AXIS 210A/211A Network Cameras Users Manual

About this Document

This manual is intended for administrators and users of the AXIS 210A/211A Network Camera and applies to firmware release 4.47. It includes instructions for using and managing the AXIS 210A/211A on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis Website, as required. See also the products online help, available via the Web-based interface.
requirements for radiated emission according to limit B of EN55022/1998, and the requirements for immunity according to EN55024/1998 residential, commercial, and light industry.
Japan - This is a class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI:2003 Class B ITE). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Australia - This electronic device meets the requirements of the
Radio communications (Electromagnetic Compatibility) Standard 1998 AS/NZS 3548. ICES-003 B by compliance with EN55022: Class B.
Safety Notices Used In This Manual
Caution! - Indicates a potential hazard that can damage the product. Important! - Indicates a hazard that can seriously impair operation. Do not proceed beyond any of the above notices until you have fully understood the implications.
Canada - This Class B digital apparatus complies with Canadian

Liability

Every care has been taken in the preparation of this manual. Please inform your local Axis office of any inaccuracies or omissions. Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice. Axis Communications AB makes no warranty of any kind with regard to the material contained within this document, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing, performance or use of this material.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied in the product described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the patents listed at http://www.axis.com/patent.htm and one or more additional patents or pending patent applications in the US and other countries.
This product contains licensed third-party software. See the menu item About in the products user interface for more information.
This product contains source code copyright Apple Computer, Inc., under the terms of Apple Public Source License 2.0 (see http://www.opensource.apple.com/apsl/). The source code is available from: http://developer.apple.com/darwin/projects/bonjour/
Trademark Acknowledgments
Boa, Ethernet, Internet Explorer, Linux, Microsoft, Mozilla, Netscape Navigator, OS/2, UNIX, Windows, WWW are registered trademarks of the respective holders. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Axis Communications AB is independent of Sun Microsystems Inc. UPnPTM is a certification mark of the UPnPTM Implementers Corporation.

Legal Considerations

Video and audio surveillance can be prohibited by laws that vary from country to country. Check the laws in your local region before using this product for surveillance purposes. This product includes one (1) MPEG-4 decoder license. To purchase further licenses, contact your reseller.

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to the Internet, you can: download user documentation and firmware updates find answers to resolved problems in the FAQ database. Search by product, category, or phrases report problems to Axis support by logging in to your private support area visit Axis Support at www.axis.com/techsup/
Electromagnetic Compatibility (EMC)
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Re-orient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a different circuit to the receiver. Consult your dealer or an experienced radio/TV technician for help. Shielded (STP) network cables must be used with this unit to ensure compliance with EMC standards. with the limits for a Class B computing device pursuant to Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

AXIS 210A/211A - Introduction

Introduction

This manual covers the following Axis Network Camera models: AXIS 210A AXIS 211A All instructions and information in this manual are valid for both models unless otherwise stated.

AXIS 210A

AXIS 211A

Product features

The AXIS 210A/211A cameras are based on the AXIS ARTPEC-2 compression chip. Both models support the following features: Video streams from the camera available on the network as real-time, full frame rate, Motion JPEG and/or MPEG-4 video streams. Video Motion Detection - this can be used to trigger image uploads when there is activity in the video image. Scheduled image uploads. IP address filtering and multi-level password protection. Alarm input and output, which can be connected to various external devices, such as door sensors and alarm bells. Multiple video resolutions. Simultaneous access by up to 20 viewers when using Motion JPEG. If MPEG-4 multicast is used, the number of viewers is unlimited, but each viewer still needs a separate MPEG-4 license. One license is included in the product, additional licenses can be purchased separately. Privacy masking allows the concealment of parts of the image that should not be viewable. Up to three areas can be configured as masked areas. Built-in web server that provides full access to all features via a standard web browser. Built-in scripting tool that allows the creation of basic applications. For advanced functionality, the cameras can be accessed via VAPIX, Axis Communications powerful API (more info at www.axis.com/developer).
AXIS 210A/211A - Introduction (PoE) Power over Ethernet - supporting PoE network transformers conforming to IEEE 802.3af, the camera can be powered directly from the network cabling. Two-way audio - two-way audio capability for up to 20 simultaneous users. Audio communication can be bi-directional (full-duplex), push to talk (half-duplex) or in one direction only (simplex). The AXIS 210A/211A has an integrated mono microphone, but there is also an audio input for connecting an external microphone or other source producing a line level signal. An active speaker with a built-in amplifier can be connected to the audio output to enable two-way communication. SNMP - the Simple Network Management Protocol allows the remote management of network devices. HTTPS - the AXIS 210A/211A supports encrypted browsing using HTTPS.
Extra features - AXIS 211A

DC-Iris

The AXIS 211A features a varifocal DC-Iris, which automatically regulates the amount of light entering the camera. Tele/wide and focus are adjusted manually with the aid of the pullers mounted on the lens.

Overview

Tele/wide puller Status indicator

Other MPEG-4 clients

Although it may be possible to use other clients to view the MPEG-4 stream, this is not guaranteed by Axis. For some other clients, such as QuickTime the Video Object Type must be set to Simple. It may also be necessary to adjust the advanced MPEG-4 settings. To assess the video stream from QuickTime the following path can be used:
AXIS 210A/211A - Video Streams rtsp://<IP address>/mpeg4/media.amp This path is for all supported methods, and the client negotiates with the AXIS 210A/211A to determine exactly which transport protocol to use.

Audio Stream Types

The stream types for audio are: G.711 - International standard for encoding wired-telephone audio. Uses PCM samples to compress audio where higher signal values are compressed more than lower values. In Axis products, this sets the coding type to -law 64 kbit/s. G.726 - Uses PCM samples to code the difference between samples (ADPCM). Reduces bandwidth without losing too much useful audio. In Axis products, this sets the coded bit rate to 24 or 32 kbit/s. All stream types are ITU-T standards and operate on frequencies up to 4 kHz. Audio transmission methods The audio stream can be accessed in the Live View page via Motion JPEG or MPEG-4. Using Motion JPEG The basic audio transmission method used in conjunction with Motion JPEG video streaming is transmission over HTTP. The video and audio streams are not synchronized when using Motion JPEG, so the streams may be slightly out of sync. The latency in any stream should be low, but this depends on the network infrastructure. Using MPEG-4 When using MPEG-4, audio is streamed using the same protocol as the video stream. When audio is transmitted using MPEG-4, the AXIS 210A/211A sends synchronization information along with the streams to the client performing the synchronization. Note: Audio is streamed from the client to the server over HTTP when using Motion JPEG and MPEG-4.
Accessing the Audio Streams
In addition to accessing audio in the Live View page using AMC, audio from the AXIS 210A/211A can also be accessed in the following ways: HTTP API You can read about accessing audio for the other protocols through the VAPIX Application Programming Interface (API) at http://www.axis.com/techsup QuickTime/Windows Media Player It is possible to use QuickTime and Windows Media Player to listen to the audio stream using the same methods to access video streams.

18 AXIS 210A/211A - Video Streams
AXIS 210A/211A - The Setup link

The Setup link

This section describes how to configure the cameras, and is intended for product Administrators, who have unrestricted access to all options in the web interface, and Operators who have access to the settings for Video & Image, Audio, Live View Config and Event Configuration. The camera is configured under Setup from a standard browser (see).

Accessing the Setup link

Follow the instructions below to access the Setup link from a browser. 1. Start your browser and enter the IP address or host name of the cameras in the location/address field. 2. The Live View page appears. Click Setup to display the Setup link.

Setup link

20 AXIS 210A/211A - Video & Image settings
Video & Image settings
Given below are examples of features available in the AXIS 210A/211A. For details of each setting, please refer to the online help available from the web interface. Click to access the online help.

Image Settings

Image Appearance
Adjust these settings to optimize the video images according to your requirements. All configuration of images and overlays affect the cameras overall performance, depending on how it is used and depending on the available bandwidth. Lower compression improves video image quality, but increases the bandwidth. The image can be rotated, and adjusted in terms of resolution and compression. The image can also be mirrored; the white balance can be changed. Please see the online help for further information on these settings. Changes made to video image settings have immediate effect on the MPEG-4 stream; the Motion JPEG stream must be restarted before the settings take effect.
AXIS 210A/211A - Video & Image settings

Text Overlay Settings

Include date, time and/or text of your choice to be viewed on the image. The color of the text may be set to white or black, while background color may be set to white, black, transparent or semitransparent. The position of the text is set either to the top or the bottom of the image. Click for more information.

Video Stream

Define the maximum video stream time per session in seconds, minutes or hours. When the set time has expired, a new stream can be started by refreshing the page in the Web browser. For unlimited video stream time, set this value to 0. This setting is only applicable to Motion JPEG. The frame rate allowed to each viewer can also be limited, to avoid bandwidth problems on the network.
To preview the image before saving, click Test. Note that the preview image is in JPEG format, even though the settings are valid both for Motion JPEG and MPEG-4.

AXIS 210A/211A - Audio When the incoming sound is louder than the threshold it passes without being affected. When lower than the threshold, the incoming sound is reduced by a certain attenuation factor. The threshold level should be set higher than the background noise, but lower than the useful audio. The noise canceller threshold value can be set to High, Medium High, Medium low or Low. A lower threshold allows most audio to pass; only the weakest background noise is reduced. A higher threshold makes the noise canceller act on even stronger background noise. At the maximum level - High - there is a risk of reducing useful audio as well. There is thus always a trade-off between noise canceling and sound quality. In other words, increasing the noise canceller attenuation results in deterioration in sound quality. To adjust the threshold and attenuation to an optimum level, change the levels and then listen to the result.

AXIS Media Control (AMC)

The AMC control panel can also be used to configure various audio settings, such as start settings and talk button options. The AMC control panel can be opened by right-clicking on the video image in the Live View web page. Please see the readme file included in the tool for more information.
30 AXIS 210A/211A - Live View Config

Live View Config

These are tools for deciding the layout of the cameras Live View page. The layout can be set in two ways: Use Axis look - the layout is unchanged. Use custom settings - modify the default Live View page with your own colors, images and so on. Click the Configure button and see below. The other settings on this page concern other features to include, such as buttons and links. See page 32 for more information.
The Custom settings window
Click the Configure button in the Live View Layout page to access the Custom Settings window. Here you can customize the appearance of the default Live View page to suit your requirements, or you can upload and use your own home page. To upload your own files, click the Upload/Remove button and see the description below. Upload Own Web Files Your own background pictures, banners and logos can either be located externally on a network server, or they can be uploaded to the AXIS 210A/211A itself. Once uploaded, files are displayed in the Own drop-down lists. Follow these instructions to upload a file. 1. Click the Upload/Remove button in the Custom settings dialog.
AXIS 210A/211A - Live View Config 2. Enter the path to the file on your computer or click the Browse button. 3. Select the user level for the uploaded file. This enables you to determine the pages that the users can view. 4. When the path is shown correctly in the text field, click the Upload button. All uploaded files are shown in the list in the lower section of this dialog. To remove a file, check the box provided next to it and then click the Remove button. Note: To use your own logo in the cameras web pages, the file must be in gif format and the file name must be in

HTTP Server

Receives notification messages Receives uploaded images

TCP Server

Receives notification messages
For details on each setting, please see the online help
available from each web page.
When the setup is complete, the connection can be tested by clicking the Test button (the connection test takes approximately 10 seconds).
AXIS 210A/211A - Event Configuration

Configuring Event Types

An Event Type describes how and when the camera performs certain actions. Example: If somebody passes in
front of the camera and an event that uses motion detection has been configured to act on this, the camera can record and save images to an FTP server, and/or send a notification e-mail to a pre-configured e-mail address with a pre-configured message. Images can be sent as e-mail attachments.
Triggered Event A triggered event can be activated by: a push button connected to the cameras input port a manual action such as clicking the trigger button in the web interface detected movement in a configured motion detection window on restart (reboot) after power loss
How to set up a triggered event This example describes how to set up the camera to upload images when the main door is opened: 1. Click Add triggered on the Event Types page. 2. Enter a descriptive name for the event, such as Main door open. 3. Set the priority - High, Normal or Low (see the online help). 4. Set min time interval between triggers - this is the minimum time period that the event type must wait after a trigger and before the next trigger. The interval commences as soon as the first trigger occurs. The shortest possible interval is 1 second and the longest is 23 hours, 59 minutes and 59 seconds. If you do not want to not use a minimum interval, set this option to 00:00:00 5. Set the Respond to Trigger. parameters to define when the event is active, such as only after office hours. 6. Select the trigger alternative from the Triggered by. drop-down list. For example select Input ports, for a sensor connected to the door. 7. Set the When Triggered. parameters, that is, define what the camera does if the main door is opened, such as upload images to an FTP server or send an e-mail notification. 8. Click OK to save the event in the Event Types list.
38 AXIS 210A/211A - Event Configuration
Please see the online help for descriptions of each available option.
Note: Up to 10 event types can be configured in the cameras, and up to 3 of these can be configured to upload
images. Files names can be formatted according to specific requirements. See File Naming & Date/Time Formats online help.
Pre-trigger and Post-trigger buffers This function is very useful when checking to see what happened immediately before and/or after a trigger, e.g. 5 seconds before and/or after a door was opened. Check the Upload images checkbox under Event Types > Add Triggered. > Triggered by. All uploaded images are JPEG images. Include pre-trigger buffer - images stored internally in the server from the time immediately preceding the trigger. Check the box to enable the pre-trigger buffer, enter the desired length of time and specify the required image frequency. Include post-trigger buffer - contains images from the time immediately after the trigger. Configure as for pre-trigger. Notes: Pre-trigger and Post-trigger buffers are lost if the connection to the event server fails.

User List - the user list displays the authorized users and user groups (levels):
Viewer Operator Administrator Provides the lowest level of access, which only allows access to the Live View page. An operator can view the Live View page, create and modify event types and adjust certain other settings. Operators have no access to the System Options. An administrator has unrestricted access to all the setup options and can determine the registration of all other users.
User Settings - check the relevant checkboxes to enable: Anonymous viewer login - allows any viewer direct access to the Live View page. Maximum number of simultaneous viewers limited to - enter a value here to restrict the number of unicast viewers accessing the unit. This is useful if you need to save on bandwidth. (Note that all multicast viewers count as one viewer.)

IP Address Filtering

Enable IP Address Filtering: To allow or deny access to the AXIS 210A/211A Network Camera check the box Enable IP address filtering. Once enabled, the IP addresses in the list are allowed or denied access according to the choice made in the drop-down list Allow/Deny the following IP addresses. The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses). The users from these IP addresses need to be specified in the user list with the appropriate access rights. This is done from Setup > System Options > Security > Users.
42 AXIS 210A/211A - System Options
Referrals - To prevent unauthorized clients from including the video stream from the cameras into external Web pages, check the Referrals checkbox and enter the IP address or host name of the computer that hosts the Web pages with the included video stream. Several IP addresses/host names can be defined and are separated by semicolons (;). This option is only applicable to Motion JPEG video streams. Notes: If the referrals feature is enabled and you wish to also allow normal access to the Live View page, the
product's own IP address or host name must be added to the list of allowed referrers. Restricting referrers has no effect on an MPEG-4 video stream. To restrict an MPEG-4 stream, IP address filtering must be enabled. Restricting referrers is of greatest value when not using IP address filtering. If IP address filtering is used, then the allowed referrers are automatically restricted to those allowed IP addresses.

The AXIS 210A and the AXIS 211A both support encrypted browsing using HTTPS. A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click the Create self-signed Certificate button to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is implemented after the installation of a signed certificate issued by a certificate authority. A signed certificate can be obtained from an issuing Certificate Authority by clicking the Create Certificate Request button. When the signed certificate is returned, click the Install signed certificate button to import the certificate. The properties of any certificate request currently resident in the camera or installed can also be viewed by clicking the Properties. button. The HTTPS Connection Policy must also be set in the drop-down lists to enable HTTPS in the camera. For more information, please refer to the online help.

IEEE 802.1x

IEEE 802.1x is an IEEE standard for port-based Network Admission Control. It provides authentication to devices attached to a network port (wired or wireless), establishing a point-to-point connection, or, if authentication fails, preventing access on that port. 802.1x is based on EAP (Extensible Authentication Protocol). In a 802.1x enabled network switch, clients equipped with the correct software can be authenticated and allowed or denied network access at the Ethernet level.
AXIS 210A/211A - System Options Clients and servers in an 802.1x network may need to authenticate each other by some means. In the Axis implementation this is done with the help of digital certificates provided by a Certification Authority. These are then validated by a third-party entity, such as a RADIUS server, examples of which are Free Radius and Microsoft Internet Authentication Service. To perform the authentication, the RADIUS server uses various EAP methods/protocols, of which there are many. The one used in the Axis implementation is EAP-TLS (EAP-Transport Layer Security). The AXIS network video device presents its certificate to the network switch, which in turn forwards this to the RADIUS server. The RADIUS server validates or rejects the certificate and responds to the switch, and sends its own certificate to the client for validation. The switch then allows or denies network access accordingly, on a preconfigured port.

DHCP is a protocol for automatic IP address assignment on a network. IP address assignment via DHCP may lead to the situation where the IP address changes and you lose contact with the camera. Configure the options for notification of IP address change (under Services) to receive notification from the camera when the IP address changes. Alternatively, if your DHCP server can update a DNS server, you can access the AXIS 210A/211A by host name which is always the same, regardless of the IP address.
Services Options for notification of IP address change - if the IP address for the video server changes, e.g. automatically by DHCP, you can choose to be notified of the change. Click Settings. and enter the required information. AXIS Internet Dynamic DNS Service - The AXIS Internet Dynamic DNS Service can provide your Axis product with its own URL (web address), which can then be used to access it over the Internet. The product can be unregistered from the service at any time. To do this click Settings. and follow the instructions. For more information, please refer to the online help.

Advanced TCP/IP Settings

DNS Configuration DNS (Domain Name Service) provides the translation of host names to IP addresses on your network. Obtain DNS server address via DHCP - automatically use the DNS server settings provided by the DHCP server. Click the View button to see the current settings.
AXIS 210A/211A - System Options Use the following DNS server address - enter the desired DNS server by specifying the following: Domain name - enter the domain(s) to search for the host name used by the AXIS 210A/211A. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, e.g. myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name. DNS servers - enter the IP addresses of the primary and secondary DNS servers. Note: This is not mandatory with regard to secondary DNS servers. NTP Configuration The AXIS 210A/211A can obtain the correct time from an NTP server. The address for the NTP server can either be obtained via the DHCP server, or it can be entered manually. Host Name Configuration The AXIS 210A/211A can be accessed using a host name, instead of an IP address. The host name is usually the same as the assigned DNS Name. For more information, please see the online help Link-Local IPv4 Address This is enabled by default and assigns the AXIS 210A/211A an additional IP address for use with UPnP. The AXIS 210A/211A can have both a Link-Local IP and a static/DHCP-supplied IP address at the same time - these will not affect each other. HTTP The default HTTP port number (80) can be changed to any port within the range 1024-65535. This is useful for simple security port mapping. HTTPS The default HTTPS port number (443) can be changed to any port within the range 1024-65535. HTTPS is used to provide encrypted web browsing. NAT Traversal (port mapping) for IPv4 A broadband router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network traffic from the private network to the outside i.e. the Internet. Security on the private network (LAN) is increased since most broadband routers are pre-configured to stop any attempt to access the private network (LAN) from the public network/Internet.

The cameras includes support for UPnP. UPnP is enabled by default, and the network camera then is automatically detected by operating systems and clients that support this protocol. If also enabled on your computer, the camera is automatically detected and a new icon is added to My Network Places. Note: UPnP must also be enabled on your Windows XP or ME computer. To do this, open the Control Panel from
the Start Menu and select Add/Remove Programs. Select Add/Remove Windows Components and open the Networking Services section. Click Details and then select UPnP as the service to add.
These settings are for the IP addresses, port numbers, and Time-To-Live values to use for media streams in the MPEG-4 format. Only certain IP addresses and port numbers should be used for these streams. For more information, please see the online help.

Bonjour

Your Axis network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol.

Ports & Devices

I/O Ports - the pinout, interface support and the control and monitoring functions provided by this connector are described in The I/O Terminal Connector, on page 55.
The Status indicator LED on the front of the camera can be set to flash at a configurable interval (or to not light up at all) whenever the unit is accessed. For a listing of all LED behavior, see page 8, or the online help. Note: The LED does not flash when the stream is retrieved using MPEG-4 multicast.

Maintenance

Restart - the camera is restarted without changing any of the settings. Use this method if the unit is not behaving as expected. Restore - the unit is restarted and most current settings are reset to factory default values. The settings that are reset are as follows: the boot protocol (DHCP or static) the static IP address the default router the subnet mask
52 AXIS 210A/211A - System Options
the system time Default - the default button should be used with caution. Pressing this returns all of the camera's settings (including the IP address) to the factory default values. Upgrade Server - See Upgrading the Firmware, on page 64. Backup - click this button to take a backup of all the parameters, and any user-defined script. You can then return to the previous settings, if settings are changed and there is unexpected behavior. Restore - click the Browse button to locate the saved backup file (see above) and then click the Restore button. The settings are restored to the previous configuration. Note: Backup and Restore can only be used on the same unit running the same firmware. This feature is not

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the cameras web pages. 3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.
Notes: After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if
you suspect the upgrade has failed. Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.
AXIS 210A/211A - Troubleshooting 1. Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera> Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number> ping -l 408 -t <IP address of camera> 2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping. 3. Open a browser and type in the cameras IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis210.bin or axis211.bin. Then click the Load button to restart the upgrade process. 4. After the upgrade has completed (1-10 minutes), the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED. 5. Referring to the installation guide, reinstall the camera. If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem. Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters. The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.
66 AXIS 210A/211A - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address When using ARP/Ping. Try the installation again. The IP address must be set within two minutes after power has been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide. If the IP address intended for the camera and the IP address of your computer are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an appropriate IP address.

The camera is located on a different subnet.
The IP address is being used by another Disconnect the camera from the network. Run the Ping command. (In a Command/DOS device window, type ping and the IP address of the unit). If you receive: Reply from <IP address>: bytes = 32; time = 10 ms.. - this means that the IP address may already be in use by another device on your network. You must obtain a new IP address and reinstall the unit. If you see: Request timed out - this means that the IP address is available for use with your camera. In this case, check all cabling and reinstall the unit. Possible IP address conflict with another device on the same subnet. The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the camera. To avoid this, set the static IP address to 0.0.0.0. 1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands. 2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit now has a fixed IP address that will not change. 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service and then configure IP address change notification from the network settings. Return the unit to the main network. The unit now has a dynamic IP address, but will notify you if the address changes. If using a proxy server, try disabling the proxy setting in your browser. Test the network cable and connectors by connecting it to another network device, then Ping that device from your workstation. See the instructions above. When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type in http or https in the browser's address bar. Check that the host name and DNS server settings are correct. See the basic and advanced TCP/IP settings. The camera can be configured to use a SOCKS server to reach networks on the other side of a firewall/proxy server. Check the Internet firewall with your system administrator. Check if you need to configure the default router settings. If using a network switch, check that the port on that device uses the same setting for the network connection type (speed/duplex) as set in the advanced TCP/IP settings. The Auto-Negotiate setting is recommended.
The camera cannot be accessed from a browser The IP address has been changed by DHCP.

Image gradually gets darker or lighter. Image loses focus often.
Images only shown in black & white. Blurred images.
Rolling dark bands or flickering in image. Video/image problems - MPEG-4 Lower frame rate than expected.
68 AXIS 210A/211A - Troubleshooting
Poor rendering of MPEG-4 images. Color depth set incorrectly on clients. Set to 16-bit or 32-bit color. If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control panel applet. Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from the manufacturer's web site. If images are degrading, try decreasing the GOV length, see Advanced Settings on page 22. Color saturation is different in MPEG-4 Modify the settings for your graphics adapter. Please see the adapter's documentation and Motion JPEG. for more information. The test image does not display as expected. Image settings. The Power indicator is not constantly lit Faulty power supply. Check that you are using an AXIS PS-K power supply. Not all settings have an effect on the test image. For more information, see the help on Image Settings.
The Status and Network indicator LEDs are flashing red rapidly Hardware failure. Contact your Axis dealer.
The Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been interrupted or the firmware has otherwise been damaged. Poor quality snapshot images Screen incorrectly configured on your workstation. Browser freezes Netscape 7.x or Mozilla 1.4 (or later) can sometimes freeze on a slow computer. Problems uploading files Limited space. Missing images in uploads. Overlay is not displayed Incorrect size or location of overlay. Motion Detection triggers unexpectedly Changes in luminance. Motion detection is based upon changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may be mistakenly triggered. Lower the sensitivity setting to avoid problems with luminance. Check that the sound card in the PC and the connections to the speaker and microphone are working. Ensure that the mute button is not pressed and the volume settings are correct. Ensure that full-duplex is selected if you want to have two way audio communication. The Post Content Length set in the proxy server is too low. Set the value of the Post Content Length in your proxy server to 1MB or more. You may need to contact your system administrator to do this. The overlay may have been positioned incorrectly. Refer to the online help for information on the limitations when using image overlays and privacy masks. There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free up space. This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or the upload period. Lower the image resolution. In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image. See the Emergency Recovery Procedure above.

DATASHEET

AXIS 210A/211A Network Cameras
Superior video quality for professional indoor and outdoor applications.
> Superior image quality > Simultaneous MPEG4 and Motion JPEG > Two-way audio > Video motion detection > Power over Ethernet
AXIS 210A and AXIS 211A Network Cameras offer a cost-effective, IP-based solution for professional security surveillance and remote monitoring, which make them an ideal choice for securing offices, shops and other indoor and outdoor facilities.
AXIS 210A and AXIS 211A deliver superior image quality using progressive scan, in up to 30 frames per second in 640x480 VGA resolution. Simultaneous MPEG-4 and Motion JPEG video streams can be provided, allowing for optimization in image quality and bandwidth. AXIS 210A and AXIS 211A support two-way audio, enabling remote users to not only view, but also listen in on an area and communicate orders or requests to visitors, customers or intruders. AXIS 210A and AXIS 211A support video motion detection and advanced event management, including pre/post alarm image buffering. Both cameras support Power over Ethernet, allowing power to be delivered via the network, which eliminates the need for power cables and reduces installation costs.
Technical specifications 210A/211A Network Cameras
Camera Models Image sensor Lens AXIS 210A: indoor use only AXIS 211A: DC-iris, indoor/outdoor 1/4 Progressive scan RGB CCD AXIS 210A: 4.0 mm, F1.2, fixed iris, CS mount, horizontal angle of view: 48 AXIS 211A: 3.0 8.0 mm, F1.0, DC-iris, CS mount, horizontal angle of view AXIS 210A: 1.0 lux, F1.2 AXIS 211A: 0.75 lux, F1.0 1/12500 s to 2 s MPEG-4 Part 2 (ISO/IEC 14496-2) Motion JPEG 160x120 to 640x480 Up to 30 fps Up to 30 fps Simultaneous MPEG-4 and Motion JPEG Controllable frame rate and bandwidth VBR/CBR MPEG-4 Compression, color, brightness, contrast, white balance, exposure control, rotation, mirroring, fine tuning of behavior at low light Text and image overlay Privacy mask Two-way, full or half duplex Weight Power Connectors System integration Application Programming Interface Intelligent video Alarm triggers Alarm events Open API for software integration, including VAPIX from Axis Communications available at www.axis.com Video motion detection, audio detection, active tampering alarm Intelligent video and external input File upload via FTP, HTTP and email Notification via email, HTTP and TCP External output activation 9 MB pre- and post alarm ETRAX 100LX, ARTPEC-MB RAM, 8 MB Flash English Downloadable language files for French, German, Italian, Japanese and Spanish are available at www.axis.com/techsup Other language files may also be available V DC max. 7W Power over Ethernet IEEE 802.3af Class 2 RJ-45 10BASE-T/100BASE-TX PoE Terminal block for 1 alarm input, 1 output and alternative power connection 3.5 mm mic/line in, 3.5 mm line out C (F) Humidity 20 80% RH (non-condensing) EN 55022 Class B, EN 55024, EN 61000-3-2, EN 61000-3-3, FCC Part 15 Subpart B Class B, VCCI Class B, ICES-003 Class B, C-tick AS/NZS CISPR 22, EN 60950-1 Power supply: EN 60950-1, UL, cUL 270 g (0.4 lb.)
Minimum illumination Shutter time Video Video compression Resolutions Frame rate MPEG-4 Frame rate Motion JPEG Video streaming
Video buffer General Processors and memory Language support (web interface)

Image settings

Operating conditions Approvals
Audio Audio streaming Audio compression G.711 PCM 8 kHz G.726 ADPCM 8 kHz Configurable bit rate Audio input/output Built-in microphone, external microphone input/line input, line output Network Security

15 mm (0.6) 15 mm (0.6)

Included accessories
Power supply, connector kit, stand, Installation Guide, CD with installation tool, recording software and Users Manual, Windows decoder 1-user license
Password protection, IP addressmm (0.4) 132 mm (5.2) 11 filtering, HTTPS encryption, 132 mm (5.2) 11 mm (0.4) IEEE 802.1X network access control, digest authentication, user access log IPv4/v6, HTTP, HTTPS, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3 (MIB-II), DNS, DynDNS, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS 210A

Supported protocols

More information is available at www.axis.com

Dimensions

90 mm (3.6) 90 mm (3.6) 88 mm (3.5) 88 mm (3.5)

15 mm (0.6)

132 mm (5.2)

11 mm (0.4)

Optional accessories

27 mm (1.1)

131 mm (5.1)

Various housings

36 mm (1.4) 36 mm (1.4)

210A mm (5.2) 132

8 mm (0.3) 8 mm (0.3)

AXIS 210A

132 mm (5.2) 132 mm (5.2)
108 mm (4.2) 108 mm (4.2)

AXIS 211A AXIS 211A

Lenses
90 mm (3.6) 88 mm (3.5) 80 mm (3.2) 80 mm (3.2) 36 mm (1.4) 132 mm (5.2) 8 mm (0.3)
5 mm (0.2) (x3) 5 mm (0.2) (x3)

AXIS 211A

108 mm (4.2)

32 mm (1.3) 32 mm (1.3)

For information on AXIS Camera Station and video management software from Axis Application Development Partners, see www.axis.com/products/video/software/

80 mm (3.2)

5 mm (0.2) (x3)
2008 Axis Communications AB. AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions. All other company names and products are trademarks or registered trademarks of their respective companies. We reserve the right to introduce modifications without notice. 32 mm (1.3)

33815/EN/R1/0811

www.axis.com