for more information. You may need to install software before you connect the device. Try connecting a simple, low-powered device such as a mouse to test if the port is working at all. USB hubs may prevent a device from working because of the distribution of power. We recommend you connect the device directly to your computer without a hub.

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Support Options
This section contains information on where to go for answers to questions about your VAIO computer and the preinstalled software. Sony Support Information (page 178) Program Support Information (page 181)

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Sony Support Information
See the following sources for answers in the sequence listed below. 1 VAIO Computer Documentation This on-screen User Guide (this manual) and the printed Welcome mat provide information on how to maximize your computer's capabilities and solve common problems. 2 Program Guides and Help Files The preinstalled programs on your computer may be supplied with individual help guides. These guides are stored on the hard disk drive as on-screen help files. You can find the help files from the help menu under the specific program. 3 Operating System Online Support Your computer comes preinstalled with a Microsoft Windows operating system. For operating system support, you can visit Microsoft customer support at: http://support.microsoft.com/directory/. 4 Sony Computing Support This service provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online. You can visit the Sony online support Web site at the following URLs: http://esupport.sony.com/EN/VAIO/ for customers in USA http://www.sony.ca/support/ for customers in Canada http://esupport.sony.com/ES/VAIO/ for customers in Spanish speaking Latin American countries or areas http://esupport.sony.com/ES/VAIO/BR/ for customers in Brazil 5 VAIO Update When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and security information is posted on the support Web site. Click the VAIO Update notice to open the VAIO Support Web site and view the information.