Toshiba Personal Computer
Satellite U500/PORTEGE M900D

Maintenance Manual

TOSHIBA CORPORATION

File Number

[CONFIDENTIAL]
Copyright 2007 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual First edition June 2009 Disclaimer The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Satellite U500/PORTEGE M900D/Dynabook at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual. Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Sonic RecordNow! is a registered trademark of Sonic Solutions. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. i.LINK is trademark and registered trademark of Sony Corporation. InterVideo and WinDVD are registered trademarks of InterVideo Inc. WinDVD Creator is trademark of InterVideo Inc. Other trademarks and registered trademarks not listed above may be used in this manual.
[CONFIDENTIAL] Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite U500/PORTEGE M900D/Dynabook. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below. DANGER: Danger indicates the existence of a hazard that could result in death or serious bodily injury, if the safety instruction is not observed. WARNING: Warning indicates the existence of a hazard that could result in bodily injury, if the safety instruction is not observed. CAUTION: Caution indicates the existence of a hazard that could result in property damage, if the safety instruction is not observed. NOTE: Note contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly. Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire. If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.
Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual [CONFIDENTIAL]
The manual is divided into the following parts: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendices Hardware Overview describes the Satellite U500/PORTEGE M900D/Dynabook system unit and each FRU. Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Replacement Procedures describes the removal and replacement of the FRUs. The appendices describe the following: Handling the LCD module Board layout Pin assignments Keyboard scan/character codes Key layout BIOS rewrite procedures EC/KBC rewrite procedures

Features

The Toshiba Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features. Refer to the Parts List for the configuration of each model and the available options. Microprocessor The Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX computer is equipped with an Intel Core2 Duo Processor, Intel Pentium Dual-Core mobile processor or Intel Celeron Processor. These processors incorporate a math co-processor with L2 cache memory.
Comment [z1]: Please add below item. 1.eSATA/USB combo port 2.webcam (BTO) 3.SIM card Slot 4.HDMI 5.Headphone/s/PDIF jack 6. Microphone jack 7.Bluetooth (BTO) 8. Fingerprint (BTO) 9. Felica (JPN BTO)
Chipset The Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX is equipped with Mobile Intel 4 Series Express Chipset Family and Intel ICH9-M. GPU (Graphics Processing Unit) (1) Intel integrated graphics (Mobile Intel 4 Series Express Chipset Family) (2) Discrete graphic model: AMD M92XT Memory The computer comes with two DDR2 SO-DIMM slots. Two memory modules of 1GB (1,024MB), 2GB (2,048MB) or 4GB (4,096MB) can be installed, and it can incorporate up to 8GB of main memory. HDD/SSD (1) HDD: The computer has a 2.5-inch SATA HDD. The following capacities are available: 160/250/320/400/500 GB (2) SSD (BTO): The computer has a SSD port with SATA interface supporting TOSHIBA module type SSD. Optical Drive The computer accommodates a fixed 12.7mm ODD with one of following types:
Comment [z3]: Please add the below sentence It can incorporate up to 8GB of main memory. Comment [z4]: Please add SSD information. Comment [z5]: Please modify to the below info. The computer accommodates a fixed 12.7mm ODD with one of following types: Tray Type DVD Super Multi +-R Double Layer drive Tray Type DVD Super Multi +-R Double Layer with Label Flash drive Slot Loading Type DVD Super Multi +-R Double Layer drive Slot Loading Type DVD Super Multi +-R Double Layer with Label Flash drive Comment [z2]: Please add AMD M92XT information.

1 Hardware Overview

Tray Type DVD Super Multi +-R Double Layer drive Tray Type DVD Super Multi +-R Double Layer with Label Flash drive Slot Loading Type DVD Super Multi +-R Double Layer drive Slot Loading Type DVD Super Multi +-R Double Layer with Label Flash drive
Display The PC comes with 13.3W WXGA (1280*800) CCFL CSV. Keyboard B5 size 86 key (US) and 87key (UK) keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft Windows Vista. Pointing Device The touch pad and control buttons enable control of the on-screen pointer and scrolling of windows. Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory). The capacity of the main battery pack can be either 6-cell or 12-cell depending on the model of computer. Universal Serial Bus (USB2.0) Three USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported. External monitor (RGB) port The port enables connection of an external monitor, which is recognized automatically by Video Electronics Standards Association (VESA) Display Data Channel (DDC) compatible functions. ExpressCard slot

Webcam Module (BTO) The computer is equipped with a webcam module which is embedded to transfer video data to take still image and offer video stream for end user to preview/record motion image through USB 2.0 interface. SIM card slot A user accessible SIM card slot is provided behind battery. HDMI port A HDMI port is provided which complies with the HDMI 1.3 standard. Headphone / S/PDIF jack The computer is equipped with a headphone jack which is shared with S/PDIF jack. Microphone Jack The computer is equipped with a microphone jack. Bluetooth Module (BTO) The computer is equipped with a Bluetooth module with antenna through USB interface. Fingerprint (BTO) The fingerprint sensor can support on-chip fingerprint matching functionality and security engine. FeliCa (JPN BTO) This computer is equipped with a FeliCa reader/writer that can writes and reads data to and from contactless FeliCa IC cards having no need for physical contact with the card.
The front of the computer is shown in figure 1-1.
Figure 1-1 The front of the computer
The system unit configuration is shown in figure 1-2.

M1TP_CON1

LAN/RJ11

MLCON301

MLCON103

Touch PAD

Touch PAD Board

M1TP_J1 BTO

Fingerprint

LAN Board

MLCON101

Power Button Board

T/P ON/OFF Board

HP/ SPDIF

CON6701

CON6501 BTO

CON6503

CON4804 CON4802 CON4202

CON4201 CON7701
ODD Function Board LCD Touch Panel RGB WWAN eSATA/USB Media Card Upconvert Newcard

CON6002

Battery DC-IN Keyboard Felica USB*1 HDD SSD HDMI Camera WLAN

CON6601

CON3701

CON4801

CON6201 BTO

CON6204 BTO

CON3801

CON6106

Main Board

CON5601 BTO CON6001

CON6107

CON6003 BTO

CON5001

CON3901 BTO

CON5501 BTO CON5401 CON6203 CON2101 CON2201 CONCON5602
CON6202 BTO CON5701 CON4901

BlueToot h

Speaker

SIM card

Figure 1-2 System unit configuration
System Unit Block Diagram
Figure 1-3 is a block diagram of the system unit.
Figure 1-3 System unit block diagram
The system unit is composed of the following major components: Processor Intel Core2 Duo Processor, Intel Pentium Dual-Core mobile processor or Mobile Intel Celeron Processor Core speed: Intel Core2 Duo mobile processors: 3.06GHz(T9900), 2.8GHz(P9700), 2.8GHz (T9600), 2.66GHz (P8800), 2.53GHz (P8700), 2.26GHz (P7550), 2.2GHz (T6600), 2.1GHz (T6500), 2.0GHz (P7350) Intel Pentium Dual-Core mobile processor: 2.1GHz(T4300), 2.0GHz(T4200), 1.9GHz (T3100), 1.8GHz(T3000) Mobile Intel Celeron Processors: 2.2GHz (900) 478-pin Micro FCPGA package
Comment [z10]: Please add BIOS ROM (Flash EEP ROM) information. Comment [z11]: Please add core speed detail.
BIOS EEPROM 8 Mbit SPI serial flash Supply voltage: 2.7~3.6V Low power consumption: active read: 10mA (typical); standby: 5uA (typical). 8-lead SOIC package
Memory Two memory slots are provided. Expansion up to 8GB is available. Memory DDR2-SDRAM 800MHz 1.8 volt operation FBGA
Memory Module 200 pin, SO Dual In-line Memory Module (SO-DIMM) PC6400 1GB (1,024MB), 2GB (2,048MB), 4GB (4,096MB)
Intel GMCH (North Bridge) One Intel 4 Series Express Chipset is used Features: 667/800/1066 MHz FSB Supports DDR2/DDR3 8GB maximum memory support Internal Graphics Controller: 533MHz core render clock @1.05V core voltage DMI: 2GB/s (1GB/s each direction), point-to-point interface to ICH 1329-ball 34 mm x 34 mm FCBGA package
Intel ICH9-M (South Bridge) One Intel ICH9-M is used Features: DMI (Direct Media Interface) PCI Express: 6 PCI Express root ports, Supports PCI Express 1.1 PCI Bus I/F: Supports PCI Rev 2.3 Specification at 33 MHz Integrated Serial ATA Host Controller: 6 SATA ports. Data transfer rates up to 3.0Gb/s. Integrated AHCI controller External SATA support Intel High Definition Audio Interface: Independent Bus Master logic for 8 general purpose streams: 4 input and 4 output USB 2.0: 6 UHCI Host Controllers, supporting up to 12 external ports. 2 EHCI Host Controllers, supporting up to 12 external ports Power Management Logic: Supports ACPI 3.0b. Support for Intel SpeedStep Technology processor power control and Deeper Sleep power state Enhanced DMA Controller SMBus controller: Supports SMBus 2.0 Specification
Comment [z12]: This should be ICH9-M
Real-Time Clock: 256-byte battery-backed CMOS RAM Low Pin Count (LPC) I/F: Supports 2 Master/DMA devices GPIO 676-ball 31mm31mm mBGA Package
Card Reader Controller One Ricoh R5U230 is used Futures: PCI Express I/F SD/MMC, Memory Stick, XD Card Controller 48-pin, 6mm6mm, QFN Package
Sound Controller Realtek ALC269 Mono Microphone-in and stereo headphone-out shared with SPDIF. Internal Microphone Volume control: Digital control Stereo w/box L/R = 6.0cc/4.3cc, 4 ohm / 1.5W

Check 2

Check 3

Check 4

Check 5

Check 6

2 Troubleshooting Procedures Procedure 4 Charge Check
The power supply may not charge the battery pack. Perform the following procedures: 1. Reinstall the battery pack. 2. Attach the AC adaptor and turn on the power. If you cannot turn on the power, go to Procedure 5.

Check 1

Make sure the AC adaptor and AC power cord is firmly plugged into the DC IN socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power cord, if necessary). Make sure the battery is properly installed. If the battery is properly installed, go to Check 3. The battery pack may be completely discharged. Wait a few minutes to charge the battery pack. If the battery pack is still not charged, go to Check 4. The batterys temperature is too hot or cold. Return the temperature to a normal operating condition. If the battery pack still is not charged, go to Check 5. Replace the battery pack with a new one. If the battery pack still is not charged, go to Procedure 5.
Check 2 Check 3 Check 4 Check 5

Procedure 5

Replacement Check
The main board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and main board and connection. After checking the connections, perform the following Check 1: Check 1 Check 2 Replace the AC adaptor with a new one. If the AC adaptor is still not functioning properly, perform Check 2. Replace the main board with a new one following the steps described in Chapter 4, Replacement Procedures.
Main Board Troubleshooting
This section describes how to determine if the main board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Replacement Check

Procedure 1

Message Check
When the power is turned on, the system performs the Power On Self Test (POST) installed in the BIOS ROM. The POST tests each IC on the main board and initializes it. If an error message is shown on the display, perform Check 1. If Toshiba MS-DOS or Windows VISTA(TM) is properly loaded, go to Procedure 2. Check 1 If one of the following error messages appears on the screen, press F1 as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost. Press F1 as the message instructs to return all system settings to their default values. Then the system reboots. Press F2 to run setup. If an error message (a) appears often when the power is turned on, replace the RTC battery. If any other error message displays, perform Check 2.

Connect an external monitor and turn on the computer. If there is no problem on it, the internal LCD may be defective. Go to Procedure 3. If there is any problem on the external monitor, the main board may be defective. Go to Procedure 2. Procedure 2 Diagnostic Test Program Execution Check
The Display Test program is stored on the computers Diagnostics disk. This program checks the display controller on the main board. Connect the Diagnostics disk, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3. Procedure 3 Check 1 Connector Check and Cable Check
The LCD and Main board are connected by inverter cable, inverter board and LVDS cable. Make sure the LVDS cable is firmly connected to Main board. If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Check 2.
2 Troubleshooting Procedures Check 2 Make sure inverter cable is firmly connected to inverter board with two side and main board. If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4.

Procedure 4

LCD module and main board are connected to display circuits through inverter board and LVDS cable. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 The LVDS cable or inverter cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 2. The inverter board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3. The Main board or LCD panel may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.
Optical Drive Troubleshooting
This section describes how to determine if the optical drive (DVD-ROM and DVDR/RW/RAM Drive) in the Slim Select Bay is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check

2 Troubleshooting Procedures Procedure 3 Check 1 Replacement Check >>>>
If the stereo speakers do not sound properly, the right or left speaker may be defective or damaged. Replace it with a new one. If the stereo speakers still do not work properly, go to Check 4. If the headphone does not sound properly, the headphone jack may be defective or damaged. Replace it with a new one. If the sound function still does not work properly, go to Check 4. If the microphones do not work properly, the microphone cable may be defective or damaged. Replace it with a new one. If the microphone still does not work properly, go to Check 4. The Main board may be defective or damaged. Replace it with a new one.
2.13 Card Reader Slot Troubleshooting
This section describes how to determine if the computers card reader functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Check on Windows VISTA(TM) Procedure 2: Connector Check and Replacement Check Procedure 1 Check on Windows VISTA(TM)
Insert an MMC/SD/MS/MS(PRO) card into the slot. Check if the installed Windows recognizes automatically the MMC/SD/MS/MS(PRO) card and the data in the MMC/SD/MS/MS(PRO) card can be read. If the card is not recognized or data are not read, go to Procedure 2. Procedure 2 Connector Check and Replacement Check
The MMC/SD/MS/MS(PRO) card is connected to CON5001 on the Main board.
The MMC/SD/MS/MS(PRO) card and the Main board may be disconnected. Make sure the MMC/SD/MS/MS(PRO) card is firmly inserted to CON3301 on the Main board. If not, insert it firmly. If the MMC/SD/MS/MS(PRO) card is still not functioning properly, perform Check 2. The MMC/SD/MS/MS(PRO) card may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. If the problem continues, perform Check 3. The Main board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures.
2.16 SD Card Slot Troubleshooting
2.14 PCI Express Card Slot Troubleshooting
This section describes how to check PCI Express Card slot by inspecting a card with PCI Express interface. Procedure 1: Check on Windows VISTA(TM) Procedure 2: Connector Check and Replacement Check Procedure 1 Check on Windows VISTA(TM)
Insert a PCI Express Card into the slot. Check if the installed Windows recognizes automatically the PCI Express Card. If the card is not recognized, go to Procedure 2. Procedure 2 Connector Check and Replacement Check

2.18 Camera (BTO) Troubleshooting
This section describes how to determine if the computers camera is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check
Insert the camera test program in the USB key, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. If any errors occur while executing the camera test, go to Procedure 2.
The camera is installed on the main board by camera cable. If the camera malfunctions, there may be a bad connection between the camera and the main board. Or the camera, main board or the camera cable might be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the camera is firmly connected to CON6202 by camera cable on the main board.
If a connector is disconnected, connect it firmly and repeat Procedure 1. If the camera is still not functioning properly, perform Check 2. Check 2 The camera may be defective or damaged. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the camera is still not functioning properly, perform Check 3. The camera cable may be defective or damaged. Replace the LCD cover with a new one following the steps in Chapter 4, Replacement Procedures. If the camera is still not functioning properly, perform Check 4. The main board may be defective or damaged. Replace it with a new one following the steps in Chapter 4, Replacement Procedures.

3 Tests and Diagnostics

Chapter 3 Tests and Diagnostics

Chapter 3 Contents

Tests and Diagnostics... 3-3 3.0.1 3.0.2 3.0.3 3.1 3.1.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 3.12 3.13 3.14 3.15 3.16 3.17 3.18 3.19 3.20 3.21 3.22 3.23 3.24 Test menu... 3-3 Executing the Diagnostic Test... 3-4 Executing the Diagnostic Test... 3-5

3.11 Memory Test

This program will test the memory and shows you the total memory size.
This chapter shows how to use the Diagnostics to check memory size, and do memory read/write test. 3.1.2.1 Diagnostic name: MM.EXE
3 Tests and Diagnostics Diagnostic Version: 1.12 or later version. Show the total memory size. Command: mm.exe t 4 /s
3.1.2.2 Diagnostic name: MEM.EXE Diagnostic Version: 3.40 or later version. Do memory read/write test. Command: mem.exe -fbs -et 20 /TP

3.12 Function TEST

Test program will test several function and show the test result one by one. (Command: functest.exe /T).

3.13 LEDALL Test

Test sequnce: 1. PWRBTN_LED 2. DC-IN LED 3. PWR_ULED_UP 4. PWR_WLED 5. BAT_ULED_UP 6. BAT_WLED 7. LOGO_LED 8. Light_GI_Led 9. KB_BL_CTRL white white orange white orange white white white white
3.14 STORE Test [CD/DVD-ROM TEST]
This Program will test if the CD/DVD-ROM works properly, please insert test CD before test.
This chapter shows how to use the Diagnostics to test the ODD functions. 3.14.1. Diagnostic name: PSATA.EXE 3.14.2. Principle and how to use: a. The PSATA diagnostic consists of the following functions. CD/DVD type , CD/DVD F/W. Command line: psata -d 3 -rep _ /cm "TSSTcorpCDW/DVD_TS-L462D" Check the Secondary master IDE device and check if the device name is the same as TSSTcorpCDW/DVD_TS-L462D. psata -d 3 -rep _ /cf "TO01" Check the Secondary master IDE device and check if the device is F/W then check if the F/W version is same as TO01. b. Type PSATA.exe /? in the Free Dos prompt and you can see more details in the command line to help you check related information.

3.15 LID Switch Test

Run the test using the instructions in the image below. This chapter shows how to use the Diagnostics to test the LID functions. 3.15.1. Diagnostic name: PMC.EXE Diagnostic Version: 2.05. 3.15.2. Principle and how to use: a. The diagnostic of PMC detects whether the lid SW works or not. After active LID function (close the upper cover) the program will read the EC (Embedded Controller) controller then use the read data to check if the LID switch function is correct.

b. Type PMC.exe /? in the Free Dos prompt and you can see more details in the command line to help you check related information.

3.16 MS CARD Test

This chapter shows how to use the Diagnostics to test the card reader functions.
3 Tests and Diagnostics 3.16.1. Diagnostic name: RMS2XX.EXE Diagnostic Version: 1.02. 3.16.2. Principle and how to use: Diagnostic provided by vendor which is an MS card test program that checks the MS cards read, write and protect function. a. The diagnostic of RMS2XX detects MS card and read /write data. 3.16.3. Principle and how to use: Copy data into the card and compare with the master file to see if the data matches.

3.17 SD CARD Test

3 Tests and Diagnostics 3.17.1. Diagnostic name: RSD.EXE Diagnostic Version: 1.02. 3.17.2. Principle and how to use: Diagnostic provided by vendor which is an SD card test program that checks the SD cards read, write and protect function. a. The diagnostic of RSD detects SD card and read /write data. 3.17.3. Principle and how to use: Copy data into the card and compare with the master file to see if the data matches.

3.18 HDD Test

There are three items you can choose:
NOTE: HDD R/W Test password: hard disk

3.19 BATTERY Test

The battery test will provide the relate information of battery. This program can also test the battery charge / discharge function. You can also find the battery cycle count information on this battery.
How about buttery information? EX Vendor name and Number of Cell. Please connect the AC adapter to system in battery charge test. NOTE: Please disconnect the AC adapter from system in battery discharge test

3.20 Touch LED Test

Hands touch the white box of three seconds, then next step

3.21 HDD 3D Protection

Place computer in five position as screen shows. For Field inspection T&D, this program judges by sampling five kinds of data shown below.
No Item 1 Access platform. Test Fixture Contents An access platform is leveling.
The Fixture which fixes PC by 60 degree inclination is used. Vibration/shock doesn't take a PCB at the time of T&D inspection.
The display of a test program and the set method of PC are shown below. Display of a Test Program The portion which PC and Test-Fixture contact is green.

Set method of PC

Judgment If all data is less than ranges, it will be OK.
4 Test2 The display of a test program and the set method of PC are shown below. Display of a Test Program
5 Test3 The display of a test program and the set method of PC are shown below. Display of a Test Program
6 Test4 The display of a test program and the set method of PC are shown below. Display of a Test Program

7 Test5 The display of a test program and the set method of PC are shown below. Display of a Test Program
Judgment If all data is less than ranges, it will be OK. 8 Inspection Judgment If all data is less than ranges, it will be OK. 9 Setting Calibration data When an inspection result is O.K., calibration at HPC.
3 Tests and Diagnostics If the position is correct, it will show OK.
If the position is wrong, it will show NG.

3.22 Speaker Test

This program will test left channel, right channel and two wave files to test speaker function.
NOTE: Please remove audio loopback plugs before test speaker.
3.23 Read and Write DMI information
This program could read and write below strings from/to DMI block.
1. 2. 3. 4. 5. 6. Manufacture Product Name Version Serial Number Type 11 Type 12

DMI information:

3 Tests and Diagnostics Read Type 11:

Read Type 12:

Write Type 1160 bytes:
Write Type 12 (64 bytes):

3.24 Auto Run

Please enter J to select the auto run function. Test program will auto run all test items one by one as following sequence.

Appendix:

Equipment Description

Test CD

Pegatron Part#

Supplier

Quantity

Remarks

Audio loopback jig

16-T10680922

Memory Stick

SD Card

4 Replacement Procedures
Chapter 4 Replacement Procedures
Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D

Chapter 4

4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20 4.21 4.22 4.23 4.24 4.25 4.26
General.... 4-5 Battery pack... 4-12 Express card.... 4-14 Media card.... 4-16 HDD..... 4-18 Memory module.... 4-22 Wireless LAN card.... 4-25 Optical Disc Drive module... 4-28 Keyboard.... 4-31 Top cover.... 4-34 Touch pad Board... 4-38 Finger Print board.... 4-40 Bluetooth.... 4-42 Touch pad on/off board and Touch Pad Bracket.. 4-45 Power Board.... 4-48 LAN Board.... 4-50 Main PCB.... 4-52 Heat Sink.... 4-56 VGA Card.... 4-58 Fan.... 4-60 CPU.... 4-62 Speaker.... 4-65 DC-IN Cable.... 4-67 LCD Module.... 4-69 LCD unit/FL inverter... 4-72 Camera.... 4-77
4-2 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D
Figures Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 Figure 4-8 Figure 4-9 Figure 4-10 Figure 4-11 Figure 4-12 Figure 4-13 Figure 4-14 Figure 4-15 Figure 4-16 Figure 4-17 Figure 4-18 Figure 4-19 Figure 4-20 Figure 4-21 Figure 4-22 Figure 4-23 Figure 4-24 Figure 4-25 Figure 4-26 Figure 4-27 Figure 4-28 Figure 4-29 Removing the battery pack... 4-12 Removing the Express card... 4-14 Removing the Media card... 4-16 Removing the HDD cover... 4-18 Removing the HDD assembly... 4-19 Separating the HDD and HDD holder.. 4-20 Removing HDD Slot Cover... 4-22 Removing the memory Module... 4-23 Removing the Wireless LAN cover... 4-25 Removing tapes and disconnecting wireless LAN antennas.. 4-26 Removing the Wireless LAN Card... 4-26 Removing the Optical DISC Drive Module... 4-28 Disassembling the Optical DISC Drive Module.. 4-29 Removing the screws securing keyboard cover... 4-31 Removing the keyboard cover... 4-31 Removing the screws securing keyboard plate.. 4-30 Lifting the Keyboard plate... 4-32 Removing the screws on bottom case.. 4-34 Removing the screws and disconnecting the cable on the top case. 4-35 Removing Top cover... 4-36 Removing Touch pad FPC... 4-38 Removing the touch pad button board.. 4-38 Separating the Touch pad button board from finger Print board.. 4-40 Removing the screws that fixing Bluetooth Bracket.. 4-42 Removing the Bluetooth... 4-42 Separating the Bluetooth from its cable.. 4-43 Removing the touch pad ON/OFF Board.. 4-45 Removing the touch pad Bracket... 4-46 Removing the power board... 4-48

Figure4-31 Disconnecting the Cables from main PCB and removing the screws

Maintenance Manual 4-53

Figure 4-32 Removing the main PCB.
Installing the Main PCB To install the Main PCB, follow the steps below and refer to Figures 4-31 and 4-32. 1. Install the main PCB and mental bracket on the bottom case, and secure the main PCB and mental bracket to the bottom case using the following screws. M2 5L M2 2.5L FLAT HEAD screw FLAT HEAD screw 2 2
2. Connect the speaker cable, DC-IN Port cable, Coaxial cable and Camera cable with the main PCB and paste six pieces of tape to secure the speaker cable. Secure the screw as the following that fixing the coaxial cable. M2 2L FLAT HEAD screw 1
4-54 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D

Maintenance Manual 4-55

4.18 Heat Sink
Removing the heat sink To remove the heat sink, follow the steps below and refer to Figure 4-33. 1. Remove the following screws securing the heat sink by order. M2 3L FLAT HEAD screw 6
2. Take the heat sink from the slot.
Figure4-33 Removing the Heat Sink
CAUTION: Remove the screws in the order of mark 6,5,4,3, 2 and 1 on the CPU holder.
4-56 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D
Installing the Heat Sink To install the Heat Sink, follow the steps below and refer to Figure 4-33 and 4-34. 1. Apply new thermal pad on the heat sink as shown in the following figure. Stick the thermal pad on heat sink follow the mark. (Be sure to clean off all old pads before applying new thermal pad). CAUTION: When installing the CPU, apply new thermal pad on the top of the CPU chip. When installing the fin, make sure the bottom of the fin covers the top of the CPU.

H00001310 0

H000013090
Figure 4-34 Applying new thermal pad 2. Install the CPU heat sink 3. Secure the CPU heat sink with the following screws in the numbered order as shown on the holder. M2 3L FLAT HEAD screw 6

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4.19 VGA Card
Removing the VGA Card To remove the VGA Card, follow the steps below and refer to Figure 4-35. 1. Remove the following screws securing the VGA Card. M2 5L FLAT HEAD screw 2
2. Remove the VGA from the slot.
Figure4-35 Removing the VGA Card
4-58 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D
Installing the VGA Card To install the VGA Card, follow the steps below and refer to Figure 4-35. 1. Install the VGA Card. 2. Secure the VGA Card with the following screws. M2 5L FLAT HEAD screw 2

2. Remove the speaker from the bottom case.
Figure 4-40 Removing the screws that fixing the speakers

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Installing the Speaker To install the speaker, follow the steps below and refer to Figure 4-40. 1. Install the two speakers. 2. Secure the following screws on two speakers. M2 2L FLAT HEAD screw 6
4-66 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D

4.23 DC-IN Cable

Removing the DC-IN cable To remove the DC-IN cable, follow the steps below and refer to Figure 4-41 to 4-42. 1. Remove the following screw securing the DC-IN cable. M2 4L FLAT HEAD screw 1
2. Remove the DC-IN cable Bracket and DC-IN cable from the bottom case.
Figure 4-41 Removing the DC-IN cable Bracket
Figure 4-42 Removing the DC-IN cable

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Installing the DC-IN cable To install the DC-IN cable, follow the steps below and refer to Figure 4-41 to 4-42. 1. Install the DC-IN cable and DC-IN cable bracket on the bottom case. 2. Secure the following screw securing DC-IN cable M2 4L FLAT HEAD screw 1
4-68 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D

4.24 LCD Module

Removing the LCD Module To remove the LCD Module, follow the steps below and refer to Figure 4-43 to 4-44. 1. Remove three pieces of tape securing the Wireless LAN Cable and Coaxial Cable and pull the cables out of the cable guide. 2. Remove the following screws securing the LCD Module. M2.5 5L FLAT HEAD screw 6
Figure 4-43 Removing the Screws and tape

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3. Remove the LCD module out of the system.
Figure 4-44 Removing the LCD Module
4-70 Satellite/Satellite Pro U500/U500D, PORTEGE M900/M900D
Installing the LCD Module To install the LCD Module, follow the steps below and refer to Figure 4-43 to 4-44. 1. Install the LCD Module. 2. Secure the following screws on the LCD Module. M2.5 5L FLAT HEAD screw 6
3. Paste 3 pieces of tape to fix the Wireless LAN cable and Coaxial cable and arrange the cables along the guides.

TOSHIBA ConfigFree

Windows Mobility Center
This section describes the Windows Mobility Center. Mobility Center is a utility for accessing several mobile PC settings quickly in one window. A maximum of eight tiles are prepared as the operating system default. Two additional tiles are also added to your Mobility Center. Installing the TOSHIBA Extended Tiles for Windows Mobility Center package will add the following functions. Lock Computer: Lock your computer without turning it off. TOSHIBA Assist: Open the TOSHIBA Assist if it is already installed in your computer. This utility is able to either enable or disable the USB Sleep and Charge function. This utility shows the positions of USB ports that support the USB Sleep and Charge function and displays the batterys remaining capacity. To start this utility, click Start -> All Programs -> TOSHIBA -> Utilities -> USB Sleep and Charge. The TOSHIBA HDD/SSD Alert includes wizard functions to monitor the Disk Drive operating status and execute the system backup. TOSHIBA eco Utility helps you monitor your power savings by showing approximate real time power consumption. Furthermore, it shows approximate accumulated power consumption and approximate accumulated power savings when using eco mode daily, weekly, and monthly. You can track power savings by using eco mode continuously.
TOSHIBA USB Sleep and Charge Utility
TOSHIBA HDD/SSD Alert TOSHIBA eco Utility

Options

You can add a number of options to make your computer even more powerful and convenient to use. Refer to Chapter 8, Optional Devices, for details. The following options are available: Memory expansion A 1GB, 2GB, or 4GB memory module can be installed in the memory slot for a maximum of 8GB system memory.
Depending on the model purchased you need to use either PC8500* compatible DDRIII memory modules or PC6400* compatible DDRII memory modules. Contact your TOSHIBA dealer for details. Battery pack An additional battery pack can be purchased from your TOSHIBA dealer. Use it as a spare to increase your computer operating time. If you use your computer at more than one site frequently, it may be convenient to purchase an additional AC adaptor for each site so you will not have to carry the adaptor with you.

AC Adaptor

This chapter identifies the various components of your computer. Become familiar with each component before you operate the computer.
Front with the display closed
The following figure shows the computers front with its display panel in the closed position.

1. 2. 3. 4.

Multiple Digital Media Card Slot Wireless Communication Switch DC IN LED Power LED

5. 6. 7.

Battery LED Bridge Media Slot LED HDD/ODD/eSATA LED

Figure 2-1 Front of the computer with display closed
Multiple Digital Media Card Slot Supports SD/SDHC memory card, MMC, MEMORY STICK, MEMORY STICK PRO and xD Picture card Wireless Communication Switch Slide this switch to the right of the computer to turn on the wireless communication. Slide it to the left to turn off the functions.
Turn Wi-Fi and Bluetooth functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device. Radio waves may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any Wi-Fi or Bluetooth functionality. Always turn off Wi-Fi or Bluetooth functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors. Radio waves can cause malfunction of such equipment, possibly resulting in serious injury. Do not use the Wi-Fi or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields. Interference from a microwave oven or other source can disrupt Wi-Fi or Bluetooth operation. 3 DC IN LED The DC IN LED indicates the computer is connected to the AC adaptor and it is plugged into an AC power source. Power LED The Power indicator glows white when the computer is on. If you select Sleep Mode from Turn Off Computer, this indicator flashes orange (one second on, two seconds off) while the computer enters Sleep Mode. Battery LED The Battery indicator shows the condition of the batterys charge: White indicates a full charge, orange indicates that the battery is charging and flashing orange indicates a low battery charge. Refer to Chapter 6, Power and Power-Up Modes. Bridge Media Slot LED Multiple Digital Media Card Slot LED lights up when the Multiple Digital Media Card Slot is accessed. (Provided with some models) HDD/ODD/eSATA LED The HDD/ODD/eSATA indicator glows while the computer is accessing a hard disk drive, optical disk drive, or eSATA-equipped device.

Left side

The following figure shows the computers left side.
1. 2. 3. 4. External Monitor Port* Cooling Vents HDMI* eSATA and USB Combo Port 5. 6. 7. 8.
ExpressCard Slot Headphone (S/P DIF) Jack Microphone Jack Universal Serial Bus (USB 2.0) port
* Provided with some models. Figure 2-2 The left side of the computer
External Monitor Port This 15-pin port lets you connect an external video display. (Provided with some models.) Cooling Vents Cooling vents help prevent the CPU from overheating.
Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. 3 HDMI A jack enables connection of the application of High Definition Multimedia Interface, such as DVD Player, LCD Monitor, LCD TV, HDTV, Settop- Box and projector. (Provided with some models) eSATA and USB Combo Port One eSATA/Universal Serial Bus (USB) combo port complies with USB 2.0 standards, which enables data transfer speeds 40 times faster than the USB 1.1 standards. This combo port also enables a chain connection of USB-equipped or eSATA-equipped devices to your computer through the port

Restoring the pre-installed software from the Recovery hard disk drive
On your Data drive you may find a folder HDDRecovery. This folder stores files which can be used to recover your system to the originally installed factory state. If you subsequently set up your hard disk drive again, do not change, delete or add partitions in a manner other than specified in the manual, otherwise you may find that space for the required software is not available. In addition, if you use a third-party partitioning program to reconfigure the partitions on your hard disk drive, you may find that it becomes impossible to setup your computer.
When the sound mute feature has been activated by pressing the Fn + ESC key, be sure to disable this to allow sounds to be heard before starting the restore process. Please refer to Chapter 5, The Keyboard, for further details. Be sure to connect the AC adaptor, otherwise you may run out of battery during the recovery process. When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost. 1. Turn off the computer. 2. Turn on the computer and when the TOSHIBA screen appears repeatedly press the F8 key. 3. The Advanced Boot Options menu will be displayed. Use the arrow keys to select Repair Your Computer and press ENTER. 4. Select your preferred keyboard layout and press Next. 5. To access the recovery process please log on as an enabled user with sufficent rights. 6. Click TOSHIBA HDD Recovery on the System Recovery Options screen. 7. Follow the on-screen instructions on the TOSHIBA HDD Recovery dialog. The computer will be restored to its factory state. Please set your BIOS to default before you recover your computer to the factory state!
Ordering Recovery Discs from TOSHIBA*
You can order Product Recovery discs for your notebook from the TOSHIBA Europe Backup Media Online Shop. * Please note that this service is not free-of-charge. 1. Visit https://backupmedia.toshiba.eu on the Internet. 2. Follow the on-screen instructions. You will receive your Recovery Discs within two weeks after placing your order.

Media care

This section provides tips on protecting data stored on your CDs, DVDs and floppy diskettes. Handle your media with care. Following the simple precautions listed below will increase the lifetime of your media and protect the data stored on it.

CD/DVDs

1. Store your CDs and DVDs in the containers they originally came in to protect them and keep them clean. 2. Do not bend the CDs or DVDs. 3. Do not write on, apply a sticker to, or otherwise mar the surface of the CD or DVD that contains the data. 4. Hold the CD or DVD by its outside edge or the edge on the center hole any fingerprints on the surface of the disc can prevent the drive from properly reading data. 5. Do not expose the CD or DVD to direct sunlight, extreme heat or cold. 6. Do not place heavy objects on your CDs or DVDs. 7. If your CDs or DVDs become dusty or dirty, wipe them with a clean dry cloth from the center hole outwards - do not wipe in a circular direction. If necessary, you can use a cloth that has been lightly dampened in water or a neutral cleaner but you must not use benzine, thinner or any similar cleaning solution.

Floppy diskettes

1. Store your floppy diskettes in the container they came in to protect them and keep them clean. If a floppy diskette becomes dirty, clean it with a soft, lightly dampened cloth - do not use cleaning fluid. 2. Never open the shutter or touch the magnetic surface of your floppy diskette - doing this could permanently damage it and lose data. 3. Always handle floppy diskettes with care to prevent the loss of stored data. 4. Always apply the floppy diskette label in the correct location and never apply a new label on top of an existing one - in this instance the label could come loose and damage the floppy diskette drive. 5. Never use a pencil for writing on a floppy diskette label as the dust from the pencil lead could cause a system malfunction if it found its way onto the computers components. In this instance, always use a felt-tipped pen and write the label first before applying it to the floppy diskette. 6. Never put a floppy diskette in a location where water or other liquid may make contact with it, or where it is excessively damp - either of these conditions could cause data loss. 7. Never use a wet or damp floppy diskette - this could damage the floppy diskette drive or other devices within the computer. 8. Data may be lost if the floppy diskette is twisted, bent, or exposed to direct sunlight, extreme heat or cold. 9. Do not place heavy objects on your floppy diskettes. 10. Do not eat, smoke, or use items such as erasers near your floppy diskettes as foreign particles inside the jacket of the floppy diskette can damage the magnetic surface. 11. Magnetic energy can destroy the data on your floppy diskettes. In view of this you should keep your floppy diskettes away from speakers, radios, televisions and other sources of magnetic fields.

Properties menu

Click the icon with the secondary mouse button to display properties menu on the screen.

Settings

You can enable or disable the following settings:

AutoRun Mode

The Region Select utility starts automatically when you start up the operating system.
Open the Dialling Properties dialog box after selecting region.
The dialing properties dialog box will be displayed automatically after you select the region.
Location list for region selection.
A submenu appears displaying location information for telephony.
Open dialog box, if the modem and Telephony Current Location region code do not match.
A warning dialog box is displayed if current settings for region code and telephony location are incorrect.

Modem Selection

If the computer cannot recognize the internal modem, a dialog box is displayed. Select the COM port for your modem to use.

Dialing Properties

Select this item to display the dialing properties. If you are using the computer in Japan, the Telecommunications Business Law requires that you select Japan region mode. It is illegal to use the modem in Japan with any other selection.

Connecting

To connect the modem cable, follow the steps below. The modular cable that comes with the computer must be used to connect a modem. Connect the end of the modular cable with the core to the computer. In case of a lightning storm, unplug the modem cable from the telephone jack. Do not connect the modem to a digital telephone line. A digital line will damage the modem. 1. Plug one end of the modular cable into the modem jack. 2. Plug the other end of the modular cable into a telephone jack.
Figure 4-11 Connecting the internal modem
Do not pull on the cable or move the computer while the cable is connected.

Disconnecting

To disconnect the internal modem cable, follow the steps below. 1. Pinch the lever on the connector in the telephone jack and pull out the connector. 2. In the same way, pull the cables other connector out of the computer.

Wireless communications

The computers wireless communication function supports both Wireless LAN and Bluetooth devices. Only some models are equipped with both Wireless LAN and Bluetooth functions. Do not use the Wireless LAN (Wi-Fi) or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields. Interference from a microwave oven or other source can disrupt Wi-Fi or Bluetooth operation. Turn Wi-Fi and Bluetooth functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device. Radio waves may affect pacemaker or medical device operation, possibly resulting in serious injury. Follow the instruction of your medical device when using any Wi-Fi or Bluetooth functionality. Always turn off Wi-Fi or Bluetooth functionality if the computer is near automatic control equipment or appliances such as automatic doors or fire detectors. Radio waves can cause malfunction of such equipment, possibly resulting in serious injury. It may not be possible to make a network connection to a specified network name using the ad hoc network function. If this occurs, the new network(*) will have to be configured for all computers connected to the same network in order to re-enable network connections. * Please be sure to use new network name.

While using the overlay, you can temporarily access the normal keyboard without turning off the overlay: 1. Hold Fn and press any other key. All keys will operate as if the overlay were off. 2. Type upper-case characters by holding Fn + Shift and pressing a character key. 3. Release Fn to continue using the overlay.
Generating ASCII characters
Not all ASCII characters can be generated using normal keyboard operation. But, you can generate these characters using their ASCII codes. With the overlay on: 1. Hold down Alt. 2. Using the overlay keys, type the ASCII code. 3. Release Alt, and the ASCII character appears on the display screen. With the overlay off: 1. Hold down Alt + Fn. 2. Using the overlay keys, type the ASCII code. 3. Release Alt + Fn, and the ASCII character appears on the display screen.
The computers power resources include the AC adaptor and internal batteries. This chapter gives details on making the most effective use of these resources including charging and changing batteries, tips for saving battery power, and power up modes.

Power conditions

The computers operating capability and battery charge status are affected by the power conditions: whether an AC adaptor is connected, whether a battery is installed, and what the charge level is for the battery. Table Power conditions Power On AC adaptor Battery fully connected charged Battery partially charged or no charge No battery installed Operates LED: Battery white Operates Quick Charge LED: Battery orange Operates No charge LED: Battery off Power off (no operation) LED: Battery white Quick charge LED: Battery orange No charge LED: Battery off
Table Power conditions Power On Universal Battery charge is AC adaptor above low battery not trigger point connected Battery charge is below low battery trigger point Battery charge is exhausted No Battery installed Operates LED: Battery off Operates LED: Battery flashes orange Computer shuts down Cannot operates LED: Battery off Power off (no operation)

Power indicators

As shown in the above table, the Battery Power indicators on the system indicator alert you to the computers operating capability and battery charge status.

Battery indicator

Check the Battery indicator to determine the status of the battery pack. The following indicator lights indicate the battery status: Flashing orange Orange White No light The battery charge is low. The AC adaptor must be connected to recharge the battery. Indicates the AC adaptor is connected and charging the battery. Indicates the AC adaptor is connected and the battery is fully charged. Under any other conditions, the indicator does not light.
If the battery becomes too hot while it is being charged, the charge will stop and the battery indicator will go out. When the batterys temperature falls to a normal range, charge will resume. This occurs whether the computers power is on or off.

Memory cards SD/SDHC/MMC/MEMORY STICK / MEMORY STICK PRO/xD
The computer is equipped with a multiple digital media card slot that can accommodate SD/SDHC/MMC/MEMORY STICK/ MEMORY STICK PRO/xD memory cards. These memory cards let you easily transfer data from devices, such as digital cameras and Personal Digital Assistants, which use flash-memory. Card Type SD SDHC MMC MEMORY STICK MEMORY STICK PRO xD Capacities up to 2GB up to 16GB up to 2GB up to 128MB, 256MB (128MB x 2) up to 4GB up to 2GB
Keep foreign objects out of the memory card slot. A pin or similar object can damage the computers circuitry. Do not format a memory card with Windows as it might result in that card not being able to be used with some peripheral devices. Do not insert Memory Stick Duo/PRO Duo into the slot without the MEMORY STICK adapter. Data may be lost or damaged if you use any card other than those supported. The card is designed so that it can be inserted only one way. Do not try to force the card into the slot. For more details on using memory cards, see manuals accompanying the cards. The Logo of SD memory card is.
The Logo of SDHC memory card is

Installing a memory card

To install a memory card: 1. Insert the memory card. 2. Press gently to ensure a firm connection.
Figure 8-3 Inserting a memory card
Be sure the memory card is oriented properly before you insert it. If Windows fails to read the card, remove it then re-insert it. The multiple digital media card slot only accepts one type of card at a time. Do not attempt to install more than one card as you risk damaging either the cards themselves or the computer.

Removing a memory card

To remove a memory card, follow the steps below: 1. Click the Safely Remove Hardwareand Eject Media icon on the Taskbar. 2. Select a device, then click the Stop button. A confirmation dialog may appear, depending on how the device is registered with the system; if so, confirm that you want to remove the device. 3. Gently press the memory card inside the socket to eject it. 4. Grasp the card and remove it.
Figure 8-4 Removing a memory card
Make sure the memory card indicator is out before you remove the card or turn off the computers power. If you remove the card or turn off the power while the computer is accessing the card you may lose data or damage the card. Do not remove the card while the computer is in Sleep or Hibernation mode. The computer could become unstable or data in the memory card could be lost. Do not turn off or place the computer into either Sleep Mode or Hibernation Mode while data is being transferred to or from the memory card. The system may become unstable or data in the memory card may be lost.

AC power

If you have trouble turning on the computer with the AC adaptor connected, check the Battery indicator. Refer to Chapter 6, Power and Power-Up Modes, for more information. Problem AC adaptor doesnt power the computer Procedure Check the connections. Make sure the cord is firmly connected to the computer and a power outlet. Check the condition of the cord and terminals. If the cord is frayed or damaged, replace it. If the terminals are soiled, wipe them with cotton or a clean cloth. If the AC adaptor still does not power the computer, contact your dealer.
If you suspect a problem with the battery, check the Battery indicator. For information on indicator and battery operation refer to Chapter 6, Power and Power-Up Modes. Problem Battery doesnt power the computer Battery doesnt charge when the AC adaptor is attached (Battery indicator does not glow orange.) Procedure The battery may be discharged. Connect the AC adaptor to charge the battery. If the battery is completely discharged, it will not begin charging immediately. Wait a few minutes. If the battery still does not charge, make sure the outlet of the AC adaptor is supplying power. Test it by plugging in an appliance. Check whether the battery is hot or cold to the touch. If the battery is too hot or too cold, it will not charge properly. Let it reach room temperature. Unplug the AC adaptor and remove the battery to make sure the terminals are clean. If necessary wipe them with a soft dry cloth dipped in alcohol. Connect the AC adaptor and replace the battery. Make sure it is securely seated. Check the Battery indicator. If it does not glow, let the computer charge the battery for at least 20 minutes. If the Battery indicator glows after 20 minutes, let the battery continue to charge at least another 20 minutes before turning on the computer. If the indicator still does not glow, the battery may be at the end of its operating life. Replace it. If you do not think the battery is at the end of its operating life, see your dealer. Battery doesnt power the computer as long as expected If you frequently recharge a partially charged battery, the battery might not charge to its full potential. Fully discharge the battery, then try to charge it again. Check the power consumption settings in the Power Options. Consider using a power saving feature.

For more information, refer to Chapter 4, Operating Basics. Problem You cannot access a CD/DVD in the drive Procedure Make sure the drives drawer is securely closed. Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 4, Operating Basics, for details on cleaning.
Problem Some CD/DVDs run correctly, but others do not.
Procedure The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your softwares needs. Check the CD/DVD documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2 DVD Super Multi Double Layer drive Recordable DVD: DVD-R/-R DL, DVD+R/+R DL, DVD-RW, DVD+RW, DVD-RAM Check the region code on the DVD. It must match that on the DVD Super Multi Double Layer drive. Region codes are listed in the Optical Disc Drive section in Chapter 2, The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are observing the following precautions: Use only media recommended by TOSHIBA Do not use the mouse or keyboard during writing. Use only the software supplied with the computer for recording. Do not run or start other software during writing. Do not jar the computer during writing. Do not connect/disconnect external devices or install/remove internal cards during writing. If problems persist, contact your dealer.
USB floppy diskette drive
For more information, refer to Chapter 8, Optional Devices. Problem Drive does not operate Some programs run correctly but others do not Procedure Check the connection between the computer and the drive to ensure that it is properly attached. The computers software or hardware configuration may be causing a problem - ensure that these configurations match your requirements (refer to any relevant documentation, for example that supplied with any software in use, for further information). Try another floppy diskette in the drive - if you are able to access this disk then it indicates the original disk and not the drive is probably causing the problem. If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

The USB WakeUp function does not work.
Refer also to Chapter 8, Optional Devices, for information on installing memory modules. Problem The computer hangs up Procedure Make sure the memory module installed in the expansion slot is compatible with the computer. If an incompatible module has been installed, follow the steps below. 1. Turn off the power. 2. Disconnect the AC adaptor and all peripheral devices. 3. Remove the battery pack. 4. Remove the memory module. 5. Replace the battery pack and/or connect the AC adaptor. 6. Turn on the power. If problems persist, contact your dealer.
Refer also to documentation for your audio devices. Problem No sound is heard Procedure Check the software volume settings. Make sure the headphone connection is secure. If problems persist, contact your dealer.
Refer also to Chapter 8, Optional Devices, and to your monitors documentation. Problem Monitor does not turn on Procedure Make sure that the external monitors power switch is on. Confirm that the external monitors power cable is plugged into a working power outlet. Try adjusting the contrast and brightness controls on the external monitor. Press hot keys Fn + F5 to change the display priority and make sure it is not set for the internal display. Display error occurs Check that the cable connecting the external monitor to the computer is attached firmly. If problems persist, contact your dealer.

No display

Problem Communication software cant initialize modem You can hear a dial tone but cant make a call You place a call, but a connection cant be made Procedure Make sure the computers internal modem settings are correct. Refer to Phone and Modem Properties in the Control Panel. If the call is going through a PBX machine, make sure the communication applications tone dial detection feature is disabled. You can also use the ATX command. Make sure the settings are correct in your communications application.
Problem After making a call you cant hear a ring Communication is cut off unexpectedly
Procedure Make sure the tone or pulse selection in your communications application is set correctly. You can also use the ATD command. The computer will automatically cut off communication when connection with the carrier is not successful for a set time interval. Try lengthening this time interval. Check the error control setting in your communications application. You can also use the AT\N command. In data transmission, make sure the parity bit and stop bit settings correspond with those of the remote computer. Check the flow control and communication protocol. Check the rings before auto answer setting in your communications application. You can also use the ATS0 command. If problems persist, contact your dealer.

Transmitting level -10 dBm Receiving level Input/output impedance Error correcting Power supply
Data compression MNP class 5 and ITU-T V.42bis
The display controller interprets software commands into hardware commands that turn particular pels on or off. The controller is an advanced Video Graphics Array (VGA) that provides Super VGA (SVGA) and Extended Graphics Array (XGA) support for the internal LCD and external monitors. A high-resolution external monitor connected to the computer can display up to 2048 horizontal and 1536 vertical pixels at up to 16M colors. The display controller also controls the video mode, which uses industry standard rules to govern the screen resolution and the maximum number of colors that can be displayed on screen. Software written for a given video mode will run on any computer that supports the mode. The computers display controller supports all SVGA and XGA modes, the most widely used industry standards.

Card Specifications

Form Factor Compatibility PCI Express Mini Card IEEE 802.11 Standard for Wireless LANs Wi-Fi (Wireless Fidelity) certified by the Wi-Fi Alliance. The Wi-Fi CERTIFIED logo is a certification mark of the Wi-Fi Alliance. Microsoft Windows Networking CSMA/CA (Collision Avoidance) with Acknowledgement (ACK) 54/48/36/24/18/12/9/6 Mb/s (IEEE 802.11a/g) 11/5.5/2/1 Mb/s (IEEE 802.11 b)
Network Operating System Media Access Protocol Data Rate

Radio Characteristics

Radio Characteristics of Wireless LAN Cards may vary according to: Country/region where the product was purchased Type of product Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4GHz and 5GHz band, local radio regulations may impose a number of limitations to the use of wireless communication equipment. R-F Frequency Band 2.4GHz (2400~2497 MHz) for 802.11b/g/n (draft version) Band gGHz (5150~5850 MHz) for 802.11a/n (draft version) DSSS-CCK, DSSS-DQPSK, DSSS-DBPSK (IEEE 802.11b) OFDM-BPSK, OFDM-QPSK, OFDM-16QAMOFDM-16QAM (IEEE 802.11a/g)

Modulation Technique

The range of the wireless signal is related to the transmit rate of the wireless communication device. Communications at a lower transmission rate may travel larger distances. The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high-density materials. Range is also impacted due to obstacles in the path of the transmission that may either absorb or reflect the radio signal.
Supported Frequency Sub-bands
Subject to the radio regulations that apply in the countries/regions, your Wireless LAN card may support a different set of 2.4 GHz channels. Consult your Authorized Wireless LAN or TOSHIBA Sales office for information about the radio regulations that apply in the countries/regions.

data: Information that is factual, measurable or statistical that a computer can process, store, or retrieve. data bits: A data communications parameter controlling the number of bits (binary digits) used to make up a byte. If data bits = 7 the computer can generate 128 unique characters. If data bits = 8 the computer can generate 256 unique characters. DC: Direct Current. Electric current that flows in one direction. This type of power is usually supplied by batteries. default: The parameter value automatically selected by the system when you or the program do not provide instructions. Also called a preset value. delete: To remove data from a disk or other data storage device. Synonymous with erase. device driver: A program (called a driver) that permits a computer to communicate with a device. dialog box: A window that accepts user input to make system settings or record other information. disable: To turn a computer option off. See also enable. disk drive: The device that randomly accesses information on a disk and copies it to the computers memory. It also writes data from memory to the disk. To accomplish these tasks, the unit physically rotates the disk at high speed past a read-write head. disk storage: Storing data on magnetic disk. Data is arranged on concentric tracks much like a phonograph record. display: A CRT, LCD, or other image producing device used to view computer output.

Glossary-5

documentation: The set of manuals and/or other instructions written for the users of a computer system or application. Computer system documentation typically includes procedural and tutorial information as well as system functions. double click: To press and release the pointing devices primary button rapidly twice without moving the pointing device. In the Windows operating system, this refers to the pointing devices left button, unless otherwise stated. driver: A software program, generally part of the operating system, that controls a specific piece of hardware (frequently a peripheral device such as a printer or mouse). DVD: An individual digital versatile (or video) disc. See also DVD-ROM. DVD-R (+R, -R): A Digital Versatile Disc-Recordable disk can be written once and read many times. The DVD-R drive uses a laser to read data from the disc. DVD-RAM: A Digital Versatile Disc-Random Access Memory is a high capacity, high performance disc that lets you store large volumes of data. The DVD-ROM drive uses a laser to read data from the disc. DVD-ROM: A Digital Versatile Disc-Read Only Memory is a high capacity, high performance disc suitable for play back of video and other high-density files. The DVD-ROM drive uses a laser to read data from the disc. DVD-RW (+RW, -RW): A Digital Versatile Disc-ReWritable disc can be rewritten many times.

Glossary-13

Glossary-14
AC adaptor, 2-13 additional, 8-11 connecting, 3-2 ASCII characters, 5-7 ExpressCard, 8-2 inserting, 8-2 problems, 9-20 removing, 8-3 External monitor, 1-6, 2-3, 8-11 problems, 9-18
Battery, 6-3 charging, 6-6 disposal, -vi, -vii, 9-7 extending life, 6-9 monitoring capacity, 6-7 problems, 9-6 Real Time Clock, 1-4, 6-4, 9-8 save mode, 1-10 Battery Pack, 2-8, 6-3 additional, 8-11 replacing, 6-9 Bluetooth, 1-8 Bluetooth Stack for Windows by TOSHIBA, 4-38 Boot Priority, 7-2
Fingerprint Sensor, 2-10 problems, 9-20 using, 4-2 Floppy diskette care, 4-32 Fn Sticky key, 5-5 Fn+1(TOSHIBA Zooming Utility reduce), 5-4 Fn+2 (TOSHIBA Zooming Utility enlarge), 5-4 Fn+ESC(Mute), 5-3 Fn+F1(Lock), 5-3 Fn+F10 (Enable Keypad), 5-4 Fn+F11 (Number Lock), 5-4 Fn+F12 (Scroll Lock), 5-4 Fn+F2(Power plan), 5-3 Fn+F3 (Sleep), 5-3 Fn+F4 (Hibernate), 5-3 Fn+F5 (Output), 5-3 Fn+F6 (Brightness decreases), 5-3 Fn+F7 (Brightness increases), 5-3 Fn+F8 (Wireless), 5-3 Fn+F9 (TouchPad), 5-4 Fn+space (Zoom), 5-4 Fn+Z (Keyboard Backlight), 5-4 Function keys, 5-2
Cleaning the computer, 4-45 Cooling Vents, 2-3
Display, 1-6 automatic power off, 1-9 controller, 1-6 opening, 3-4 Display Controller, B-1 Documentation list, 1-2 DVD Super Multi Double Layer drive problems, 9-10 using, 4-17

Graphics Controller, 1-6

Hard disk drive, 1-4 automatic power off, 1-9 HDD Protection, 1-10, 4-46 Hibernation Mode, 1-11, 3-8
Equipment checklist, 1-1 eSATA/USB Combo Port, 2-3

Index-1

Hot keys, 1-9, 5-3 Brightness decreases, 5-3 Brightness increases, 5-3 Enable Keypad, 5-4 Keyboard Backlight, 5-4 Lock, 5-3 Mute, 5-3 Number Lock, 5-4 Power plan, 5-3 Scroll Lock, 5-4 Sleep, 5-3 TOSHIBA Zooming Utility (enlarge), 5-4 TOSHIBA Zooming Utility (reduce), 5-4 TouchPad, 5-4 Wireless, 5-3 Zoom, 5-4 HW Setup, 1-13, 7-1 accessing, 7-1 Boot Priority, 7-2 display, 7-2 general, 7-1 keyboard, 7-3 LAN, 7-3 password, 7-2 USB, 7-3
LAN, 4-39 cable types, 4-40 connecting, 4-40 disconnecting, 4-40 jack, 2-5 problems, 9-19