Users Guide
Norton AntiVirus Users Guide
The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 11.0 PN: 10283763

Copyright Notice

Copyright 2004 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014.

Trademarks

Symantec, the Symantec logo, LiveUpdate, and Norton AntiVirus are U.S. registered trademarks of Symantec Corporation. Norton Internet Worm Protection is a trademark of Symantec Corporation. Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. AOL and CompuServe are registered trademarks of America Online, Inc. Pentium is a registered trademark of Intel Corporation. Yahoo! is a registered trademark of Yahoo! Inc. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 2 1

Contents

Chapter 1

Installation

System requirements.. 5 Before installation... 8 Install Norton AntiVirus.. 9 After installation...11 For more information..13

Chapter 2

Feature summary
Virus and threat protection features..18 Norton Internet Worm Protection features..20

Chapter 3

Getting started
Start Norton AntiVirus...24 About the main window...25 Activate your product..28 Turn off Auto-Protect temporarily..30

Chapter 4

Responding to emergencies
What to do if a virus is found...34 If Norton AntiVirus cannot repair a file..35 Look up viruses on the Symantec Web site.36 If your computer wont start..37 If your product wont install..38 Create Emergency Disks..39 If you need to use Emergency Disks..40

Chapter 5

Frequently asked questions
Explore the Symantec service and support Web site...41 How can I find the version number?..41 If you need to uninstall..42 Troubleshoot virus and threat protection..43 Troubleshoot LiveUpdate..47
Service and support solutions Index
Before installing Norton AntiVirus, take a moment to review the system requirements. If you have difficulties installing Norton AntiVirus, see If your product wont install on page 38.

System requirements

To use Norton AntiVirus, your computer must have one of the following Windows operating systems:
Windows 98/Me Windows 2000 Windows XP Home or Professional Editions
Installation of Norton AntiVirus is not supported on NEC PC98, Windows 95/NT 4.x, Macintosh, Linux, or server versions of Windows 2000/2003/XP computers.
If you are planning to upgrade your Windows operating system from Windows 98/Me to Windows 2000/XP, you must uninstall Norton AntiVirus first and then reinstall after the upgrade is complete.
Installation System requirements Your computer must also meet the following minimum requirements.
Operating system Requirements Windows 98
133-MHz processor 64 MB of RAM 90 MB of available hard disk space CD-ROM or DVD-ROM drive VGA video Internet Explorer 5.5 or later 150-MHz processor 64 MB of RAM 90 MB of available hard disk space CD-ROM or DVD-ROM drive VGA video Internet Explorer 5.5 or later 133-MHz or higher processor 64 MB of RAM 125 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 5.5 or later 300-MHz or higher processor 128 MB of RAM 125 MB of available hard disk space CD-ROM or DVD-ROM drive Internet Explorer 6.0

Windows Me

Windows 2000 Professional Edition

Windows XP Editions

If you are installing on Windows 2000/XP, you must install with administrator privileges.
Installation System requirements

Supported email clients

Email scanning is supported for any POP3-compatible and SMTP-compatible email client including:
Microsoft Outlook Express version 4, 5, 6 Microsoft Outlook 97/98/2000/XP/2003 Netscape Messenger version 4, Netscape Mail version 4, 6, 7 Eudora Light version 3, Eudora Pro version 4, Eudora 5, Eudora 6.0, Eudora 6.0J Pegasus 3 IncrediMail XE Becky! Internet Mail 1.x, 2.0 AL-Mail32 1.11 Datula 1.x PostPet 2.1, 2.06, 3.0

Unsupported email programs
Norton AntiVirus does not support the following email clients:
IMAP AOL POP3s with Secure Sockets Layer (SSL) Web-based email such as Hotmail and Yahoo! Mail Lotus Notes
About encrypted email connections
Norton AntiVirus does not support email connections that use Secure Sockets Layer (SSL). SSL is a Netscape protocol that is designed to provide secure communications on the Internet. If you use an SSL connection, you are not protected by Norton AntiVirus. To send email messages through SSL connections, turn off incoming and outgoing email protection in Norton AntiVirus.
Installation Before installation To send email messages through an SSL connection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. If you set a password for Options, Norton AntiVirus asks you for the password before you can continue. 2 In the Options window, click Email. 3 Click OK. 4 Uncheck Scan incoming Email (recommended). 5 Uncheck Scan outgoing Email (recommended). 6 Resend your email message.
Supported instant messenger programs
The following instant messenger programs are supported:
AOL Instant Messenger, version 4.7 or later Yahoo! Messenger, version 5.0 or later Windows Messenger, versions 4.7 or later MSN Instant Messenger, versions 4.6, 4.7, 6.0 or later. Version 5.0 is not supported.

Before installation

See Create Emergency Disks on page 39.
Before you install Norton AntiVirus, you must prepare your computer. If your computer cannot start from a CD, create Emergency Disks.

Prepare your computer

If you have an earlier version of Norton AntiVirus, the new version automatically removes the earlier version. If your version is earlier than 2003, you must uninstall it before installing the new version. If you have Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2003, or Norton AntiVirus 2003 Professional, you can transfer your existing option settings to the new version of the product.
Installation Install Norton AntiVirus Before you install Norton AntiVirus, do the following:
If you have any other antivirus programs on your computer, you must uninstall them and restart your computer before installing Norton AntiVirus. To uninstall other antivirus programs, see the user documentation that came with each program. Close all other Windows programs before installing Norton AntiVirus, including those programs that are displayed in the Windows system tray.

Help and Support

Symantec Security Response

More Symantec solutions

Within your Symantec product, the Reports page contains a link to the Symantec online Virus Encyclopedia, as does the Windows Explorer toolbar. To access the Web site from the Reports page 1 In the main window, under Norton AntiVirus, click Reports.
2 On the Reports page, click View Online Virus Encyclopedia.
Installation For more information To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer. 2 On the toolbar, on the Norton AntiVirus menu, click View Virus Encyclopedia. This option connects you to the Symantec Security Response Web page, from which you can search for information on all types of viruses. To access the Symantec Web site in your browser
On the Internet, go to www.symantec.com
Use the information in this section to familiarize yourself with the product. This section includes the following information:
A list of all of the features in the product A brief description of each feature
The feature summary can help you determine which feature to use to solve a problem. Read the feature descriptions to locate the correct component to use.
See Use online Help on page 13.
For more information on any of the features listed, see the online Help.
Feature summary Virus and threat protection features
Virus and threat protection features
Norton AntiVirus provides comprehensive virus prevention, threat detection, and repair software for your computer. It automatically detects and repairs known viruses. Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages, Internet downloads, and other files. Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats. Norton AntiVirus includes expanded threat detection of both known and emerging threats, such as spyware and other files that could put your computer at risk. Norton AntiVirus also scans files inside of compressed files. Norton AntiVirus continually monitors your computer and protects it from known and unknown threats using the following features:

Auto-Protect

Loads into memory when Windows starts, providing constant protection while you work. Checks for viruses every time that you use software programs on your computer, insert floppy disks or other removable media, access the Internet, or use document files that you receive or create. Monitors your computer for any unusual symptoms that may indicate an active threat.
Automatic LiveUpdate Compressed file protection
Updates your program and virus definitions automatically. Detects and repairs viruses inside of compressed files.

Email protection

Protects incoming and outgoing email messages, preventing your computer and other computers from infection. Scans for and detects viruses in instant messenger attachments. Detects new and unknown viruses by analyzing an executable files structure, behavior, and other attributes such as programming logic, computer instructions, and any data that is contained in the file. Protects Norton AntiVirus options from unauthorized changes. Automatically runs once LiveUpdate updates your computer with program updates and virus definitions. Checks for infections that have processes running in memory and infections that are referenced by start-up folders and files.
Instant messenger protection Bloodhound technology
Password protection Norton QuickScan
Feature summary Norton Internet Worm Protection features
Norton Internet Worm Protection features
Internet Worm Protection prevents certain network worms and other Internet threats from attacking your computer. A worm is similar to a virus, but is a selfcontained program that can replicate itself over a computer network. Internet Worm Protection can detect a worm on the network before it copies itself onto your computer. Internet Worm Protection uses the following methods to detect and handle network worms and Internet attacks:
Port blocking Monitors the behavior of outgoing network traffic to establish whether an incoming connection is suspicious. Detects if a connection is being attempted on a port that is commonly used by Trojan horse applications. Blocks repeated Internet attacks. When Internet Worm Protection detects an attack, it automatically blocks any further communication from the attackers IP address for 30 minutes. Uses a set of rules to monitor and handle all traffic and applications on the network. If the default protection is not appropriate, you can add, modify, or remove rules in the rules wizard. Monitors and detects network traffic for malicious activity. It can block the traffic, log the event, and issue an alert.

Trojan horse detection

Auto blocking

General rules

Traffic analysis

Exploit detection

Prevents another computer from exploiting bugs in your computers software. Worms use these bugs to transfer infected files onto your computer. Scans an application for known viruses, and determines whether a program is malicious.

Threat level

This section contains information about starting your Symantec product and the features that are available in the main window. It is not usually necessary to open your Symantec product to benefit from the protection features that it provides. Automatic features that are set during installation provide you with basic protection. Open your Symantec product to view status information, customize option settings, perform basic tasks, and temporarily disable automatic features.
Getting started Start Norton AntiVirus

Start Norton AntiVirus

All of the program features can be accessed from the main window. In addition, some features can be accessed from the Windows Explorer toolbar, Windows system tray, or Windows shortcut menu. Norton AntiVirus protects any computer on which it is installed. You do not have to start the program to be protected. To start Norton AntiVirus
Do one of the following: 2 On the Windows taskbar, click Start > Programs > Norton AntiVirus > Norton AntiVirus 2005. 2 On the Windows XP taskbar, click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2005. 2 On the Windows desktop, double-click the Norton AntiVirus icon. 2 In the Windows system tray, double-click the Norton AntiVirus icon. In Windows XP, the system tray is called the notification area.
Getting started About the main window

About the main window

The main window lets you access program components, set options, and access online Help.
To explore the main window 1 On the left side of the main window, select the option that you want. Your options are:

Status

View the system status of your Norton AntiVirus installation, your Security
Scanning Features, and Norton AntiVirus Subscription settings. Scan for Viruses Select where Norton AntiVirus scans for viruses on your computer. Reports View Quarantined items, an Online Virus Encyclopedia, and an Activity Log.

Getting started About the main window 2 At the top of the main window, select the option that you want. Your options are:
LiveUpdate Start LiveUpdate to update virus definitions and Norton AntiVirus. Customize the general features of Norton AntiVirus.

Options

Help & Support Access Help for Norton AntiVirus.
Start Norton AntiVirus from the Windows Explorer toolbar
Norton AntiVirus adds a button and a menu to the Windows Explorer toolbar. To start Norton AntiVirus from the Windows Explorer toolbar
On the Windows Explorer toolbar, click the Norton AntiVirus icon.
When you first open Windows Explorer after installing Norton AntiVirus, you may not see the Norton AntiVirus button and menu. You might have to restart Windows before the toolbar button appears.
You may not be able to access the Norton AntiVirus Windows Explorer menu, depending on your computers configuration. To display the Norton AntiVirus button and menu 1 In Windows Explorer, on the View menu, click Toolbars > Norton AntiVirus.
2 Click the arrow to the right of the button to view your options.
Use the Windows shortcut menu
You can access Norton AntiVirus from the Windows shortcut menu. To use the Windows shortcut menu
Right-click a disk, folder, or file icon, and then select an available option.
Start Norton AntiVirus from the DOS command line
If you are working in a DOS window (for example, writing a script or code), you can start Norton AntiVirus while still in DOS. To start Norton AntiVirus from the DOS command line 1 In the DOS window, at the prompt, type CD C:\Program Files\Norton AntiVirus\ or the directory where Norton AntiVirus is located.
2 Press Enter. 3 At the prompt, type NAVWPress Enter.
Getting started Activate your product

Activate your product

Product activation reduces software piracy and ensures that you have received genuine Symantec software. If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product.
You must activate your product within the time period specified by the alert or the product will stop working. You can activate your product from the Activation Needed alert or from the Activation option on the Help menu. Activation should take just a few minutes. To activate your product from the Activation Needed alert 1 In the alert, click Activate Now. 2 Click OK. 3 On the Activation screen, click Next. 4 On the Activation Successful screen, click Finish. To activate your product from the Help menu 1 At the top of the main window, click Help and Support > Activation.

2 On the Activation screen, click Next. 3 On the Activation Successful screen, click Finish.
If you have problems activating
If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software or an ISP that might be blocking the connection. If that doesnt resolve the issue, you can activate by phone.
Check for connectivity blocking
A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure. You will need to log in to your parental control software as an administrator, or log in to the Internet through your ISP as an administrator, to change your configuration.

Activate by phone

If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone. To activate by phone 1 Disconnect from the Internet. 2 Attempt activation again. 3 After the connection fails (which could take a minute or two), select Activate my software by phone, then click Next. 4 Follow the prompts provided.
Getting started Turn off Auto-Protect temporarily
Turn off Auto-Protect temporarily
If you have not changed the default option settings, AutoProtect loads when you start your computer to guard against viruses, Trojan horses, worms, and other malicious threats. It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus. When a virus or virus-like activity is detected, Auto-Protect alerts you. In some cases, Auto-Protect may warn you about a viruslike activity that you know is not the work of a virus. If you will be performing such an activity and want to avoid the warning, you can turn off Auto-Protect.
If you have set a password for Options, Norton AntiVirus asks you for the password before you can view or change the settings. To turn off Auto-Protect 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click AutoProtect. 3 In the Auto-Protect pane, uncheck Enable AutoProtect. 4 In the Options popup window, select the period during which you want Auto-Protect turned off. To turn on Auto-Protect 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.

2 In the Options window, under System, click AutoProtect. 3 In the Auto-Protect pane, check Enable AutoProtect. If the Norton AntiVirus icon is visible in the Windows system tray, you can use it to turn on and turn off AutoProtect.
Getting started Turn off Auto-Protect temporarily To turn on or turn off Auto-Protect using the Norton Antivirus icon in the Windows system tray
In the Windows system tray, right-click the Norton AntiVirus icon, and then do one of the following: 2 Check Enable Auto-Protect to turn on AutoProtect. 2 Uncheck Enable Auto-Protect to turn off AutoProtect.
If you have an emergency, read these sections to try to find the solution to your problem. Common problems include:
Virus threats Trouble restarting your computer Lost or missing files Possible disk damage
If you purchased this product to address any of the problems listed above, read these sections first. Immediate installation of the product may not always provide the best solution to your problem.
Responding to emergencies What to do if a virus is found
What to do if a virus is found
If after reviewing the information in this chapter, you have not resolved your problem, see Frequently asked questions on page 41. Viruses can be found during a manual or scheduled scan or by Auto-Protect when you perform an action with an infected file. Threats and security risks can appear during an instant messenger session, when sending an email message, or during a manual or scheduled scan. If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer, there are several possible resolutions to the problem:

Resolution Action

Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse, deletes the file. Quarantine infection Makes the file inaccessible by any program other than a Symantec antivirus program. You cannot accidentally open the file and spread the virus, but you can still evaluate it for possible submission to Symantec. Delete infection Removes the virus from your computer by deleting the file that contains the virus, worm, or Trojan horse. Delete should be used only if the file cannot be repaired or quarantined. Lists infections that Norton AntiVirus is unable to automatically remove. However, the Manual Removal window lets you launch the Symantec Web site for a tool or instructions to remove these infections.

Manual Removal

Responding to emergencies If Norton AntiVirus cannot repair a file
The online Help contains more information about this feature.
If Norton AntiVirus cannot repair a file
One of the most common reasons that Norton AntiVirus cannot automatically repair an infected file is that you do not have the most up-to-date virus definitions. Before running LiveUpdate to update your virus definitions, ensure that QuickScan is turned on (it is turned on by default). After LiveUpdate updates your virus definitions, QuickScan automatically checks for infections that have processes running in memory or infections that are referenced by start-up files and folders. If that does not work, read the information in the report window to identify the types of files that cannot be repaired, and then depending on the file type, take one of the following actions:

Responding to emergencies Create Emergency Disks

Create Emergency Disks

Emergency Disks are used to start your computer in case of a problem. If your computer can start from a CD, you can use the product CD in place of Emergency Disks and do not need to create them. If you downloaded the software, the program for creating Emergency Disks (NED.exe) is included in the download. Locate the downloaded software on your hard disk, and then follow the instructions to create emergency disks, shown below. If you cannot start your computer from a CD, you can use these instructions to create Emergency Disks on another computer or go to http://www.symantec.com/techsupp/ebd.html and download the Emergency Disk program. Follow the instructions included in the download to create the Emergency Disks. Alternatively, you can download the Emergency Disk program from http://www.symantec.com/techsupp/ebd.html Follow the instructions that are included in the download to create the Emergency Disks.
You will need several formatted 1.44-MB disks. To create Emergency Disks 1 Insert the CD into the CD-ROM drive. 2 Click Browse CD. 3 Double-click the Support folder. 4 Double-click the Edisk folder. 5 Double-click NED.exe. 6 In the Welcome window, click OK. 7 Label the first disk as instructed, and then insert it into drive A. 8 Click Yes. 9 Repeat steps 7 and 8 for the subsequent disks. 10 When the procedure is complete, click OK.
Responding to emergencies If you need to use Emergency Disks 11 Remove the final disk from drive A. 12 Test the first disk in the set to ensure that you can use it to restart your computer. 13 Store the Emergency Disk set in a safe place.
If you need to use Emergency Disks
You can use Emergency Disks to restart your computer and scan for viruses or run DOS-based recovery utilities. To use Emergency Disks 1 Insert Emergency Disk 1 into drive A, and then restart your computer. The Emergency program runs in DOS.
2 Select the program that you want to run. For DOS program help, press the F1 key while you are running the program. 3 Follow the on-screen instructions for inserting and removing the Emergency Disks. 4 When the Emergency program is done, remove the Emergency Disk from drive A, and then restart your computer.
The information in this chapter will help you solve the most frequently encountered problems.
Explore the Symantec service and support Web site

On the Symantec service and support Web site, you can find the latest protection and program updates, patches, online tutorials, Knowledge Base articles, and virus removal tools. To explore the Symantec service and support Web site 1 On the Internet, go to www.symantec.com/techsupp 2 Follow the links to the information that you want.
How can I find the version number?
You can check the version number of your product on your computer. To check the version number 1 Start your product. 2 Click Help and Support. 3 On the Help menu, click About <your product name>. 4 If applicable, in the About dialog box, select your product name.
Frequently asked questions If you need to uninstall

If you need to uninstall

Instructions for uninstalling are available in the online Help.
Frequently asked questions Troubleshoot virus and threat protection
Troubleshoot virus and threat protection
Check here for possible solutions to issues that might arise with Norton AntiVirus.
How do I make Auto-Protect load when I start my computer?
If the Norton AntiVirus Auto-Protect icon is not visible on the lower-right corner of the Windows taskbar, AutoProtect is not loaded. Failure to load Auto-Protect may be due to one of the following situations: You may have started Windows in safe mode. Windows restarts in safe mode if the previous shutdown did not complete successfully. For example, you may have turned off the power without choosing Shut Down on the Windows Start menu. To restart Windows 1 On the Windows taskbar, click Start > Shut Down. 2 In the Shut Down Windows dialog box, click Restart. 3 Click OK. Norton AntiVirus may not be configured to start AutoProtect automatically. To set Auto-Protect to start automatically 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click AutoProtect. 3 Ensure that Start Auto-Protect when Windows starts up is checked. Norton AntiVirus may not be configured to show the Auto-Protect icon in the Windows system tray.
Frequently asked questions Troubleshoot virus and threat protection To show the Auto-Protect icon in the Windows system tray 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click AutoProtect. 3 Ensure that Show the Auto-Protect icon in the Windows system tray is checked.
How do I stop a virus that continues to infect my files after I have scanned and removed the virus?
A virus may continue to infect files for several reasons. The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to search. To reset Norton AntiVirus scanning options 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under System, click Manual Scan. 3 Under Which file types to scan for viruses, click Comprehensive file scanning. 4 Click Manual Scan > Bloodhound. 5 Ensure that Enable Bloodhound heuristics is checked, and then click Highest level of protection. 6 Click OK. 7 Scan all of the disks that you use and repair all infected files. The source of the infection could be a floppy disk. Scan all of the floppy disks that you use to ensure that they are free of viruses. The virus might be remaining in memory after you remove it from the boot record. It then reinfects your boot record. If the problem is a Trojan horse or worm that was transmitted over a shared network drive, you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem

Why is Norton AntiVirus unable to repair my infected files?
If Norton AntiVirus cannot repair your infected files, you may not have the most current virus protection on your computer. Update your virus definitions regularly to protect your computer from the latest viruses. If, after using LiveUpdate, the virus cannot be removed, the file may be corrupted, or contain a new virus. Do one of the following:
Quarantine the file and submit it to Symantec. Replace the infected file with a clean copy, if one exists, and delete the infected file.
Why am I unable to receive email messages?
If you are using a firewall, it may block access to the Internet features of Norton AntiVirus and prevent receipt of Email messages. You can temporarily turn off email protection and attempt to download your email messages again. To temporarily turn off incoming email protection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Click OK. 5 Download your email messages. 6 Check Scan incoming Email to turn email protection back on. Your email client may have timed out. Make sure that timeout protection is turned on. If you continue to experience problems downloading email messages, turn off email protection.
Frequently asked questions Troubleshoot virus and threat protection To turn off email protection 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email. 3 Uncheck Scan incoming Email. 4 Uncheck Scan outgoing Email. 5 Click OK.
Why am I unable to send email messages?
If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected, your email client may be set to automatically disconnect after sending and receiving email messages. To resolve this issue, turn off this option within your email client. Consult your email client manual for instructions on how to do this. If you are using a firewall, it may block access to the Internet features of Norton AntiVirus. For Norton AntiVirus to scan outgoing email messages for viruses, it intercepts and scans the messages before they are sent to your email provider. To resolve this issue, turn off Norton AntiVirus outgoing email scanning. To turn off outgoing email scanning 1 In the main window, click Options. If a menu appears, click Norton AntiVirus.
2 In the Options window, under Internet, click Email. 3 Uncheck Scan outgoing Email. 4 Click OK.
Frequently asked questions Troubleshoot LiveUpdate

Troubleshoot LiveUpdate

Check here for possible solutions to issues that might arise with LiveUpdate.
What if I cant use LiveUpdate?

accessing, shortcut menu tools 27 activation phone 29 problems 28 procedure 28 Adobe Reader installing 14 using to view PDF 14 Automatic LiveUpdate and proxy settings 47 Auto-Protect description 30 failure to load 43 failure to load on startup 43 functions 18 turn off 30 turn on 30
Configuration Wizard features 11 using 11 creating, Emergency Disks 39
description of product features 17 displaying the Norton AntiVirus toolbar 26 downloading protection from Symantec Web site 47
email protection 19 emergency, recovery procedures 33 Emergency Disks creating 39 using 40
Bloodhound technology, description 19 booting, Auto-Protect failure to load 43
features Configuration Wizard 11 virus and threat protection 18 file extensions about 35 unusual 44 files, reinfected after virus removal 44 firewall and LiveUpdate 47
CD-ROM, drive, starting from 37 checking for version number 41 computer, emergency procedures 33
firewall (continued) and network 47
password protection 19 phone activation 29 post-install tasks 11 problems activation 28 troubleshooting LiveUpdate 47 troubleshooting virus and threat protection 43
Help online 13 window and dialog box 14
infected files cannot repair 45 reinfected 44 installing 9 instant messenger, virus protection 19 Internet Knowledge Base articles 41 Symantec service and support Web site 41 Symantec Web sites 15 Internet Worm Protection, features 20
removing other antivirus programs 8 previous copies of your product 8 repairing, viruses 18 requirements, configuration 5 restarting, Windows in safe mode 43
safe mode 43 scanning, before installation 9 Secure Sockets Layer (SSL) connections 7 Security Response Web page 15 security risks about 34 finding 34 Service and Support 49 shortcuts, Windows desktop 27 starting Auto-Protect 18 Auto-Protect failure to load 43 Bloodhound technology 19 from the CD-ROM drive 37 from the main window 24 main window features 25 shortcuts 27 virus protection 18 starting your Symantec product 23 startup, Auto-Protect failure to load 43
main window, Norton AntiVirus 25
networks internal LiveUpdate server 47 using LiveUpdate 47 Norton QuickScan 19
online, Virus Encyclopedia 36 online Help 13 operating systems, required for installation 5
summary of product features 17 Symantec Security Response 15 Symantec Web sites 15, 47 look up viruses 36 system, requirements 5
viruses (continued) viewing descriptions 36
Web sites 15, 41, 47 Windows desktop shortcuts 27 operating systems 5 safe mode 43 system tray icon 31 wizards, Configuration 11
Technical Support 15, 49 threats expanded detection 18 how Norton AntiVirus detects 18 toolbar, displaying Norton AntiVirus from 26 Trojan horses, transmitted over a network 44 troubleshooting activation 28 LiveUpdate 47

Small Business Solutions Desktop environments with up to 10 users
Norton AntiVirus 2006 Small Office Pack
Protect your office computers with the worlds most trusted antivirus solution*
Now also detects and removes spywareSymantecs Norton AntiVirus 2006 Small Office Pack protects your business computers from malicious programs that can damage systems, spread Internet worms to clients, or decrease employee productivity. With one convenient, cost-effective package, you can install Norton AntiVirus on up to 10 PCs.
Defends against spyware and adware, too As always, Norton AntiVirus removes viruses, worms, and Trojan horses automaticallywithout interrupting users work. And now, it also automatically removes dangerous spyware and alerts you to the presence of unwanted adware. Safeguard your office computers with the robust protection you know and trust: Norton AntiVirus from Symantec. Norton AntiVirus 2006 Features NEW Automatically removes dangerous spyware and alerts you to unwanted adware NEW Prevents spyware from redirecting Web browsers to different home pages NEW Norton Protection Center provides instant information about the status of your Norton security programs Automatically removes viruses, worms, and Trojan horses Protects your PCs from malicious code in email messages, instant message attachments, Internet downloads, and other points of entry Blocks worms trying to enter via Internet connections Detects and stops certain email worms even before protection updates have been released Scans compressed file archives before opening to prevent the risk of infecting your PC LiveUpdate technology delivers the latest antivirus protection updates from the worldwide Symantec Security Response team
Mail Server Internet Gateway Desktop Remote File Server
* Top-selling antivirus software product from December 2000 through June 2005 based on The NPD Groups retail Top Selling Business Software list.
www.symantec.com/smallbiz
Small Business Solutions Norton AntiVirus 2006 Small Office Pack
Technical Specifications Windows XP Home/Professional Edition 300 MHz or higher processor 256 MB of RAM 150 MB of available hard disk space 300 MHz or higher processor 128 MB of RAM 150 MB of available hard disk space DVD or CD drive Microsoft Internet Explorer 5.5 or higher (6.0 recommended) Standard POP and SMTP-compatible email clients AOL Instant Messenger 4.7 or higher Yahoo! Instant Messenger 5.0 or higher MSN Messenger 4.6, 4.7, 6.0, or higher (MSN 5.0 is not supported) Windows Messenger 4.7 or higher
Windows 2000 Pro with SP3 or higher
Required for all installations
Email scanning supported Supported instant messaging clients
For centrally managed server and desktop virus protection, please refer to Symantec AntiVirusTM Business Packs.
Symantec Corporation World Headquarters 20330 Stevens Creek Blvd. Cupertino, CA 95014 USA (408) (408) www.symantec.com
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com

Copyright 2005 Symantec Corporation. All rights reserved. Symantec, the Symantec logo, LiveUpdate, Norton AntiVirus, Norton Protection Center, Symantec AntiVirus, and Symantec Security Response are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other company and product names may be trademarks of their respective owners. Printed in the U.S.A. All product information is subject to change without notice. 11/05 10481684