Not supported by all Stratagy systems

Figure 1

Stratagy Main Menu
Features to Personalize Your Mailbox
The Stratagy Voice Processing System offers a variety of features to personalize your User ID Mailbox. The following are a few of those features:
User ID Mailbox Security Code Your User ID mailbox has a security code. The
code must be entered by you in order to log into your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see Change Your Security Code on page 18).
Name Recording Your name is announced whenever you log onto your mailbox,
the directory is accessed, the system greeting is selected, or when a message is sent by another Stratagy user. When you first enter your mailbox, you need to record your name (see Record Your Name on page 16).
Personal Greetings You can record up to seven personal greetings that are
played when you are unavailable (see Change Your Greeting on page 46).
Guest Users You can create Guest User IDs that can be used by clients, friends,
etc. Users frequently use this feature to create guest IDs for clients, so that they may easily exchange confidential information (see Manage Guest User IDs on page 62).
Note The Guest User feature is not supported by all Stratagy systems. Check with
your System Administrator to find out if your system is configured for this feature.

Message Queues

Your messages reside in one of two queuesnew or saved. Messages play in FIFO (First In, First Out) or LIFO (Last In, First Out) order. Ask your System Administrator to find out how your mailbox is configured.

New Message Queue

Messages in the New Message Queue are New or Pending messages. New messages consist of messages that are unheard or partially heard (less than five seconds). They remain in the queue, the Message Waiting LED remains on, and a Return Receipt is not sent, if applicable, until the message is completely heard.
Messages that you have partially heard (five seconds or longer) are called Pending messages. They remain in the New Message Queue, the Message Waiting LED is turned off, and a Return Receipt is sent, if applicable.
Note The Pending messages feature is available on a mailbox-to-mailbox basis.
Check with your System Administrator to find out if your mailbox is configured for this feature. When you press from the Main Menu to play messages, Stratagy automatically accesses the New Message Queue. A new message begins to play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, Stratagy automatically accesses the Saved Message Queue. If you are in the Saved Message Queue, you can toggle back to the New Message Queue by pressing. After you play the last message in the queue, Stratagy prompts, End of messages. You can choose to return to the top of the queue, go to the top of the other queue, etc.

If your User ID mailbox is configured for a personal busy greeting, you can record a custom busy greeting that plays when your extension is busy. If a custom greeting is not recorded, the default system busy greeting plays. See Create or Record Over Your Busy Greeting on page 55 for details. The custom busy greeting can also be turned on/off using the Select Your Busy Greeting option on the Change Your User Options Menu (see Select Your Busy Greeting on page 56).
Note The System Administrator must configure your User ID mailbox for the custom
busy greeting option to be available.

Special Delivery Options

In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt.

Urgent

Messages can be marked urgent by the sender and always play first in the New Message Queue. After the message plays, the urgent status is removed.

Private

Messages can be marked private by the sender. The same options, such as saving and deleting, apply to the private messages; however, a private message cannot be forwarded. Once a message is sent, the private status cannot be removed.

Return Receipt

You can mark a message Return Receipt if you want verification of its receipt. When a user plays (completely or partially) a message marked for Return Receipt, a notification is sent back to the sender. Stratagy notifies the sender when and by whom the message was received and plays the original message.

Future Delivery

Stratagy can be configured so that your message is delivered at a future time and date specified by you. After marking the message for future delivery, you can review (play, save, delete) the message at any time before it is sent.
Note Future Delivery is not supported by all Stratagy systems. Check with your
System Administrator to find out if your system is configured for this feature.
Message Destination Selections
At the beginning of the Send Messages menu, you are asked to enter the message destination(s).You can choose to enter a single destination (e.g., User ID) or multiple destinations (e.g., personal list, User ID, system list). Entering the Multiple Destinations option enables you to address your message to all the recipients at the start of the menu. You can then record your message and, if desired, add additional destinations when prompted later in the menu. Valid destinations are:

2. Re-enter your new security code +.
After entering the security code a second time, Stratagy announces that your security code has been changed.
You have completed the tutorial. Stratagy announces mailbox number xxx is enabled, plays your recorded name and announces the number of messages in your mailbox. You can now perform any of the functions available on the Stratagy Main Menu or exit the mailbox.
Step 5: Exit Your Mailbox or User Mode
To exit your mailbox, press to hang up from a Toshiba telephone system
When you press to hang up, you hear Thank you for calling. Good-bye.
.or to hang up from another manufacturers telephone system.or to exit the user mode, press. Stratagy can be configured so that you can exit your mailbox without leaving the Stratagy system. Please ask your System Administrator to find out if your system is configured for this or some other function when pressing. If you have the 0 to EXIT User Mode capability, you hear Stratagys company greeting. You can now access another user or a different mailbox.

Play Messages

This chapter explains how to use the Play Messages feature. It discusses:
Access Messages Playback Controls Play your messages Special functions
Depending upon your telephone system and telephone, a message waiting light is lit on your telephone when a voice message has been left for you on the Stratagy system. If configured, Stratagy automatically turns off your message waiting light on your telephone when your new message queue is empty or only Pending messages remain (see Message Queues on page 4). The Message Waiting LED remains on only if there are new messages in the queue.

Access Messages

Once you press to play your messages, the following telephone keys assist you in going through your messages: Takes you to the next message or back to the top of the queue when you have reached the last message in the queue. Replays the current message. Takes you to the previous message or back to the last message in the queue when you have reached the top of the message queue. Toggles between the New and Saved Message Queues.

Play Your Messages

When you access your mailbox, Stratagy tells you the number of urgent, new and saved messages (if supported by your system; check with your System Administrator) you have in your mailbox. If your mailbox is empty, the Stratagy prompts do not include press to play messages. When you press from the Main Menu to play messages (menu shown below), Stratagy automatically accesses the New Message Queue. If no messages exist in the New Message Queue, Stratagy automatically accesses the Saved Message Queue.
From the Main Menu: Play Messages Play the next message Save the current mesage Delete the current message Forward the current message Reply to the current message Special Functions Message Date and Time Future Delivery Review (Play, Save, Delete) Continuous Delete New/Saved message queue (toggle) Continuous Play Return to previous menu Replay the current message Play the Previous message Return to the Main Menu
Not supported by all systems.
While playing a message, you can press: Pause/Resume (toggle or 30 seconds) Turn Up volume Turn Down volume Backup (rewind) Go Forward (advance) Change Speed (toggle)
1. From the Main Menu, press Play Messages.
A message plays. Once you play a message, Stratagy prompts you with the Play Messages Menu until you press to exit the menu or you activate another selection.
While the message plays, you can select pause/ resume, turn up volumeg, turn down volumeg, back up (rewind), go forward (advance), change g(toggle). speed
gnot supported by all systems
2. (Optional) While the message plays or immediately after, you can select one of the following:

Play the next message

Skips to the beginning of the next message.
Note If you reach the end of your messages, pressing takes you back to the top of the same queue.

Save the current

message

Delete the current

Saves the current message. The Play Messages Menu plays. Flags the current message for deletion. The Play Messages Menu plays. When you exit Play Messages, Stratagy tells you the number of messages to be deleted. If you do not want to delete a message, save the message before exiting your mailbox.
Note Stratagy can be programmed to delete messages
after a preset length of time. Consult your System Administrator. Stratagy notifies you before purging messages.

Forward the current

With the exception of private messages, all messages can be forwarded to a single user, multiple users, or a destination list. See Forward a Message on page 37 for details on this feature. Your reply is sent to the originator of the message. In addition, you can send your reply to a single user, multiple users, or a destination list. See Reply to the Current Message on page 40 for details on this feature. Stratagy prompts with the options. See Special Functions on page 27 for instructions on using this option. The current message plays from the beginning. The previous message plays from the beginning.

Note See the Continuous Play feature on page 28

Continuous Delete

before using Continuous Delete. The number of messages deleted is based on a preset length of time (designated in minutes) set on a system-wide basis by your System Administrator.
The deletion starts with the first message in the queue and continues until the preset time has expired. Both heard and unheard messages are deleted. If there are two queuesnew and savedthe deletion occurs only in the queue you are in when you press for continuous delete.
Ask your System Administrator to verify that you have this option.

New/Saved message

queue (toggle)

Continuous Play

This feature operates as a toggle; use it to move back and forth between the New and Saved Message Queues. Plays multiple messages at one time in your New or Saved Message Queue without additional action from you. The number of messages played is based on a preset length of recorded time (designated in minutes) and therefore varies. (Your System Administrator sets the length of time on a system-wide basis.) The messages played are those whose cumulative time is equal to, or less than, the designated number of minutes.
The playback starts with the first message in the queue and continues until the preset time has expired. If there are two queuesnew and savedthe playback occurs only in the queue you are in when you press for continuous playback.

Return to previous

Stratagy returns to the Play Messages Menu.

Send Messages

From any tone-dialing telephone, you can record and send a message to a user, several users, or to a personal or system distribution list. This chapter covers:
Recording controls Send a message Forward a message Reply to the current message Special delivery options Future delivery

Recording Controls

While recording a message, you can pause/resume the recording or end the recording using the following keys (shown below).
Pause/Resume (toggle or 30 secs.)

End recording

At any time while recording messages to another mailbox in the system, you can press to pause for 30 seconds. The message resumes recording as soon as you press. Stratagy prompts you with, Begin recording. (Beep). If within the 30 seconds you do not press , Stratagy restarts another 30-second pause. If during the second 30-second pause you:
Do not press any key, Stratagy assumes you have cancelled the message and
returns to the Main Menu.
Press , Stratagy returns you to the Send Messages Menu and you can send, review

Personal List

Enter a list number (~).
You are prompted for the destination list number. Stratagy plays the list comment or number for confirmation. See Manage Your Lists on page 60 to create or revise a destination (distribution) list.

System List

You are prompted for the destination list number. Stratagy plays the list comment or number for confirmation. Ask your System Administrator for more information about System Lists.
You are prompted for the destinations: 8VHU ,', , Personal List and/or System List.

Multiple

Destinations 3. Record a message after the tone. When finished, press. While recording, you can press to pause/resume (toggle or 30 seconds) the recording. 4. Press again to send the message immediately
Stratagy tells you that your message has been sent and returns you to the Main Menu.
If you press to send your message, you cannot use the special recording and sending options.
.or before sending the message, you can use any of the following options:
Review recording Re-record
The recording plays. The system prompts you to record at the beep. The appended recording plays after the already recorded portion of the message. The system prompts you to record at the beep. Send the message to additional destinations. Valid entries: 8VHU ,', , and. You cannot enter Multiple Destinations.

Press Press

when done. when done.

Append recording

Select Additional

Destinations

Special Delivery

Options

You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message. See Special Delivery Options on page 43 for instructions on using this option.

Set Future Delivery

You can have your message delivered at a future specified time and date. See Future Delivery on page 44 for instructions on using this option. Cancels the message and returns you to Step 2 on page 34. Cancels the message and returns you to the Main Menu.

Cancel message and

the Main Menu

select new destination

Cancel and Return to

Forward a Message

Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. 1. From the Play Messages Menu, press Forward the current message. 2. Enter one of the following destinations: Stratagy prompts you to enter the destination (i.e., User ID, Personal, System List or Multiple Destinations).
Note A forwarded message can be sent to a total of
33 destinations, including destinations entered in the Additional Destinations option (see Select Additional Destinations on page 39). A list counts as one destination. Stratagy plays the users name or User ID for confirmation.

length number for your User ID, do not press after entering a User ID. See your System Administrator for specific operation of your system. You are prompted to enter the persons name. Stratagy plays the first name that matches the combination of the letters you entered.
Enter the first few letters of the first or last name (Q = 7, Z = 9). Press to select the name as the destination.or to hear the next name.or to cancel your entry and re-enter.
You are prompted for the destination list number. Stratagy plays the list comment or number for confirmation. See Manage Your Lists on page 60 to create or revise a destination (distribution) list. You are prompted for the destination list number. Stratagy plays the list comment or number for confirmation. Ask your System Administrator for more information about System Lists.
Destinations 3. (Optional) Record a message (comment) after the tone. When finished, press. While recording, you can press to pause/resume (toggle or 30 seconds) the recording. 4. Press again to forward the message immediately
Stratagy tells you that your message has been forwarded and returns you to the Main Menu.
If you press to forward your message, you cannot use the special recording and sending options.
The forwarding comment plays. The system prompts you to record the comment at the beep. The appended forwarding comment plays after the already recorded message comment. The system prompts you to record at the beep.
Send the forwarded message to additional destinations. Valid entries: 8VHU ,', , and. You cannot enter Multiple Destinations. You can send a message as urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message. See Special Delivery Options on page 43 for instructions on using this option.
You can have your message delivered at a future specified time and date. See Future Delivery on page 44 for instructions on using this option. Cancels the message and returns you to Step 2 on page 37. Cancels the message and returns you to the Main Menu.
Reply to the Current Message
Stratagy lets you reply to a message that you are currently playing. When you reply to a message, you do not have to select the source of the message as a destination since Stratagy remembers it. You can send the reply to additional destinations. When the originator(s) receives and plays the reply, he/she hears the prompt, Reply message from [name or User ID].
The Reply feature only works if the original message is sent from a Stratagy user. When a Stratagy user that has not logged on to his/her mailbox leaves a message for you, you have to enter a destination to respond. You are prompted to record your reply to the message.
1. From the Play Messages Menu, press Reply to the current message. 2. Record your reply after the tone. When finished, press. While recording, you can press to pause/resume (toggle or 30 seconds) the recording. 3. Press again to send the reply immediately

1. From the Manage Mailbox Menu, press Change your Greeting. 2. Enter a number from ~.
Stratagy prompts with a list of options from the Change your Greeting Menu. Your greeting is identified by the number chosen. For example, you can record a general greeting as greeting 1, then record a greeting for holidays as greeting 2. Later, you can choose which one plays. You can re-record a greeting at any time. The following information should be included in your Personal Greeting:
3. Press to record the greeting (speak slowly and clearly).

4. Press

Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, June 19, and I am in the office today. I am either on the telephone or have stepped away for a few minutes and your call has been forwarded to my voice mailbox. If at the tone you leave a detailed message and a telephone number where I can reach you, I will be happy to return your call. 5. (Optional) After recording, you can press:
The complete greeting plays. The system prompts you to record at the beep. Appending a greeting enables you to add information to the end of your already recorded greeting. The system prompts you to record at the beep. The greeting is canceled. The system returns to the previous menu. Stratagy tells you that greeting (number) has been recorded and returns to the previous menu. Again, you are given the option to review or record over the greeting you have just recorded. You are given the option to record another greeting.
Cancel recording Save recording
6. Press to return to the previous menu. 7. Press and select another greeting number (~). 8. Repeat Step 3 on page 47.
The last greeting selected or recorded is the greeting that callers hear as your User ID greeting.
9. To return to the Main Menu, press.
Stratagy plays the Main Menu options.
Change Your Greeting Selection
1. From the Main Menu, press Manage Mailbox. 2. Press Change your Greeting. 3. Enter a personal greeting number (~).or to select the system greeting. Stratagy plays the Manage Mailbox Menu. Stratagy prompts with a list of options from the Change Your Greeting Menu. Your callers hear the selected greeting when you do not answer or when your telephone is busy. Your callers hear the system greeting when you do not answer or when your telephone is busy.
Note If you have recorded a busy greeting, this
greeting does not play when your telephone is busy (see Create or Record Over Your Busy Greeting on page 55 for details).
.or to review the current greeting. 4. Press to return to the previous menu.or to return to the Manage Mailbox Menu.or to return to the Main Menu.

Note Station Call Forward takes priority over System Call Forward.
Table 1 on page 66 contains the Call Forward Button sequences for performing Call Forward. There are two ways to perform each Call Forward function. One, enter the button sequence as described, or two, program a flexible button to perform the sequence. Refer to the appropriate User Guide for the Call Forward access/ cancellation codes or check with your System Administrator.
To use the Call Forward button sequence
Follow the instructions in Table 1 below shown under Button Sequence. Some
features require additional input, such as: Destination If the destination is an outside number, press after entering the destination. The CTX accepts destination numbers of up to 32 digits. Timer This is a two digit entry representing how long (8 to 160 seconds) your telephone should ring before forwarding the call. If you enter one digit, you must press after entering the single digit. Also, in the following table, (Tone) means that a confirmation tone plays at that point in the sequence.
Table 1 Call Forward Procedures Button Sequence Feature
Call Forward - Station Call Forward Any Call (Internal and Incoming Line) All Call Busy No Answer Busy No Answer Cancel Press Extension button + Press Extension button + Press Extension button + Press Extension button + Press Extension button +
(Tone) + Destination No. (Tone) (Tone) + Dest. No. (Tone) (Tone) + Dest. No. (Tone) + Timer + + Dest. No. + Timer + (Tone)
Call Forward - System Call Forward - Incoming Line Calls All Calls Busy No Answer Busy No Answer Cancel Call Forward - System Activate Cancel Extension button + Extension button + Extension button + Extension button + Extension button +
(Tone) + Dest. No. (Tone) (Tone) + Dest. No. (Tone) + Dest. No. (Tone) + Timer (Tone) + + Dest. No. (Tone) + Timer (Tone) + (Tone)

(Tone) (Tone)

Message Waiting
Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Ask if these buttons have been programmed on your phone. If so, substitute them when the 0VJ button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD phone, if you see a + press 6FUROO to display additional messages; otherwise, go to Step 2. The + indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have. 2. Press 0VJ, then lift the handset. Your phone rings the extension or voice mail device that sent the indication. The LED continues to flash red. 3. After answering the message(s), place the handset back on-hook. 4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages. 5. To manually turn off your Msg LED, press your extension button, then press. Do this step for each message received.

Call Record to Stratagy

Turning On/Off Message Waiting LED on Another Extension
If you call an extension and its busy or there is no answer, you can light that extensions Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or theres no answer. 2. Press 0VJ or. The Msg LED flashes red on the called phone. At your phone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. 3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called party presses the flashing 0VJ button - which calls you back. 4. To turn Off a Message LED that you have set on another extension, press plus the extension number that has the message light set. Then hang up to release your telephone.
If your companys Stratagy is connected to a Toshiba Strata CTX with SMDI integration, you have an additional feature at your disposalCall Record. While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method you need to use when recording
a call. This feature requires the presence of a 5HFRUG and a 365(6 (Pause/Resume) button on your telephone. Feature codes are not available. Check with your System Administrator to see if you have access to this feature.
Stratagy mailboxes have a definable limit on the length one message can be. If you plan on doing lengthy recordings using this feature, see your System Administrator so your message recording time can be properly defined.

To record a call

1. With a call in progress, press 5HFRUG. If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2. 2. (Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press. The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording.or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing. The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate. You are now recording. 3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To resume recording at this point, you need to begin a new recording, see Step 1.

Note This appendix does not include the procedures for Call Forward and Message
Retrieval with a standard telephone. Consult the appropriate Toshiba Standard Telephone User Guide for these instructions. If you have a Strata telephone system, you need to program your telephone only once for the Call Forward and Message Retrieval functions. Then you can follow the appropriate steps for using Call Forward and Message Retrieval.
If you do not have Call Forward keys, you can use access codes instead. Refer to
the appropriate User Guide for the Call Forward access/cancellation codes or check with your System Administrator.
If the Stratagy is fully integrated with your telephone system, you may not need to
enter a Voice Mail ID code for Call Forwarding or Message Retrieval. Please consult your System Administrator if Voice Mail ID codes are required.
With most Toshiba proprietary telephones, you can store the sequence of steps on a
Speed Dial button for quick access. Refer to the appropriate Quick Reference or User Guide for your telephone for information and instructions on using Speed Dial buttons.
To direct forwarded calls to your mailbox and to ensure that callers receive your personal greeting, additional internal access digits must be programmed initially from your telephone for your extension number and for each phantom extension number by your telephone. These digits are called voice mail ID codes.
Note Your telephone must be the owner of the phantom extension number to store a
voice mail ID code for the phantom extension number.
Set Call Forward to Stratagy
Skip to To forward calls to Stratagy on page 74 if you have already performed this function. Once programmed, this code is automatically sent to the Stratagy system whenever calls are forwarded to the Stratagy system from your telephone, enabling callers direct access into your mailbox.
To program the Stratagy Voice Mail Code from a Strata DK telephone
1. Press the extension number or phantom extension number. 2. For Strata DK424i, DK40i, and DK14, press .or for Strata DK24/56/96 and DK8/16, press. 3. Press. 4. Enter your Stratagy mailbox number. 5. Press 5HGLDO. 6. Press 6SNU. You hear a dial tone.
You hear a confirmation tone. Display telephones show #656 I.D. CODE SET. You have completed programming and hear a confirmation tone. Display telephones show 656 I.D. CODE SET.
You hear a confirmation tone. Display telephones show DATA PROGRAMED. Resets your telephone to the idle condition.
To change the voice mail code, repeat steps. In order for the button to function properly
while using the Stratagy system with a Toshiba Strata system, the 6SHHG 'LDO (5(3 6'6) button and the 5HGLDO (5'/) button must be provided on your Toshiba proprietary telephone.
To forward calls to Stratagy
1. Press the appropriate &DOO RU DU button.or press the extension number or phantom extension number, then enter the appropriate Call Forward access code. The Call Forward LED flashes, or you hear a confirmation tone. You hear a confirmation tone if an access code is dialed. Display telephones show CALL FORWARD TO.

Do Not Disturb (DND)

DTMF Fax Messages
FIFO (First In, First Out) Future Delivery

Guest User ID

LIFO (Last In, First Out) Mailbox (User ID) Name Recording
New Message Queue ~ System Administrator

Term New Message Queue

There are two message queues: new and saved. The new message queue contains unheard and partially heard messages. When playing new messages, urgent messages always play first. You may record up to seven personal greetings that are played for callers when you are unavailable. Although only one greeting can be in effect at any one time, you can switch between the greetings by entering the greeting number, or preschedule different greetings to play at a certain time and/or day. Greetings can be reviewed or re-recorded. You can also select the default system greeting.

Personal Greetings

Personal List
You can create/modify up to seven personal destination (distribution) lists of User IDs and record a list comment for identification. When sending messages, you can select a User ID, personal list, system list, and/or the directory as the destination. You can mark a message private, meaning the message cannot be forwarded by the recipient to another user. The recipient is told the message has the Private attribute set when listening to his/her messages. When sending, forwarding, or replying to a message, you can request a return receipt. Stratagy notifies you when and by whom the message was received. The recipient is not notified that receipt verification was requested and cannot circumvent the procedure. There are two message queues: new and saved. The saved message queue contains messages that you saved or that were automatically saved by the system. Messages flagged to be saved are moved to the saved message queue after you have logged out of your mailbox. Each User ID in the system has a security code. You must enter your security code to access your mailbox. The security code ensures the privacy of your messages, personal greetings, etc. The representative in your company responsible for configuring the Stratagy system and your mailbox to suit you and your companies needs.

Private Messages

Security Code

System Administrator

System Greeting ~ User Notification

Term System Greeting

Pre-recorded greeting that adds your recorded name (and extension, if required): Please leave a message for (name). Can be used by any user on the Stratagy system. Based on your selection, callers hear the system greeting or a personal greeting. Destination (distribution) list of User IDs created and maintained by the System Administrator. Any user on the Stratagy system can use the list. When sending messages, you can choose a User ID, personal list, system list, and/or the directory as the destination. DTMF push-button tone dialing telephone. Messages are marked Urgent by the sender and by default, are played first, followed by all other messages. The System Administrator can set a notification record to use pager notification exclusively whenever Urgent messages are received. Subscriber of the mailbox, also known as a mailbox user. A user has access to one or more User IDs in the system by knowing the security codes. Once a user accesses his/her User ID, he/she can play back messages, delete those messages, send them to other User IDs, etc. Number for the mailbox user, also known as a voice mailbox. A user mailbox records messages from callers. A user periodically checks the mailbox for messages, etc., or a variety of automatic notification methods can be employed. There is generally one mailbox for each extension, although several mailboxes can share a single extension when multiple users share the same telephone line.

notification, 58 play, 21 private, 8, 43 queues, 4 reply, 6, 26, 40 re-record, 35 return receipt request, 8, 43 review recording, 35 saved message queue, 5, 28 send, 31 special delivery options, 8 types, 6 urgent, 8, 43 Msg button/LED, 67 multiple destinations, 35
change speed, 23 continuous delete, 28 continuous play, 28 go forward (advance), 23 next message, 23 pause/resume, 23, 25, 38, 40 previous message, 23 replay, 26 volume, 23 playback controls, 22 private messages, 8, 43

queues, 4, 28

name recording, 16 new/saved messages, 4, 28 notification, 58
record busy greeting, 55 controls, 32 messages append comment, 38 recording, 35 reply, 41 re-record comment, 38 message, 35 reply, 40 review comment, 38 recording, 35 reply, 40 name, 16 pause/resume, 32, 35 record to voice mail, 68
pause/resume playback, 23, 25, 38, 40 pause/resume recording, 32, 35 personal distribution list, 34, 38, 41 greeting, 7 change your selection, 49 create, 47 record over, 47 play messages, 21, 24 special functions, 27 playback back up (rewind), 23
reply message, 6, 26, 40 additional users, 41 set future delivery, 44 special functions, 43 return receipt request, 8, 43
urgent messages, 8, 43 user ID, 15, 34, 37, 41 user options busy greeting, 11, 55 busy greeting selection, 56 call screening, 10, 53 change, 51 do not disturb, 10, 52 message notification selection, 11, 58 user prompts, 11 user tutorial, 11, 13
security code, 13 change, 18 send messages, 31 special delivery options private, 43 return receipt request, 43 urgent, 43 special functions, 27, 43 continuous delete, 28 continuous play, 28 date/time, 27 future delivery review, 27 new/saved queue, 28 Strata DK24/56/96, 8/16 and 280 telephones call forward, 72 message retrieval, 77 system distribution list, 35, 38, 42 greeting, 7
voice mail conference, 70 volume control, 23, 25
Toshiba telephone systems, 71, 78 tutorial, 13 Stratagy ES Advisor, viii user, 11