Manual TeamViewer Manager 5.0

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Table of Contents
1 1.1 1.2 1.2.1 2.2 2.3.1 3.2 3.4.1 4.2 4.2.1 4.3 4.4 4.5 4.6 4.7 4.8 4.8.1 4.8.2 4.8.3 4.9 4.10 4.5.1 5.2 5.6.1 6.1.1 6.1.2 6.1.3 6.1.4 6.2 6.3 6.4 6.5 Overview.....3 About TeamViewer Manager....3 Whats new in TeamViewer Manager 5?....3 About this manual.... 4 Installation and Initial Startup...5 Installation.....5 Initial startup....5 Using Microsoft SQL Server as the database server... 6 The Graphical User Interface.... 7 The main window.... 7 Objects in the tree structure.... 8 The Unknown partners group... 8 Working with TeamViewer Manager.... 9 Creating a new partner.... 9 Entering information and partner-specific billing... 9 This tab includes the following fields:... 10 Deleting a partner.... 11 Organizing partners into groups... 11 Inviting a partner.... 12 Connecting to a partner.... 13 Adding a partner to the favorites...14 Managing and evaluating connection data....14 Retrieving and deleting connection data... 15 Printing and exporting connection data... 17 Calculation for billing purposes.... 17 Remote Desktop....18 Adding comments / notes.... 19 Search..... 19 Extras..... 20 Exporting Manager Portable.... 20 Importing connection data.... 21 Synchronizing partner lists.... 21 Options.....23 General tab....23 Standard properties....23 Billing.....23 Import.....23 Session Recording.... 24 Database tab....25 Free fields tab.... 27 Protection tab..... 27 Logging tab.... 27

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Overview

About TeamViewer Manager

TeamViewer Manager is a simple, network-capable and easy to operate database application that manages all of your TeamViewer partners and offers extensive functions for evaluating sessions. TeamViewer Manager can be installed locally on a single workstation as well as on multiple workstations on a network.
For the simultaneous use in a network, TeamViewer Manager must be installed locally on each workstation. Access to the database takes place over Microsoft SQL Server. For more information,
please see chapter 6.2 Database tab. You can use TeamViewer Manager for the following applications: Directly establishing a connection with the partner of your choice. Categorizing partners into different groups. Synchronizing partners with the TeamViewer partner list Adding notes and additional information to the respective partner and respective connection. Detailed summary of connections with your partners. Displaying session recordings for every connection Calculations can be performed based on individually stored hourly rates Additional possibility of accessing your partner via remote desktop Exporting data to Microsoft Excel or as HTML file for printing purposes
Whats new in TeamViewer Manager 5?
Synchronization of TeamViewer Manager and TeamViewer partner list Manual and automatic merging of connections Partner-specific indication of data for calculating connection costs and possibility of inheriting these values (hourly rate, basic charge, etc.)
The latest improvements at a glance:
Please download TeamViewer Manager from the download section on our website (http://teamviewer.com/download/index.aspx).

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About this manual
This manual describes how to work with TeamViewer Manager. It is intended to help you understand TeamViewer Manager and its functionality and to facilitate your work. If you should find any errors in the software, please report them to: support@teamviewer.com

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Installation and Initial Startup

Installation

Run the setup file that you downloaded. An installation wizard guides you through the installation process: 1. Licensing agreement Read the licensing agreement and select the option I accept the licensing agreement. If you accept, click on Continue to proceed. 2. Selecting the database Select the database in which the TeamViewer Manager data will be stored. Click on Next to continue. 3. Selecting the destination directory Select the destination directory for the installation and click on Next. (For Windows Vista/7, it is recommended to accept the suggested directory.) 4. Defining the start menu folder Define the start menu folder in which the TeamViewer Manager shortcuts should be created and click on Install to continue. 5. Completing the installation of TeamViewer Click on Finish to complete the installation.

Initial startup

The first time it is started, TeamViewer Manager imports all the partners with whom a TeamViewer connection has ever existed, together with the associated connection data. The first start may take several minutes, depending on the number of connection partners and the speed of the computer.
Note: During the startup, TeamViewer Manager also checks whether a licensed installation of TeamViewer exists on the computer. If it exists, a separate license of TeamViewer Manager is not required!

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Using Microsoft SQL Server as the database server
The standard database (SQLite) is perfectly suited for use on a single workstation or in small teams. Use an SQL server if you want to work with TeamViewer Manager from several workstations. For this purpose, TVM can be configured to use an SQL server (starting with version 2005) as the database server. For more information, please see chapter 6.2.Database tab.
Note: The standard database should never be used within a network since it is designed exclusively for use on a single workstation. For its use in a network, it is absolutely necessary to use the variant with a Microsoft SQL database; otherwise, you would risk damaging your SQLite database on the network drive.

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The Graphical User Interface

The main window

The main window of TeamViewer Manager is subdivided into the following sections: On the left you can see your grouped partners in a tree structure. On the right you can see detailed information about the object which is currently marked in the tree structure. You can switch between the tabs General, Connections, Remote Desktop and Notes on the various object pages. At the top edge of the screen is a menu bar that will be familiar to you from other Windows applications. At the top right you can see a permanent search field with which you can filter the tree structure according to a search term. The search function can also be reached with the keyboard shortcut Ctrl + F or F3. Above the tree structure is a task bar with which you can execute frequently required commands.
The main window of TeamViewer Manager

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Objects in the tree structure
In the tree structure, you can organize your connection partners hierarchically into groups. A group is represented in the tree by means of a yellow folder symbol. You can completely arrange the tree structure according to your needs. Only the groups All partners and Unknown partners cannot be deleted.
Groups and partners in the tree structure
The Unknown partners group
When TeamViewer Manager is started, all TeamViewer connection partners with whom connections have been established are imported, together with the associated connection data. In this context, it is not important whether you established the connection via TeamViewer Manager or via TeamViewer itself. Partners for whom no further information exists besides the ID are imported into the Unknown partner group. This allows you to subsequently assign a name to a partner ID in this group, thereby pushing the partner out of the Unknown partners group. All connection data is retained. If you already assigned an alias to an ID in TeamViewer, this alias will be adopted as a name in TeamViewer Manager.

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Working with TeamViewer Manager

Creating a new partner

If you want to add a person to your contacts, you can do so by entering the new partner in the partner list. How to create a new partner: 1. In the tree structure, mark the group in which the partner should be created. 2. Click on.
The drop-down menu opens. 3. Select New partner. A new partner is being created. 4. Now you can overwrite the standard name directly in the Alias field and enter the TeamViewer ID in the Partner ID field.
Entering information and partner-specific billing
If you want to record more detailed information about the respective partner, you can enter it on the General tab.
General information is listed on the General tab.

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4.2.1 This tab includes the following fields: Name Enter the name of your partner here. This text is displayed in the title bar of the remote control window and in the chat window on the partners side. Partner ID Your partners ID is shown here. Password If the customer should be contacted using a predefined password, you can enter it here. Connection type Here you can specify the basic mode with which you connect to a partner. The options available are Remote control, Presentation, File transfer and VPN. For details of these modes, please refer to the TeamViewer manual. Quality You can influence the display quality here. The options available are Automatic quality selection, Optimize quality, Optimize speed and Custom settings. For details of these modes, please refer to the TeamViewer manual. Free fields 1 - 8 The remaining eight fields are free fields. These fields can be labeled at random via Extras | Options | Free fields so that you can enter your own relevant data. The standard labels are Contact, Company, E-Mail, Phone, etc. Use standard property settings This option is enabled by default. If you do not want the billing information for this partner to be adopted by its group, you can disable this option and enter your own values instead. Hourly rate Here you can enter or select a user-defined hourly rate and a suitable currency (if the values are not inherited). Basic charge Besides an hourly rate, you can also specify a basic charge and a billing period.
Note: The calculation based on hourly rate is performed only after the period for the basic charge calculation has expired!

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Deleting a partner
How to delete a partner: 1. Mark the partner in the tree structure. 2. Click on Edit in the menu bar and then on Delete A dialog appears with the text: Do you really want to delete this partner? 3. Confirm by clicking on Yes. Note: If you delete a partner, the partner will be deactivated in the database and not actually removed. If you create a partner with the identical ID later on, the old connection data will be available again.

Organizing partners into groups
You can organize your partners into groups according to any criteria you like (e.g. company, department). This creates greater clarity and enables cross-group evaluations of accumulated connection times (e.g. for billing purposes). How to create a new group: 1. Click on.
The drop-down menu opens. 2. Select New group. A new group, which you can directly name, is created in the tree structure on the left-hand side. How to delete a group: 1. Mark the group in the tree structure. 2. Click on Edit in the menu bar and then on Delete. A dialog appears with the text: Do you really want to delete this/these group(s)? 3. Confirm by clicking on Yes.

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How to rename a group: 1. Click with the right mouse button on the group in the tree structure. The context menu opens. 2. Select the Rename command from the context menu. The group name becomes editable. 3. Rename the group and confirm with Enter. How to move a partner to a group: 1. In the TeamViewer Manager menu, click on Edit and Cut. 2. Go to the desired group and click on it. 3. Open the Edit dialog again and add the partner to the selected group by clicking on Paste.
Note: You can also assign a partner to a particular group by clicking on the partner that you want to assign to a group, holding the mouse button pressed and dragging this partner to the desired group.

Inviting a partner

If you want to connect to a partner who does not yet have TeamViewer, you can invite this person with a personal e-mail. How to invite a partner: 1. Click on.
An automatic invitation mail will be opened in your e-mail program and can conveniently be sent to a customer.

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Connecting to a partner
You can connect to a partner who has been created in the tree structure directly from within TeamViewer Manager. How to connect to a partner: 1. Mark the desired partner in the tree structure on the left 2. Click on.
TeamViewer starts and establishes a connection to the desired partner. The authentication window opens. 3. Enter the password of your connection partner as usual and click on Login. You are connected to your partners computer. Note: You can also establish a connection to a partner by selecting and double-clicking or simply double-clicking the partner. If you assigned a fixed password to the contact in TeamViewer Manager, you do not have to authenticate yourself separately. This step is done automatically.

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Adding a partner to the favorites
If you want to establish frequent connections to one of your connection partners, it is recommended to add him to the favorites. How to add a partner to the favorites: 1. Mark the desired partner. 2. Click on Favorites in the menu bar. A drop-down menu opens. 3. Click on Add to favorites. The connection partner has been added to the favorites and is displayed in the drop-down menu. Note: You can also add a partner to your favorites by selecting the partner and then right-clicking with your mouse to open a context menu to click on Add to favorites. Please note that the list of favorites applies to the entire TeamViewer Manager, i.e. if TeamViewer Manager is shared with another user, the favorites are also shared.
Managing and evaluating connection data
The connections made are recorded and sorted individually for each partner according to date and time. This makes it easier for you to prepare bills for chargeable support times for customers and provides you with a precise summary of previous sessions. The connection details can be found on the Connections tab within the context of a partner or group.

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The Connections tab displays the individual connection details.
4.8.1 Retrieving and deleting connection data How to retrieve the connection data for an individual partner: 1. Mark the partner in the tree structure. 2. Click on the Connections tab. A table is displayed showing the connection data for the selected partner. How to retrieve the connections for a group: 1. Mark the group in the tree structure. 2. Click on the Connections tab. A table is displayed showing the connection data for all partners in this group.

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How to specify the time period from which the connections are displayed: 1. Click on the arrow pointing downward in the left-hand date field. 2. Select the start date for the displayed connections. 3. Click on the arrow pointing downward in the right-hand date field. 4. Select the end date for the displayed connections.
Note: In the calendar field, you can also select the time period from which the connections should be displayed. You have the option of selecting the connections from Today up to Current year.
How to add a comment to an individual connection: 1. Move the scroll bar located below the table to the right. 2. Click on the Comment field and enter the desired comment.

How to delete a connection from the table: 1. Click with the right mouse button on the line that you want to delete. The context menu opens. 2. Select Delete from the context menu. The connection is deleted. How to summarize connections: 1. Mark the connections you would like to summarize. These must be connections from the same partner. 2. Select Summary from the context menu. 3. Read the descriptions of the methods for the summary and select one of them by clicking on the corresponding option. A dialog appears in which you can select from 2 different methods.

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4.8.2 Printing and exporting connection data How to print the connection data: 1. Click on the Print button on the Connections tab. The report is opened in your standard browser. 2. Print the report using your browsers print function. How to export the connection data (e.g. for Microsoft Excel): 1. Click on the Export button on the Connections tab. The Save as dialog opens. 2. Assign a name to the export file and click on Save. You can now import the exported.csv file in Microsoft Excel. 4.8.3 Calculation for billing purposes
TeamViewer Manager calculates the costs of a connection based on an hourly rate stored at the
respective partner, a basic charge, a currency and a time period for the basic charge. How to change the standard hourly rate/currency/basic charge: 1. Click on Extras in the menu and then on Options. 2. The Options dialog opens. 3. In the Use standard property settings area of the General tab, click on the field next to Hourly rate. Enter the desired rate here. 4. Click on OK and subsequently restart TeamViewer Manager. Note: The basic charge, currency, etc. can be adjusted in a similar way.
How to recalculate the connection costs: 1. Underneath the connection table, you can perform a recalculation for all displayed connections or only for selected ones. Set the selection point for the respective option (if necessary, select connections first). 2. Next, click on Recalculate costs. Note: You can separately specify for each connection whether the costs should be included in the summary or not. This is done by placing a check mark in the Bill column (to the right of Comment) for connections.

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Remote Desktop
TeamViewer Manager offers you the opportunity to establish a connection via RDP (Remote Desktop Protocol) to your partner.
How to connect via RDP: 1. Mark a partner in the tree structure. 2. Go to the Remote Desktop tab. 3. Enable the check box Use RDP to connect to this user. 4. Fill in the fields Computer, User, Password and Domain. 5. Select Connect to the console session when using the console session on the remote host to connect.

Note: Under Advanced Settings, you can configure additional options, if necessary. The Load Defaults function allows you to reset the settings to their original state.

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4.10 Adding comments / notes
In TeamViewer Manager, you can add comments and notes to each connection and to each partner. How to add a note to a connection partner: 1. Mark a partner in the tree structure. 2. Switch to the Notes tab. 3. Click on the Insert note button. A time stamp and your Windows login name are inserted in the note field. 4. Enter your note.
Special information can be stored on the Notes tab.

4.11 Search

In the main window of TeamViewer Manager, you can search for contacts and groups at any time by using the search field at the top right. This function can also be called up at any time using the shortcut Ctrl + F or the F3 function key.
Note: Not only can you search for the name of the contact or group, but also directly for the TeamViewer ID.

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Extras
Exporting Manager Portable
You can export the program (TeamViewer Manager Portable) together with the data to a USB stick directly from TeamViewer Manager when it is running. In conjunction with TeamViewer Portable, you can always carry your TeamViewer with you together with TeamViewer Manager. The data is not editable in TeamViewer Manager Portable, but you can establish connections as usual. You can later reimport your mobile connections into your TeamViewer Manager in the office via the Import connections menu item. How to export TeamViewer Manager to a USB stick: 1. Click on Extras and then on Export manager The Export manager dialog appears. 2. Click on the Browse button in order to specify the target folder for TeamViewer Manager Portable. 3. Enter and confirm a password for the password protection of TeamViewer Manager Portable. 4. Click on OK to start the export.
Note: You can also export TeamViewer Manager Portable without write protection. Caution: You should only do this if you want to use TeamViewer Manager exclusively as a mobile option. The data from different TeamViewer Manager databases cannot be merged.

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Importing connection data
Using the Import connections function, you can import TeamViewer connections (including partners) from TeamViewer computers that are not connected to the same database via TeamViewer Manager. In particular, this allows connections to be imported from TeamViewer Portable (USB-Stick version of TeamViewer). 1. Click on Extras in the menu and then on Import connections. The Import connections dialog opens. 2. Click on the Browse button to select the Connections.txt log file. 3. Click on OK to import the data.
The Import connections window
Synchronizing partner lists
Starting with TeamViewer Manager Version 5, this function allows you to synchronize your manager and partner list contacts with each other. How to synchronize your manager contacts with your partner list: 1. Log into your partner list in TeamViewer. 2. In your TeamViewer Manager, select Extras | Synchronize partner list. The synchronization window opens. 3. Select the contacts for which you want to determine the synchronization behavior. A multiple selection is possible by keeping the Ctrl key pressed or by holding the Shift key pressed to select a range of successive contacts. 4. If you select one of the options Apply to Manager, Apply to partner list, Ignore or Delete records, this option is applied to all selected contacts as soon as the synchronization process is started with OK.

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The left side shows all the contacts that are stored in your TeamViewer Manager, and the right side shows the contacts of your partner list. Four different actions are available for exchanging both sides. Action menu: Select this action if you want to add one or several contacts from your partner list to your Manager. This action allows you to add your Manager contacts to your partner list. If you select this action, the selected contacts are not taken into consideration for the synchronization. This action deletes all selected records from the respective contact list.
Color highlighting: Contacts highlighted in yellow do not yet exist on the respective side. Contacts highlighted in pink point to a conflict of the records. In this case, you should check whether the suggested synchronization behavior does, indeed, reflect your intentions. A correction may be necessary.

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Options

General tab

On the General tab, you can specify several global default values. 6.1.1 Standard properties Hourly rate Here you can enter your hourly rate as well as your preferred currency. This data serves as the basis for calculating connection costs. Connection type This function allows you to specify your preferred connection type. This is the default value when creating new partners. Quality Here you can specify the preferred display quality for your TeamViewer connections. This is also the default value when creating new partners. 6.1.2 Billing Merge connections If there has been an interruption in a connection you can merge connections for your billing by defining up to which time period the interruption will not be counted. 6.1.3 Import Minimum connection time Here you can define from which duration a connection should be counted. You can enter the minimal duration in seconds which a connection has to last to be considered for billing. All connections above that time limit will be recorded in the database.

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6.1.4 Session Recording If the option Use path from TeamViewer is checked, the path for the session recordings will be retrieved from TeamViewer. Should the option not be checked, you may enter the path manually. Please make sure that the folder has already been created. (Under Windows Vista/7, TeamViewer Manager may not be able to read this entry; in this case, please enter it manually.)

The TeamViewer Manager Options: General tab

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Database tab
On the Database tab, you can indicate the database in which TeamViewer Manager is supposed to store the data. Default database The TeamViewer Manager data is typically stored in a database (SQLite) named tvmanager.db. After installing TeamViewer Manager, the database is typically located in the Windows profile folder of the user who is currently logged on. Important note: Do not simultaneously use the database file in a folder that is enabled in the network! The database file could be damaged! If you are using TeamViewer Manager on several workstations, please use Microsoft SQL Server as the database management system (free versions are available as SQL Server Express variant on the Internet pages of Microsoft).
Microsoft SQL Server As an alternative to the program-specific file-based database, you can also use a Microsoft SQL Server as database management system. Important note: SQL Server 2005 and 2008 have to be configured accordingly to work properly with TeamViewer Manager. In any case, please read the configuration document which you can access via the link Important information for configuring Microsoft SQL Server on the Database tabs in the options as soon as the selected database system has been set to Microsoft SQL Server.
How to create a TeamViewer Manager database on an SQL server: 1. Click on Extras | Options and switch to the Database tab 2. Activate the option Create a new TeamViewer Manager database. 3. Enter the DNS name or the IP address of the SQL server in the Server field. Please note that the instance name has to be part of the name in case you assigned an instance name instead of a standard installation during the installation of the Microsoft SQL Server. 4. Please enter the desired name for the new database in the Database field. No database may exist under the desired name for the database. 5. Please enter the login data for the database in the fields User name and Password. 6. In the User name field, enter the SQL Server login of an SQL Server user with administrative rights for creating databases (e.g. "sa"). 7. In the Password field, enter the corresponding password of the selected SQL Server user. Page 25 of 27

View of the TeamViewer Manager Options window: Connections tab

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Free fields tab
On this tab, you can specify the labels for the free fields that are displayed on the General tab within the context of a partner.
The dialog window of TeamViewer Manager Options: Free fields tab

Protection tab

You can prevent access to TeamViewer Manager with a password in order to protect your TeamViewer Manager data. This way the application can only be viewed by those who know the password.
View of TeamViewer Manager Options window: Protection tab

Logging tab

TeamViewer maintains an event log for support cases in the form of a text file. On this tab, you can specify the location where the log file should be saved.
View of TeamViewer Manager Options window: Logging tab

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Manual - TeamViewer 5.0

Revision TV5.0-7478

Table of Contents
1 1.1 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.2 2.3 2.3.1 2.3.1 3.2 3.4.1 4.2 4.2.1 4.2.2 4.2.3 4.3 4.3.1 4.3.2 4.3.5.1 5.2 5.3 5.4 Scope of service.... 1 Introduction..... 1 About TeamViewer.... 1 New as of Version 5.0.... 1 New as of Version 4.1..... 1 New as of Version 4.0.... 2 New as of version 3.6.... 2 New as of version 3.5..... 2 Functions of the Mac Version.... 3 About this Manual.... 3 Installation.... 4 TeamViewer related downloads.... 4 TeamViewer.... 4 TeamViewer Quick Support.... 4 TeamViewer Host..... 5 TeamViewer Portable..... 5 TeamViewer Manager.... 5 TeamViewer MSI Package.... 5 Installing TeamViewer.... 6 Configure TeamViewer to Start With Windows... 7 Differences Between Application and System Service... 7 License Activation.... 9 Basics..... 10 Connection.... 10 TeamViewer Main Window.... 11 QuickSupport Main Window... 12 Remote Support.... 13 Connecting to a Partner.... 13 Remote Control.... 14 The Remote Control Window.... 14 Remote Control Window Actions... 15 Server Control Window Actions... 19 File Transfer.... 20 The File Transfer Window.... 20 File Transfer Actions.... 21 The File Transfer Log File... 21 Remote Support - Advanced Functions... 22 Connecting with Windows Authentication... 22 Connecting Via the Web Connector... 24 Connecting Via QuickConnect.... 26 Remote Update.... 28
5.5 5.6 5.6.1 5.6.2 5.6.3 5.6.4 5.6.5 5.6.6 5.6.1 6.2 6.7.1 7.2 7.3 7.3.1 7.3.2 7.3.3 7.3.4 7.3.8.1 8.1.1 8.2 8.2.1 8.3 8.9.1 9.2 9.3 9.3.1 9.3.2 9.3.3 9.3.4 9.4 9.4.1
Remote System Information... 28 Access Control.... 29 Overview of Access Control.... 29 Access Mode for the Current Session... 30 Access Control Details.... 31 Detailed Setting Configuration for the Access Control..32 Custom Settings.... 33 Interdependency between Access Control and Security Settings... 33 Connection Info.... 35 Presentation..... 36 How to Connect with a Partner.... 36 Browser based Presentation.... 37 Actions in the Presentation Control Panel... 38 TeamViewer Partner List.... 44 Creating a TeamViewer Account... 45 Logging on to your TeamViewer Account.... 46 Actions in the Partner List.... 47 Icons in the Partner List.... 48 Adding Groups and Partners to Your Partner List... 49 Quick Access.... 51 Partner Context Menu....52 Partner Chat and Offline Messages... 53 Multimedia Functions... 54 Audio Transmission.... 54 Audio Options.... 54 Video Transmission..... 55 Video Options.... 56 Chat.... 57 Conference Call.... 57 Miscellaneous Functions.... 58 Session recording.... 58 Channel Use.... 59 VPN Connection....60 Examples for the Usage of TeamViewer VPN...60 Premises.....60 Starting a VPN Connection.... 61 Actions in the VPN - TeamViewer Window... 62 LAN Connections.... 63 How to Connect to a Partner... 63
Options.... 10.1 Category General.... 64 10.1.1 Proxy Settings Dialog.... 65
10.2 10.3 10.3.1 10.4 10.5 10.6 10.7 10.8 10.9 10.9.1 10.9.2 10.10
Category Security.... 66 Category Remote control... 69 Custom Settings Dialog.... 71 Category Presentation.... 72 Category Partner List.... 74 Category Audio.... 77 Category Video.... 78 Category Custom Invitation.... 79 Category Advanced.... 80 Dialog Configure QuickConnect.... 83 Dialog TeamViewer-Server.... 84 QuickSupport Options... 85

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TeamViewer options can be imported and exported now. If you have predefined a set of individual options you can use them easily for any other computer. Functions of the Mac Version
TeamViewer support Mac OS x from version 10.4 onwards. By and large the Mac version corresponds to the Windows version, some of the functions are not available, though. Please use our free trial version to get an impression of the range of functions available for Mac. 1.1.8 About this Manual
This manual describes the use of TeamViewer. Please report errors in this manual to support@teamviewer.com.

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TeamViewer - Installation

Installation

TeamViewer related downloads

TeamViewer

This is the full version of TeamViewer. You can use this module to connect to partners and to accept incoming connection requests. (This version of TeamViewer is free for non-commercial use).

TeamViewer main window

TeamViewer Quick Support
This is a "single EXE application". You run this application without any installation and therefore without the need for Windows administrator rights. You can accept incoming connections but cannot start any outgoing connections. Typically you'll give this module to your customers. You can build a customized version (with your own logo and welcoming text) of TeamViewer QuickSupport in the download section of our homepage.

TeamViewer QuickSupport

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TeamViewer Host

This application is installed as a Windows system service. Computers on which TeamViewer Host is installed can be administered right after the start up (and before the Windows log on screen). Outbound connections are not possible (TeamViewer Host offers a part of the features of the full version of TeamViewer.) You would typically install this module on servers or , generally speaking, on computers which you would like to administer remotely anytime. 2.1.4 TeamViewer Portable
TeamViewer Portable is comparable to the full version. It does not need to be installed though and hence can be started from any data carrier, e.g. a USB stick or a CD. More information on the configuration is available in the download package. TeamViewer Portable is a component of the TeamViewer Premium and the TeamViewer Corporate license. 2.1.5 TeamViewer Manager
TeamViewer Manager is a database application which stores your partners details. Additionally the software logs the session time, so it can be used for invoicing for example. The TeamViewer Manager is a component of the Premium and the Corporate license. 2.1.6 TeamViewer MSI Package

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License Activation
Private users can use the free version of TeamViewer for non-commercial use. For commercial use you can buy a license at our shop http://www.teamviewer.com/licensing/index.aspx, and activate TeamViewer afterwards with your license key. To activate your TeamViewer license: 1. Start TeamViewer
2. Run the command Extras | Activate License 3. Enter your license code 4. Click on Activate License Your TeamViewer license is now activated.
License Activation window.
Note: If you are in possession of a TeamViewer Premium or Corporate license, you may activate your account with it (see 7.1 Creating a TeamViewer Account). By doing so your license will be available for you on any unlicensed installation of TeamViewer while you are logged on to your TeamViewer account.

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TeamViewer - Basics

Basics

Connection
If you compare a phone call with a TeamViewer connection, the phone number is equivalent to TeamViewer's static ID which always stays the same. Computers can be identified worldwide by a unique ID. This ID is generated automatically based on hardware characteristics during the first start of TeamViewer and will not change later on. (This ID is totally independent of your computer's IP address). In this manual the connection to only one connection partner is described. In case you are in possession of a TeamViewer license, connections to multiple partners are possible (1:n). The respective number of connection partners can be found in the license overview on our website: http://www.teamviewer.com/licensing/index.aspx All TeamViewer connections are encrypted and are protected from any access through third parties (including ourselves). You can find technical details concerning the connections, security and data protection of TeamViewer in the security statement on our website: http://www.teamviewer.com/products/security.aspx.

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TeamViewer Main Window
The TeamViewer main window is separated into two sections: Wait for session In this section you find your TeamViewer-ID and the session password. Give this data to your partner and he can connect to your computer. (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password.) By clicking on the password field a menu will open up, allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windows ). In addition you can define a fixed password. Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby you will be able to connect to your computer via TeamViewer around the clock. Create session In this section you can enter your partner's ID if you want to initiate a connection. Select your TeamViewer mode here: Remote Support For remote control and desktop sharing. Presentation For showing your desktop or a single window to a partner. File Transfer For transferring files from or to your partners computer. (You can also start the file transfer option during remote support session). VPN For establishing a VPN connection to your partner. For this purpose, TeamViewer VPN needs to be installed, see also 9.3 VPN Connection.

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Show remote cursor With this option you can show or hide your partners cursor.

Audio/Video

In this menu item you will find: Voice over IP My Video Chat Conference call
(see 8 Multimedia Functions)

File Transfer

This menu item opens the File transfer dialog which allows you to transfer files between your local and a remote computers. (see 4.3 File Transfer) Extras Session Recording With this menu option you can record your session as a video (see 9.1 Session recording) VPN You can find more information about TeamViewer VPN in the chapter 9.3 VPN Connection. Start Starts the VPN connection. Stop Stops the VPN connection Status. Opens the status window, in which you can see for example the IP address of the virtual network.

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Start Starts recording your partners screen. Pause Pauses recording your partners screen. Stop Stops recording your partners screen.
Remote Update Checks if a more recent version of TeamViewer is available for the remote computer. (See 5.4 Remote Update.) Remote System Info. Opens a dialog with the system information of the remote computer. Connection Info. Displays information on the current connection such as your access rights, the transfer protocol, your TeamViewer version etc.

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Server Control Window Actions
The Server Control window
On the side of the partner that is receiving remote support, a small window (the server control window) offers several options:

Close Connection

Functions
Voice over IP My Video Chat Conference call Session list
( see 8 Multimedia Functions) Switch sides with partner Toggles the direction, so your partner can control your PC. Enable / Disable remote input This option enables or disables your partner's input on your computer. Additional Options You can have some detailed connection information displayed here or close this particular connection. (see 5.7 Connection Info)
Note: To use Windows Shortcuts on the remote machine press Scroll-Lock on your local keyboard.

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The File Transfer Window
The File Transfer window allows you to send files to and receive files from your partners computer. There are two ways to start the file transfer window: 1. Click on the Open File Transfer Icon in the remote window.
2. Select the File transfer mode when starting the connection.
The file transfer dialog allows you to send and receive files and folders.

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File Transfer Actions
In the file transfer dialog you see your file system on the left and your partners file system on the right side. There are a few buttons to control the file transfer operations: Refresh (Hotkey: F5) Refreshes the current folder. Delete (Hotkey: del) Deletes the selected files or folders. Create a new folder Creates a new folder. Browse to parent folder (Hotkey: Backspace) Moves to the parent folder. Browse to drives (Hotkey Ctrl+Backspace) Moves to the drives view. You can also reach special Windows folder such as documents and desktop here. Send (Hotkey F11) Sends the selected files and folders to the remote machine. Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine. Rename To rename a file or folder click once on an already selected item to make the name editable.

VPN connection Regulates whether a VPN connection can be established or not: Allowed After confirmation Denied
Disabling remote input Determines whether you can block your partners input during a remote session: Allowed After confirmation Denied On every session start

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Control remote TeamViewer Determines whether you can control the remote TeamViewer during a remote session: Allowed After confirmation Denied
Changing sides Determines under which circumstances a the change of sides is possible: 5.6.5 Allowed Denied Custom Settings
The Full Access, Confirm all, View and show modes are appropriate for the most usage cases. In the Custom settings mode you can define your own access rights individually. 5.6.6 Interdependency between Access Control and Security Settings
With the outgoing Access Control you determine which possibilities you have after connecting to a remote computer or an administrator defines this for the supporters. As counterpart for the outgoing Access Control you can adjust in the security tab of the options menu the incoming Access Control. Example of use: You purchase TeamViewer and would like to have a uniform possibility for your IT employees to give remote support. You would like to configure TeamViewer so that your clients have to confirm actions such as file transfer or remote control of their machines. To do so please choose Confirm all for the outgoing Access Control. If the customer's incoming and the supporter's outgoing access rights deviate (e.g. supporter has outgoing Full Access, but the partner has chosen Confirm all for the incoming connections) the lowest right will be chosen. Examples: You have chosen Full Access for the outgoing Access Control but your connection partner has chosen Confirm all for the incoming connections. You wont be able to remotely control the partners machine without him confirming it. You have chosen View and show outgoing and your partner has Full Access as incoming access mode. You can only View and show things on the partners screen.
A dialog informs you about the effective access rights in case of conflicting settings.

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In the security tab you can determine the incoming Access Control.

The discrepancy between the outgoing Access Control for the local machine and incoming Access Control for the remote machine will be shown in a window.
Note: QuickSupport was developed for the spontaneous and straightforward support session. If you connect to a QuickSupport only you can determine Access Control rights on your local machine.

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Connection Info
The Connection Info dialog informs you about the current connection data. You can open this dialog clicking on Extras and after that on Connection Info in the remote support window. Access control In the Access Control area the effective settings of the access control for the current connection are displayed. Information Connection type Informs you about the type of the connection Duration Informs you about the duration of the session. Traffic Informs you about the amount of data transferred. Display Informs you about the screen resolution und the color depth. Version Informs you which TeamViewer version your connection partner has.
The connection Info window will display your access priviledges.

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TeamViewer - Presentation

Presentation

How to Connect with a Partner
In the presentation mode an image of your desktop is transmitted to your partner's computer (Your partner does not necessarily have to run the TeamViewer software, see 6.2 Browser based Presentation). For particularly spontaneous presentations the QuickConnect button would be best suited (see 5.3 Connecting Via QuickConnect). This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer QuickSupport in just a few steps. How to connect with a partner for a presentation: 1. Start TeamViewer on your computer. 2. Ask your partner to start TeamViewer or TeamViewer QuickSupport. 3. Ask your partner for his ID and the session password. 4. Select the option Presentation in the section Create session and enter your partner's-ID in the ID field. 5. Click on Connect to Partner. The TeamViewer Authentication dialog opens. 6. Enter the session password. You are connected to your partners computer.

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Browser based Presentation
By means of the browser based presentation you can give a 1:n presentation from your TeamViewer to any kind of web browser. Your partners do not have to run any software for that. How to give a presentation to your partner's web browser: 1. Start TeamViewer. 2. Ask your partner to open the following website in his browser: http://go.teamviewer.com 3. Inform your partner about your ID and password. 4. Now ask your partner to enter the ID and password as well as a name in the respective fields on the website and press Connect to partner. Your partner is now connected and will see your desktop in his/her web browser.

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Additional Options Connection info. Opens the Connection info. dialog (see 5.7 Connection Info) Close connection Closes the current connection with this particular partner.

Local Monitor

Thanks to this function you can see you own desktop from your partner's perspective. This gives you an overview on which application windows are visible for your partner and which are not.

The Local Monitor-widget

Application selection
This function allows you to quickly select which applications / windows should be presented. Remove the checkmark for the application(s) that you do not want to present.
The Application selection widget
Present all windows: Shows all windows on your desktop Present new windows: Shows only the windows that you open during the presentation

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Note: In the menu Extras / Options in the category Presentation you can select whether you would like to present your whole desktop by default at the beginning of the presentation or if the attendees will see a blank screen first and you select the applications for presentation manually. (see 10.4 Category Presentation).

My Video

In this widget you can control the settings for your webcam. (see 8.2 Video Transmission)

The My Video-widget

Voice over IP
In this widget you can control the VoIP function. (see 8.1 Audio Transmission)

The VoIP-widget

Conference call
If not all of the attendees have a headset at hand you can also start a conference call. (see 8.4 Conference Call).
The Conference call widget

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Whiteboard
Displays a drawing palette. With the tools in the drawing palette you can draw or write anything on the desktop.

The Whiteboard-widget

On/Off Shows / hides all previous drawings. Control mode Pauses the drawing mode and lets you control the computer normally. The same can be achieved with a right click on the desktop. Pen Lets you make freehand drawings. With a right click on the icon you can select a color and the size of the pen. Marker pen For highlighting texts. With a right click on the icon you can select a color and the size of the pen. Eraser Deletes parts of a drawing. With a right click on the icon you can select the size of the tool. Rectangle Draws a rectangle. With a right click on the icon you can select the color of the frame and the filling as well as the width of the line. Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square. Ellipse Draws an ellipse. With a right click on the icon you can determine the color of the frame and the filling as well as the width of the line. Press Ctrl to draw a circle and Shift to draw a concentric ellipse. Text Lets you write a text. Click on this symbol again to stop writing. With a right click on the icon you can determine the font size, color and type.

You can create and manage your TeamViewer Account at www.teamviewer.com
Note: A TeamViewer account is not necessary for using TeamViewer! Merely for the additional functionality of the partner list and the online status information a TeamViewer account is required.

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Logging on to your TeamViewer Account
You can log on to your TeamViewer account from any TeamViewer (as of version 4, except for QuickSupport or TeamViewer Host). How to log on to your TeamViewer account: 1. Click on the button in the lower right corner of the TeamViewer main application window in order to open the partner list.
2. Enter your user name and password that you have specified during the sign up process. 3. Click on Sign in. You are logged on now and your partner list (which will be empty at the first log in) will appear.
You can spontaneously log on to our account from any TeamViewer
How to sign out from your TeamViewer account: 1. Click on Sign out at the bottom of the partner list window. You have signed out. Note: On external (public) computers you should never activate the functions Remember me and Remember my password. Aside from that you should always sign out when you leave the computer. Note: If you own a Premium license and your license is also assigned to your account this license is also valid for unlicensed TeamViewer installations as long as you are logged in.

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Actions in the Partner List
Add Group Creates a new group. You can use it for grouping your partners according to any criteria, e.g. clients, customers, colleagues, friends,. Add Partner Creates a new partner. Delete Deletes a marked group or partner. Account Properties Opens the dialog Partner Properties where details of the partner can be displayed and changed. Connect Creates a remote support session with the marked partner. Search (as of version 4.1) Looks for partners (account name or ID) as soon as you type anything into the search field. Account menu (as of version 4.1) In order to change your availability status, click on the dropdown menu with your account name in the upper part of the partner list window. You have the choice between Online / Busy / Away / and Show as offline. Your current status is displayed with matching colors in the TeamViewer icon in the system tray (Online = none/ Busy = red / Away = yellow / and Show as offline = white). Aside from that you can log off from your TeamViewer account via the menu item Sign out manage your account by clicking on Edit profile.

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Icons in the Partner List Partner online Indicates that the partner is accessible via TeamViewer. Partner busy Indicates that the partner is online but busy. Partner away Indicates that the partner is online but not at his desk. Partner offline Indicates that the partner is not accessible via TeamViewer. Online computer Indicates that the computer is accessible via TeamViewer. Offline computer Indicates that the computer is not accessible via TeamViewer. Group Symbolizes a group. Groups help you keep your partner list well organized.

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Adding Groups and Partners to Your Partner List
How to create a new group: 1. Click on the symbol Add Group. The dialog box Add Group will be opened. 2. Enter the name of the group in the field Group name. 3. Click on OK. A new group will be created and will appear in the partner list. How to create a new partner: 1. Mark the group which the new partner is supposed to be added to.
2. Click on the button Add Partner. The dialog Add Partner will be opened. 3. Select whether you would like to add a TeamViewer ID or a TeamViewer account. 4. In the menu item Group you can determine to which group the partner should be added. Later on you can assign the partner to a new group by drag & drop or via the context menu. 5. Enter your partner's account name in the field Account name. (Enter the remote computer's ID in the field TeamViewer ID if you wish to add a computer). 6. Assign an alias in the field Alias which will then be displayed in the partner list. 7. If you have added a partner via his/her TeamViewer account you have the option of granting quick access to allow your partner a simplified connection establishment. See 7.3.3 Quick Access. If you have added a computer via a TeamViewer ID you may save its user-defined password there. 8. In the field Notes you can enter some information on this partner 9. Click on OK. The new partner has been created an will appear in the partner list.

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In the Partner List you can add TeamViewer Accounts as well as TeamViewer IDs

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Quick Access
Particularly for teamwork as well as for remote support and presentations quick access can be an interesting option. If you activate the checkbox Grant quick access in the Partner Properties, your partner can do without entering a password and directly establish a connection to your computer. How to grant quick access to your partner: 1. Mark the respective partner in the partner list.
2. Select Properties from the context menu (right click on the partner) The Partner Properties dialog will open up. 3. Activate the checkbox Grant quick access. 4. Click on OK. Your Partner can now access your computer using quick access. How to establish a remote support connection via quick access: 1. Mark the respective partner in the partner list.
2. Select remote support (Quick Access) from the context menu (right click on the partner). On your partner desktop the dialog remote support (Quick Access) will pop up. You partner can confirm the access by clicking on Yes. The connection will be established.
Note: Quick Access can only be granted to Partner and not to computers which you have added via their TeamViewer ID.

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Channel Use
If you possess a Premium (or Corporate) license with several session channels, this dialog will give you an overview on the current use of the channels of your Premium (or Corporate) license. This dialog can be found at the menu Help | About | Channel use.
This dialog shows which IDs are currently having a session.

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VPN Connection
With the VPN option you can establish a virtual private network between you and your partner. Two computers that are connected with VPN are in a common network. You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine. 9.3.1 Examples for the Usage of TeamViewer VPN You can print documents on the shared printer of the remote computer You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server. Make peripheral devices (e.g. printer) and files in your local network accessible for external partners. In the support case access remote databases from your local frontend (e.g. SQL-Server Management Studio). Premises
The premise for the use of TeamViewer VPN is that TeamViewer is installed on both sides with the option TeamViewer VPN.
Note: You dont need TeamViewer VPN for remote controlling the partner PC or transferring files. Professional IT staff will know the possibilities and advantages of this connection. Note: If you connect to the remote PC with TeamViewer VPN, both computers are in a common virtual network. Further computers in the respective LANs of both computers are not included. Note: The VPN drivers can also be installed afterwards. An uninstalling /reinstalling of TeamViewer itself is not necessary. See 10.9 Category Advanced.

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Starting a VPN Connection
This will describe how to establish a VPN connection from TeamViewer to TeamViewer in a few simple steps (VPN is not supported by TeamViewer QuickSupport). Alternatively you can click on the menu item Extras, then VPN and Start during a remote support session. How to establish a VPN connection: 1. Start TeamViewer on your computer. 2. Ask your partner to start TeamViewer. 3. Ask your partner for his ID and the session password. 4. Select the connection mode VPN and enter your partner's ID in the field ID in the section Create session. 5. Click on Connect to Partner. The TeamViewer Authentication dialog opens. 6. Enter the session password of the remote computer. You are connected to your partners computer and the dialog VPN - TeamViewer will come up.

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Actions in the VPN - TeamViewer Window
In the VPN - TeamViewer window you have the following options: In case of multiple connections, the Active VPN connection drop-down menu allows you to select which connection you would like to be shown. If you click on the Close connection button you can close the chosen connection. In the Status section you can see your IP address and the IP address of your partner. In the Actions section you can test the VPN connection: The Test ping button sends a ping signal for testing the network The Share files via Explorer button opens the Windows explorer with access to the remote files. (Please consider that you may have to authenticate yourself on the remote computer.)

The category General allows you to make the most basic settings.

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10.1.1 Proxy Settings Dialog In most cases the default setting (Use web browser proxy settings) will be suitable. You can use custom settings, for example, if you have not configured the proxy settings in your browser. No proxy Use this setting if you are directly connected to the internet. Use web browser proxy settings Use this setting if you are behind a proxy server and the proxy settings are already configured in your browser (Internet Explorer or Firefox ). Use manual proxy Use this setting to manually enter your proxy settings.
In the Proxy Settings dialog you can configure access to the internet if you have a proxy server.

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10.2 Category Security
In this category you can change all security -related settings. Permanent password for unattended access Password If you enter (and confirm) a fixed password here you can use it instead of the dynamically generated random passwords to access your computer.
Windows logon In this dropdown menu you can determine whether remote users can log on to the local computer using their Windows credentials. Not allowed Default setting. An authentication is only possible with the TeamViewer password. Allowed for administrators only Windows administrators can log on with their admin credentials. Allowed for all users All users of the computer can log on with their user credentials.
Password strength for spontaneous access Select how secure (i.e. complex) the automatically generated password is supposed to be which will be generated with every start of the application. Standard TeamViewer generates a 4-digit numerical password. Secure TeamViewer generates a 6-digit alphanumerical password. Very secure TeamViewer generates a 10-digit alphanumerical password with special characters. Deactivated TeamViewer will not generate any session passwords.

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Note: If you disable the session password and you have not defined a fixed password in the category Security, you will not be able to connect to the computer. Note: If you have activated the option Start TeamViewer with Windows, the session password will be set to Secure be default. Note: If you have activated the Windows logon option, the security of your computer depends directly on the strength (complexity) of your Windows password. Please ensure that you only use secure Windows passwords!
Rules for connections to this computer Black- and whitelist Opens the black- and whitelist dialog. In this dialog you may either explicitly enter the IDs that are granted access to the local computer (whitelist) or the IDs that are denied access to the local computer (blacklist).

In the Black- and whitelist dialog you can explicitly allow or deny the access for specific IDs
Note: Please note that when configuring a black- or whitelist you are in danger of locking yourself out! If you e.g. replace your remote support computer, the new computer will get a new ID. Only use this function if you can either access the computer if necessary locally as well or enter multiple IDs in your whitelist.

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Access Control Full Access This option allows you to have immediate access to all functions of your computer. Confirm all You can initially only look at the desktop of the remote computer. For further actions your connected partner has to agree. View and show You can look at the desktop of the remote computer but you can not operate on it. Custom Settings The Configuration button offers you the possibility to define individual settings and therefore to disable different features completely, to allow after confirmation or to permit from the beginning of the session. No outgoing connections allowed No outgoing connections are allowed.
See also 5.6 Access Control for the features you can activate!
In the category Security you can change all security -related settings.

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10.3 Category Remote control
The category Remote Control offers settings for TeamViewer's remote support mode. The settings in this dialog have an impact on all remote support sessions. Display Automatic quality select Quality You may choose between:
Optimize speed (default setting - best possible speed at acceptable quality) Optimize quality Custom Settings
If you select Custom Settings the button Custom Settings. will become active. Through this button you can open the Custom Settings dialog (see 10.3.1 Custom Settings Dialog). Remove remote wallpaper Removes the remote desktop background during the session. Show your partner's cursor Displays the movement of your partner's mouse cursor.
Session recording Automatically record remote control sessions The session recording will automatically start when a connection is established. You can specify in which directrory the recordings shall be saved.
Rules for access to this computer Access control Allows you to configure which level of access your partners have on your computer. Full Access This option allows you to have immediate access to all functions of your computer. Confirm all You can initially only look at the desktop of the remote computer. For further actions your connected partner has to agree. View and show You can look at the desktop of the remote computer but you can not operate on it.

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Only partners in my list may see my online status. If you have selected this option then only partners who are on your list can see that you are online and only they can send you instant messages. Configure blacklist for accounts Here you can maintain a blacklist for user names of other users. If you add a user name you will not be displayed as online to this user anymore and will not receive any messages from him either. Delete account (only available in the web browser) Click on Delete account to delete your account once and for all. You will be asked one more time if you would really like to delete your account. Please note that by deleting your TeamViewer account your partner list will be deleted irreversibly. Current password (only necessary in the web browser) Enter your current password to confirm your changes.
Note: All the settings you make in the section Local settings only affect the computer you are currently working with (or the settings for the Web Connector). The settings in the section Settings for account are stored centrally and apply for any computer as soon as you log on to your TeamViewer account. Note: The blacklist in this tab is only for functions within the partner list. If you would like to prevent connections from particular TeamViewer IDs, please use the black- and whitelist function in the tab Security (see 10.2 Category Security)

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10.6 Category Audio
In this category you can change setting for your VoIP connections and test them.
For details please see paragraph 8.1 Audio Transmission.

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10.7 Category Video
In this category you can select a webcam, change its settings and test the changes.
For details please see paragraph 8.2 Video Transmission.

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10.8 Category Custom Invitation
The custom invitation tab provides you with the possibility to invite your business partner quickly and uncomplicated by e-mail to a remote support session. Subject Here you can change the subject heading of your invitation mail. Invitation message Here you can set the default message of your invitation mail individually. After confirmation with the Test invitation button the invitation mail will be generated in your e-mail application. You can then send the e-mail directly from this application. By clicking Reset the default invitation mail will be restored.