SpeedTouch510v4

Residential ADSL Gateway
Installation and Setup Guide

Release R4.3.1

SpeedTouch 510v4
Installation and Setup Guide R4.3.1

Copyright

Copyright 1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium www.speedtouch.com

Trademarks

The following trademarks are used in this document: SpeedTouch is a trademark of THOMSON. Microsoft, MS-DOS, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of UNIX System Laboratories, Incorporated. Apple and Mac OS are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries. Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Ethernet is a trademark of Xerox Corporation. UPnP is a certification mark of the UPnP Implementers Corporation. Wi-Fi and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance. Other products may be trademarks or registered trademarks of their respective manufacturers.

Document Information

Status: v1.0 (May 2005) Reference: E-DOC-CTC-20050429-0002 Short Title: Installation and Setup Guide ST510v4 R4.3.1 (en)

Contents

About this Installation and Setup Guide. 1
Introducing the SpeedTouch. 3

2.1 2.2

Basic Installation... 5
Connecting the Hardware.. 6 The SpeedTouch Setup CD... 7

3.1 3.2 3.3 3.4

Internet Access in No Time.. 9
SpeedTouch Home Install Wizard... 10 Web-Based Easy Setup... 15 Testing your Internet Connection.. 17 Basic Security... 18
Web-Based User Interface.. 19
E-DOC-CTC-20050429-0002 v1.0

5.1 5.2 5.3 5.4 5.5

Internet Connection Troubleshooting.. 21
Checking the Hardware... 22 LED Diagnostics... 23 Web Diagnostics... 24 SpeedTouch Setup CD Troubleshooting.. 25 Easy Setup Troubleshooting... 28
About this Installation and Setup Guide

Used symbols

A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action.

Terminology

A caution warns you about potential problems or specific precautions that need to be taken.
Generally, the SpeedTouch510v4(i) will be referred to as SpeedTouch in this Installation and Setup Guide. THOMSON continuously develops new solutions, but is also committed to improve its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: www.speedtouch.com
Documentation and software updates

Chapter 1

Introducing the SpeedTouch
1 Introducing the SpeedTouch

Introduction

In a minute you will be able to access the Internet using your SpeedTouch510v4(i) Residential ADSL Gateway. This Installation and Setup Guide will show you how to set up your SpeedTouch and how to connect a computer or a local area network (LAN) to the Internet.
Identifying your SpeedTouch

The label on the bottom side of your SpeedTouch, informs you on the SpeedTouchs: Product name Model number Serial number

Variants

Do not remove, nor cover the marking label.
The SpeedTouch comes in two ADSL flavours: The ADSL POTS variant: The SpeedTouch510v4 connects to an analogue Plain Old Telephone Service (POTS) line. The ADSL ISDN variant: The SpeedTouch510v4i connects to an Integrated Service Digital Network (ISDN) line, enabling residences with an ISDN line to use the ADSL service. You can easily identify your variant by checking the product name printed on the identification label on the bottom of your SpeedTouch.

Delivery check

Use only the SpeedTouch variant which is appropriate for the DSL service provided to your premises.
In case items are missing or damaged, please contact your local distributor. Your box should contain: SpeedTouch Gateway Yellow Ethernet cable (RJ-45) Grey DSL cable (RJ-11) Power adapter SpeedTouch Setup CD Safety Instructions & Regulatory Notices booklet (optional) Quick Installation Guide booklet DSL filter(s) (optional)

SpeedTouch Setup CD

Your SpeedTouch is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. See 2.2 The SpeedTouch Setup CD on page 7 for more information. In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouch system software, service templates, etcetera.

Chapter 2

Basic Installation

2 Basic Installation

Before you begin
Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. The ADSL service must be up and running on your telephone or ISDN line. If both telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/filters that have been designed to be installed by unqualified personnel. For further assistance, contact your service provider.

ADSL service

Computer requirements
To connect via Ethernet, make sure your computer is equipped with an Ethernet network interface card (NIC).
2.1 Connecting the Hardware

Wiring

Depending on the variant you purchased, your SpeedTouch is equipped with: A single 10/100Base-T Ethernet port A four port 10/100Base-T Ethernet switch The figure below shows all possible types of connection to the SpeedTouch510v4 Switch.

Proceed as follows:

Use the grey DSL cable to wire the SpeedTouch DSL port to your telephone wall outlet or distributed filter. Plug in the coaxial jack from the electric power supply adapter into the SpeedTouch power inlet port and the other end to the wall outlet. During the SpeedTouch Home Install Wizard, you will be asked to: Connect the yellow RJ-45 Ethernet cable to the Ethernet port on your SpeedTouch and the other end to the computers Ethernet port.

Powering the SpeedTouch

As soon as the SpeedTouch is powered via its power inlet, the device starts up. If not, press the front panel button once shortly.
2.2 The SpeedTouch Setup CD
Your SpeedTouch is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. To be able to run the applications on the Setup CD on an MS Windows 2000, an MS Windows XP operating system, or Mac OS X computer, you need administrative rights.
In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouch system software, service templates, etcetera.
Launching the CD on MS Windows or Mac OS X
To launch the SpeedTouch Setup CD Menu:
Insert the Setup CD in your computer's CD-ROM or DVD-ROM drive. On MS Windows: The CD should autostart. If not, refer to The SpeedTouch CD does not start automatically on page 25. On Mac OS X: If the CD does not autostart, double-click Menu in the window with the content of the CD.
In the Choose Language window, select the language of your choice and click OK. The SpeedTouch Safety Instructions and Regulatory Notices will be displayed in your default web browser. If you accepted the Safety Instructions and Regulatory Notices agreement on this computer before, the instructions are not shown; instead the CD menu pops up.

Read all the instructions carefully. If needed you can select another language to read the instructions in the language bar available at the top right corner of the web browser window. Your SpeedTouch product is designed and tested to meet the latest safety standards. However, to ensure safe use of this product, it is important that the Safety Instructions and Regulatory Notices shown and/or available in the Safety and Regulatory booklet are read, and complied with carefully, before installing the SpeedTouch product.
If you have carefully read these Safety Instructions and Regulatory Notices, please close the browser window to proceed. You should see the Safety Instructions and Regulatory Notices window inviting you to confirm your reading:
Select I have read and I fully understand the Safety Instructions and Regulatory Information and click Continue.
As a result the SpeedTouch CD menu pops up.

SpeedTouch CD menu

The SpeedTouch CD menu will pop up automatically each time you insert the CD:
Select: Setup my SpeedTouch to start the SpeedTouch Home Install Wizard allowing you to prepare your SpeedTouch and network for Internet connectivity. See 3.1 SpeedTouch Home Install Wizard on page 10 for more information. SpeedTouch Maintenance to: Reconfigure your SpeedTouch via the Home Install Wizard. Upgrade the software version on your SpeedTouch. Check for SpeedTouch upgrades on the Internet. Documentation and Help to: Consult user documentation for your SpeedTouch DSL Gateway. Consult user documentation for SpeedTouch networking products. See more information on the SpeedTouch product portfolio. Visit the online support sections on www.speedtouch.com. In case you experience problems when viewing the SpeedTouch documentation, see SpeedTouch documentation cannot be viewed on page 26. Open a new window to view the Setup CD contents.

Chapter 3

Internet Access in No Time
3 Internet Access in No Time
What you need from your ISP

Following configuration parameters are provided by your ISP: Your ISPs connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to connect to the Internet Optionally your ISP may indicate the Service Profile to use in the SpeedTouch Home Install Wizard or Easy Setup.
Internet connectivity setup
There are different ways of setting up Internet connectivity on your SpeedTouch. The best way depends on your operating system.
If you use following operating system
MS Windows (98 SE, Millennium, 2000 or XP) Mac OS X Any operating system (provided you have IP connectivity)
the recommended way to setup your SpeedTouch is
the Home Install Wizard, as described in 3.1 SpeedTouch Home Install Wizard on page 10. the Easy Setup, as described in 3.2 Web-Based Easy Setup on page 15: Open your web browser, the SpeedTouch HTTP intercept will do the rest.
If you are using MS Windows XP, it is also be possible to use the MS Windows XP Internet Gateway Device (IGD) Control Agent for UPnP, as described in the SpeedTouch Users Guide.
3.1 SpeedTouch Home Install Wizard
Internet connection setup
With the help of the SpeedTouch Home Install Wizard you will be on the Internet in a flash. First, the wizard will try to detect your SpeedTouch. After connecting your computer, the wizard will configure your SpeedTouch and - if necessary - your computer. The Home Install Wizard was designed for Microsoft Windows operating systems and Mac OS X - in the latter case provided you will use a wired connection to your SpeedTouch.

Preconditions

Make sure that: Your SpeedTouch is only connected to a DSL-enabled phone line and to an electrical outlet. Your SpeedTouch is correctly set up and powered on.
Launching the Home Install Wizard
To launch the SpeedTouch Home Install Wizard:
Launch the SpeedTouch Setup CD. See 2.2 The SpeedTouch Setup CD on page 7 for more information.
The SpeedTouch CD menu pops up. If not, refer to The SpeedTouch CD does not start automatically on page 25. In the SpeedTouch CD menu, click Setup my SpeedTouch to start the SpeedTouch Home Install Wizard.
On the Welcome page, click Next to continue. The Software License Agreement window appears. You must accept before continuing. Click Yes to accept. If you accepted this License Agreement in a previous configuration setup, this window will not be shown.

Connecting your computer

The SpeedTouch Home Install Wizard will check your system and will invite you to connect the SpeedTouch to your computer.

After you have plugged in the Ethernet cable to both the computer and the SpeedTouch, proceed with Configuring the SpeedTouch (and your computer) on page 12. If the wizard does not detect a connection, an error message will be displayed. Refer to The wizard does not detect a connection on page 25.
Configuring the SpeedTouch (and your computer)
Once the hardware is installed successfully and you are connected to the SpeedTouch, the wizard will continue with the configuration of your SpeedTouch. Proceed as follows:
If prompted, enter the User name and Password for your SpeedTouch security settings and click OK. The factory default user is Administrator. Its password is blank, meaning you do not have to enter anything in the password field. It is advisable to specify another user name and password to protect your SpeedTouch from security violation during the configuration procedure (see Access Control on page 13), or as described in 3.4 Basic Security on page 18.
Select the appropriate Region, Provider and Service for your Internet connection as specified by your service provider and click Next.
If the service provider has included a separate disk with a dedicated service profile, click Have Disk. to browse to the location of the appropriate service profile template file. From here on the procedure might differ from the description below. The requested information will depend on the selected service profile and should be provided by your Service Provider. Subsequent screens will guide you through the configuration setup of both the SpeedTouch and your computer. Enter the requested information and click Next whenever requested.
Select the VPI/VCI - and, if required, the Connection Type - as specified by your service provider and click Next. Enter the User Name and Password for your Internet account settings as specified by your service provider and click Next.

Access Control

To protect your SpeedTouch from unauthorised access, you must provide a user name and password. Each time a user wants to access a SpeedTouch management interface, the user will be prompted to provide this user name and password before access is granted.
Terminating the Home Install Wizard
The SpeedTouch Home Install Wizard will configure the SpeedTouch and your computer according to the service profile. You can follow the configuration progress in following window:
Finally, click Finish to close the wizard. After some seconds, the Internet LED will be lit green. If not, refer to 5.2 LED Diagnostics on page 23. You will be redirected to the embedded SpeedTouch pages automatically (unless you cleared the http://speedtouch.lan check box in the previous window). These pages allow you to configure your firewall, device settings, and so on. More information can be found in the SpeedTouch Users Guide. You can test your Internet connection as described in 3.3 Testing your Internet Connection on page 17.

3.3 Testing your Internet Connection

Connectivity check

After setting up the Internet connection, there is a simple way to check whether your configuration is fine.
Go to the SpeedTouch home page (http://speedtouch.lan or 192.168.1.254). On the left navigation pane, select SpeedTouch. In the Pick a task. list, click Check connectivity to the Internet. Select an Internet Service to Check. Click Check Connectivity. If the test is successful, you will get a list of green check marks as in the example below:
In case of problems, please refer to 5.3 Web Diagnostics on page 24.

3.4 Basic Security

Default user name and password Changing your password
The SpeedTouch comes with a default user; its user name is Administrator and the default password is blank.
For security reasons, it is recommended to set a password to access the SpeedTouch.
Go to the SpeedTouch home page (http://speedtouch.lan or 192.168.1.254). In the left pane select Toolbox > User Management. In the Pick a task. list, click Change my password. Enter a new password and confirm. Do not forget this login information. In case you forget, you will be forced to reset the SpeedTouch back to its default configuration.

Chapter 4

Web-Based User Interface
4 Web-Based User Interface

Embedded pages

The SpeedTouch comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch via your web browser from any PC connected to the SpeedTouch. To access the pages:

Access

Open your web browser. The recommended screen resolution is 1024 by 768 pixels.
In the address bar type http://speedtouch.lan or your SpeedTouchs IP address, by default that is 192.168.1.254, and press Enter. Enter your SpeedTouch security user name and password. The default user name is Administrator and the default password is blank.
The SpeedTouchs home page will be displayed in your browser window. From here - depending on the rights of your user account - you have access to the other pages.
Amongst others you can: View the SpeedTouchs current settings and status. Configure the SpeedTouch to connect to your Service Provider with the settings provided. Set the SpeedTouchs firewall to work with specific applications. Set up security features. Enable remote management access. Back up your configuration settings. Reset the SpeedTouchs default settings. Update the SpeedTouchs firmware.

Using the web pages

When making changes to the SpeedTouch configuration via the web pages, the configuration is stored automatically whenever you click the Apply button. For more information on the embedded pages, go to the Help link in the upper right side of the notification and navigation area or refer to the SpeedTouch Users Guide.

Site Map

The following Site Map gives you an overview of the main pages:

SpeedTouch

Information Configuration Event Logs Update

Broadband Connection

DSL Connection Internet Services

Toolbox

Remote Assistance Game & Application Sharing Firewall Dynamic DNS User Management

Home Network

Devices Interfaces

Chapter 5

Internet Connection Troubleshooting
5 Internet Connection Troubleshooting

What to check

The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. For other problems (Security, Management,.), refer to the SpeedTouch Users Guide.
5.1 Checking the Hardware

Check the wiring

Plug in properly all cables you need. Ensure that the cables between your SpeedTouch, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.

Test the telephone line

To eliminate the possibility of a fault with the telephone line itself, check for a dialtone by using a telephone connected to the telephone master socket. If you are using ADSL, check whether a splitter has been installed or that microfilters have been correctly fitted. If there is no dial tone, contact your telephone company.

Reboot your computer

Loss of Internet or network connectivity can be caused by the computer. Often a reboot will rectify the problem. To reboot your SpeedTouch, simply turn off your SpeedTouch. Wait five seconds and turn it back on.
Power-cycle the SpeedTouch

5.2 LED Diagnostics

Checking the LEDs
After establishing Internet connectivity, all the LEDs should solidly light green.

LED status

No LEDs are lit or flashing

Possible solutions

Make sure the SpeedTouch is plugged into an electrical outlet. Make sure you are using the correct power supply for your SpeedTouch device, that is a 9V DC or 15V AC power adapter, like the one provided. Press the power button. Unplug the SpeedTouch, reboot your computer and then plug the SpeedTouch back in.
DSL/WAN LED off or flashing amber
Your DSL service is unable to synchronise. Ensure the SpeedTouch is plugged into the DSLenabled phone line. Ensure micro-filters have been correctly fitted (if not, there is a big chance you also have a bad regular telephone service). Make sure you use the right power supply (9V DC or 15V AC). Make sure that the correct SpeedTouch variant is used for your DSL service (ISDN/POTS). If you have previously had a working connection, call your ISP to check for service outages.

No LAN Ethernet LED No Ethernets Link Integrity/Activity LED
No Ethernet connectivity: Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T port. Make sure you are using the correct cable type for your Ethernet equipment. Make sure the Ethernet NIC driver is correctly installed and enabled on your computer. Power safe options for the Ethernet NIC should preferably be disabled.
DSL/WAN LED toggling green/ amber
No PPP connection: There was an authentication failure. This will usually present itself as an error message regarding an incorrect password. Check that your user name is correct. For ADSL connections, the user name is normally in the form of username@ISP. Check that your password is correctly entered. The password is case sensitive. If you continue to get password failures, contact your ISP. The wrong service profile was selected. Restart the setup of your SpeedTouch, and make sure to select the correct service profile.
A comprehensive LED overview can be found in the SpeedTouch Users Guide.

5.3 Web Diagnostics

How to do a simple connectivity check on the web pages, is described in 3.3 Testing your Internet Connection on page 17. If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem.

Test result

Explanation
Your DSL line is not synchronised. Check if your telephone line is correctly connected to your SpeedTouch. Check the DSL LED, as described in Checking the LEDs on page 23.
No ATM activity detected on your DSL line.
No Ethernet activity. In case you are connected through a protocol other than PPPoE, this check is not applicable; the result will always be No Ethernet activity. Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP. Your connection is disconnected. Could not bring up link. No IP No IP address or no DNS server has been configured. During IP address negotiation, there was an IPCP error or a DHCP error. This test sends 1 ping to each address of a configured list of IP addresses. The test succeeds if all addresses can be reached. If your primary and secondary DNS server are part of the list, reaching one of both is enough. If this step fails, it may be because the DNS service provided by your ISP has a problem.

No Internet

No DNS
5.4 SpeedTouch Setup CD Troubleshooting
The SpeedTouch CD does not start automatically

In MS Windows:

In the Windows task bar, click the Start button. Select Run. In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. On your desktop double-click the CD icon. Double-click Setup.

In Mac OS X:

The wizard does not detect a connection
If the Home Install Wizard does not detect a connection to your SpeedTouch, an error window appears.
In this case check that: The SpeedTouch is turned on and fully initialised. Your computer has a valid IP address, that is any address but 0.0.0.0. In MS Windows:
In the task bar, click the Start button. Select Run. Type cmd in the Open field. Click OK. A black window will appear with a flashing cursor. Type ipconfig /all and then press Enter. In MS Windows 98 or MS Windows Millennium, type winipcfg and then press Enter.
Your IP address is displayed.
Go to Dock > System References. Click Network. On the TCP/IP tab, your IP address is displayed.
No dedicated firewall device or router is placed between your computer and the SpeedTouch. No personal firewall software is running on your computer. To repeat the search for your SpeedTouch, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch, you can continue with Configuring the SpeedTouch (and your computer) on page 12.
The SpeedTouch is not responding
If after running the SpeedTouch Home Install Wizard, the completing window does not appear. Instead, you will get a message, the SpeedTouch is not responding. There are two possibilities: This might be due to the reconfiguration of the SpeedTouchs IP settings. In this case, the last window of the Home Install Wizard will not be shown. Your SpeedTouch is correctly set up though and you will be able to surf the Internet. If you did not reconfigure the SpeedTouchs IP settings or wireless access point settings, restart the wizard. If the setup fails over a wireless connection, try - if possible - to setup your SpeedTouch using a wired connection. If the problem persists, refer to the Service Providers instructions for more information.

SpeedTouch documentation cannot be viewed
To be able to view the SpeedTouch documentation pages on the Setup CD, Javascript must be enabled in your web browser. For more information, see the help file of your web browser. To allow active content on an MS Windows XP system, see Active content in Internet Explorer on page 27.
Active content in Internet Explorer
When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows:
In Internet Explorer following message will appear in the Information Bar: Click the Information Bar (with the warning). Select Allow Blocked Content. A security warning will be displayed:
Click Yes. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer:
Now you can view or print the SpeedTouch documentation pages.
In the Internet Explorer menu select Tools > Internet Options. Under Security select Allow active content from CDs to run on My Computer.
5.5 Easy Setup Troubleshooting

Prerequisites

Before to run the Easy Setup on the embedded SpeedTouch pages, check following: The necessary connections are made. The SpeedTouch is powered on. Your host computer is configured as DHCP client or is configured with a valid fixed IP address. In case of problems, you can give the host computer a fixed IP address in the same subnet as your SpeedTouch (If the SpeedTouch is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). In case you use fixed IP addresses, the SpeedTouch has to be configured as DNS server (default).

Supported web browsers

Your web browser must be able to run Javascript. Following browsers are supported: Internet Explorer (5.0 and later) Netscape Navigator (4.7 and later) Mozilla Firefox (1.2 and later) Opera (5 and later) Safari (1.0 and later) Konqueror (2.2 and later)

Disable proxy server

The Easy Setup will only work if the proxy server is disabled or if the proxy server is bypassed for local addresses. For more information, see the help file of your web browser. To disable a proxy server in Internet Explorer:

In Internet Explorer, select Tools > Internet Options from the menu. Select the Connections tab. Click the Lan settings. button. Clear the Use proxy server box and the Use automatic script box. It is recommended first to disable all other network connections on your computer, except the one connecting to your SpeedTouch. To disable a network connection:
In the Windows XP task bar, click the Start button Select (All) Programs > Control Panel > (Network and Internet Connections >) Network Connections. Right-click on the network interface icon you want to disable and choose Disable.
THOMSON 2005. All rights reserved. E-DOC-CTC-20050429-0002 v1.0

Need more help?

Additional help is available online at www.speedtouch.com