How to manually uninstall WinFax PRO or TalkWorks PRO

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Situation:
You tried unsuccessfully to uninstall WinFax or TalkWorks PRO from the Add/Remove Programs feature in the Windows Control Panel, so you want to know how to manually uninstall the product.

Solution:

To manually uninstall WinFax or TalkWorks PRO, you must: Back up existing data Remove the Microsoft macros Delete the WinFax printer Delete WinFax sections from the Win.ini file Delete registry keys Delete program and data files Delete temporary files
Note: Occasionally, if a file, folder, or registry entry is in use when you attempt to remove it or change it, Windows does not allow the change. If this problem occurs, restart the computer into Safe mode to perform the removal or deletion. See the document How to start the computer in Safe mode.
To back up existing data:

1. 2. 3. 4.

Exit all open programs. Stop the WinFax or TalkWorks service if you are running Windows NT 4.0, Windows 2000, or Windows XP. If you do not know how to do this, read the document How to start or stop a service in Windows. Open the Windows Explorer. Locate the \Data folder. For a standard installation, the location is: C:\Program Files\Symantec\WinFax (for WinFax PRO 9.0x/10.x) C:\Program Files\Symantec\TalkWorks (for TalkWorks PRO 2.0x/3.0x) Copy the \Data folder to a different location if you plan on reinstalling (for example, C:\Mybackup.) Repeat for the \Cover folder (if you have any custom cover pages.) When copying these folders, make sure that the location is not within the Symantec folder.
To remove the Microsoft macros:
For removing the Microsoft macros, read the document How to remove the Word 2000 or Excel 2000 macros for WinFax PRO 10. To remove the WinFax PRO/TalkWorks PRO macros from Office 97, read the document How to remove the Print to WinFax and Mail Merge macros for Word 97 and Excel 97.
To delete the WinFax printer:

1. 2. 3.

Click Start, point to Settings, and click Printers. Select the WinFax printer and press Delete. Close the Printer window.
To delete WinFax sections from the Win.ini file:
Exit all open programs. Stop the WinFax PRO or TalkWorks PRO service if you are running Windows NT, Windows 2000, or Windows XP. Open the Win.ini file in a text editor: a. Click Start, and click Run. b. Type win.ini and then click OK. Edit Win.ini: a. Locate the [WinFax] section. The section appears similar to the following: [WinFax] UserName=Flavario CompanyName=Remove Corp. Version=9.0 ExePath=C:\PROGRA~1\SYMANTEC\TALKWO~1\ Fax Path=C:\PROGRA~1\SYMANTEC\TALKWO~1\DATA\ Cover Path=C:\PROGRA~1\SYMANTEC\TALKWO~1\COVER\ Remove the entire [WinFax] section, including the [WinFax] section header. Remove the [WFXPBLINKS] section, usually located directly below the [WinFax] section. Under the [PrinterPorts] section, remove WINFAX. Under the [Devices] section, remove WINFAX.

b. c. d. e. 5.

Save the Win.ini file, and close the text editor.

To delete registry keys:

CAUTION: We strongly recommend that you back up the Windows registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Make sure you modify only the keys specified. Read the document How to back up the Windows registry before proceeding. 1. 2. Click Start, and then click Run. Type regedit and then click OK. The registry editor opens.
http://service1.symantec.com/SUPPORT/faxprod.nsf/pfdocs/1998102114161204?Open&do. 5/9/2010

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Navigate to each of the following registry keys, click the key, and then click Delete. If a key does not exist, then skip that key. HKEY_CURRENT_USER\Software\Delrina HKEY_LOCAL_MACHINE\Software\Delrina HKEY_USERS\.DEFAULT\Software\Delrina (exists only in Windows XP) Find and delete the winfax entries: a. b. c. d. e. f. g. h. Select the "My Computer" entry at the top of the Registry Editor. Click the Edit menu, and click Find. Type winfax in the Find What field. Uncheck Values and Data. Click Find Next. This will search through the registry for any keys that contain the word winfax. Delete the resulting entry. Press F3 to continue the search. You will see a message, "Finished Searching the Registry," when the search is completed.

Repeat step 4 for the word talkwork if you are manually uninstalling TalkWorks PRO. Close the Registry Editor, and restart Windows.
To delete program and data files:
If you installed WinFax from a CD, then use the "For CD installations" procedure. If you installed WinFax after you downloaded WinFax from the Web, then use the "For Web installations" procedure. The following instructions assume that all entries exist. If you do not find a particular file or folder, skip that file or folder and continue with the next entry. Occasionally, if a file or folder is in use when you attempt to remove it or change it, Windows does not allow the change. If this problem occurs, restart the computer into Safe mode to perform the removal or deletion. Read the document How to start the computer in Safe mode. For CD installations 1. Delete the \Winfax folder (for WinFax PRO) or the \Talkworks folder (for TalkWorks PRO.) 2. If no other Symantec products are installed, then delete the \Symantec\Common folder. 3. Find and delete the WinFax files: a. Click Start, point to Find (or Search), and click Files or Folders. b. From the Look In drop-down list, select the drive onto which you installed WinFax PRO/TalkWorks PRO. c. Check Include subfolders (if not already checked.) d. In the Named (or Search for.) field, type: wfx*.* and click Find (Search) Now. Windows displays all files that match the search criteria. e. Click Edit, and then click Select All. f. Press Delete. All files are removed to the Recycle Bin. 4. Repeat steps 3.b through 3.f for the following files: winfax*.* talkwork*.* (Only if manually uninstalling TalkWorks PRO)
For Web installations 1. Delete the \Winfax folder (for WinFax PRO) or the \Talkworks folder (for TalkWorks PRO.) Do not delete the Vbox\Winfax or the Vbox\Talkworks folder located in the Windows folder. 2. If no other Symantec products are installed, then delete the \Symantec\Common folder. 3. Find and delete the WinFax files: a. Click Start, point to Find, and click Files or Folders. The Find dialog box appears. b. From the Look In drop-down list, select the drive onto which you installed WinFax PRO/TalkWorks PRO. c. Check Include subfolders (if not already checked.) d. In the Named field, type wfx*.* and click Find (Search) Now. Windows displays all files matching the search criteria. e. Click Edit, and click Select All. f. Deselect files found in the VBOX folder by holding down the CTRL key while selecting the file. g. Press Delete. All files are removed to the Recycle Bin. 4. Repeat steps 2.b through 2.g for the following files: winfax*.* talkwork*.* (Only if manually uninstalling TalkWorks PRO)

To delete temporary files:
Restart the computer in Normal mode. Find all *.tmp files: a. Click Start, point to Find (or Search) and click Files or Folders. b. Make sure that your hard drive is selected in the Look In box c. In the Named (or Search for.) box, type *.tmp and then click Find Now or Search Now. Windows finds and display all files that match the search criteria. Delete the *.tmp files. a. Click Edit. b. Click Select All. In most cases, you can safely delete all *.tmp files. If you are not sure whether you want to delete all the *.tmp files, deselect each file that you want to keep or that you are unsure about. c. Click Delete. If prompted to confirm the deletions, click OK. Close the Find dialog box. Delete files and folders in the Windows Temp folder: a. Click Start, and then click Run. b. Type %temp% You see a Windows Explorer window that displays the contents of the Temp folder. c. Copy any files and folders that you want to keep to a different folder. d. Click the Temp folder, click Edit and then click Select All. e. Click File, and then click Delete. Restart the computer.

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Technical Information:
For instructions on reinstalling WinFax, consult the WinFax PRO 10.02 User's Guide. For instructions on importing your data, consult the User's Guide or read the document How to import logs and message stores into WinFax PRO 10.
Document ID: 1998102114161204 Last Modified: 02/16/2006 Date Created: 10/21/1998 Operating System(s): Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows ME, Windows XP Product(s): WinFax PRO 10.0, WinFax PRO 9.0
1995 - 2010 Symantec Corporation
This document was created with Win2PDF available at http://www.win2pdf.com. The unregistered version of Win2PDF is for evaluation or non-commercial use only. This page will not be added after purchasing Win2PDF.

INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL SYMANTEC'S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE. The disclaimers and limitations set forth above will apply regardless of whether you accept the Software. 6. U.S. Government Restricted Rights: RESTRICTED RIGHTS LEGEND. All Symantec products and documentation are commercial in nature. The software and software documentation are "Commercial Items", as that term is defined in 48 C.F.R. section 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation", as such terms are defined in 48 C.F.R. section 252.227-7014(a)(5) and 48 C.F.R. section 252.227-7014(a)(1), and used in 48 C.F.R. section 12.212 and 48 C.F.R. section 227.7202, as applicable. Consistent with 48 C.F.R. section 12.212, 48 C.F.R. section 252.227-7015, 48 C.F.R. section 227.7202 through 227.7202-4, 48 C.F.R. section 52.227-14, and other relevant sections of the Code of Federal Regulations, as applicable, Symantec's computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users, according to the terms and conditions contained in this license agreement. Manufacturer is Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. 7. General: If You are located in North America or Latin America, this Agreement will be governed by the laws of the State of California, United States of America. Otherwise, this Agreement will be governed by the laws of England. This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment or similar communications between the parties. This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symantec. This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software. The disclaimers of warranties and damages and limitations on liability shall survive termination. Should you have any questions concerning this Agreement, or if you desire to contact Symantec for any reason, please write: (i) Symantec Customer Service, 175 W. Broadway, Eugene, OR 97401, USA, or (ii) Symantec Customer Service Center, PO BOX 5689, Dublin 15, Ireland.

This chapter describes the WinFax PRO installation process. Topics in this chapter include:

I I I I I I

reviewing system requirements upgrading from an earlier version installing WinFax updating WinFax using LiveUpdate troubleshooting installation problems uninstalling WinFax
Before you install WinFax, we recommend that you read the system requirements section on page 20 to familiarize yourself with the hardware and software requirements. If you are upgrading from an earlier version of WinFax, we recommend that you also read the upgrading section on page 23. If you encounter problems during the installation, see the troubleshooting section on page 25. Fax network users: If you are installing a network version of WinFax, WinFax PRO Fax Sharing, see FAXSHARE.PDF on the WinFax installation CD. This document describes the planning issues and procedures for installing WinFax as a client on your existing fax network. (To view this file, you must first install the Adobe Acrobat Reader included on the WinFax CD.)
Reviewing System Requirements
The following table outlines both the minimum and the recommended system requirements for installing and running WinFax under Windows 95/98/Me, and Windows NT/2000/XP.
Equipment Operating system* Minimum Windows 95/98/Me Windows NT 4.0 Workstation Windows 2000 Professional (Workstation) with Service Pack 6 or higher Computer Pentium 166 processor, a mouse, a CD-ROM or DVD-ROM drive, an SVGA graphics display (800x600 resolution, 256 colors), and a network configured for TCP/IP protocol with DCOM 1.3 or higher Recommended Windows 95/98/Me Windows NT 4.0 Workstation Windows 2000 Professional (Workstation) with Service Pack 6 or higher Pentium 200 processor, a mouse, a CD-ROM or DVD-ROM drive, an SVGA graphics display (800x600 resolution, 256 colors), and a network configured for TCP/IP protocol with DCOM 1.3 or higher
Windows XP Home Edition/Professional Windows XP Home Edition/Professional

Computer memory

Windows 95/98/Me 32 MB (64 MB for Windows 95/98/Me 32 MB or more 2 modem support) Windows NT/2000/XP 128 MB or more Windows NT/2000/XP 64 MB Typical Install 57 MB for WinFax files 5 MB for temporary installation files Additional free space for faxes Fax-capable modem Class 1 to use features such as binary file transfer (BFT), polling, and error correction. Caller ID capability required for some features. Any ISDN card using CAPI 2.0 drivers. Both the card and drivers must support G3 faxing and DTMF detection.
Hard disk space Minimum Install (approximate) 57 MB for WinFax files 5 MB for temporary installation files Additional free space for faxes Modems or devices Use one or two ISDN Use one Fax-capable modem Class 1, Class 2/2.0, or CAS-compatible; or fax-compatible CAPI 2.0/G3. Caller ID capability recommended. Any ISDN card using CAPI 2.0 drivers. Both the card and drivers must support G3 faxing and DTMF detection.

Upgrading From an Earlier Version
If you are upgrading from an earlier version of WinFax, you do not have to uninstall your previous version because the Setup program automatically detects and upgrades the program. In addition, when you upgrade by installing over a previous version, WinFax retains your data and customizations (your faxes, logs, phonebooks, modem settings, dialing settings, user settings, calling card information, attachments, cover pages, and so on).
Before You Install WinFax
To ensure a smooth installation, we recommend you follow the procedure below before you install WinFax. Before you install WinFax: 3 Review the Read Me file. Exit all programs. If you have an external modem, turn it on. (If you have an internal modem, it should be already turned on, as it starts when you start Windows.) Two modems/phone lines: If you have more than one modem and two phone lines, the Setup program detects and sets up one of your modems during the installation. To use WinFax with two modems, you must add the second modem later, after the installation is complete. (Start Program Setup and then double click Modems And Other Communications Devices.) 4 Check for sufficient disk space. Your requirements will vary, depending on the type of installation you choose. See Reviewing System Requirements on page 20. 23
Installing WinFax If you are upgrading from an earlier version of WinFax, see Upgrading From an Earlier Version on page 23. If you are installing under Windows NT, Windows 2000, or Windows XP, see Windows NT/2000/XP Considerations on page 21. If more than one person in your organization is installing WinFax, your adminstrator can automate the process using a scripted installation. For more information, see the scripted installation guide (WFSCRIPT.PDF) on the WinFax installation CD.
Starting the WinFax Installation
The Setup program guides you through the installation process by prompting you for information and automatically determining your system configuration, modem setup, COM port location, and available disk space. Note to Windows NT/2000/XP users: If you are installing WinFax under Windows NT/2000/XP, you must have administrative privileges. To install WinFax: 3 Start Windows. Insert the WinFax CD into the CD-ROM drive. Do one of the following:

You can start the WinFax programs the same way you start any other Windows program. You can also start the WinFax programs using the Controller.
Getting Started To start Message Manager: Do one of the following:
From the Start menu Click the Windows Start button, point to Programs, point to Symantec WinFax PRO, and then click WinFax PRO Message Manager. From the Controller Ensure the Controller is running (see the procedure later in this section). Right click the Controller icon in the Windows system tray, and then click Start Message Manager.
Message Manager starts. To start Program Setup: Do one of the following:
From the Start menu Click the Windows Start button, point to Programs, point to Symantec WinFax PRO, and then click Program Setup. From Message Manager On the Tools menu, click Program Setup. From the Controller Ensure the Controller is running (see the next procedure). Right click the Controller icon in the Windows system tray and click Program Setup.
Program Setup starts. To start the Controller:
Click the Windows Start button, point to Programs, point to Symantec WinFax PRO, and then click Controller. The Controller icon appears in the Windows system tray.

To exit WinFax programs:

On the File menu, click Exit or Exit All.
Saving Time With the Controller
The Controller is a tool that appears as an icon in the Windows system tray. It begins automatically with Windows if you specify that it do so during the installation of WinFax. Because it is always running (unless you close it), the Controller gives you quick, shortcut access to the most commonly used WinFax features. These features include the following:
Receive faxes at all times You can receive faxes even when Message Manager is not running. When the Controller detects an incoming fax, it receives the message in the background, letting you continue with your work. (You must enable automatic reception.) Send faxes Start preparing a new fax or email fax without starting Message Manager. When you start a new fax, the Controller starts only the Send dialog, not Message Manager. Turn automatic reception on or off Using the Controller, you can enable or disable automatic reception without starting Message Manager. Check for new messages Recently received faxes appear on the Controller menu. To view a fax, simply click that item on the menu. Quickly start WinFax programs With one click, you can start Message Manager or Program Setup. Monitor current WinFax activities The Controller icon changes appearance when messages are being sent or received, and when you have received new messages. Quickly change dialing locations You can quickly change your current dialing location.

Personalizing Cover Pages To create an electronic version of your signature in WinFax: 1 Prepare a sheet of paper that has your signature on it. Write it at normal size, using dark ink. Tips: You can use your letterhead or an envelope, or tape your business card to a blank sheet of paper. If you have an electronic writing tablet, such as Palm Pen, you can use it to capture your signature and import it into WinFax. If you have a scanner, you can scan your signature or any other image to create a signature stamp (look up scanning in the online help index). Have someone fax it to your computer at high (fine) resolution, at normal size, using dark ink. Open the fax in Viewer. On the View menu, disable Annotation. On the toolbar, click the Select Area button. Position the cursor at the desired start point and hold the left mouse button down. Drag the mouse to outline your signature. This is the area you will use as your signature stamp. Release the mouse button. A dotted line outlines the selected area. On the Edit menu, click Create Stamp. The Select Graphic dialog appears. In the File Name field, type a file name for the signature stamp. In the Description field, type a name or description to help you identify the stamp in the future. Click Save. The signature stamp is added to the list of available stamps. On the View menu, enable Annotation. On the Insert menu, click Stamp. The Insert Stamp dialog appears. In the list of available stamps, click on the signature stamp you just created. Click to check the Use This Stamp As My Signature checkbox. Click OK. Position the stamp at the desired insertion point and click to test your signature. On the File menu, click Save. Exit from the Viewer. The signature stamp is now ready for use.
Notes: The signature stamp remains permanently available for future use. You can now add it to any outgoing fax by clicking the Add Signature button on the Send dialog. You can also scan your signature directly into WinFax format or TIFF format. You can also add your signature to WinFax using an electronic writing tablet, such as the PalmPad.

Personalizing Your Setup 5 OPTIONAL Add your company logo. Do the following: a Convert your logo to a WinFax graphic. b On the toolbar, click the Stamp button. The Insert Stamp dialog appears. c In the Description list, click the logo you prepared and then click OK. The cursor changes. d Drag the cursor to the location where you want to insert your logo and click the left mouse button. Your logo appears. e Resize the logo, if required. 6 OPTIONAL Insert the appropriate text. Do the following: a On the toolbar, click the Text button. The cursor changes. b Click at the desired start point and hold the left mouse button down. c Drag the pointer to outline where you want to add the text. A dashed line outlines the size of the text object you are creating. d Release the mouse button. A text box appears with the cursor positioned inside if it. e Type the appropriate text. f Spell check your text. On the Tools menu, click Spelling. Follow the instructions on screen to correct any spelling errors.
g Format the text using the tools on the Cover Page Designer toolbar. For more information, look up formatting text in the online help index. 7 OPTIONAL Add variables such as the senders name, recipients name, number of pages, and so on. Do the following: a On the Insert menu, point to Recipient, Sender, or Details and click the appropriate variable. The variable appears. b Drag the variable to the desired location. c Resize the variable, if required. 8 OPTIONAL Add other graphics or text using the tools on the Cover Page Designer toolbar. For more information, look up toolbar buttons in the online help index. When you are finished, click Save on the File menu. The Save Current Page As dialog appears.
Personalizing Cover Pages In the File Name field, type a name for the cover page file. In the Description field, type a description for the cover page. This is the name that appears in the Cover Page library.
Note: Do not overlap elements (such as text, graphics, or variable fields) on cover pages, as this may cause problems when you send faxes.
Customizing the Quick Cover Page
The Quick Cover Page transmits more quickly than other types of cover pages because it is already converted to the fax image format (.FXS) and does not need to be converted at send time. You can modify the Quick Cover Page at any time. To add text or a logo to the Quick Cover Page: Prepare your logo by saving it as a WinFax stamp. Start Message Manager (see page 28). On the Go menu, click Cover Pages. The Cover Pages window opens. In the cover page list, click Quick Cover Page. On the File menu, click Properties. The Quick Cover Page Properties dialog appears. In the Logo section, click Select, locate the.FXS version of your logo file, and then click Open. The Quick Cover Page Properties dialog reappears and displays your logo. Notes: If you have a Class 2/2.0 modem, the image does not display in the dialog and appears only on the sent fax. CAS modems cannot use.FXS files in this context. 7 In the Text section, do one of the following:

Setting Up Calling Cards After you set up your calling cards, you can enable any card at any time. For more information, see Charging Faxes to a Calling Card on page 63. To set up your calling cards: 5 Start Program Setup (see page 28). In the list, double click Calling Cards. The Dialing Properties dialog appears. Click the Calling Cards tab, and then click New. The New Calling Card wizard starts. Follow the instructions on the screen. Click Next to continue. On the last screen, click Finish. WinFax creates the calling card definition.
To modify a calling card dial sequence: 5 Start Program Setup (see page 28). In the list, double click Calling Cards. The Dialing Properties dialog appears. Click the Calling Cards tab. In the Selected Calling Cards list, click the appropriate card. Click Dial Sequence. The Dial Sequence Properties dialog appears.

Specify the wait time

In the drop-down lists and fields, specify the appropriate options.
Note: If your modem skips the Wait For Bong setting and continues the dial sequence too soon, that modem does not support the Wait For Bong or Wait For Dial Tone options. Change the dial sequence to use Wait, and try using a wait time of 4 or 6 seconds.
Advanced Features for Personalizing Your Setup
The following table describes some of the advanced features you can use to personalize your faxing setup. For information about these features, see the online help.
Did you know you can For more information
Set up multiple dialing locations. You can store the Look up locations in the location settings you need when dialing from online help index. different locations. Set up off-peak dialing times and schedule faxes for Look up off-peak dialing in the online help index. future delivery. This feature enables you either to accommodate for international time differences or to save money. Specify how often and how many times WinFax Look up retrying calls in resends faxes that fail due to either a busy signal or the online help index. a no answer status. Specify default options that WinFax applies globally Look up send options in to all faxes you send, or select options on a fax-by- the online help index. fax basis at send time. You can choose from a wide variety of send options, including fax resolution, printed confirmation reports, and so on. Set up documents you fax often, so you have quick Look up attachments in and easy access to them at send time. Convert them the online help index. to fax images ahead of time for faster faxing, or convert them at send time (to fax the most current version). Send faxes on your letterhead. Set up WinFax to use letterhead on the first page or on all pages. Look up letterhead in the online help index.

Type the appropriate information Type the recipients name, fax number, and company name in the appropriate fields. (If you are unsure of how to fill in the Number field, see Checking Dialing Setup on page 110. (To determine what you need to include in a dial sequence, try dialing the number as if the call were a voice call, refer to your local phonebook, or contact a telephone operator.) Select a recipient from a phonebook Locate and then click the recipient or group you want to send the fax to.
Note: If you want to send the fax to more than one person, click Add To List and continue adding recipients. For more information on faxing to groups, see Faxing to a Group on page 61. 4 OPTIONAL Add a subject line to the fax. In the Subject field, type the appropriate text (for example, Price List or Sales Report). OPTIONAL Add a cover page by doing the following: a In the Cover Page drop-down list, click the cover page you want to use. The cover page appears as the first thumbnail in the preview area. b Type a note in the text area of the cover page, in the preview area beside the fax thumbnails. If there is more than one text field, press Tab to move from field to field, or click WinFax Filler on the View menu, and then fill in the appropriate fields in Filler. OPTIONAL Select any other options on the Options menu of the Send dialog. Click Send. WinFax begins processing your fax. If you included a cover page and did not fill in the text area, Filler starts. Fill in the cover page text and click Send. WinFax processes the fax. Until the fax is sent successfully, it appears in the Outbox in the Logs window.
Note: If you click Preview And Send instead of Send, the Preview window opens and displays the fax. Preview the fax, annotate the fax (optional), and then click Send Fax. For more information about annotating a fax while you preview it, see Previewing Faxes on page 65.
Faxing One or More Documents As an Email Attachment
There are times when you want to send a document in secure, high-quality fax format, but your recipient does not have a fax machine or faxing software. Now you can send or forward a fax to any email address. Your message arrives looking exactly the way you want it to. Recipients need a free viewer that they can download from Symantecs FTP Server at: ftp://ftp.symantec.com/public/english_us_canada/products/winfax_pro/ve r10.0/utilities/miniview.exe Note: In order to be able to use this feature, you must first Enable Sending Faxes By Email (in Program Setup, click Email and Outlook Integration). To fax one or more documents as an email attachment: 1 Start Message Manager (see page 28).

immediately, after a given number of faxes have been received at regular intervals (reduces long distance charges and work interruptions) when you receive faxes during a specific time period when a fax arrives from a specified fax device (you must know the CSID for the fax device)
You can create as many receive rules as you need and save them for use at different times. To enable a rule, you need to apply it to the Receive Log folder. For details, see Enabling Receive Rules on page 76. For details on scheduling the delivery of forwarded faxes, see Scheduling Receive Rules on page 77.
Note: You can also set up receive rules to notify you via your pager or cellular telephone (must be STS text messaging enabled) when a fax is received. For more information, see Setting Notification Options on page 75. To create an automatic forwarding receive rule: Start Program Setup (see page 28). In the list, double click Notification And Forwarding. The Notification And Forwarding Properties dialog appears. Click the Available Rules tab. Click New. The Notification And Forwarding Rule wizard starts. Follow the instructions on the screen. Click Next to proceed. On the last wizard panel, click Finish.

Checking for New Faxes

To check for new faxes, do any of the following:
From Message Manager On the Go menu, click Receive Logs. The Logs window opens to display the contents of the Receive Log folder. All new faxes appear bolded. From the Controller Look for a flashing new message icon.
You can monitor the status of faxes you receive using either the Line Status dialog or the status bar (located at the bottom of Message Manager). The Line Status dialog displays detailed transmission information, while the status bar displays only transmission progress information. You can cancel
Checking for New Faxes a fax transmission at any time from either the Line Status dialog or the status bar.

Rate of transmission

Current page Collapse details display area Cancel the transmission

In the Rules drop-down list, select the filter or filters you want to use to screen out unwanted faxes. Choose CSID, Caller ID, or both. Click Add/Save, and then click OK.
This chapter describes the basics of viewing, modifying, and printing faxes using WinFax PRO. Topics in this chapter include:
viewing faxes rotating fax pages removing transmission specks printing faxes
For advanced features, such as exporting faxes to common graphic formats and converting faxes to editable text, see the online help. For information about annotating faxes you receive (adding notes to them, circling text, adding graphics, and so on), look up annotating in the online help index.

Methods of Viewing Faxes

You can use a variety of methods to view faxes. The table below describes these methods and indicates where you can find the corresponding information.
Level Basic Basic Advanced Advanced If you want to View a fax, then print it. View a fax using the Controller. View information about a fax, including number of pages and message type. View fax pages as miniatures or thumbnails. For more information See page 86. See page 29. See page 87. See page 87.
Level Advanced Advanced If you want to View incoming faxes automatically as soon as they are received. View a fax from your Windows desktop using Quick Fax Viewer. For more information Look up viewing faxes in the online help index. Look up viewing faxes in the online help index.
Viewing Faxes on an Individual Basis
You can open and view faxes directly from the Logs window. This is the most common method of viewing faxes. To view a fax: Start Message Manager (see page 28). On the Go menu, click Receive Log. The Logs window opens and displays the contents of the Receive Log folder. In the record list, click the fax you want to view. On the File menu, click Open. Viewer starts and displays the first page of the fax.
Click a thumbnail to go to another page

Change the magnification

Printing Faxes While Viewing
You can print a fax while viewing it. To print a fax while viewing it: 3 Open the fax in Viewer (see page 86). On the File menu, click Print. Select the appropriate options.
Printing Faxes From the Logs Window
The Logs window lists all sent and received faxes. You can print a fax directly from the Logs window without first viewing it. In addition, you can also print a list of all faxes (and other types of messages) in any log folder. To print a fax from the Logs window: 5 Start Message Manager (see page 28). On the Go menu, click the appropriate log folder. The Logs window opens and displays the contents of the folder. In the record list, click the fax you want to print. On the File menu, click Print Message. The Print dialog appears. Select the appropriate options.
Viewing and Printing Faxes To print a list of all faxes in a log folder: Start Message Manager (see page 28). On the Go menu, click the appropriate log folder. The Logs window opens and displays the contents of the folder. On the File menu, click Print List. The Print List Options dialog appears. Select the appropriate options.
This chapter describes how to organize, manage, and archive your messages using the Logs window in Message Manager. Topics in this chapter include:
an overview of how Message Manager stores log records organizing messages in Message Manager archiving log records deleting log records importing log records generating detailed reports
Using the Logs window, you can view, print, resubmit (resend), and forward faxes. The table below indicates where you can find information on these features:
To do this View faxes Print faxes Resubmit failed faxes Forward faxes For more information See Methods of Viewing Faxes on page 85. See Methods of Printing Faxes on page 89. See Re-sending Faxes on page 70. See Forwarding Faxes on page 77.
For advanced features, including sorting and searching for log records, filtering log records, rescheduling faxes, holding and releasing faxes, exporting log records, and backing up and restoring faxes, see the online help. 91

Logging Faxes

Message Manager keeps track of faxes and other messages you send and receive by creating a log record for each message in the Logs window. A log record contains both the message and information about the message, including:
identification of the recipient/sender delivery date and time message type (fax, pager or SMS text notification, BFT, or email) transmission status

Situation You cannot open a phonebook or log folder in the Logs window. A message appears to indicate the database file is corrupt or the call failed.
Cause/Solution Solution Try using the database optimizer utility that comes with WinFax to repair and rebuild the database. To optimize your databases, on the Message Manager Tools menu, click Maintenance Utility. Message Manager and the Controller close, and the SymDiag Maintenance Utility dialog appears. Click Launch Application Or Applet, click Optimize Phonebooks/Logs, and click OK. Follow the instructions that appear onscreen. To repair a corrupted database, on the Message Manager Tools menu, click Maintenance Utility. Message Manager and the Controller close, and the SymDiag Maintenance Utility dialog appears. Click Launch Application Or Applet, click Rebuild Phonebooks/Logs, and click OK. Follow the instructions that appear onscreen. Cause This is not mandatory, and it is typically only useful after adding and deleting a large number of database records. Optimizing databases is also known as purging records or packing databases. Solution Use the database optimizer utility that comes with WinFax. This utility recovers disk space by removing the database records that are marked for deletion and optionally optimizes the database. The default log database and the default phonebook database are both located in the \DATA subfolder of your WinFax installation folder. The default log database file is STATUS.WFB. If you are upgrading from a previous version of WinFax, the default phonebook database file is WFX7DEV.WFB. If you are installing WinFax for the first time, the name of the default phonebook database is MY-PH-BK.WFB. To optimize your databases, on the Message Manager Tools menu, click Maintenance Utility. Message Manager and the Controller close, and the SymDiag Maintenance Utility dialog appears. Click Launch Application Or Applet, click Optimize Phonebooks/Logs, and click OK. Follow the instructions that appear onscreen.
You have modified your WinFax logs or phonebooks, and you want to optimize the database.
This appendix describes how to use WinFax and ACT! 4.0 or ACT! 2000 to make your contact management faxing easier, faster, and smarter. It includes the following topics:
getting the most out of WinFax and ACT! 4.O/2000 integrating ACT! 4.0/2000 with WinFax faxing documents to ACT! 4.0/2000 contacts logging faxes viewing faxes

DDE macros, 53 See also online help deleting faxes, 98 log records, 98 DELFIX.EXE, 121 devices, system requirements, 20 dialing about, 110, 111 call disturb, disabling, 112 call waiting disabling, 114 interruptions on line caused by, 114 calling cards, 46, 63 dial sequences, examples, 110 dial tone, detecting, 112 locations, 110 troubleshooting, 113 methods, 111 selecting recipient from phonebook, 111 typing number, 111 off-peak time periods, 6465
backup and restore. See online help BFT (binary file transfer), sending files, 53 See also online help billing codes. See online help broadcasting faxes. See sending faxes, to groups
call disturb, 112 call waiting, 114 Calling Card wizard, 46 calling cards, 51 charging faxes to, 63 setting up, 46
Did you know that the online help contains an even more extensive index? See page 10.
dialing (continued) outside line, 114 obtaining, 110 prefix, 110 call disturb, disabling, 112 call waiting, disabling, 114 outside line, 110 pulse and touch tone, combining, 114 TAPI setup, 113 touch tone and pulse, combining, 114 troubleshooting, 110, 115 displaying faxes. See viewing faxes documentation assumptions, 9 contents of online help, 10 contents of users guide, 9 documents for faxes, 52, 53 Drag and Drop Depot, 63 drag and drop faxing, 63
email. See online help exporting faxes to graphic files. See online help log records. See online help phonebooks. See online help
fax header, 117 modems, system requirements, 20 notification pager, 75 SMS text messaging, 75 setup, personalizing, 33 calling cards. See calling cards cover pages. See cover pages logo. See online help phonebooks. See phonebooks signature, 34 faxes attachments, 48 See also online help BFT delivery method, 53 See also online help calling cards, 51 canceling, 68 copying. See online help credit cards, 51 deleting, 98 dialing, customizing setup, 51 filtering. See online help forwarding. See forwarding faxes holding and releasing. See online help
faxes (continued) image quality, 115 improving readability. See online help letterhead, 48, 53 See also online help logo, getting into WinFax, 51 minimum requirements, 52 monitoring receive progress, 80 send progress, 67 opening source documents, 55, 57 overview, 52 phonebooks, using. See phonebooks previewing. See previewing faxes printing. See printing faxes receiving. See receiving faxes recurring, 49 See also online help rescheduling. See online help resending. See resubmitting faxes resolution, 115 resubmitting, 70 failed pages only, 70 scheduling, 6465 sending See sending faxes using drag and drop, 63 signature, getting into WinFax, 51 storing, 91 See also message stores templates, 48, 53 See also online help transmission specs, 119 status, 69, 94 viewing. See viewing faxes See also log records faxing, drag and drop, 63 file types. See online help folders creating, 95 in Attachments window. See online help in Cover Pages window. See online help in Phonebooks window, 41 shortcuts to, 95 forwarding faxes, 77 as email attachments, 77.FXR files. See online help.FXS files. See online help