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Compaq Presario Desktop Manual

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Compaq Presario Desktop - Upgrading AND Servicing Guide, size: 6.6 MB
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Compaq Presario DesktopCompaq Presario All-in-One - CQ1-1225 - 2 GB RAM - 1.8 GHz - 320 GB HDD

All-in-one, Win 7 Home Premium 64-bit Edition, Intel GMA 3150, English, 1 MB cache - Monitor: LCD display - 18.5" - TFT active matrix - 1366 x 768 ( WXGA ) - 16:9

The Compaq Presario CQ1 is an All-in-One PC that includes all your computing essentials and a few extras built-in at a price worth cheering about. It fits the PC and display into a slim, easy to use, and affordable package that meets your basic computing needs and fits in any environment so you can save and look good doing it.
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Compaq Presario Desktop PC Unboxing


User reviews and opinions

Comments to date: 1. Page 1 of 1. Average Rating:
mister_ouille 4:25am on Saturday, September 4th, 2010 
After being without a computer for several years we found a great deal at Best Buy. This computer was on a great sale as well as the monitor.

Comments posted on are solely the views and opinions of the people posting them and do not necessarily reflect the views or opinions of us.




Limited Warranty and Support Guide
Warranty Statement End-User License Agreement Declaration of Conformity Operating Specifications Regulatory and Safety Information Support Information
Before contacting the HP Customer Care Center, its important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be found on a sticker on the outside of your computer.
Model Number: ____________________________________________________
System (Product) Number: ____________________________________________
Serial Number: _____________________________________________________
Software Build Number: _____________________________________________
Operating System: __________________________________________________
Purchase Date: _____________________________________________________
Hardware Limited Warranty
HP Product Hardware Duration Two-year limited warranty Two-year technical support

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from Hewlett-Packard, the manufacturer. Please refer to HPs Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty. Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details. HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments. 3


HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product. This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE.

Exclusive Remedy


Limitation of Liability


Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. HP strongly encourages you to accept the use of or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased.
Customer Self Repair Warranty Service In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty service. If applicable, HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center, and a technician will assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally thirty (30) days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair applies to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: Pickup and Return Warranty Service Your HP Limited Warranty may include a pickup and return warranty service. Under the terms of pickup and return service, HP will pick up the defective unit from your location, repair it, and return it back to your location. HP will incur all repair, logistics, and insurance costs in this process. Carry-in Warranty Service Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping. In-Home Warranty Service Your HP Limited Warranty service may include on-site labor support to repair your hardware. HP provides on-site service during standard office hours. Standard office hours are typically 8:00am to 5:00pm, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 30 mi/50 km), response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at: HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic 7

OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. HPs only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within one (1) year of purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable media, refer to the following Web site: Document.jsp?objectID=lpg50101 It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Software Technical Support
Software technical support for your HP software, HP preinstalled third-party software, and third-party software purchased from HP is available from HP via multiple contact methods, including electronic media and telephone, for one year from date of purchase. See Contacting HP for online resources and telephone support. Any exceptions to this will be specified in your End-User License Agreement (EULA). Software technical support includes assistance with:
Installation, reinstallation questions and software update information. Set up and configuring software. Troubleshooting to determine system or software usage problems. Basic steps of using non-HP software; advanced feature support for HP software.
Software technical support does NOT include assistance with: Non-HP software that doesnt ship with computing product. Installing HP software on non-HP computing products. System optimization and customization. Non-PC-based network configuration. Advanced feature usage on non-HP software.

2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the original Software Product identified by HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility. 3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement. In case of a conflict between such terms, the other terms will prevail. 4. TRANSFER. a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software Product to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or Software Product except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are owned by HP or its suppliers and are protected by law, including but not limited to United States copyright, trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You shall not remove any product identification, copyright notices or proprietary restrictions from the Software Product. 6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the Software Product, except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA. 7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services. 9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS IS AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety.


conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 EN 60825-1: 1994 + A1: 2002 + A2: 2001, Class 1 (Laser/LED) CISPR 22: 1997 / EN 55022: 1998 +A1:2000 +A2:2003, Class B/ EN 55022:2006, Class B CISPR 24: 1997 / EN 55024:+1998 +A1:2001 +A2:2003 EN 55020:1995/ EN 55020:2002 +A1:2002 + A2:2005 EN 55013:2001 +A1:2003 EN 61000-3-2: 2006, Class D EN 61000-3-3: 1995 + A1: 2001+ A2:2005 FCC Title 47 CFR, Part 15 Class B / ICES-003 AS/NZS CISPR 22: 2004/ AS/NZS CISPR 22: 2006 Telecom: TBR 21: 1998 EN 300328: V.1.7.1, Technical requirements for Radio equipment
Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EEC and the R&TTE Directive 99/5/EC and carries the CE Marking accordingly. This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Cupertino, CA USA December 3, 2008
For regulatory compliance information only, contact: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130 European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strae 140, 71034 Bblingen, Germany North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Ave., Cupertino, CA 95014

Operating Specifications

Electrical ratings: AC INPUT 50/60 Hz Operating temperature: Storage temperature: Operating humidity: Operating altitude: Storage altitude: 5 to 35 C 30 to 65 C 15 to 80% @ 26 C 02000 m 04572 m 100127V, 3A or 4A or 6A* 200240V, 2A or 3A*
* Refer to your computers ratings label located on the back of the computer to determine exact electrical rating.
Regulatory and Safety Information
WARNING: Text set off in this manner indicates that failure to follow directions could result in damage to equipment, loss of information, bodily harm, or loss of life.
Energized and moving parts inside. Disconnect power to the equipment before removing the enclosure. Replace and secure the enclosure before re-energizing the equipment. The computer is heavy; be sure to use ergonomically correct lifting procedures when moving the computer. Please read the Additional Safety Information located later in this document before installing and connecting your computer to the electrical power system.
Batteries are delivered with this product. When empty, do not throw them away but collect as small chemical waste.

Mercury Statement:

Materials Disposal
This HP product contains the following materials that might require special handling at end-of-life:

Mercury in the fluorescent lamp in the display LCD.
Disposal of mercury can be regulated because of environmental considerations. For disposal or recycling information, please contact your local authorities or the Electronic Industries Alliance (EIA) (

Perchlorate Statement:

Perchlorate materialspecial handling may apply. See This products real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California.

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:

ENERGY STAR Compliance

HP computers marked with the ENERGY STAR logo are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett Packard Company has determined that the products marked with the ENERGY STAR logo are ENERGY STAR qualified as per the applicable ENERGY STAR guidelines for energy efficiency. The following logo will appear on all ENERGY STAR qualified computers: The ENERGY STAR program for computers was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. One way that products achieve this goal is by using the Microsoft Windows power management feature to reduce power consumption when the product is not in use. The power management feature allows the computer to initiate a low-power or Sleep mode after a period of user inactivity. When used with an external ENERGY STAR qualified monitor, this feature also supports similar power management features of the monitor. To take advantage of these potential energy savings, the power management feature has been preset to behave in the following ways when the system is operating on AC power:
Turn off the display after 15 minutes Initiate Sleep after 30 minutes

Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet that is on a circuit different from the receiver. Consult the dealer or an experienced radio/TV technician for help.
The system RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by the manufacturer could void the users authority to operate the equipment. To comply with the limits for an FCC Class B computing device, always use shielded signal cables and the power cord supplied with this unit.
Consumer Information and FCC Requirements

Telephone Connection

This equipment complies with Part 68 of the Federal Communications Commission rules. These rules permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin lines. If this device is malfunctioning, it may also cause harm to the telephone network; this device should be disconnected until the source of the problem can be determined and until it has been repaired. If this is not done, the telephone company may temporarily disconnect your service. The telephone company may make changes in its technical operations and procedures. If such changes affect the compatibility or use of this device, the telephone company is required to give adequate notice of the changes. If the telephone company requests information on what equipment is connected to their lines, inform them of: a b c d The The The The telephone number this unit is connected to ringer equivalence number USOC jack required: RJ-11C FCC Registration Number
Items (b) and (c) are indicated on the label. The ringer equivalence number (REN) is used to determine how many devices can be connected to your telephone line. In most areas, the sum of the RENs on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.
In the event of equipment malfunction, the manufacturer or an authorized repair center should perform all repairs. It is the responsibility of users requiring service to report the problem to the manufacturer, or an authorized agent. Refer to Where to Get Help in this document for contact information.
Statement of Fax Branding
The Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine, unless it clearly contains: a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business or other entity, or individual sending the message, the telephone number of the sending machine or such business, entity, or individual.

Canada Department of Communications (DOC) Notice
Telephone Connection The Canada Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, the user should ensure it is permissible to connect it to the facilities of the local communications company. The equipment must be installed using an acceptable method of connection. In some cases, the companys inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request that the user disconnect the equipment. Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe systems, if present, are connected together. This precaution may be particularly important in rural areas. WARNING: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or electrician, as appropriate. The Load Number.9 assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop; this is used by the device to prevent overloading. The termination on a loop may consist of any combination of devices, subject only to the requirement that the sum of the Load Numbers does not exceed 100. When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use this product to report a gas leak in the vicinity of the leak. Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable, jack, or internal components. If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line cord in order to reduce the risk of fire. Do not plug a modem or telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS

Laser Safety Statement

Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a Class 1 Laser Product under a U.S. Department of Health and Human Services (DHHS) Radiation Performance standard according to the Radiation Control for Health and Safety Act of 1968. Should the unit ever require maintenance, contact an authorized service location. WARNING: Use of controls, adjustments, or performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives. Laser Product Label The following label or equivalent is located on the surface of laser products:
This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product.
Note to CATV System Installer
This reminder is provided to call the CATV systems installers attention to section 820-93 of the National Electric Code, which provides guidelines for proper grounding and in particular, specify that the Coaxial cable shield shall be connected to grounding system of the building, as close to the point of cable entry as practical.
TV Antenna Connectors Protection
External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built-up static charges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antennadischarge unit, connection to grounding electrodes, and requirements for the grounding electrode. Lightning Protection For added protection of any product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the product from lightning and power line surges.


Antenna Grounding Grounding Component
Electric Service Equipment Power Service Grounding Electrode System (NEC Art 250, Part H) Ground Clamps Grounding Conductors (NEC Section 810-21) Antenna Discharge Unit (NEC Section 810-20) Ground Clamp Antenna Lead in Wire

Antenna Grounding

Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can fall into such power lines or circuits. WARNING: When installing an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits as contact with them could be fatal.

Support Information

Dont Forget to Register!
Go to:

Where to Get Help

Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click Start, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following:
E-mail support. HP Real Time Chat with qualified support specialists. Support phone numbers.
3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

HP Total Care

HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computers Help and Support Center for fast resolutions. For more information about service and support options, both in- and out-of-warranty, visit: Or (Canada)
When Should I Contact HP Total Care Support and Services?
The Help and Support Center or other support tools on your computer do not identify or help solve your problem. You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. There is obvious damage or a mechanical breakdown with your product, and it does not work.

HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options, availability, and hours vary by product, country/region, and language and are subject to change.
HP Total Care Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
Visa and MasterCard holders in the United States or callers from Canada, call: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq)
1-time technical support, $49.99* USD (Can $39.99*) per call. 1-year unlimited technical support, $99* USD (Can $69.99*).
*Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard.

Protect Your Investment

Protect your investment by purchasing an HP Care Pack. Allow HP Total Care to provide you with total peace of mind, while you get the most out of your investment. Service coverage begins on product purchase date, and you must purchase the care pack within the first two years after purchasing the computer. The hardware service offering is determined based on the outcome of system self-test programs that you run during your initial call to an HP support representative. For more information visit: (U.S. only) or call: 1-866-234-1377 Or (Canada only) or call: 1-877-231-4351 Or log on: Connect with HP users just like you to share advice and read up on the latest support topics. (US and Canada)
Understanding Hard Disk Drive Space
The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than what is stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the Computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the system recovery information.


Compaq Presario Desktop Products
Upgrading and Servicing Guide
The information in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP. Hewlett-Packard Company P.O. Box 4010 Cupertino, CA 950154010 USA 2003 Hewlett-Packard Development Company, L.P. All rights reserved. Hewlett-Packard is a registered trademark of Hewlett-Packard Company in the United States of America and other countries/regions. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited viewing uses only. Other brand or product names are trademarks of their respective holders. HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law.

table of contents

safety information... 1 opening and closing the pc... 1 preparing the pc....1 before opening the pc...1 after closing the pc...2 removing the side panel...2 replacing the side panel...2 removing the front panel...2 replacing the front panel...3 locating components inside the PC..3 removing and replacing drives.. 3 removing a drive...3 replacing or adding a drive...4 adding memory.... 6 removing a memory module...6 installing a memory module...6 removing or installing an add-in card.. 7 removing an add-in card...7 installing an add-in card...8 replacing the battery... 8

safety information

This product has not been evaluated for connection to an IT power system (an AC distribution system with no direct connection to earth, according to IEC 60950).
WARNING: Please read safety information in the Users Guide before installing and connecting your system to the electrical power system.
Write down and save the system model and serial
numbers, all installed options, and other information about the system. It will be easier to consult this information than to open up and examine the PC. wrist strap and a conductive foam pad when working on the system.
Compaq recommends that you use an antistatic
opening and closing the pc
WARNING: Always disconnect the modem cord from the telephone system, and then disconnect the PC from the power source before removing the front and side panels of the PC. Failure to do so before you open the PC or do any procedures can result in personal injury or equipment damage.

before opening the pc

1 Remove any diskette or optical disc (CD or DVD) from the PC. 2 Click the Start button, and then click Turn Off Computer. Click Turn Off. 3 Disconnect the modem/telephone cable, if present.
CAUTION: To reduce the risk of personal injury from electrical shock or hot surfaces, disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.

preparing the pc

Before you upgrade any component in your PC, you need to prepare the PC so that you can safely handle it and the components. Read the following items before attempting to upgrade or service the PC.
4 Disconnect the power cord from the electrical outlet and then from the PC. 5 Disconnect all other attached cables (such as the keyboard, mouse, and monitor) and all external devices.
CAUTION: Static electricity can damage the electronic components of the PC or optional equipment. Ensure that you are discharged of static electricity by briefly touching a grounded metal object.
These procedures assume familiarity with the
general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment.

after closing the pc

To avoid injury and equipment damage, always follow this procedure in this order after closing the PC. 1 Reconnect the power cord.
WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface card (NIC) (labeled as an Ethernet connector).

replacing the side panel

1 Place the side panel in the proper position on the chassis and slide it into place.
2 Reconnect the modem/telephone cable, and all other cables (such as the keyboard, mouse, and monitor) and external devices. 3 Turn on the PC and all peripherals. 4 If you installed an add-in card, install any software drivers supplied by the card manufacturer.

removing the side panel

1 Remove the side panel by loosening the screw (D) that secures the panel to the PC chassis.
2 Ensure that the hole for the thumbscrew aligns with the hole in the chassis, and replace the thumbscrew (D).

removing the front panel

This procedure is necessary only when removing or replacing an optical drive, memory card reader, diskette drive, or the hard disk drive. 1 Press and hold down the square button (1) near the top front of the inside of the chassis. Press one tab (2), and then press the other tab (3), toward the outside edge of the chassis.

2 Slide the panel back about 1 inch (2.5 cm), and then lift it off the unit.
WARNING: Beware of sharp edges inside the chassis.
2 Remove the front panel.
replacing the front panel
1 Align the top of the front panel with the top of the chassis front. 2 Press the panel onto the chassis at the top and at each side near the bottom until the panel snaps into place.
removing and replacing drives
Your PC has several drives that you can replace or upgrade. See the preceding topic, locating components inside the PC for drive type and location.
CAUTION: Back up your personal files on the hard disk drive to an external storage device, such as a CD, before removing the hard disk drive. Failure to do so will result in data loss. After replacing the hard disk drive, you need to run System Recovery using the recovery discs to load the factoryinstalled files. See the Users Guide for details about the recovery procedure.
locating components inside the PC
You can add an optical drive into an empty lower optical drive bay.
IMPORTANT: Before adding a new optical drive,
make sure that it is compatible with the Microsoft Windows XP operating system. Also, make sure you have the correct software and drivers for the optical drive to work with the operating system.

removing a drive

1 Complete the procedures to prepare the PC, to remove the side panel, and to remove the front panel. See opening and closing the pc on page 1. 2 Locate the drive you want to remove.
A Upper optical drive bay, may be a CD-ROM, CD-RW, DVD-ROM, DVD+RW/+R, or combination drive B Lower optical drive bay, may be empty (blank plate) or a CD-ROM, CD-RW, DVD-ROM, DVD+RW/+R, or combination drive C Memory card reader (select models) D Diskette (floppy) drive (select models) E Front connector panel (no replacement instructions) F Hard disk drive
3 Release the drive from the chassis by lifting the tab (1) on the latch drive bracket, and then sliding (2) the drive partway out of the bay. (The latch drive bracket secures the drives in their respective positions in the chassis.) 4 Disconnect the power cable (1) and data cable (2) from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable (3).
disconnecting the hard disk drive cables
5 Pull the drive out of the drive bay. 6 If you are replacing the old drive with a new drive, remove the four guide screws (two on each side) from the old drive. You need these screws to install the new drive.

disconnecting the optical drive cables
replacing or adding a drive
1 If necessary, remove the existing drive. See removing a drive on page 3. 2 If you are adding a drive to an empty lower optical drive bay, you must remove the blank plate from the bay. To do so, insert a flat screwdriver into the blank plate slot (C) and rotate the screwdriver to break the blank plate out of the chassis. Discard the blank plate.
disconnecting the memory card reader drive cable
disconnecting the diskette (floppy) drive cables
3 Make sure the jumper on the new optical drive or hard drive is in the CS (Cable Select) position. Your drive may vary from the illustration.
NOTE: An optical drive may include a sound cable. Connect this cable also.

cable select jumper

connecting the memory card reader drive cable
4 Install four guide screws on the sides of the new drive (two on each side). The screws help guide the drive into its proper position in the bay. 5 Slide the drive partway into the drive bay, making sure to align the guide screws with the guide slots.
connecting the diskette (floppy) drive cables
6 Reconnect the power and data cables to your drive as indicated in the following illustrations.
connecting the hard disk drive cables
7 Push the drive the rest of the way into the bay until the drive snaps into place. 8 Complete the procedures to replace the front panel, replace the side panel, and close the PC. See opening and closing the pc on page 1.
connecting the optical drive cables

adding memory

Your PC comes with random access memory (RAM), which temporarily stores data and instructions on your PC. The PC ships with one or more memory modules, but you can replace the existing memory module(s) with higher-capacity ones. The motherboard contains sockets for DDR DIMMs (double data rate dual in-line memory modules). The exact number of sockets and type of DDR memory module depends on which model PC you have.
5 Push down the two retaining clips on the ends of the memory socket until the memory module pops out of the socket.
WARNING: Do not pull the memory module out of the socket. Use the retaining clips to eject the module. A DDR DIMM

6 Lift the memory module from the memory socket.
To determine which type of memory module your PC uses, and for specific memory module information and specifications, go to the Web site listed in your Warranty and Support Guide and click the Support link.
WARNING: Using the wrong type of memory module could damage the system.
installing a memory module
Upgrade the memory in your PC with memory of the same type and speed as the memory originally installed in your PC.
CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

removing a memory module

1 Complete the procedures to prepare the PC and to remove the side panel. See opening and closing the pc on page 1. 2 Gently lay the PC on its side. 3 Locate the memory sockets on the motherboard.
1 Open both latches of the memory module socket. If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed. Or
If you are adding a memory module, install the
new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets.
4 Move any cabling out of the way, if necessary.
2 The memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket (B). Push the module carefully and firmly into the slot, ensuring that the latches on both ends snap into place.

removing an add-in card

1 Complete the procedures to prepare the PC and to remove the side panel. See opening and closing the pc on page 1. 2 Gently lay the PC on its side. 3 On the back of the PC, remove the screw from the bracket cover for the add-in card slots, and then remove the bracket cover.
3 Set the chassis upright. 4 Complete the procedures to replace the side panel, and close the PC. See opening and closing the pc on page 1.
NOTE: If a blank screen is displayed after replacing or
adding a memory module, the memory is installed incorrectly or it is the wrong type of memory. Remove and reinstall the memory module.

4 Inside the PC, locate the add-in card slots on the motherboard.
WARNING: Be careful of the sharp edges on the add-in card slot cover.
removing or installing an add-in card
An add-in card is a circuit board, such as a PCI or an AGP card that fits into a PC add-in card slot. Your PC contains several add-in card slots that can be used to add components to your PC. The PC component configurations vary by model.
WARNING: Do not overload the system by installing add-in cards that draw excessive current. The system is designed to provide 2 amps (average) of +5 V power for each board/card in the computer. The total +5 V current draw in a fully loaded system (one with all add-in card slots filled) must not exceed the total number of slots multiplied by 2 amps.
5 Remove the slot cover. Or Holding the card at each end, carefully rock it back and forth until the connectors pull free from the socket, and then remove the card. Be sure not to scrape the card against the other components. Store the old card in the anti-static packaging that contained your new card.
A Phillips screwdriver is needed to remove, replace, or add an add-in card.
6 If you are not replacing the old add-in card with a new add-in card, close the open slot by inserting the metal slot cover into the opened slot.

replacing the battery

A lithium battery on the motherboard provides backup power for the PCs timekeeping capability. The battery has an estimated life expectancy of seven years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, replace it with a CR2032 lithium battery (3 volt, 220mAH rating) or an equivalent battery.
WARNING: There is danger of explosion if the battery is incorrectly replaced. Replace only with the same, or equivalent, type of battery. Discard used batteries according to the manufacturers instructions.
installing an add-in card
1 Align the edge of the add-in card with the slot on the chassis and gently but firmly press the card straight down into the add-in card slot. The whole connector should be seated properly in the card slot.

1 Complete the procedures to prepare the PC and to remove the side panel. See opening and closing the pc on page 1. 2 Gently lay the PC on its side. 3 Remove any cabling, if necessary, to reach the battery. 4 Remove any memory modules, if necessary, to reach the battery. See adding memory on page 6. 5 To remove the battery, push the latch away from the battery and lift the battery from the socket. 6 Install the new CR2032 battery in the socket, with the positive (+) side facing the latch. 7 Replace memory modules or cables you removed. 8 Set the chassis upright. 9 Complete the procedures to replace the side panel, and to close the PC. See opening and closing the pc on page 1. 3 Set the chassis upright. 4 Complete the procedures to replace the side panel, and close the PC. See opening and closing the pc on page 1.
NOTE: If the new card or device isnt working, read
2 On the back of the PC, replace the bracket cover for the add-in card slots, and then install the screw.
through the card manufacturers installation instructions, and recheck all connections, including those to the card, power supply, keyboard, and monitor.

Printed in


Technical specifications

TypePersonal computer
Recommended UseHome use
Product Form FactorAll-in-one
Built-in DevicesStereo speakers
Width3.7 in
Depth18.5 in
Height14.1 in
Weight11 lbs
LocalizationEnglish / United States
TypeIntel Atom D525 / 1.8 GHz
Multi-Core TechnologyDual-Core
64-bit ComputingYes
Installed Qty1
Max Supported Qty1
Cache Memory
TypeL2 cache
Installed Size1 MB
Cache Per Processor1 MB
Chipset TypeIntel NM10 Express
Installed Size2 GB / 4 GB (max)
TechnologyDDR3 SDRAM
Memory Specification CompliancePC3-10600
Form FactorSO DIMM 204-pin
Configuration Features1 x 2 GB
Storage Controller
TypeSerial ATA - integrated
Controller Interface TypeSerial ATA-300
Hard Drive1 x 320 GB - standard - Serial ATA-300 - 7200 rpm
Optical Storage
Read Speed24x (CD) / 8x (DVD)
Rewrite Speed24x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)
Disc Labeling TechnologyLightScribe Technology
Card Reader
Type6 in 1 card reader
Supported Flash Memory CardsMemory Stick, Memory Stick PRO, MultiMediaCard, SD Memory Card, xD-Picture Card, SDHC Memory Card
Monitor TypeLCD display - TFT active matrix
Diagonal Size18.5"
Max Resolution1366 x 768 ( WXGA )
Widescreen DisplayYes
Image Aspect Ratio16:9
Response Time5 ms
Image Brightness200 cd/m2
Image Contrast Ratio700:1
Graphics Controller
Graphics Processor / VendorIntel GMA 3150 Dynamic Video Memory Technology 4.0
Audio Output
TypeSound card
Speaker(s)2 x right / left channel
Form FactorIntegrated
Input Device
TypeMouse, keyboard
Audio Input
NetworkingNetwork adapter
Wireless LAN SupportedYes
Data Link ProtocolEthernet, Fast Ethernet, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n (draft)
Compliant StandardsIEEE 802.11b, IEEE 802.11g, IEEE 802.11n (draft)
Expansion / Connectivity
Expansion Slots Total (Free)2 ( 1 ) x memory - SO DIMM 204-pin 2 ( 0 ) x PCI Express x1
Interfaces8 x Hi-Speed USB - 4 pin USB Type A 1 x audio - line-out - mini-phone stereo 3.5 mm 1 x microphone - input - mini-phone 3.5 mm 1 x network - Ethernet 10Base-T/100Base-TX - RJ-45
Device TypePower adapter
Operating System / Software
OS ProvidedMicrosoft Windows 7 Home Premium 64-bit Edition
Microsoft Office PreloadedIncludes a pre-loaded image of select Microsoft Office 2010 suites. Purchase an Office 2010 Product Key Card or disc to activate preloaded software on this PC.
SoftwareNorton Online Backup (30 days trial), CyberLink PowerDVD Deluxe, HP Support Assistant, HP Advisor, Norton Internet Security 2011 (60 days subscription)
Environmental Standards
ENERGY STAR QualifiedYes
Manufacturer Warranty
Service & Support1 year warranty
Service & Support DetailsLimited warranty - parts and labor - 1 year
Universal Product Identifiers
Part NumberBT424AA#ABA



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