Bearing recess

Front feet The front feet have rubber pads to reduce slippage on the desktop.
Rear feet The rear feet are on rollers, allowing them to move when adjusting incline.
Next step: Unpack the pen display and mount it on the Cintiq stand. See page 11.
Unpacking your Cintiq Page 10
UNPACKING AND MOUNTING THE CINTIQ PEN DISPLAY
Remove any packing materials from the back of the display unit and cabling. Mount Cintiq on the stand: Make sure the stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it. Securely grasp Cintiq with both hands; the display should face toward you, with the power switch and LEDs located at the top. Align Cintiq parallel to the front of the stand so the bearing hub is located between the V-shaped upper edges of the stands bearing recess. The V-shaped edges will serve as a guide for positioning the bearing hub. See A below. With the back of Cintiq resting against the stand, lower Cintiq until the bearing hub rests securely in the bearing recess. See B on the following page. The display unit will be held in place by gravity; there will be no audible snap to indicate a mechanical lock.
Bearing hub Bearing recess
If you do not need to rotate the Cintiq pen display, you can secure it to the stand with the rotation lock screws. See Optional display configurations on page 61. To learn about other mounting options, see Using an alternate mount or stand on page 62.
Unpacking your Cintiq Page 11
When operating the incline adjustment levers, Cintiq must be mounted on the stand with the stand feet resting on a stable, flat surface. The stand is spring-loaded and can snap back quickly, causing injury or damage if not operated properly.
After the display unit has been mounted on the stand, remove the foam blocks that lock the adjustment levers in place. Save these blocks with the other packaging materials; you will need them if in the future you want to ship Cintiq.

Your Cintiq interactive pen display Page 16

INSTALLATION

The computer treats the interactive pen display as two separate devices (the display and the pen tablet). Therefore, the installation process is completed in two stages: First install as a display. Then install as a pen tablet. Both stages require hardware and software installations and adjustments. Carefully follow ALL instructions. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.

SYSTEM REQUIREMENTS

Make sure your computer meets the following minimum system requirements: PC. Windows 7, Vista, XP (32 and 64 bit). DVI or VGA connector, available USB port, and CD-ROM drive. Macintosh. OS X, v10.4 or greater. DVI or VGA connector, available USB port, and CD-ROM drive. Cintiq supports both digital (DVI) and analog (VGA) video signals. If updating your video card, first complete the video card installation before connecting Cintiq. If you have another display that is compatible with your video card, you can use that display to verify the video card is operating correctly. Although you can connect Cintiq to either a DVI or VGA video card, connecting to a DVI video card generally results in optimum performance. Notes: Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use Cintiq with another display, you will need two video cards or a video card with dual output. You may be able to set up Cintiq as a mirrored, extended, or independent display. When working with more than one monitor, Cintiq will map to the monitors based upon how your system is configured. By default, if you are in mirror mode, the pen display will map to the entire space on each monitor. See your hardware and operating system documentation for details on configuring your system for use with multiple monitors. A Display Toggle function is available for use with multiple display systems. This enables you to toggle the screen cursor between Cintiq and your other displays.

Installation Page 17

STEP 1: DISPLAY INSTALLATION
In this step, Cintiq is installed as a display on your system. Important: Never connect or disconnect the video or power cables while your computer or pen display are powered on. This can damage the display or video card. 1. Turn off your computer. 2. If your computer has only one video connector, unplug your previous monitor or add a second video card. Determine if your computer has a digital (DVI) or analog (VGA) connector, and set the DVI/VGA switch located on the back of Cintiq for the video connection you are using. Move the switch toward the tablet edge for Digital (DVI-I or DVI-D), and move it toward the OSD buttons for Analog (VGA). See A in the connection diagram on page 19. 3. Making sure to tighten the connector thumbscrews, follow the below instructions for your video connector. See B in the connection diagram.

ERASING

In supporting applications, the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text, then lift the eraser from the pen display screen to delete the text.
Working with your Cintiq Page 28

USING THE PEN HOLDER

An integrated pen holder is located at the back of the pen display. The pen holder is a handy feature for those times when it is inconvenient to use the desktop pen stand. Note: The pen holder is not available for use when routing the cable to exit through the top cable opening.
Working with your Cintiq Page 29

PEN DISPLAY CONTROLS

To improve your workflow in graphics or other applications, the Cintiq pen display features ExpressKeys and Touch Strips. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip.
Touch Strips (located on back of unit, one on each side) Slide your finger over the Touch Strip to zoom, scroll, or issue an assigned keystroke function. By default, the Touch Strips enable you to zoom in most graphics applications and to scroll in other applications. You can also set them to issue custom keystrokes. For example, you might set a Touch Strip function to change brush sizes when working in Photoshop. See Using the Touch Strips on page 32. Touch Toggle button Press to toggle between Touch Strip functions. The left button toggles the left Touch Strip functions, and the right button toggles the right Touch strip. LEDs indicate which of four available Touch Strip functions are active.
ExpressKeys Press the customizable ExpressKeys to perform frequently used functions or keystrokes, or to emulate button clicks or modifier keys. See Using the ExpressKeys on page 31. A Display Toggle function is also available for use on multiple monitor systems. This feature allows you to use your pen on the Cintiq pen display to navigate the screen cursor to any display on your system.

GENERAL DISPLAY PROBLEMS

No display. Power LED is off. Verify that the light on the AC power adapter is on and the power cable is securely plugged into Cintiqs power receptacle. Check that the Cintiq power switch is turned on. Check the contrast, brightness, and backlight controls. Adjust as necessary. Or, open the OSD menu and select the RESET option. Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard. Turn off both your computer and the pen display. Check the video cable for bent or broken connector pins. Then properly connect the video cable and turn on the pen display and your computer. Verify that the DVI/VGA switch is properly set. Restart your computer after changing the position of the switch. Verify that the video card is properly installed. Check that your computer is turned on. Verify that the video cable is properly connected. Turn off both your computer and the Cintiq pen display. Check the video cable and any video adapters for bent or broken connector pins. Then properly reconnect the cables and turn on Cintiq and your computer.
No display. Power LED is lit blue.
The power LED is lit orange. A no signal go to power save message appears briefly on your display screen.
A cable disconnect go to power save message briefly appears on your display screen.

Troubleshooting Page 47

An out of range message appears briefly on your display screen.
A set refresh range message appears briefly on your display screen. The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an afterimage remains for a short period of time. Color quality is inaccurate.
The input signal frequency is incorrectly set or not compatible with Cintiq. Set the refresh rate to a vertical frequency that is compatible with Cintiq. If your video card driver supports adjustment of the horizontal frequency, make sure it is set to a compatible value. See the Product specifications on page 68 for frequency range details. On a single monitor system you will need to connect a different display to change the refresh rate. The resolution or refresh rate is set too high. See the Product specifications on page 68 for details about the maximum (native) resolution, refresh rate, and other resolution sizes that can be used with Cintiq. Set the display properties to detect plug and play monitors.

The pen tip and screen cursor do not properly line up. The screen cursor moves but it does not jump to the pen tip location when the pen is placed on the display screen, and it does not follow the pen tip when the pen is moved across the display.
When using Cintiq on a multiple monitor system, you cannot use the pen to control the other monitor(s).

Troubleshooting Page 52

The line you are drawing does not line up with the location of the screen cursor.
To function properly, some applications require that the pen is set to PEN mode. Make sure the pen has not been toggled to MOUSE mode. If the pen is set to PEN mode and the problem still exists, then you may have a corrupted preferences file. Follow the instructions in the Windows or Macintosh troubleshooting sections to create a new preferences file. When you are not using the pen, remove it from the pen display surface or the Cintiq will continue to send data, keeping the computer awake. When the pen is not in use, place it in the pen holder, or at some location near the pen display but not on the display. Leaving your pen on the display may interfere with screen cursor positioning when using other input devices. The tablet portion of Cintiq emits electromagnetic waves at a certain frequency. If another tablet is too closely placed to Cintiq it may interfere with screen cursor positioning. If this occurs, move the tablet further away from Cintiq. Some applications can override and control the ExpressKey and Touch Strip functions. See the Software Users manual for information on using applications integrated for tablet control. If you use application-specific settings, be sure you have updated the settings for the correct application. As you press the Touch Toggle button, be sure you are not inadvertently touching the Touch Strip on the back of the unit. The toggle function will not activate if you are using (or touching) a Touch Strip at the same time you press the Touch Toggle button.
The computer does not go to sleep. The screen cursor jumps back when using your regular mouse or trackball. The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys or Touch Strips perform a different function than what is set in the Wacom Tablet control panel. Touch Strip functions do not toggle properly, or toggle erratically when pressing the Touch Toggle button.

Troubleshooting Page 53

WINDOWS-SPECIFIC PROBLEMS
You suspect the Cintiq preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with your preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. It is a good idea to first back up your tablet preferences. In the TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP. and follow the prompts. Then, delete the tablet preferences a follows: Single user. In the TABLET PREFERENCE FILE UTILITY dialog box, click the REMOVE button under MY PREFERENCES to delete the preferences for the current user. Multiple users. Click the REMOVE button under ALL USER PREFERENCES to delete preferences for multiple users. Note that administrator rights are required to delete preferences for all users. Relaunch any currently open tablet-aware applications that you may be running. You can quickly restore tablet preferences that have been backed up by clicking RESTORE. under MY PREFERENCES. Restart Windows for your Wacom tool settings to be correctly recognized.

After changing right- and lefthanded settings in the computers mouse control panel, the pen tip no longer functions properly.

Troubleshooting Page 54

MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box appears telling you that either the driver failed to load or the pen display preferences have not yet been created. The tablet portion of the pen display was not detected at startup. Make sure the USB interface cable is securely connected to an active USB port on your computer or to a USB hub. Make sure that the Cintiq power LED is on and is glowing blue. If this does not correct the problem, see Troubleshooting on page 42. From the GO menu, select the UTILITIES folder and launch the SYSTEM PROFILER. Select USB from the HARDWARE section of the CONTENTS list. A Wacom USB pen display model should be listed. If a pen display model is not listed, check the pen display USB cable connection or try plugging the pen display into a different USB port. If this does not help, contact Wacom for Technical Support. See Technical support options on page 57. Use the Wacom Tablet Utility to work with your preferences. Close any open applications. Open the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the WACOM TABLET UTILITY. It is a good idea to first back up your tablet preferences. In the WACOM TABLET UTILITY dialog box, select CURRENT USER or ALL USERS. Then click BACKUP. and follow the prompts. Then, delete the tablet preferences as follows: Single user. When the utility starts, select CURRENT USER and click on the REMOVE button. Log out, then log back in. When the pen display driver loads it will create a new preferences file with the factory defaults. Multiple users. When the utility starts, select ALL USERS and click on the REMOVE button. Log out, then log back in. When the pen display driver loads it will create new preferences files with the factory defaults. You can quickly restore tablet preferences that have been backed up for the CURRENT USER or ALL USERS by clicking on the RESTORE. button within the utility. Note: Do not manually remove the WACOM TABLET.PREFPANE file from the main LIBRARY PREFERENCEPANES folder. This file is only to be removed when uninstalling the Wacom software driver, and then only when using the WACOM TABLET UTILITY. Recalibrate the pen display.
You suspect the pen display preferences may be corrupted, or want to make certain that all settings are at their factory defaults.

Troubleshooting Page 55

Ink does not work correctly with the pen display.
There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition. 1. Open the SYSTEM PREFERENCES pane, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders. Remove the following preferences: COM.APPLE.INK.FRAMEWORK.PLIST COM.APPLE.INK.INKPAD.PLIST COM.APPLE.INK.INKPAD.SKETCH 3. Go back to SYSTEM PREFERENCES and INK, and then enable handwriting recognition. 4. Test the Ink function using your Wacom pen display and pen. If this procedure does not resolve your problem with Ink, contact Apple Support for further assistance. Wacom is not the software manufacturer for Ink and we are limited in our abilities to support a third party software application.

Troubleshooting Page 56

TECHNICAL SUPPORT OPTIONS
If you have a problem with your Cintiq pen display, first check the Installation section in this guide to make sure the unit is installed correctly. Then review the Troubleshooting procedures. If you cannot find the answer in this guide, you may find updated information about your problem in the appropriate Read Me file for your platform (located on the Installation CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region. If you have an Internet connection you can download the latest software drivers from the Wacom web site for your region. See Obtaining driver downloads on page 58. If you cannot solve the problem and you think your Wacom product is not working properly, contact the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me file, located on the Installation CD, for contact information. When you call, you should be at your computer with the following information available: This manual. Pen display serial number. (See the label on the back of the unit. You may have to rotate the unit in order to see the serial number label.) Driver version number. (See the Installation CD or click on the Wacom Tablet control panel ABOUT button.) The make and model of your computer, and operating system version number. The make, model, and connection type of your video card. A list of peripheral devices attached to your computer. The software application and version you were using when the problem occurred. The exact wording of any error message that appeared on your screen. What happened and what you were doing when the problem occurred. How you tried to solve the problem.

Troubleshooting Page 57

OBTAINING DRIVER DOWNLOADS
Wacom periodically updates the software driver for the tablet portion of the interactive pen display to maintain compatibility with new products. If you are having a compatibility problem between your interactive pen display and a new hardware or software product, it may be helpful to download a new Wacom software driver (when available) from the Internet. USA, Canada, Central and South America

Worldwide Web: http://www.wacom.com/productsupport Software updates
Europe, Middle East and Africa
Worldwide Web: http://www.wacom.eu/downloads Software updates
Worldwide Web: http://tablet.wacom.co.jp/download Software updates (Japanese)

Asia Pacific (English)

Worldwide Web: http://www.wacom-asia.com Software updates (English)
Worldwide Web: http://www.wacom.com.cn Software updates (Simplified Chinese)
Worldwide Web: http://www.wacomkorea.com Software updates (Korean)

Taiwan

Worldwide Web: http://www.wacom.com.tw Software updates (Traditional Chinese)

Troubleshooting Page 58

APPENDIX
This section contains tips on caring for your Cintiq, instructions on how to uninstall the software, your license and warranty, and more.

CARING FOR CINTIQ

Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen. Keep Cintiq, the Cintiq stand, and the Grip Pen in a clean, dry place and avoid extremes in temperature. Room temperature is best. Cintiq, the Cintiq stand, and the Grip Pen are not made to come apart. Taking apart the product will void your warranty. Important: Take care to never spill liquids onto the pen display or pen. Be especially careful of getting the display, ExpressKeys, Touch Strips, or pen buttons and tip wet as they contain sensitive electronic parts that will fail if liquids enter them. To clean the Cintiq casing, the Cintiq display stand, or the Grip Pen, use a soft, damp cloth; you can also dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or other solvents to clean the unit casing or pen. To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only a light amount of pressure to the display screen and do not make the surface wet. Do not use detergent to clean the display screen; this may damage the pen display screen. Damage of this kind is not covered by the manufacturers warranty.

Appendix Page 59

REPLACING THE PEN TIP
The pen tip (nib) will wear with normal use. Excessive pressure will cause it to wear sooner. If your interactive pen display has a coated surface a worn nib may cause damage. To avoid this, periodic tip replacement is recommended. 1. Unscrew the pen stand base to access the nib extraction tool and replacement nibs.
Nib extractor Replacement nibs 6 standard nibs, black 1 stroke nib, white 3 hard felt nibs, gray

2. Clasp the old nib with the nib extraction tool, pair of tweezers, needle-nosed pliers, or similar instrument and pull it straight out of the pen. 3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops.

Pen nib

1 mm (0.04 inch) or less
Note: Stroke nibs are spring-loaded, providing additional tactile feedback when you are working with the pen or optional airbrush. They are installed in the same manner as a standard pen nib. Warning Choking hazard. Prevent children from swallowing the pen nip or side switch. The pen nib or side switch may accidentally be pulled out if children are biting on them.
To order replacement parts, see Available parts and accessories on page 72. Important: When the pen is not in use, place it in the pen stand, the pen holder, or lay it flat on your desk. When the optional Airbrush is not in use, lay it flat on your desk. To maintain the sensitivity of your input tools, do not store them in a container where they will rest on their tip or eraser.

Appendix Page 60

OPTIONAL DISPLAY CONFIGURATIONS
After mounting the pen display unit on the Cintiq stand, you can rotate the pen display to a variety of positions. If you do not plan to rotate the Cintiq and want to fasten it more securely to the stand, install the rotation lock screws as shown below. To lock Cintiq to the display stand: Rotate the pen display to the standard landscape position (with power switch located at top of unit). Two holes in the stand will line up with two screw holes on the Cintiq unit. Use a Phillips-head screw driver to insert the lock screws and hand-tighten them.
Caution Avoid placing excess physical pressure on the Cintiq stand; doing so can damage the stand.

Lock screws

Appendix Page 61
USING AN ALTERNATE MOUNT OR STAND
Cintiq can be attached to any mount arm or stand conforming to the VESA 100 standard. Mounting screws that are 4 mm wide with a 0.7 mm pitch (M4 Regular), with a screw clearance depth from mm are required. To attach Cintiq to a VESA 100 mounting platform: 1. Turn off your computer and power off Cintiq. Then disconnect all cables from between the unit and your computer. 2. Remove Cintiq from its stand and place it face down on a flat, soft surface (such as a cloth spread across a desktop). 3. Remove the bearing hub by unscrewing the four bearing hub attachment screws. Then carefully separate the bearing halves and remove the bearing stopper to free up the cabling. Take care not to lose the small bearing stopper found within the inner groove of one of the hub sections.

PEN AND DIGITAL INK CAPABILITIES IN WINDOWS
Microsoft Windows 7 and Vista provide extensive support for pen* input. When using the interactive pen display with a computer running Windows 7 or Vista, your experience is enhanced by powerful note taking, handwriting recognition, fast navigation, and other digital inking options designed to give you quick, intuitive results with the Wacom pen. Note taking. Use your Wacom pen to jot notes and capture quick sketches in Windows Journal. Journal simulates a physical notebook, but with the advantages of digital note taking. You can choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser of your Wacom pen. Journal also includes a powerful search engine that can even locate your handwritten content. Handwriting recognition. Because Windows 7 and Vista include powerful handwriting recognition capabilities, you can use your Wacom pen to quickly enter handwritten information anywhere the computer accepts typed input. You can convert your handwritten content to typed text at any time. Gestures. Use your Wacom pen to make simple gestural movements on the pen display to trigger customizable actions for navigation, editing, and other functions. To customize your gestures, select the FLICKS tab in the PEN AND INPUT DEVICES control panel. Digital Ink in Microsoft Office 2007. Use your Wacom pen to full advantage with the enhanced digital mark-up and inking tools available in Microsoft Office 2007 or later applications running on Windows 7 or Vista. Found on the REVIEW tab within applicable applications, these tools provide a consistent set of inking options. For quick access, you can add specific inking tools to the Quick Access Toolbar located at the top of each application. To make the most of the pen in Microsoft Windows, be sure to study the documentation that came with your system, including the Windows training tools and Tablet PC tutorial. You can access the Tablet PC Pen Training from the START menu by choosing ALL PROGRAMS, TABLET PC, and TABLET PC PEN TRAINING. Note: The following workarounds in the software driver for the tablet portion of the pen display improve performance in Windows 7 and Vista: The Pen Flicks and press-and-hold-to-right-click features are disabled in graphics applications using the Wintab API. There is no pressure sensitivity in Journal and other Ink features when both the FLICKS and press-and-hold-to-right-click features are disabled in the PEN AND INPUT DEVICES control panel.

PART NUMBER

KP-501E-01

KP-400E-01

KP-701E-01

KP-300E-01

Inking Pen. This pressure- and tilt-sensitive drawing pen was created to provide immediate feedback at your pen tip on the drawing as well as on your computer screen. The pressure-sensitive Inking Pen comes with inking cartridges and two polyacetal tips for inkless drawing. It has a pressuresensitive tip, but no eraser and no side switches. Includes the following accessories: Pen stand, standard nibs (qty 2), inking nibs (qty 3). Note: When you purchase an Inking Pen, it comes with a polyacetal nib in the pen. Use the nib extractor (silver ring) to gently remove the polyacetal nib from the pen. Then insert one of the silver-colored cartridges that come with the Inking Pen. The cartridge tip has a waxy coating that you will need to rub off before you can begin inking.

KP-130-01

Appendix Page 72
Replacement nibs for Grip Pen, Airbrush, or Classic Pen Standard nib firm, plastic nib, black, qty 5 Stroke nib spring loaded nib, more of a brush-like feel, qty 5 Hard felt nib softer nib for a pencil or marker on paper feel, qty 5 Flex nib a flexible, elastomeric nib, that provides a higher friction feel, qty 5 Felt nib, chisel tip, qty 5 Nib set, for Art Pen Grip Pen, professional accessory kit Pen grip, standard Pen grip, thick bodied for pen use without side switch Pen grip, standard for pen use without side switch
ACK-20001 ACK-20002 ACK-20003 ACK-20004 ACK-20005 ACK-20006 ACK-40001 ACK-30001 ACK-30002 ACK-30003
For a list of other available parts and accessories, visit the Wacom web site for your region. For order information see Ordering parts and accessories on page 71.

Appendix Page 73

RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly that is, in strict accordance with applicable instructions it may cause interference with radio and television reception.

FCC NOTICE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. You can determine whether the equipment is causing interference by powering it off. If the interference stops, it was probably caused by the equipment. If the equipment does cause interference to radio or television reception, you may be able to correct the interference by using one or more of the following measures: Rotate the television or radio antenna until the interference stops. Move the equipment farther away from the television or radio. Plug the equipment and computer into an outlet that is on a different circuit from the television or radio. If necessary, consult your Wacom dealer or an experienced radio/television technician for help. Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate your authority to operate the product.

Appendix Page 76

WARRANTY SERVICE IN THE U.S.A. AND CANADA
To obtain Warranty service within the U.S. or Canada contact: Wacom Customer Care Center Phone: 1.360.896.9833 Email Inquiry form: http://www.wacom.com/productsupport/email.cfm
WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA
For products purchased or used outside of the United States and Canada, the warranty period is one (1) year from the date of original purchase. Upon discovery of a defect in the product, except in the Software, within the Warranty Period you should contact your local dealer or distributor. If an authorized Wacom repair center is not available in your local country you will be responsible for all transportation costs including duties and taxes to and from the Wacom repair center. In all other respects, the terms of the warranty as set forth above apply to such sales.
Wacom Technical Support in Asia Pacific (except Japan and China)
Detailed Asia Pacific Limited Warranty policy and product registration may be found online at http://www.wacom-asia.com To obtain technical support or Warranty service within Southeast Asia, Oceania and Taiwan, please contact the Wacom Customer Support Service. Phone numbers can be found here: http://www.wacom-asia.com/support/contact Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please contact in writing:
IN NORTH AND SOUTH AMERICA CONTACT:
Wacom Technology Corporation 1311 SE Cardinal Court Vancouver, Washington 98683 U.S.A.

IN JAPAN CONTACT:

Wacom Co., Ltd. 2-510-1 Toyonodai Otone-Machi, Kitasaitama-Gun Saitama, 349-1148 Japan

IN ASIA PACIFIC CONTACT:

Wacom Co., Ltd. Asia Pacific Office Harmony Tower 18F, 1-32-2 Hon-Cho, Nakano-Ku, Tokyo 164-0012 Japan
IN MAINLAND CHINA (EXCEPT HONG KONG) CONTACT:
Wacom China Corporation Unit 2807, 28th Floor, SK Tower No 6 Jia, Jianguomenwai Avenue, Beijing, 100022, China E-mail: support@wacom.com.cn

Appendix Page 77

LICENCE WARRANTY CONDITIONS
(EUROPE, AFRICA AND MIDDLE EAST)
SOFTWARE LICENCE AGREEMENT
Important customer information
The scope of delivery of this product covers copyright-protected computer programs ("software"), which are the inalienable intellectual property of WACOM Europe GmbH ("WACOM"). This software is an integral component of the product and is also held on the associated data carrier. The software of WACOM and the associated rights of use are not included with the purchase of this product from your retailer. WACOM grants you-the user-the right to use the software exclusively in accordance with the conditions stipulated in this licence agreement. By purchasing this product, you agree to the following licence conditions.

Appendix Page 80

CINTIQ EXCHANGE POLICY
Should your Cintiq Interactive Pen Display become defective during the warranty period, Wacom Europe GmbH offers an exchange program. Please follow the procedure described below and note the restrictions: Note: The Cintiq exchange program can only be offered for countries of the European Union with the exception of Malta, Cyprus, the Canary Islands, and the French Overseas Territories. Note: You must have registered your Cintiq Interactive Pen Display at Wacom Europe GmbH if you want to take advantage of the exchange program. If you believe your Cintiq Interactive Pen Display is defective, please contact our Technical Support Staff (see section Support Staff in this manual). Please have the serial number of the defective unit, an error description and a copy of your original invoice at hand. If our support staff agrees that your Cintiq is defective, you will be asked to give your address for picking up the defective unit. You will receive a refurbished Cintiq display unit in exchange for your defective unit. Note: The delivery time for the exchange unit varies between 2 and 5 work days, depending on the country it is shipped to. Pick-up service of the defective unit may be separate from the delivery of the exchange unit! Note: You will not get back the very same unit that you handed in! Should you prefer to get back the very same unit, please send in your defective Cintiq directly to your nearest Wacom office, or ask your local dealer or distributor. Note: Wacom Europe GmbH reserves the right to invoice for shipping, checking and refurbishing the sent-in Cintiq unit if a copy of the original invoice or the error description is missing, or if they do not correspond with the sent-in unit. Note: Wacom Europe GmbH reserves the right to invoice for the exchange unit if the defective unit has not arrived at Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit.
In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your dealer or distributor, however the fast exchange program is only available as described above. Note: Wacom Europe GmbH reserves the right to change or cancel this service for all or some regions without further notice.

Appendix Page 81

GLOSSARY
Active area. The area of the pen display where your pen is detected. Application-specific settings. Pen display tool and tablet settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize the pen to behave uniquely in different applications. Your application-specific settings are in effect whenever you use the application. Aspect. The ratio between the vertical and horizontal dimension of the active area on the pen display. Click force. The amount of force you must apply to the tip of your pen for a click to occur. Double-click assist. A function of the Wacom Tablet control panel that makes it easier to double-click by setting the size of the double-click distance. Double-click distance. The maximum distance (in screen pixels) that the cursor can move between clicks and still be accepted as a double-click. Increasing the double-click distance makes doubleclicking easier, but may cause a delay in brush strokes in some graphics applications. Double-click speed. The maximum time that can pass between clicks and still be accepted as a double-click. Eraser-aware application. A software application that has built-in support for the pen eraser. These applications take advantage of the eraser in different ways, depending on what makes sense for the application. Journal. A Microsoft Windows application that electronically simulates a physical journal pad, but with the advantages of digital note taking. For example, you can create quick sketches and jot handwritten notes that can be converted to text and sent on to colleagues for digital mark-up. Journal includes a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser end of your Wacom pen. Additionally, your handwritten content is searchable within Journal. Modifier. Modifier keys include SHIFT, ALT, and CTRL for Windows, or SHIFT, CONTROL, COMMAND, and OPTION for Macintosh. You can customize your pen functions to simulate a modifier key. Mouse acceleration. A setting that allows you to adjust the screen cursor acceleration when using mouse mode. Mouse mode. A method for positioning the screen cursor. When you place the pen on the pen display, you can move the screen cursor with a pick up and slide motion similar to using a traditional mouse. This is known as relative positioning. See also pen mode in this glossary. Mouse speed. A setting that allows you to adjust the speed at which your screen cursor moves when using mouse mode.

GENERAL

Product Name Product Model No. Dimensions Weight (excl. stand) Stand Incline Stand Rotation Video Interface Display Connector Display Adapters Cintiq 21UX DTK-2100/K0-C 561 x 421 x 61.3 mm (incl. stand) 8.7 kg 30 to rotation Analog RGB (HD 15 pin) or digital DVI (29 pin) DVI-I DVI-I to VGA, DVI-I to DVI-D

Illustration

LCD DISPLAY
Screen Size Display Area Pixel Resolution Color Depth Contrast Ratio Luminance Viewing Angle Color Management 21.3" diagonal (541 mm) 432 x 324 mm 1600 x 1200 16.7 million colors 550:cd/m2 85/85 H, 85/85 V ICC prole, 6500 K whitepoint default

Digital Imaging

TABLET & PEN
Reading Technology Pen Pressure Levels Tablet Resolution ExpressKeys Touch Strips Coordinate Accuracy Tablet Reading Height Report Rate Tilt Range Pen Switches Patented electromagnetic resonance 2,lines per inch 16 user-assignable (8 on each side) 2, 4-function, rear mounted (1 on each side) 0.5mm (center) 5 mm 133 points/sec 60 Tip switch, 2 side switches, eraser

Industrial Design

Media & Entertainment
Windows Compatibility Mac OS Compatibility Power Supply Input Power Supply Output Warranty Bundled Software 7 / Vista / XP OS X 10.4.1 or later AC 100-240V, 50-60Hz 12 VDC 6.67A 1 year limited Adobe Photoshop Elements, Corel Painter Essentials, Nik Color Efex lters, and Wacom Brushes.
2010 Wacom Co., Ltd. All rights reserved. Wacom and Intuos are trademarks and/or registered trademarks of Wacom Co., Ltd. All other trademarks and product names are property of their respective companies.The product contains software protected by copyright. http://www.wacom-asia.com

SPACE TO CREATE

With 21.3" of screen real estate and 1600 x 1200 pixel resolution, the Cintiq21 offers plenty of space to design, edit, retouch, animate and create. Perfect as a main monitor or as part of a dual display set-up.

TOUCH AND TOGGLE

Rear-mounted Touch Strips are conveniently located in back of the Express Keys for easy use by ngers on your non-dominant hand. Use the Touch Strip toggle button to quickly move between the 4 Touch Strip functions: zoom, scroll, canvas rotation, and change brush size.

NATURAL Digital Canvas

The redesigned Cintiq 21UX now includes Wacom's advanced pen sensor technology for the best direct pen-on-screen experience ever. The pen activates with a feather touch to allow creative professionals to work in the most natural and intuitive way.

REAL FEEL

With the upgrade to the new Wacom pen sensor, drawing directly on screen has never felt better or more natural. And, the pen pressure sensitivity has been to doubled to 2,048 levels to provide unsurpassed accuracy and enhanced line quality.

PEN PERFORMANCE

The Grip Pen features 2 side switches that can be customized to perform common tasks such as right-clicking, scrolling, and many more. Plus, the high-performance pen recognizes up to 60 of tilt, which allows you to achieve certain effects by simply varying the angle of your stroke.

BEST POSITIONS

Creative professionals work in different ways and need the most comfortable tools possible. We have you covered. The versatile stand reclines from 10 to 65 and allows the tablet to rotate 180 in either direction. The unit can be removed from the stand and uses a standard VESA mount.

ACCESSORIZE

A full line-up of accessories is available for the Cintiq 21UX. The Airbrush pen feels like a real airbrush and includes a ngerwheel to control ink ow. The Art Pen emulates brushes, markers and calligraphic pen and can accurately track pen rotation. And, there's many more from which to choose.

AT YOUR CONTROL

The Cintiq 21UX features 16 fully customizable ExpressKeys, with 8 on each side for ambidextrous use. Each ExpressKey can be set as applicationspecic keyboard shortcuts, or modier keys. Press the Show Settings key to instantly display your current settings on-screen.

VALUABLE SOFTWARE

Each Cintiq 21UX comes with valuable software from our partners. The bundled software includes Adobe Photoshop Elements, Corel Painter Sketch Pad, Autodesk Sketchbook Express, Nik Color Efex lters, and Wacom Brushes.