Imaging at Work

100% Independent Analysis Lexmark W840
50ppm Monochrome Ledger/A3 Printer

Key Buyer Benefits

Walk-up PDF printing capability directly from device front console interface using USB flash pocket drives. Simple right-click direct PDF utility, saving users from having to open separate utilities or browsers. Automated URL/file printing schedule utility allows commonly accessed web pages to be printed without user intervention. Quick and easy installation of both hardware and software components. Common interface design between PCL and PostScript drivers makes navigating between the two PDLs seamless. User-friendly icon-driven walk through when user intervention/maintenance is required.
BERTL 4-Star Award Winner

www.BERTL.com

tel. (1) 732-761-2311 fax. (1) 732-761-2312 BERTLinfo@BERTL.com
Copyright 2005 MCA Internet, LLC dba BERTL.

5-Aug-05

All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.
Lexmark W840 Panasonic WORKiO DP-6530

Whats Inside?

(Click on an entry below to go to the page listed.)
Product Dynamics....1 Target Market....1 Hardware Installation...2 Device Driver Installation..2 Device Management....3 Web Server....3 MarkVision...3 MarkVision Messenger...4 Maintenance...5 Paper Handling....6 Input....6 Finisher...6 Security....8 IPSec....Digit Access...9 PIN Verification...9 Direct Print....10 ImageQick DragNPrint..10 Scheduled Print Events..11 USB Flash Drive Reader...12 Print on Demand...13 Verify Print...13 Reserve Print....13 Confidential Print....13 Print.....14 Printer Driver Functionality..14 Summing Up....15

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Copyright 2005 BERTL, Inc./MCA Internet, LLC.

Product Dynamics

Overview: The W840 was launched alongside the new T-series and workgroup C920 color printer, all as part of Lexmarks printless strategy. The Lexmark W840 is a 50-ppm ledger/A3 capable printer, specifically targeted for the departmental market. Despite Lexmarks marketing message, the attention to detail, user interface and unique selling features make this a printer that may make you want to print more not less. With the same newly designed console and driver interfaces as the other newly introduced Lexmark printers, its feature set includes: 625 MHz processor and 256 MB RAM (expandable to 768 MB). 5100-sheet maximum input capacity. 10-digit keypad and graphic LCD supports graphic walk-through of user maintenance tasks. Direct USB port interface at device for walk-up PDF printing from flash USB drives. ImageQuick comes as standard providing pull printing from file and web/ URL destinations. Extensive security options Finishing options that include duplexer, multiposition stapler, and 2-3 hole puncher. Target Market: As a 50-ppm printer with 300,000 page per month duty cycle, the Lexmark W840 is
aimed at the departmental market. The simple GUI interface along with its graphic help screens give this powerful printer a low-learning curve, increasing worker productivity. Features like ImageQuick for direct printing of files from desktops and the slick USB interface for direct printing of PDF files turns this printer into a high-throughput appliance that has the ease of use of a desktop device.
BERTL analyst hands-on with the Lexmark W840

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Hardware Installation: We found this departmental device as easy to install and set-up as Lexmarks less complex workgroup printers. We did come across one issue during installation of the finisher unit. To get the paper from the left output path of the main engine over to the right-mounted finisher unit requires a bridge unit. We installed the bridge unit, installed the finisher only to find when we turned on the power that a message told us to shut the door G. Door G was displayed, using the new large screen to be the door providing access to paper within the bridge unit. However, the door in the bridge unit was no the issue here. In fact, after a period of trial and error we found out that the real problem was that the power cable connecting the bridge unit to the finisher had come unattached. While this issue caused us some irritation, we estimate that the entire hardware installation should have taken under one hour. No special tools were required, and the procedure could be tasked to a non-technical support person. Device Driver Installation: The installation of the device onto a PC was equally simple and quick. The Lexmark installation CD wizard asks users or the administrator to follow simple instructions that guide them through the process. Administrators will like the ability to install the driver onto one or multiple remote PC desktop locations within a single installation process. To achieve this the administrator chooses the remote installation and then either enters the specific network location, browses across the network to the location or specifies a pre-defined list of PCs. For example, an

The driver installation software for the Lexmark W840 automatically discovers the Lexmark printers.
administrator could set up a list of all the PCs under the second floor sales department. He/she could give them access to the Lexmark W840, a process that, with Lexmarks installation wizard, can be achieved in a matter of seconds. Administrators can at the same time designate which of the drivers they want to install on each PC. The installation of the driver software added only a few minutes to our total set-up time.
The Lexmark W840 lets you install the driver onto multiple workstations.

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Device Management
Web Server: Remote management of the Lexmark W840 can be accomplished through the devices embedded Web Server. From their browsers, administrators can monitor resource levels (toner, paper, fuser), configure network and security settings, check print statistics, and establish email alert conditions. A nice extra in their Web implementation is an emulated console display, which is automatically refreshed. Two features that we would have like to have seen in its Web implementation are direct printing of filesthe same formats available through the DragNPrintand access to stored jobs on the hard drive. However, these minor deficiencies are more than made up by Lexmarks comprehensive remote management software, called MarkVision. MarkVision: The Lexmark W840 comes with a powerful Windows-based management utility called MarkVision Professional. BERTL has always been impressed with the level of functionality, integration and desk-based management capabilities available to the end user (and the IT Manager) through MarkVision. Acting like a sophisticated NMS Tivoli and OpenVue MarkVision lets administrators organize printer and MFP devices into a logical categories based on MarkVisions internal SNMP-based fields. Using a folder metaphor, administrators can then quickly navigate to an area of
The home page for the Lexmark W840 displays the devices current status along with paper levels and toner status.
The Web interface lets you select finishing options, like duplexing and hole punching.
interest. For each folder, they can choose filter criteria from a set of static fields (location, paper size, etc.), or dynamic ones tied to status or resource levels. Since sub-folders inherit the parent folders filter settings, administrators can create a hierarchy of device groupings e.g., printers, mono printers, mono printers within the sales department, etc.

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Overall, the softwares features, settings and action menus provide administrators with many ways to arrange and display device data. They can also create custom views to display built-in graphics and tables. And they can create new tables by selecting from MarkVisions set of device fields. MarkVision Messenger: MarkVision is designed as serverbased software and supports a Web interface in addition to the Windows one. Roving administrators can therefore manage printers remotely.
With MarkVision, users can access preset views of the devices SNMP database.
The Web interface includes MarkVision Messenger. This application allows administrators to build email alerts on a large set of conditions e.g., finisher, defective supply, and supply life warning. Messages can include macro fields allowing device specific information to be inserted into the Email messages can contain device specific information. message text. For convenience, MarkVision lets administrators tie alerts to individual folders containing a filtered set of devices. With a single click, alert conditions can be targeted to group devices, rather than forcing manual entry of IP address or host names.

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Maintenance: All the consumable components on the Lexmark W840 can be user-replaced without the need for sophisticated tools or a high level of technical ability. Unlike Lexmarks smaller desktop printers, the W840 uses a separate drum and toner system. This allows for greater cost per page efficiency as the drum does not need to be replaced in the event of high coverage printjobs running the device out of toner. Both the imaging drum and toner units can be easily accessed and replaced. To aid users with user intervention tasks such as paper jams and other events, the new Lexmark interface now includes a larger LCD panel that supports icons. This allows the device to prompt users on how to resolve issues with a walk-through series of screens actually showing the user images of the steps that need to be taken. This is a great improvement in terms of user-friendliness compared to the text driven prompts of the past. In the images to the right the device is talking us through how to install the imaging drum.
Toner Cartridge Fuser Unit

Imaging Unit

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Paper Handling

Input: The Lexmark W840 comes with two 500sheet universal drawers and a 100-sheet multipurpose tray. An optional dual input 2,000-sheet cassette (letter size only), fitting below the standard drawers, and an external 2,000-sheet high capacity feeder brings the Lexmark W840 to its impressive full complement of 5,100-sheets. The printer supports up to A3/ledger sizes We found that the optional duplexer, which is located on the left side of the printer, was easy to access. This is an important point since the duplex area is a common site for misfed paper. Each universal drawer has sliding paper guides, which allow for easy realignment whenever paper sizes change. This is an advantage versus some competing units with precut holes that must be aligned with the paper guides.

100sheet multipurpose tray is found on the left side of the Lexmark W840. The optional duplexer is located above the Multipurpose tray
Finisher: The optional 2/3 hole puncher has an output capacity of 3,000 sheets. It can staple up to a maximum of 50 sheets in each stapled set. We would have liked to have seen a saddle-stitch finishing option, a feature which is available on rival devices.
The Lexmarks sliding guide approach makes it easier for those with physical handicaps to use the device effectively.
The finisher can hold up to 3,500-sheets. Lexmark W840s two 500-sheet standard and the dual 2000sheet tray.

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(Above) Replacing the staples inside the finisher unit. (Below) The duplexer, found on the left side of the printer, can be easily accessed.

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Security
IPsec: Through the Lexmark W840s embedded Web interface, administrators can turn on the standards-based IPsec (Internet Protocol Security) protocol. IPsec is a framework for a set of protocols for security at the network layer of the TCP/IP protocol. IPsec supports both authentication and encryption. A major advantage of IPsec is that security arrangements can be implemented without requiring changes to existing user software. For example, with Windows XP and 2000, IPsec can be enabled through the Microsoft Management Console (MMC). Networking protocols like telnet, FTP, HTTP, LPR, Discovery and others can then be secured transparently.
With Lexmark printers, IPsec can be enabled on a port basis.
supports DES, 3DES, and AES. These standards must be included in the Windows encryption policy for a security negotiation to complete successfully.
To enable security for the Lexmark W840, With authentication and encryption administrators must first configure how the configured, administrators then use TCP/ initial authentication of devices is IP Port Access Web page to select which performed. They can choose from preports to enable security on. If desired, ports shared keys, digital certificates, or can be configured to accept both secure Kerberos authentication. In many LAN and non-secure communication. environments, the pre-shared key may be sufficient and is The Lexmark supports certificates, pre-shared keys, easier to and Kerberos authentication. implement. Administrators enter the same secret shared key on both the Lexmark W840 and on Windows by setting up an MMC policy. After the devices authenticate each other they can then, depending on the policy configured, encrypt the data or print stream. The Lexmark W840

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Lexmark also offers a host of other security features to accommodate the need to keep information safe. 10 Digit Access To safeguard the production and storage of documents, the new ten digit button interface now allows users to enter PIN values from 0-9, while on previous models it was limited to 6 digit combinations. We were also pleased to find that the entry of the PIN is also now displayed as a * upon entry. On previous Lexmark drivers the PIN had been displayed as a number, thus giving a potential thief the opportunity to watch from afar and observe the PIN displayed on the PC screen. PIN Verification To further protect against forced code breaking attempts, the Lexmark W840 can be set up to lockout access to documents where incorrect PINs have been entered. Confidential jobs can now also be set to delete after a period of time. This means that a user sending a confidential document and forgetting to release the job at a later stage will not have left confidential information on the device for ever and a day.
Administrators can set the maximum retry attempts for PIN entry.
Data can also be stored in an encrypted format on the drive, rendering it useless if stolen. To secure transmission the Lexmark utilizes its own PrintCryption feature, as described earlier. To safeguard passwords, etc. as they are sent across the network the device utilizes SSL (Secure Socket Layer) protocol.
With Confidential print, users can assign PINs to print jobs.

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Direct Print
ImageQuick DragNPrint: DragNPrint is a direct print utility that is provided with the driver CD as a standard feature for the Lexmark W840. Lexmarks direct printing will be a popular resource among users looking for fast reproduction of high-bandwidth graphic files. The reason being that Lexmarks direct printing allows users to send PDF, JPEG, HTML, TIFF, GIF, BMP, and PS files directly to the print engine without launching an application or RIPing the file into a PCL or PostScript file. The time alone required to open an application such as Photoshop can be longer than the time it takes to print the file in some instances. Users are able to set up as many direct PDF queues as they require (see right). This is a valuable feature, allowing users to set up a direct print queue with the required document production features necessary for a specific job type. For example, a user could set up one job queue defaulted to duplex output on paper from tray one, while another queue could be set to incorporate an overlay of the company letterhead and print from the bypass tray. We also liked the ability to be able to use the direct print facility without having to first open a browser or windows application. This step, which is found on many rival devices can erode much of the time advantage that the process is supposed to deliver. Users of the Lexmark W840 have multiple ways in which they can route a job into a direct print queue. They can either drag a file on the desktop onto the ImageQuick icon or they can simply right click on the file and select the direct print queue from the Send To options (as shown to the right.)

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Scheduled Print Events: Another valuable and unique feature on the Lexmarks ImageQuick utility is the ability to set up automatically scheduled print events. These can be files stored on a local device, networked device or even URLs pulled directly from the world wide web. Scheduled events can be set up to go out on a one time basis or at regular intervals, to be set by the user. The user simply sets up the location of the file, be it a network folder location or the URL address (as in a web site address), the print parameters and saves the job as a scheduled task. This function has a broad range of real-life applications. In the example below a stock broker in New York has set up a series of scheduled print events to ensure when the brokers arrive in the morning that they have the main news page of the NYtimes, CNN, Financial Times and the Nikkei Index all ready to scan before the days events get underway. In a business where time is money, this can be invaluable. In another example a retail head office could set up a specific URL with the flyer design for the days promotions. Each regional store would then up a scheduled print, so that each morning the point of sale material and daily flyers are ready to be displayed and handed out immediately.

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USB Flash Drive Reader: There is another way in which files can be submitted directly to the Lexmark W840 without the need for a printer driver, or indeed without the need of a desktop PC. We were very pleased to see that, after years of asking, a manufacturer has finally included a USB Flash Drive Reader on the device console. For years manufacturers have been boasting about their ability to handle raw PDF data. However, it is only now that a user is finally able to walk up to a device with a USB flash drive (an IT gadget that has moved away from being a geek must-have to being a standard piece of equipment for the IT literate) and print a PDF directly from the device. This function has a great number of potential real-world benefits. The most obvious being in the service print industry, namely business centers in hotels, airports, conference centers, internet cafes and high street print-for-pay businesses. In these instances traveling business people will frequently have laptops and USB pocket flash drives. If they receive a contract or order form via email and need to get the file printed, they have only to transfer the

Console users can direct print PDF files from their USB flash drives.
file to the USB card, pack away the laptop and walk down to the hotel business center or airport lounge and print the file. To use this novel feature we simply had to insert the USB flash drive into the socket on the front console panel. We were then able to browse through the folder tree of the drive until we reached the PDF file we wanted to print. At this point users can only select the number of sets they require. We would have liked to have the ability to choose features such as duplex or finishing options (if available) allowing for even greater document flexibility.

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Print on Demand
Both drivers include a range of job delivery options. In addition to sending a job to print, we could also choose between: Verify Print: Prints the first copy of a multiple copy print job, then holds remaining copies until you either continue printing the job or delete the job using the printer operator panel. Reserve Print: Stores a print job on the printer for printing at a later time, i.e. Print on Demand functionality. To find stored jobs, we had to scroll through the job menu to our username, then scroll to the job we wanted to reprint. Repeat Print: Does the same as reserve print but produces a printed set of the job at the same time. Confidential Print: Sends print jobs to the device with a secure PIN. Users must first scroll to their username, then enter the PIN number using the keys on the printer operator panel. We were pleased to see that the PIN is now displayed as asterisks when entered by the user. In the past, the PIN had been displayed as the actual numbers on screen allowing a potential thief to oversee the data entry code. Page 13 Page Number 13
Users assign a PIN to their confidential jobs within the driver. From the console, they can retrieve the job by entering the PIN.
Printer Driver Functionality: Lexmark W840 shares the same PCL interface as the C920 and the revamped T-series. So workgroup users will feel at home when they first open up and print to this departmental device. As with these other Lexmark devices, the drivers are headed by four tabs: Page Layout, Paper, Print Quality and Other Options. The tabs clearly define which printing features they cover, so no time is wasted browsing from tab to tab. Within paper mode there is the option to specify the paper source for the document. However, there is no ability to select a different paper source for the front or back cover, a feature we would have like to have seen in this departmental printer for example, using pre-printed header stock or heavy card stock for cover pages in manuals, brochures, presentations, etc.

Stapling, hole punching and offset are also selected from here (if installed.) Users can select the staple position and the 2-hole punch option when they click on the More Finishing Options button.
Users may select staple position and optional 2-hole punching

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Summing Up
The Lexmark W840 is a capable departmental printer with an enviable number of unique features that put the device on its own in terms of userfriendliness and productivity in various realworld settings. The installation and maintenance procedures are up to Lexmarks usual high standards, with MarkVision providing a professional means of managing one or multiple devices around the enterprise. The direct print facility via ImageQuick and the USB interface on the device front panel provide a wealth of walk-up and automated printing abilities that are designed to make the job of printing business critical tasks as streamlined as possible. There are areas we would like to see improved on the next generation product, including a more flexible user ID cost control system, allowing users to be allocated a set limit per month rather than the yes or no option currently available. We would also like to see the USB Direct Print facility expanded to include the ability to choose finishing and document production options in addition to the quantity choice option. This would make the unique feature even more impressive, especially if a saddle-stitch booklet maker could be added, third on our wish list items. Page 15 Page Number 15

Users Guide

March 2005

www.lexmark.com

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550

Edition: March 2005

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)044. In other countries, contact your point of purchase. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility. 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

Trademarks

Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. DragNPrint and PrintCryption are trademarks of Lexmark International, Inc. PCL is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Companys designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and the printer emulates the functions corresponding to the commands. PostScript is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems designation of a set of printer commands (language) and functions included in its software products. This printer is intended to be compatible with the PostScript 3 language. This means the printer recognizes PostScript 3 commands used in various application programs, and the printer emulates the functions corresponding to the commands. Details relating to compatibility are included in the Technical Reference. Other trademarks are the property of their respective owners.

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts. Your product uses a laser. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

Contents

Chapter 1: Learning about the printer... 6
Printer overview..... 6 Understanding the printer operator panel.... 9
Chapter 2: Installing drivers for local printing... 11
Windows..... 11 Macintosh..... 15 UNIX/Linux...... 16
Chapter 3: Installing drivers for network printing.. 17
Printing a network setup page.... 17 Assigning a printer IP address.... 17 Verifying the IP settings.... 18 Windows..... 18 Macintosh..... 22 UNIX/Linux...... 24 NetWare..... 24
Chapter 4: Installing options... 25
Accessing the printer system board.... 26 Installing a printer memory card.... 28 Installing a flash memory or firmware card.... 29 Installing an option card.... 30 Installing a hard disk.... 32 Replacing the access panel..... 34
Chapter 5: Understanding paper and specialty media guidelines. 35
Supported print media..... 35 Selecting print media..... 42 Storing print media..... 47 Avoiding jams.... 47
Chapter 6: Printing... 49
Loading standard or optional 500-sheet trays.... 49 Loading the multipurpose feeder.... 52 Loading the 2000-sheet dual input trays.... 55 Loading the 2000-sheet high capacity feeder... 56 Loading Letter or A4 size print media in the short-edge feed orientation.. 58 Linking trays..... 59
Identifying and linking output bins.... 60 Sending a job to print..... 61 Printing from a USB flash memory device.... 62 Canceling a print job.... 63 Printing the menu settings page.... 64 Printing a network setup page.... 65 Printing a font sample list.... 65 Printing a directory list..... 65 Printing confidential and held jobs..... 65 Printing A5/Statement or JIS-B5/Executive sizes... 69
Chapter 7: Maintaining the printer.... 70
Determining the status of supplies..... 70 Photoconductor kit end-of-life.... 71 Conserving supplies.... 71 Ordering supplies.... 71 Recycling Lexmark products.... 72
Chapter 8: Clearing jams... 73
Identifying jams..... 73 Access doors and trays.... 74 Understanding jam messages.... 75 Clearing printer jams.... 75 Clearing staple jams.... 92
Chapter 9: Troubleshooting... 94
Online customer support..... 94 Calling for service..... 94 Checking an unresponsive printer..... 94 Printing multiple-language PDFs.... 95 Solving printing problems.... 95 Solving option problems..... 97 Solving paper feed problems.... 99 Solving print quality problems..... 100

Click Start

Settings
Control Panel, and double-click System.
On the Device Manager tab, click + to expand the list of available ports. Select the communications port assigned to the printer (COM1 or COM2). Click Properties. On the Port Settings tab, set the serial parameters to the exact same serial parameters in the printer. Look for the printer settings under the Serial Standard (or Serial Option X) heading on the Menu Settings page printed previously.
Click OK, and close all the windows. Print a test page to verify printer installation. a b c d Click Start Settings Printers.
Select the printer just added. Click File Properties.
Click Print Test Page. When a test page prints successfully, printer setup is complete.

Windows 14

Macintosh
Mac OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9) or create a queue in Print Center / Printer Setup Utility (Mac OS X).
Creating a queue in Print Center / Printer Setup Utility (Mac OS X)
Install a PostScript Printer Description (PPD) file on the computer. a b Insert the drivers CD. Double-click the installer package for the printer. Note: A PPD file provides detailed information about the capabilities of a printer to the Macintosh computer. c d e f g h Click Continue on the Welcome screen and again after viewing the Readme file. Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement. Select a Destination, and click Continue. On the Easy Install screen, click Install. Enter the user password, and click OK. All the necessary software is installed on the computer. Click Close when installation is complete.
Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com.
Do one of the following: If the USB-attached printer appears in the Printer List, quit Print Center or Printer Setup Utility. A queue has been created for the printer. If the USB-attached printer does not appear in the Printer List, make sure the USB cable is properly connected and the printer is turned on. After the printer appears in the Printer List, quit Print Center or Printer Setup Utility.

`Creating

a desktop printer icon (Mac OS 9.x)
Insert the drivers CD. Double-click Classic, and double-click the installer package for the printer. Note: A PPD file provides detailed information about the capabilities of a printer to the Macintosh computer.
Install a PostScript Printer Description (PPD) file on the computer. a b

c d e f g

Choose the language needed for use, and click Continue. Click Continue after viewing the Readme file. Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement. On the Easy Install screen, click Install. All the necessary files are installed on the computer. Click Close when installation is complete. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com.

CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing.
You can customize the printer memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: Memory cards Printer memory Flash memory Firmware cards Bar Code Forms IPDS and SCS/TNe PRESCRIBE PrintCryption Other options Printer hard disk External Serial Adapter Tri-Port Adapter Infrared Adapter USB/Parallel 1284-C interface card Coax/Twinax Adapter Internal print servers (also called internal network adapters or INAs)

Installing options 25

Accessing the printer system board
You must access the printer system board to install printer memory, flash memory, a hard disk, or an option card. CAUTION: Turn the printer off, and unplug the power cord before continuing.
Loosen the screws on the access panel located on the back side of the printer.
Remove the panel from the printer, and set it aside.
Accessing the printer system board 26
Use the illustration to locate the connector for the option you want to install. Hard disk connector

Option card connector

Flash memory or firmware card connectors
Printer memory card connector
Accessing the printer system board 27
Installing a printer memory card
Complete the following instructions to install a printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your printer.
Remove the system board access panel. (See Accessing the printer system board.) Push open the latches on both ends of the memory card connector. Unpack the memory card. Warning: Printer memory cards are easily damaged by static electricity. Touch something metal such as the printer frame before you touch a memory card. Avoid touching the connection points along the edge of the card. Save the packaging.
Align the notches on the bottom of the card with the notches on the connector. Push the memory card firmly into the connector until the latches on either end of the connector snap into place. It may require some force to fully seat the card.
Make sure each latch fits over the notch on the end of the card.
Installing a printer memory card 28
Installing a flash memory or firmware card
Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your printer.

Paper characteristics

The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock. For detailed information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications.

Weight

The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long in the integrated and optional trays and paper weights from 60 to 135 g/m2 (16 to 36 lb bond) grain long in the multipurpose feeder. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m2 (24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm (7.2 x 10.1 in.), it is recommended that the weight be greater than or equal to 90 g/m2 (24 lb bond).
Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.

Smoothness

The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture content

The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Leave the paper in its original wrapper until it is time to use it. This limits the exposure of the paper to moisture changes that can degrade its performance. Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period because of the mass of material.

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 230C (446F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based should meet these requirements; latex inks might not. When in doubt, contact the paper supplier. Preprinted papers such as letterhead must be able to withstand temperatures up to 230C (446F) without melting or releasing hazardous emissions.

Printing on letterhead

Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the media sources. Media source or process 500-sheet trays Print side Single-sided printing: Printed letterhead face-up Duplex (two-sided) printing: Printed letterhead face-down Top of page Long-edge fed: Letterhead top edge towards the front of the tray. Short-edge fed: Letterhead top edge towards the left of the tray. Letterhead goes toward the front of the tray. Letterhead goes toward the front of the tray. Long-edge fed: Letterhead top edge towards the front of the printer. Short-edge fed: Letterhead top edge enters last.
2000-sheet dual input trays 2000-sheet high capacity feeder Single-sided printing: Printed letterhead face-down Multipurpose feeder Duplex (two-sided) printing: Printed letterhead face-up

Transparencies

Feed transparencies from the standard tray or the multipurpose feeder. Try a sample of any transparencies being considered for use with the printer before buying large quantities. When printing on transparencies: Be sure to set the Paper Type to Transparency from the printer driver or from MarkVision Professional to avoid damaging the printer. Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures of 230C (446F) without melting, discoloring, offsetting or releasing hazardous emissions. To prevent print quality problems, avoid getting fingerprints on the transparencies. Before loading transparencies, fan the stack to prevent sheets from sticking together.

Selecting transparencies

The printer can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies being considered for use before buying large quantities. We recommend Lexmark part number 70X7240 letter size transparency and Lexmark part number 12A5010 for A4 size transparency. The Paper Type setting should be set to Transparency to help prevent jams. (See Paper Type on the publications CD for detailed information about this setting.) Check with the manufacturer or vendor to determine whether the transparencies are compatible with laser printers that heat transparencies to 230C (446F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications. Transparencies can be fed automatically from the multipurpose feeder and the standard 500-sheet trays (Tray 1 and Tray 2). See Print media types on page 39 for information about transparency compatibility with output bins. Be careful when you handle transparencies. Fingerprints on the surface of the transparency cause poor print quality.

To define a custom name using the Embedded Web Server:
Open the printer Embedded Web Server by typing its IP address in the address bar of a browser. For example: http://192.168.0.11 Click Configuration. Click PAPER MENU. Click CUSTOM NAMES. Define one or more custom names. For example, you could enter names such as Short-edge Letter or Yellow Glossy. Click Submit.

Linking trays

Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The printer automatically links the trays; when one tray is empty, print media feeds from the next linked tray. For example, if you have the same size and type of print media loaded in tray 2 and tray 4, the printer selects print media from tray 2 until it becomes empty, and then the printer automatically feeds print media from the next linked traytray 4. By linking all five trays, you effectively create a single source with a capacity of 4,000 sheets. If you load the same size print media in each tray, make sure the print media is all the same type in order to link the trays. To set the paper type or size:
Press Press Press Press Press Press Press
on the operator panel. until until until until the Paper Menu appears, and then press.
Paper Size/Type appears, and then press Tray <x> Size/Type appears, and then press
Once the trays you selected are loaded with the same size and type of print media, select the same Paper Type setting in the Paper menu for these sources. To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do not have the same type of print media when they are linked, you could mistakenly print a job on the wrong paper type.

Linking trays 59

Identifying and linking output bins
There is one standard output bin on all printer models. If you need additional output capacity, the optional finisher provides up to 3500 sheets of additional output capacity. The following table provides information on output bin capacities. Output bin Standard bin Each bin accommodates 500 sheets (75 g/m [20 lb]) plain paper 300 transparencies 200 labels 50 envelopes (75 g/m2 [20 lb])

Printing the menu settings page
You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly.
Make sure the printer is on and Ready. Press Press Press on the operator panel. until until Reports appears, and then press.
Printing Menus Settings appears on the display. The printer returns to the Ready state after the menu settings page prints.
Printing the menu settings page 64
You can print a network settings page to review the default printer settings and to verify printer options are installed correctly. Go to Printing a network setup page on page 17.
Printing a font sample list
To print samples of the fonts currently available for your printer:
Make sure the printer is on and the Ready message appears. Press Press Press Press. on the operator panel. until until until the Reports appears, and then press.
Print Fonts appears, and then press
appears next to PCL Emul Fonts, PostScript Fonts, or PPDS Fonts, and then press
Printing a directory list
A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing:
Make sure the printer is on and the Ready message appears. Press Press Press on the operator panel. until until Reports appears, and then press.
Print Directory appears, and then press
The message Printing Directory List appears on the display. The printer returns to the Ready state after the directory list prints.
Printing confidential and held jobs
The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device. When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. Once your job is stored in printer memory, go to the printer and use the printer operator panel to specify what you want to do with your print job. All confidential and held jobs have a user name associated with them. To access confidential or held jobs, you must first select the type of job (confidential or held), and then select your user name from the user name list. Once you select your user name, you can print all your confidential jobs or select an individual print job. You can then choose the number of copies for the print job or you can delete the print job.
Printing a confidential job
When you send a confidential job to the printer, you must enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 09. The job is held in printer memory until you enter the same four-digit PIN from the operator panel and choose to print or delete the job. This ensures the job does not print until you are there to retrieve it. No one else using the printer can print the job without the PIN.

250 Paper Jam Check MP Feeder
Remove the paper from the multipurpose feeder.
Flex, fan, and restack the media, and place it into the multipurpose feeder. Load the print media. Slide the side guide toward the inside of the tray until it lightly rests against the edge of the media. Press.
Understanding jam messages 75
24x Paper Jam Check Tray <x>
Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas:
Open the tray. If necessary, remove the tray from the printer.
Remove the media from the printer tray slot.
Remove any crumpled paper from the tray. Insert the tray into the printer. Press.

Clearing printer jams 76

Clearing the 2000-sheet high capacity feeder (Tray 5)
If necessary, close the multipurpose feeder. Slide the high capacity feeder away from the printer.
Raise the top door, and lift the jam access cover.

Clearing printer jams 77

Remove the jammed paper.
Close the jam access cover and top door.

Clearing printer jams 78

Slide the feeder firmly against the printer.
200, 201, and 202 Paper Jam Check Door A
Open Door A by pushing the release latch and lowering the door.
CAUTION: The inside of the printer might be hot.

Clearing printer jams 79

Pull the print media up and toward you. Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed.

Close Door A. Press.

203 Paper Jam Check <Areas A/E>

Clearing printer jams 80

Open Door E by pushing the release latch and lowering the door.

Pull the print media up.

Close Door E. Close Door A. Press.

Clearing printer jams 81

230 Paper Jam Check Door <A, E, D>
Open Door D by the duplex rear door.

Remove the jammed media.

Close Door D. Open Door A by pushing the release latch and lowering the door.

Clearing printer jams 82

Clearing printer jams 83
231 Paper Jam Check <A, D>

Clearing printer jams 84

Pull the print media up. Warning: If the print media does not move immediately when you pull, stop pulling. Pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed.

Clearing Area B

If the printer is configured with a 2000-sheet high capacity feeder, slide the feeder away from the printer.

Clearing printer jams 85

Open Door B.

Close Door B.

Clearing printer jams 86

Clearing printer jams 87

Clearing Area C

Open Door C.

Clearing printer jams 88

Checking an unresponsive printer
If your printer is not responding, first make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working. The printer is turned on. The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Troubleshooting 94

Printing multiple-language PDFs
Symptom Some documents do not print. Cause The documents contain unavailable fonts. Solution 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Check the Print as image box. 4 Click OK.
Solving printing problems
Symptom The operator panel display is blank or displays only diamonds. The message USB device unsupported appears when using a USB device. Cause The printer self test failed. Solution Turn the printer off, wait about 10 seconds, and turn the printer back on. If the Performing Self Test and Ready messages do not appear, turn the printer off and call for service. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at http:// support.lexmark.com and click on KnowledgeBase to search for Direct USB printing.
The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported. The printer is not ready to receive data. The specified output bin is full. The specified tray is empty. You are using the wrong printer driver or are printing to a file.

Jobs do not print.

Make sure Ready or Power Saver appears on the display before sending a job to print. Press to return the printer to the Ready state. Remove the stack of paper from the output bin, and then press. Load paper in the tray. Verify you are using the printer driver associated with your printer. If you are using a USB Direct interface, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Verify that you have properly configured the printer for network printing. See the drivers CD or the Lexmark Web site for information. Make sure you are using a recommended interface cable. Make sure the connection is secure.

Make sure the printer is on and Ready appears on the display. Press Press Press Press on the operator panel. until until until Settings appears, and then press Setup Menu appears, and then press Power Saver appears, and then press.
Using the numeric pad or the right and left arrows on the operator panel, enter the number of minutes for the printer to wait before entering Power Saver. The settings available range from 2240 minutes. If you want to turn Power Saver off, see Disabling Power Saver on page 106.
Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com.

Disabling Power Saver

Disabling Power Saver is a two step process. First, you must turn the variable on, and then select the variable. To disable Power Saver:
Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press Press until until Energy Conserve appears, and then press Off appears, and then press.
Submitting Selection appears. The operator panel returns to Energy Conserve.
Resetting the Printer appears briefly followed by a clock. The operator panel then returns to Ready. Make sure Ready appears. Press Press Press Press on the operator panel. until until until Settings appears, and then press Setup Menu appears, and then press Power Saver appears, and then press.
Use either the numeric keypad or the right and left arrows to enter 0 (zero). Disabled appears, and then press. Submitting Selection appears. Power Saver is now disabled.
Adjusting Power Saver 106

Encrypting the disk

Warning: All resources on the hard disk will be deleted. (Resources residing in flash memory or in RAM remain unaffected.) Note: This setting is only available when a hard disk is installed.
Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press Press until until Disk Encryption appears, and then press Enable appears, and then press.
Contents will be lost. Continue? appears. Press until Yes appears, and then press.
The Encrypting Disk progress bar appears. When disk encryption has finished, click Press until.
To disable disk encryption:
Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press Press until until Disk Encryption appears, and then press Disable appears, and then press.

Encrypting the disk 107

European Community (EC) directives conformity
A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950.
Radio interference notice
Warning: This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures.

Japanese VCCI notice

Waste from Electrical and Electronic Equipment (WEEE) directive

Korean MIC statement

If this symbol appears on your product, the accompanying statement is applicable.
This equipment has undergone EMC registration as a business product. It should not be used in a residential area.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

Notices 113

Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC, 73/23/EEC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment. Compliance is indicated by the CE marking.
A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. This product satisfies the limits of EN 55022 (Class A); safety requirements of EN 60950; radio spectrum requirements of ETSI EN 300 330-1 and ETSI EN 300 330-2; and the EMC requirements of EN 55024, ETSI EN 301 489-1 and ETSI EN 301 489-3.

Notices 116

adjust paper tray 50, 55 adjusting Power Saver 106 automatic size sensing 59 automatic tray linking 59 printing letterhead 44
held jobs confidential jobs 65 entering a PIN 65 entering user name 65 overview 65 types of 65

bridge unit assembly 7

card stock guidelines 47 loading 49 characteristics, media letterhead 44 characteristics, print media 42 paper 42 confidential jobs 65 entering a PIN 65 entering user name 65 sending 65
Identifying printers 6 Indicator light 10 integrated forms 40, 41 Internet Protocol Security 109
jams avoiding 48 clearing 75
labels guidelines 46 printer maintenance 46 letterhead 44 guidelines 44 page orientation 44 printing 44 Lexmark Authorized Supplies Dealers 70 linking 59 trays 59 Linux 16, 24 loading print media card stock 49 paper input tray 49 multipurpose feeder 52 transparencies input tray 49 lock feature, security 110
disabling operator panel menus 104 Duplex unit 7
electrical emission statement 112 Embedded Web Server 108 emission statement 112 enabling operator panel menus 105 envelopes guidelines 45
FCC statement 112 Finisher 7 front guide 50, 55
guidelines labels 46 paper unacceptable 43 print media 42
Macintosh 15, 22, 64, 66 maintaining the printer 70 ordering a toner cartridge 71 maintenance
staple cartridge 72 maximum stack height 50, 53, 56 media guidelines letterhead 44 letterhead, printing 44 letterhead guidelines 44 loading instructions based on source 44 transparencies, guidelines 45 memory Print and Hold function 65 multipurpose feeder guidelines 52
NetWare 24 network setup page 17
job prints 96 from wrong tray 96 on wrong paper or specialty media 96 large jobs do not collate 96 operator panel 95 blank 95 displays black diamonds 95 paper feed blank pages in output bin 99 frequent jams 99 jammed page does not reprint 99 Paper Jam message remains after clearing jam 99 print time seems long 96 tray linking does not work 96 unexpected page breaks 96 publications Card Stock & Label Guide 35
repeat print 67 replacing staple cartridge 72 reserve print 67
operator panel 9, 17 disabling menus 104 enabling menus 105 ordering, toner cartridge 71
safety information 2 Secure mode 109 security 108 sending a job to print 61 short-edge feed 58 side guide 50 Simple Network Management Protocol 108 staple and offset unit replacing staples 72 staple cartridge, replacing 72 staple jam 92 Staples Empty or Misfed message 92 supplies maintenance kit 72 toner cartridge 71
panel, operator 9 paper letterhead 44 preprinted forms 44 recommended types 42 unsatisfactory types 43 paper tray adjustment 50, 55 photoconductor ordering 71 PIN entering at the printer 67 entering from the driver 65 for confidential jobs 65 Power Saver, adjusting 106 preprinted forms 44 print media guidelines 42 paper 42 Print media guidelines 42 print media jams avoiding 48 print media specifications characteristics 42 sizes 36, 38 types 39 weight 40 Printing 49 problems incorrect characters print 96 job didnt print 95