Combining speed and reliability

for maximum productivity

With speeds up to 1550 cps and an MTBF rating of 20,000 poweron hours (POH), the Epson DFX9000 offers the power and durability to tackle the most demanding print tasks. Day after

EPSON DFX-9000

Key Features

Blaze through critical reports with ultra-fast print speeds I Prints multipart forms, labels, and more at speeds up to 1550 cps Tackle the most demanding print tasks Durable 9-pin performer offers an MTBF rating of 20,000 POH at 25% duty cycle Get dependable print performance, day after day Boasts a 400-million-character print head life Minimize your application costs 15-million-character ribbon cartridge ensures low cost printing and reduces the need for frequent user intervention Simplify the integration process Convenient LCD display allows for easy printer configuration and menu navigation
day, you can count on it to efficiently process everything from reports and 10-part forms to shipping documents or mailing labels. A robust, dependable workhorse, this 9-pin, wide-format printer boasts a 400-million-character print head life and 15-million-character ribbon cartridge, which minimizes production costs and reduces the need for frequent user intervention. Its advanced paper handling capabilities make it the perfect solution for a wide variety of applications, including critical spreadsheets, checks, invoices, bar codes and more. Featuring two standard paper paths, the DFX-9000 easily switches between multiple applications. Its intelligent paper sensor detects the paper width and thickness, adjusting automatically for optimum performance and high-quality results. It even features an automatic jam sensor to prevent wasting forms in the unlikely event of a paper jam. With Parallel, Serial, and USB interfaces standard, plus a type-B slot for optional connectivity, the DFX-9000 easily attaches to new or legacy systems in standalone or networked environments. And, its convenient LCD display and intuitive menu selections mean setup has never been easier. Plus, its all backed by Epsons one-year on-site warranty for superior service and support.
Meet all your printing needs with flexible forms handling capabilities I Prints 136-column, wide-format reports, plus forms up to 10 parts thick
Front and rear paper paths Platen gap adjusts automatically, according to the paper thickness Auto jam sensor eliminates wasting forms
Use with new or legacy systems Enhanced connectivity supports standard Parallel, Serial, and USB interfaces Accommodates optional internal Type B interface boards for easy networking
Enjoy the added confidence of superior Epson service and support I Includes a one-year on-site limited warranty in the U.S. and Canada

DFX-9000

IMPACT PRINTER

Printer Specifications

Printing Method 9-pin impact dot matrix Print Direction Text Mode: Bidirectional Graphics Mode: Unidirectional (bidirectional via software) Print Speed High Speed Draft Draft Near Letter Quality 1550 cps (10 cpi) 1320 cps (10 cpi) 330 cps (10 cpi)
Software Drivers* Windows 95, 98, 98SE, 2000, XP, Me and NT 3.51/4.0 Standard Interfaces Bidirectional IEEE 1284 Parallel USB 1.1, RS-232C Serial Type B slot for optional interface boards Optional Interfaces 10/100 Base T Ethernet, RS-232 Serial, Coax, Twinax Printer Languages ESC/P, IBM PPDS Paper Handling Multi-part Forms Front Rear Continuous Feed Labels Page length Sound Level 58 dB (A) Power Requirements 50 - 60Hz .5Hz; 200 watts; 100-240 volt Energy Star compliant Physical Dimensions Height Width Depth Weight Reliability MTBF Print head life Ribbon life 14.3" 27.6" 14.9" 75 lb 20,000 POH (25% duty cycle) 400 million characters 15 million characters (draft, 10 cpi, 14 dots/character)

Character Sets 11 character tables, 13 international character sets Resident Fonts (cpi) Epson Super Draft Epson Draft Epson NLQ Roman Epson NLQ San Serif Bar Code Fonts 10 10, 12 10, 12, proportional 10, 12, proportional EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code-39, Code-128, POSTNET
1 original + 9 copies 1 original + 6 copies 3.0" to 16.5" 2.5" x.94" (min) 3.5" minimum for forms with labels
Printable Columns 136 columns (10 cpi) Formatting Tabs Line spacing Perforation skip 10 sets vertical tabs, 32 horizontal tabs 1/6, 1/8" or programmable " (min 1/216") Skip over perforation programmable in lines
Paper Feed Speed Approximately 26.5 ms/line at 1/6" line spacing; 15 inches per second (continuous feed) Paper Paths Push tractor Pull tractor Front or rear in, top out Front or rear in, top out
Paper Feed Methods Dual push tractors/paper paths: automatic back-out and loading; automatic paper thickness adjustment; automatic paper width detection; microadjustment for top-of-form and tear-off mode; adjustable tractor feed; perforation cutter (optional); pull tractor (optional) Input Buffer 128KB or 0KB, user selectable
Warranty One-year on-site limited warranty in the U.S. and Canada Support-The Epson Connection Automated Technical Support (800) 922-8911 Pre-Sales Support U.S. & Canada (800) 463-7766 Internet Website www.epson.com
* Additional software drivers available in your Windows operating system, or at www.epson.com. ** Field upgrade of Flash ROM to be done by Epson authorized service centers

Ordering Information

Epson DFX-9000 C11C605001 S015384 C12C800381 CC823051 C823071 C823121 C823141 C823151 C823452 C12C823912
Description Epson DFX-9000 printer Epson DFX-9000 ribbon cartridge Pull tractor unit Perforation cutter Printer stand Serial interface 32KB Serial interface LocalTalk interface Coax interface Twinax interface Bidirectional Parallel interface Multiprotocol 10/100 Base-TX Ethernet Print Server
Epson America, Inc. 3840 Kilroy Airport Way, Long Beach, CA 90806 Epson Canada, Ltd. 3771 Victoria Park Avenue, Toronto, Ontario M1W 3Z5
Specifications and terms are subject to change without notice. Epson and Epson ESC/P are registered trademarks and Exceed Your Vision is a trademark of Seiko Epson Corporation. Epson Connection is a service mark of Epson America, Inc. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2005 Epson America, Inc. CPD-19846 5/05
Printed on Recycled Paper

English

9-pin Dot Matrix Printer

Users Guide

This manual explains how to set up your printer and provides basic product information. For detailed information, see the on-screen Reference Guide (which is installed when you install the printer software). It describes all the printers functions, optional products, printer software, troubleshooting, and detailed technical specifications.

Contents

Chapter 1 - Setting Up the Printer
Chapter 5 - Product Information
Unpacking the Printer. 3 Choosing a Place for the Printer. 3 Installing the Ribbon Cartridge. 4 Connecting the Power Cord. 6 Connecting the Printer to Your Computer. 6 Installing the Printer Software. 7 Installing and Viewing the Online Reference Guide. 7 Installing and Using the Remote Configuration Manager. 8
Chapter 2 - Loading Paper
Using the Two-Tractor System. 9 Supported Paper Types and Sizes. 9 Loading Paper On the Front Tractor. 9 Loading Paper On the Rear Tractor. 12 Switching Between Front and Rear Tractors. 14 Changing Paper. 15
Chapter 3 - Using the Control Panel
Printer Specifications. Electrical. Environmental. Options. ENERGY STAR Compliance. Safety Instructions. Hot Parts Caution Symbol. Important Safety Instructions. FCC Compliance Statement for United States Users. WARNING. For Canadian users. Declaration of Conformity. EPSON AMERICA, INC., LIMITED WARRANTY. SUPPLEMENT TO THE LIMITED WARRANTY.
Buttons and Lights. 17 Selecting a Font and Pitch. 18 Changing the Printers Default Settings. 18 Using SelecType Mode. 18 Default-setting Mode. 20 Locking the Control Panel Buttons. 21
Chapter 4 - Troubleshooting
Using the Error Indicators. 23 Clearing Paper Jams. 24 Where To Get Help. 24

2 Contents

Chapter 1
Choosing a Place for the Printer

Setting Up the Printer

Unpacking the Printer
Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted. If you use a printer stand, make sure it can support at least 75 lb (34 kg). Never use a stand that tilts the printer.
WARNING The printer weighs 75 lb (34 kg), so do not try to lift it alone.
Keep the printer away from direct sunlight, strong light, heat sources, or excessive moisture or dust; or places subject to rapid changes in temperature and humidity, or shocks and vibrations. Keep your computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones. Place the printer near a wall outlet where you can easily unplug the power cord. Placez limprimante prs dune prise de courant o la fiche peut tre dbranche facilement.
Make sure you have these items:
Position the power cord and interface cable so they do not interfere with paper feeding. Avoid electrical outlets controlled by wall switches or automatic timers, or outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations. Power interruptions can erase your printer or computer memory. Use a grounded power outlet; do not use an adapter plug. Do not block, cover, or insert objects into openings in the printer cabinet.

ribbon cartridge printer

printer software

screwdriver

power cord
Remove and save the protective packing materials as described on the Notice Sheet.

Setting Up the Printer 3

Installing the Ribbon Cartridge
1. 2. Make sure the printer is turned off. (The switch should be in the O position.) Open the top cover and slide the print head to the position shown, marked by the symbol.
Holding the sides of the cartridge, place the notch on each end onto the metal posts inside the printer. Then tilt the cartridge down into the printer until it clicks into place.
Unpack the ribbon cartridge and remove the black plastic separator.
4 Installing the Ribbon Cartridge
Lift up the black plastic ribbon guide and slide it down behind the print head until it clicks into place. Do not twist or crease the ribbon.
Slide the print head back and forth to make sure it moves freely. If not, lift up the ribbon guide and try again.

ribbon tightening knob

Turn the ribbon-tightening knob to remove any slack. Close the top cover.
Note: For safety reasons, the printer will not work if the top cover is not closed completely.
Installing the Ribbon Cartridge 5
Connecting the Power Cord
Make sure the printer is turned off. Then plug the power cord into the AC inlet on the back of the printer and connect the other end to a properly grounded electrical outlet.

Use the appropriate cable to connect the printer to your computer.
Connecting the Printer to Your Computer
You can connect your printer using the following interfaces:
IEEE-1284-compatible parallel interface (use a shielded, twisted-pair parallel cable with a 36-pin Centronics compatible connector) USB (Universal Serial Bus) interface (use a shielded USB cable) RS-232C serial interface (use a null modem cable) Type-B optional interface (see the Reference Guide to install an optional interface card)

IEEE1284 (PARALLEL)

Note: You can connect to multiple interfaces simultaneously; the printer switches interfaces automatically when it receives data. 1. 2. Make sure your printer and computer are turned off. Open the printers interface cover.

RS-232C (SERIAL)

6 Connecting the Power Cord
Installing the Printer Software
The Epson printer software on the CD-ROM supports Windows 95, 98, Me, 2000, XP, and NT 4.0. 1. 2. 3. Make sure the printer is connected to your computer, but turned off. Turn on your computer and wait for Windows to load. Insert the printer software CD-ROM. You see this screen:

Turn on your printer.

Caution: Before turning on the printer, be sure you have removed all protective materials or you may seriously damage the printer. (See the unpacking instructions provided with the printer.)
After a moment, the software begins installing. Follow any on-screen instructions until you return to the Installation screen.
If it does not appear, double-click Setup.exe on the CD-ROM. 4. 5. Select Install Printer Software and click agreement. You see the software license 7.
Note: If the New Hardware Found screen or any other wizard appears when you turn on your printer, click Cancel. If youre asked to insert a Windows CD-ROM, insert it and click OK. Close the Windows installer screen to continue installing the driver.
Read the license agreement and click Accept. You see this window:
When the installation is complete, follow the instructions below to install the Reference Guide and the Remote Configuration Manager utility.
Installing and Viewing the Online Reference Guide
Select Install Reference Guide on the Installation screen and click The DFX-9000 Reference Guide icon appears on your desktop.
To view the Reference Guide, double-click the DFX-9000 Reference Guide icon or click Start > Programs (or All Programs) > EPSON > DFX-9000 Reference Guide > Reference Guide.
Installing the Printer Software 7
Installing and Using the Remote Configuration Manager
The Epson Remote Configuration Manager provides an easy way to change your printers default settings in Windows. Follow these steps to install it: 1. 2. Select Install EPSON Remote Configuration Manager on the Installation screen and click. When you see the InstallShield window, click Yes. You see this screen:

Click Next and follow the on-screen instructions. When the installation is complete, click Finish. (You may need to close a window on your screen to see the final installation screen.)
To start the program, select Programs (or All Programs) > Epson Remote Configuration Mgr > Epson Remote Configuration Manager. To open the programs on-screen Users Guide, select Programs (or All Programs) > Epson Remote Configuration Mgr > Epson Remote Configuration Manager Users Guide. Note: If you are using the serial port, you need to switch the printer driver to COM2 before you run the Remote Configuration Manager. Switch it back to COM1 when youre done.
8 Installing and Using the Remote Configuration Manager

Chapter 2

You can print on continuous paper from 3 inches (76.2 mm) to 16.5 inches (419.1 mm) wide. Your printer senses the paper width automatically.

Loading Paper

Using the Two-Tractor System
Your printer can load paper from a front tractor and a rear tractor. Be sure to leave enough room around the printer for the two stacks of fresh paper and for the printed stack. Align your paper supply so the paper feeds smoothly into the printer.
front tractor rear tractor both tractors
The printer automatically adjusts to the thickness of the paper loaded when the platen gap setting is set to Auto in SelecType mode. See Using SelecType Mode on page 18 for details. Note: Make sure your paper matches the specifications described in the on-screen Reference Guide.
When the optional perforation cutter (part number C81507X) is installed, the printable width is from 4 inches (101.6 mm) to 16 inches (406.4 mm).
Loading Paper On the Front Tractor
1. Lift up the front cover until it locks in place.
Place the paper supply lower than the printer to avoid a paper jam. Make sure that your stack of printed pages does not interfere with the rear tractors paper supply.
Release the right and left sprockets by pulling the lock levers down.

sprocket lock lever

Supported Paper Types and Sizes
You can use the following types of continuous paper with either tractor:
Single-sheet Multi-part Labels Continuous forms with labels Overlapping multi-part forms

Loading Paper 9

Position the left sprocket so the pins are to the left of the arrow mark on the scale. Push up the sprocket lock lever to lock it in place.

Fit the first few holes over the sprocket pins and close the sprocket covers. Note: Be careful not to pull the paper too tightly. 10. Close the back cover and flap.
Loading Paper On the Rear Tractor 13
11. Turn on the printer if it is off. You hear the print head move to the left and Ready appears on the LCD. Either the front or rear Tractor Select arrow lights up to indicate the tractor that was selected last.
Switching Between Front and Rear Tractors
You can easily switch between paper loaded on the front and rear tractors, and vice-versa. Just wait for any print jobs to finish before switching tractors.
1. 2. 12. If the rear tractor arrow light is red, press the LF/FF Load button to load the paper.
Caution: Never switch between tractors if labels are loaded in the printer. First remove the labels by tearing off the fresh supply below the tractor and pressing LF/FF Load to eject the remaining labels. Turn on the printer. If no paper is loaded in the front or rear tractor, load it as described on page 9 (front) or page 12 (rear). To tear off any printed pages or excess paper, press the Tear Off button and tear off the pages at the perforation.
Caution: Always tear off the printed document and any excess paper before switching tractors. If the perforation does not align with the tear-off edge, you can adjust it. See Adjusting the Tear-Off Position in your on-screen Reference Guide.
If the front tractor arrow light is red, press the Front/Rear button to switch to the rear tractor. When the printer switches tractors, it loads the paper automatically. The rear tractor arrow light turns green and the paper is loaded to the top-ofform position. If you need to adjust the paper position, see Adjusting the Paper Position in your on-screen Reference Guide.
Press the Front/Rear button to switch to the other tractor. The selected tractor light turns green and the paper advances to the top-of-form position.
14 Switching Between Front and Rear Tractors

Changing Paper

Follow the steps here when you need to change the paper loaded on the front or rear tractor. 1. To tear off any printed pages or excess paper, press the Tear Off button and tear off the pages at the perforation.
Open the front cover or the back cover and the back flap.
Open the sprocket covers and remove the paper from the tractor.
Caution: Always tear off the printed document and any excess paper before changing paper. If the perforation does not align with the tear-off edge, you can adjust it. See Adjusting the Tear-Off Position in your on-screen Reference Guide.
To safely remove labels, continuous forms with labels, or overlapping
multi-part forms before changing paper, tear off the fresh supply below the tractor and press LF/FF Load to eject the remaining labels or forms. 2. Press the Front/Rear button to switch to the other tractor. The selected paper advances to the top-of-form position. 5. Load the new paper. See Loading Paper On the Front Tractor on page 9 or Loading Paper On the Rear Tractor on page 12 for instructions.

Changing Paper 15

16 Changing Paper

Chapter 3

Button/Light
Function Selects one of the fonts. See Selecting a Font and Pitch on page 18. In SelecType mode and Default-setting mode, you can press the ItemU button to select the previous menu or option. See page 19 or page 21 for details. When you press both the Font and Pitch buttons simultaneously, the printer clears its buffer and restores its default settings. Selects one of the pitch settings. See page 18 for more information. In SelecType mode and Default-setting mode, you can press the ItemD button to select the next menu or option. See page 19 or page 21 for details. Feeds continuous paper forward to the tear-off position. In SelecType mode and Default setting mode, you can press the SetU button to select the previous option for a menu item. See page 19 or page 21 for details. On when paper is in the tear-off position. When you press the Tear Off and Top of Form buttons at the same time, the printer enters or exits the SelecType mode and you can set the various printer settings. See page 19 or page 21 for details. Enters the top-of-form position mode and sets the new top-of-form position after it has been adjusted with the Micro Feed buttons. In SelecType mode and Default-setting mode, you can press the SetD button to select the next option for a menu item. See page 19 or page 21 for details. On when the printer is in top-of-form and tear-off modes. Loads continuous paper when the printer is out of paper. Feeds paper line by line when pressed briefly. Advances continuous paper to the next top-of-form position when held down for a few seconds. Adjust the paper position, such as the top-of-form position and tear-off position.

Using the Control Panel

This chapter describes the buttons and lights on the control panel, plus:

Font (ItemU) button

Selecting a font and pitch Changing the printers default settings Locking the control panel buttons
Reset (Font and Pitch) buttons Pitch (ItemD) button

Buttons and Lights

Tear Off (SetU) button

Tear Off light

Menu (Tear Off and Top of Form) buttons Top of Form (SetD) button

Top of Form light

Button/Light Function On when the front tractor is selected. The light is green when paper is loaded, or red when the tractor is out of paper. On when the rear tractor is selected. The light is green when paper is loaded, or red when the tractor is out of paper. Selects the front or rear tractor. If you have been using paper loaded on one tractor, first remove the printed output before pressing this button to switch the tractor.

LF/FF Load button

Front Tractor Select light Rear Tractor Select light Front/Rear tractor button

Micro Feed buttons

Using the Control Panel 17
Function Stops printing temporarily, and resumes printing when pressed again. On when the printer is paused. Flashes when the print head overheats. On when the printer is out of paper. Flashes when paper jams or the printer fails to eject paper.

Pause button Pause light

Changing the Printers Default Settings
While you can change many printer settings through your application software or the printer driver, there are other printer functions you can control as follows:

Paper Out light

Using the Epson Remote Configuration Manager on the printer software CD-ROM. (See page 8.) Using the printers control panel to access SelecType mode and Defaultsetting mode
Selecting a Font and Pitch
Usually, you use your application program to select the font and pitch you want to use in a document. If necessary, however, you can select one of the printers fonts (in different pitches) with the buttons on the printers control panel, as described below. (The settings you make in application programs usually override settings you make from the printers control panel.) The pitches available depend on the font you select:
Font High Speed Draft Draft Roman Sans Serif Pitch 10, 12, 15, 17, 20 10, 12, 15, 17, 20, Proportional 10, 12, 15, 17, 20, Proportional 10, 12, 15, 17, 20, Proportional
For instructions on using the Remote Configuration Manager, see the on-screen Remote Configuration Manager Users Guide, installed when you installed your printer software. (See page 8.) To use SelecType, follow the instructions below. For Default-setting mode, see page 20.

Using SelecType Mode

The table below lists the settings available in SelecType mode.
Setting Language Print settings Page length for rear tractor Options (default in bold) English, French, German, Italian, Spanish, Portuguese Press the SetD (Top of Form) button to print all current settings. 3 inches, 3.5 inches, 4 inches, 5.5 inches, 6 inches, 7 inches, 8 inches, 8.5 inches, 11 inches, 70/6 inches, 12 inches, 14 inches, 17 inches 3 inches, 3.5 inches, 4 inches, 5.5 inches, 6 inches, 7 inches, 8 inches, 8.5 inches, 11 inches, 70/6 inches, 12 inches, 14 inches, 17 inches Off, On 1/6 inch, 1/8 inch 0 column to 80 columns 1 column to 136 columns Auto, 0 to 15 Off, On Off, On Bi-D, Uni-D
Make sure that the printer is not printing. If it is, press the Pause button to stop printing. Press the Font button. The first available font is displayed on the LCD. Press the Font button until you see the font you want to use. The LCD returns to its original state in a few seconds and the font you selected is set. Press the Pitch button. The first available pitch is displayed on the LCD. Press the Pitch button until you see the pitch you want to use. The LCD returns to its original state in a few seconds and the pitch you selected is set.
Page length for front tractor
Skip over perforation Line spacing Left margin Right margin Platen gap Auto tear off Auto line feed Print direction
18 Selecting a Font and Pitch
Setting Software 0 slash I/F (Interface) mode Auto I/F (Interface) wait time Parallel I/F bi-directional mode Packet mode Serial baud rate Serial parity Serial data length Character table

Lock-out mode settings

Button function Pause Micro Feed Load LF FF Top of Form Tear Off Font Pitch Front/Rear Menu Reset Settings (default in bold) Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock Unlock, Lock

20 Default-setting Mode

Follow these steps to enter Default-setting mode and change the settings: 1. Make sure paper is loaded and turn off the printer.
Locking the Control Panel Buttons
You can restrict the use of buttons on the control panel by turning on Lock-out mode. When Lock-out mode is on, only the Pause, Load, and Tear Off buttons work. If you want to lock other buttons, you can use Default-setting mode to select which buttons to lock. (See page 20 for details.) Follow these steps to turn on Lock-out mode: 1. 2. Turn off the printer. Hold down both the Font and Pitch buttons and turn on the printer. It beeps twice, indicating that Lock-out mode has been turned on.
Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer.
Turn on the printer while holding down the Font button to enter Defaultsetting mode. (Turning on the printer this way, you can access three menus: the Setting [SelecType] menu, Forms w/labels, and Panel lock out.) Note: The instructions and current settings are printed in the language that you selected in SelecType mode.
Press the SetU (Tear Off) or SetD (Top of Form) button to select the Forms w/labels or Panel lock out menu. Note: To change the printers other settings, select the Print Settings menu and change the settings as described for SelecType on page 18.
To turn off Lock-out mode, repeat the steps above. The printer beeps once, indicating that Lock-out mode has been turned off.
Press the ItemU (Font) or ItemD (Pitch) button to select the item you want to change and go to the next step. Note: You can scroll the menu settings by holding down the ItemU (Font) or ItemD (Pitch) button for a few seconds.

Press the SetU (Tear Off) or SetD (Top of Form) button to select the options within the selected option until you find the desired setting. Note: You can scroll through options by holding down the SetU (Tear Off) or SetD (Top of Form) button for a few seconds.
After choosing the desired option, you can either continue to make changes to other settings by pressing the ItemD or ItemU button, or exit Defaultsetting mode. When you finish selecting your settings, turn off the printer to exit Defaultsetting mode and save the settings.
Locking the Control Panel Buttons 21
22 Locking the Control Panel Buttons

Chapter 4

LCD message and panel light status Error: Ribbon out O Pause Error: Cover open O Pause Print head hot Please wait F Pause Error: xx Turn off printer F Paper Out F Pause F Tear Off/SetU F Top of Form/SetD F Front F Rear

Beep pattern

Problem Solution

Troubleshooting

This chapter explains the error indicators and describes how to clear paper jams. For more troubleshooting information, see your on-screen Reference Guide. If you cannot resolve the problem using the information in the manuals, see Where To Get Help on page 24.
Ribbon is not installed. Install the ribbon cartridge and press the Pause button. See page 4 for instructions.
The printers top cover is open. The printer will not print if the cover is open. Close the cover.
The print head is overheated. Wait a few minutes; the printer resumes printing automatically once the print head cools.
Using the Error Indicators
Use the following table to diagnose printer errors.
LCD message and panel light status Error: Paper out O Paper Out O Pause Beep pattern Problem Solution No paper is loaded on the selected tractor. Load paper in the printer or select a different tractor by pressing the Front/Rear button. The paper is not loaded correctly. Remove your paper and reload it correctly. Error: No paper loaded O Paper Out O Pause Continuous paper is not fed to the standby position. Tear off the printed page at the perforation; then press the LF/FF Load button. The printer feeds the paper to the standby position. Paper is jammed in the printer. Clear the paper jam as described on page 24. The printer fails to change the paper. Cut the paper at the top and press the Pause or Front/Rear button. Ribbon has jammed. Remove and re-install the ribbon cartridge. See page 4 for instructions.
An unknown printer error has occurred. Turn off the printer and leave it off for several minutes; then turn it on again. If the error recurs, contact your dealer.

O = On, F = Flashing

= Three beeps, = Five beeps

Note: The printer beeps once if you press a control panel button when the corresponding function is not available.
Error: Paper jam F Paper Out O Pause Error: Switching not completed O Pause Error: Ribbon jam O Pause

Troubleshooting 23

Clearing Paper Jams
1. 2. 3. 4. Turn off the printer and open the front or back printer cover (depending on the tractor currently being used). Tear off the fresh supply of paper at the perforation nearest the paper entry slot. Gently pull the paper out of the printer. Remove any remaining pieces of paper. Close the printer cover and turn on the printer. Make sure the Paper Out light is not flashing and the Pause light is off.

Then call:

U.S.: (562) 276-4322, 6 AM to 6 PM, Pacific Time, Monday through Friday. Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Purchase supplies and accessories You can purchase ribbon cartridges and other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canada sales).

Where To Get Help

If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the support information below. Internet support Visit Epsons support website at http://support.epson.com and select your printer for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a support representative Before you call for support, please have the following information ready:
Product name (Epson DFX-9000) Product serial number (located on the back of the printer) Proof of purchase (such as a store receipt) and date of purchase Computer configuration Description of the problem

24 Clearing Paper Jams

Chapter 5
Rated frequency range: Input frequency range: Rated current: Power consumption:
50 to 60 Hz 49.5 to 60.5 Hz 4.8 A (maximum 14.5 A) Approx. 185 W (ISO/IEC 10561 letter pattern) Approx. 9.5 W in sleep mode

Product Information

Printer Specifications
Printing method: Printing speed: 36-pin impact dot matrix (9 4, staggered) High speed draft Draft NLQ Printable columns: Paper feed methods: 136 columns (at 10 cpi) Push tractor (front, rear) Push and pull (front/rear) tractor; requires additional tractor Black ribbon cartridge Ribbon life S015384 approx. 15 million characters (Draft, 10 cpi, 14 dots/ character) 1550 cps at 10 cpi 1320 cps at 10 cpi 330 cps at 10 cpi

Environmental

Temperature Operation (plain paper) Operation (recycled paper, envelope, label, or roll paper) Storage 5 to 35C (41 to 95F) 15 to 25C (59 to 77F) 30 to 60C (22 to 140F) Humidity (without condensation) 10 to 80% RH 30 to 60% RH 0 to 85% RH

Options

By adding options such as a pull tractor or perforation cutter, you can further expand your printers capabilities. Optional interface cards are also available to supplement your printers built-in interfaces. (See the Reference Guide for more information.) You can purchase ribbon cartridges and other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canada sales).

Ribbon:

Acoustic noise: Interfaces:
Approx. 58 dB (A) (ISO 7779 pattern) Standard bidirectional, 8-bit, parallel with IEEE 1284 nibble mode support USB (ver 1.1) Serial RS-232C Slot for optional Type B interface card ESC/P, IBM PPDS emulation

ENERGY STAR Compliance

As an ENERGY STAR Partner, Epson has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The International ENERGY STAR Office Equipment program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, copiers, and scanners in an effort to reduce air pollution caused by power generation.

Product Information 25

Control code

Electrical

Rated voltage range: Input voltage range: 100 to 240 V 90 to 264 V

Safety Instructions

Hot Parts Caution Symbol
Unplug the printer and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged, if liquid has entered the printer, if the printer has been dropped or damaged, if it does not operate normally or exhibits a distinct change in performance.
This symbol is placed on the print head and other parts to indicate that they may be hot. Never touch those parts just after the printer has been used. Let them cool for a few minutes before touching them.
FCC Compliance Statement for United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures.
Important Safety Instructions
Read all of these safety instructions before using the printer. In addition, follow all warnings and instructions marked on the printer itself. Do not place the printer on an unstable surface or near a radiator or heat source. Place the printer on a flat surface. It will not operate properly if it is tilted or placed at an angle. Do not block or cover the slots and openings in the printers cabinet, and do not insert objects through the slots. Use only the type of power source indicated on the printers label. Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off. Do not use a damaged or frayed power cord. If you use an extension cord with the printer, make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cords ampere rating. Also, make sure the total ampere of all devices plugged into the electrical outlet does not exceed the electrical outlets ampere rating. Unplug the printer before cleaning it, and clean it with a damp cloth only. Do not spill liquid onto the printer. Except as specifically explained in the user documentation, do not attempt to service the printer yourself. Never replace the print head yourself; you may damage the printer. Also, other parts of the printer must be checked when the print head is replaced. You need to move the print head by hand to replace the ribbon cartridge. If you have just used the printer, the print head may be hot; let it cool for a few minutes before touching it. Adjust only those controls that are covered by the operating instructions.

Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR 2.909. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: Type of Product: Model: EPSON Dot Matrix Printer P371A
EPSON AMERICA, INC., LIMITED WARRANTY
What Is Covered: Epson America, Inc. (Epson) warrants to the first end user customer of the Epson product enclosed with this limited warranty statement that the product, if purchased and used in the United States or Canada, will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. Epson also warrants that the consumable ribbon enclosed with the product will perform to the manufacturers specified usage, which usage may expire before the expiration of the limited warranty for the Epson product. For warranty service, you must provide proof of the date of original purchase. What Epson Will Do To Correct Problems: Should your Epson product prove defective during the warranty period, please call the Epson ConnectionSM at (562) 276-4322 (U.S.) or (905) 709-2170 (Canada) for warranty repair instructions and return authorization, if required. Epson will, at its option, repair or replace on an exchange basis the defective unit, without charge for parts or labor. When warranty service involves the exchange of the product or of a part, the item replaced becomes Epson property. The exchanged product or part may be new or previously repaired to the Epson standard of quality. Exchange or replacement products or parts assume the remaining warranty period of the product covered by this limited warranty. At Epsons option where available, Epson will provide
Declaration of Conformity 27
SUPPLEMENT TO THE LIMITED WARRANTY
How to Receive On-site Warranty Service on Your Epson DFX Series Printer
Where available and at Epsons option, Epson America, Inc. (Epson) will make available on-site limited warranty service on this Epson printer to supplement the limited warranty service already available to you through Epson authorized service providers. This supplement provides you with additional information about Epsons on-site service. What is Covered Under the On-site Program: The terms of the Epson Limited Warranty apply. On-site limited warranty coverage, where available, applies for a period of one year from the date of original purchase when authorized by Epson. On-site limited warranty service will be generally available within a 50-mile radius of the Epson authorized on-site Epson Customer Care Center or other Epson authorized service provider closest to you. How to Receive On-site Repair Service: If the reseller who supplied your Epson printer has not arranged to provide you with on-site warranty service, you may find another Epson Authorized Service Center nearest you by visiting http://support.epson.com. Please be ready to provide the on-site service provider with your name, unit serial number and the exact location of your Epson printer, specifying whether that location is a business or residence. NOTE: If the location where on-site is to be performed is a residence, an adult MUST be home and present at all times for the service technician to enter and perform service. When on-site is authorized, a service technician will normally be dispatched to your location by the next business day following your request for on-site warranty service. If your location is more than 50 miles from an authorized on-site service provider, you may be asked to pay a travel charge directly to the on-site warranty service provider. Service hours may vary by provider, but generally fall within normal business hours, Monday through Friday, holidays excluded. Please sign the service form provided by the service technician upon completion of the service. In order to provide on-site service, the technician must have full access to your Epson printer, as well as to working space, electricity and a local telephone line. If the service technician cannot verify or reproduce a warranty problem or encounters a problem which is not covered by the terms of Epsons Limited Warranty, you may be responsible for the service providers trip charges as well as for any nonwarranty service provided. Limitations to On-site Service Coverage: Preventive maintenance, installation, de-installation, relocation, and operating supplies are not included. Epson is not liable for any failure or delay in service performance due to any cause beyond its control. This on-site service program extends only to the Epson printer and does not extend to any other products, peripherals, devices or add-ons, whether or not manufactured or sold by Epson. On-site service is subject to the same limitations and exclusions under the terms of the Epson Limited Warranty. To find the Epson Authorized Reseller nearest you, visit our website at: http://www.epson.com. To find the Epson Customer Care Center nearest you, visit http://support.epson.com. You can also write to: Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012