Join Join several calls on a single line to (SCCP only) create a conference MeetMe Monitor MonOff more Msgs New Call OPickUp Park PickUp QRT Redial Remove RMLstC Search Transfer Update Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content

Button Icons

Volume Navigation Hold Applications Menu

Speed Dialing

If you want to. Then. Speed dial a number
High priority call Highest priority call Other Features Speed Dial configured Message waiting Option selected

Press

VidMode Choose a video display mode (SCCP only)
and select a number to dial. Press and choose Directories > Speed Dials. Select a number to dial. Enter a speed-dial number while on-hook and press AbbrDial.

Contents

Getting Started 1 Using this Guide 1 Finding Additional Information 1 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines vs. Calls 11 Understanding Line and Call Icons 11 Accessing Applications Menus 11 Accessing the Help System on Your Phone 12 Understanding Feature Availability 12 Understanding SIP vs. SCCP 12 Basic Call Handling 13 Placing a CallBasic Options 13 Placing a CallAdditional Options 14 Answering a Call 15 Ending a Call 16 Using Hold and Resume 17 Switching Between Multiple Calls 18 Switching an In-Progress Call to Another Phone 18 Viewing Multiple Calls 18 Transferring Calls 19 Sending a Call to a Voice Message System 20 Forwarding Calls to Another Number 20
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1
Using Do Not Disturb 21 Making Conference Calls 22 Using Conference Features 22 Using Conference 23 Using Join 23 Using cBarge 24 Using Meet-Me 24 Viewing or Removing Conference Participants 25 Advanced Call Handling 26 Speed Dialing 26 Picking Up a Redirected Call on Your Phone 27 Storing and Retrieving Parked Calls 28 Logging Out of Hunt Groups 28 Using a Shared Line 29 Understanding Shared Lines 29 Using Barge to Add Yourself to a Shared-Line Call 30 Understanding Barge Features 30 Using Barge Features 30 Preventing Others from Viewing or Barging a Shared-Line Call 31 Making and Receiving Secure Calls 31 Tracing Suspicious Calls 32 Prioritizing Critical Calls 32 Using Cisco Extension Mobility 34 Managing Business Calls Using a Single Phone Number 35 Using a Handset, Headset, and Speaker 37 Using the Group Listen Feature 37 Using the Monitor Feature 38 Using and Obtaining a Headset 38 Using AutoAnswer 39

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
Network port (10/100 SW) Handset port DC adapter port (DC48V)
AC-to-DC power supply AC power cord
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
Network port (10/100 SW) Access port (10/100 PC) Handset port
DC adapter port (DC48V) AC-to-DC power supply AC power cord
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.
Depending on headset manufacturers recommendations, an external amplifier may be required. Refer to headset manufacturers product documentation for more information.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 7

Call or line state

On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Reverting call Authenticated call Encrypted call
No call activity on this line. You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on your line. You have put this call on hold. See Using Hold and Resume, page 17. Another phone that shares your line has a connected call. See Understanding Shared Lines, page 29. A holding call is reverting to your phone. See Using Hold and Resume, page 17. See Making and Receiving Secure Calls, page 31. See Making and Receiving Secure Calls, page 31.
Accessing Applications Menus
Use the Applications menus to access phone features.
Access the Applications menus Scroll through a list or menu
Press to display a list of Applications: Messages, Directory, Settings, Services, and Help. Press

Select a menu item

Press to highlight a menu item, then press Select.
You can also press the number on the keypad that corresponds to the number for the menu item. Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Close a menu (and return to Press Exit one or more times until the menu closes, or press the Applications menu) Exit the Applications menu Press or Exit.
After you press , the LED turns green and stays lit while you are using the Applications menus. If you depart from an application without pressing or Exit (for example, to answer a new call), the phone screen display may change but the button stays green. If you press again, the application that you were using resumes at the point when it was interrupted.
Accessing the Help System on Your Phone
The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a CallBasic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.

Place a call

Pick up the handset and dial the number.
An Overview of Your Phone, page 9. . Using Hold and Resume, page 17.
Dial on-hook (with dial Press New Call and dial the number. tone) Redial a number Place a call when another call is active Press Redial. 1. Press 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial.
Using Call Logs, page 42.
Tips You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook. If you make a mistake while dialing, press << to erase digits. If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
Placing a CallAdditional Options
You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

Speed dial a number

Do one of the following: Press , choose a speed-dial number, and press Dial. Press and select Directories > Speed Dials. Select a number and press Dial. Use the Abbreviated Dial feature. Use the Fast Dial feature.

Speed Dialing, page 26.

Dial from a corporate directory on your phone
1. Press and select Directories > Using Call Logs, Corporate Directory (name can vary). page 42. 2. Enter a name and press Search. 3. Highlight a listing and go off-hook.
Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Using Cisco WebDialer, page 58.
Your system administrator.
Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry

Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called partys voice message system. Your system administrator must make this option available to you. If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice message system.
Send an active, ringing, or on-hold call to a voice message system
Press iDivert. One of two things occurs: The call is transferred to your voice message system. Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.
Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator might allow you to choose from two types of call forwarding features:
Unconditional call forwarding (Call Forward All)Applies to all calls that you receive. Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone; other call forwarding features are accessible only on your User Options web pages. Your system administrator determines which call forwarding features are available to you.
Set up Call Forward All on your line Cancel Call Forward All on your line
Press CFwdALL and enter a target phone number. Press CFwdALL.
Verify that Call Forward All is Look for: enabled on your line Alternating call forwarding icons phone number. Set up or cancel call forwarding remotely

displayed next to your

The call forward target number in the status line. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call forwarding settings. (See Controlling Line Settings on the Web, page 54.)
Tips Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

Using Do Not Disturb

You can use Do Not Disturb (DND) to block incoming calls from ringing on your phone. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

Turn on DND

Press DND. Do Not Disturb displays on the status line, and the ring tone is turned off.

Turn off DND

Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.

Customize DND settings

1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 49. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options:
Do Not DisturbSet to enable/disable DND. DND Incoming Call AlertSet the alert to beep only or
disable all visible and audible alert notifications.

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are available on your phone. ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey. Join is available on SCCP phones only. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines. Meet-MeAllows you to create or join a conference by calling a conference number. Use the MeetMe softkey.

Use Speed Dials

1. Set up speed-dial numbers. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, press , or press and select Directories > Speed Dials.
Use Abbreviated Dial Use Fast Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 52. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address Book entry and assign a Fast Dial code. See Using Personal Directory on the Web, page 50. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 45.
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a co-workers phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.
Answer a call that is ringing on another extension within your call pickup group
1. Do one of the following:
If the PickUp softkey is available, press it. If the PickUp softkey is not available, go off-hook to
display it, then press PickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Answer a call that is ringing on another extension outside of your group 1. Do one of the following:
If the GPickUp softkey is available, press it. If the GPickUp softkey is not available, go off-hook
to display it, then press GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. Answer a call that is ringing on another extension in your group or in an associated group 1. Do one of the following:
If the OPickUp softkey is available, press it. If the OPickUp softkey is not available, go off-hook
to display it, then press OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.
Tips Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.
Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. Pressing OPickUp connects you to the call in the pickup group with the highest priority.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-workers desk or in a conference room). You can park a call by using these methods: Call ParkUse the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call. Directed Call ParkUse the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.

Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line
1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to Private on the phone screen. 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to Private on the phone screen.
Tip If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone can support these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Check the security level of a call or conference
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference
Determine if secure calls can be made in your company
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

(SCCP phones only) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify your system administrator about a suspicious or harassing call
Press MCID. Your phone plays a tone and displays the message, MCID successful.
Prioritizing Critical Calls
(SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose one of the following to handle the original call:
HoldPuts the first call on hold. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
ConfrnCreates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
EndCallDisconnects the first call and dials the second.
Place a call from a URL entry in a call log (SIP phones only)
1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. The icon appears to indicate that you can begin editing characters in the URL entry. 4. Press Dial.

Tip (SCCP phones only)

To view the complete call record of a multiparty call, press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone, Your system administrator sets up and maintains your Corporate Directory. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing. For more information, see Using the User Options Web Pages, page 49.

Create an access list

1. Choose User Options > Mobility Settings > Access Lists. 2. Click Add New. 3. Enter the following information:
NameIdentifies the access list. DescriptionDescribes the access list.
4. Choose one of these options:
Blocked Access ListCreates list for numbers to be blocked Allowed Access ListCreates list for numbers that will be permitted
5. Click Save. Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:
X (upper or lower case)Matches a single digit. For example,
408555123X matches any number between 4085551230 and 4085551239.
!Matches any number of digits. For example, 408! matches any

number starts with 408.

#Used as a single digit for exact match.
5. To add this member to the access list, click Save. 6. To save the access list, click Save.
Add a new remote destination
1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information:
NameEnter a name for the cellular (or other) phone. Destination NumberEnter your cellular phone number. Answer Too Soon TimerEnter the amount of time before you can
pick up a call on the remote destination (in milliseconds).
Answer Too Late TimerEnter the amount of time after which it is too
late to pick up a call on the remote destination (in milliseconds).
Delay Before Ringing TimerEnter the amount of time before the call
rings on the remote destination (in milliseconds).
Remote Destination ProfileSelect a remote destination profile, which
contains the settings that apply to all of your remote destinations.
Allowed Access ListSelect a phone number or rule that allows your
cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.
Blocked Access ListSelect a phone number or rule for which your
cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field: 78-10747-01C0 b. Select the language in which you would like to view the document. c. Click Go. The Cisco warranty page appears. d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty One (1) Year
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1 63
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number
Abbreviated Dialing 14, 26 Address Book Synchronization Tool 52 answering calls 15 Applications Menu button 10 Applications menus, using 11 ASCII label field support 52 authenticated calls 31 Auto Dial 13 AutoAnswer 15 call park 15, 28 call pickup 15, 27 call waiting 15 CallBack 14 caller ID 10 call-handling advanced 26 basic 13 calls answering 15 barging 30 compared to lines 11 conference features for 22 ending 16 barge and privacy 31 and shared lines 29 using 30 buttons, identifying 9 forwarding 20 handling multiple 15 holding and resuming 17 icons for 11 maximum per line 11 monitoring 37 multiple parties on 22 multiple, switching between 18 call forwarding 20 configuring on phone 21 call logs dialing from 13 erasing 42 viewing and dialing from 42 parking 28 placing 13, 14 prevent barging of 31 prioritizing 32 redirecting while ringing 15, 27
reporting problems with 62 secure 31 storing and retrieving 28 transferring 19 viewing 10, 18 Cisco Extension Mobility feature, using 15 Cisco Unified IP Phone connecting 5 documentation for 1 feature configuration for 12 illustration 9 protocol 12 registering 7 SCCP 12 securing handset rest 7 SIP 12 troubleshooting 61 web-based services for 53 Cisco WebDialer 58 Client Matter Code See CMC CMC 61 conference levels of security 31 secure 31 conference calls Meet-Me 24 removing participants from 25 security-level for 25 types of 22 viewing participants for 25 corporate directory dialing from 14

TABSynch 52 TAPS 7 Tool for Auto-Registered Phones Support 7 transferring, options for 19 troubleshooting general 61 QRT 62
User Options web pages accessing 49 configuring features and services with 50 subscribing to phone services with 53 using a headset 7
voice message indicator description of 48 voice messages, accessing 48 volume for handset, headset, or speaker 37, 38 for phone ringer 40 volume button illustration 10
warnings, safety 2 web-based services configuring 50 See also User Options web pages WebDialer 58
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CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0709R) 2007 Cisco Systems, Inc. All rights reserved. The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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Asia Pacific Headquarters Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +7777 Fax: +7799

Cisco IP Phone 7911G Feature Enhancements

December 16, 2005

This document provides a summary of some of the feature enhancements on the new Cisco IP Phone 7911G, and how they differ from those features on the Cisco IP Phone 7912G. For complete information about using the Cisco IP Phone 7911G, refer to the Cisco IP Phone 7911G Phone Guide. For complete information about installing, configuring, troubleshooting, and maintaining the Cisco IP Phone 7911G, refer to the Cisco IP Phone 7911G Administration Guide. You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm This document includes these topics:
Display and Hardware Enhancements, page 2 User Preferences, page 2 Directory Features, page 3 Call Interaction, page 5 Applications Menu Display (Messages, Directories, Settings, and Services), page 6
Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
2005 Cisco Systems, Inc. All rights reserved.
Display and Hardware Enhancements
The Cisco IP Phone 7911G includes these display and hardware enhancements:
Improved user interface, including elements common to enhanced Cisco IP Phones Additional fonts that support full internationalization of text More intuitive icons

User Preferences

All user settings on the Cisco IP Phone 7911G are now contained in a single menu called User Preferences. The User Preferences settings are described in the following table. Feature Ring tones Cisco IP Phone 7912G Settings > Ring Type Cisco IP Phone 7911G Settings > User Preferences > Rings The ring type can be changed while an incoming call is ringing. Contrast Settings > Contrast Can be adjusted using the volume control button, in addition to the Up and Down softkeys. Background images Not supported. Settings > User Preferences > Contrast Can be adjusted using the volume control button, in addition to the Up and Down softkeys. Settings > User Preferences > Background Images Can be changed if configured on the phone. Default softkey Default softkey is available from the Settings menu. Resets ring type, display contrast, handset volume, headset volume, speaker volume, and ringer volume to their default values. Save softkey Default softkey available from the Settings > User Preferences > Rings menu. Resets the ring tone to the default for the selected line.
Save softkey is available at the top level Save softkey is available in each of the menus of the Settings menu and the top level available from Settings > User Preferences (and in several menus from of all sub-menus. Settings > Network Configuration).

OL-8144-01

Directory Features
Various Directory features have been enhanced on the Cisco IP Phone 7911G and are described in the following table. Feature Access to a corporate directory Maximum supported entries Call history retention Cisco IP Phone 7912G Directories > Directory Services > Corporate Directory Cisco IP Phone 7911G Directories > Corporate Directory
10 each for Missed Calls, Received Calls, 100 each for Missed Calls, Received Calls, and Placed Calls logs. and Placed Calls logs. Not supported. The call history is cleared Supported. The call history is stored in flash when the phone is power cycled or when memory on the phone and is retained when the the Clear softkey is pressed. phone is power cycled. You can clear the call history logs using the Clear softkey. The call history displays To Number. Not supported. The call history displays the To conference number. When using predial, the phone displays a list of matching phone numbers from the Placed Calls log.
Call history differences for Meet-Me Predial from Placed Calls log (with Auto dial) Call history details for multi-party calls
For multi-party calls (transfer, shared For multi-party calls (transfer, shared line, line, conference, and so on), only one conference, and so on), only one record can be record can be displayed in the call history displayed in the call history record. record. Example: Phone A calls Phone B. Phone B
Example: Phone A calls Phone B. Phone B answers and transfers the call to Phone C. Phone C has a ringing call. Phone B presses the Transfer softkey to transfer the call from Phone A to Phone C. Phone C does not answer and the call is logged in the Missed Calls directory. answers and transfers the call to Phone C. Phone C has a ringing call. Phone B presses the Transfer softkey to transfer the call from Phone A to Phone C. Phone C does not answer and the call is logged in the Missed Calls directory.

The call history log shows a missed call from Phone B.
The call history log shows a missed call from Phone A.
Cisco IP Phone 7911G Feature Enhancements OL-8144-01
Feature Dialing from a call history log while on an active call

Cisco IP Phone 7912G

Cisco IP Phone 7911G
Example: You are on an active call and try Example: You are on an active call and try to dial a number from the call history logs. to dial a number from the call history logs. A menu displays in the call activity area The phone prompts you to choose how to showing that the line is in use and presents handle the active call by displaying this these options: Hold, Transfer, Conference, End Call. You select one of the options to message: Handle Current Call and handle the active call. (There is no timeout waits for you to press a softkey (Hold, message display.) EndCall, Transf, more). If you do not respond, this message displays after about 10 seconds: Auto Dial Cancelled. When you press the EditDial softkey, the cursor appears directly underneath the first digit in the number. (For example: 6000) When you press the EditDial softkey, the cursor appears in an empty space before the first digit in the number. (For example: _6000). This makes it easier for you to see which digit will be removed when using the << (backspace) softkey.

EditDial cursor

Call Interaction
Various call interaction enhancements have been made on the Cisco IP Phone 7911G and are described in the following table. Feature Predial Cisco IP Phone 7912G
Supported in any line state. The number you enter appears in the Prompt field near the bottom of the phone screen. The Dial softkey is in the second position. ([<<] [Dial]).
Supported only when idle. The number you enter appears in the Line View near the top of the phone screen. The Dial softkey is in the first position. ([Dial] [<<])

Predial with Auto dial

Not supported.
When you use predial, a list of matching phone numbers from the Placed Calls log is displayed on the phone screen. When you place a call, the off-hook icon displays in the call activity area on the phone screen. The call timer for shared line calls displays for:

Ringout

When you place a call, the Ringout icon displays in the call activity area on the phone screen. The call timer for shared line calls displays only for active and held local calls. If a remote call on a shared line becomes locally active, the timer restarts.

Shared line call timer

Active local calls Held local calls Held remote calls
If a remote call on a shared line becomes locally active, the timer continues.
Applications Menu Display (Messages, Directories, Settings, and Services)
The Applications Menu button ( ) on the Cisco IP Phone 7911G provides access to the Applications Menu (Messages, Directories, Settings, and Services). The following table describes enhancements to the Applications menu. Feature Top-level menu name displayed on the phone screen Applications Menu button and phone screen display Cisco IP Phone 7912G Menu Cisco IP Phone 7911G Applications
, the button turns , the button turns green After you press After you press green and stays lit while you are using the and stays lit while you are using the menus. applications. If you leave a menu (for example, to answer a call), the button becomes unlit and the menu display on the phone screen is replaced by the call information. After your call, if you press again, the top-level Menu is displayed. If you leave an application without pressing Exit or again (for example, to answer a call), the button remains lit. The phone screen display may change to show call information. After your call, if you press again, the application that you were using is displayed and resumes at the point when it was interrupted.
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