TOSHIBA

DP5000-series Telephone Quick Reference Guide

STRATA

Business Telephones Helping You Communicate Better

DP5000-Series Telephones

D E F G I H K
10 Programmable Feature Buttons 9-Line LCD

C E F G H J I K D

20 Programmable Feature Buttons 4-Line LCD

Legend

A. B. C. D. E. F. Status LED (message and ringing) LCD Display Softkeys Programmable Feature Buttons Message Waiting LED Button Microphone LED Button

>>>

Strata CIX DP5000-series Telephone Quick Reference Guide 11/07

B D C E F G H J I K

10 Programmable Feature Buttons 4-Line LCD
Single Line Telephone 1 Programmable Button

Legend (continued)

G. H. I. J. K. L. Speaker LED Button Volume Hold Button Microphone Tilt stand Off-Hook Button (Single Line Telephone)

Personal Preferences

To customize your telephone, you can adjust the following settings.

Volume Control

To adjust handset volume During a call, press down Vol up, volume returns to default. or Vol. When you hang
To adjust the speaker volume for internal/external calls and background music Press Spkr and use Vol Press Spkr to exit. or Vol to adjust volume level.
To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce With an idle phone and handset on-hook, press Vol Vol. or

LCD Contrast

Available on backlit telephones and backlit add-on module. To adjust the LCD contrast on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vol or Vol repeatedly. Note Holding down the Vol key does not continue to change the setting. The key must be pressed for each step of contrast change. To adjust the LCD contrast on the Add-on Module 1. Press Hold+3+6+9 (simultaneously). 2. Press Contrast + or Contrast - softkey / button to increase or decrease contrast. 3. Lift the handset off-hook / on-hook to save settings.

Brightness Control

Available on backlit telephones and backlit add-on module. To change the LCD back light brightness 1. Press Hold+3+6+9 (simultaneously). 2. To increase or decrease brightness, press Bright or Dim softkey on the telephone, and Bright or Dim button on the add-on module. 3. Lift the handset off-hook / on-hook to save the settings.

Backlight On / Off

Available on backlit telephones and backlit add-on module. To change Backlight Settings 1. Press Hold+3+6+9 (simultaneously). 2. Press the Mic button. 3. Use table below to choose preferred settings. 4. Press Hold to save settings.
Always On Synchronized Always Off

Shaded = Red LED On

Use the four programmable feature buttons on the bottom of the row. If you have two rows of buttons, use the ones on the left hand side. Synchronized setting turns the backlight on when there is any activity on the telephone, and then keeps the backlight on for 30 seconds (This is the default setting). Refer to DP5000-series Telephone User Guide for additional settings.

Quick Reference Features

Below is a list of features to help you with basic telephone functionality.

Making a Call Handset

1. To make a call, lift the handset, then dial the number. 2. When connected, you can continue to use the handset or switch and replacing the to speakerphone by pressing Spkr handset.

Spkr Button

1. To make a call, press Spkr. 2. Dial the number. 3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

Dial Directory

1. Press DIR soft key to access the Select Directory menu. 2. Choose the directory you wish to access and use the dial pad to enter the name. The soft keys on the Select Directory are: My = Personal Speed Dial Names EXTR= System Speed Dial Names INTR = Directory Number Names Dial = Cancel directory, get dial tone. (continued)
Press FIND to start the directory search. Press NEXT to move forward. Press BACK to move backwards. Press CALL to connect to the directory entry selected. Press CNCL to quit the directory search.
If a directory is not selected and a name is entered, all directories will be searched. To enter names from the dial pad, press the dial pad button associated with the letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor.

Answering a Call

Incoming calls will ring on your telephone and be accompanied by a green flashing PDN button (your extension button). The status light on the top of your phone will also flash: RED for incoming external call GREEN for incoming internal call. Lift the handset or press Spkr. Note If you dont have Ringing Line Preference: press the flashing line or extension button and lift the handset.

Caller ID Button

To scroll through a list of numbers that called your telephone The following steps require your telephone to have a programmed feature button for Caller ID. 1. Press the Caller ID button. 2. Use Vol and Vol or NEXT and PREV softkeys to scroll through the numbers. 3. Press CALL to dial the number.
Call Forward - Any Calls (Internal & External)
Enter the button sequence below All Calls: Press Ext. + #6011 + Destination Number Busy: Press Ext. + #6021 + Destination Number No Answer: Press Ext. + #6031 + Destination Number + Timer (seconds, 2-digits) + # Busy No Answer: Press Ext. + #6041 + Destination Number + Timer (seconds, 2-digits) + # Cancel: Press Ext. + #6051

Call Park Orbits

To park a call 1. While on a call, press Call Park. 2. Specify the Park Orbit using one of the following: Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD. Enter a valid extension. Press # and the system automatically selects your extension as the orbit. 3. Hang up. If the parked call is not retrieved, the call rings back to your phone. To retrieve a parked call 1. Press Call Park. 2. Enter the Orbit Number where the call is parked.

Call Transfer

Simple Transfer 1. While on a call, press TRNS soft key. 2. Dial the extension number and the call is transferred. If your telephone doesnt have a display, or if you would like to announce the call 1. While on a call, press Cnf/Trn. 2. Dial the extension number. (Optional: Stay on the line to announce the call). 3. Hang Up. Note During call transfer you can reconnect to the original caller by pressing your flashing extension button.

Conference Calls

1. While on a call, press Cnf/Trn. 2. Call another station or outside line. 3. When the called party answers, press Cnf/Trn. All parties are conferenced. Note If you receive a busy tone or if the station does not answer, press the flashing line button to return to the original call. 4. Repeat Steps 1~3 to add more lines. You can conference up to eight parties. To transfer conference control Note When the person who initiates the conference (master) hangs up, control transfers to the first internal station added to the conference. If no internal stations are in the conference, the call disconnects. 1. Perform Steps 1 and 2 above to add the line to which you wish to transfer conference control. 2. Announce the call and hang up to transfer the call. This station is now the conference master with the ability to add or delete parties.
To hold a conference call If you are the master conference controller, press Hold once (or twice for Executive Hold) to place the conference call on hold. The conference continues and you can join at any time without giving up master abilities. Music-on-hold is suppressed in this mode. To conference two outside Lines 1. While talking on an outside call, press Cnf/Trn. 2. Access an outside line. 3. After the party answers, press Cnf/Trn twice and hang up. Note If you receive a busy tone or if the station does not answer, press the flashing line button to return to the original call.

1. To place a call on Hold, press the Hold button. 2. To return to the held call, press the held lines button. If you do not return to the held call, it rings back to your phone. If you are busy on another call, you hear two tone bursts. If the held party hangs up, the call is released. To place a call on Exclusive Hold While on a call, press Hold twice. This places the call on Exclusive Hold; no one else will be able to access that line. To place a call on Automatic Hold While on a call, press another extension button to receive/ originate a new call. You can switch between calls without having to press Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.

Mic/Mute Button

Mute on the DP5000-series telephones mutes not only the microphone but also the handset microphone as well. The MIC button on the telephones toggles between Mic and Mute. When Mic button is lit, handsfree communication is supported, when Mic is pressed and light is off, Mute is enabled. During a handsfree conversation, press the Mic key, the red indicator will turn off; the microphone and handset are muted. Press the Mic key again to resume hands free communication, the red indicator will turn on.

One Touch

To store a number on the One Touch button 1. Dial #9876. 2. Press a One Touch button. 3. Enter the number to be stored. 4. Press the One Touch button again. Note One Touch buttons must be programmed on a Programmable Feature Button.

Paging

To make an All Call Page 1. With the handset off-hook, press All Call Page. This pages all phones in the All Call Page Group, and may page external speakers (depends on programming). 2. Make your announcement, then hang up.

Speed Dial

To store a Station Speed Dial Number 1. Dial #9876. 2. Press Spdial. 3. Enter a Speed Dial Code (100~199). 4. Enter the number to be stored (32 digits max.). 5. Press Spdial button to store the entry. 6. Repeat steps 2~5 to add more speed dial numbers. 7. To end programming session, lift and replace the handset. To clear a number from a Station Speed Dial code Repeat the previous procedure skipping Step 4. To make a call using Speed Dial 1. Lift the handset. Press Spdial, then dial the Speed Dial Number. 2. Access a outside line (if necessary). Note You may need to lift the handset and access an outside line before pressing Spdial (depending on your telephone setup).

CAUTION! Do not use cleansers that contain benzene, paint
thinner, alcohol or other solvents on the telephone's rubber feet. The color of the rubber may transfer to the desk or mounting surface.
DP5000-QRG-VA Version A, November 2007
Toshiba America Information Systems, Inc., Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700 www.telecom.toshiba.com 2007 Toshiba America Information Systems, Inc. Printed in U.S.A. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including specifications, content and contact information is subject to change without notice. Some features require optional hardware to support full capabilities.

above FB3.

Keystrip Labels
Available on 9 Line LCD telephone and 10 Button LCD Add-on Module To program LCD Keystrip Labels 1. 2. 3. 4. 5. 6. 7. Dial #9876 (or press the flexible Program button) Press the Speaker button. Press the button you wish to label. Use the dialpad to enter the label. Press the button labeled in step 3 to save the setting. To label another button, repeat steps 3-5. To exit User Programming mode lift the handset off-hook / on-hook.

Ring Tones

To set distinctive ringing 1. Press #9876 to enter User Programming Mode. 2. Press a Line or extension button. The LED is steady green. 3. You can press Hold to switch between internal and external pitch. (Internal = station calls within your system; external = outside line calls.) 4. Enter the two-digit pitch number (see Table 5 on page 16). 5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD. 6. Lift the handset off-hook/on-hook to save settings.

Table 5 Tone No.

Internal and External Call Ringing Tones Frequency and Cadence
500 Hz 1 sec. On, 3 sec. Off, repeat 1300 Hz 1 sec. On, 1 sec. Off, repeat 500/640 Hz 1 sec. On, 3 sec. Off, repeat 500/640 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
Dial Pad and Button Beeps
Digital telephones can emit a beep whenever a dial pad or feature button is pressed. The beeps are On by default. Follow these steps to turn the beeps On or Off. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0. 3. Press Programmable Feature Button 1 (FB1) to toggle On/Off. FB1, LED On: buttons beep. FB1, LED Off: buttons do not beep. 4. Press Hold to set the option. 5. You must also go off-hook, then on-hook to exit the program mode. For Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press 0 1. 3. Press Msg to toggle On/Off. Msg LED On: buttons beep. Msg LED Off: buttons do not beep. 4. Press Hold to set the option. 5. You must also go off-hook, then on-hook to exit the program mode.
Speakerphone/Microphone Sensitivity Adjustment
When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0. 3. Press Programmable Feature Button 3 (FB3) to toggle On/Off. FB3, LED On: Lower sensitivity FB3, LED Off: Normal sensitivity 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode.

Call Forward Any Call and Call Forward-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls. Call Forward destinations can be set to internal destinations or an outside telephone number. You can change your forwarding destination from outside the system using the DISA feature. See your System Administrator for DISA telephone numbers and security code access.

Call Forward Settings

Call Forward All Calls Forwards all calls immediately. Call Forward Busy/Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode. In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use. Call Forward - No Answer Forwards unanswered calls after a preset number of rings. The preset number of rings can be set on a per user basis. Call Forward Busy/Do Not Disturb/No Answer Forwards all calls when you are busy, in DND mode or when you don't answer a call within a preset number of rings. Call Forward Cancel Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Table 15 on Page 107 contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See Programming Feature Buttons on page 86 to program a Programmable Feature Button. To use the Call Forward button sequence Follow the instructions in Table 17 on Page 112, shown under the Button Sequence heading. Some features require additional input, such as: Dest. Ext. or Telephone No. Call Forward destination numbers can be internal extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as 9) + the telephone number + #. The CIX accepts destination numbers of up to 32 digits. Timer Enter the number of seconds (08~60) your telephone should ring before forwarding the call. (This is the Call Forward-No Answer timer.) Call Forward Pass Code A four-digit Call Forward pass code can be setup by your System Administrator and will allow one station to activate the call forward setting for another station. Users must enter the Call Forward pass code for the station to be forwarded.

Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during a conference call. To add Voice Mail to a conference call (performed by Conference Master) 1. Press Cnf/Trn to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference. 3. Press Cnf/Trn to reconnect to the original party. (You can continue to add conference members by pressing Cnf/Trn and dialing another extension.) Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Supervising a Tandem Call
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection. 4. Press Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up. 5. To supervise a tandem call, press the extension button. If the parties have finished, hang up.or if the parties are still talking, press Cnf/Trn and hang-up. Both Line LEDs turn Off and the connection is released. If your telephone company provides automatic disconnect supervision, the connection will release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can continue to add outside callers to conference; or you and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected. You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable Feature Buttons. This feature also works for remote stations which are connected through Strata Net QSIG.
You must be a conference master to perform the Add, Split and Drop features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master.

To add an Incoming call to the Conference 1. 2. 3. 4. 5. Place the first caller/Conference on hold. Answer the incoming ringing call. While speaking to the incoming caller, press Cnf/Trn button. Press the blinking DN where the first caller/Conference was placed on hold. Press Cnf/Trn twice to join all parties together.
To Split from a conference 1. While in a conference call on a DP5000-series phone, press the SPLT (Split) soft key or Split button. 2. Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference. 3. You can return both yourself and the other Split party back into the conference by pressing JOIN.

RTRN terminates

a feature operation and returns to the previously displayed state.
To Drop the Split party from a conference Press the DROP Soft Key. The party that you are talking to privately (the party which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference. If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be on hold until you return to the conference.
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone. 1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone. If you do not dial within 10 seconds, the line disconnects. 2. When you hear dial tone, dial an extension or an outside line. 3. If you dial an outside destination, you may need to enter a security code provided to you by the System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed. 4. If you receive busy tone and you want to dial another number while the station is still ringing, press * and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another stations line extension. The DSS LED shows the status (idle/busy) of the station and/ or the stations primary extension. For example, a stations DSS button LED shows busy (light steady red) when the station is: busy on a call on any button idle but all appearances of the stations extension are in use by other stations. When the station is in DND, the LED flashes red. To connect directly to another stations extension 1. When connected to a line or another station, press DSS. The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red). 2. Announce the call.or transfer the call by hanging up or pressing Release.

Emergency Ringdown

If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination. A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.

Language Codes

This feature enables you to change the language sent from the Attendant Console or from a PC. See your System Administrator to find out if your telephone is programmed with the ability to change languages. To change the Language Display Enter the Change Language access code #495 + the Language Code (see below).
1: English date format MM/DD (/YY) 2: British English DD/MM (/YY) 3: French DD/MM (/YY) 4: Spanish DD/MM (/YY)

Message Waiting

Message Waiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from other extensions are notifications that someone has called your extension and wants you to call them back. An extension can receive up to three Message Waiting indications, one additional indicator will always be reserved for the voicemail system.
Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN
can receive up to three message waiting indicators. Responding to a Lit Msg LED 1. Press Red flashing Msg button. The telephone will dial the message source (the voicemail or another extension). See Note below. 2. When call is finished, hang up and the message waiting indicator will be cleared. 3. If the Msg LED continues to flash, there are additional messages to check, repeat steps 1-2. Voicemail devices have a short delay in turning off the message waiting indicators. To manually turn off the Msg LED, press your extension button, then enter #409. Repeat this sequence until all the messages are cleared.

Off-hook Call Announce

Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the speakerphone. To make an OCA call Manual Dial an extension. When you hear busy tone, press 5 and, after one long tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below. Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing 5. To answer a Handset OCA call While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling. Press Msg button to toggle between the new or original caller. Press and release the Msg button to talk to the new caller, then press and release the Msg button again to return to the original caller. The PDN flashing rapidly means talking to OCA caller; PDN flashing at a normal, steady pace means talking to original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to. To answer a Speaker OCA call 1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone. 2. To turn off your microphone speaker to the second party, you can press Mic or Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she can still speak through your speaker. 3. Press Mic or Microphn Cut-off again to reconnect to the second caller. You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.

Override Calls

The available override features are: Busy Override Do Not Disturb Override Executive Override Destination Restriction/Traveling Class Override Class of Service Override Privacy Override

Busy Override

Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker. To use Busy Override After reaching a busy station, press 2. A muted tone is heard at the busy station, indicating that a call is waiting. The station number displays.

Table 9 Feature

Speed Dial (Storing an SD number) Station1 System1 #66 + nnn + Phone No.2 + #
Feature Access Codes Feature Access Code Sequences
nnn = 100~199 SD bin numbers
#66 + nnn + Phone No.2 + #
nnn = 200~999 SD bin numbers
2. Refer to Table 10 on page 64 to see how to enter*and # into a speed dial phone number.
Advanced Speed Dial Operation
Special Characters SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see page 89.
Table 10 Phone Number Dial String Characters Entry
Meaning 0~9 End of Speed Dial Number when entering via access code (#66) Escape. * functions as an escape key indicating that the number immediately following represents something exceptional. When * is used as an escape character, it consumes one Speed Dial digit. Entering *7 to insert a seven-second pause would use two of 32 characters. A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape sequences. Example: To insert a 17-second pause, press *9*8. A P displays denoting a pause in the SD number. In this example, you would see PP.

* * (1 ~ 9) ** *#

*is entered into the speed dial string.
# is entered into the speed dial string.
Long SD Numbers Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits are automatically stored in the next sequential SD location. If SD 100 contains 40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to SD101 they will over-write the eight digits automatically stored there.
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories.
Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers. Only the Administrator telephone can store System Speed Dial numbers. To assign Station Speed Dial names 1. Enter User Programming Mode by dialing #9876 or, press Program. 2. Press Spdial. SPEED DIAL MODE displays on the LCD. 3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999 for System speed dial, depending on system programming). 4. Enter the telephone number to be stored. If Example: you normally a dial line access code (such as 9) Press the for A. and/or and area code, enter the codes before the Press the again for B, etc. telephone number. 5. Press Spkr, then input the name that will appear in the Personal SD directory (nine characters max). You can enter alphanumeric characters from the dial pad (shown right and in Table 11).

Headset and Handset Operation
The DP5000-series telephone come standard with a built-in headset interface.

Recommended Headsets

For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com
If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.
Headset and Handset Interactions
When headset is connected and handset is off hook, you can use handset only. When headset is connected and handset is on hook, you can use headset. The handset and headset cannot be used simultaneously.

AUTO or CARBON Setting

There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon). If the current is marginal using a carbon headset (only) and performance is not good, change the setting to CARBON. To change the setting from Auto to Carbon Telephones: All except the Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial. 3. Press FB3 to toggle On/Off. FB3, LED On: CARBON FB3, LED Off: AUTO (default) 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode. Telephones: Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial and press 3. 3. Press Msg to toggle On/Off. Msg LED On: CARBON Msg LED Off: AUTO (default) 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode.
To change the headset transmit level to Low or Normal Telephones: All except Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial. 3. Press FB2 to toggle On/Off. FB2, LED On: Low FB2, LED Off: Normal (default) 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit program mode. Telephones: Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial and press 2. 3. Press Msg to toggle On/Off. Msg LED On: Low Msg LED Off: Normal (default) 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode.

*+ Hold

Example of Special Character Usage To create a One Touch for Park and Page under one button, program the following sequence under the One Touch button. CNF #33***HOLD FB1 #30 CNF puts the caller on hold and gets new dial tone. #33 code to park call ** this special character outputs a single * which will select an available orbit and display the selected orbit on the phone. *HOLD This special character is a Stop. The dial string pauses and enables the user to view the selected orbit on the display. The dial string will restart from this point when the One Touch button is pressed again. FB1 gets new dial tone on the PDN #30 code for All Call Page which allows the user to page the location of the orbited call.
To Use a One Touch Button
Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See Storing a System/Station Speed Dial Number on page 63.

Feature Codes

Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see Call Forward Examples on page 37.I

Table 14 Feature

Account Code (while on a call) Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback (while on a call) Automatic Callback Cancel Background Music Telephone Speaker On Telephone Speaker Off External Speaker On External Speaker Off Call Forward - See Table 15 on page 107. Call Park Activate (while on a call) Retrieve (while on a call) Call Pickup Directed DN pickup of ringing or held calls. Directed DN pickup of ringing, held or parked calls. Incoming - Group Pickup Incoming - Directed Extension Pickup Incoming - Directed Group Pickup Incoming - Directed Extension Pickup All Call Page, Group Page and/or External Page Pickup of page Cnf/Trn + #33 + Orbit Number (7000~7019) or an Ext.
Feature Access Codes Feature Access Code Sequences1
Cnf/Trn + #46, dial account code digits

Ext. button + 0

Cnf/Trn + #441, hang up

Ext. button + #442

4 when you hear busy tone
Ext. button + #431 Ext. button + #490 + music source no. (1~15) + # Ext. button + #491 + Spkr Ext. button + #492 + music source no. (1~15) + # Ext. button + #493 + Spkr
No. Ext. button + #32 + Orbit Number (7000~7019) or an Ext. No. Ext. button + #5#6 + Ext. No Ext. button + #5#29 + Ext. No. to be picked up Ext. button + #5#34 + Group Number to be picked up Ext. button + #5#5 + Primary Ext. No to be picked up Ext. button + #5#32 + Group Number to be picked up Ext. button + #5#22 + Ext. Number Ext. button + #5#36 + Page Zone No. (01~08)

#66 + nnn + Phone No.3 + #
Speed Dial (Storing an SD number) Station2 System2 Speed Dial (Dialing a stored SD number) Station2 System2 Start Application Travelling Class Override Enter Code Change Code Uniform Call Distribution Login from Agent Station Logout from Agent Station Login to Agent Stationanother Station Logout to Agent Stationanother Station User Programming Mode Voice Mail (VM) Direct Transfer to Voice Mail Volume Control - Beep Volume Control - Ringing #6061 #6062 #6161 #6162 #9876 #471, then dial number (enter LCR code if required) #69 + Index Number + old Code + # + new Code + # Spdial4 + nnn
#66 + nnn + Phone No.3 + # nnn = 200~999 SD bin numbers
nnn = 100~199 Station SD bin numbers

Spdial4 + nnn

nnn = 200~999 System SD bin numbers
While on a call, press Cnf/Trn + #407. Dial VM mailbox number (usually Ext. Number) + #. With handset on-hook, press #6101. Press Vol or. With handset on-hook, press #6102. Press Vol or.
1. If you have hot dialing, you do not need to press Ext. button as part of the sequence. 2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 3. Refer to Table 10 on page 64 to see how to enter * and # into a speed dial number. 4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn).
Administrator Programming
This appendix contains some of the functions that can be performed using Administrator Mode.
These functions require Strata CIX 5.1 or higher system software. To access the Admin mode, the telephone must be enabled for these functions in system programming using eManager. Refer to Strata CIX Programming Manual, Volume 1 for eManager programming.

Functions

Use the Soft Keys on the telephone to program the following functions in Administrator mode: Phone Name enter the Extension (PDN) name for any telephone in the Strata CIX Door Name enter door phone name System SD/Name1 system speed dial names Station SD/Name1 station speed dial names for any telephone in the system CO Line Name CO line names DNIS Name DNIS names Phone Key Label button names on the electronic telephone key strips LM Key Label button names on the Add-on module key strip
1 The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers are programmed using the speed dial programming procedures described in the User Guide.

Message Flexible Off-hook Speaker
Redial / Feature Button Activation / Deactivation
The Flex button has been set to act as a Redial button by default. However, you can reprogram the Flex button to work as Programmable Feature Button, as it set in system programming. These steps enable you to change how the button functions. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0 7. 3. Press Msg to toggle On/Off
Msg LED On: Flex button works as Programmable Feature Button (FB3) Msg LED Off: Flex button works as a Redial button.
4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode.
Note If you program the Flex button to work as Programmable Feature Button 3, you can press *0 to redial.
Msg / Feature Button Activation / Deactivation
Your Msg button has been set by default to work as a Msg button; however, you can reprogram it to work as Programmable Feature Button. 1. Press 3+6+9+Hold (simultaneously). 2. Press 0 8. 3. Press Msg to toggle On/Off. Msg LED On: Msg operates as Programmable Feature Button (FB2) Msg LED Off: Works as a Msg button. 4. Press Hold to set the option. 5. Go off-hook, then on-hook to exit the program mode.
Note Please see your System Administrator to have Features assigned to the Flex or
Msg buttons, this will be done through eManager.

References

This Appendix contains table that support some of the feature operations.
Table 15 Feature Call Forward Procedure Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call. All Calls to an ext. All Calls to outside telephone no. Busy to an ext. Busy to outside telephone no. No Answer to an ext. No Answer to outside telephone no. Busy No Answer to an ext. Busy No Answer to outside telephone no. Cancel Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone) Press ext. button + #6011 (tone) + outside line access code + dest. telephone no. + # (tone) Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone) Press ext. button + #6021 (tone) + outside line access code + dest. telephone no. + # (tone) Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60) (tone) Press ext. button + #6031 (tone) + outside line access code + dest. telephone no. + # (tone) + timer (08~60) (tone) Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60) (tone) Press ext. button + #6041 + outside line access code + dest. telephone no. + # + timer (08~60) (tone) Press ext. button + #6051 (tone)

No Answer to outside telephone no. Busy No Answer to an ext. Busy No Answer to outside telephone no. Cancel
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext. All Calls to outside telephone no. Busy to an ext. Busy to outside telephone no. Press ext. button + #6014 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + dest. telephone no. (tone) Press ext. button + #6014 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) Press ext. button + #6024 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + dest. telephone no. (tone) Press ext. button + #6024 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) Press ext. button + #6034 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + dest. telephone no. (tone) + timer (08~60) Press ext. button + #6034 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) + timer (08~60) (tone) Press ext. button + #6044 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + dest. telephone no. (tone) + timer (08~60) (tone) Press ext. button + #6044 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone) + outside line access code + dest. telephone no. + # (tone) + timer (08~60) (tone)
No Answer to outside telephone no. Busy No Answer to an ext. Busy No Answer to outside telephone no.

Table 15 Feature Cancel

Call Forward Procedure (continued) Button Sequence Press ext. button + #6054 (tone) + dial the other telephones ext. no. + enter other telephones Call Forward pass code + # (tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes. Change Pass Code Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass code + # (tone) + new pass code (tone) + #

Flash Group Pickup Line Microphn Cut-off Msg Wait Night Transfer Park in Orbit Pooled Line Grp Privacy on Line Privacy Release

Program

PS/RES Record
Release and Ans Release Call SD or Customized Button Spd Dial Lng Pause Spd Dial Pause Start Sub Tel Set Music Tone Dial Select Unlock Door
Programmable Feature Button Definitions (continued) Definitions Release and Answer Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call. Release Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition. Speed Dial Press to Speed Dial a telephone number or feature access codes. SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers. Pause (Long) Press to insert a 10-second pause when programming Speed Dial numbers. Pause Press to set either a one-half or two-second pause when programming Speed Dial numbers. (The pause time is set in system programming). Start Press to make an outgoing call using an ISDN trunk. Sub address Press to enter a sub address on an ISDN trunk outgoing call. Background Music Press to turn Background Music on or off over your station speaker. Tone Press to change the outgoing dialing of the outside line in use from dial pulse to tone signaling. Door Unlock Press to unlock a door lock mechanism. Programmable Feature Button Labels

Table 18

Code 000 100
Feature Name Unused Key Prime DN Key

LCD Default Label

User Can Rename
Secondary/ Phantom E x DN Key
Ext. XXXXX (CLID) Ext. XXXXX (Caller ID)
Programmable Feature Button Labels (continued)
Feature Name CO CO Line Group Pooled Line Key

n L o T r o x

G r o c x u x c x

p k x h x

Door D o o Unlock PhDN Message M W Waiting One Touch O n e DSS Key Application StartApplication #00-#89 Application Start Application #90 Application Start Application #91 Application Start Application #92 D S x