BenQ FP557s

LCD Color Monitor 15.0" (38.1cm) LCD Panel Size User's Manual
BenQ LCD Color Monitor User's Guide

Copyright

Copyright 2002 by BENQ Corporation (formerly Acer Communications & Multimedia Inc.). All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BENQ Corporation. BENQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BENQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BENQ Corporation to notify any person of such revision or changes. 1. 2. 3. The AC plug isolates this equipment from the AC supply. Unplug this product from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any cleaning solution or glass cleaner. Slots and openings on the back or top of the cabinet are provided for ventilation. They must not be blocked or covered. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided. This product should be operated from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company. Never push objects of any kind, or spill liquid of any kind into this product. Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any above mentioned misuse or other accident (dropping, mis-operations) occurs, contact qualified service personnel for servicing. The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet shall be installed near the equipment and shall be easily accessible.

Disclaimer

Safety= Instructions

4. 5. 6.

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==== ======Table ========of == ===Contents
Unpacking... 3 Views of the Monitor... 4
Front View..... 4 Back View (1)..... 4 Back View (2): Locations of plugs & sockets.... 5

Installation.... 6

Hardware Installation.... 6 Software Installation.... 7
Adjusting the Monitor... 33
A Look at the Control Panel....33 Hot Key Mode.....33 Main Menu Mode.....34

Troubleshooting... 39

Frequently Asked Questions (FAQ)....39 Need More Help?.....40
Supported operating modes... 41 Specifications.... 42

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Unpacking
Please check you have the following items. If they are missing or are damaged, please contact the dealer immediately at which you purchased the good. LCD monitor with undetachable signal cable

Quick Start Guide

CD-ROM

Power Cord

Extension Base

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Views of the Monitor

Front View

Back View (1)

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Back View (2): Locations of plugs & sockets

1. Power cord

2. Signal cable

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Installation

Hardware Installation

A. Make sure that the computer and monitors power are both turned off. Please follow the steps to install your LCD monitor.
Place the arrow on the base and the front side of the monitor in corresponding direction. The arrow on the base indicates the front of the base. Place the monitor into the base until it locks into place. There will be a clicking sound.

Exit Enter

Place the monitor face down on a soft surface. Hold the back of the monitor with one hand. Using the other hand, press the release button on the base and push outward in the direction of the arrow to detach the base extension.
B. Connect the signal cable to the VGA output of the graphics card on the computer. C. Connect the power cord at the back of the monitor to an AC power socket. Please make sure that the socket is not blocked or covered, so you can disconnect the unit from AC supply if you need to. Your monitor is equipped with an automatic power supply for a voltage range from 100 to 240 Volt at a frequency of 50 to 60 Hz. Be sure that your local power is within the supported range. If you are unsure, ask your electricity supplier.

Signal Cable

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Software Installation

A. Microsoft Windows 95 / 98 / 2000
If you are using Windows 95, Windows 98 or Windows 2000 as an operating system, you have to set up the correct monitor driver.

Windows 95 The first time you start Windows with a new monitor, the system will detect it
and automatically install the driver for plug and play displays. To install the current driver from CD, proceed as follows: 1. Insert BenQ LCD Monitor CD-ROM into your CD-ROM Driver. 2. Click Start then Settings.
Double click the Display icon in the Control Panel.

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From the Display Properties window, select the Settings tab. Click the Advanced Properties button in the bottom right corner.
Select the Monitor tab. Click the Change button in the top right corner.

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Now click the Have Disk button in the bottom right corner. When the next window appears, select the Browse button.
Insert the supplied CD into your computer. Select the CD-drive from the drop-down menu. In the field above the drive selection, change to the Drivers folder. The current driver files are located there. Press OK and the window closes.

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By pressing OK again in the next window you will be given a list of compatible devices. Select FP557s from the list and press OK again.
10. You are now back at Advanced Display Properties. Close this window by clicking OK and confirm the following messages with Yes. Click OK and Yes again. The installation is now completed. You can close Display Properties.

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Windows 98 To manually install or update the driver, perform the following steps:
1. Open the control panel and double-click Display icon.
From the Display Properties window, select the Settings tab. Click the Advanced. button in the bottom right corner.

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The Update Device Driver Wizard opens. Confirm by clicking Next.

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Select Display a list of all drivers in a specific location, so you can select the driver you want. and press Next.
Now click the Have Disk button in the bottom right corner. Another window appears, select the Browse button.

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Insert the supplied CD into your computer. Select the CD-drive from the drop-down menu.
By pressing OK again in the next window you will be given a list of compatible devices. Select FP557s from the list and press Next again.

An Insert Disk dialogue box appears. Click OK, and then click Skip File.

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10. Close Update Device Driver Wizard by clicking Finish to complete the installation.

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Windows 2000 The first time you start Windows with a new monitor, the system will detect it and automatically start the Add New Hardware Wizard. Carry out the instructions beginning at step 4. 1. Insert BenQ LCD Monitor CD-ROM into your CD-ROM Driver. 2. Click Start then Settings.
Open the Control Panel and double click on the Display icon.

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Select Monitor then click Properties.

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Select the Driver tab, then click Update Driver.
The Upgrade Device Driver Wizard will pop up. Then Click Next.

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Select Display a list of the known drivers for this device so that I can choose a specific driver then click Next.
In the next window, click Have Disk, then Install From Disk window will pop up, click Browse, the Located File will pop up.

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10. Scroll down and select your CD ROM Driver, then click Next.

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11. In the list of CD-ROM, select Drivers folder then click Open twice, then click OK, Select the your LCD Mode (FP557s) from the list in the next window then click Next twice.
12. The Digital Signature Not Found window will appear, click Yes, then click Finish.

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13. The new drivers are now installed on your computer.

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Windows ME To manually install or update the driver, perform the following steps:
1. 2. 3. Click Start, Settings, Control Panel and then double-click Display. In the Display Properties window, click the Settings tab and click Advanced. Click the Monitor tab and then click Change.
Update Device Driver Wizard dialogue box appears. Choose Specify the location of the driver (Advanced) and then click Next.

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Choose Display a list of all the drivers in a specific location, so you can select the driver you want then click Next.
Choose Monitors from the list, then click Next.

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Choose Display a list of all the drivers in a specific location, so you can select the driver you want.
Click Have Disk and then click Browse.
Insert BenQ LCD Monitors CD into your CD-ROM and type d:\ (change the driver letter to match your CD-ROM driver if it is not drive D). Enter Drivers folder to select the model from the list left. Click OK.

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10. Click OK on the Install From Disk window. The dialogue box Update Device Driver Wizard appears. Choose the model from the list, then click Next.

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11. Click Next.
12. Click Finish to complete the installation.

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B. Choosing the best resolution
Due to the technology of an LC display, it always provides a fixed resolution. For the FP557s this is a resolution of 1024x768. This is called the "Native Resolution", which also represents the maximal resolution. Lower resolutions are displayed on a full screen through an interpolation circuit. Flaws do occur with the interpolated resolution compared to the native resolution. If you want to have all the advantages of LCD technology you must use the native resolution. Using Windows 95/ 98/ 2000 you can change the resolution as follows: 1. Double-click the Display icon in the Control Panel.
From the Display Properties window, select the Settings tab. You can alter the resolution by using the slider on the right-hand side.

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Select a resolution of 1024x768. Then click "Apply.".
In the subsequent windows, press OK and Yes.
You can now close Display Properties.

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C. Refresh Rate Selection
There is no need to choose the highest possible refresh rate on a LC display. It is not technically possible for an LC display to flicker. Even at a refresh rate of 60 Hz you will get an absolutely flickerfree image. More important is that you make sure that you use one of the factory modes. In contrast to a modern CRT monitor, which is a multiscan monitor, the LC display is a multi-frequency monitor. This means, the best results are only obtained by using the factory modes. You will find a table with the factory modes in this user's guide. For the native resolution of 1024x768, these, for example, are 60, 70 and 75 Hertz, not 72 Hz; however, in Windows 95/ 98/ 2000 you can change the refresh rate as follows: 1. Double click the Display icon in the Control Panel.

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Select the Adapter tab. The refresh rate selection field is located in the center at the bottom of the window.
Choose a refresh rate from the table with the factory modes, which can be found in the users guide, and select this in the settings field. In the subsequent windows press Change, OK and Yes.

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D. Picture Optimization
The easiest way to obtain an optimal picture is by using the ikey function. The funtion works correctly if using the supplied adjustment software (auto.exe) and provided the device is in a factorymode. 1. Start the auto.exe program from the CD, supplied with the monitor. A test pattern appears. 2. Now press the ikey. The device carries out an automatic adjustment. In most cases optimal results will be obtained. You can quit the auto.exe with a single mouse click and clicking on Exit. If you are still not satisfied with the result, you can still attempt to enhance the image by means of manual adjust. 1. To do this restart the auto.exe test pattern, which is the best way of observing possible changes. You also can use any other image, such as the desktop of an operating system. 2. You can access the OSD menu by pressing the Enter button on the monitor. 3. Using the < or > key on the monitor, navigate to the submenu for the Geometry values and then press Enter. 4. Adjust the Pixel Clock by pressing < or > key to optimize the picture quality. 5. To Exit Clock submenu by pressing Exit twice (Geometry submenu). If you need further adjustment, back to Geometry submenu and select Phase by pressing < or > key to reach the best status. If you are still not satisfied with the result, repeat the procedure using a different refresh rate. You must use one of the factory modes. If the i-key is not working, or the Not supported mode message is on the OSD you are not using one of the supported modes. If you are having difficulties generating a supported mode, ask the manufacturer of your graphics card for assistance.

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Adjusting the Monitor
A Look at the Control Panel
There are 6 keys for users control including iKey, Exit, Enter, < and > key and a power swith.The following descriptions are the introduction of these keys & switch. 1. Power: Turn the power on or off. 2. iKey : Adjust vertical position, phase, horizontal position and pixel clock automatically. 3. Exit key: Back to main menus, save menu or exist OSD menu without saving. 4. Enter key: Enter sub-menus, select items or save items. 5. <: For Left adjustment. Left key is the hot key for Contrast adjustment. 6. >: For Right adjustment. Right key is the hot key for Brightness adjustment.

Hot Key Mode

Contrast hot-key 1. Press < key to enter the Contrast hot- key mode. 2. Press < or > key to make adjust ment. The scale can be adjusted from maximum (100) to minimum (0). 3. Press the Exit to leave OSD operation. The adjustment can be autosaved. Brightness hot-key 1. Press > key to enter the Brightness hot-key mode. 2. Press < or > key to make adjustment. The scale can be adjusted from maximum (100) to minimum (0). 3. Press the Exit to leave OSD operation. The adjustment can be auto-saved.

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Main Menu Mode
Control Functions Available in Main Menu 1. Luminance
Press <or > key to select this item and press Enter to enter sub-menu. There are two items for luminance adjustments.
Brightness: adjusts the brightness of the display.
Contrast: adjusts the difference between the light and dark areas.

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Geometry
Press <or > key to select this item and press Enter to enter sub-menu. There are four items for geometry adjustments.
H. (Horizontal) Position: adjusts the horizontal position of the display.
V. (Vertical) Position: adjusts the vertical position of the display.
Phase: adjusts the phase of pixel clock.
Pixel Clock: adjusts the frequency of the pixel.

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Color Adjustment
Press <or > key to select this item and press Enter to enter sub-menu. There are four items for color adjustments.
There are three items to adjust. Press <or >key to select a color and press Enter to adjust color temperature.

Miscellaneous

Press <or >key to select this item and press Enter to enter sub-menu. There are three items for miscellaneous.

OSD Position : to adjust position of OSD.

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Language: to select OSD language.
OSD Time: to set the standby time of OSD.
H. (Horizontal) Position: adjusts the OSD horizontal position of the display.
V. (Vertical) Position: adjusts the OSD vertical position of the display.
Press <or >key to select a language then press Exit to back to previous menu.

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Information
Information sub menu the OSD display the resolution, horizontal and vertical refresh rate. Press Enter to recall to factory setings.

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Troubleshooting
Frequently Asked Questions (FAQ)
The image is blurred: Read the chapter, "Installation/Adjustment" and select the correct resolution, refresh rate
and make adjustments based on these instructions.
Do you use a VGA extension cable? Remove the extension cable for the test. Is the image now in focus? If not, optimize the image working on the description in the chapter, "Installation/Adjustment." It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a builtin booster. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the chapter "Installation/Adjustment." Select the native resolution. Pixel errors can be seen: One of several pixels are permanently black, one or more pixels are permanently white,
one or more pixels are permanently red, green, blue or another colour.
Read the chapter Pixel error rates. The image has a faulty colour appearance: It has a yellow, blue or pink appearance. On the monitor press the Enter button and use the <or >keys to move to the information menu. Press Enter to Recall the preset mode.If the image is still not correct and the OSD also has a fault colour appearance, then one of the three primary colours is missing in the signal input. Now check the VGA cable contacts. If any pins are bent or broken off, then contact your dealer or read the chapter, Additional Help, Repairs & Service. No image can be seen: Is the prompt on the display illuminated in green? If the LED is illuminated in green, then press the Exit button on the monitor to access the On Screen Display. If the message Not supported Mode appears, read the chapter "Installation/Adjustment." Is the prompt on the display illuminated in orange? If the LED is illuminated in orange, then the power management mode is active. Press a button on the computer keyboard or move the mouse. If that does not help, then check the VGA cable contacts. If any pins are bent or broken off, then contact your dealer or read the chapter, Additional Help, Repairs & Service. Is the prompt on the display not illuminated at all? Check the power supply mains socket, the external power supply and the mains switch.

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The image is distorted, flashes or flickers: Read the chapter, "Installation/Adjustment" and then select the correct resolution, refresh
rate and make adjustments based on these instructions.
The image is displaced in one direction: Read the chapter, "Installation/Adjustment" and then select the correct resolution, refresh

Need More Help?

If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com

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Supported operating modes
Incoming display mode (Input timing) Resolution 640x350 720x400 640x480 640x480 640x480 800x600 800x600 800x600 800x600 1024x768 1024x768 1024x768 Horizontal Frequency (KHz) 31.47(P) 31.47(N) 31.47(N) 37.86(N) 37.50(N) 35.16(P) 37.88(P) 48.08(P) 46.87(P) 48.36(N) 56.48(N) 60.02(P) Vertical Frequency (Hz) 70.08(N) 70.08(P) 60.00(N) 72.80(N) 75.00(N) 56.25(P) 60.32(P) 72.19(P) 75.00(P) 60.00(N) 70.10(N) 75.00(P) Pixel Frequency (MHz) 25.17 28.32 25.18 31.50 31.50 36.00 40.00 50.00 49.50 65.00 75.00 78.75 Comment DOS DOS DOS VESA VESA VESA VESA VESA VESA VESA VESA VESA
hModes, which are not listed in the above table, may not be supported. For an optimal picture it is recommended to choose a mode listed in the table. hThere are 12 available modes that are compatible with Windows. hImage disruption may occur as a result of signal frequency differences from VGA cards which do not correspond with the usual standard. This is not, however, an error. You may improve this situation by altering an automatic setting or by manually changing the phase setting and the pixel frequency from the Geometry menu. hIf you switch off the monitor, interference lines can occur on your screen. But do not be concerned about this, as it is normal. hTo extend the service life of the product, we recommend you use your computer's power management function.

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Specifications
Model Display type Viewable diagonal Native (maximum) resolution Colors Contrast / Brightness Response time Viewing angle (horizontal, vertical) Line frequency Image frequency Image checks 15.0" ,active, TFT 38.1 cm 1,024X768 16.2 million 400:1 (Max. 500:1) / 250 cd/m (Max. 260 cd/m) 16 ms 120, 100 (CR=10); 150, 130 (CR=5) 31.47 - 60.02 kHz Multi- frequency monitor 56.25 - 75.0 Hz modes within these parameters Digital, Screen OSD Technology, iKey (automatic image setting) 5 buttons and iKey. Contrast, brightness, vert. & hor. image position, phase, pixel clock, color balance, color palette, choice of language (8 language OSD), OSD position, status indicator 12 factory modes:3 DOS modes,9 VESA modes, VESA DPMS, EPA 30 Watt Max < 3 Watt RGB analog 0.7 Vpp/75 Ohm positive TTL separate signal connection 15-pin mini D-sub cable 5 C - 40 C 20% - 80% TCO 99 (Optional), TV/Ergonomics, TV/ GS, IEC950, FCC Class B, ISO 13406-2, VCCI, UL, CB Report, CE, C-Tick, BSMI, Fimko, GOST-R. Automatic switched mode power supply, 90-264 V, 47-63Hz 354x 362 x 190 mm 3.4 kg FP557s