Installation

1 Connect the Battery

2 Placement / Power

Avoid placing the Back-UPS in: Direct sunlight Excessive heat Excessive humidity or in contact with fluids of any type
In compliance with Department of Transportation (DOT) regulations, the Back-UPS is shipped with the internal red battery wire disconnected. The Back-UPS will not operate until the internal red wire is connected to the battery. Once connected, allow the Back-UPS to charge for a full eight hours prior to use. Note: Small sparks may occur during battery connection. This is normal.

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Back-UPS CS 350/500

Users Manual

990-2084A 2/02
Plug the Back-UPS into a wall outlet, as shown. a. Open the battery compartment, as shown. c. Connect the red battery wire to the battery terminal. positive
Pull the battery about half way out, as shown
Push the battery into the battery compartment and re-install the cover, as shown.
The Back-UPS charges the internal battery any time it is connected to a wall outlet.
3 Check the Building Wiring Fault Indicator
If the red Building Wiring Fault indicator on the rear panel of the Back-UPS is lit, one of the following conditions exists: Open or high resistance ground Hot or neutral polarity reversed Overloaded neutral circuit A lit indicator means that a potential shock hazard exists. Improper building wiring should be corrected by a qualified electrician. Do not use the Back-UPS until the condition that caused the fault is corrected. Note: Improper building wiring will not prevent the Back-UPS from operating, but it will limit its protection capability. It may also result in equipment damage that is not covered by the APC Equipment Protection Policy.
4 Connect Equipment to the Back-UPS
The rear panel of the Back-UPS consists of the following elements: Battery Back Up Outlets (qty. of 3). These outlets provide battery back-up, surge protection, and Electro-magnetic Interference (EMI) filtering. In case of power outage, battery power is automatically provided to these outlets. Power (utility or battery) is not supplied to these outlets when the Back-UPS is switched Off. Connect a computer, monitor, and external disk or CD-ROM drive to these outlets. Surge Only Outlets (qty. of 3). These outlets are always On (when utility power is available) and are not controlled by the On/Off switch. These outlets do not provide power during a power outage. Connect a printer, fax machine or scanner to these outlets.

Monitor Fax

5 Connect the Phone

Line to Surge Protection

Computer Printer External Drive
The telephone ports provide lightning surge protection for any device connected to the telephone line (computer, modem, fax or telephone). The telephone ports are compatible with Home Phoneline Networking Alliance (HPNA) and Digital Suscriber Line (DSL) standards, as well as all modem data rates. Connect as shown.

Wall Outlet

Scanner
Black Velcro Straps (qty. of 2 - not shown). For convenience, two velcro traps have been included and can be used to manage power cords.

Modem/Phone/Fax

6 Switch On the
7 Connect USB Cable and Install Software (optional)
Note: The Back-UPS software CD-ROM provides data reporting and unattended shutdown of computers connected to the device. The Users Guide contains additional information about the Back-UPS software. The Users Guide is contained in the main folder with the CD-ROM. Attention: USB Hubs The Back-UPS should be plugged into the USB port of the computer, not into a USB hub. The computer must be powered On before connecting the USB cable. Connect the USB cable end (USB symbol facing down) to the rear panel USB port of the Back-UPS. Connect the other end of the USB cable to the USB port (usually located on the rear panel of the computer). For other Microsoft Windows or Macintosh operating systems, please follow the steps below, as appropriate: Windows 98 and Windows Me Users computer. The installation program will load automatically. Please follow the on-screen instructions to install the software. Windows 2000 Users The APC PowerChute Personal Edition Software CD-ROM included with your UPS contains a wizard that optimizes your systems power settings for operation with your Back-UPS. It does this by changing various settings in Power Options Properties in the Control Panel. APC strongly advises you to reconfigure your system by running this wizard. 1. Insert the APC PowerChute Personal Edition Software CD-ROM into the computers CDROM drive. 2. Choose Start and then the Run option. Type: <CD-ROM drive letter>:\setup.exe. Click OK and follow the instructions. Microsoft Windows XP Users Please visit the APC website at www.apc.com/ windowsxp for updates on the availability of Windows XP software. Mac OS 9 (9.0.4/9.1 or higher) Users APC PowerChute Personal Edition Software has been designed specifically to work with Mac OS 9 (9.0.4/9.1 or higher). There are builds of Mac OS prior to Mac OS 9.0.4/9.1 with power drivers that have known problems, so please make sure that you have the most up to date version of Mac OS 9 (9.0.4/9.1 or higher). Insert the APC PowerChute Personal Edition Software CD-ROM into the CD-ROM drive. An icon called APC Shutdown Manager v1.0.1 will appear on your desktop. Open the folder and double-click the ReadMe file. Make sure your hardware matches the requirements stated in the ReadMe file. Double-click on APC Shutdown Manager v1.0.1 to begin the installation of the software. At the first dialog, click on Continue. Read the displayed license agreement and click Accept if you agree to the terms. Click on Install to begin. After installation, click on the Restart dialog button to restart your computer. All Other Users The software is designed for the Windows and Macintosh operating systems mentioned in this section. If you do not have one of these operating systems, your unit will still provide these primary features: Battery backup, surge protection, and telephone line protection to protect your entire desktop from lightning and power surges. Runtime needed for you to work through brief power disturbances: provides time to manually save data and shut down safely. Installation of the APC PowerChute Personal Edition Software is not mandatory. However, other features provided by the software include unattended automatic operating system shutdown, as well as application data saving. To activate these features, install the software as previously discussed.

Back-UPS

Note: Allow the Back-UPS to charge for a full eight hours prior to use. Press the push-button on the front panel of the Back-UPS.
On Line On Battery Overload Replace Battery
Observe that the following events occur after pressing and releasing the push-button: The green On-Line indicator flashes. The yellow On Battery indicator lights while the Self-Test is being performed. When Self-Test has successfully completed, only the green On Line indicator will be lit. If the internal battery is not connected, (see Step 1 above) the green On Line indicator and red Replace Battery indicator will light. The Back-UPS will also emit a chirping sound.
Please insert the APC PowerChute Personal Edition Software CD-ROM included with your Back-UPS into the CD-ROM drive of your
TO COMPUTER USB PORT RJ-45 to USB CABLE
Status Indicators and Alarms
There are four status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload, and Replace Battery).
On Battery (yellow) - is lit whenever the battery of the Back-UPS is powering equipment connected to the Battery Backup Outlets. Four Beeps Every 30 Seconds - this alarm is sounded whenever the BackUPS is running On Battery. Consider saving work in progress.
Overload (red) - is lit whenever power demand
has exceeded the capacity of the Back-UPS. Continuous Tone - this alarm is sounded whenever the Battery Backup outlets are overloaded.
Replace Battery (red) - is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient runtime and should be replaced. Chirps for 1 Minute Every 5 Hours this alarm is sounded whenever the battery has failed the automatic diagnostic test.
On Line (green) - is lit whenever utility power
is powering the Battery Backup outlets.
Continuous Beeping - this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS.
Circuit Breaker - the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from utility power. If the button sticks out, disconnect non-essential equipment. Reset the circuit breaker by pushing the button inward.

APC, PowerChute and Back-UPS are registered trademarks of American Power Conversion. All other trademarks are Property of their respective owners.

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document: Possible Cause Procedure

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table: Storage Temperature 23 o to 86o F (-5o to 30oC) Recharge Frequency Charging Duration Every 6 months 8 hours 8 hours
Back-UPS will not switch on
Back-UPS not connected to an AC power source. Check that the Back-UPS power plug is securely connected to the wall outlet.
86o to 113o F (30o to 45oC) Every 3 months
Please contact APC Technical Support to troubleshoot the unit before returning it to APC.
Order Replacement Battery
Back-UPS circuit breaker tripped. Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward until it catches. If the circuit breaker resets, switch the Back-UPS on and reconnect the equipment one-at-a-time. If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload. Check the wall outlet that supplies power to the Back-UPS using a table lamp. If the lamp bulb is very dim, have the utility voltage checked by a qualified electrician. The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered on-line from the APC web site (see below, a valid credit card is required). When ordering, please specify Battery Cartridge RBC2.

Battery Replacement

Battery replacement is a safe procedure. The Back-UPS can be left on with the equipment connected during this procedure. Do not replace the battery when the Back-UPS is On Battery. Refer to the APC Safety Guide for additional information. Please consult the "Connect Battery" diagrams (a through d) on the front page of this document when performing the following procedures:
Very low or no utility voltage.
Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected. Computer, monitor or external disk/ CD-ROM drive is plugged into a Surge Only outlet. Check the battery connections. (See Connect the Battery under Installation on the front page of this document. Move computer, monitor, or external drive power cord plug to the Battery Backup outlets.

1. 2. 3.

Back-UPS operates on battery although normal utility voltage exists
Back-UPS circuit breaker tripped. Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward until it catches. Connect the Back-UPS to another wall outlet or have a qualified electrician check the building wiring.
The wall outlet that the Back-UPS is connected to does not supply utility power to the unit.
4. 5. 6. 7. 8. 9. 10. 11. 12.
While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a). Slide the battery compartment cover off of the Back-UPS (diagram a). Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (diagram b). Carefully unpack the new battery. Retain the packing carton so that the old battery can be recycled. Insert the new battery halfway into the Back-UPS (diagram d). Connect the wires to the new battery as follows: Red Wire - to red (positive) terminal Black Wire - to black (negative) terminal Note: Small sparks at the battery terminals are normal during connection. Carefully insert the battery fully into the Back-UPS. Slide the battery compartment cover back into place. The Replace Battery indicator will shut off within the 14-day self-test interval, or when the BackUPS is switched On.
The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with the new battery. Additional recycling information is provided with the new battery. Unplug non-essential Battery Backup connected equipment, such as printers and plug them into Surge Only outlets. Note: Devices that have motors or dimmer switches (laser printers, heaters, fans, lamps, and vacuum cleaners, for example) should not be connected to the Battery Backup outlets. Charge the battery. The battery charges whenever the Back-UPS is connected to a wall outlet. Typically, eight hours of charging time are needed to fully charge the battery from total discharge. Back-UPS run-time is reduced until the battery is fully charged. Replace battery (see Order Replacement Battery). Batteries typically last 3-6 years, shorter if subjected to frequent power outages or elevated temperatures.
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded.

Service

If the Back-UPS arrived damaged, notify the carrier. If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken: 1. 2. Consult the Troubleshooting section to eliminate common problems. Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common BackUPS problem. 3. If the problem persists, consult APC On-line Technical Support or call APC Technical Support (see below). When calling APC Technical Support, have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem over the phone with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address. A Back-UPS under warranty will be repaired at no cost. The standard warranty is two (2) years from the date of purchase. APCs standard procedure will be to replace the original unit with a factory reconditioned unit. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. If the warranty has expired, there is a repair charge. For return: Disconnect the red battery terminal wire from the Back-UPS battery (see "Connect the Battery" instructions and graphics on the front of this document). Department of Transportation (DOT) regulations require that the battery wire be disconnected before shipping the Back-UPS to APC. Pack the Back-UPS in its original packaging. If the original container is not available, contact APC Technical Support to obtain a a new set. Pack the Back-UPS properly to avoid damage in transit. Never use styrofoam beads for packaging. Damage sustained in transit is not covered under the warranty (insuring the package for full value is recommended). Write the RMA number on the outside of the package. Return the Back-UPS to APC by insured, prepaid carrier to the address provided by APC Technical Support.

Back-UPS battery is weak due to recent outage and has not had time to recharge. Battery requires replacement.

A red indicator is lit

Battery is not connected properly. Check the battery connections. Consult "Connect the Battery" under "Installation" on the front page of this document. It shows how to access the battery and connect the wires. Move one or more equipment power plugs to the Surge Only outlets.
The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back-UPS can provide. Battery requires replacement.
The battery should be replaced within two weeks (see "Order Replacement Battery"). Failure to replace the battery will result in reduced run-time during a power outage.
Red indicators are flashing
Back-UPS failure. Call APC for service.
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on
Internal battery not connected. Check the battery connections. Consult "Connect the Battery" under "Installation" on the front page of this document. It shows how to access the battery and connect the wires.

Specifications

Input Voltage (on line) Frequency Limits (on line) On Battery Waveshape Maximum Load Typical Recharge Time Operating Temperature Storage Temperature Operating and Storage Relative Humidity Size (H x W x D) Weight Shipping Weight EMI Classification On Battery Run-Time 98 - 132 Vac 47 - 63 Hz (autosensing) Stepped Sine Wave 350 VA - 210 W 500 VA - 300 W

Warranty

The standard warranty is two (2) years from the date of purchase. APCs standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.
8 Hours 32o to 104o F (0o to 40 oC) 23 o to 113 oF (-5 o to 45o C ) 0 to 95% non-condensing 6.5 x 3.6 x 11.2 inches 350 VA - 12.5 lb (5.7 kg) 350 VA - 14.0 lb (6.4 kg) (16.5 x 9.2 x 28.5 cm) 500 VA - 13.8 lb (6.3 kg) 500 VA - 15.3 lb (7.0 kg) USA/Canada Mexico Brazil Worldwide Internet Technical Support 1.800.800.4272 292.0253 / 292.0255 0800.12.72.1 1.401.789.5735 http:\\www.apc.com http:\\www.apc.com/support

APC Contact Information

FCC/DOC Class B Certified 20 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.
Copyright 2002 American Power Conversion. All rights reserved.

Back-UPS CS 500

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Users Manual

Thank you for purchasing APCs Back-UPS CS 500. Please complete and mail the enclosed Warranty Registration Card, or register your purchase at www.apc.com/ch.

Safety and Placement

Do not install this device during a thunderstorm. Do not install this device in a hot or excessively moist location. Do not use with aquarium equipment. This device is designed for indoor use only.

0 - 40oC

Connect Equipment
Battery + Surge Protection
These outlets are powered whenever the unit is switched ON. During a power outage or other utility problems (brownouts, over-voltages), these outlets will be powered for a limited time by the internal battery. Plug your computer and monitor into these outlets.

Connect AC Line Cord

Connect the AC line cord to a 220 Volt outlet.

Power On

The Back-UPS should be allowed to charge for 16 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to utility power, and the unit is turned ON. Power ON the unit by pressing the ON/OFF button. Turn on your equipment. Note: The on/off switch is illuminated when in the ON position. The switch may flash to indicate changing power conditions (see Status Indications).

Status Indications

The Back-UPS indicates operating status using a combination of visual and audible indicators, as follows:
Power ON Indicator (green) Off On Flashing (off during beeping) Flashing Off

Buzzer Off Off

Condition The Back-UPS has been turned off. On Line - Back-UPS is supplying conditioned utility power to the connected equipment.
4 beeps every 30 On Battery - Back-UPS is supplying battery power seconds to the connected equipment. Constant Beeping Low Battery Warning - The Back-UPS has 2 minutes of battery power remaining.
Beeps once Sleep Mode - Battery power has been completely every 4 seconds exhausted. The Back-UPS is waiting for utility power to return to normal. Contant Tone Overload Warning - The connected equipment requires more power than can be provided by the Back-UPS. Overload Shutdown - The Back-UPS has shut down because the connected devices require more power than can be provided by the Back-UPS. Disconnect one of the devices and restart the unit. The Back-UPS has experienced an internal problem. Contact APC Technical Support.

Constant Tone

Flashing

Troubleshooting

Problem
Unit will not turn on; ON/OFF button will not illuminate green. Connected equipment loses power.
Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using the table below:

Probable Cause

Utility power not available at the wall outlet, and battery power has been exhausted. Circuit Breaker has tripped; the unit is overloaded.

Solution

Ensure that the fuse or circuit breaker for the wall outlet is okay, and that the wall switch controlling the wall outlet (if any) is in the ON position. Ensure the battery has been fully charged. Reduce the amount of equipment plugged into the Battery Backup + Surge Protection outlets. Reset the Circuit Breaker by pushing it back in. Ensure the equipment plugged into the outlets of the unit are not overloading the capacity of the unit. Try disconnecting some of the equipment and see if the problem continues.

The unit has exhausted its available battery power.
The unit can only operate on battery power for a limited amount of time. The unit will eventually turn off when the available battery power has been used. Allow the unit to recharge for 16 hours before continuing use of the unit. The output waveform is designed for computers and computer-related equipment. It is not designed for use with motor-type equipment. Contact APC Technical Support for further troubleshooting. The unit is operating normally and supplying battery power. Once On Battery, you should save your current work, power down your equipment, and turn the unit OFF. Once normal power is restored, you may turn the unit back ON and power your equipment. The unit is about to shut off due to a low battery charge condition! When the unit beeps once every second, the battery has about 2 minutes of power remaining. Immediately power down your computer and turn the unit OFF. When normal power returns, you may turn the unit back ON; the unit will recharge the battery. Allow the unit to charge by leaving it plugged in and switched on for 16 hours. As a battery ages, the amount of runtime available will decrease. Batteries also age prematurely if the unit is placed near excessive heat. If the battery will not charge, the Back-UPS is no longer operable.
The equipment connected to the Back-UPS does not accept the step-approximated sine waveform from the unit. The unit may require service. The Power indicator is lit and the unit is beeping four times every 30 seconds. The power indicator is flashing and the unit beeps once per second. Inadequate runtime. The Back-UPS is supplying battery power to the connected equipment
Battery capacity is low (about 2 minutes of use remaining).
The battery is not fully charged. Battery is near the end of useful life.
990-2712 Copyright 2005 American Power Conversion. All rights reserved.
APC and Back-UPS are registered trademarks of American Power Conversion All other trademarks are property of their respective owners.

Specifications

Input Voltage Frequency Brownout Transfer Over-voltage Transfer Output UPS Capacity (total) Voltage - On Battery Frequency - On Battery Transfer Time Protection and Filter AC Surge Protection Overcurrent Protection Battery (lead-acid) Type (maintenance free) Average Life Typical Recharge Time Physical Net Weight Size Operating Temperature Storage Temperature Operating Relative Humidity Operating Elevation

Safety

Type Specification
220 Vrms Nominal 45-55 Hz 165 Vrms, typical 266 Vrms, typical 500 VA / 300 W 220 Vrms + 8% (step-approximated sine wave) 120 Hz + 3 Hz 8 ms typical, 10 ms maximum Full time, 160 joules Resettable circuit breaker 12V, 4.5 amp-hour 2-5 years 16 hours 7.2 lb. (3.3 kg.) 13.3 (H) x 8.2 (W) x 21.3 (D) cm 0 C to 40 C -15oC to 45oC 5 to 95% non-condensing 0 to 10,000 ft (0 to 3,000 m) 3. 4.
This section contains important instructions that should be followed during installation and maintenance of the Back-UPS. It is intended for APC customers who setup, install, relocate, or maintain APC equipment. This equipment is intended for installation in a temperature-controlled indoor area (see Specifications for exact temperature range), free of conductive contaminants.

WARNING! Battery Safety

This unit contains no user-serviceable parts. This equipment contains potentially hazardous voltages. Do not attempt to disassemble the unit. Repairs are performed only by factory trained service personnel. Batteries must be recycled. Deliver the entire BackUPS to an appropriate recycling facility, or ship it to APC in the original packaging. Do not dispose of batteries in a fire. The batteries may explode. Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.

Service

Please DO NOT RETURN the unit to the place of purchase under any circumstances. 1. 2. Consult the Troubleshooting section to eliminate common problems. Ensure the Circuit Breaker is not tripped (see Troubleshooting section). If you still have problems or questions, please contact APC via the internet or at the phone numbers listed in the Contact Information section. Before contacting APC, please be sure to record the date purchased, model and serial number (on bottom of unit). Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address. Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under the warranty (insuring the package for full value is recommended). 8. Write the RMA# on the outside of the package. Return the unit by insured carrier to the address given to you by APC. 9.

Warranty

The standard warranty is 2 years from the date of purchase. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Contact Information

APC China (Phone) Website Online Technical Support American Power Conversion
8610-85299888 http://www.apcc.com/ch http://support.apcc.com/ch 132 Fairgrounds Road West Kingston, RI USA 02892