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Thomson Speedtouch 580

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doc0

4.5.1 4.5.2 4.5.3 4.5.4

Broadband Connection... 66
Connectivity Check.... 67 DSL Connection... 68 Internet Services... 69 Internet Service Settings... 70
4.6.1 4.6.2 4.6.3 4.6.4 4.6.5 4.6.6 4.6.7 4.6.8 4.6.9 4.6.10 4.6.11 4.6.12 4.6.13

Toolbox... 71

Remote Assistance.... 72 Game & Application Sharing... 73 Defined Games & Applications... 74 Game or Application Definition... 75 New Game or Application... 77 Parental Control... 78 Firewall... 80 Intrusion Detection.... 81 Dynamic DNS.... 82 User Management... 83 Edit User.... 84 Change Default User... 85 Add User.... 86
4.7.1 4.7.2 4.7.3 4.7.4 4.7.5 4.7.6 4.7.7 4.7.8 4.7.9

Home Network.... 87

Devices.... 88 Device Settings.... 89 Assign Public IP... 90 Wireless Device Settings... 91 Access Point Settings... 93 Configuring WDS... 96 Interfaces.... 97 Interface Settings.... 98 DHCP Pool.... 99

Software Upgrade... 101

Upgrade Wizard on Setup CD... 102

6.1.1 6.1.2 6.1.3

Troubleshooting... 105
General SpeedTouch Troubleshooting. 106
Wired Ethernet Troubleshooting... 107 Wireless Ethernet Troubleshooting... 108 Upgrade Troubleshooting.... 109
UPnP on Windows XP Systems.. 110
Reset to Factory Defaults... 112

About this Users Guide

Used symbols
A note provides additional information about a topic. A tip provides an alternative method or shortcut to perform an action.

Terminology

A caution warns you about potential problems or specific precautions that need to be taken.
Generally, the SpeedTouch580(i) will be referred to as SpeedTouch in this Users Guide. THOMSON continuously develops new solutions, but is also committed to improve its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: www.speedtouch.com
Documentation and software updates

Chapter 1

Your SpeedTouch

1 Your SpeedTouch

Introduction
With the SpeedTouch580 Wireless Multi-UserADSL Gateway you can build a secure home or small office network, seamlessly connecting wired and wireless devices and surf the Internet at high speed, all combined in one device. For more information on how to set up your SpeedTouch, installation and wiring and how to do a first Internet connection setup, refer to the provided Installation and Setup Guide. This Users Guide will assist you in configuring your SpeedTouch. Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet.

Installation

Contents Safety instructions

1.1 SpeedTouch Features

Your SpeedTouch offers you a wide range of outstanding features. In this section you will find a comprehensive overview of the: Hardware Specifications Software Features
1.1.1 Hardware Specifications

DSL Gateway

Integrated multi-mode DSL modem ADSL/POTS and ADSL/ISDN standards compliancy for: POTS in overlay: G.handshake (ITU-T G.994.1) ANSI issue 2 (ANSI T1.413i2) - Full Rate ADSL ETSI V1.3.1 compliant G.dmt (ITU-T G.992.1 Annex A), G.lite (ITU-T G.992.2) - splitterless ADSL ISDN in overlay: G.handshake (ITU-T G.994.1) ITU-T Annex B (ITU-T G.992.1 Annex B) ETSI ETR 006 U-R2 (DTAG 1 TR 112 U-R2)

Physical interfaces

WAN: One RJ-11 port for ADSL/POTS or ADSL/ISDN connection LAN: A USB 1.1 slave port to connect one PC over USB. Four RJ-45 ports to connect directly up to 4 PCs to a 10/100 Base-T Ethernet network. Wi-Fi certified IEEE802.11b/g WDS-capable wireless access point Power inlet
LEDs Reset button Association button Wireless performance
LED indicators for all interfaces
One recessed reset button for restoring the factory default settings One push button on the front panel for wireless association Typical indoor coverage: 60m Dynamic rate switching Manual / Automatic channel selection Manual / Automatic selection of pure 802.11g, pure 802.11b or mixed mode (802.11b/g) network Wireless Distribution System (WDS)

Power requirements

Power supply: 15V AC, 1 A AC Voltage: 220-240 VAC, 50-60 Hz

1.1.2 Software Features

ATM features
ATM AAL5 Multiple Permanent Virtual Circuits (PVCs) RFC1483 Bridging and Routing RFC 2364 PPP over ATM RFC 2516 PPP over Ethernet

Services

UPnP with NAT traversal capability: enables game technologies (PS2, Xbox live, and many others) enables conferencing functions of Microsoft Messenger Transparent bridging (IEEE802.1D) PPPoE routing/bridging PPPoA routing, PPPoA to PPTP relaying IP routing with static routing and residential RIP Hyper NAT with virtual server mapping (for instance for Web, FTP, Mail servers) and ALGs (such as NetMeeting, MSN Messenger, VPN passthrough, and others) IP QoS, QTM QoS

Security

PAP (RFC1334), CHAP (RFC1994) for PPP session Integrated Stateful Inspection Firewall, Web Site Filtering, Intrusion Detection Wireless security: 64/128bit WEP encryption, WPA-PSK Wireless client registration/access control (with physical push button) Multi-level SpeedTouch access policies, Digest Authentication

Configuration

Easy Setup wizard Intuitive web-based GUI (HTTP/HTTPS) Advanced configuration via telnet - CLI Remote management access control

Management

Multi-level access policy user protection DHCP server, client and relay, DHCP-to-PPP spoofing DNS server, client and relay Event logging SNMPv1 agent with MIB-II Firmware upgradeable via upgrade wizard on Setup CD
1.2 SpeedTouch LED Behaviour

Front panel LEDs

The SpeedTouch is equipped with a number of LEDs on its front panel, indicating the state of the device during normal operation.
Following table shows the meaning of the different LEDs:

Indicator Name

Description Colour

Green Red Off

On On Power on, normal operation Power on, self-test failed, indicating device malfunction Power off Flashing On Ethernet activity Ethernet connection, no activity No Ethernet connection Flashing On USB activity USB connection, no activity No USB connection Flashing On Wireless activity, WPA encryption No wireless activity, WPA encryption Wireless activity, WEP encryption No wireless activity, WEP encryption Wireless activity, no security No wireless activity, no security WLAN disabled

Your ISP is now able to access your SpeedTouch via the secure HTTPS link in combination with the provided certificate (a secure authentication mechanism). For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.

Disabling remote access

To disable remote assistance:
Go to the SpeedTouch pages, as described in 1.3.1 Access via the Web Interface on page 16. In the menu select Toolbox > Remote Assistance. Click Disable Remote Assistance.

Local Network Setup

2 Local Network Setup
The SpeedTouch offers you following local networking solutions: Wired Ethernet USB (1.1) Wireless Ethernet

2.1 Wired Ethernet

Local network
The Ethernet ports on the backpanel allow you to connect the SpeedTouch to an existing 10 or 100 Base-T Ethernet network or one (or more) computer(s) with installed Ethernet card. Using the SpeedTouch Ethernet switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices. In the SpeedTouch package, a yellow full-wired straight-through RJ-45/RJ45 Ethernet cable is included.
Standard wiring procedure
Use the yellow Ethernet cable provided to wire your computer's Ethernet port to one of the SpeedTouch's Ethernet ports. The Ethernet cable can also be used to wire any Ethernet port of your SpeedTouch to an external hub or switch. Please follow the installation instructions supplied with the external hub or switch for connections and Ethernet cabling.

Ethernet link check

LED indicators allow you to check your Ethernet. See 1.2 SpeedTouch LED Behaviour on page 13 for more information.

Device settings

Once youve connected a device, you are able to personalise its settings:
Go to the SpeedTouch web pages. In the menu select Home Network > Devices. Click the name of your device, or if the devices settings havent been personalised yet, click the MAC address of the device. Click Configure. Now you can change the devices name, lock its IP address and assign applications and services to the device.

2.2 USB

To personalise the wireless security settings on your SpeedTouch:
Go to the SpeedTouch web pages. In the menu select Home Network. Click your WLAN. On the top right, click Configure. On the Wireless Access Point page, you can modify the Security settings.

Network Name (SSID)

On the Wireless Access Point page, you can give a new name to your Network Name (SSID). Under Security, you can clear Broadcast Network Name (SSID), to prohibit the Network Name from being broadcasted.
Access Control List (ACL)
The SpeedTouch features a managed Access Control List (ACL) and a physical registration mechanism in the form of the Association / Registration button on the front panel of your SpeedTouch. On the Wireless Access Point page, you have following options for the ACL: New stations are Allowed (automatically): All new stations can access the SpeedTouch. Allowed (via registration): Only allowed stations in the ACL have access. You can add new stations via the Association / Registration button. For more information, see Registering clients via association button on page 36. Not allowed: Only allowed stations in the ACL have access.

Data encryption

To setup wireless connectivity, you can choose different levels of security: Low (Security disabled, the default): No security; the data will not be encrypted, no authentication process will be used. Medium: Use WEP (Wired-Equivalent Privacy) to encrypt the traffic between the SpeedTouch and the clients by sharing a pre-defined 64-bit or a 128-bit Network key for secure communication with legacy 802.11b clients. The default 64 bits hexadecimal WEP key is printed on the identification label located at the bottom of the SpeedTouch and is unique for each device. High: Use WPA-PSK (Wi-Fi Protected Access Pre-Shared Key) encryption, the highest form of security available, but make sure that your wireless client and client manager are compatible with it. The default WPA-Personal passphrase is printed on the identification label located at the bottom of the SpeedTouch and is unique for each device.
2.3.4 Connecting Additional Wireless Clients

Preconditions

Make sure that: The SpeedTouch is powered on and ready for service. The SpeedTouch has been configured as DHCP server (default). The wireless client adapters have been installed on all computers you want to connect to the WLAN.

You can open your web browser and surf the Internet.
Terminating a broadband Internet session
On the Start menu, point Connect To and click the name of the connection youve created, for example YourISP. If you are using the Classic Start menu go to Start > Settings > Network (and Dial-up) connections > YourISP.
The YourISP Status window appears:
Click Disconnect. The connection is released. As a result no Internet connectivity exists anymore.
3.4 Mac OS X PPPoE Dial-in Client
On the Apple menu, click System Preferences. In the System Preferences window, click the Network icon. The Network window appears. Make sure Built-in Ethernet is selected in the Show list and click the PPPoE tab:
Enter the Account Name and Password provided by your Service Provider. Select Save password in case you want the computer to remember the password for this account name. Optionally you can enter a name for this connection in the Service Provider field. All other fields may stay empty.

Click Apply Now.

Click the Internet Connect dockling. If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect.
The following window appears:
Make sure Built-in Ethernet is selected in the Configuration list.
If needed, enter user name and password for your user account at the Service Provider. Click Connect. As soon as the connection is established you can open your web browser and surf the Internet.
Make sure Built-in Ethernet is selected in the Configuration list

Chapter 4

SpeedTouch Web Interface
4 SpeedTouch Web Interface
The SpeedTouch comes with embedded HTML pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch via your web browser form any PC connected to the SpeedTouch. See 1.3.1 Access via the Web Interface on page 16 to access the pages.

SpeedTouch documentation

Consult: The SpeedTouch Installation and Setup Guide for more information on setup and installation procedures.

4.1 Navigation

Navigation components
The SpeedTouch web interface consists of following components: Menu Language Bar Navigation Bar Notification area Tasks

4.1.1 Menu

Menu items
The menu is located on the left side of the page and consists of the following menu items: SpeedTouch: Provides basic information on the SpeedTouch. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to assign games or applications to a device and secure your Internet connection. Home Network: Allows you manage your local network.

4.4 SpeedTouch

The SpeedTouch menu
The SpeedTouch menu consists of following items: Information Configuration Event Logs Update

The SpeedTouch page

The SpeedTouch page gives you some basic information on the SpeedTouch: Product Information Configuration
In the Pick a task. list, click: Set up to reconfigure your SpeedTouch using the SpeedTouch Easy Setup wizard. For more information see 4.3 SpeedTouch Easy Setup on page 56. Update to update your SpeedTouch For more information, see 4.4.7 Update on page 65. Restart to restart the SpeedTouch. For more information, see 4.4.2 Restart on page 59. Return to Factory Default Settings to restore the factory defaults of the SpeedTouch. For more information, see 4.4.5 Reset to Factory Defaults on page 63. View event logs to view the latest SpeedTouch event information. For more information, see 4.4.6 Event Logs on page 64. Check connectivity to the Internet to perform a connectivity check on an Internet service of your SpeedTouch. For more information, see 4.5.1 Connectivity Check on page 67.

4.4.1 Information

Information
The Information page summarizes important information on your SpeedTouch. You may need this information when you contact your helpdesk.
In the Pick a task. list, click: Update to update your SpeedTouch For more information, see 4.4.7 Update on page 65. Restart to restart the SpeedTouch. For more information, see below.

4.4.2 Restart

Accessing the Restart page
On the left menu, click SpeedTouch. In the Pick a task. list, click Restart.
Restarting your SpeedTouch
Click Yes, restart my SpeedTouch. The SpeedTouch restarts. The SpeedTouch returns to the Home page.

4.4.3 Configuration

Overview Details
The Overview page displays the current configuration of your SpeedTouch. The Details page displays more detailed information on the current configuration of your SpeedTouch. The Configure page allows you to change the current configuration.

Configure

If you want to: Reconfigure your SpeedTouch: Click Configuration Wizard under Service Configuration. For more information, see 4.3 SpeedTouch Easy Setup on page 56. Configure the time settings of your SpeedTouch: Select Auto-configuration if you want the SpeedTouch to use a time server to synchronise its clock to a dedicated time server. Clear Auto-configuration to manually configure the SpeedTouch time settings. Enable/disable web browsing interception. If you disable web browsing intercept you will not be able to use Parental Control.

To use remote assistance:
After 20 minutes of inactivity, or after a reboot, remote management will be automatically disabled.
4.6.2 Game & Application Sharing
The Overview page summarizes the games and applications your SpeedTouch is configured to accept from the Internet. Each application is assigned to a device on your home network The Configuration page allows you to: Select Use UPnP to enable UPnP on the SpeedTouch. Select Use Extended Security to restrict the use of UPnP. Assign a game or application to a specific network device.
In the Pick a task. list, click: Assign a game or application to a local network device to allow a game or service to run on a specific network device. Create a new game or application to define a game or service that is not listed in the Game or Service list. Modify a game or application to change the translation rules of a specific game or service.
4.6.3 Defined Games & Applications
Accessing the Defined Games & Applications page
In the Toolbox menu, click Game & Application Sharing. In the Pick a task. list, click Modify a game or application.
The Defined Games & Applications page
This page gives you an overview of the games and applications defined on your SpeedTouch. Each game or application can be assigned to a device on your local network.
To: View the translation rules of a game or application, click the name of the rule. Change the translation rules of a game or application, click the Edit link of the the game or application.
4.6.4 Game or Application Definition
Accessing the Game or Application Definition page
In the Toolbox menu, click Game & Application Sharing. In the Pick a task. list, click Modify a game or application. Click the name of the game or application you want to view/change.
This page gives you an overview of the port mappings used to allow this service or game to be initiated from the Internet. A service is made of one or more TCP/UDP port ranges. Each incoming port range can be translated into a different internal (local network) port range. Port ranges can be statically assigned to devices or dynamically assigned using an outgoing trigger.
Under: Game or Application Name you can: Change the name of the game or application. Game or Application Definition you can: Change the translation rules for this game or application.
Adding a Port Translation rule
In the Protocol list, click the protocol the game or application uses. In the Port Range box, type the port range the game or application uses. In the Translate To. box, type the port range to which the SpeedTouch has to translate the ports specified under Port Range. If you want to make a dynamic translation rule you must specify a trigger protocol and port. As soon as the SpeedTouch receives outgoing traffic on this trigger port, it will activate this translation rule.

The Configure page allows you to: Change the device information. Allow a game or service running on this device to be initiated from the Internet.

4.7.3 Assign Public IP

This page allows you to assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if: You encounter issues with some applications through the Network Address Translation engine of your SpeedTouch. This device is running server applications (web server,.) and you want it to be accessible from the Internet. You can also achieve this by creating a port mapping for the specified server, as described in 4.6.2 Game & Application Sharing on page 73. This device has to be considered as the unique entry to your local network (DMZ).
Accessing the Assign Public IP page
On the Home Network menu, click Devices. In the Pick a task. list, click Assign the public IP address of a connection to a device.
Assigning the public IP address to a device
Click the Edit link of your Internet connection. In the Device list, select the device you want to assign the public address to.
Click Apply. The SpeedTouch prompts you that you will have to make some adjustments as a result of the new configuration, click OK. Release and renew the IP address of the device. For more information, see your operating systems user guide or help.
If needed, reassign server applications to this device.
4.7.4 Wireless Device Settings
Accessing the wireless device settings page
On the OfficeHome Network menu, click Devices. In the Detected Device(s), click the name of the wireless device you want to view.
The Overview page displays following information: Information allows you to view: Status displays whether the device is currently connected to the SpeedTouch network. Type displays the device type. Connected To displays the interface to which the device is currently connected. Allowed on LAN indicates whether the wireless client is allowed to connect to the SpeedTouch WLAN. Addressing allows you to view: Physical Address displays the MAC address of the device. IP Address Assignment displays whether the device is using a static or dynamic IP address. IP Address displays the current IP address of the device. Always use the same address indicates whether the wireless client has a static DHCP lease or not. DHCP Lease Time displays the time for which the wireless client can use this IP address. Connection Sharing: Gives you an overview of the games or services that are currently assigned to this device. Click the name of the game or service to view the used port mappings. For more information, see 4.6.4 Game or Application Definition on page 75.

Before configuring the SpeedTouch encryption, make sure you know which encryption methods are supported by your wireless client.
If you click Details or Configure following task becomes available: View WDS configuration: Allows you to view/configure the WDS settings.
Supported encryption methods
Following encryption methods are supported by the SpeedTouch: The Wired Equivalent Protocol (WEP) relies on a secret key that is shared between the wireless client (for example a laptop with a wireless client) and the SpeedTouch. The fixed secret key is used to encrypt data before being transmitted. WPA-Pre Shared Key (WPA-PSK) features 3 basic improvements over WEP. Mutual authentication of access point and client via a 4-way handshake. In this handshake, both client and access point check whether they share the same Pre-Shared Key (without sending the PSK in the clear). Stronger encryption types: Temporal Key Integrity Protocol (TKIP) (default): In stead of using a fixed WEP key, TKIP uses in pairs temporary session keys which are derived from the PSK during the 4-way handshake. TKIP also provides a message integrity check (MIC) and a rekeying mechanism (in seconds). Advanced Encryption Standard (AES): State-of-the-art encryption; can only be used if all wireless devices in your WLAN support AES. Message Integrity Check (MIC), a strong mathematical function in which the recipient and transmitter each compute and compare the MIC. Nonmatching MICs reveal that a third party has been tampering the data to try and hack the system. The default WEP key and the default WPA key is printed on the SpeedTouch bottom label.
Access control on the SpeedTouch
Following modes are available: New stations are allowed (automatically): All New stations can access the SpeedTouch WLAN. New stations are allowed (via registration): Only allowed stations in the Access Control List (ACL) have access. You can add new stations via registration. For more information, see Registering new wireless stations on page 95 New stations are not allowed: Only allowed stations in the Access Control List (ACL) have access.
Registering new wireless stations
On the Home Network menu, click Devices. Under Pick a task., click Search for wireless devices. The SpeedTouch searches for new wireless stations that use the encryption key of the SpeedTouch Access Point. The SpeedTouch takes you to the Home Network. The new station will be shown next to the name of the SpeedTouch WLAN. To view the device settings, click the name of the new station. For more Information, see 4.7.4 Wireless Device Settings on page 91.

4.7.6 Configuring WDS

What is WDS
The Wireless Distribution System (WDS) allows you to extend the range of your wireless by introducing one or more WDS-enabled devices into your wireless network.

Accessing the WDS page

You can only establish WDS links with WDS enabled devices.
To access the WDS pages on the SpeedTouch:
On the left menu, click Home Network. Under Wireless, click the Access Point you want to configure for WDS. The Access Points names are of the following format: WLAN: + Network Name, for example WLAN: SpeedTouch123456.

SpeedTouch configuration

Click Configure. Under Pick a task. list, click Configure WDS.

Proceed as follow:

Under Pick a task., click Scan for wireless accesspoints. The SpeedTouch prompts you that all associated stations will loose connectivity for a few seconds. Click OK. The SpeedTouch lists the results in the Accessible Access Points table.
Select the Access Point to which you want to establish a WDS connection. Click Apply. Configure this Access Point with: The same WEP key if WEP is enabled. The same fixed channel.

4.7.7 Interfaces

Interfaces overview
This page gives you an overview of the interfaces used on your SpeedTouch. If you want to know more on the network settings of a specific interface, click the name of the interface you want to view.

4.7.8 Interface Settings

The Overview page gives you an overview of the current interface settings.
The Configure page allows you to: Change the IP address settings of the SpeedTouch. Change the DHCP IP address pool settings. Before changing the DHCP pools, make sure that at least one IP address of the SpeedTouch uses the same subnet as the IP addresses in the DHCP pools.
Assigning a new IP address to the SpeedTouch

Under IP Addresses:

Type the IP address of your choice (for example 192.168.1.1) in the left text box. Type subnet mask in the right text box (for example 255.255.255.0). Click Add. Network devices using the same subnet mask can now access the SpeedTouch using this IP address.

4.7.9 DHCP Pool

DHCP Pool Accessing the DHCP Pool page
This page allows you to create/change a DHCP pool. Proceed as follows:
On the Home Network menu, click Interfaces. Click on the name of the interface of which you want to change the DHCP pool settings. Click Configure.
Under DHCP Pools click: Add if you want to add a new DCHP pool. Edit if you want to edit an existing DHCP pool.

Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is CAT5 with RJ-45 connectors.
6.1.2 Wireless Ethernet Troubleshooting
Not able to connect wireless clients
Check following: In case registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages. Make sure the SpeedTouch Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

No wireless connectivity

Make sure that: Both wireless client adapter and SpeedTouch are allowed to connect through wireless channels as defined for local regulatory domain. The WLAN client is configured for the correct wireless settings (SSID, security settings). Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the SpeedTouch or to direct the SpeedTouchs antenna for optimal performance. Make sure that the wireless client adapter is enabled (message like radio on).
Poor wireless connectivity or reach
Check following: Choose automatic channel selection or carefully select a radio channel that does not interfere with other radio channels. Make sure both WLAN client adapter and SpeedTouch are allowed to connect through wireless channels as defined for local regulatory domain. Check the location of the SpeedTouch in the building. Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the SpeedTouch or to direct the SpeedTouchs antenna for optimal performance.
6.1.3 Upgrade Troubleshooting
While upgrading your SpeedTouch via the Upgrade Wizard on the Setup CD, you might encounter one of following problems. If the Upgrade Wizard in step 4, as described in Upgrade procedure on page 103, does not find any SpeedTouch on the network, an error window will appear, stating your SpeedTouch has not been found. In this case check that: The SpeedTouch is turned on and fully initialised. Your PC is correctly connected to the SpeedTouch. Your PC has a valid IP address. To check this in MS Windows:

Upgrade via Setup CD

In the Windows task bar, click Start. Select Run. Type cmd in the Open field. Click OK. A black window will appear with a flashing cursor. Type ipconfig and then press Enter. Verify that your computer has a valid IP address, that is any address but 0.0.0.0.

 

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