TREND MICRO INCOPORATED

www.trendmicro-consumer.com; www.trendmicro.com/support/consumer
IMPORTANT: Trend Micro licenses this product for use on up to 3 household computers under the terms of the End User License Agreement in the package and in the product CD. The license is not transferable or assignable. To work effectively, the software requires regular updates that are available through a subscription. The subscription for updates from Trend Micro is included in the purchase price for 12 or 24 months depending on the product version you have purchased. Thereafter, purchase of a software upgrade or a renewal is required. To review the Agreement prior to purchase, you may visit www.trendmicro.com/license.

Getting Started Guide

Item code: TAV2008-GB-GSG
Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the Readme file, release notes, and the latest version of the Getting Started Guide, available from Trend Micros website:
http://www.trendmicro-europe.com/download
Trend Micro, the Trend Micro logo, Trend Micro AntiVirus, Trend Micro AntiVirus plus AntiSpyware, Trend Micro Internet Security, TrendSecure, and TrendLabs are servicemarks, trademarks, or registered trademarks of Trend Micro Incorporated. All other product or company names may be trademarks or registered trademarks of their owners. All other brand and product names are trademarks or registered trademarks of their respective companies or organizations. Copyright 2007 Trend Micro Incorporated. All rights reserved. No part of this publication may be reproduced, photocopied, stored in a retrieval system, or transmitted without the express prior written consent of Trend Micro Incorporated. Document part number: TAV2008-GB-GSG Release date: September 2007
The Getting Started Guide for Trend Micro AntiVirus plus AntiSpyware 2008 explains how to set up and start using the software. Please read it before installing the program. If you need technical support, please refer to Technical Support in this guide for contact information. For detailed instructions, refer to the Product Help, accessible from the main console of Trend Micro AntiVirus plus AntiSpyware 2008.

Contents

Preface
Documentation... 1 About this Getting Started Guide.. 1 Document Conventions.. 1

Chapter 1:

Introduction
Key Features.... 3 Whats New... 4 Main Console... 4 Action Buttons and System Tray Icons.. 4

Chapter 2:

Installation
Computer Requirements... 6 Before Installation... 7 Upgrading from a Previous Release... 8 Installing Trend Micro AntiVirus plus AntiSpyware 2008. 9 Uninstalling Trend Micro AntiVirus plus AntiSpyware 200814

Chapter 3:

Getting Started
Verifying a Successful Installation.. 18 Opening the Main Console... 18 Checking Current Settings... 18 Controlling Your Updates.. 19 Setting a Password... 20 Getting More Help... 20

Chapter 4:

Troubleshooting
Installation and Registration Problems.. 22 Update Problems... 23 Frequently Asked Questions.. 24

Chapter 5:

Technical Support
Before Contacting Technical Support. 25 Contacting Technical Support.. 25 Submitting Samples of Infected Files. 26 TrendLabs... 26 Other Resources... 26

Documentation

In addition to this guide, Trend Micro AntiVirus plus AntiSpyware 2008 also includes Product Help, electronic documentation that explains key features. Click the Help button to get help with the window currently open.
Tip: Click Update Now on the main console to download the latest Trend Micro AntiVirus plus AntiSpyware updates. You can also obtain updates directly from http://www.trendmicro-europe.com/download
About this Getting Started Guide
The Introduction summarizes the main software features. Installation explains how to install, upgrade, or remove the software. Getting Started tells how to start using the software. Troubleshooting suggests how to solve basic problems. Technical Support provides ways to contact Trend Micro for help.

Document Conventions

This guide adheres to the following conventions:
ALL CAPITALS Bold Italics Monospace

EXPLANATION

Acronyms, abbreviations, and keys on your keyboard Menu, menu command, button, tab, and option names, as well as service and process names Documentation titles Examples (including sample command lines), program code, Internet and World Wide Web addresses, file names, folder names, and program output Configuration notes

Note: TABLE 1.

Documentation conventions
STYLE Tip: WARNING! TABLE 1.

Recommendations

Things you should not do
This chapter gives an overview of Trend Micro AntiVirus plus AntiSpyware 2008, including the following topics: Key Features on page 3 Whats New on page 4 Main Console on page 4 Computer Requirements for system requirements Before Installation for pre-installation tasks and other considerations Upgrading from a Previous Release if your computer has an older version of Trend Micro AntiVirus installed Installing Trend Micro AntiVirus plus AntiSpyware 2008 for installation instructions Getting Started for instructions on using the software
To start the installation procedure, refer to one of the following topics:

Key Features

Award-winning protection against viruses, worms, and Trojan horse programs Powerful protection against spyware guards your computer and privacy against spyware, rootkits, and related threats Checks for security risks every time you open, copy, move, or save a file, plus incoming and outgoing email attachments Run scheduled or on-demand scans at your convenience Automatically downloads updates that protect against new threats every three hours for the duration of your subscription Free technical support by phone, email, and chat

Whats New

In tro d uct ion
A sophisticated monitoring system finds and blocks unauthorized changes to your computers operating system and applications. A single integrated scan checks for computer viruses, spyware, and operating system security flaws. Security activity reports let you see at a glance how Trend Micro AntiVirus plus AntiSpyware 2008 has protected you recently. Trend Micro Data Network Controls offer more protection. A streamlined installation process sets up the software quickly and easily.

Main Console

Use the main console to see an overview of how Trend Micro AntiVirus plus AntiSpyware 2008 protects you. Click the options on the left side of the window to reveal more controls related to those features.
Action Buttons and System Tray Icons
BUTTON / ICON DESCRIPTION Scans your computer for security threats. Downloads the latest update from Trend Micro. Closes a window and saves any changes you made. Closes the window without saving any changes. Trend Micro AntiVirus plus AntiSpyware 2008 has started loading.
Trend Micro AntiVirus plus AntiSpyware 2008 currently protects you.
Trend Micro AntiVirus plus AntiSpyware 2008 needs your help to solve a problem (double-click the icon to open the main console for more information). Trend Micro AntiVirus plus AntiSpyware 2008 has expired.

TABLE 1-1.

Common program buttons and icons
This chapter explains how to install Trend Micro AntiVirus plus AntiSpyware 2008. The topics explained in this chapter include: Computer Requirements on page 6 Before Installation on page 7 Installing Trend Micro AntiVirus plus AntiSpyware 2008 on page 9 Uninstalling Trend Micro AntiVirus plus AntiSpyware 2008 on page 14

Computer Requirements

In sta l l at ion
Table 2-1 lists the computer hardware and software specifications for installing Trend Micro AntiVirus plus AntiSpyware 2008.
COMPATIBLE COMPUTER SPECIFICATIONS Microsoft Windows operating systems
Windows Vista Home Basic, Home Premium, Business, or
Ultimate (32-bit or 64-bit version)
Windows XP Home, Professional, Media Center Edition
2005, or Tablet PC Edition 2005 with Service Pack 2 (SP2)

Processor (CPU)

Windows Vista
Intel Pentium 800MHz (1Ghz recommended) or an equivalent processor Windows XP Intel Pentium 350MHz, or equivalent processor 1GB of RAM (Windows Vista Home Basic requires only 512MB minimum RAM) Windows XP 256MB minimum RAM (512MB recommended)

Minimum memory

Disk space Monitor
250MB of hard disk space available for installation Minimum of 1024 x 768 pixels (XGA) and High Color (65536 colors)

TABLE 2-1. Note:

Trend Micro AntiVirus plus AntiSpyware 2008 requirements
This version supports Intel Hyper-Threading and Dual-Core processors, as well as RAID 0 (striping) or RAID 1 (mirroring or duplexing).

Internet Requirements

You need an Internet connection to activate the software, download updates, obtain information about security threats, or visit the Trend Micro website. Table 2-2 lists required and compatible Internet software.
Note: Some Internet Service Providers charge a fee every time you go online. Others bill you based on how long you connect to the Internet, or how much data you receive. If you must pay such fees, you might want to shut down the Automatic Updates feature of Trend Micro AntiVirus plus AntiSpyware 2008. Also consider modifying your Internet connection software or router to prevent the Automatic Updates feature from opening a connection (refer to your software or router documentation for instructions).
REQUIRED AND COMPATIBLE INTERNET SOFTWARE Compatible Web browsers
Microsoft Internet Explorer 6.0 with Service Pack
2, or 7.0 (required) Mozilla Firefox 2.0 Microsoft Outlook 2000, 2002, 2003, or 2007 Microsoft Outlook Express 6.0 with Service Pack 2 Mozilla Thunderbird 1.5 or 2.0 Windows Mail (Windows Vista only) AOL Mail Microsoft Hotmail Windows Live Mail Yahoo! Mail AOL Instant Messenger (AIM) 5.9 ICQ 5.1 and ICQ Lite MSN Messenger 7.5 (Windows XP only) Windows Live Messenger 8.0 Yahoo! Messenger 8.0

I n stal l ati on

Compatible email software
Compatible Web-based mail services
Compatible instant messaging services

TABLE 2-2.

Required and compatible Internet software

Before Installation

A few simple preparations can help make installing Trend Micro AntiVirus plus AntiSpyware 2008 much easier. Make sure that the computer where you plan to install the program meets the requirements listed in Table 2-1 on page 6. You cannot install Trend Micro AntiVirus plus AntiSpyware 2008 if your computer does not meet the requirements, including a working Internet connection. You must have administrator privileges on your computer to install Trend Micro AntiVirus plus AntiSpyware 2008. If you have installed other software on your computer before, then you probably have these privileges.

Note: If you downloaded Trend Micro AntiVirus plus AntiSpyware 2008 onto a computer running Windows Vista, right-click the installation program and select Run as Administrator.
Many businesses and schools offer Internet connections through a proxy server, a computer that accelerates or filters communications with the Internet. Your home computer probably does not use a proxy server. If necessary, Trend Micro AntiVirus plus AntiSpyware 2008 will import your proxy server settings from Internet Explorer. If Internet Explorer does not have the correct proxy server settings, then you will need to enter the proxy servers name or IP address and port number yourself.
Note: Trend Micro AntiVirus plus AntiSpyware 2008 uses proxy server information when connecting to the Internet to activate your software and receive updates from Trend Micro.
Close all windows except the installation program window. Have your serial number ready. Where you find the serial number depends on whether you downloaded Trend Micro plus AntiSpyware 2008 or bought the software on a disk.
Upgrading from a Previous Release
You can start installing Trend Micro AntiVirus plus AntiSpyware 2008 on your computer without making an effort to remove older Trend Micro AntiVirus software first. The installation program will automatically detect and uninstall these versions: Trend Micro AntiVirus plus AntiSpyware 2007 Trend Micro AntiVirus 11
An upgrade will delete all files previously quarantined by Trend Micro security software, and all entries in the Approved and Blocked Lists. Quarantined files may contain viruses or include spyware that should not remain on your computer. If you must preserve them, restore the files, then transfer them to an isolated location like a USB memory stick before starting the upgrade. For instructions on how to restore quarantined files, please refer to the Product Help.
Installing Trend Micro AntiVirus plus AntiSpyware 2008
Before installing Trend Micro AntiVirus plus AntiSpyware 2008, make sure to go through the checklist on page 7.
To install Trend Micro AntiVirus plus AntiSpyware 2008:
Start the installation program by placing the CD into your CD-ROM drive, or by running the installation program that you downloaded from Trend Micro (http://www.trendmicro-europe.com/ download). After the screen shown below disappears, click Install Program.
FIGURE 2-1. Installation program launch screen Note:If the CD-ROM setup window does not open automatically, double-click the My Computer icon on the Windows desktop, open the CD-ROM drive, and then doubleclick the setup.exe file.
If a User Account Control window asks for your permission to install the program, click Continue.

FIGURE 2-2.

User Account Control warning
Read the terms and conditions in the Trend Micro End User License Agreement carefully. To install the software, you must select I accept the Agreement, and then click Next.

FIGURE 2-3.

License Agreement screen
Type the serial number in the Serial Number screen and click Next. Click the Not sure where to find the Serial Number? link if you need help.

FIGURE 2-4.

Serial Number screen
On the Ready to Install screen, click Install.
FIGURE 2-5. Ready to Install screen Note:
To select a different location for installing the software, click Customize on the Ready to Install screen, and then click Change. Click Next after choosing a location.

FIGURE 2-6.

Installation Location screen
Installation of Trend Micro AntiVirus plus AntiSpyware 2008 begins.

FIGURE 2-7.

Installing Trend Micro AntiVirus screen
When the window confirming a successful installation opens after a few minutes, click Next to activate the software (normally you should not remove the mark from the checkbox).

FIGURE 2-8.

Trend Micro AntiVirus installed successfully screen
The installation program now begins setting up the software.

FIGURE 2-9.

Setting Up Trend Micro AntiVirus screen
Please provide an account password, your full name, and an email address that you check regularly to activate the software. Select your current location from the list beside Country/region and then click Next.
FIGURE 2-10. Active Trend Micro AntiVirus screen
10. After confirming that you entered the correct information, please print this page for future reference, and then click Next.
FIGURE 2-11. Need to make any changes?
11. Mark the Open the main console now checkbox and click Finish.
FIGURE 2-12. Trend Micro AntiVirus now protects you screen
Uninstalling Trend Micro AntiVirus plus AntiSpyware 2008
Before removing the software, make sure you have logged onto the computer with administrator privileges (necessary during the removal process) and close all other programs.
WARNING! The removal process deletes all quarantined files, which may pose a risk to your security. To preserve these files, restore and transfer them to a separate device (like a memory stick) before removing Trend Micro AntiVirus plus AntiSpyware 2008.

You have two ways to start removing the software: Click the Windows Start button, and then select All Programs > Trend Micro AntiVirus > Uninstall Trend Micro AntiVirus. Click the Windows Start button, open the Control Panel and then double-click Add or Remove Programs (Windows XP) or Uninstall a program (Windows Vista). From the list of programs, select Trend Micro AntiVirus, and then click Remove (Windows XP) or Uninstall (Windows Vista).
Click Next after reading the warning.
FIGURE 2-13. Warning screen
Click Remove to confirm that you want to uninstall the program.
FIGURE 2-14. Ready to Uninstall Trend Micro AntiVirus screen
If you have enabled password protection, enter the correct password that you set previously in the main console.
The Uninstalling Trend Micro AntiVirus window names all of the files removed.
FIGURE 2-15. Uninstalling Trend Micro AntiVirus screen
Click Finish to restart your computer once the program has been successfully removed.

FIGURE 2-16.

Trend Micro AntiVirus Successfully Uninstalled screen
After installing Trend Micro AntiVirus plus AntiSpyware 2008, complete the tasks explained on the following pages to start protecting your computer. Verifying a Successful Installation on page 18 Opening the Main Console on page 18 Checking Current Settings on page 18 Controlling Your Updates on page 19 Getting More Help on page 20
Verifying a Successful Installation

G et ti n g Sta rted

Use the European Institute for Computer Antivirus Research (EICAR) file to confirm that Trend Micro AntiVirus plus AntiSpyware 2008 protects you.
Note: The EICAR test file is not a virus. This harmless text file with a *.com extension does not replicate and carries no harmful payload. Never use real viruses for testing purposes.
To verify a successful installation:
Open http://uk.trendmicro-europe.com/consumer/ security_info/testfile.php/. Download the EICAR test file by clicking one of the eicar.com links, such as eicar.com (HTTP).
Trend Micro AntiVirus AntiVirus plus AntiSpyware 2008 will show an eicar_virus warning, quarantine eicar_test.com and record what happened in the Virus Scan log.

Opening the Main Console

Using the main console of Trend Micro AntiVirus plus AntiSpyware 2008, you can easily check or customize your security, get updates, or run scans.
You have three ways to open the main console:
Click the Windows Start button and select All Programs > Trend Micro AntiVirus plus AntiSpyware > Trend Micro AntiVirus plus AntiSpyware. On the system tray in the bottom right corner of your screen, right-click the Trend Micro AntiVirus plus AntiSpyware 2008 icon and select Open Main Console. Double-click the Trend Micro AntiVirus plus AntiSpyware 2008 icon.
Checking Current Settings
After opening the main console, you can see an overview of your protection. Protection status shows either Good, At risk, or Incomplete. At risk appears if you disable recommended security features. Incomplete appears if you neglect to activate the software.
Expiration date shows when you will stop receiving updates (if Subscription appears here instead, click the Not activated yet link). Last update shows when you last downloaded an update. No date appears here until you have downloaded an update for the first time. By default, Trend Micro AntiVirus plus AntiSpyware 2008 checks for new updates every three hours. Last scan shows the date of the last scan for security threats. No date appears here until you have scanned your computer for the first time. Security activity provides a link to a report of recent security events. Click Scan Now to detect and eliminate viruses, Trojan horse programs, rootkits, worms, and other security threats. Click Update Now to download the latest update from Trend Micro.

G et ti n g Start ed

Two large blue buttons also appear at the bottom of the window.

Controlling Your Updates

To download the latest update immediately:
Open the main console (see page 18). On the Overview tab, click Update Now.
To check when you have received previous updates:

1. 2. 3. 4.

Open the main console (see page 18). Click Other Settings, then expand the Logs header. Choose Update from the dropdown list. Click the View Logs button.
To check or change the update schedule:
Open the main console (see page 18). Click Other Settings, then expand the Automatic Updates header. Click the Settings. button. Mark the Automatically check for updates checkbox. By default, Trend Micro AntiVirus plus AntiSpyware 2008 checks for updates every three hours. To see the progress of each update, select Notify you before the update starts.

Setting a Password

Set a password to prevent others from changing your settings. 1. 2. 3. On the main console, select Other Settings, and then click Password. Under Password, click Settings. Mark the Enable password protection checkbox, and then type the same password in both the Password and Confirm password fields.
Tip: The password must contain at least six characters, and can include only letters of the alphabet (upper or lower case) and numbers (0 through 9). Refer to the Product Help > Tips > Establishing Strong Passwords topic for more recommendations.

In the Password hint field, type a short phrase that will remind you of your password in case you forget it later. Choose a hint that would not allow someone else to guess your password easily. Click OK to save your password.

Getting More Help

Trend Micro AntiVirus plus AntiSpyware 2008 offers several kinds of help:
HELP OPTION Help & Support Context-Sensitive Help Mouseover Help DESCRIPTION Click this button on the left side of the main console for links to the Product Help and Knowledge Base. Click the Help button to learn more about a given window. Position your mouse cursor over an icon without clicking to display a short description.

TABLE 3-1.

Help options
This chapter explains how to solve basic problems you may encounter while using Trend Micro AntiVirus plus AntiSpyware 2008. The topics explained in this chapter include: Installation and Activation Problems on page 22 Update Problems on page 23 Frequently Asked Questions on page 24
Installation and Activation Problems

T rou b lesh o ot ing

You may encounter one of the following problems during the installation or activation of Trend Micro AntiVirus plus AntiSpyware 2008: The installation program stops responding. After what seems like a successful installation, Trend Micro AntiVirus plus AntiSpyware 2008 does not start. You lost your serial number or have an invalid serial number. You cannot activate Trend Micro AntiVirus plus AntiSpyware 2008 during installation or through the main console after installation.
To solve an installation problem:
Make sure you have administrator privileges on the computer where you tried to install Trend Micro AntiVirus plus AntiSpyware 2008. a. Press the CTRL - ALT - DELETE keys simultaneously to find the name of the account used to log into the computer, and then click Cancel.
b. Open the Control Panel. If your computer runs Windows XP, click User Accounts to find out if the account you wrote down has administrator privileges. If your computer runs Windows Vista, click User Accounts and Family Safety, then click User Account to see if the account you wrote down has administrator privileges.
If you have not logged onto the computer with administrator privileges, switch to an account that has those privileges.
Make sure that you followed all of the instructions in the Installing Trend Micro AntiVirus plus AntiSpyware 2008 section of this Getting Started Guide. Make sure the computer meets all installation requirements on page 6.
If these suggestions do not help solve the problem, contact Trend Micro Technical Support for help. See page 25 for details.
To solve an activation problem:
Make sure you entered the serial number correctly. You must provide this information in the following format:

XXXX-XXXX-XXXX-XXXX-XXXX

Troub l esh o oti ng

Each X corresponds to a number or letter. You can type the letters in upper or lower case.
To recover a lost password, try visiting this website: http://www.trendsecure.com/my_account/signin/ index/EN-GB/ Look for any warning messages or log information related to activation. You can search for a solution based on this information. You can use the trial version of Trend Micro AntiVirus plus AntiSpyware 2008 for a limited time only. Purchase Trend Micro AntiVirus plus AntiSpyware 2008 before your trial expires to maintain your security.
If the suggestions above do not help solve the problem, please contact Trend Micro Technical Support. See page 25 for details.

Update Problems

First, make sure that your computer can reach the Internet, then check your network and computer for any obvious hardware or software failures. If Trend Micro AntiVirus plus AntiSpyware 2008 still cannot download updates, check your connection with the update server.
To check your connection with the update server:
Open the Windows command prompt.
Note: For Windows XP, click the Start button, select Run., and type cmd in the window that opens. For Windows Vista, click the Start button and type cmd in the Start Search field.
Type the following commands to determine if your computer can resolve the update servers Fully Qualified Domain Name (FQDN).
nslookup ping tav16-p.activeupdate.trendmicro.com
If your computer cannot contact the update server, please contact Trend Micro Technical Support. See page 25 for details.

Update Problems 23

Frequently Asked Questions
How do I recover a lost serial number?
To recover a lost serial number, try visiting this website: http://www.trendsecure.com/my_account/signin/index/ EN-GB/ You can also submit a request for help to the following support Web site: http://www.trendmicro.com/support/consumer/
Why does Not Activated Yet appear on the main console after successfully activating Trend Micro AntiVirus?
In some cases, depending on your network connection, you might not receive a response from the Trend Micro server immediately. In this case, try clicking Update Now. If Trend Micro AntiVirus plus AntiSpware 2008 can check for updates successfully, the correct expiration date should appear.

Can Trend Micro AntiVirus scan all kinds of files?
Yes, Trend Micro AntiVirus plus AntiSpware 2008 can check every file on your computer for security threats, as well as your computers memory.
Can Trend Micro AntiVirus filter email and instant messages?
No, Trend Micro AntiVirus plus AntiSpware 2008 cannot filter email messages or chat sessions. However, it can find and eliminate viruses, Trojan horse programs, and other threats received through email messages and instant messaging software.
Trend Micro seeks to provide service and support that exceeds your expectations. Please remember that you cannot get technical support before activating Trend Micro AntiVirus plus AntiSpyware 2008.
Before Contacting Technical Support
Before contacting technical support, please consider a few other ways to find a fast and easy answer to your question: Refer to the documentation. Check both the Troubleshooting chapter of this Getting Started Guide and the Product Help for information about Trend Micro AntiVirus plus AntiSpyware 2008. Visit the Trend Micro Technical Support Web site, which provides the very latest information about all Trend Micro software, as well as answers to questions submitted by others. http://www.trendmicro.com/support/consumer/
Contacting Technical Support
Use this site to find the right Trend Micro telephone number: http://www.trendmicro.com/support/consumer/ To help Trend Micro solve your problem as quickly as possible, please have the following information ready before you call:
Your Trend Micro AntiVirus plus AntiSpyware 2008 serial number Your Trend Micro AntiVirus plus AntiSpyware 2008 version number The exact text of the error message, if any A brief explanation of what you were doing when the problem occurred (including ways to reproduce the problem)
Open the main console (see page 18), select Help & Support, and click Product Information to find your program version and serial numbers.
Submitting Samples of Infected Files

Te chn i cal Sup port

If a file seems unsafe but your security software fails to detect any problems, please submit the suspicious file to this website: http://subwiz.trendmicro.com Include a brief description of any symptoms you have experienced. Trend Micro specialists will dissect the file to identify any malicious code.

TrendLabs

TrendLabs, a global network of research and support centers, provides continuous information and updates to Trend Micro customers around the world. Staffed by hundreds of highly-trained engineers and skilled support professionals, dedicated service centers in Paris, Munich, Manila, Taipei, Tokyo, and California ensure a rapid response to new computer security threats. For more information about TrendLabs, please visit this Web site:

http://uk.trendmicro-europe.com/enterprise/security_info/ trendlabs.php

Other Resources

Visit http://www.trendsecure.com/my_account/signin/ index/en-gb/ to access your Trend Micro account, or http://www.trendsecure.com for access to more security tools and services. The Trend Micro Web site,http://www.trendmicroconsumer.com, offers free trial downloads of award-winning security software, plus tools like the Virus Map, which reports on virus infections found all over the world. You can download software updates and patches at any time from http://www.trendmicro-europe.com/download/.