NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.
Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.
W h e n U s i n g Yo u r C o m p ut e r
When Using Your Computer (continued)
When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely. NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer. 3
Shut down the computer (page 33). Turn off your computer and any devices connected to the computer. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock.
In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

When Using Yo ur Computer
Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computers electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis. As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated. You can also take the following steps to prevent damage from electrostatic discharge (ESD): Do not remove components from their antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body. When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging. Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer. To access the help file, see page 38.

Battery Disposal

Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 117. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
What Are You Looking For? A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Find it Here ResourceCD
You can use this CD to access documentation or reinstall drivers (see page 66) How to set up a printer How to troubleshoot and solve problems How to add parts How to contact Dell Owners Manual

Connecting a Parallel Printer
Complete the operating system setup, if you have not already done so. Turn off the computer (see page 33).
NOTICE: For best results, use a 3 m (10 ft) or shorter parallel cable.
Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.
Setting Up and Using Yo ur Computer
parallel connector on computer
connector on printer screws (2) parallel printer cable clips (2)

notches (2)

Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer.

Connecting a USB Printer

Complete the operating system setup if you have not already done so. Install the printer driver if necessary. See the documentation that came with your printer. Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors fit only one way.
HINT: You can connect USB devices while the computer is turned on.
Setting Up and Using Yo ur Comput er
USB connector on computer

USB printer cable

USB connector on printer

Connecting Two Monitors

If you purchased a video card that supports dual monitors, follow the instructions in this section to connect and enable your monitors.
Connecting the Monitors to Your Computer
HINT: If both monitors have VGA connectors, you must have the optional VGA adapter.
Save any open files, close any open programs, and shut down the computer. Connect the monitor cables to the connectors on the back of the computer. If both monitors have VGA connectors:
Connect one of the monitors to the VGA (blue) connector on the computer. Connect the other monitor to the optional VGA adapter, and then connect the VGA adapter to the DVI (white) connector on the computer.

optional VGA adapter

HINT: You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RW discs do not play in most home or car stereos.
Click the Start button, right-click My Computer, and then click Properties. Click Hardware and click Device Manager. In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-Threading is enabled, the processor is listed twice.
HINT: Hyper-Threading is supported only on computers that have 3.06GHz microprocessors (or higher) installed.
You can enable or disable Hyper-Threading through the system setup program. For information on accessing the system setup program, see page 114. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com.
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft Windows operating system shutdown, as described next, rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Problems" on page 44. 1 2
Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. In the Turn off computer window, click Turn off. The computer turns off after the shutdown process finishes. Turn off your monitor and any other devices connected to power.

SECTION 2

Solving Problems
Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems
Sometimes its difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 51.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode.
Get technical assistance from Dell. See page 120.

See page 43.

So l vi n g Pro b l em s
See page 56. See page 55. See page 53. See page 41. See page 49. See page 48. See page 39. See page 50. See page 54. See page 43. See page 44. See page 41. See page 41.

See page 44.

Finding Help Information
TO A C C E S S T H E Tell Me How H E L P F I L E 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click Users guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen. TO L O C A T E A D D I T I O N A L I N F O R M A T I O N F O R Y O U R C O M P U T E R See page 15.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
R E P L A C E T H E B A T T E R Y If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 117). If the battery still does not work properly, contact Dell (see page 120).

Drive Problems

Floppy drive problems
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E Insert another disk to eliminate the possibility that the original floppy disk is defective. Insert a bootable floppy disk and reboot the computer. ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.

back of floppy disk

write-protected not writeprotected
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.

If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device. A recently added device does not work. A sound card emits noise or demonstrates other problems. Unintelligible characters print from the printer. The mouse pointer does not move or "stutters" when it moves. Messages appear stating that the computer is not operating at maximum performance. Errors occur and programs crash for no apparent reason. Nothing displays on the monitor.
RE M O VE A NY R E C E NT L Y AD D E D HA R D WA RE T O S E E I F IT R E S O L V E S T H E C O N F L I C T If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 70.
IEEE 1394 Device Problems
C H E C K T H E IEEE D E V I C E Ensure that the IEEE 1394 device is properly inserted into the connector. HINT: Check Windows Explorer to see if your device is listed as a drive.
E N S U R E T H A T T H E I EEE 1394 D E V I C E I S R E C O G N I Z E D B Y WINDOWS 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D I EEE 1394 D E V I C E Contact Dell (see page 120). I F Y O U H A V E P R O B L E M S W I T H A IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L Contact the IEEE 1394 device manufacturer.

Keyboard Problems

RE S T AR T T H E C O MP U T E R If the mouse is functioning, shut down the computer through the Start menu (see page 33). After the computer shuts down, press the power button to restart the computer. If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer. Shut down the computer (see page 33), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer.

Video and Monitor Problems

If the screen is blank

HINT: See the monitor documentation for troubleshooting procedures. C H E C K T H E M O N I T O R P O W E R L I G H T If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. S W A P T H E P O W E R C A B L E S Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R If another monitor is available, connect it to the computer. C H E C K T H E D I A G N O S T I C L I G H T S See page 60.
C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 38.

SECTION 3

Advanced Tr o u b l e s h o o t i n g
Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XP

Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 78). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

Reinstalling Windows XP

To reinstall Windows XP perform the steps in the following sections in the , order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you will need to reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs. installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP disable any virus protection , software installed on your computer before you reinstall Windows XP See the. documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
Insert the Operating System CD into the CD or DVD drive. Exit any program or utility that might run after you insert the CD. Shut down (see page 33) and restart the computer.
Press <F12> immediately after the DELL logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.
Use the arrow keys to select CD-ROM, and then press <Enter>. Press any key when the Press any key to boot from CD message appears on the screen.
Starting Windows XP Setup
When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information in the Microsoft Windows Licensing Agreement screen, and then press <F8> on your keyboard to accept the license agreement. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive. If you want to install a new copy of Windows XP press <Esc> to , select the fresh copy option. Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer restarts multiple times.
HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.

Completing the GUI Setup

NOTICE: When the computer restarts, the following message appears: Press any key to boot from the CD. Do not press any key when this message appears. 1 2
When the Regional and Language Options screen appears, select the settings for your location and click Next. Enter your name and organization (optional) in the Personalize Your Software screen and click Next.

If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next. If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.
If you have a modem installed, enter the requested information and click Next when the Modem Dialing Information screen appears. Enter the date, time, and time zone in the Date and Time Settings window and click Next. If your computer has a network adapter, select Typical in the Networking Settings screen and click Next. If your computer does not have a network adapter, this option does not appear.
If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components, configures the computer, and then restarts the computer.
Completing the Operating System Setup
NOTICE: When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this message appears. 3
When the Welcome to Microsoft screen appears, click Next. When the How will this computer connect to the Internet? message appears, click Skip. When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next. When the Who will use this computer? screen appears, you can enter up to five users.
Click Next. Click Finish to complete the setup and remove the CD from the drive.
Reinstall the appropriate drivers (see page 66). Reinstall your virus protection software. See the documentation that came with the software for instructions. Reinstall your other software programs. See the documentation that came with the software for instructions.

SECTION 4

A d d i n g Pa r t s
Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Adding a Floppy Drive Closing the Computer Cover
Front and Back View of the Computer

Front View

5* 6 7
*On computers with an optional floppy drive.

A d d i n g Pa r ts

CD or DVD volume control dial CD or DVD drive activity light floppy-drive eject button* floppy-drive light button* hard drive light
Move the dial to adjust the volume of your audio CD or DVD disc. The drive activity light is on when the computer reads data from the CD or DVD drive. Press this button to eject a floppy disk from the floppy drive. The floppy-drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive. The hard-drive light is on when the computer reads data from or writes data to the hard drive. The light might also be on when devices such as your CD player are operating. Press this button to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform a Windows shutdown.

CD or DVD eject button Press this button to eject your CD from the CD or DVD drive.

power button

service tag headphone connector
The tag is used to identify your computer when you access the Dell Support website or call technical support. Attach headphones.Use the headphone connector to attach headphones and most kinds of speakers. You can then hear all of the sounds your computer emits, such as system beeps and CDs. Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras. It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
10 USB 2.0 connectors (2)

11 front-panel door

Open the door to use the front-panel connectors.

Adding Pa rts

Back View
power connector voltage selection switch (may not be available on all computers) parallel connector mouse connector
The connection for the power cable. Set the switch for the voltage that most closely matches the AC power available in your location. See "When Using Your Computer" on page 11 for additional information. Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector. Attach the UTP cable to an RJ45 jack wall plate or to an RJ45 port on a UTP concentrator or hub and press the other end of the UTP cable into the network adapter connector until the cable snaps securely into place. Dell recommends the use of Category 5 wiring and connectors for our customers networks.

network adapter

line-in connector
Use the blue line-in connector (available on computers with integrated sound) to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, the line-in connector is on the card. Plug the cable from your monitor into the blue connector. Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, the line-out connector is on the card. Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card. Connect a USB device such as a mouse, keyboard, printer, joystick, or speaker system into any of the USB connectors. If you have a standard keyboard, plug it into the purple keyboard connector. If you have a USB keyboard, plug it into a USB connector. Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see page 60. Connect a serial device, such as a handheld device, to the serial port.

Area Codes, Local Numbers, and Toll-Free Numbers
Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Customer Care Home/Small Business Sales Corporate Sales Fax Switchboard toll-free: 1-800-342-0671 toll-free: 800-10-3390 toll-free: 1-866-278-633 4955
Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673
General Support General Support Website: www.dell.com/br Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia)
Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011
Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-847-4096 toll-free: 1-800-387-758-2200 toll-free: 1-800-567-7542 1-800-805-7541 toll-free: 1230-020-4823
Automated Order-Status System AutoTech (automated technical support) TechFax Customer Care (home/small business) Customer Care (med./large business, government) Technical Support (home/small business) Technical Support (med./large bus., government) Sales (direct salesfrom outside Toronto) Sales (direct salesfrom within Toronto) Sales (federal government, education, and medical)
Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2
General Support Sales, Customer Support, and Technical Support
Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592
Tech Support website: support.ap.dell.com/china Tech Support E-mail: cn_support@dell.com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll-free: 2437 toll-free: 2333 toll-free: 2060 toll-free: 2222 toll-free: 2062 toll-free: 2055 toll-free: 2628 toll-free: 2999 toll-free: 2955 toll-free: 2020 toll-free: 2669 toll-free: 2572 toll-free: 2355 toll-free: 2811 toll-free: 2621 980-9-15-3978 0800-012-0435
Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
Individual Home Consumers: US. Only
Technical Support Customer Service
Individual Home Consumers who purchased through an Employee Purchase Program:
1-800-624-9896 1-800-624-9897
Technical Support and Customer Service
Home and Small Business Commercial Customers:

1-800-822-8965

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):

1-800-456-3355

Government and Education Customers:

Dell-Branded Memory

1-800-234-1490 1-888-363-5150

What will Dell do?

During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dellbranded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment. The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.

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4/8/03

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Page 33
Dell Dimension 8250 and 2350

Product Showcase

Desktop dynamos
Two Intel processorbased Dell Dimension systems offer blazing, enterprise-class performance at an affordable price
Getting more for less is a top priority for todays enterprise purchasing departments, and Dell comes through yet again. The Dell Dimension 8250 and Dimension 2350 desktops running Intel processors give business users the computing power and productivity boost they demand, while helping to reduce total cost of ownership. Each system is easily expandable and comes with industry-leading Dell support to help enterprises contain costs and improve the value of their desktop investments.

Dell Dimension 2350

Hyperactive
Suitable for enterprise users running multiple data-rich applications, the Dell Dimension 8250 combines advanced speed with up to 1.5 GB of dual-channel memory. Running the Intel Pentium 4 processor with Hyper-Threading technology, the Dimension 8250 offers up to 3.06 GHz of numbercrunching power, along with intelligent parallel processing to increase system responsiveness when multitasking. As a result, your employees can get more work done in less time, helping your enterprise to become more effective and competitive.
First developed for advanced server processors, Intel Hyper-Threading technology is designed to yield higher processing throughput for Internet, e-business, and other data-heavy enterprise applications. Hyper-Threading maximizes processor resources by enabling a single chip to run two separate threads of software simultaneously. This allows business users to operate multiple computeintensive programs simultaneously without diminishing overall system performance. The Dimension 8250 comes with a hard drive up to 200 GB, eight USB ports for connecting an array of high-bandwidth peripherals, and two 5.25-inch bays for adding extra CD-RW or DVD storage drives. The system is also available with factory installation of Microsoft Windows XP Professional, Microsoft Office XP Professional, and Dell SecurityCenter by McAfee.
with either an Intel Pentium 4 or Celeron processor for up to 2.5 GHz of computing power. The system also offers up to 1 GB of double data rate (DDR) memory for greater application throughput. The Dimension 2350 provides up to 120 GB of internal storage and can easily expand to accommodate user demands with six USB ports, two 5.25-inch bays for CD-RW or DVD drives, and one internal bay for an additional IDE hard drive. This PC is also a snap to install thanks to color-coded connectors and ports. The Dimension 2350 is available with factory installation of Microsoft Windows XP Professional, Microsoft Office XP Professional, and Dell SecurityCenter by McAfee.

For more information:

In U.S.: www.dell.com/inspiron In Europe: www.euro.dell.com In Asia: www.dell.com/ap

Easy does it

For cost-efficient performance and fewer management headaches, look no further than the Dell Dimension 2350. Enterprises can purchase the Dimension 2350
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