ADSL Ethernet Modem

Quick Installation Guide for Windows 95 OSR2, 98, NT 4.0, 2000, Me, XP (or later), Linux, and Macintosh Operating Systems

English Franais

Model 9001

Part Number R24.0306.00

English...1 Franais...25
U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois 60173-5157 USA
No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.2277014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide.
Copyright 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice.

English

For current product support and contact information, go to the following Web site: http://www.usr.com/broadbandsupport Thank you for purchasing the U.S. Robotics SureConnect ADSL Ethernet Modem, Model 9001. The following instructions will walk you through the installation of the modem and the U.S. Robotics SureConnect ADSL utility. After the installation is complete, you will have installed the following items: U.S. Robotics SureConnect ADSL Ethernet Modem U.S. Robotics SureConnect ADSL utility Macintosh and Linux Users
If you are installing the U.S. Robotics SureConnect ADSL Ethernet modem to a Macintosh computer or a system running Linux, refer to the section in this Quick Installation Guide titled Installing on a Macintosh Computer or in a Linux Environment.
It is very important that you have your serial number written down for future reference. If you ever need to call our Technical Support department, you will need this number to receive assistance. You can find your 12-character serial number on a bar code sticker located on the bottom of the modem and also on the box. You will also need your model number, it is noted below. Write your serial number in the space provided below. 9001 Serial Number Model Number
You can also locate your serial number on the Configuration tab in the U.S. Robotics SureConnect ADSL utility once the modem is installed.
Installation Overview & System Requirements
What You Need Before You Begin

ADSL and Internet service from your local telephone company or Internet Service Provider (ISP). A microfilter may be required for each telephone device (telephones, answering machines, and fax machines) that shares the same phone line as the ADSL signal. Make sure there is no filter installed between the ADSL modem and the telephone wall jack. Your user name and password if they were assigned by your ISP. A host computer with Ethernet 10/100 network interface card installed (RJ-45).

Computer Requirements

A host computer running Windows 95 (with Service Pack 2 installed), 98, NT 4.0, 2000, Me, XP (or later), Linux, or a Macintosh computer. Computers running Windows 95 or NT 4.0 must install Internet Explorer 4.0 or later. After Internet Explorer is installed, Netscape Navigator can be used. 32 MB of RAM and 10 MB of hard disk space (memory intensive applications may require more RAM). Pentium compatible CPU (or faster).
ADSL Network Requirements
ADSL service from your local telephone company or local ISP or access to an ADSL DSLAM (Digital Subscriber Line Access Multiplexer).

Power Requirements

The U.S. Robotics SureConnect ADSL Ethernet Modem obtains power from the included 10 volt DC power supply. Be sure to only use the included power supply when operating this device. This U.S. Robotics SureConnect ADSL Ethernet package includes the following items:
U.S. Robotics SureConnect ADSL Ethernet Modem, Model 9001

Ethernet Cable

Standard 7 ft RJ-11 telephone cable
Installation CD-ROM with User Guide and SureConnect utility

10 Volt DC Power Adapter

Quick Installation Guide

Optional Components

In some models there may be a microfilter included in the box, or a microfilter may be supplied by your ISP. Check with your ISP to see if a microfilter is needed. If you are required to install a microfilter, the next section discusses installation.
Inform your dealer if there are any incorrect, missing, or damaged parts. 4
Step 1. Connect Microfilters (If Necessary)
If there are no microfilters included in your package and your ISP did not provide any, skip to Step 2 of these installation instructions. If microfilters are required, install one on each telephone device (telephones, answering machines, and fax machines) that shares the same phone line as the ADSL signal. A microfilter is a small device used to lessen the amount of interference between ADSL signals and telephone signals. Microfilters only need to be used if the ADSL modem and a telephone device are sharing the same phone line. If microfilters are not used, you may experience background noise on your telephone while data is being transmitted. Data transmissions may experience interruption by telephone calls if a microfilter is not used.

Connect Microfilters to Telephone Devices
To install the microfilter, plug the phone into the microfilter, and then plug the microfilter into the telephone wall jack. Do not install a microfilter on the cable that connects your modem to the telephone jack unless the filter has a connection for both the telephone and the DSL device.
Make sure that your computer is on. You should have your operating system CD-ROM readily available.
Step 2. Install the Modem and the SureConnect Utility
To install the U.S. Robotics SureConnect ADSL Ethernet Modem and utility, insert the Installation CD-ROM into the CD-ROM drive of your computer. If the installation does not start automatically, go to your desktop and double-click My Computer, double-click the drive letter associated with your CD-ROM drive, and then double-click Setup.
The U.S. Robotics SureConnect ADSL Modem Installer Welcome window will display; click Next to continue installing the U.S. Robotics SureConnect ADSL Ethernet Modem.
You will then be prompted to select a location to install the files. The default location is C:\Program Files\U.S. Robotics\SureConnect ADSL Modem. If you would like to change the default location, click the Browse button to select a new directory. If you accept the default location, click Next.
A qualification test will run to verify that your system meets the minimum requirements for installation. The Results screen will display those items in your configuration that passed with a green flag and the ones that failed with a red flag. If your system passed the qualification, click Next.
If you are notified that your system has failed the qualification test, click the View Report button to identify which component(s) failed. Once you have identified which component(s) failed, refer to the Troubleshooting section of this Quick Installation Guide for further instructions.
Windows 95 Users Some Windows 95 users may require a necessary Windows component (Winsock 2) to be installed at this time. Click Next to launch the installation of this component and follow the on-screen instructions. Once the installation is complete, you will need to restart the U.S. Robotics SureConnect ADSL Ethernet Modem installation.
Step 3. Connect the Cables
Connect the Power Adapter
Be sure to only use the included power supply. Plug the power adapter cord into the 10VDC jack at the rear of the modem. Plug the power adapter into a standard wall outlet. The modem is always supplied with power, so there is no power switch to turn on. The PWR LED on the front panel of the ADSL modem will be illuminated if power is being supplied to the modem. Click Next.

U.S. Robotics SureConnect ADSL Utility
The U.S. Robotics SureConnect ADSL utility displays information regarding the ADSL connection and will assist in troubleshooting if there is a problem with the modem or the connection. To display the U.S. Robotics SureConnect ADSL utility, click the U.S. Robotics SureConnect ADSL utility icon located on the Task Bar in the lower right corner of your screen.

Run a Test

To run a test on the modem, open the U.S. Robotics SureConnect ADSL utility and go to the Test tab. Click the Test button and the utility will verify the status of the modem. It will also verify the connection to the telephone company and to the Internet. If one of these tests fails, follow the on-screen instructions to help identify and solve the problem.

SureConnection Lock

The SureConnection Lock can be found within the Monitor tab of the U.S. Robotics SureConnect ADSL utility. It can also be accessed through the the SureConnect icon menu. Right-click the icon located on the Task Bar in the lower right corner of your screen and select Lock. The lock allows you to suspend data traffic to and from your computer when you are away or not actively browsing the Internet. The lock can be password protected for added security. More information about this U.S. Robotics SureConnect ADSL utility is available by clicking the Help button located within the utility or by accessing the User Guide located on the Installation CD-ROM. 11

Troubleshooting

Troubleshooting Checklist
To help diagnose the problem, use the checklist below to help troubleshoot.
Confirm that you have secured the power adapter to the modem and to an active wall outlet. The PWR LED should be illuminated.
Confirm that you have secured the telephone cable to the telephone wall jack and to the modem. The ADSL LED should be illuminated.
Confirm that you have secured the Ethernet cable to the ENET port on the modem and to the computers network interface card. The ENET LED should be illuminated.
Have you contacted your Internet Service Provider to order ADSL service to your home? If you have yet to contact your ISP, you must do so as the modem will be inoperable without acquiring proper service from an ISP.

Verify that you are installing your ADSL equipment AFTER the Service Completion Date given to you when you ordered your ADSL Internet Service. If you have yet to contact your ISP, you must do so as the modem will be inoperable without acquiring proper service from an ISP.
Confirm that you do not have a microfilter installed on the RJ-11 cable that connects your modem to the telephone wall jack unless the filter has a connection for both the telephone and the DSL device.
If you were given software by your ISP to install, you need to install it.
Run a test using the U.S. Robotics SureConnect ADSL utility to identify any possible problems. For more information about how to run a test refer to the U.S. Robotics SureConnect ADSL Utility section of this Quick Installation Guide.
Status LEDs The U.S. Robotics SureConnect ADSL Ethernet Modem contains three LEDs on the front of the modem. The first from the left is the PWR LED, the second is the data transfer ENET LED, and the third is the ADSL LED. The operational status of the modem is indicated by the LED conditions listed below.
Indicates that power is being received from the power supply in the wall jack. No power is detected or the modem is not installed properly. A physical connection between the modem and the computer has been established and detected. Data traffic is flowing. A physical connection between the modem and the computer has not been established. Indicates that a DSL link has been established. Indicates that a DSL link is being negotiated. The DSL link has failed.

On Green

On Green Flashing Green

Off On Green

Flashing Green Off

Troubleshooting Tips

None of the LEDs are illuminated when the ADSL modem is powered on. Check the connection of the power adapter to the modem and to the wall outlet. Confirm that you are using the power adapter that was included with your U.S. Robotics ADSL Ethernet Modem package. My computer failed the system qualification test. The setup verifies that your computer has the minimum system requirements for several resources including hard drive space, RAM, operating system level, and processor speed. If any of these resources are under the required value, the Results screen will identify which resources did not meet the requirement. In a case of a resource being under the required value, update your computer to the recommended resource level. Refer to you computers documentation for instructions on how to upgrade your system. The Registration screen did not display. The Registration screen will only display if a connection to the Internet has been established. If your ISP gave you software to install, do so at this time. 13
Be sure to read and follow all of the installation instructions provided. Once the software is installed, you may need to establish a dial-up connection in order to access the Internet. If your ISP gave you software to install, they should have assigned you a user name and password as well. I ran a test using the U.S. Robotics SureConnect ADSL utility and the Modem test failed. The Modem test will fail if the computer is unable to communicate with the modem or if the modem does not successfully complete the self-test. Take the following steps to ensure your computer can communicate with the modem: Confirm that you have secured the Ethernet cable to the ENET port on the modem and to the network interface card. The ENET LED should be illuminated. Confirm that you are using the power adapter that came with the U.S. Robotics ADSL Ethernet Modem and that it is securely plugged into a wall outlet and the modem. The network interface card (NIC) did not acquire an IP address. Restart the computer and then run the test again. If the Modem test still fails, contact your ISP to verify the operational status of the modem. I ran a test using the U.S. Robotics SureConnect ADSL utility and the Line test failed. The modem is unable to communicate with the telephone company. In technical terms, the modem was not able to confirm a physical connection to the Digital Subscriber Line Access Multiplexer (DSLAM) located in the telephone companys central office. Confirm that the telephone cable is securely plugged into the modem and to an active telephone wall jack. Confirm that you do not have a microfilter installed on the RJ-11 cable that connects your modem to the telephone wall jack. If you do, remove it unless it has a jack for both the DSL and telephone. Reset the telephone line by unplugging all devices that share that phone number from their respective telephone wall jacks. Once they are all unplugged, plug them back in. If the line test still fails, call your ISP to ensure the DSL line is properly configured. I ran a test using U.S. Robotics SureConnect ADSL utility, and the Internet Connection Test failed. The modem was able to connect to the telephone company but was unable to reach the ISP. There may be a problem connecting to the Gateway or to the Domain Name Service (DNS) maintained by the ISP. Try disconnecting the dial-up connection and dialing it again. If the test still fails, call your ISP for assistance.

If you are using a firewall confirm that the SureConnect utility has permission to access the Internet.
How to uninstall the modem. Windows 95 1. Click Windows Start, select Settings, and click Control Panel. 2. Double-click Add/Remove Programs icon. 3. On the Install/Uninstall tab, select U.S. Robotics ADSL Ethernet Modem. You may have to scroll down to locate this program. 4. Click the Remove button. 5. The Modify, Reinstall or Uninstall screen will display. Click Uninstall and select Yes if asked to confirm the uninstall. 6. All components will then be uninstalled from the computer. Windows 98 and 2000 1. Click Windows Start, select Settings, and click Control Panel. 2. Double-click the Add/Remove Programs. 3. The Add/Remove Programs screen will display all the programs you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet Modem. You may have to scroll down to locate this program. 4. Click Add/Remove in Windows 98 or Change/Remove in Windows 2000. 5. The Modify, Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. 6. All components will then be uninstalled from the computer. Windows XP 1. Click the Start button and then click Control Panel. 2. Double-click Add/Remove Programs. 3. The Install/Uninstall tab will display all the programs you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet Modem. You may have to scroll down to locate this program. 4. Click the Add/Remove button. 5. The Modify, Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. 6. All components will then be uninstalled from the computer. Windows NT 1. Click the Start button and select Settings, then click Control Panel. 2. Double-click the Add/Remove Program icon. 3. The Add/Remove Programs screen will display all the programs you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet Modem. You may have to scroll down to locate this program. 4. Click the Add/Remove button.
The Modify, Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. 6. All components will then be uninstalled from the computer. Macintosh and Linux Unplug all cables from the computer and the modem.

When I complete my installation, the Test tab of the U.S. Robotics SureConnect ADSL utility displays and I cant surf the Internet. Click the Test button in the Test tab to initiate a test on the modem. The cause of the failure will be identified in the lower half of the screen. While trying to surf the Internet, I received a Page Not Found or similar error. Your computer may not have acquired an IP address from your providers DHCP server when you established the connection. Disconnect your dial-up connection, and then reconnect it to force a new request. If you are still receiving an error, restart the computer. The modem installed properly, the PWR LED is on, the phone line is connected, but the ADSL LED is off or keeps flashing. Review the Troubleshooting Checklist at the beginning of this section. Go to the U.S. Robotics SureConnect ADSL utility Monitor tab and press the Reset button once. The modem will re-establish the connection; this may take a moment. Open up the U.S. Robotics SureConnect ADSL Utility by clicking the icon on the Task Bar. Go to the Test tab and run a test on the modem in order to identify the cause of the failure. Call the ISP. I cant connect to the Internet. Review the Troubleshooting Checklist at the beginning of this section. Open up the U.S. Robotics SureConnect ADSL utility by clicking the icon on the Task Bar. Go to the Test tab and run a test on the modem in order to identify the cause of failure. Verify that you have entered your correct user name and password for your DSL service provider. Make sure that your TCP/IP property settings match the information supplied by your service provider. Most service providers require that the computer obtain an IP address directly from the provider using DHCP. Call your ISPs help desk for further information on their connection and registration. The ADSL LED is flashing or is not illuminated. Make sure that the RJ11 cable is properly connected in the ADSL port on the rear of the modem and in the phone wall jack in your home. The ADSL LED on the front of the modem should be illuminated. 16
I password protected my SureConnection lock and I dont remember my password. You will need to uninstall the SureConnect utility and reinstall it in order to deactivate the password. Once you reinstall the SureConnect utility there will be no password activated. Refer to the uninstallation instructions located in the Users Guide located on the Installation CD-ROM or by clicking the Help button in the SureConnect utility. When I complete my installation, the Test tab of the U.S. Robotics SureConnect ADSL Utility displays and states theat the modem test failed but I can still surf the Internet. The modem is not connected to the computer. Using either a USB cable or an Ethernet cable attach the modem to the computer and try the test again. If you have a router, hub or switch between the modem and the computer, this version of SureConnect will not detect the modem. In order for SureConnect to detect the modem and display its status, the modem must be connected directly to the computer. The modem will still function properly, however the SureConnect Utility cannot be used. You may safely delete the SureConnect Utility shortcut from your Startup folder or use Add/ Remove Programs to uninstall the SureConnect Utility.

Technical Support

Go to the Support section of the U.S. Robotics Web site at www.usr.com/broadbandsupport. Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. If you cant connect to the Internet, contact your ISP for assistance.
For current support contact information, go to the following Web site: http://www.usr.com/support

Regulatory Information

Manufacturers Declarations of Conformity FCC Declaration of Conformity
We declare under our sole responsibility that the U.S. Robotics SureConnect ADSL Ethernet Modem to which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of measurement Federal Communications Commission 47 CFR Part 15, subpart B 1) 15.107 (e) Class B Conducted Limits 2) 15.109 (g) Class B Radiated Emissions Limits FCC Class B Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: this device may not cause harmful electromagnetic interference, and this device must accept any interference received including interference that may cause undesired operations. Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna or cable input device. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

The user may find the following information prepared by the Federal Communications Commission helpful: Consult the dealer or an experienced radio/TV technician for help. Telephone Interference Bulletin This document is available on the Internet through the FCC Consumer Information Bureau Home Page at http://www.fcc.gov/cib. Under Consumer Information Directory>Telephone>Miscellaneous Telephone Information, select Interference to Telephones. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. In order to maintain compliance with the limits of a Class B digital device, U.S. Robotics requires that you use a quality interface cable when connecting to this device. Suggested cable type is 90-ohm USB cable for the USB port, and standard telephone cable for the RJ-11 port. The telco cable needs to be connected with a minimum 26AWG telephone cable. UL Listing/C-UL Listing This information technology equipment is UL Listed and C-UL Listed for both the US and Canadian markets respectively. FCC Part 68 Registration Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following Universal Service Order Code (USOC) jacks: RJ11.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See this document for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment, U.S. Robotics ADSL Ethernet Modem, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact: USR - Walnut 528 Spanish Lane Walnut, CA 91789 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. There are no serviceable parts in this equipment. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. For Canadian Modem Users Utilisateurs de modems au Canada Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. Le prsent appareil numrique nmet pas de bruits radio-lectriques dpassant les limites applicables aux appareils numriques de la classe B prescrites dens le Rglement sur le brouillage radiolectrique dict par lIndustrie. NMB-003 Customer Information Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Notice: The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on a interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. AVIS : Le nombre quivalent de sonneries (REN) affect chaque terminal indique le nombre maximal de terminaux qui peuvent tre branchs une interface tlphonique. Lquipement terminal dune

Data Rate: G.dmt: 8Mbps (downstream), 1Mbps (upstream) G.lite: 1.5Mbps (downstream), 512Kbps (upstream) Media Type: Simultaneous data/voice (can coexist with HPNA) Service Provider: Digital Subscriber Line Access Multiplexer (DSLAM) Media Connection: Ethernet cable connection to computer, RJ-11 connection to ADSL provider Computer Requirements: Host Interface: Network Interface Card 10/100 (RJ-45) System Requirements A host computer with Ethernet 10/100 network interface card installed (RJ-45). A host computer running Windows 95 (with Service Pack 2 installed), Windows 98, 2000, Me, NT 4.0, XP, Linux, or Macintosh. A host computer running Internet Explorer 4.0 or later for computers running Windows 95 and Windows NT 4.0. 32 MB of RAM and 10 MB of hard disk space (memory intensive applications may require more RAM). Pentium or faster compatible CPU. Physical Characteristics: LEDs: PWR, ENET and ADSL Dimensions: Width = 7.1 in., Depth = 4.3 in., Height = 1.7 in., Weight: 8.2 oz. Power: Consumption: 10V DC, Input: 120V AC 60Hz, Output: 10V DC 680mA Environmental Operating Temperature: 0 to 50 degrees Celsius Non-Operating Storage Temperature: -20 to 70 degrees Celsius Operating Humidity: 10% to 90% non-condensing Non-Operating Humidity: 5% to 95% non-condensing
U.S. Robotics Corporation Limited Warranty
HARDWARE: U.S. Robotics warrants to the end user (Customer) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from U.S. Robotics or its authorized reseller: Two (2) Years U.S. Robotics sole obligation under this express warranty shall be, at U.S. Robotics option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, U.S. Robotics may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of U.S. Robotics. Replacement products may be new or reconditioned. U.S. Robotics warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. SOFTWARE: U.S. Robotics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from U.S. Robotics or its authorized reseller. U.S. Robotics warrants the media containing software against failure during the warranty period. No updates are provided. U.S. Robotics sole obligation under this express warranty shall be, at U.S. Robotics option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable U.S. Robotics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. U.S. Robotics makes no warranty or representation that its software products will meet Customers requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any thirdparty products listed in the U.S. Robotics software product documentation or specifications as being compatible, U.S. Robotics will make reasonable efforts to provide compatibility, except where the non compatibility is caused by a bug or defect in the third partys product or from use of the software product not in accordance with U.S. Robotics published specifications or User Guide. THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE. U.S. Robotics shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to U.S. Robotics for repair, whether under warranty or not. OBTAINING WARRANTY SERVICE: Customer must contact a U.S. Robotics Corporate Service Center or an Authorized U.S. Robotics Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from U.S. Robotics or its authorized reseller may be required. Products returned to U.S. Robotics Corporate Service Center must be pre-authorized by U.S. Robotics with a Service Repair Order (SRO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at U.S. Robotics expense, not later than thirty (30) days after U.S. Robotics receives the defective product. Return the product to:

In The United States: USR-Walnut 528 Spanish Lane Walnut, CA 91789 In Canada: U.S. Robotics Unit - Mayfield Place Richmond, B.C. Canada V6V 2G9
WARRANTIES EXCLUSIVE: IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERS SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. U.S. ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMERS OR ANY THIRD PERSONS MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD. LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. Manufacturers Disclaimer Statement The information in this document is subject to change without notice and does not represent a commitment on the part of the vendor. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy or fitness for any particular purpose of this document. The manufacturer reserves the right to make changes to the content of this document and/or the products associated with it at any time without obligation to notify any person or organization of such changes. In no event will the manufacturer be liable for direct, indirect, special, incidental or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages. This document contains materials protected by copyright. All rights are reserved. No part of this manual may be reproduced or transmitted in any form, by any means or for any purpose without expressed written consent of its authors. Product names appearing in this document are mentioned for identification purchases only. All trademarks, product names or brand names appearing in this document are property of their respective owners.

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