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Thomson Speed Touch 585

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Thomson Speed Touch 585Gentek Marketing Thomson SpeedTouch 585 Wireless router - EN, Fast EN, IEEE 802.11b, IEEE 802.11g

External, Firewall protection, switching, DHCP support, NAT support, content filtering, VPN passthrough, Wireless Distribution System (WDS) support



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Comments to date: 1. Page 1 of 1. Average Rating:
dark_ixion 5:43pm on Monday, August 23rd, 2010 
It Works It does what I wanted it to do - to act as a router for an ethernet connected PC and a wirelessly connected laptop - all nice simple stuff.

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Documents

doc0

The following table shows the meaning of the different LEDs.

Indicator Name

Description Colour

Green Red Orange Off

Solid on Solid on Solid on Power on, normal operation Power on, self-test failed, indicating device malfunction Bootloader active Power off Blinking Solid on Ethernet activity Ethernet connection, no activity No Ethernet connection Blinking Solid on Wireless activity, WPA encryption No wireless activity, WPA encryption Wireless activity, WEP encryption No wireless activity, WEP encryption Wireless activity, no security No wireless activity, no security Wireless client registration phase WLAN disabled

Ethernet

Off WLAN Green

Blinking Solid on

Red/ green Off

Toggling

Blinking Solid on Pending DSL line synchronisation DSL line synchronised No DSL line Blinking Solid on Internet activity Internet connectivity, no activity Internet connection setup failed No Internet connection

Off Internet Green

Red Off

Solid on

Ethernet LEDs
A LED may be provided per Ethernet port to indicate link integrity (or activity). Depending on the SpeedTouch product you are using, a second LED (A) may be provided to indicate the 10/100Base-T selection:
A (Optional) Integrity (Activity)

Description LED Status

Off Solid on Blinking No connection on this port Ethernet link up Data is flowing from/to this port 10Base-T Ethernet connection 100Base-T Ethernet connection

10/100Base-T

Off Solid on
1.2 Accessing your SpeedTouch

Access methods

Your SpeedTouch is accessible in one of the following ways:

Access Method

Web browser

Can be used to

Configure your SpeedTouch via HTTP or HTTPS. For more information, see 1.2.1 Access via the Web Interface on page 7. Fine-tune your SpeedTouch configuration. For more information, see 1.2.2 Access via CLI on page 8. Back up and restore data on your SpeedTouch. For more information, see 1.2.3 Access via FTP on page 10. Allow a remote user to help you configuring your SpeedTouch. For more information, see 1.2.4 Remote Assistance on page 13.
Command Line Interface (CLI)
File Transfer Protocol (FTP)

Remote Assistance

1.2.1 Access via the Web Interface
To access the SpeedTouch via the Web interface

Proceed as follows:

Open a Web browser. In the address bar, type your SpeedTouchs IP address or DNS host name (http://speedtouch.lan or 192.168.1.254 by default) You can access the pages via HTTP or HTTPS. For remote assistance the secure version HTTPS is used in combination with certificates. Simply provide your ISP with the link as shown, user name and password before he can log on to the pages. For more information, see 1.2.4 Remote Assistance on page 13. The SpeedTouch Home page appears, from where you can navigate to all the configurable aspects of the SpeedTouch.

For more information on the Web pages, see 4 SpeedTouch Web Interface on page 35.

1.2.2 Access via CLI

To access the SpeedTouch via the Command Line Interface (CLI)
You can access the Command Line Interface (CLI) via: A Telnet session This requires a TCP/IP connection between the host from which the Telnet session is opened and the SpeedTouch. Your SpeedTouch and the connected computer must have an IP address in the same subnet. Quote site commands (over FTP) For more information, see Quote site command on page 12. For more information on CLI commands, see the SpeedTouch CLI Reference Guide.
To start a Telnet session
Open a telnet application. You can use the Command Prompt window. In Microsoft Windows XP for instance:
On the Windows taskbar, click Start. Select (All) Programs > Accessories > Command Prompt.
Connect to your SpeedTouch. In the Command Prompt window: At the prompt, type telnet followed by the IP address of your SpeedTouch (192.168.1.254 by default).
Enter your SpeedTouch security user name and password. The default user is Administrator and the default password is blank. As soon as you have opened a session to the CLI, the SpeedTouch banner is displayed, followed by the CLI prompt, as shown in the example below.
Username : Administrator ----------------------------------------------------------------------* ______ SpeedTouch * ___/_____/\ * / /\\ Version 5.4 * _____/__ / \\ * _/ /\_____/___ \ Copyright (c) 1999-2005, * // / \ /\ \ THOMSON * _______//_______/ \ / _\/______ * / / \ \ / / / /\ * __/ / \ \ / / / / _\__ * / / / \_______\/ / / / / /\ * /_/______/___________________/ /________/ /___/ \ * \ \ \ ___________ \ \ \ \ \ / * \_\ \ / /\ \ \ \ \___\/ * \ \/ / \ \ \ \ / * \_____/ / \ \ \________\/ * /__________/ \ \ / * \ _____ \ /_____\/ * \ / /\ \ /___\/ * /____/ \ \ / * \ \ /___\/ * \____\/ ----------------------------------------------------------------------{Administrator}=>

1.2.3 Access via FTP

To access the SpeedTouch via the File Transfer Protocol (FTP)
You can access the file system of the SpeedTouch via the File Transfer Protocol (FTP), in order to: Restore or back up configuration files, templates or language packs. Upgrade your configuration or firmware.

File system

The SpeedTouch file system is stored on non-volatile memory and contains the SpeedTouch software, service template files and (optionally) default setting files.

To open an FTP session

Open a Command Prompt window. In Microsoft Windows XP for instance:
At the prompt, type ftp followed by the IP address of your SpeedTouch (192.168.1.254 by default). Enter your SpeedTouch security user name and password. The default user is Administrator and the default password is blank. The example below shows an FTP session to the SpeedTouch file system.

Quote site command

All the CLI commands can be executed from within an FTP session. Only complete CLI commands (in other words, the complete command syntax with all the parameters already specified) can be executed. Example: To execute the CLI command :ip iplist to list all IP addresses currently assigned to SpeedTouch interfaces, at the FTP prompt, type quote site ip iplist and press ENTER.
ftp> quote site ip iplist 200- Interface Type IP-address 200- 2 LocalNetwork Ethernet 10.0.0.138 200- 2 LocalNetwork Ethernet *192.168.1.254 200- 1 Internet Serial 81.240.198.191 200- 0 loop Internal 127.0.0.CLI command "ip iplist" executed ftp>
Point-to-point/Mask 255.255.255.0 255.255.255.0 81.240.198.1 255.255.255.255
For more information on CLI commands, see the SpeedTouch CLI Reference Guide.

1.2.4 Remote Assistance

To access the SpeedTouch remotely
You can make your SpeedTouch accessible from the Internet with regard to remote support. In this way, you can allow your help desk to access your SpeedTouch remotely.

To enable remote access

Go to the SpeedTouch pages, as described in 1.2.1 Access via the Web Interface on page 7. In the menu, select Toolbox > Remote Assistance. Click Enable Remote Assistance. Provide the following parameters to your help desk: URL (the HTTPS link) User name Password Your ISP is now able to access your SpeedTouch via the HTTPS link in combination with the provided certificate (a secure authentication mechanism). For security reasons, remote assistance will be automatically disabled after 20 minutes of inactivity, or after restarting your SpeedTouch.

To disable remote access

Go to the SpeedTouch pages, as described in 1.2.1 Access via the Web Interface on page 7. In the menu, select Toolbox > Remote Assistance. Click Disable Remote Assistance.

Chapter 2

Local Network Setup

2 Local Network Setup

The SpeedTouch offers you the following local networking solutions: Wired Ethernet Wireless Ethernet

Device settings

Once you have connected a device, you can personalise its settings. For more information, see Configure on page 84.

2.1 Wired Ethernet

Local network
The Ethernet ports on the back panel allow you to connect the SpeedTouch to an existing 10 or 100Base-T Ethernet network or one (or more) computer(s) with an installed Ethernet card. Using the SpeedTouch Ethernet switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices. In the SpeedTouch package, a yellow full-wired straight-through RJ-45/ RJ-45 Ethernet cable is included.
Standard wiring procedure
Use the yellow Ethernet cable provided to wire your computer's Ethernet port to one of the SpeedTouch's Ethernet ports. The Ethernet cable can also be used to wire an Ethernet port of your SpeedTouch to any external Ethernet hub or switch. Please follow the installation instructions supplied with the external hub or switch for connections and Ethernet cabling.

Network Name or SSID

The WLAN's 'radio' link is a shared medium. As no physical connection exists between the SpeedTouch and wireless clients, a name must be given to allow unique identification of your WLAN radio link. This is done by the Service Set ID (SSID), also referred to as Network Name. Wireless clients must be part of this SSID environment in order to be able to communicate with other clients on the (W)LAN including the SpeedTouch.

Radio channels

The 802.11g standard allows several WLAN networks using different radio channels to be co-located. The SpeedTouch supports multiple radio channels and is able to select the best radio channel at each startup. You can choose to set the channels automatically or manually. The different channels overlap. To avoid interference with another access point, make sure that the separation (in terms of frequency) is as high as possible. It is recommended to keep at least 3 channels between 2 different access points. The SpeedTouch supports all channels allowed for wireless networking. However, depending on local regulations, the number of channels actually allowed to be used may be additionally restricted, as shown in the table below.

Regulatory Domain

China Europe Israel Japan Jordan Thailand USA / Canada

Allowed Radio Channels

1 to to to to to to to 11

Antennas

Direct the external antenna to allow optimization of the wireless link. If for example the antenna is erect, wireless links in the horizontal plane are favoured. Please note that the antenna characteristics are influenced by the environment, that is by reflections of the radio signal against walls or ceilings. It is advisable to use the received signal strength as indicated by the wireless client manager to optimize the antenna position for the link to a given client. Concrete walls weaken the radio signal and thus affect the connection.
2.2.2 Connecting Wireless Clients for the First Time
Wireless default settings
After every Reset-to-Defaults, the SpeedTouch wireless access point configuration is returned to its initial default settings. These default settings are: Security level is low (security disabled) for an easy first use, meaning the data will not be encrypted. Wireless security settings are described in 2.2.3 Wireless Security on page 22. This default network name (SSID) is printed on the identification label located on the bottom of your SpeedTouch and is unique for each device. It consists of the concatenation of the word SpeedTouch and 6 hexadecimal characters, without any spaces, for example SpeedTouch123456. The SpeedTouch is broadcasting its network name (SSID). The radio channel number is set to automatically scan for the best radio channel. Registration is not activated. New stations are allowed automatically. The Access Control List is open and empty. No wireless client will be denied access to the SpeedTouch based on its physical hardware address. The default wireless settings may differ from the settings listed above depending on your Service Providers requirements. If this is the case, refer to the installation/configuration instructions provided by your Service Provider.

To prepare wireless clients for the first time
Make sure that: The SpeedTouch is turned on and ready for service. The SpeedTouch is in its default configuration. If necessary, reset the SpeedTouch to its default configuration (See 5.3 Reset to Factory Defaults on page 103 for more information). A wireless client adapter is installed on your computer. The wireless client adapters IP configuration is set to dynamically obtain its IP configuration (DHCP) - this is usually the default. For more information, see the documentation of your wireless client adapter.
To configure wireless clients for the first time
The wireless client must be correctly configured for the default network name. As the SpeedTouch broadcasts its network name to the wireless clients, you can select the SpeedTouch wireless network from a list of available networks. Depending on your wireless client a wireless icon may become green or a message similar to the following may appear: Successfully joined Wireless network SpeedTouch123456. Some wireless clients do not automatically join a wireless network. If so, follow the instructions for the wireless client software to initiate association.
First-time association example
The example below shows how the SpeedTouch wireless network is presented towards a Windows XP Service Pack 2 system.
Proceed as follows to associate your wireless client to the SpeedTouch:
Click the network icon in the notification area: The Wireless Network Connection window appears:
In the Choose a wireless network list, select the SpeedTouch wireless network and click Connect. The following window appears:
Click Connect Anyway. Your computer is now connected to the SpeedTouch wireless network.
For other Operating Systems the wireless client will in most cases be configured via dedicated client managers.

2.2.3 Wireless Security

Since the SpeedTouch wireless environment is a radio environment, precautions must be taken to ensure that your wireless network is safe from malicious intruders. To secure your wireless network, the following wireless access point settings can be personalised: Your Network Name (SSID) ACL setting Data encryption

Security settings

To personalise the wireless security settings on your SpeedTouch:
Go to the SpeedTouch Web pages. In the menu, select Home Network. Click your WLAN. In the upper right corner, click Configure. On the Wireless Access Point page, you can modify the Security settings.

Network Name (SSID)

On the Wireless Access Point page, you can give a new name to your Network Name (SSID). Under Security, you can clear Broadcast Network Name (SSID), to prohibit the Network Name from being broadcast.

Successfully registered stations are associated to the SpeedTouch WLAN. Depending on your WLAN client adapter, a wireless icon may become green or a message similar to the following may appear: Successfully joined Wireless network SpeedTouch123456. The wireless clients will be added to the SpeedTouch ACL. After one minute the ACL is locked. The registration procedure can be repeated as often as needed.
2.2.5 Extending the Range of Your Wirelstess Network
Wireless Distribution System (WDS)
The SpeedTouch features the Wireless Distribution System (WDS) functionality. This feature allows you to extend the range of your wireless network by introducing one or more WDS-enabled devices into your wireless network. WDS enables data packets to pass from one wireless access point to another, as if the access points were ports on a wired Ethernet switch. WDS allows you to extend the range of your SpeedTouch by means of one or more wireless repeaters, like for instance a SpeedTouch180. The following illustration depicts two WDSenabled devices communicating via WDS.
WDS Link SpeedTouch180 SpeedTouch585
The SpeedTouch allows you to add up to four wireless repeaters. Repeaters extend the coverage area of your wireless LAN. However, bear in mind that throughput is reduced for wireless clients that are connected through a repeater.
Make sure that: Your wireless repeater is be WDS enabled. Both your SpeedTouch and your wireless repeater use: The same WEP key if WEP is enabled.
WPA encryption is not supported when using WDS.
The same fixed channel. The SpeedTouch and your wireless repeater do not necessarily need to use the same SSID. Using different SSIDs allows you to force your wireless clients to use either the access point of the SpeedTouch or the one of your wireless repeater.

To configure WDS

Go to the SpeedTouch Web pages. In the menu, select Home Network. Click your WLAN. In the upper right corner, click Configure. If not already done, set a fixed channel and check whether the security settings (WEP encryption or no encryption) on your SpeedTouch are the same as on the repeater.
On the Wireless Access Point page, in the Pick a task list, click Configure WDS.
Select WDS Enabled. In the Pick a task list, click Scan for wireless access points. A warning is displayed.
Click OK. The SpeedTouch scans for access points on the same radio channel. Select your repeater in the List of Accessible Access Points, and then click Apply.

Chapter 3

Internet Connectivity Dial-In Clients
3 Internet Connectivity Dial-In Clients
If you want to set up initial Internet connectivity using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide.

4.3.3 Restart

Restarting your SpeedTouch
In the left menu, click SpeedTouch. In the Pick a task list, click Restart.The following message appears:
Click Yes, restart my SpeedTouch. The SpeedTouch restarts. The SpeedTouch returns to the Home page.

4.3.4 Configuration

Overview Details
The Overview page displays the current configuration of your SpeedTouch.
The Details page displays more detailed information on the current configuration of your SpeedTouch.

Configure

The Configure page allows you to change the current configuration.
If you want to: Reconfigure your SpeedTouch: Click Configuration Wizard under Service Configuration. For more information, see 4.3.2 SpeedTouch Easy Setup on page 45. Configure the time settings of your SpeedTouch: Select Auto-configuration if you want the SpeedTouch to use a time server to synchronise its clock to a dedicated time server. Clear Auto-configuration to manually configure the SpeedTouch time settings. Disable/enable Web browsing interception or set it to automatic: In the Web Browsing Interception list, click the Web browsing interception setting of your choice.
If you disable Web browsing interception or set it to automatic you will not be able to use Parental Control.
Click Apply to apply and save your settings.
4.3.5 Back up & Restore
The Back up & Restore page allows you to: Save your current configuration. Restore a previously saved configuration.
Accessing the Backup & Restore page
In the SpeedTouch menu, click Configuration. Click Configure. In the Pick a task list, click Save or Restore Configuration.
Saving your current configuration
Click Back up Configuration Now. Click Save. Choose a location to save your backup file and click Save.
Restoring a previously saved configuration
Click Browse. Select the configuration file you want to restore and click Open. Click Restore Configuration Now. The SpeedTouch loads your configuration and restarts. At the end of the procedure, the SpeedTouch returns to the Home page.
4.3.6 Reset to Factory Defaults
The Reset to Factory Defaults page allows you to reset the SpeedTouch to return to the initial configuration of your SpeedTouch. All your changes will be deleted.The following message appears:
Resetting the SpeedTouch factory defaults
In the left menu, click SpeedTouch. In the Pick a task list, click Return to Factory Default Settings. Click Yes, reset my SpeedTouch.
If you reset your SpeedTouch to factory default settings, all active connections will be disconnected.

4.3.7 Event Logs

Event Logging
The Event Logs page summarizes the last events recorded on your SpeedTouch.

Recorded Events

The Recorded Events table gives you an overview of the last event logs that have been recorded since the SpeedTouch was turned on. The first column of the table indicates the importance of the event log.

Indicator

Description

Informational

Warning

Category

The Category list allows you to filter the events shown in the Recorded Events table. For example, by clicking Security you can view all security related events, for example generated by the SpeedTouch firewall.

4.4 Broadband Connection

The Broadband Connection menu
The Broadband Connection menu consists of following menu items: DSL Connection Internet Services
The Broadband Connection page
The Broadband Connection page gives you a short status overview of the connections configured on the SpeedTouch.
Click View more to see more information on the selected broadband connection. If you configured a dial-up connection, you can establish/terminate the connection by clicking Connect/Disconnect.

4.4.1 Connectivity Check

On this page, you can perform a connectivity check on an Internet service of your SpeedTouch. The following message appears:
Checking your Internet connectivity
In the left menu, click Broadband Connection. In the Pick a task list, click Check connectivity to the Internet. In the Internet Service to Check list, click the Internet service that you want to check. Click Check Connectivity. The SpeedTouch lists the test results in the Test Results list.
Analysing the test results
If the test is successful, you will get a list of green check marks. Otherwise a red cross will indicate which tests have failed.

4.4.2 DSL Connection

Click Overview to view basic information on your DSL connection.
Click Details to view more detailed information on your DSL connection.

4.4.3 Internet Services

Internet Services information

Content level creation Content level configuration Content level definition Content level activation

Content level creation

You can create up to 16 content levels.
In the Name box, type a name for the new content level. In the Description box, type a short text to describe what this security level will do. Click Next. The Configuration section appears.
Content level configuration
Click: Clone Existing Level to start from a previously created content level. If no levels have been defined before, this option will not be shown. Black List to allow all Web sites by default. White List to block all Web sites by default.
Click Next. The Content level definition section appears.

Content level definition

Only Web sites that match the selected content level will be allowed. Proceed as follows:
If you want to: Allow a category: Select the check box next to the category name. Allow an entire group: Select the check box next to the group name. Block a category: Clear the check box next to the category name. Block an entire group: Clear the check box next to the group name.
2 Content level activation
To activate your new content level:
In the Toolbox menu, click Parental Control. In the upper right corner, click Configure. In the Content Level list, select your new content level. Click Apply. The new content level is now active.

4.5.10 Firewall

About the firewall
The firewall allows you to secure traffic from and to the SpeedTouch. There are different security levels, depending on the degree of security you need.
The Overview page summarizes the overall security policy configured on your SpeedTouch.
On the Configure page you can select the security level of the SpeedTouch.

Security Levels

Select one of following security levels: BlockAll: All traffic from and to the Internet is blocked. Game and Application Sharing is not allowed by the firewall. Although BlockAll should block all connections, some mandatory types of traffic such as DNS will still be relayed between LAN and WAN via the SpeedTouch. Standard: All outgoing connections are allowed. All incoming connections are blocked, except for inbound connections assigned to a local host via Game and Application Sharing. Disabled: All in- and outgoing traffic is allowed to pass through your SpeedTouch, including Game and Application Sharing. This is the default firewall level. The firewall levels only have impact on the forward hook. This means that the handling of traffic from and to the Web pages of the SpeedTouch is independent of the selected firewall level. Protocol checks will be performed on all accepted connections, irrespective of the chosen level. You can only disable protocol checks via the CLI.

Create an account at the Dynamic DNS service of your choice, for example: www.dyndns.org www.no-ip.com www.dtdns.com
On the Dynamic DNS page, click Configure. Select the Enabled check box.
If necessary, click the broadband connection to which you want to assign the Dynamic DNS hostname in the Interface list. Type the user name and password of your Dynamic DNS service account in the corresponding fields. In the Service list, click your Dynamic DNS service. In the Host box, type the host name you want to assign to this interface (for example myspeedtouch.dyndns.org). Click Apply.

4.5.13 User Management

The Overview page gives you an overview of the currently configured users and their privileges. Click the name of a user to edit his user account.
On the Configure page, you can: Click Add to create a new user account. Click Edit to change a user account. Click Delete to remove a user.

Types of users

The table below shows the types of users and their privileges:

Privileges

This is the root (master) account. This user has all privileges without any exceptions or limitations. This user can perform any service via any access channel from any access origin. This user can perform any service via any access channel from WAN origin only. This user can perform any service via any access channel from LAN or Local origin only. This user can perform only LAN related configurations via any access channel from any origin. This user has access to the GUI (Service/overview page) via HTTP or HTTPS access channel from LAN origin only.

SuperUser

TechnicalSupport

Administrator

LAN_Admin

Poweruser

WAN_Admin
This user can perform only WAN related configurations via any access channel from any origin. This user has access to the GUI (Overview pages, remote assistance) via HTTP or HTTPS access channel from LAN origin only. This user does not have any privileges.

4.5.14 Edit User

Editing a user account
In the Toolbox menu, click User Management. Under Local User Data, click the name of the user you want to edit.
The Edit User page appears. On this page, you can: Click Reset Password to reset the password of the selected user to the user name. So, if you reset the password of John his password will be John. Change the administration rights of the selected user.
You can not change the administration rights of the account you are logged on with.

4.6.2 Device Settings

Accessing the device settings page
In the Home Network menu, click Devices. In the Detected Device(s) list, click the name of the device you want to view.
The Overview page displays the following items: Information allows you to view: Status shows whether the device is currently connected to the SpeedTouch network. Type shows the device type. Connected To shows the interface to which the device is currently connected. Addressing allows you to view: Physical Address shows the MAC address of the device. IP Address Assignment shows whether the device is using a static or dynamic IP address. IP Address shows the current IP address of the device. Always use the same address indicates whether the wireless client has a static DHCP lease or not. DHCP Lease Time displays the time for which the wireless client can use this IP address. Connection Sharing: Gives you an overview of the games or services that are currently assigned to this device. Click the name of the game or service to view the used port mappings. For more information, see 4.5.4 Game or Application Definition on page 61.
The Configure page allows you to: Change the device information. Allow a game or service running on this device to be initiated from the Internet.

4.6.3 Assign Public IP

On this page you can assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if: You do not want to use the Network Address Translation engine of your SpeedTouch. This device is running server applications (Web server,.) and you want it to be accessible from the Internet. You can also achieve this by creating a port mapping for the specified server, as described in 4.5.2 Game & Application Sharing on page 58. This device has to be considered as the unique access point to your local network (DMZ).
Assigning the public IP address to a device
Be aware that the device to which you assign the public IP address will lose all security offered by the SpeedTouch.
In the Home Network menu, click Devices. In the Pick a task list, click Assign the public IP address of a connection to a device. Click the Edit link of your Internet connection. In the Device list, select the device you want to assign the public address to.
Click Apply. The SpeedTouch prompts you to make some adjustments as a result of the new configuration.
Click OK. Release and renew the IP address of the device. For more information, see your operating systems user guide or help.
If necessary, reassign server applications to this device.
4.6.4 Wireless Device Settings
Accessing the wireless device settings page
In the Home Network menu, click Devices. In the Detected Device(s) list, click the name of the wireless device you want to view.

WMM: Displays whether WMM is enabled or disabled. WMM or Wi-Fi MultiMedia enhances QoS at wireless driver level. It provides a mechanism to prioritise wireless data traffic to and from the associated (WMM capable) stations. Under Security the following fields are available: Broadcast Network Name: By default the SpeedTouch broadcasts its network name, allowing you to easily recognise your wireless network in the list of available networks. Once you have configured your wireless clients, it is recommended to disable this feature by clearing this check box. Allow New Devices: Allows you to change the access control used by the SpeedTouch. Encryption: Allows you to select an encryption level for your wireless network. The following encryption methods are supported by the SpeedTouch: The Wired Equivalent Protocol (WEP) WPA-Pre Shared Key (WPA-PSK) The default WEP key and the default WPA key are printed on the SpeedTouch bottom label.
Before configuring the SpeedTouch encryption, make sure you know which encryption methods are supported by your wireless client.
On the Configure page, you can change the configuration details displayed on the Details page.
The Wired Equivalent Privacy (WEP) algorithm protects wireless communication from eavesdropping. WEP relies on a secret key that is shared between the wireless client (for example a laptop with a wireless Ethernet card and the SpeedTouch. The fixed secret key is used to encrypt packets before they are transmitted. Meaning during transmission between client and AP ("in the air") the information in the packets is encrypted. If your wireless client(s) support(s) WPA-PSK we recommend you to use WPA-PSK, because WEP encryption has been proven to have some security issues. To enable WEP:
Select Use WEP Encryption In the WEP Key Length list, click the desired Data Security level (either 64-bit or 128-bit and Alphanumeric or Hexadecimal). In the Encryption key box, type a Network key of your choice. In case of: 64 bit, Alphanumeric: The 40-bit Network key must consist of 5 alphanumeric characters. 64 bit, Hexadecimal: The 40-bit Network key must consist of 10 hexadecimal digits. 128 bit, Alphanumeric: The 104-bit Network key consists of 13 alphanumeric characters. 128 bit, Hexadecimal: The 104-bit Network key consists of 26 hexadecimal digits.

5.2 UPnP on Windows XP Systems
SpeedTouch not detected by UPnP or IGD Control Client
Check the following: Make sure the UPnP and Internet Gateway Device Control Client Networking components are added to your Windows XP system. Your computer doesnt support UPnP if you run an operating system other than Windows XP and Windows Millennium. Make sure that UPnP is not disabled in the SpeedTouch Web page; see 4.5.2 Game & Application Sharing on page 58.

Adding UPnP

If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows:
In the Start menu, click (Settings >) Control Panel. The Control Panel window appears. Click Add or Remove Programs. The Add or Remove Programs window appears. Click Add/Remove Windows Components. In the Windows Components Wizard, select Networking Services in the Components list and click Details.
In the Networking Services window, select Universal Plug and Play or UPnP User Interface and click OK.
Click Next to start the installation and follow the instructions in the Windows Components Wizard. At the end of the procedure the wizard informs you that the installation was successful. Click Finish to quit.
Adding IGD Discovery and Control
Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the SpeedTouch on your local network. Therefore it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows:
On the Windows taskbar, click Start. Select (Settings >) Control Panel > Add or Remove Programs. In the Add or Remove Programs window, click Add/Remove Windows Components. The Windows Components Wizard appears:
Select Networking Services in the Components list and click Details. In the Networking Services window, Select Internet Gateway Device Discovery and Control Client and click OK.
5.3 Reset to Factory Defaults
Resetting your SpeedTouch
You might consider a reset to factory defaults as described below.
Be aware that a reset to factory defaults will revoke all configurational changes you made to the SpeedTouch.
You can choose between: Software reset Hardware reset A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your SpeedTouch will be needed. Also your WLAN clients will have to be re-associated, as described in 2.2.2 Connecting Wireless Clients for the First Time on page 20.

Software reset

Go to the SpeedTouch Web pages. In the menu, select SpeedTouch > Configuration. In the Pick a task list, click Reset my SpeedTouch to default settings. The SpeedTouch restarts. The SpeedTouch returns to the SpeedTouch home page (unless the IP address of your computer is not in the same subnet as the default IP address of the SpeedTouch, being 192.168.1.254).

doc1

SpeedTouch585(v6)

Residential ADSL Gateway
Installation and Setup Guide
W rn L e t A N D S L In te

SpeedTouch 585(v6)

Copyright
Copyright 1999-2006 THOMSON. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium www.speedtouch.com

Trademarks

The following trademarks are used in this document: SpeedTouch is a trademark of THOMSON. DECT is a trademark of ETSI. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. Ethernet is a trademark of Xerox Corporation. Wi-Fi and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance. UPnP is a certification mark of the UPnP Implementers Corporation. Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple and Mac OS are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries. UNIX is a registered trademark of UNIX System Laboratories, Incorporated. Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Other brands and product names may be trademarks or registered trademarks of their respective holders.

Document Information

Status: v1.0 (April 2006) Reference: E-DOC-CTC-20051017-0093 Short Title: Installation and Setup Guide ST585(v6) R6.1 (en)

Contents

About this Installation and Setup Guide. 1
Introducing the SpeedTouch. 3

2.1 2.2

2.2.1 2.2.2

Basic Installation... 5

Mounting your SpeedTouch... 6 Installing your SpeedTouch.. 7
Guided Installation.... 8 Manual Installation.... 17

2.3 2.4 2.5

The SpeedTouch Setup CD... 19 SpeedTouch Connection Essentials.. 20 Connections Overview and Powering.. 21

Wireless Setup.... 22

Basic Security... 23
Web-Based User Interface.. 25

4.1 4.2 4.3

Troubleshooting... 27
Checking the Hardware... 28 LED Diagnostics... 29 Web Diagnostics... 31
E-DOC-CTC-20051017-0093 v1.0

4.4 4.5 4.6 4.7

SpeedTouch Setup CD Troubleshooting.. 33 Wireless Setup Troubleshooting.. 36 Easy Setup Troubleshooting... 37 Reset to Factory Defaults.. 38
About this Installation and Setup Guide

Used symbols

The following symbols are used in this Installation and Setup Guide: A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action.

Terminology

A caution warns you about potential problems or specific precautions that need to be taken.
Generally, the SpeedTouch585(v6)(i) will be referred to as SpeedTouch in this Installation and Setup Guide.
Documentation and software updates
THOMSON continuously develops new solutions, but is also committed to improve its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: www.speedtouch.com.

Chapter 1

Introducing the SpeedTouch
1 Introducing the SpeedTouch

Introduction

In a minute you will be able to access the Internet using your SpeedTouch Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch and how to connect a computer or a local area network (LAN) to the Internet.
Identifying your SpeedTouch
The label on the bottom of your SpeedTouch informs you about the SpeedTouchs: Product name Model number Serial number Power requirements

DSL variants

Do not remove or cover the label.

Select the language of your choice and click OK. The procedure continues with the SpeedTouch Quick-Install Wizard. Proceed with Quick-Install Wizard on page 9.

Quick-Install Wizard

The SpeedTouch Quick-Install Wizard guides you through the first setup of your SpeedTouch. Proceed as follows:
On the Welcome page, click Next to continue.
If you ran the CD on this computer before, the Quick-Install Wizard is not shown; the CD menu appears instead (see 2.3 The SpeedTouch Setup CD on page 19 for more information).
Select your SpeedTouch from the list of supported devices and click Next.
A product picture helps you to easily identify your SpeedTouch. If you are not sure what device you have, check the label on the bottom of your SpeedTouch. The SpeedTouch Safety Instructions and Regulatory Notices are displayed.
Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next.
Your SpeedTouch is designed and tested to meet the latest safety standards. However, to ensure safe use of this product, it is important that you carefully read and comply with the Safety Instructions and Regulatory Notices shown and/or available in the Safety and Regulatory booklet before you install the SpeedTouch.
Subsequent screens guide you through the preliminary hardware setup of your SpeedTouch. Follow all the instructions carefully and click Next each time your are ready to proceed. As soon as all the required preliminary connections to your SpeedTouch have been made, and your SpeedTouch is turned on and initialized, the final steps in the Quick-Install Wizard will: Make all information readily available to let the Home Install Wizard configure your SpeedTouch to connect to the Internet. See Internet connection details on page 5 for an overview of information you must have readily available. Start the SpeedTouch Home Install Wizard.
Click Set up my SpeedTouch to continue. The procedure continues with the SpeedTouch Home Install Wizard. Proceed with Home Install Wizard on page 11.

Home Install Wizard

The SpeedTouch Home Install Wizard guides you through your local network connections and prepares the SpeedTouch to connect to the Internet. Proceed as follows:
The Software License Agreement window appears.
You must accept before continuing. Click Yes to accept. If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown. The SpeedTouch Home Install Wizard checks your system and invites you to connect the SpeedTouch to your computer.

See SpeedTouch wiring on page 20 for a comprehensive overview of all SpeedTouch connections.
Make one of the following connections: Connect the yellow RJ-45 Ethernet cable to the yellow (indicated) Ethernet port on your SpeedTouch and the other end to the computers Ethernet port. For wireless networking, plug a wireless card or adapter into your computer. In case of problems or for advanced information, see 2.5.1 Wireless Setup on page 22.
Once the hardware is installed and connected to the SpeedTouch, the procedure continues with configuring your Internet connection. If the wizard does not detect a connection, an error message will be displayed. Refer to The wizard does not detect a connection on page 33. Proceed with Configuring the Internet connection on page 13.
Configuring the Internet connection

Proceed as follows:

If prompted, enter the User name and Password for your SpeedTouch security settings and click OK. The factory default user is Administrator and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your SpeedTouch from security violation. See 2.6 Basic Security on page 23 for more information.
Select the appropriate Region, Provider and Service for your Internet connection as specified by your Internet Service Provider and click Next.
If the Internet Service Provider has included a separate disk with a dedicated service profile, click Have Disk to browse to the location of the appropriate service profile template file. From here on, the procedure might differ from the description below. The requested information will depend on the selected service profile and should be provided by your Internet Service Provider. Subsequent screens will guide you through the configuration of both the SpeedTouch and your computer. Enter the requested information and click Next whenever requested. Select the VPI/VCI - and, if required, the Connection Type - as specified by your Internet Service Provider and click Next. Enter the User Name and Password for your Internet account settings as specified by your Internet Service Provider and click Next.

Your connection to the Internet connectivity is set up:
The procedure continues with some additional configurations. Proceed with Configuring the SpeedTouch (and your computer) on page 14.
Configuring the SpeedTouch (and your computer)
Depending on the selected service profile and your ISPs requirements, you may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested. To protect the wireless connections to your SpeedTouch, move the slide control to the desired security mode.
The following security modes to secure traffic between the SpeedTouch and connected wireless stations are available: Low, which implies in fact that no security measures are taken at all. Medium, implying that traffic is encrypted by means of a static encryption key (WEP). High, providing the highest security standard available (WPA) for encrypting all wireless traffic. For an overview of all SpeedTouch wireless security features, see Securing your wireless network on page 23.
Provide a user name and password to protect your SpeedTouch from unauthorised access. Each time a user wants to access a SpeedTouch management interface, the user will be prompted to provide this user name and password before access is granted.

Click Next to continue.

The procedure continues with the final steps of configuring your SpeedTouch and your computer. Proceed with Finishing the Home Install Wizard on page 16.
Finishing the Home Install Wizard
The SpeedTouch Home Install Wizard will configure the SpeedTouch and your computer according to the service profile. Proceed as follows:
You can follow the configuration progress in following window:
Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your SpeedTouch will be lit green to indicate Internet connectivity. If not, refer to 4.2 LED Diagnostics on page 29. If needed, you can test your Internet connection as described in Testing your Internet Connection on page 31. The SpeedTouch CD Menu is displayed. See 2.3 The SpeedTouch Setup CD on page 19 for more information. You are redirected to the embedded SpeedTouch pages automatically (unless you cleared the http://speedtouch.lan check box in the last window of the Home Install Wizard). These pages allow you to configure the SpeedTouch firewall, SpeedTouch settings, your wireless access point settings, and so on. See the SpeedTouch Users Guide for more information.

More on IP settings

The computers networking interface used during the Home Install Wizard procedure will be configured for obtaining its IP configuration dynamically in the most cases. This is the most convenient configuration and should not be changed. For fixed or advanced IP configurations, please follow the instructions of your ISP.
2.2.2 Manual Installation

Web-based Easy Setup

With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent.

Preconditions

Make sure that: Your SpeedTouch is correctly set up and turned on. Your computer is connected to the SpeedTouch. In case of a wireless connection, a wireless client adapter has to be installed on your computer and correctly configured to connect to your SpeedTouch. See SpeedTouch wiring on page 20 for a comprehensive overview of all SpeedTouch connections. Your host computer is configured as DHCP client or with a valid fixed IP address. For more information, refer to the Help of your browser. In case of problems, you can give the host computer a fixed IP address in the same subnet as your SpeedTouch (If the SpeedTouch is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). In case you use fixed IP addresses, the SpeedTouch has to be configured as DNS server. Your Web browser is not using a proxy server. For more information, see Disable proxy server on page 37.

HTTP intercept

Open a Web browser. Browse to an arbitrary Web site, for instance http:// www.speedtouch.com. As long as no Internet connection has been set up, you will be automatically redirected to the SpeedTouch Welcome page.
If you are not redirected automatically, go to Starting the Easy Setup wizard on page 18.
Click Set up my SpeedTouch to start the Easy Setup wizard. Proceed with Using Easy Setup on page 18.
Starting the Easy Setup wizard
You can also start the Easy Setup wizard from within the embedded Web pages. Proceed as follows:
Browse to the SpeedTouch pages on http://speedtouch.lan or on its IP address, 192.168.1.254 by default). In the menu, click SpeedTouch.

3 Using Easy Setup

In the Pick a task list, click Set Up.
In the Easy Setup wizard:
Click Next to proceed. If for some reason you want to abort the wizard, click Cancel. Choose the Service provided by your ISP (Router or Bridge) and click Next. Select the appropriate VPI/VCI - and, if required, the Connection Type (PPPoE or PPPoA) - provided by your ISP, and then click Next. For a Routed service, fill in the Internet Account settings (PPP user name and password) provided by your ISP, and then click Next. Fill in the SpeedTouch Security user name and Password. The factory default user is Administrator and its password is blank. It is advisable to specify another Administrator user name and password to protect your SpeedTouch from security violation, as described in 2.6 Basic Security on page 23.

In the next window you can review your settings, before starting the configuration of your SpeedTouch. If something is missing or incorrect, click Back. To confirm your settings, click Start. Wait until the configuration is finished, and then click Finish.
2.3 The SpeedTouch Setup CD
Your SpeedTouch comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, SpeedTouch system software, service templates, etc.

SpeedTouch CD menu

The SpeedTouch CD menu appears automatically each time you insert the CD, or after running the Quick-Install Wizard and subsequent Home Install Wizard:
Select: Run Quick Installation to start the SpeedTouch Quick-Install Wizard and SpeedTouch Home Install Wizard. SpeedTouch Maintenance to: Reconfigure your SpeedTouch via the Home Install Wizard. Check for SpeedTouch software upgrades. Documentation and Help to: Consult user documentation for your SpeedTouch DSL Gateway. Consult user documentation for SpeedTouch networking products. See more information on SpeedTouch products and solutions. If you connect to the Internet, the document list will auto;atically be updated with the latest documentation. If you have problems viewing the SpeedTouch documentation, see I cannot view the SpeedTouch documentation on page 34. Visit the SpeedTouch DSL Site to visit the online support sections on www.speedtouch.com. View CD Contents to open a new window to view the Setup CD contents.
2.4 SpeedTouch Connection Essentials

SpeedTouch wiring

The image below shows all possible types of connection to the SpeedTouch.

1 ON/OFF Reset

Ethernet
The colour coded printing on the backpanel of your SpeedTouch will facilitate matching the colour coded cables.

Making connections

In most cases, the SpeedTouch Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your SpeedTouch. It is recommended to wait to make any of these connections until the wizard prompts you to do so. See 2.2 Installing your SpeedTouch on page 7 for more information. If you want to make the required connections yourself, see 2.5 Connections Overview and Powering on page 21 for more information.
2.5 Connections Overview and Powering
If you want to make the required connections yourself without using the guided installation procedure as recommended, you must: Read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see 2.2 Installing your SpeedTouch on page 7). They may also be provided as a printed booklet. Follow the order as indicated below.

DSL connection

Use the grey DSL cable to connect the SpeedTouch DSL port to your telephone wall outlet or distributed filter.

Powering the SpeedTouch

Plug the coaxial jack of the electric power supply adapter into the SpeedTouch power inlet port and the other end into the wall outlet. The SpeedTouch electrical power requirements are indicated on the label on the bottom side of your SpeedTouch. In case you need to use another power supply than the one provided, make sure that the spare supply complies with the SpeedTouch power requirements.
To turn on the SpeedTouch, press the power button on the SpeedTouch rear panel. During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouch is ready for service. After another couple of seconds, also the DSL LED will light green. If these LEDs do not light, please refer to Checking the LEDs on page 29. A comprehensive LED overview can be found in the SpeedTouch Users Guide. Use the same button to turn off your SpeedTouch.

Network connections

Your SpeedTouch allows you to connect your computer(s) via: Ethernet Wireless networking It is recommended to use the Guided Installation procedure. See 2.2.1 Guided Installation on page 8 for more information.

2.5.1 Wireless Setup

If you want a wireless connection to your Wi-Fi certified SpeedTouch, you need a wireless 802.11 b/g compatible client adapter. You can use one of the following wireless client adapters: SpeedTouch110g CardBus SpeedTouch121g USB adapter Any other Wi-Fi certified WLAN client A built-in Wi-Fi certified WLAN adapter, if present in you computer To install hardware on a Microsoft Windows 2000 or a Microsoft Windows XP operating system, you need administrative rights on your computer.
Installing your wireless client adapter
Proceed as follows when the Home Install Wizard prompts you to plug in the wireless client adapter:
Plug in the wireless client adapter. The hardware is being installed. If you use a SpeedTouch wireless networking adapter, the SpeedTouch Wireless Client Manager, an alternative to the Wireless Zero Configuration (WZC) in Windows XP, will be installed. If you are working on Windows XP and prefer to work with the WZC, see Restoring Windows Zero Configuration on page 36 to switch back to WZC.

Allow or deny access based on the MAC address of the wireless client(s). Known MAC addresses are kept in the Access Control List (ACL). If the SpeedTouch is configured to allow new stations via registration, unknown computers will have to register before they can connect. For the ACL you have the following options: Allowed (automatically): All new stations can access the SpeedTouch. Allowed (via registration): Only allowed stations in the ACL have access. You can add new stations via the Association / Registration button. Not allowed: Only allowed stations in the ACL have access.

Chapter 3

Web-Based User Interface
3 Web-Based User Interface

Embedded pages

The SpeedTouch comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch via your Web browser from any PC connected to the SpeedTouch.

Access

Proceed as follows to access the pages:
Open your Web browser. The recommended screen resolution is 1024 by 768 pixels.
In the address bar, type http://speedtouch.lan or your SpeedTouchs IP address (192.168.1.254 by default) and press ENTER. Enter your SpeedTouch security user name and password. The default user name is Administrator and the default password is blank.
The SpeedTouchs home page will be displayed in your browser. From here depending on the rights of your user account - you have access to the other pages.
Among others, you can: View the SpeedTouchs current settings and status. Configure the SpeedTouch to connect to your Service Provider with the settings provided. Set the SpeedTouchs firewall to work with specific applications. Set up security features. Enable remote management access. Back up your configuration settings. Reset the SpeedTouchs default settings. Update the SpeedTouchs software.

Using the Web pages

When making changes to the SpeedTouch configuration via the Web pages, the configuration is stored automatically whenever you click Apply. For more information on the embedded pages, refer to the Help in the upper right corner of the notification and navigation area or refer to the SpeedTouch Users Guide.

Site Map

The following Site Map gives you an overview of the main pages:

SpeedTouch

Information Configuration Event Logs

Broadband Connection

DSL Connection Internet Services

Toolbox

Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management

Power LED is lit red or flashing amber
The SpeedTouch is malfunctioning or not able to start up. Fully unplug the SpeedTouch from your computer and disconnect it from its power supply. Wait five seconds, connect the SpeedTouch again and turn it back on. Your DSL service is unable to synchronise. Make sure the SpeedTouch is plugged into the DSLenabled phone line. Make sure micro-filters are correctly fitted (if not, it is very likely that your regular telephone service is not working properly). Make sure you have the correct SpeedTouch variant (ISDN or POTS) according the DSL/phone service provided to your premises. If you have previously had a working connection, call your ISP to check for service outages.
DSL LED is flashing green or no DSL LED
No Ethernet LED No Ethernet ports Link Integrity/ Activity LED
No Ethernet connectivity: Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T port. Make sure you are using the correct cable type for your Ethernet equipment. Make sure the Ethernet NIC driver is correctly installed and enabled on your computer. Power safe options for the Ethernet NIC should preferably be disabled.
WLAN LED is flashing or not lit
The WLAN LED flashes if there is wireless LAN activity and can have different colours: Green: The SpeedTouch wireless access point is operating in the highest security mode (WPA). Make sure to use the same WPA encryption on the WLAN client. Amber: The SpeedTouch wireless access point is operating in medium security mode (WEP). Make sure to use the same WEP encryption on the WLAN client. Red: The SpeedTouch wireless access point uses no security. The WLAN LED is not lit if the SpeedTouch wireless access point is disabled. For wireless networking, make sure the WLAN is enabled on the SpeedTouch. Proceed as follows:
Go to the SpeedTouch Web pages. In the menu select Home Network > Interfaces. Click WLAN. Click Configure. Select Interface Enabled. Press and hold the Association / Registration button until the WLAN LED is lit (green, amber or red). The WLAN LED is toggling between red and green: If new stations are only allowed via registration and if you pressed the Association / Registration button, the ACL will be unlocked for 30 seconds during which you can connect new wireless clients.

- OR -

Red Internet LED or No Internet LED
There was an authentication failure. This will usually present itself as an error message regarding an incorrect password. Check whether your user name is correct. For ADSL connections, the user name is normally in the form of username@ISP. Check whether your password is correctly entered. The password is case sensitive. If you continue to get password failures, contact your ISP. The wrong service profile was selected. Restart the setup of your SpeedTouch, and make sure to select the correct service profile.
You can find a comprehensive LED overview in the SpeedTouch Users Guide.

4.3 Web Diagnostics

Testing your Internet Connection
After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows:
Go to the SpeedTouch home page (http://speedtouch.lan or 192.168.1.254). In the Menu, click SpeedTouch. In the Pick a task list, click Check connectivity to the Internet. In the Internet Service to Check box, select the Internet service you want to check. Click Check Connectivity. If the test is successful, you will see a list of green check marks as shown in the example below:
Otherwise a red cross will help you to diagnose the problem:

Test result

Explanation
Your DSL line is not synchronised. Check whether your telephone line is correctly connected to your SpeedTouch. Check the DSL LED, as described in Checking the LEDs on page 29.
No ATM activity detected on your DSL line.
No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be No Ethernet activity. Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP. Your connection is disconnected. Could not bring up link.
No IP address or no DNS server has been configured. During IP address negotiation, there was an IPCP error or a DHCP error. This test sends 1 ping to each address of a configured list of IP addresses. The test succeeds if all addresses can be reached. If your primary and secondary DNS server are part of the list, reaching one of both is enough. The DNS service provided by your ISP may have a problem.

No Internet

No DNS
4.4 SpeedTouch Setup CD Troubleshooting
The SpeedTouch CD does not start automatically
Proceed as follows: In Microsoft Windows:
In the Windows task bar, click the Start button. Select Run. In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. On your desktop, double-click the CD icon. Double-click Menu.

In Mac OS X:

The wizard does not detect a connection
If the Home Install Wizard does not detect a connection to your SpeedTouch, an error window appears.
If this is the case, check whether: The SpeedTouch is turned on and fully initialised. Your computer has a valid IP address, that is any address but 0.0.0.0. In Microsoft Windows:
In the taskbar, click the Start button. Select Run. In the Open field, type cmd. Click OK. A black window will appear with a flashing cursor. Type ipconfig /all and press ENTER. In Microsoft Windows 98 or Microsoft Windows Millennium, type winipcfg and then press ENTER. Your IP address is displayed.

Go to Dock > System Preferences. Click Network. Click the TCP/IP tab. Your IP address is displayed.
No dedicated firewall device or router is placed between your computer and the SpeedTouch. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the SpeedTouch, or the WLAN client is correctly associated with the SpeedTouch.
In the Windows XP notification area, click the Wireless Network Connection icon or the SpeedTouch Client Manager icon If you are not connected, this icon will have a red cross:
Check whether the displayed network has your SpeedTouch network name (SSID).
To repeat the search for your SpeedTouch, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch, you can continue with Configuring the SpeedTouch (and your computer) on page 14.
The SpeedTouch is not responding
If the completion window does not appear after running the SpeedTouch Home Install Wizard, this means that the SpeedTouch is not responding or not accessible anymore. There are two possibilities: This might be due to the reconfiguration of the SpeedTouchs IP settings or wireless access point settings. In this case, the last window of the Home Install Wizard will not be shown. Your SpeedTouch is correctly set up though and you will be able to surf the Internet. If you did not reconfigure the SpeedTouchs IP settings or wireless access point settings, restart the Home Install Wizard. If the setup fails over a wireless connection, try to set up your SpeedTouch using a wired connection. If the problem persists, refer to the Service Providers instructions for more information.
I cannot view the SpeedTouch documentation
To be able to view the SpeedTouch documentation pages on the Setup CD, JavaScript must be enabled in your Web browser. For more information, refer to the Help of your Web browser. To allow active content on a Microsoft Windows XP system, see I get a warning about active content in Internet Explorer on page 35.
I get a warning about active content in Internet Explorer
When opening documentation pages from the Setup CD, a warning might be displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2. Proceed as follows to view the documentation:
In Internet Explorer, the following message will appear in the Information Bar: Click the Information Bar (with the warning). Select Allow Blocked Content. A security warning is displayed:

Click Yes. You can now view or print the SpeedTouch documentation pages. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer:
In the Internet Explorer menu, select Tools > Internet Options. Click the Advanced tab. Under Security, select Allow active content from CDs to run on My Computer.
4.5 Wireless Setup Troubleshooting
Restoring Windows Zero Configuration
When you install a SpeedTouch networking product, the SpeedTouch Client Manager is also installed. The SpeedTouch Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch Client Manager will disable the WZC. You need administrative privileges on your computer to restore the WZC service. For information about starting the WZC service, visit the Microsoft knowledge base on http://support.microsoft.com.
Removing the SpeedTouch Wireless Client Manager
Every time you reconnect to a WLAN, the SpeedTouch Wireless Client Manager start, forcing the WZC to go down. Proceed as follows to remove the SpeedTouch Wireless Client Manager:
In the Windows XP taskbar, click Start. Choose (All) Programs > SpeedTouch Wireless Monitor > Uninstall SpeedTouch Wireless Monitor. The Uninstall wizard starts. Click OK to confirm you want to uninstall. The Install Shield Wizard appears and notifies when the SpeedTouch Monitor is successfully uninstalled.
Click Finish to close the wizard. After uninstalling the SpeedTouch Wireless Client Manager, you can restore the WZC.
4.6 Easy Setup Troubleshooting

Prerequisites

Before you run the Easy Setup on the embedded SpeedTouch pages, make sure that: The necessary connections are made. The SpeedTouch is turned on. Your host computer is configured as DHCP client or with a valid fixed IP address. If you have any problems, you can give the host computer a fixed IP address in the same subnet as your SpeedTouch (If the SpeedTouch is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). If you use fixed IP addresses, the SpeedTouch has to be configured as DNS server (default).

 

Technical specifications

General
Device TypeWireless router
Form FactorExternal
Networking
Connectivity TechnologyWireless, wired
Integrated Switch4-port switch
Data Transfer Rate54 Mbps
Frequency Band2.4 GHz
Data Link ProtocolEthernet, Fast Ethernet, IEEE 802.11b, IEEE 802.11g
Switching ProtocolEthernet
Network / Transport ProtocolPPTP, L2TP, IPSec, PPPoE, PPPoA
Routing ProtocolStatic IP routing
Remote Management ProtocolSNMP, Telnet, HTTP, HTTPS
Max Range Indoors197 ft
Status IndicatorsPower, status
FeaturesFirewall protection, switching, DHCP support, NAT support, content filtering, VPN passthrough, Wireless Distribution System (WDS) support
Compliant StandardsIEEE 802.11b, IEEE 802.11g, IEEE 802.1x, Wi-Fi CERTIFIED
Communications
TypeDSL modem
Digital Signaling ProtocolADSL, ADSL2, ADSL2+
Protocols & SpecificationsITU G.992.1 (G.DMT), ITU G.992.1 (G.DMT) Annex A, ITU G.992.1 (G.DMT) Annex B
Expansion / Connectivity
Interfaces4 x network - Ethernet 10Base-T/100Base-TX - RJ-45 1 x modem - ADSL - RJ-11 ( WAN )
Miscellaneous
Cables Included1 x phone cable 1 x network cable
Encryption Algorithm128-bit WEP, 64-bit WEP, SSL, WPA, WPA-PSK
Compliant StandardsCE, UL, UPnP, FCC Part 15.247, FCC, FCC Part 15.205, FCC Part 15.209
Power
Power DevicePower adapter - external
Voltage RequiredAC 120/230 V ( 50/60 Hz )
Software / System Requirements
Software IncludedDrivers & Utilities
Environmental Parameters
Min Operating Temperature32 °F
Max Operating Temperature104 °F
Humidity Range Operating20 - 80%
Universal Product Identifiers
BrandGentek Marketing
Part NumberTN585
GTIN00062340195853

 

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