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Thomson DTI 652

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Introduction

Quick Start Guide

Page 6

6 quick and easy steps to get you up and running

Step 1 Unpack your DTR

Unpack your DTR and check you have all the following accessories: Remote control SCART lead Mains lead Remote control TV set-up codes (loose sheet) 2 x AA batteries to place in your remote control (refer to page 36) Please record the CAN number from the label on your DTR below Please write your viewing card number below
Unplug the aerial cable from your VCR (or TV) and plug it into the Aerial In socket of your DTR. Using the scart lead, connect the TV SCART socket on your DTR to the AV1/EXT1/AUX1 scart socket at the back of your TV. And lastly, connect the mains lead to the Mains Input socket on your DTR and switch on at the mains. Reconnect the power to all your existing equipment and turn your TV on.
When you plug your DTR into the power supply, a red light will flash quickly then more slowly for about 45 seconds. You must wait for it to change to solid red or green before pressing any buttons.
Step 2 A typical installation
Step 3 Your DTR is ready to scan for channels
Press the DTR button on your remote. The button will momentarily flash. This will confirm that the remote control is working correctly. Now wait for the light on the front of your DTR to turn from red to green. Your TV should now automatically switch to the DTR input and display the image shown. If this does not happen, using your TV remote, manually select the TV SCART input to which you have connected your DTR. Refer to your TV handbook if required, but it is likely that the TV remote button will be labelled AV or have this symbol Once you can see the image on screen displayed here, and have ensured all connections are correct, press on your remote.
VCR scart lead not supplied
IMPORTANT: Disconnect the power to all your existing equipment. Now place your DTR where you want to keep it and connect it to your TV as shown in the diagram, by following these simple instructions:

Page 8

Step 4 Channel Scan
You will see this screen showing that your DTR is now searching for all available channels. In the event that your DTR does not find any channels, or has missed some, see the section on what to do if your Installation fails, on page 10. When your DTR has successfully found all channels, your DTR will search for and install the extended 14 day Programme Guide software. Please note that when you start to use the extended guide after installation, that this may take up to 24 hours to fully populate.

Pause Live TV or recorded programmes Press the top half of the
Select the UP or DOWN arrows, use all arrows to navigate. Press the GUIDE Press the GREEN button. Navigate using the arrow buttons. button whilst in the GUIDE.
Press the YELLOW button whilst that programme is highlighted in the GUIDE.
If the installation still fails, please refer to the Troubleshooting guide and/or the help pages on the website topuptv.com You may also call Top Up TV on 159 for further assistance.
If your viewing card has not been inserted into the DTR for 5 days after receipt, then you may need to call Top Up TV on 159 to reactivate the viewing card.
Recording a programme from the GUIDE Press the button whilst on a highlighted programme in the GUIDE. Then press the button to conrm in your Planned Recordings list. Viewing TV Favorites programmes Search for a programme by name Using your Programme Library Instant Record Watch whilst still recording Press the button whilst in the GUIDE. Press the RED button whilst in the GUIDE. Use the numbered buttons to enter text. Your Library is where all of your recorded and Top Up TV programmes are stored. Press LIBRARY to access. Press the button and hold for three seconds, whilst watching the programme. Select a programme to watch from the Planned Recordings screen, even if it hasnt nished yet. To stop a recording press and hold for three seconds. Keep your Top Up TV Channel selections up to date and ensure youre making the most of the disk space available by selecting option 4 from the main menu.

Choose your channels

Basic Functions

Page 12

Basic Operation

Turning On and Off

To turn on your DTR, press the light will go green. button. The red standby indicator To turn off your DTR, press the button. The standby light will turn red again. A green LED indicates the box is updating and that you should wait before pressing any further buttons. The DTR must be on or left in standby if you want to keep the Programme Guide and Top Up TV programmes updated.

Using the Quick TV Guide

Changing channels
To change channel press the CH+ or CH- buttons. This will move through the channel list one at a time. You can also set a favourite channel list which will allow you to skip between the channels you watch most often. How to set up this list is explained on page 16. Note that the channel numbers are not continuous. These are set by the broadcaster and cannot be changed. If you wish to search for your channel by name, use Quickfind. Press the OK button. Use the arrow buttons to move the highlighter around the programme names, until the channel you wish to watch is highlighted. (Only some channels are shown inside the box, keep moving left or right to find the rest.) If favourite channels are set, only those chosen will appear in the box. Press the OK button again to change the channel. If you know the channel number you are looking for, enter this using the number buttons. With digital TV there can be up to 3 digits in the number. A banner with information about the programme currently showing will appear briefly each time the channel changes. For more details on getting programme information, see page 15.

Shows the current date and time Shows the channel name
Now Shows the programme name and start time
Next Shows the programme name and start time
Shows short details of the programme (synopsis)
When you are watching TV you can find out whats on other channels without interrupting your viewing using the Quick TV Guide. This is the small banner that appears at the bottom of the screen during channel changes or when you press an arrow button. To change the view to show whats on NOW or NEXT, use the UP / DOWN arrows. To see whats on another channel use the LEFT or RIGHT arrows. When you see a programme you want to watch, press OK. NOTE: The full Programme Guide will normally be updated by your DTR automatically overnight. Until then, you will have use of a reduced guide that will not enable you to access all the features of the DTR. Please ensure you leave your DTR in Standby overnight, every night. If you subscribe to Top Up TV services, depending on what time of day you initially set up your DTR, it may take up to 24 hours for TV Favourites to show in your library.
Teletext and interactive services
If your chosen channel has digital text features press the TEXT or coloured buttons to access them. To return to normal viewing press TEXT again. Some services offer interactive features, details of these and how to use them will appear on screen as they occur.

Page 14

Using the Menus
Throughout this manual, we will use BOLD text when referring to remote control button presses, and ITALIC text when referring to a particular menu level. You will be using the remote control buttons highlighted and the coloured buttons, take a moment to find them now. Please refer to the inside front cover for a full colour image of your remote control and its primary functions. To use these menus, you must first press the MENU button which will then display the main menu. Now choose the item (called a sub menu) that you want to look at. You do this by using the UP arrow ( ), to move the yellow box up the list and the DOWN arrow ( ) to move it down the list. Once you have highlighted your choice with the yellow box, press the OK button to move to the new menu level. If the DTR states that a PIN number is required (Personal Identification Number), enter this now. The default number is 0000. You can find how to change this on page 28. As you learn to use the DTR you will find that the number buttons can take you directly to sub menus without the need for using the arrow buttons. e.g. Use 4 for the fourth item (Set-up), 1 for the first item (Programme Guide), etc.

Using the Programme Guide
Your DTR has access to two programme guides. Initially your DTR will provide the standard Freeview 8 day Programme Guide, but as soon as your DTR has acquired the Top Up TV on-screen programming guide, you will have access to 14 day listings. The Programme Guide screen gives you a fast way of planning your viewing and recording. To access this guide, press the GUIDE button.
The guide shows the next three periods of 30 minutes, for each channel. While in the Programme Guide, you can navigate around using the arrow buttons. UP / DOWN arrows will move between channels, while the LEFT and RIGHT arrows move in time. The Guide is split into three sections of 30 minutes each. The information contained in a time segment usually shows the name of the programme. This is only the case when the programme takes up the whole of that 30 minute time slot. As programmes can be longer or shorter than 30 minutes, the Programme Guide has been constructed to inform you of this. If a programme is longer than 30 minutes the next time slot shows three dots to indicate that the programme runs in to the next slot. If a programme is shorter that 30 minutes the programme name is followed by an arrow to indicate that more than one programme exists in that slot. If a programme does not start exactly on the time boundary, it will have two dots in front of the programme name to indicate that it starts later than the time shown in the column heading. If you leave the highlighter box over a programme for more than five seconds, a box will appear showing a synopsis of the programme. It also shows the start and end times for that programme in the top right-hand corner.
In each menu, look at the bottom lines of text for more information on which buttons to press. This could be arrow buttons ( or ) or the coloured buttons. Finally, when you have finished making adjustments, use the BACK button to return to the TV picture. You may need to press it more than once, depending on the menu item.

Page 16

TV Favourites
Across the bottom of the screen are a number of functions activated by pressing the coloured buttons on your remote control.

Days Left

This shows how many days the programme will remain stored on your DTR before it is automatically deleted and replaced with new programmes. You may watch the programme at anytime, but if the Days Left number reaches zero, you only have a few hours left before the programme is overwritten. If you would like to watch the programme, but do not have time within the time remaining, you can move the programme to the top section by pressing the RED button. The programme will now appear in the top sections of the Programme Library and the Days Left will show Saved. For some programmes, rights restrictions means we are unfortunately not able to offer the Save feature. There are a number of functions that are common to both storage areas: If you pause the highlighter over a programme, that programme will automatically start playing in the small preview window on the right-hand side of the screen. If you wish to watch the programme, press the OK button. If you had previously not finished watching a programme, press the GREEN button to resume the playback from the last watched point.
You can always access the Top Up TV programmes by pressing the Top Up TV button.

Page 20

How to make Recordings

Folders

Programmes on your DTR are automatically placed in folders to help organise your library and make them easy to find later. Each recording can reside in more than one folder, the ALL category and typically one other genre folder, for example, Movies, Sport, Kids etc. To move between folders use the LEFT and RIGHT arrow buttons. To highlight a programme use the UP and DOWN buttons. To view the programme, press the OK button. Your DTR will allow you to customise the way your record a programme. In this section, we will show you just what options are available to you. Typically you will have pressed the button in the Programme Guide which will have automatically taken you to this screen, but you may also wish to set a recording manually. If you have arrived at this screen via the Programme Guide, simply press the button to accept the default settings and your recording will be added to the list and completed without further interaction. If you wish to set-up a manual recording via the Planned Recordings menu, you will typically be presented with a virtually blank screen as shown. Press the GREEN button to continue and you will be prompted to enter the channel, date, start and stop times. Use the LEFT and RIGHT arrow buttons to amend the detail of the selections, and the UP and DOWN arrow buttons to move between the settings. Finally press the button to add the event to your Planned Recordings list.

Synopsis

With the highlighter over a recording, pressing the INFO button will pop-up a small window with a brief summary of the contents of that given programme. Press INFO again to exit synopsis.

Delete

With the highlighter over a recording, press the BLUE button. You will see a confirmation pop-up to confirm that you wish to delete the programme or exit without deleting.

There are two icons used to assist you in managing your Programme Library. The The at the end of the programme name field is used to indicate that a programme has been watched. at the end of the programme name field is used to indicate that a programme is currently playing.

Instant record

If while watching a programme you decide you wish to record it, press the button on your remote control and hold for 3 seconds. Your DTR will automatically record the programme to the end of the scheduled time and add any of that programme that exists in your review buffer.

Editing an event

There may be an occasion where you wish to adjust the recording (event) that you are setting. This DTR allows you to change both the start time (TIME) and the duration of a recording. Entering a recording from the Programme Guide or manually from the Planned Recordings menu, the highlighter will be positioned over the PROGRAMME field. Press the RIGHT arrow button to move the highlighter over the TIME field. Use the GREEN or YELLOW buttons to increase or decrease the start time. You can also move the highlighter to the DURATION field again with the RIGHT arrow and use the GREEN or YELLOW buttons to increase or decrease the recording duration. Once satisfied with your adjustments, press the button to add this recording to the list.

Pop-ups

Finally, you need to be aware of a few pop-ups that may appear to help you with your selections. Depending upon the way you have set-up your DTR, or if you have not set-up enough storage space on your DTR or you have simply run out of space, your DTR will prompt you that there is not enough space to store your selection. If this happens, you will need to delete some of your recordings if you wish to save additional programmes. Also, a similar pop-up may appear if you are saving a programme that will limit the storage space for any future recording. In this instance you may save this programme, but you should also go to the Planned Recordings menu to make sure you have enough space and if necessary delete old recordings.

Why edit an event?

There may be occasions where multiple recordings overlap and your DTR will warn you that two recordings collide. You may know that the programme you wish to record has moved due to an over-run of a previous programme. Or simply, you know that the part of the programme you are interested in starts later than the actual programme start time; for example, a football match. Editing the timing will allow you to record programmes that would otherwise conflict with each other and save space on your DTR for future recordings. Your DTR is also capable of automatically adding time to a recording to guard against programme over-run. Please refer to page 27 for more information on Guard Times.

Note: Quarter and half speed modes are only accessed from Pause mode. To enter Pause mode, press the PAUSE button on your remote control.
Recording while Top Up TV programmes are updating
If you have subscribed to Top Up TV, whilst automatic Top Up TV updates are being recorded (usually at night), your DTR will be using both tuners to record programmes into your Top Up TV Library. If you also want to record another programme at the same time, you may see this screen. Your DTR will tell you which Top Up TV programmes will be affected, allowing you to choose which recording is more important to you and which recording(s) should not to be made.

Page 24

From the MAIN MENU, press 4 or select Set-Up.

Change your box settings

Use the UP and DOWN arrow buttons to select an option and use the LEFT and RIGHT arrow buttons to cycle around the available settings.
TV Picture format Use the LEFT and RIGHT arrow buttons to choose from
4:3 Letterbox (black bars top and bottom), 4:3 Centre Cut-Out (full screen, but lost picture on left and right), 4:3 Full Frame (if your 4:3 TV supports 16:9 switching, check your TV manual) or 16:9 Widescreen (for widescreen TVs).
TV Picture adjust horizontal and TV Picture adjust vertical
Use the UP and DOWN buttons to highlight the sub-menu you wish to enter and press the OK button, or press the number button that is associated with the sub-menu. If you have trouble scanning for channels or with any aspect of the installation, refer to page 10 for more information or check the Troubleshooting guide in this manual. Select these options to move the picture generated by the DTR either horizontally or vertically so it sits centrally on your television screen.

Scan for channels

You will have performed this option automatically as part of the installation process, but if for any reason you wish to re-scan for new channels (if you have moved or have a new aerial for example), make sure that all the connections to your DTR are connected correctly. Press the GREEN button to start the automatic search for available channels. Once the scan has started you can cancel it by pressing the RED button. You can monitor the progress of the search as your DTR first searches for digital broadcast frequencies and then for specific programmes on those frequencies. Finally your DTR will attempt to acquire the Top Up TV service. When the scan is complete, the text at the bottom of the screen will say Scan complete and the GREEN button will re-appear to enable you to re-scan if required. To exit this menu option, press the BACK button. Throughout the set-up menus, we will list the available settings within an option. Please note that the DTR factory default will be UNDERLINED. If at anytime your are not sure what setting to make, refer to the relevant page and look for the setting that is underlined.

Recording preferences

There are two options available to change, the guard time and the rewind buffer size. Use the UP and DOWN arrow buttons to move between the two options and the LEFT and RIGHT arrows to scroll through the available values for that option.

Recording guard time

A guard time is a small amount of time added to the start and end of a recording to help protect against programmes starting slightly ahead of schedule or more typically over-running their scheduled finishing time. There is obviously a small penalty for this feature which is that you will use up more space for each recording with a guard time set. The available settings are OFF, 1, 3 or 5 minutes. As you can see the default setting is OFF to maximise the available disk space for recordings.

Pause live TV

Your DTR automatically records and buffers the channel you are currently watching. The size of this record buffer is set to 30 minutes. This means that you can pause and rewind the channel you are watching back by 30 minutes, or by the amount of time you have set as the Pause live TV buffer size. As with the guard times, this obviously takes up space on your hard disk drive for recording other programmes so if you do not use this feature you can turn it off to increase the available space for recordings. The available settings are OFF, 15, 30, 45 or 60 minutes. If while watching a programme you decide to record it, your DTR will use as much of the buffer as is available to add to your recording in an attempt to record the whole of the programme from the start.

Messages

Occasionally, events may occur that your DTR stores for your information. For example, your DTR is capable of having its software upgraded automatically via the aerial. If you have any messages waiting to be read, a small envelope icon will appear as shown. To view any messages, select Messages from the Main Menu or Set-Up menu. Once you have read your messages, you may delete them by pressing the RED button.

Warnings

There are some warnings that may pop-up as a result of some of your selections / actions. The first of these may be if you de-activate a TV Favourites channel. The warning will inform you that if you de-activate this channel, you will no longer receive any of that channels programmes and delete any recordings made from that channel. The second warning you may see is in activating a new channel, you may not have enough space on your disk drive for planned recordings. The warning will advise you to review your Planned Recordings as soon as possible. Please refer to page 25 on how to make space by deleting unwanted recordings.

No picture. Disrupted picture.
DTR wont record any more. Live Pause wont work. There is a humming noise in the DTR. DTR wont change channels. Programme Guide is empty. Subtitles not appearing.
The hard disk is full. Clear some space to allow the DTR to record. An archiving event is occurring, wait for it to finish. Two record events are happening at the same time. Wait for the recordings to stop. The hard disk is full. Clear some space to allow the DTR to record. This is the noise from the fan and the hard disk and is normal. It will not generally be noticeable and is unavoidable. Two record events are happening at once. Wait for the recordings to stop. You must leave the DTR plugged in overnight to allow it to receive the programme information. Not all programmes have subtitles. Check with your broadcaster for details on subtitled programmes.
Check all connections at the rear of the unit. Check the RF IN connection. Ensure cables to TV are inserted correctly. Select AV channel on TV set. Refer to reception problems on page 30. No sound. Check all connections at rear of unit. No sound from VCR. VCR sound is not available at the Digital Audio Output socket. Connect VCR to your amplifier directly. No power or Check mains plug is inserted correctly and the power is switched on. indicators not lit. Check that the mains socket is operational. (Use a lamp to test it.) Picture shape Set your DTR to match your type of TV. 4:3 = conventional looks wrong. See page 25 for instructions. 16:9 = widescreen

Page 32

Tuner conflict resolution
In some cases there may not be enough tuners for all the functions your DTR is trying to perform, for example if two recordings are taking place and you try to change channels, you will see this pop-up menu. If you really wish to change channels, go to the Planned Recordings menu and cancel the recording. Pressing the GREEN button will take you to the Planned Recordings menu.
If your DTR fails to respond
In very exceptional circumstances, your DTR may not respond as expected when switching it on. If this does happen, it is most likely to have been caused by corruption of programmes stored on your disk. This can occasionally cause the DTR to remain in standby mode or fail to respond to the remote control while not displaying any picture. However, normal DTR operation can usually be restored, by performing a reset as noted below. WARNING Resetting your DTR can cause all saved programmes to be lost. These steps should only be taken after carefully checking all DTR connections and ensuring you have working batteries in your DTR remote control. Check the lights (LEDs) on the front panel of your DTR.
TV Favourites conflict resolution
Watching live TV may conflict with the requirement to record TV Favourites programmes. This may occur if you are watching a programme when the TV Favourites programmes start, you switch on your recorder while TV Favourite programmes are being recorded or you are watching a TV Favourites programme but then try to change channels. In the event of a conflict, you will see this pop-up. If you press the RED button, you will continue to record the Top Up TV programmes. Your DTR will remain in override mode for one hour or until it is placed in standby. In the same way, if your recorder is trying to collect TV listings or TV Favourites information, your recorder will pop-up this warning. If you press the RED button, you will continue to collect the required information.

Scenario 1 No LEDs

Check the mains lead is properly inserted to the back panel. Check the wall socket works by plugging in another appliance. Check the fuse in the plug. Only replace with a 3A fuse complying with BS1362. Ask an electrician for help if you are not sure what to check.
Scenario 2 Continuously flashing red LED
This means the DTR has encountered an error but it can usually be restored. The following sequence will restore the settings of your DTR to the factory default and will retain your saved programmes. Unplug the mains power or switch off your DTR at the wall socket. Wait 5 seconds. Restore the power while pressing and holding the front panel power all 4 LEDs will light up for 3 seconds. Wait 45 seconds for the DTR to complete the reset procedure. Select the DTR input on your TV and check for a picture. button for 10 seconds,

Scenario 3 Solid red LED

By overriding this task, your DTR may fail to update the TV listings and as a consequence, may fail to record Top Up TV programmes. This means the DTR has encountered an error that cannot be easily restored. The following sequence will restore the settings of your DTR to the factory default and also delete all saved programmes from the internal storage. Unplug the mains power or switch off your DTR at the wall socket. Wait 5 seconds. Restore the power while pressing and holding the front panel MENU button for 10 seconds. Wait 45 seconds for the DTR to complete the reset procedure. Select the DTR input on your TV and check for a picture.

Loss of signal

If your DTR cannot detect a signal, it will present this icon in the top centre of your TV screen. Check all connections or refer to Reception Problems on page 30.

Page 34

Product Details

Rear panel connections

Main aerial connection to tuner 1 Analogue audio output TV scart output

RGB or CVBS output

Further Connections
The supplied scart lead allows rapid connection to your TV, in order to get you going as quickly and easily as possible. If you should wish to adopt the more advanced connections please purchase additional leads as explained below. Add a second scart lead to link the VCR SCART socket on your DTR to the AV1/EXT1/AUX1 socket of your VCR. This connection will allow you to archive to a permanent media. If your VCR supports auto-start recording, then the DTR will control the VCR automatically. Use a pair of stereo coax phono leads to connect the L/R AUDIO OUT socket on your DTR to the L/R AUDIO IN of your hi-fi or home cinema unit, giving you higher quality sound when you use your DTR.
NOTE: Audio sockets are generally identified by colour. White for Left and Red for Right.

Important information regarding the batteries
Do not mix different types of batteries or new and old batteries. Do not use re-chargeable batteries. Do not throw batteries into a fire, do not recharge them. Remove the batteries from the remote control if you are not going to use it for several weeks. Immediately remove any leaking batteries. Take care in doing this, as leaking batteries may cause burns to the skin or other physical injury. Please respect the environment and prevailing regulations. Before you dispose of batteries ask your dealer whether they are subject to special recycling and if they accept them back.
Using your DTR Remote to control your TV
The DTR remote control is capable of controlling the common functions of your TV. Locate the Remote control TV set-up codes sheet from your accessories and find your make of TV on the list. Note the four digit number(s) applicable to your TV. On the DTR remote Press TV, now press and , hold OK and AV together. The TV button will flash twice. Now enter the 4 digit code relating to your make of TV. Again the TV button will flash twice. If an invalid code is entered, the TV button will only flash one long flash. Make sure that the entered code is the right one for your TV by pressing the active buttons from the list below. If your TV does not respond, repeat the sequence with the next available code in the table. Once you are sure that the code is correct you can write it down in the box to the right and on an identical label on the inside battery door of your DTR remote control.
In order that you may enjoy this product for a long time it is important that you observe the following points when installing and operating your DTR. Note: In order to disconnect this equipment completely from the mains it is necessary to withdraw the plug from the wall socket. Please ensure that the plug remains accessible at all times. As soon as the mains plug is inserted into the wall socket it will become powered and commence its initialisation sequence. When complete the unit will remain in its standby mode until activated by use of either the remote control or front panel standby button.

Controlling your TV set

TV Sets the remote control unit in TV mode (by pressing once) and enables you then to control your TV set. Switches the TV set on or off. TV volume control. Switches sound off or on again. Switches channel or selects an AV socket. Selects an AV socket. Change channel or enters digital values. Access Teletext pages (On / Off). Access Teletext pages (Off). Enables you to use the Teletext function on TV sets.
Vol. +/CH +/AV 0 to 9 TEXT Play button Colour buttons

Using equipment safely

Your DTR has been manufactured to meet European safety standards, but care must be taken to ensure proper performance. It is important that you read this booklet completely, especially the following safety instructions. If you have any doubts about the installation, operation or safety of your DTR, please contact Customer Service.

Legends

This symbol on your set guarantees that your product complies with the European Directives 2006/95/EC, 89/336/EEC on safety and electromagnetic compatibility. This symbol is intended to alert the user to the presence of un-insulated dangerous voltage within the product housing that may be of sufficient magnitude to constitute a risk of shock. This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions accompanying the product.
Environmental information
Batteries contain hazardous substances which pollute the environment. Do not throw them away with household rubbish. Please dispose of them at dedicated collection points. If you are not planning to use the receiver for a long period (including overnight), please switch it over to standby. This saves energy.

Mains Connection

This receiver is suitable for use on AC mains supply, 230V 50Hz only.

Safety recommendations

Page 40
DTR Terms & Conditions
This document sets out the basis of your Agreement with Top Up TV Europe Limited in respect of the DTR (as defined below). In this Agreement we refer to Top Up TV Europe Limited as "us" or "we" and we refer to you as "you". 1.0 1.1 THE TERMS WE USE We have used words with capital letters where those words have particular meanings. These meanings are set out below: "Address" (if you purchased your DTR directly from us) means the address of your home in the United Kingdom given to us during the Order Process; "Agreement" means the contract between you and us on the terms set out in this document and (if you have an HP Agreement) the HP Agreement; "DTR" means the digital video recorder box (also known as a Personal Video Recorder or PVR) that you purchase from us and as described more particularly during the Order Process; "Fees" means the fees payable by you to us for the DTR. If you purchased the DTR directly from us, this will be the fees for the DTR confirmed during the Order Process and/or in the HP Agreement and which include delivery charges and VAT; "Freeview" Freeview is a separate free digital TV service which does not require a monthly subscription. Freeview is not operated by Top Up TV Europe Limited; "HP Agreement" means the additional terms of the Agreement in respect of your purchase of the DTR on a hire purchase basis; "Order Process" (if you purchased your DTR directly from us) means the process by which you purchased a DTR whether over the telephone or internet; "Top Up TV Services " means any digital video subscription or other services which you obtain from Top Up TV Europe SARL (a different company from us but in the same group) under separate agreement(s); "Top Up TV Services Agreement " means an agreement you enter into with Top Up TV Europe SARL for the provision of Top Up TV Services via the DTR; and "Viewing Card" means the electronic card that enables you to view those parts of the Top Up TV Services and/or additional service to which you are entitled by means of a DTR and/or any card that enables you to view any other service we provide. Please note: clauses 2 to 5 (inclusive) only apply if you purchased your DTR directly from us. If you did not purchase your DTR directly from us, please refer to clause 6 onwards. 2.0 2.1 2.2 2.3 2.4 2.5 2.6 3.0 3.1 3.2 3.3 3.4 3.5 3.6 4.0 4.1 4.2 4.3 4.4 4.5 ORDER PROCESS All orders placed by you for DTRs through the Order Process are subject to acceptance by us. We may choose not to accept your order for any reason in which case you will not be charged any Fees. We will confirm to you whether or not your order has been accepted or not. If the Order Process you use is via our website then the technical steps you need to take in order to complete your order will be described to you on-screen. We will confirm in writing to you the key details regarding your order once it is accepted by us including the price and delivery details for the DTR that you have chosen. Please note that prices reduced for sales or specific promotions are only valid for the specified period. We reserve the right to amend the price and specification of any DTR published on our website or otherwise at any time. The price and specification will of course be made clear to you during your Order Process before you confirm your order. You confirm that all information you have supplied to us is correct. You will tell us if you change your Address or change your DTR model or make. In order to use your DTR to access Top Up TV programme content, you will need a viewing card and to subscribe to the relevant Top Up TV Services Agreement. PRICE AND PAYMENT You agree to pay us the Fees on accepting this Agreement as agreed with you during the Order Process and confirmed to you in writing. Where relevant, you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, or we or our authorised agents are unable to contact your card issuer, we will not be liable for any delay or nondelivery and we are not obliged to inform you of the refusal. During the Order Process we may offer you the opportunity to pay by alternative payment means such as cash or online payment system. If we do so, we may charge an additional amount to cover our additional administration costs. Any such charges will be set out in the Order Process. We may carry out a credit check on you which involves searching the files of one or more credit reference agencies (which may keep a record of the search). We may also disclose details about your conduct as a customer to those credit reference agencies. Such information is used only to help make credit decisions affecting you or members of your household, or occasionally for fraud prevention or tracing debtors. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment. We may pass your details to a third party debt collection agency to reclaim Fees owed to us. DELIVERY AND RISK We despatch DTRs ordered by you when they are available or otherwise as set out during your Order Process and in any event 30 days after the day after you place your order. The DTR will be sent to your Address or to an alternate address that you nominated as part of the Order process. We cannot be held responsible if this delivery address is unsuitable for you or the wrong details have been given. We do not accept any liability for late deliveries or deliveries lost in the post. Once the DTR has been received by you, all risk of damage to, or loss of, the DTR shall pass to you. If you intend to cancel your DTR order (under clause 5 below) you must keep good care of the DTR pending return of it to us. Subject to clause 6 below, the DTR will only become your property when all Fees due or that become due to us from you have been paid in full and therefore we may require its return where payment is not received as due. CANCELLATION AND RETURNS You may cancel this Agreement within seven working days commencing on the day after the date that the DTR is received by you by contacting us on 159. For the avoidance of doubt, you may be asked to confirm any notifications of termination in writing. Where a notice of cancellation is given under clause 5.1, the giving of notice shall also have the effect of cancelling the HP Agreement. This Agreement will terminate automatically if you terminate or cancel your HP Agreement. If this Agreement is cancelled you will no longer be able to access any Top Up TV Services or content that you have stored in your DTR and you are required to return to us the DTR at your own cost. We will provide you with information about how to do so. You acknowledge that failure to return the DTR may result in us charging you for the replacement cost of such DTR or the reasonable costs incurred by us in reclaiming it. You must return the goods to the address stated in clause 11 clearly stating your name and address with the returned DTR. If there is a fault with your DTR then you can return it to us for repair or replacement at any time within 12 months of the commencement of this Agreement. SOFTWARE For the avoidance of doubt, the software in the DTR is owned by us, or is licensed by one of our suppliers, and will not become your property. You must not remove software from the DTR, add software to the DTR or tamper in any way with the software in the DTR. Also, you must not authorise anyone else to do any of these things. You must allow us, and only us, to update the software in the DTR by sending signals via the digital terrestrial network to the DTR. This clause 6 will continue after this Agreement is cancelled or terminated for any reason. 8.3 7.0 7.1 7.2 7.3 VIEWING CARD What is a Viewing Card? A Viewing Card is an electronic device that, when activated, acts like a key to enable you to view those parts of the Top Up TV Service to which you are entitled. We, or a third party we appoint, may provide you with a single Viewing Card. An additional charge will apply to further Viewing Cards that you request and to replacement Viewing Cards as set out in this clause 7. We may activate or deactivate Viewing Cards in accordance with the Top Up TV Services Agreement. Ownership of a Viewing Card: The Viewing Card will remain our property (or the property of our licensors) at all times. You agree to promptly send it back to us, or a third party we will appoint, within 7 days where we ask you to do so. Your Viewing Card is for your personal use only and must not be given to anyone else or we may deactivate it. Interference with Viewing Card: You must ensure that your Viewing Card is kept in reasonably appropriate conditions and treated in an appropriate way. This includes (but is not limited to): (i) keeping the Viewing Card at a temperature between 0C and 40C; (ii) keeping the Viewing Card at a humidity level between 20% and 80%; (iii) handling the Viewing Card only using the plastic portion; (iv) not handling the Viewing Card using gilded connectors or separating the chip from its support; (v) not inserting the Viewing Card in anything other than its intended reader; (vi) not attempting to make any modifications of any kind to the Viewing Card; and (vii) not decompiling, disassembling, modifying or reverse engineering the Viewing Card or any part of it. DTR. You should keep your Viewing Card in your DTR at all times, and the DTR connected to a mains supply and in standby mode while not in use unless we instruct you otherwise from time to time. In addition you must allow us, and only us, to update the software in your DTR and/or Viewing Card where we consider it appropriate, including by sending signals to your DTR. Your viewing may be temporarily interrupted during software updates. Failure to comply with this paragraph or our instructions may result in interruptions to your use of the DTR and/or interruptions to the Top Up TV Services. This clause 7 will continue after this Agreement is cancelled or terminated for any reason. LIMITATION OF LIABILITY We will always be liable to you for death or personal injury caused by our negligence or fraud. In addition we do not restrict or limit our liability to the extent it arises as a result of our breach of this Agreement or negligence (except as set out in Clauses 8.2.4, 8.2.5 and 8.2.6). Subject always to clauses 8.1 and 8.3, we will not be liable under this Agreement for any damage or loss suffered or incurred by you: 8.2.1 as a consequence of any fault in your television set or your aerial or any problems associated with Freeview, its channels or service information; 8.2.2 as a consequence of any use of your DTR with any decoding apparatus which we have not approved; 8.2.3 as a consequence of any fault in your Viewing Card caused by you or anyone else damaging or tampering with it, your negligence or failure to follow our reasonable instructions; or 8.2.4 for losses you incur that were not foreseeable to you and us when the Agreement was entered into (whether due to our breach of this Agreement or the DTR otherwise); 8.2.5 that was not caused by our breach or negligence; or 8.2.6 if you are not entering into this Agreement as a consumer. 8.2.7 due to your failure to adhere to the recommendations and requirements in Clauses 6.1, 7.3 and/or 7.4, 8.2.8 as a consequence of our failure to deliver the DTR caused by events outside our reasonable control (this includes but is not limited to, transmission failure, extremes of weather, industrial disputes, nuclear accident, acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction coming into force after the date of this Agreement, accident, breakdown or plant or machinery, fire, flood, storm or default of suppliers or sub-contractors). We will not be liable under this Agreement for any damage or loss suffered or incurred by you as a consequence of our failure to fulfil our obligations under this Agreement caused by events outside our reasonable control (this includes, but is not limited to, transmission failure, extremes of weather, industrial disputes, nuclear accident, acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction coming into force after the date of this Agreement, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors). To the fullest extent permissible under law, we reject any and all warranties of any kind (whether express or implied) in relation to the DTR purchased by you from us. Your statutory rights as a consumer are not affected however. Your statutory rights include your right to receive goods conforming to their description and which are of satisfactory quality. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau. Subject to clauses 8.1 and 8.2, our liability to you arising out of or in connection with this Agreement shall be limited in to the Fees payable by you to us in relation to the DTR to which our responsibility relates. CONTENT We reserve the right to send visual and data content, including channel preview and advertising content and electronic programme guide data, to your DTR. This content may fill up to 15% of the space of the hard disc of your DTR and you will not be able to record on that space. You must not use the DTR to access any services except the Top Up TV Services, Freeview and any other services we or any of our associated companies may offer or authorise you to receive. OTHER MATTERS You may not transfer your rights or obligations under this Agreement to anyone else. If you telephone us we may record your call for training purposes and to ensure that information is captured accurately and in order to monitor the quality of service that we provide to you. We will not do so for any reason unconnected to these purposes. We are registered under the Data Protection Act 1998. Your personal data will be used and processed in accordance with our privacy policy which is available on our website. This Agreement is governed by and interpreted in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the jurisdiction of your domicile in Scotland or Northern Ireland. Please note that we reserve the right during and/or after the cancellation of this Agreement to send a signal to your DTR disabling certain of your DTR's functions where you breach this Agreement, the Top Up TV Services Agreement or the HP Agreement including where you fail to make any outstanding payment or payments where due from you under such agreement. Except where you persistently breach any of the agreements referred to above, the disabled functions will be restored on your DTR as soon as is reasonably possible after you comply with the agreements. CONTACT DETAILS Top Up TV Europe Limited has its registered office at 22 Grenville Street, St Helier, Jersey JE4 8PX Our VAT number is GB 49 Our customer helplines and services are available as follows: For Customer Services, call 159 (calls are charged at 5p per minute from a BT landline. Calls from mobiles or other networks may be considerably more.This line is open between 9am and 5pm, Monday to Friday. Information correct at July 2009. For correspondence, write to PO Box 801, Kirkcaldy, Fife, KY2 6WW or email enquiries@topuptv.com

 

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