Tricity Bendix AW1000W Washing Machine
Group Members: Jin Xu and Simon Woods Module Title: Foundations of Interactive Media Design 2010
Lecturer: Dr. Luigina Ciolfi Lecturer Assistant: Mr. Marc McLoughlin

Contents

Page numbers
Introduction Technical Specifications General Description Expert Evaluation
Two tasks Task One: White wash Task Two: Program selection error

1.0 2.0 3.0

Recommendations
Proposed recommendations Re-design requirements

Prototypes

Paper prototype Digital prototype

Cooperative Evaluation

User task evaluation description User recruitment Characteristics The testing environment Methods of Data Recording Task List User participation and briefing While they were using the prototype Video and user feedback documented User discussions documented Analysing user feedback

Appendix

Paper Prototype User Task Instructions list User details and feedback form

Tricity Bendix AW1000W

Introduction
In this project we looked at the Tricity Bendix AW1000W washing machine. Tricity Bendix designed this washing machine for the lower to mid priced range of washing machines in the Irish and European markets. The washing machine is of sturdy build and its programs work well and it carries out its main objectives, which is to wash clothes. However, its programmable functions are labelled in a basic format and offer little description or information to assist users in selecting wash programs. For example there is very little information on what type of wash is right for different coloured clothes and fabrics. For information on this and how to operate the machine users must consult the operating manual and if there is no operating manual available users may not be able to use the machine correctly and or efficiently. There is no interface feedback to inform users with any information as to operation and program progression status. We carried out our own wash program testing on this washing machine in order to retrieve information to aid us in further evaluating any possible recommendations for changes and or improvements. For our testing we took a Heuristic approach to evaluating two operational functions the machine offers.
Rolf Molich and Jakob Nielsen originally devised the Heuristic evaluation in 1990.
Nielsen, J. and Molich, R. (1990) Heuristic evaluations of user interfaces, Proc. AVM CHI90.
Revised and refined by Nielsen in 1994.
Nielsen, J. (1994b). Heuristic evaluation. In Nielsen, J. and Mack, R.L. (Eds), Usability Inspection Methods, John Wiley & sons, New York, NY.
Based on our testing information feedback we planned out recommendations for an interface redesign and we then built a paper prototype of this followed by a digital prototype of the paper prototype. We then recruited participants to take part in a cooperative evaluation user testing of the digital prototype. Our cooperative evaluation consisted of three operational tasks; they were wash programs that are commonly used on a typical washing machine with scenarios that may arise for users. We documented and analysed all information feedback we collected from the participant users and reported our findings.

Technical Specifications

Manufacturer: Model: Dimensions: Power Supply: Max load weight: Max water usage: Spin speed: Tricity Bendix (Electrolux) AW1000W 85 cm H / 60 cm W / 60 cm D Mains 230-240v 4.5kg 56 litres 1000 rpm

General Description

The Tricity Bendix AW1000W washing machine interface consists of one glass door for loading and unloading clothes/fabric items to and from the washing drum, one pull out drawer for adding washing powder and fabric softener chemicals, one program selection knob situated on the top right side of the front of the machine, which users turn clockwise in order to select a wash program. Programs are numbered on the side of this knob. 4

Image 1. Program Selection Knob To the left of this knob and situated in the top middle of the front of the machine there are three function buttons/switches. See image 2. One switch is labelled for the mains power on and off; above this switch there is a green coloured indicator light, which indicates the mains power, is on or off. Printed just above the mains power switch and to the left of the LED light there is a symbol that we assume indicates the position of the switch and what it does in a relevant selected position, this is not completely clear to understand. We assume this symbol also is a back up to indicate the main is on or off if the LED light should fail?
Image 2. Mains Power/LED, Half load and Rinse hold buttons The other two switches are labelled for Rinse Hold and Half Load. Neither of these switches has LED lights or feedback indicating their status. The Program selection knob and the three switches are the only items that can be used on the interface apart from inserting clothes and washing chemicals. Program feedback The only feedback given to the user as to program status is on the program selection knob. This knob turns clockwise as it runs through a selected cycle. If you were to remove the outer casing shell from the machine you can see that the program selection knob is linked to an electrical circuit board and a gearbox, which changes gears with different wash programs selected and also during these programs. This knob only displays a starting point and a stop point of each program and a symbol indicating, Soak. The user must guess what stage the program or wash cycle is at. 5
There simply is no other form of interface feedback available to the user. Lastly there is a program guide printed on the front of the washing powder fill drawer. This guide is not clearly explained and may confuse new users of the machine. See Image 3.

Image 3.Program Guide

Expert Evaluation
From our own study of the Tricity Bendix AW1000W washing machine we found the interface to be basic, non-descriptive with little to no feedback. There is no emergency stop function and we feel that this would be a good safety feature to have; it only takes one red sock in your white wash to ruin everything! We found the program guide hard to follow, not knowing if all the numbers indicated were individual wash programs or does for example program 1 run into program 2? Would users be able to follow this guide and would they be able to figure out the difference between programs?

Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
There are two white wash programs and the only descriptive information on these two programs is what the language words indicate on the guide I.E. 1). Whites+Prewash and 2). Whites. Again for more information on these programs users must refer to the operation manual. Error prevention:
Even better than good error messages is a careful design, which prevents a problem from occurring in the first place. Either eliminate the error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
This wash program and the interface offer no error prevention; there is no option to confirm the selection you make before you start the wash program and no go back one step option. Recognition rather than recall:
Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
As it is now, the operation of this machine is not clear and easy to understand, first time users will have to refer to the operations manual to familiarize themselves with operating the machine and with the different wash programs and only with experience of using this machine will they be confident with it. Flexibility and efficiency of use:
Accelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.
There is no way for users to tailor the interface to speed up selections. Only with experience can users become familiar enough with the machines interface and operation controls to be able to speed up required selections, which are only allowed by turning the selection knob.
Aesthetic and minimalist design:
Dialogues should not contain information, which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.

There is little to no information displayed to aid understanding and operating the machine to begin with. Help users recognize, diagnose and recover from errors:
Error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.
There are no error messages displayed at all.

Help and documentation:

Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.
The interface offers no information or feedback to the user, we have suggested in our recommendations that information be displayed on the different wash programs to aid users in making their required program selections and each Menu be clearly marked out with a heading/title and the pages be clear, displaying only information required to avoid confusing the user.
Task Two: Program selection error: As we looked at the machine interface and the program options in general we found that our Heuristic evaluation used in task one was going to give us the same result for all programs selected so in task two we wanted to see if we could put on one program and as it starts, change it to a different program as if we had made a mistake on the original selection. Visibility of system status: As in task one there was no feedback on the machine interface on the wash program cycle, the only way we could guess at what stage the cycle was at was by looking at the program selection knob, so again we couldnt retrieve exact information. Match between system and the real world: 9
We selected a Non Fast Coloured wash program and again we feel the guide, while only using basic English language (words) to describe it is very basic with no universal symbols and again users will have to refer to the operation manual to retrieve more information about this wash program selection. User control and freedom: After selecting the Non Fast Coloured wash program and just after starting it we wanted to stop this program and make a new selection of Fast Coloured wash program. The interface did not allow us to do this. Again once a wash program has been started there is no way to stop it and as described earlier there is no stop function available.
Consistency and standards: There are two Fast coloured wash programs and the only descriptive information on these two programs is what the language words indicate on the guide I.E. 3). Fast Coloureds and 4). Non Fast Coloureds. Again for more information on these programs users must refer to the operation manual. Error prevention: These wash programs and the interface offer no form of error prevention; there is no option to confirm the selection you make before you start the wash program and no go back one step option. Recognition rather than recall: First time users will have to refer to the operations manual to familiarize themselves with operating the machine and with the different wash programs and only with experience of using this machine will they be confident in using it. Flexibility and efficiency of use: Users are not given any option or are able to tailor the interface to speed up selections. Only with experience can users become familiar enough with the machines interface and operation controls to be able to take short cuts and with that short cuts would only be knowing which wash program to select and turning the selection knob to get to it.

Aesthetic and minimalist design: There is little to no information displayed to aid understanding and operating the machine to begin with. Help users recognize, diagnose and recover from errors: There are no error messages displayed at all. Help and documentation: As with task one the interface offers no information or feedback to the user, changes to improve on this we have suggested in our recommendations.
Proposed recommendations One: A new interface be designed with control buttons and a digital interface read out that gives clear explanation to users of what is going on, that includes information on each washing program and that allows user control of selecting washing programs, temperature selection and specific task selections, half load and hold rinse. The digital interface should include a real time display and an information timeline as to wash program status, the time should be linked with the wash program status timeline allowing for a real time progress report and display a finish time of a selected program, I.E. Finish Time: 16:40. Options should be displayed for selections like Half Load and Rinse Hold. The use of Audible beeps or voice recordings could be incorporated informing the user of what is going on, this facility would benefit visually impaired users, as the interface stands now visually impaired users would not be able to use this interface. See Paper Prototype page 13/14 and Appendix 1.0 Two: 11
An Emergency Stop button should be incorporated with digital information feedback, currently the interface offers no emergency stop facility and no explanation to users as how to stop the machine, drain the water and open the door. While we feel that the need for an emergency stop facility to be used may well be minimal nevertheless it is lacking and should be a standard feature. See Paper Prototype page 13/14 and Appendix 1.0 Re-design requirements Re-designed interface with: i. Mains power on/off button with LED light. ii. Up, down, left and right navigation buttons. iii. Two selection buttons. For selection confirmation. I.E. The digital screen may display Select or Main Menu prompts just above the selection buttons. iv. Emergency stop button The display should inform user that the program has stopped, water has drained completely and the door has been released for opening. These steps would be carried out automatically. The system should then reset back to the Main menu. See Paper Prototype Page 13/14 and Appendix 1.0 Digital display read out to include: i. Displayed real time clock ii. Full Menus of wash programs and system settings These menus change with each selection made. When a wash program is highlighted the screen will display a brief description of what that particular wash program does and a recommendation for types of fabrics that can be washed under that selection. I.E. Whites Cotton/Linen - 60 degrees iii. Wash program diagram/status timeline with finish time This feature will display a time line or a diagram indicating a starting point, where soak, wash, drain, rinse, drain and spin are and a finishing point. In conjunction with the real time clock the finishing time of each program will be displayed in real time I.E. Finish Time: 16:40. 12

See Paper Prototype Page 13/14 and Appendix 1.0
Paper Prototype Description: We started our first design using cardboard, paper and pencil as this is inexpensive and changes can easily be made as we were building it. The paper prototype is based on an interface that would be built into the top front of the washing machine replacing the current selection knob and three buttons. The interface will consist of buttons for mains power, screen navigation, emergency stop and selection/action confirmation. Above these buttons there will be a digital VDU Video Display Unit. We kept the VDU menus and over all display to a minimum and we allowed for a uniformed sectioned page look incorporating a header which will include main page title and a real time clock display. Below this there are two main content areas or boxes, on the left side will go menu information like wash programs and on the right information like descriptions of each wash program and wash program timeline display. This prototype took one working day to construct.
Image 4. System off. Image 5. System on - Main Menu, see Appendix 1.0 The Main Menu is the first screen displayed when the Mains Power is turned on, it gives users two options 1. Wash Programs and 2. Settings(System Settings)
Image 6 and 6A. Wash Program Menu, see Appendix 1.0 The Wash Programs Selection menu gives users all the wash programs to choose between, these are displayed on the left side of the screen while on the right side a Description of what each wash program does, for what types of fabrics and garments, what temperature they will be washed at and recommendations for Half load and Hold rinse options.
Image 7 and 7A. Program Selection Confirmation, see Appendix 1.0 Once the user has used the navigation buttons to highlight a desired wash program and depresses the Select button to select it the next menu displayed on the screen is Program Selection. This is a confirmation action; this allows users a go back option as well as confirming their selection, which will then start the wash program.
Image 8 and 8A. Program Selection Starting, see Appendix 1.0 Once the program selection has been confirmed by selecting it the Program Started menu is displayed. The left side of the screen will display a confirmation that the selected wash program is started. On the right side of the screen a timeline will be displayed which gives the user feedback information on wash program status (where it is at and what it is doing) as well as a finish time.

Image 9. System Stop, see Appendix 1.0 There is a Stop button incorporated in our recommended design and when this is selected the screen will display System Stopped information, which automatically works with the machine I.E. automatic step 1: System stopped. Step 2: System draining. Step 3: Door released. Once these steps have completed, after one minute this menu will return to the Main Menu, users also will have the option of selecting Main Menu on the right side of the screen.
Digital Prototype Description: In designing our digital prototype we aimed to keep it within close design and functionality to the paper prototype as possible. We used Adobe Dreamweaver CS3 and Adobe Photoshop CS4 to construct the prototype. This was stored on a USB memory storage stick, which meant it, was easily transported for user testing purposes on any computers or laptops devise. This prototype took three working days to construct.
Image 10. Main Menu As with the paper prototype the Main Menu is the first screen displayed when the Mains Power is turned on, it gives users two options 1. Wash Programs and 2. System Settings. 15
Image 11. Program Selection When the Wash Programs menu is selected the Programs Selection menu is displayed which gives users all the wash programs to choose between, these are displayed on the left side of the screen while on the right side a Description of what each wash program does, for what types of fabrics and garments, what temperature they will be washed at and recommendations for Half load and Hold rinse options. Users use the green arrow up, down, left and right buttons to navigate through this menu. In Image 11 wash program number 1 is highlighted.
Image 12. Program Selection Confirmation Once a wash program has been highlighted and selected the screen displays the Program Selection confirmation menu; this allows users a go back option as well as confirming their selection, which will then start the wash program.
Image 13. Program Selection Running Once the program selection has been confirmed, Yes the next menu displays information that the selected wash program is running. On the right side of the screen a timeline is displayed which gives the user feedback information on the selected wash program status (where it is at and what it is doing) as well as a finish time.
Image 14. System Stop The Stop button when selected will display 1: System Stopped. 2. System Draining and 3. Door Released. Once these steps have completed, after one minute this menu will return to the Main Menu, users also will have the option of selecting Main Menu on the right side of the screen.
User Task Evaluation Description We designed the three tasks to work with the digital prototype and understood that each user would approach the task differently. The three tasks we chose are typical of scenarios 17
that we thought were easily encountered while using a washing machine and were close to the tasks we carried out ourselves.

User recruitment: For user testing of our digital prototype we required users who would commonly use washing machines but at the same time had no experience of the model in question the Tricity Bendix AW1000W. We recruited a total of five people; four are parents of children who attend Birdhill National School, Birdhill, County Tipperary along with Simons Daughters Lauren and Maia. And the fifth person we recruited is from Killaloe, County Clare who is a friend of one of the parents from Birdhill.
Characteristics: 1. The users are all married and have children. 2. All of them are the main persons in their households who would carry out the washing and all have experience of using washing machines but not the Tricity Bendix AW1000W. 3. All users own and know how to use a computer.
Testing environment: We travelled to various locations to carry out the user testing with our participants. The first participant we carried out the test with was Geraldine Raddie in the University of Limerick in the iMedia Lab. After the first user testing task, Jin and myself travelled out to Birdhill, County Tipperary to the home of Margaret Clifford for the second user testing. The third user testing took place in the home of Sharon Delaney in Killaloe, County Clare. The fourth testing took place in the home of Donna Quinn in Newport, County Tipperary. The fifth and final user testing took place in the home of Margaret Hogan in Birdhill, County Tipperary.
Preparing the task Once we had access to individual personal computers and laptop devises in the participants homes we opened the digital prototype in their browsers and ensured that their screen view settings were correct for the purpose of using the prototype. We had no 18
problems in the first four tests but the final test we were not able to adjust the view/zoom setting on the participants, Margaret Hogans personal computer and the prototype appeared slightly distorted but Margaret was able to use it.
Methods of Data recording Once we had the digital prototype set up Simon then took out and set up the digital camcorder camera. Jin had a clipboard with feedback forms ready to write down information during the task and for discussion after the task. See appendix 3.0 User Details and Feedback Form Task List The task list consists of basic user instructions and the three tasks to be carried out using the digital prototype. See appendix 2.0 User Task Instructions

User Participation and Briefing We fully informed each participant about our project and what we required them to carry out and that we would use two methods to record the user testing I.E. digital camcorder camera and writing notes. All participants agreed to allow us to use the camera and understood what they were to carry out for us. Instructions were read out with each participant and the instructions were laid out on the table in front of them. When they agreed they had understood the instructions Simon then turned on the recording facility of the camera and asked the participant to proceed with the task.
While they were using the prototype Jin took notes on observation and verbal feedback given. We asked questions to encourage verbal feedback. If the participants got stuck and couldnt find what they were looking for or if they had made a mistake that they appeared to have a problem recovering from and where necessary we pointed this out. If participants asked us any questions we answered them.
Video and user feedback documented
Date: November 27th Time: 11:00-11:08 Location: Interactive Media Lab, Computer Science Building, University of Limerick Participant Name: Geraldine Raddie 1. Geraldine found the mains power button easily. 2. During the first task, she couldnt use the select button and navigation buttons, she clicked the text wash programs and whites. This is because most users are used to using the mouse to click on the web sites, our prototype was designed in Dreamweaver, a software program specifically designed to design websites and it will only display work created in it on a local computers browser, I.E. Firefox or Internet Explorer even if it is not up on a server. We feel that this has confused people as they forget that they are not looking at a web site with a result that participants press the text on the screen infront of them and not the buttons even though this is clearly explained in the users instructions see Appendix 2.0 In most cases when this happens we prompt the participants to use the buttons and explain that to remember that the prototype is not a web site. 3. Once she get used to using the buttons, she didnt make the same mistakes and was able to carry out next two tasks. 4. She got confused when using system stop, because when you click stop, the screen displays the system stopped menu, this menu in a final prototype would be automated using a flash program for the display and the machine would carry out the system stopped steps which are 1. System stopped 2. System draining 3. Door released. We explained this to her and told her that at this point in the task this menu would reset after a minute to the Main Menu or the user can select Main Menu.
Date: 27th November 2010 Time: 12:05-12:11 Location: Home of Margaret Clifford, Birdhill, County Tipperary Participant Name: Margaret Clifford 1. Margaret found themains powerbutton easily. 2. She also made the same mistake as we expected clicking the text instead of the 20

buttons. But she just did it only once when she wanted to select the wash programs menu. She only made this mistake once and we think that this can be put down to Margaret quickly understanding how to use the prototype and the fact that she was using a laptop navigation pad and not a mouse. She had no problem navigating and using the prototype. 3. In the first task, users are asked to stop the white wash program to imagine they have removed a red sock and then restart the white wash program. She had some problem using the stop button properly. She thought maybe she could use the left and right arrows to go back.
Date: 27th November 2010 Time: 14:30-14:36 Location: Home of Sharon Delaney, Killaloe, County Clare Participant Name: Sharon Delaney 1. Sharon found the mains power button easily. 2. She didnt make mistakes the we expected. Sharon out of all of the participants was the only one who didnt click the on text to make selections, she was able to use the buttons correctly. Date: 27th November 2010 Time: 15:30-15:40 Location: Home of Donna Quinn, Newport, County Tipperary Participant Name: Donna Quinn 1. Donna used a notebook with a small screen which is a little bit difficult for using the prototype as she had to move the screen slider up and down when clicking and as each screen page displayed. 2. She also made the same mistake clicking the text instead of the buttons. It appeared hard for her to figure out how to select the programs. She first clicked the text Wash Programs, then she found it didnt work. Then she was stuck on how to select this option, she then clicked random buttons but couldnt figure out how to select. So we pointed out to her that she should use the button under the word select. 3. At the end of the tasks, instead of using the mains power to turn off the machine she 21
used the stop button to try and turn off the machine.
Date: 27th November 2010 Time: 15:30-15:40 Location: Home of Margaret Hogan, Birdhill, County Tipperary Participant Name: Margaret Hogan 1. Margarets computer screen view/zoom setting was not correct to work with our prototype, the prototype in Dreamweaver is set to one size and to center on all screens in all browsers so we were a bit baffled as to why this monitor was distorting the view of the prototype? We tried to amend this issue but we were unable to adjust the screen view settings. The disortion made the prototype large and spread out down the screen and resulted in the selection buttons being a few inches below the prompting text I.E. Select and Main Menu We explained to Margaret that this is not how the prototype should display and we felt it only fair to explain that the selection buttons were well below where they should be in relation to the promting text above them. 2. Margaret got confused about the screen displayed when she used the stop button, we explained that this screen on the finished product works the three steps automatically.

User discussion documented
Geraldine Raddie We asked Geraldine if she thought our prototype would be easy or difficult for people to use? She said Older people who are not used to the digital technology may have problems using it but younger people should be okay with it. We asked her if there is anything that she would like to comment on? She said As the prototype is on a computer and people have to use mouse to click the arrows this is confusing, if people are physically using fingers to use these arrows that will be easier. We argeed and told her that a final product would be on the washing machine and users would have only the option of using their fingers as there wouldnt be a mouse.
Margaret Clifford We asked Margaret to comment on her experience? She said she Thought it was okay, the lay out and menus were okay and it was easy to use, everything was fine. Sharon Delaney We Sharon to tell us about her general experience of using the prototype? She said That she didnt think we need the left and fight arrows. She thought that these just made the navigation more complicated. Apart from this she found the everything fine in general. Donna Quinn We Donna to tell us about her general experience of using the prototype? She said It is a lot easier than nay wahing machine that I have ever used, it is a lot more straight forward, I wouldnt be confused using a machine like that. I found it fione to navigate and it was a very good idea. Margaret Hogan We asked Margaret to tell us about her general experience of using the prototype? She said That it will be a little difficult when you first use it but when you get used to it ,it will be fine.

Analyzing user feedback

In general we found that because the prototype was on a computers browser that this confused most users as old habbits of clicking on text in web sites were used. Once users had got used to the idea of using the buttons to navigate and select options that they were able to use the prototype. From the feedback we received we didnt get much on changing the prototype interface, the main fault was that people thought it was a web site. We are happy that users were able to carry out each task successfully.
Appendix 2.0 User Task Instructions: A). Using the digital prototype interface on the screen in front of you, carry out the three tasks set out below. B). Use the mouse pointer to press the interface buttons (imagine the pointer as your fingertip). C). Give verbal feedback as you carry out each task, talk your way through them. 24
D). At the end of all tasks the tester will discuss with you your user experience. ___________________________________________________ Task number One: 1). Turn on the washing machine. 2). Imagining that you have loaded the clothes and washing powder into the machine and you want to wash white clothes. Find and select the White Wash Program and start it. 3). After you have started the White Wash Program you discover a red sock in the machine drum with your white clothes, to prevent the clothes being ruined from the colour of the red sock, can you stop the White Wash Program in order to remove the red sock? 4). Now return to the Wash Program Menu and re-select the White Wash Program and start it again. ___________________________________________________ Task number Two: 1). Return to the Wash Program Menu. 2). Again imagining that you have loaded the clothes and washing powder into the machine, you have coloured cotton shirts and linen to wash, find and select a Non Fast Coloured Wash Program and start it. 3). After you have started the Non Fast Coloured Wash Program you realise that you have selected and started the wrong Wash Program, you should have selected the Fast Coloured Wash Program. Can you stop the machine and find the Fast Coloured Wash Program and start it? 4). At what time will the Fast Coloured Wash Program finish? Give your answer verbally. ___________________________________________________ Task number Three: 1). You want to run a Spin Cycle, as your clothes are too wet to remove from the machine, can you find the Spin Cycle Program and start it? 2). Task finished turn off the machine.

Appendix 3.0 User Details and Feedback Form Cooperative Evaluation User Details/Participation Consent University: Course: Module: Lecturer: Project: University of Limerick Interactive Media, Masters CS6021 Foundations of Interactive Media Design Dr. Luigina Ciolfi Tricity Bendix AW1000W - Washing Machine 25
Group Members: Users Details

Jin Xu and Simon Woods

Name:________________________________ Gender: Please circle: 1. Male Age Group: Please circle: 1. 18-25 Type of User: Please circle: 1. Novice Using Process Location: __________________________________Home:_____Business:_____Other:_____ Task start time: _____________Finish Time:_____________ Total Time: _______________ During the Task Feedback/notes:________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ____________________________ After the Task Questions and Discussion: How did you find understanding and using the interface buttons? Please circle 1. Easy 2. Difficult 3. Hard How did you find understanding the digital read out/Menus? Please circle 1. Easy 2. Difficult 3. Hard How did you find navigating the Menus and making required selections? Please circle 1. Easy 2. Difficult 3. Hard Tell us more about your experience in general?_________________________________________________________________ 26

Female

Experienced

Expert

________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ____________________________

OPERATING & INSTALLATION INSTRUCTIONS

WASHING MACHINE

AW 850 W AW 1000 W

35.292.778/0

Important Safety Information
It is most important that this instruction book should be retained with the appliance for future reference. Should the appliance be sold or transferred to another owner, or should you move house and leave the appliance, always ensure that the book is supplied with the appliance in order that the new owner can get to know the functioning of the appliance and the relevant warnings. These warnings have been provided in the interest of safety. You MUST read them carefully before installing or using the appliance.

Installation

This appliance is heavy. Care should be taken when moving it. It is dangerous to alter the specifications or attempt to modify this product in any way. All packing and transit bolts must be removed before use. Serious damage can occur to the product and to property if this is not adhered to. See relevant section in instructions. Any plumbing work required to install this appliance should be carried out by a qualified plumber or competent person. Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person. Care must be taken to ensure that the appliance does not stand on the electrical supply cable. If the machine is situated on a carpeted floor, please adjust the feet in order to allow air to circulate freely.

Child Safety

This appliance is designed to be operated by adults. Children should not be allowed to tamper with the controls or play with the product. Pets and children have been known to climb into washing machines. Please check your drum before use. The glass door becomes very hot during the washing cycle. Keep children away from the vicinity of the appliance whilst it is in operation. Keep all packaging well away from children. Keep all detergents in a safe place out of childrens reach.
Always unplug the appliance and turn off the water supply after use. Do not overload the appliance. See relevant section in the instruction book. 2
Always look through the glass door to check if water has drained before opening the door. The user should always check that they have not left their gas lighter (disposable or otherwise) in their clothing. Only wash fabrics which are designed to be machine washed. If in doubt, consult the care label on the clothes. Before washing, ensure that all pockets are empty and buttons and zips are fastened. Avoid washing frayed or torn articles and treat stains such as paint, ink, rust, and grass before washing. Underwired bras must NOT be machine washed. Any objects such as coins, safety pins, nails, screws, stones or any other hard, sharp material can cause extensive damage and must not be placed into the machine. Garments which have been in contact with volatile petroleum products should not be machine washed. If volatile cleaning fluids are used, care should be taken to ensure that the fluid is removed from the garment before placing in the machine. Wash small items such as socks, laces, washable belts etc in a washing bag or pillow case as it is possible for such items to slip down between the tub and the inner drum. Only use the advised quantities of fabric softener. Damage to the fabric can ensue if you over-fill. Refer to the manufacturers recommendations of quantities. As some duvets and eiderdowns should be washed in large commercial machines because of their bulk, please check with the manufacturer of the item before washing in a domestic machine. Leave the porthole door slightly ajar between washes to preserve the door seal. Under no circumstances should you attempt to repair the machine yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local Tricity Bendix Service Centre. Always insist on genuine Tricity Bendix spare parts.

Contents

For the User
Important Safety Information Your New Washing Machine Description of the Appliance The Control Panel Operating sequence

6 7-9 10-13-14 15-16

Something Not Working Service and Spare Parts Customer care Guarantee Conditions

17-18 19

Detergent dispenser drawer

For the Installer

Installation Instructions Technical Specifications
Unpacking Positioning Installation on a Suspended Floor Water inlet Water drainage Levelling Special conditions In the interest of the environment Electrical connection Permanent connection 25 25
Washing 4.5 kg of white cotton at 90C Load the laundry Measure out the detergent Measure out the fabric softener Select the required option Select the required programme Start the machine At the end of the programme Washing 2 kg of mixed fabrics at 50C Load the laundry Measure out the detergent Measure out the fabric softener Select the required option Select the required programme Start the machine At the end of the programme

Washing Hints

Which detergent?. And in which form?
Wash Care Symbols Washing Programmes Maintenance and Cleaning
Descaling After each wash Maintenance Wash External cleaning Cleaning the dispenser drawer Cleaning the drawer recess Cleaning the pump Cleaning the water inlet filters The dangers of freezing Emergency emptying out
Guide to use the Instruction Book
The following symbols will be found in the text to guide you throughout the instructions:
Safety instructions Hints and tips Environmental information

Your New Washing Machine

Your new washing machine meets all modern requirements for effective treatment of laundry with low water, energy and detergent consumption.
Automatic cooling of the wash water to 60C before draining, with the 90C programme. This reduces thermal shock to fabrics, helping to prevent creasing. The special wool programme with its new delicate wash system treats your woollens with extreme care. The ECO VALVE allows total use of detergent and reduces water consumption so saving energy.
In the interest of the environment

Ecological hints

To save water and energy and help protect the environment, we recommend that you follow these hints: q Adjust the quantity of detergent according to the hardness of your water supply, the amount of laundry and the degree of soiling. q A programme without prewash is sufficient for normally soiled laundry. q The machine works more economically if it is fully loaded. q With adequate pre-treatment, stains and limited soiling can be removed; the laundry can then be washed at a lower temperature, so saving energy.
Materials marked with the symbol are recyclable. Check with your local Council or Environmental Health Office to see if there are facilities in your area for re-cycling this appliance. When the appliance is to be scrapped, cut off the power supply cable and make the door lock device unusable to prevent young children from being trapped inside. Help to keep your country tidy - use authorised disposal sites for your old appliance.
How do we help to protect the environment? We use recycled paper!

Important

Your machine is fitted with a balance control device, which ensures the machine is stable during the spin. If the wash load appears not to have been spun sufficiently at the end of the wash cycle, because it is not evenly distributed in the drum, the balance control device may have operated. It will therefore be necessary to redistribute the wash load manually and select a spin programme. For more detailed information see the section headed "Something Not Working".
Description of the Appliance
1 Detergent dispenser drawer 2 Programme guide 3 Rinse hold button 4 Half load button 5 ON/OFF button 6 Mains-on light 7 Programme selector dial 8 Door opening handle 9 Drain pump 10 Adjustable feet
Prewash Main wash Fabric softener

The Control Panel

1 Programme guide 2 RINSE HOLD button
Press this button to make the machine stop with water in the drum after the wash cycle. This prevents any creasing which may take place if the clothes are left damp in the drum. When it is convenient for you to empty the machine, simply press this button again so that the machine can proceed to drain and short spin, or turn the dial to the drain programme 14. If this button is not activated, the washing programmes will end with a short spin.

5 Mains-on light

This light illuminates when the machine starts working and goes out when the machine is switched off.
6 Programme selector dial
To select the required program turn the control clockwise until the marker on the top coincides with the number of the required program (reference mark on the control panel). If at any chance you pass by the required number NEVER TURN THE CONTROL ANTICLOCKWISE just continue clockwise until the required number is reached again. Before setting the dial to any position ensure that the machine is switched off.

3 HALF LOAD button

Select this button to reduce water consumption on the rinse cycle when washing a smaller load of cottons or linens (maximum load size = 2.25 kg).

4 On/Off button

By depressing this button the machine starts operating. When depressed again, the machine stops.

Operating Sequence

Before the first wash, we recommend that you run a cotton cycle at 60C, without any laundry in the machine, to remove any manufacturing residue from the drum and tub. Pour 1/2 a measure of detergent into the dispenser drawer and start the machine. WASHING 4.5 KG OF WHITE COTTON AT 90C Suppose you have 4.5 kg of normally soiled laundry to wash. It is white cotton and is suitable for high temperature washing.
3. Measure out the fabric softener
If required, pour fabric softener into the compartment marked (the amount used must not exceed the MAX mark in the drawer). Close the drawer gently.

1. Load the laundry

Open the door by pulling the door handle outwards. Place the laundry in the drum, one item at a time, shaking them out as much as possible. Close the door.
4. Select the required option
Depress RINSE HOLD button or HALF LOAD if required.
5. Select the required programme
Turn the programme selector dial clockwise until the marker on the top coincides with the programme 2 or 1 (if you wish to perform a prewash).
2. Measure out the detergent
Pull out the dispenser drawer until it stops. Measure out the amount of detergent required and pour it into the main wash compartment. If you wish to carry out the prewash, pour detergent into the compartment marked.

6. Start the machine

Before starting up the machine check that: q the appliance is plugged in q the water supply taps are turned on q the drain hose is correctly and securely positioned q the door and the detergent dispenser drawer are closed. Depress the ON/OFF button: the mains-on light will illuminate and the machine starts operating.

on / off

T0001S
7. At the end of the programme
The machine stops automatically. The door is controlled by a safety device which releases 2 minutes after the end of the programme. Switch the machine off by depressing the ON/OFF button again. The mains-on light goes out. When the programme has finished you are advised to unplug the appliance and turn off the water taps.
WASHING 2 KG OF MIXED FABRICS AT 50C Suppose you have 2 kg of Mixed fabrics to wash. They are rather delicate fabrics and should not be washed at a high temperature.
Depress the RINSE HOLD button if required.
Turn the programme selector dial clockwise until the marker on the top coincides with the programme 7.
6. Start the machine 2. Measure out the detergent
Pull out the dispenser drawer until it stops. Measure out the amount of detergent required and pour it into the main wash compartment. Before starting up the machine check that: q the appliance is plugged in q the water supply taps are turned on q the drain hose is correctly and securely positioned q the door and the detergent dispenser drawer are closed. Depress the ON/OFF button: the mains-on light will illuminate and the machine starts operating.
After the last rinse, the machine stops with the water left in the wash tub, to prevent the fabric from creasing. To drain the water, select programme 10 (short spin) or 14 (drain). The door is controlled by a safety device which releases 2 minutes after the end of the programme. Switch the machine off by depressing the ON/OFF button again. The mains-on light goes out. When the programme has finished you are advised to unplug the appliance and turn off the water taps. 9
Do NOT overload the machine. Weigh the laundry the first few times you use the appliance. The average weights of the most common items are listed below as a guide: 1000g = 1 kg Sheet Pillow case Tablecloth Serviette Tea towel Linen hand towel Towelling hand towel Towelling bath towel Bath robe Mans shirt Apron 700-1000 g 100-200 g 400-500 g 50-100 g 70-120 g 100-150 g 150-250 g 700-1000 g 1000-1500 g 200-300 g 150-200 g

q q q q q q

For wool, use gentle detergent only in small quantities. Bleach is very corrosive; it should be used with care and kept out of reach of children. Some stains such as fruit, wine, grass, rust etc. are difficult to remove and should be treated before washing with specific products, which can be found in most household shops. In some cases it may help to soak the stain before washing with a special presoak product or biological detergent. Only wool marked Pure New Wool - washable, preshrunk can be washed in the machine using the wool programme; other types of wool should be washed by hand or dry cleaned. If you have used the machine to wash, rinse or spin only non-colour fast garments, there may be dye left in the sump. To ensure any subsequent wash is not contaminated with the dye, select and carry out a rinse and spin programme, without any garments, to ensure that any dye is removed from the sump. Once you have finished using the machine, you are advised to unplug it and turn off the water taps.
Load the laundry loosely alternating large items with small ones. Sort the laundry according to the type of fabric, colour-fastness and how dirty it is. Avoid washing unhemmed or torn items as they may unravel. Before washing, empty all pockets of small objects which may have been left inside (coins, keys, screws etc). as these could damage the drain pump. When washing curtains, remove the hooks. Close poppers and zips and fasten loose buttons. It is essential to wash new coloured items separately when washing for the first time. When washing fabrics requiring different wash temperatures together, always select the lowest temperature. White items should not be washed with coloured items. Very small items (handkerchiefs, ribbons, socks etc) should be washed in a washing bag or a pillow case. Use a good quality detergent suitable for automatic washing machines. Use the correct quantities of detergent.

Which detergent?.

To ensure you obtain the best wash results from your appliance, it is important to use the right detergent in your everyday wash, and only detergents recommended for use in automatic machines. To maintain the appearance of your clothes and household textiles and to make them last longer you should use different types of detergent for different washes, whether for whites, colours or delicates.

And in which form?

Not only are there different types of detergent, but they are also available in different forms. Whether you chose a powder or liquid in traditional or compact form is your own personal choice.

TRADITIONAL POWDERS

Pour the powder directly into the dispenser drawer. Do not sprinkle powder onto clothes in the machine drum.

WHITES

We recommend the Ariel product range which is biological and designed to provide excellent cleaning and stain removal even at low temperatures.

TRADITIONAL LIQUIDS

Liquid can be placed in the main wash compartment of the detergent drawer marked with the symbol , start the machine immediately upon placing the detergent in the dispenser drawer. Alternatively the detergent is measured into the specially designed dosing device* which should be placed on top of the laundry, and at the back of the machine drum.

NON BIOLOGICAL

If you prefer to use a non biological detergent, which does not contain enzymes we recommend Fairy. Fairy provides good cleaning and stain removal.
COMPACT POWDERS AND LIQUIDS
Compact detergents (or concentrates as they are also known) are available in liquid or powder form, and generally require a smaller dosage. Follow the manufacturers instructions to ensure the most economical usage. Pour the detergent directly into the dispenser drawer, or alternatively measure the detergent into the specially designed dosing device* which should be placed on top of the laundry, and at the back of the machine drum. * If you use a dosing device in a washer dryer, please ensure the dosing device/ball is removed before carrying out a drying programme.

COLOUREDS

For coloured items you should use a detergent which is designed to clean while maintaining the original colour. Ariel Color does not contain bleach and therefore helps to preserve colours.

DELICATE ITEMS

When washing delicates such as woollens, you should use a product which is specially designed to care for fine fabrics. Dreft Automatic is suitable for woollens and other delicates.

FABRIC CONDITIONERS

These are ideal for improving softness, and also reduce static cling on synthetics and make ironing easier. They are available in two types: For example Lenor liquid fabric softener, for use in the washing machine/washer dryer. The liquid fabric softener should be poured into the compartment marked with the symbol. Follow the manufacturers dosage instructions and never exceed the MAX level. Bounce conditioning sheets for use in a tumble dryer. We recommend the conditioning sheets are pinned (using a safety pin) to an article of laundry and placed in the tumble dryer. 11

LAUNDRY BLEACH

For additional stain removal you may wish to use a product such as Ace Gentle Bleach which is used in addition to your chosen detergent. Ace is suitable for all washable fabrics including silks, woollens and coloureds.

Wash Care Symbols

Wash care labels inside garments recommend how to launder your clothes with the best results. The care labelling code is in line with care labelling used in the rest of Europe. The symbols used make it easy to select the correct programme on your washing machine.

WASHING SYMBOL

WASH ACTION
Normal (Maximum) Normal (Maximum)

FABRIC

White Cotton or Linen without Special Finishes Cotton, Linen or Viscose without Special Finishes Colourfast at 60C. Nylon, Polyester/Cotton, Viscose with Special Finishes, Cotton/Acrylic Mix. Cotton, Linen or Viscose Colourfast at 40C but not 60C. Acrylics, Acetate, Triacetate, Wool mixes, Polyester/wool blends. Wool, wool mixtures, Silks Do not machine wash

Reduced (Medium) Normal (Maximum) Reduced (Medium) Much Reduced (Minimum) Hand wash only
BLEACHING Chlorine bleach may be used IRONING Hot iron Warm iron Cool iron DRY CLEANING May be dry cleaned. Other letters and/or a bar beneath the circle will indicate the required process to the dry cleaner. TUMBLE DRYING with high heat setting with low heat setting May be tumble dried Cotton, Linen, Viscose Polyester mixtures, Wool Acrylic, Nylon, Polyester
A cross through any symbol means DO NOT fabric conditioner to avoid the conditioner entering the machine prematurely. When using liquid detergent and a prewash programme, place the detergent into the correct compartment in the dispenser drawer, after the prewash has finished. 12

Important Notes

For best results, always use the dispenser drawer for dispensing detergents and liquid additives. Once the dispenser has been filled, close it by pushing it in gently. This is particularly important if you are using

Washing Programmes

Programmes for cotton and linen
Wash programme Degree of soil and type Programme dial of laundry position Description Possible options Max. load White cotton, for example heavy soiled sheets, Whites+Prewash garments, household linen, underwear, towels. White cotton, for example normally soiled garments, sheets, household linen, underwear, towels. Prewash at 40 C Wash at 90C rinse hold 3 rinses half load Long spin (**)

4.5 kg

Whites
Wash at 90C 3 rinses Long spin (**)

rinse hold half load

Fast coloured cotton or linen fabric, shirts, Fast coloureds underwear, towels. (normally soiled)
Wash at 60C 3 rinses Long spin (**) Wash at 40C 3 rinses Long spin (**) 4 rinses Long spin (**)
Non fast coloureds Rinses
Non fast coloured cotton or linen fabrics, shirts, blouses, underwear. Separate rinse cycle for hand washed garments. Separate spin for cotton and linen items

rinse hold

Long spin
(*) This programme at 60C with cold water filling and a wash load of 4.5 kg is the reference programme for the Energy label according to EEC Directive 92/75. Water filling: 30-30-40 programmes: cold water filling 50-60 programmes: hot and cold filling 90 programmes: hot water filling The programme times are intended as a guide only. The actual time will vary depending on incoming water temperature and pressure. (**) If the rinse hold button has not been depressed.

Warning

When the appliance is in use and depending on the programme selected there can be hot water in the pump circuit. Never remove the pump cover during a wash cycle, always wait until the appliance has finished the cycle, and is empty. When replacing the pump cover, after a cleaning inspection, ensure it is securely retightened so as to stop leaks and young children being able to remove it.
Cleaning the water inlet filters
If your water is very hard or contains traces of lime deposit, the water inlet filters may become clogged. It is therefore a good idea to clean it from time to time. Turn off the water taps. Unscrew the water inlet hoses.

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below. IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom

The machine does not start

Possible causes

The door has not been closed. The plug is not properly inserted in the power socket. There is no supply at the socket The main fuse or the fuse in the plug has blown. The selector dial is not correctly positioned. The ON/OFF button has not been depressed. Ensure the water taps are open. The filters in the inlet hoses are blocked. The inlet hoses may be squashed or kinked. The door has not been closed. The end of the drain hose is too low. The end of the drain hose is submerged in water. There is no vent in the end of the drain hose. The drain hose may be squashed or kinked. The drain pump may be blocked. The drain hose extension, if fitted, is not correct. Follow the instructions for connecting to the waste. The drainage system pipes are blocked. The wash load is unbalanced: redistribute the clothes inside the drum to allow the machine to spin. The RINSE HOLD option has been selected. Too much detergent or unsuitable detergent has been used (creates too much foam). Check whether there are any leaks from one of the inlet hose(s) fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp. The drain hose may be damaged or not securely positioned. The detergent dispenser drawer or recess is clogged. The drainage system pipes are blocked. Too little detergent or unsuitable detergent has been used. An insufficient amount of detergent leaves the laundry looking grey and causes lime scale to form. Stubborn stains have not been treated prior to washing The correct wash programme has not been selected. Too much laundry has been placed in the drum. The internal packing has not been removed. The machine is in contact with the wall or furniture. The machine is not stable and level (check diagonally). The washing load is badly distributed in the drum. Maybe there is very little laundry in the drum. 17

Installation Instructions
It is dangerous to alter the specifications or attempt to modify this product in any way. Care must be taken to ensure that the appliance does not stand on the electrical supply cable. Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person. Any plumbing work required to install this appliance should be carried out by a qualified plumber or competent person. Should the appliance power supply cable need to be replaced, this should be carried out by our Service Force Centre.

Technical Specifications

DIMENSIONS Height Width Depth 85 cm 60 cm 60 cm 230-240 V/50 Hz 2100 W (10A) Minimum (cold) Minimum (hot) Maximum Cotton, linen Synthetics Delicate fabrics Wool Maximum Energy Water 5 N/cm2 (7 psi) 3 N/cm2 (4 psi) 080 N/cm2 (110 psi) 4.5 kg 2 kg 2 kg 1 kg 850 rpm (AW 850 W) 1000 rpm (AW 1000 W) 0,85 KWh 56 litres POWER SUPPLY VOLTAGE TOTAL POWER ABSORBED WATER PRESSURE MAXIMUM RECOMMENDED LOAD
SPIN SPEED CONSUMPTION DATA FOR WASHING 4.5 KG NORMALLY SOILED COTTON ITEMS AT 60C (PROGR. 3) WITH COLD WATER FILLING
This appliance complies with the following E.E.C. Directives: - 73/23 EEC of 19.2.73 (Low Voltage Directive) and subsequent modifications; - 89/336 EEC of 3.5.89 (Electromagnetic Compatibility Directive) and subsequent modifications.

Unpacking

All transit bolts and packing must be removed before using the appliance You are advised to keep all the packaging for re-use in case the appliance has to be transported again.
Unscrew and remove the three rear transit bolts (using a spanner).
Lay the machine gently on its back, making sure that the hoses are not squashed. We suggest a polystyrene angle bracket from the packing is placed on the floor before tilting it back to avoid the hoses being spacers.
Carefully remove the polyethylene bags located at the base of the machine by pulling them toward the centre of the machine.
Place the machine in an upright position and remove the three plastic spacers.
Plug the 3 holes with the plastic plugs which you can find in the envelope containing the instruction booklet.

Positioning

Your new Tricity Bendix washing machine has been designed to be permanently plumbed in to your homes water supply and drainage system. However, if this is not possible, it may be connected to suitable existing taps, with the drain hose discharging into the sink. The appliance has two inlet hoses, hot and cold, with female 3/4 BSP thread connectors. If this connection is not compatible with the plumbing of the existing installation, a variety of connectors are available from good hardware stores and plumbers merchants to suit most domestic plumbing. Any alterations to your existing plumbing must be carried out by a competent person, or qualified plumber.

Before connecting the hoses, be sure to fit the black washers supplied as per diagram.
Installation on a Suspended Floor
Suspended wooden floors are particularly susceptible to vibration. To help prevent vibration we recommend you place a waterproof wood panel, at least 15 mm thick under the appliance, secured to at least 2 floor beams with screws. If possible install the appliance in one of the corners of the room, where the floor is more stable.

Water inlet

The inlets on the back of the appliance are colour coded, blue for cold and red for hot.

COLD WATER SUPPLY

HOT WATER SUPPLY
If only a cold water supply is available, connect the two hoses to a cold water outlet by means of a Y connection piece. Installation should comply with local water authority and building regulation requirements. The appliance must be given a separate cold water supply and not be connected to a mixer tap, a single outlet water heater or a booster pump. A minimum water pressure of 7psi is required for safe operation of the appliance. If you cannot make the cold water connection direct from the rising mains, you may be able to operate the appliance from your cold water storage system. There should be a minimum distance of 5.02m (16 1/2ft) between the appliances inlet and the bottom of the tank. There will be sufficient pressure for the hot water supply from the hot water cylinder if the height between the appliances inlet and the bottom of the cold water storage cistern (not between the appliance and the hot water cylinder) is at least 2.74m (9ft). Set the hoses correctly by loosening the ring nuts. After positioning the inlet hoses, be sure to tighten the ring nuts again to prevent leaks.

Water drainage

This appliance is designed to be permanently plumbed into your home's water supply and drainage system.

Max. 90 cm.(35.4")

When discharging into a standpipe ensure that the top of the curve in the hose end is no more than 90cm (35.4'') and no less than 60cm (23.6'') above floor level. The upright standpipe should have a minimum length of 30cm (12'') from the bottom of the elbow to the top of the pipe (see diagram).

Min. 30 cm.(12")

mm.(1/2") diameter standpipe
Make sure that it is designed in such a way, that the end of the drain hose cannot be covered with water. The drain hose may be extended to a maximum of 3 metres. An additional drain hose and joining piece is available from your local Service Force Centre. The joining piece must have an internal diameter of 18mm.
If you intend the drain hose to empty into a sink, make sure that the sink is empty and the plug hose is not blocked. Use the plastic U-piece supplied.
Before connecting up the machine to new pipework or to pipework that has not been used for some time, run off a reasonable amount of water to flush out any debris that may have collected in the pipes.

Min.60 cm. (23.6")

The appliance drain hose should hook (use the plastic U-piece supplied) into a standpipe with an internal diameter of approximately 38mm (see diagram) thus ensuring there is an air break between the drain hose and standpipe.

Levelling

Level the washing machine by loosening or tightening the feet. Once in the right position fix the feet by pushing the nuts against the base of the case. Accurate levelling prevents vibration, noise and displacement of the machine during operation. After levelling the machine, secure the feet by tightening the ring nuts with the aid of a screwdriver. Some vibration is inevitable, especially if mounted on a wooden floor. Sprung wooden floors are particularly susceptible to vibration. For advice, consult a builder. If possible, always place the machine on a solid floor.

Special conditions

If the floor is carpeted with a deep-pile carpet or covered with crumbly or soft material, insert a rigid support base under the feet to prevent noise, vibration or displacement. The base should protrude a few centimetres beyond the edges of the machine. Warning The machine should NOT be placed on deep pile carpeting. Note Please ensure that when the appliance is installed it is easily accessible for the engineer in the event of a breakdown.
Washing machines and dishwashers should be connected to the FOUL drainage system, the water will then be taken to a sewage works for treatment before being discharged safely into a river. It is essential that these appliances are not connected to the surface water drainage system as this water is discharged directly into a river or stream and may cause pollution. If you require any further advice please contact your local authority drainage department.

RAINWATER 'RUN-OFF'

SHOWER SINK BATH TOILET BIDET

DISHWASHER

FOUL DRAIN SURFACE WATER DRAINS & SEWERS FOUL SEWERS

UNTREATED DISCHARGE

SEWAGE TREATMENT WORKS TREATED DISCHARGE

Electrical connections

Any electrical work required to install this appliance should be carried out by a qualified electrician.or competent person WARNING: THIS APPLIANCE MUST BE EARTHED. The manufacturer declines any liability should this safety measure not be observed. Before switching on, make sure the electricity supply voltage is the same as that indicated on the appliance rating plate(the plate is adhered to the rear of the appliance). The appliance is supplied with a 13 amp plug fitted. In the event of having to change the fuse in the plug supplied, use a 13 Amp BS1362 fuse. Only ASTA or BSI approved fuses must be used. Should the plug need to be replaced for any reason, proceed as described below. The wires in the mains lead are coloured in accordance with the following code: Green and Yellow - Earth Blue - Neutral Brown - Live Connect the green and yellow (earth) wire to the terminal in the plug which is marked with the letter E or the earth symbol or coloured green and yellow. Connect the blue (neutral) wire to the terminal in the plug which is marked with the letter N or coloured black. Connect the brown (live) wire to the terminal in the plug which is marked with the letter L or coloured red. The plug must not be used if the fuse cover/carrier is lost. The cover/carrier is indicated by the coloured insert at the base of the plug. A replacement cover/carrier must be obtained from your local Tricity Bendix Service Centre.

GREEN & YELLOW

CORD CLAMP

Permanent connection

WARNING: a cut off plug inserted into a 13 amp socket is a serious safety (shock) hazard. Ensure that the cut off plug is disposed of safely. In the case of permanent connection it is necessary that you install a double pole switch between the appliance and the electricity supply (mains), with a minimum gap of 3 mm between the switch contacts and of a type suitable for the required load in compliance with the current electrical regulations. The switch must not break the yellow and green earth cable at any point.