October 16, 2002

RIM Introduces New BlackBerry Wireless Handhelds With Integrated Speaker/Microphone And Roaming Capabilities For International Travelers
Java-Based BlackBerry 6710 And BlackBerry 6720 Support Voice And Data Services Operating On Global GSM/GPRS Wireless Networks CTIA Wireless IT - Las Vegas, NV - Research In Motion Limited (RIM) (Nasdaq: RIMM; TSX: RIM) today unveiled two new data and voiceenabled BlackBerry Wireless Handhelds, each with an integrated speaker/microphone. The new Java-based BlackBerry 6710 and BlackBerry 6720 each deliver email, phone, SMS, browser and organizer applications in a compact, always-on handheld. The BlackBerry 6710 is a world band handheld supporting seamless operation on GSM/GPRS networks in North America, Europe and Asia Pacific (900/1900 MHz frequencies). The BlackBerry 6720 is a dual band handheld operating on GSM/GPRS networks (900/1800 MHz frequencies) and allows mobile professionals to travel in Europe and Asia Pacific with one handheld. RIM is demonstrating the world band BlackBerry 6710 this week at CTIA Wireless IT in Las Vegas (booth # 1406) where RIM's Chairman and CoCEO, Jim Balsillie, will deliver a keynote address on the opening day. "We continue to evolve our wireless handhelds and the BlackBerry platform to complement the increasing power of new 2.5G wireless networks worldwide," said Mike Lazaridis, President and Co-CEO at Research In Motion. "Early feedback from customer trials has been very enthusiastic and we believe that the BlackBerry 6710/6720 is set to become another major success with enterprise customers and further strengthen RIM's family of wireless handhelds." BlackBerry continues to distinguish itself as the leading wireless platform for corporate customers. Specifically designed to meet the needs of both end users and IT departments, BlackBerry incorporates the industry's best hardware, software and services to provide a seamless, end-to-end solution. The BlackBerry 6710 and BlackBerry 6720 are the newest additions to the multifaceted BlackBerry solution and leverage RIM's advanced technologies and infrastructure together with Java 2 Micro Edition (J2ME) and leading GSM/GPRS wireless networks to provide a compelling and seemingly effortless experience. INTRODUCING BLACKBERRY 6710/6720 WIRELESS HANDHELDS* Handheld Designs: The BlackBerry 6710/6720 offer always-on data operation with an integrated phone. With a palm-sized form, the
BlackBerry 6710 and BlackBerry 6720 are sleek (4.76 x 2.99 x 0.70 inches) and lightweight (4.86 oz) with an embedded RIM wireless modem and internal high performance antenna. The handhelds each feature an easy-to-use "thumb-typing" keyboard (based on RIM's popular keyboard design), navigation trackwheel, rechargeable and removable lithium battery, large screen, intuitive interface, integrated speaker/microphone and headset jack. Both the screen and keyboard are backlit for easy reading and typing during day or night. World Band: The BlackBerry 6710 is a world band handheld that operates on 900/1900 MHz GSM/GPRS wireless networks in North America, Europe and Asia Pacific. Mobile professionals can use one handheld to maintain wireless access to their corporate email and phone service while traveling abroad.* Dual Band: The BlackBerry 6720 is a dual band handheld that operates on 900/1800 MHz GSM/GPRS wireless networks in Europe and Asia Pacific. Mobile professionals can use one handheld to access company information and manage communications while roaming.* Email: RIM's advanced approach to wireless email is popular and proven with enterprise customers. BlackBerry 6710/6720 users can enjoy a secure, wireless extension to their existing enterprise mailbox. There is no need to worry about retrieving or "pulling" email since BlackBerry's "push" architecture enables email to be automatically delivered. Users can read, compose, forward, reply, file or delete messages at their convenience and synchronize their inbox and folders between their BlackBerry handheld and PC. Phone*: The built-in, high-quality phone supports GSM voice services with optional features such as call waiting, call answer, conference calling and call forwarding. It includes an integrated speaker/microphone designed for comfort and clarity when held to the ear and a headset that attaches for convenient, hands-free conversation allowing users to read, type or retrieve information while they talk. A call management button also enables users to quickly access the phone application and turn on/off the mute feature. SMS*: Short Messaging Service (SMS) enables short text messages to be quickly exchanged between BlackBerry 6710/6720 handhelds and other SMS-enabled devices (including cell phones) without adding email messages to an inbox. The specially designed keyboard on the BlackBerry handheld is ideal for typing SMS messages quickly. Browser*: An increasing variety of wireless Internet services are available that allow fast access to select information on the web including news, travel, business and entertainment updates. BlackBerry 6710 and BlackBerry 6720 users can use the BlackBerry browser to access their carrier's content services and gateways. For organizations that deploy BlackBerry Enterprise Server v3.5, the BlackBerry browser will be dualpurpose, allowing it to also access corporate data securely via the new

Mobile Data Service feature of BlackBerry Enterprise Server. The BlackBerry browser supports standard WML, HTML and XML based content and HTTP/HTTPS connectivity to BlackBerry Enterprise Server. Organizer: A full-featured connected organizer is included with calendar, address book, memo pad and task list applications for maximum productivity. With RIM's wireless calendar synchronization features, the user's online calendar and handheld calendar can be wirelessly synchronized without need for a cradle. This enables the user to initiate, accept or decline meeting requests using their BlackBerry handheld and their online calendar will also be updated for the benefit of colleagues and assistants trying to schedule new appointments. Application Integration: The BlackBerry 6710/6720 features exceptional software integration, making it very easy to use. A single integrated address book and inbox serve all email, voice and SMS applications. And you can even click on an email address, telephone number or URL inside a message to automatically invoke an email message, call the telephone number or connect to the URL. Java: Java 2 Micro Edition (J2ME) is a powerful development platform that is optimized for wireless devices and provides an industry standard programming environment for custom and commercial application development and deployment. Support for J2ME opens the BlackBerry platform to a large and growing developer community that currently includes more than three million Java developers. RIM introduced its BlackBerry Development Environment for J2ME earlier this year. BlackBerry Enterprise Server: Thousands of companies and government organizations around the world have deployed BlackBerry Enterprise Server software behind their firewall. BlackBerry Enterprise Server supports both Microsoft Exchange and Lotus Domino environments with single mailbox integration and provides IT departments with centralized administration, end-to-end security (using Triple DES encryption), multi-network support and a powerful development platform. BlackBerry Web Client*: In addition to the enterprise email integration option enabled by BlackBerry Enterprise Server, RIM is introducing a new web-based application called BlackBerry Web Client. It supports ISP email accounts through the POP3 protocol and allows users to access multiple existing email accounts from a single BlackBerry handheld (including a default web mail account provided with each handheld). BlackBerry Web Client appeals to customers that do not currently use Microsoft Exchange or Lotus Domino and also those users that wish to access a personal email account in addition to their enterprise email account. BlackBerry 6710/6720 customers can use the BlackBerry Web Client application to select their ISP accounts, access their web mail account, configure settings, define email filters and set auto signatures. Note: IT departments running BlackBerry Enterprise Server retain the ability to centrally control and implement policies on handhelds that prevent access

to personal ISP accounts. PRICING AND AVAILABILITY Handheld/airtime pricing and roaming services are determined by network carriers and will vary based on specific service plans. The BlackBerry 6710/6720 availability and timing may vary by country and carrier. Check with carriers for specific pricing and availability. NOTE TO EDITORS: To download images of the new BlackBerry handhelds, plus other RIM products and corporate images, please visit: http://www.rim.com/news/kit/media/downloads/index.shtml. About Research In Motion (RIM) Research In Motion Limited is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry wireless platform, the RIM Wireless Handheld product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com. Career Opportunities: www.rim.com/careers * Check with service providers for availability and service plans Requires BlackBerry Enterprise Server 2.1 or higher The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. All other brands, products and company names mentioned herein may be trademarks or registered trademarks of their respective holders. Forwardlooking statements in this news release are made pursuant to the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. Investors are cautioned that such forward-looking statements involve risks and uncertainties, including, without limitation, risks relating to possible product defects and product liability, risks related to international sales and potential foreign currency exchange fluctuations, continued acceptance of RIM's products, increased levels of competition, technological changes, dependence on intellectual property rights and other risks detailed from time to time in RIM's periodic reports filed with

the United States Securities and Exchange Commission and other regulatory authorities.

Getting Started Guide

Stability: Do not place the handheld, charging unit, or any accessories on any unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby potentially causing serious injury to a child or adult, and/or serious damage to the handheld, charging unit, or any accessories. Take care when using the handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry cloth. High heat: The handheld and any accessories should be situated away from any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Power Cord: Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Unplug this apparatus during lightning storms or when unused for long periods of time. Service: Unplug the charging unit from the electrical outlet and refer the handheld, charging unit, and any accessories for service to qualified service personnel if: the power supply cord, plug, or connector to the handheld is damaged liquid has been spilled or objects have fallen into the handheld, charging unit, or any electrical accessories the handheld, charging unit or accessory has been exposed to rain or water the handheld, charging unit, or accessory becomes very hot to the touch the handheld, charging unit or accessory has been dropped or damaged in any way
the handheld, charging unit or accessory does not operate normally by following the instructions contained in this guide the handheld, charging unit or accessory exhibits a distinct change in performance.
All servicing should be undertaken by qualified service personnel. Do not attempt to disassemble the handheld, charging unit, or any accessories.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or any accessories to rain or moisture. Adjust only those controls that are covered in this manual. An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld or charging unit to its normal operation.
Failure to observe all safety instructions contained in this guide will void the Limited Warranty, and may lead to suspension or denial of services to the offender, or legal action, or both.

Turn Power Off: Turn off your handheld at night or on weekends. Turn off your handheld during air travel or to conserve battery power.
Note: Depending on your service providers plan, some applications might not be available on your handheld with your integration option, as specified below. Contact your service provider or network operator for more information on available services. Refer to the Handheld User Guide for complete information on using these applications.
Understanding your BlackBerry solution
You can integrate your BlackBerry Wireless Handheld into different environments, based on the email account that you are using.
Integration with new handheld email account
With this option, a new email account is provided for your handheld by your service provider. This new email account is a personal Internet-based email account that can be viewed using the BlackBerry Web Client. You can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the BlackBerry Desktop Software. Email redirection settings are configured on the BlackBerry Web Client web site. Consult your service providers documentation for more information on this web site and your account.
Note: Depending on your service providers plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services.
Integration with existing ISP email account
With this option, your handheld is integrated with your existing Internet service provider (ISP) email account from which you can send and receive email messages. Contact your service provider or network operator for an email account on the BlackBerry Web Client. As with the new handheld integration option where you are integrating your handheld with a new email account, you can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the desktop software. Your email redirection settings are also configured on the BlackBerry Web Client.
Note: Depending on your service providers plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services. Your ISP email account must support POP3 email redirection for you to take advantage of this integration option. Refer to the BlackBerry Web Client Online Help for more information.

About this guide

This guide provides information for setting up your handheld. Integration with new or ISP email account
Information appearing in this format, prefaced by Integration with new or ISP email account, pertains to handhelds that are configured for these integration options. You can use the features that are described in sections that are marked with this note if you have integrated your BlackBerry Desktop Software with a new or existing ISP email account.
Information appearing in this format, prefaced by Integration with enterprise email account, pertains to handhelds that are configured for this integration option. You can use the features that are described in sections that are marked with this note if you have integrated your BlackBerry Desktop Software with your enterprise email account.
Microsoft Information appearing in this format, prefaced by Microsoft Exchange, pertains to handhelds that are set up with a Microsoft Exchange Exchange enterprise email account. You have a Microsoft
Exchange email account if Microsoft Outlook is your email client and in Outlook, if on the Tools menu, you click Services, the dialog box lists Microsoft Exchange Server as a service.

Lotus Domino

Information appearing in this format, prefaced by Lotus Domino, pertains to handhelds that are set up with a Lotus Domino email account. You have a Lotus Domino account if you use Lotus Notes as your email client.
Note: Notes appear in this format and contain important information on the associated topic.
Tip: Tips appear in this format and provide optional or time-saving information on the associated topic.
Warning: Warnings appear in this format and advise you that failure to take or avoid a specific action can result in data loss or physical damage to you or your handheld.
Your handheld has three font size options: 8, 10, and 12-point. The graphics in this guide show the 10-point font size option and depict the handhelds menu items as they would appear if you integrated the desktop software with an enterprise email account. Depending on your service provider or network operators plan, some applications might not be available on your handheld. In addition, the configuration for your Browser application might be different. This guide assumes that you have all possible factory shipped handheld applications.
You can set your keyboard type, the locale, and the date and time format on your handheld. The date and time can be set to a 12-hour or 24-hour clock and the handheld status section of the screen displays the format that you select. The graphics in this guide use the 12-hour clock and the english (United States) locale. Your handheld screen size might vary slightly from the graphics depicted in this guide. Graphics in this guide use the 160x160 pixel screen size. The name of your service provider or network operator appears in the handheld status section of the screen. This name reflects the network to which you are currently connected. The graphics in this guide use <service provider> to indicate this name.

Note: Depending on your service providers plan, the Phone application might not be available on your handheld. As a result, the headset might not be included in your package. Contact your service provider or network operator for more information on available applications.

Holster

A holster, equipped with a clip, accompanies your handheld. While your handheld is in the holster, it is wearable. You can choose different forms of notification based on whether your handheld is in or out of the holster. Refer to the Handheld User Guide for more information on editing notification profiles. When you receive a new message and remove your handheld from the holster within five seconds, notification (based on how you have set it) stops, and the most recently received message opens. If you remove your handheld from the holster and quickly replace it, notification stops and the message remains marked as unopened.

Getting Started Guide 31

You can use the handhelds Phone application while it is in the holster. Refer to the Handheld User Guide for more information on using the Phone application while your handheld is in the holster.

Desktop software CD

The desktop software that is included with your handheld enables you to synchronize your personal information management (PIM) applications, and back up and restore your handhelds data. The desktop software also supports standard USB-to-serial port converters. Refer to the Desktop Software Online Help for more information on the desktop software.
Subscriber Identity Module (SIM) card
Your SIM card stores information about your service plan. You must insert your SIM card into your handheld before you can send and receive email, PIN, and SMS messages, place and answer calls, or use the Browser application. Refer to Inserting the SIM card on page 37 for more information.
Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on disabling the lock. Refer to the online Handheld User Guide for more information on using SIM card security.

Setting up your handheld

Follow this checklist to set up your handheld.
! insert the SIM card ! insert the battery ! charge the battery ! turn on the handheld ! turn on the radio ! register with the network ! install the desktop software ! confirm the handheld-to-desktop software connection
Your next step depends on the integration option with which you are installing the desktop software.

Inserting the SIM card

If you are integrating your desktop software with an
Integration with enterprise email account, you must generate an enterprise email encryption key and check your email redirection settings. Refer to Integrating with an enterprise email account on account
page 54 for more information.
If you are integrating your desktop software with a new or
Integration with ISP email account, you must activate your handheld on the new or ISP email BlackBerry Web Client account. Refer to Integrating with a new or existing ISP email account on page 56 for more account

information.

Your Subscriber Identity Module (SIM) card stores information about your service plan. It is configured by your service provider and its configuration determines which applications are available to you. When you first receive your handheld, the SIM card might be inserted. If it has not been inserted, you must insert it into your handheld before you can send and receive messages, place and answer phone calls, or use the Browser application. You do not need to insert your SIM card to place phone calls to emergency phone numbers. The SIM card fits into your handheld under the battery.
Warning: To prevent damage to your SIM card, do not scratch or bend the card, or expose it to static electricity or wet conditions while you insert or remove it.

To insert the SIM card

1. If necessary, remove the rechargeable lithium battery from the handheld. Refer to "To remove the battery" on page 40 for more information. Slide the SIM card holder to the left to unlock it.
Unlocking the SIM card holder
Lift the right side of the holder to open it. If your SIM card is attached to a larger carrier, carefully break the card out of its carrier. Both the SIM card and the base of the SIM card holder have a notch on the corner.

Open SIM card holder

Slide the SIM card into the card holder so the notches align when the card holder is closed.
Close the SIM card holder, and then slide it to the right to lock it into place.

Closed SIM card holder

To insert the battery
Before you insert the battery, verify that the SIM card holder is locked into place.
Warning: Only use a battery that has been approved by Research In Motion Limited. The use of another battery might present a risk of fire or explosion, or it might damage the handheld.
Insert the battery so that its metal connectors align with the connectors in the handheld.
Aligning the battery connectors
After you insert a fully charged battery, your handheld should start. Replace the battery cover and verify that it locks into place. Confirm the date and time on your handheld. If it is incorrect, click Edit. Refer to "Setting the date and time" on page 59 for more information.
Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on disabling this number. Refer to the Handheld User Guide for more information on SIM card security.

To remove the battery

1. 2. 3. Unlock the battery cover by pressing the locking tab. While pressing the locking tab, remove the battery cover by firmly sliding it to the right and lifting it from the handheld. Gently remove the battery from the handheld.
Charging your handhelds battery
Your handheld is powered by an external, removable, rechargeable lithium battery. Before you operate your handheld, familiarize yourself with proper battery use and care. Refer to "Important safety information" on page 5 for more information. Before you can use your handheld, you must charge its battery. You can charge your handheld battery using the cradle or the travel charger.

Charging your handheld battery using the cradle
To charge your handheld battery using the cradle, connect the power adapter cord to the cradles serial port connector, connect the cradle cable to an available COM port on your computer, insert the appropriate attachment piece, and then plug the power adapter cord into a wall outlet. If you only want to charge your handheld battery using the cradle and you do not want to use the desktop software, you do not need to connect the cradle to an available COM port on your computer.
Warning: When you connect your handheld to your computer, use only the cradle that is provided by Research In Motion Limited for use with your handheld model. Refer to "Important safety information" on page 5 for more information on the appropriate cradle for your handheld. Use the appropriate power supply as specified on the label that is located on the bottom of your handheld cradle. Using the power adapter that is provided for your RIM 857 Wireless Handheld, your RIM 957 Wireless Handheld, or your BlackBerry 5800 Series handheld with the cradle that is provided for your BlackBerry 6700 Series handheld will render the cradle inoperable.
To connect the cradle to your computer
1. Connect the power adapter cord to the cradles serial port connector.
Connecting the power adapter cord to the serial port connector
Plug the cradle cable into an available COM port on your computer.
To connect the attachment pieces to the power adapter
1. Slide the appropriate attachment piece into the back of the power adapter.
Inserting the North American attachment piece

North American

European United Kingdom

Australian

Plug the power adapter into a wall outlet.
To charge your handheld battery using the cradle
1. 2. Verify that the battery is properly inserted into your handheld. Refer to "To insert the battery" on page 39 for more information. Insert your handheld into the cradle by aligning the connector port on the bottom edge of your handheld with the connector prongs of the cradle. Press your handheld firmly into place.
Note: When you first receive your handheld and charge its battery, the handheld turns on and the Home screen appears, displaying the handhelds application icons.
Connecting your handheld to your computer Getting Started Guide 43
Let the battery charge to full power before you use your handheld. When your handhelds battery is charging, the battery power indicator (in the upper right corner of the handhelds Home screen) changes to a charging indicator. When your handheld is fully charged, the battery power indicator replaces the charging indicator.

Your handhelds battery can be kept at a full charge by charging it every day for 10 to 15 minutes. From an empty battery, a full charge can be achieved in approximately three to four hours. It is not necessary to drain the battery completely before you recharge it.
Note: The battery power indicator displays a low level if the handheld battery becomes too low. The message Low Battery appears to the left of the wireless coverage indicator and the handheld beeps. Recharge your handheld as soon as possible.
To remove the attachment pieces
After you finish using the power adapter, unplug it from the wall outlet. Press the tab below the attachment piece and slide the attachment piece out of the back of the power adapter.
Removing the North American attachment piece 44 BlackBerry Wireless Handheld
To remove the handheld from the cradle
To remove your handheld from the cradle, brace the bottom of the cradle with one hand and gently pull the handheld up and out of the cradle with the other hand.
Charging your handheld battery using the travel charger
You can also use the travel charger to charge your handhelds battery. 1. 2. Verify that the battery is properly inserted into your handheld. Refer to "To insert the battery" on page 39 for more information. Insert the serial port connector at the end of the travel charger cable into the serial port of your handheld.
Connecting the handheld to the travel charger
Slide the appropriate attachment piece into the back of the travel charger. Refer to "To connect the attachment pieces to the power adapter" on page 42 for more information. Plug the travel charger into a power outlet. Let the battery charge to full power before you use your handheld. When your handhelds battery is charging, the battery power indicator (in the upper right corner of the handhelds Home screen) changes to a charging indicator. When
your handheld is fully charged, the battery power indicator replaces the charging indicator.
Turning off and turning on your handheld
To turn off your handheld, press and hold the power key. You can also click the Turn Power Off icon on your handhelds Home screen.
Warning: If you turn off your handheld using the power key or the Turn Power Off icon on the Home screen, Calendar reminders and Alarm notifications do not turn on the handheld. Set the Auto On/Off feature if you want Calendar reminders or Alarm notification to turn on the handheld. Refer to the Customizing your handhelds options chapter in the online Handheld User Guide for more information.

10. Select the email system that you are using (either Microsoft Exchange or Lotus Domino). Click Next. The Choose Destination Location window appears.
If you select Microsoft Exchange, the Email Redirection window appears before the Choose Destination Location window appears. In this window, select the method of email redirection that you use: Redirect email using the BlackBerry Enterprise Microsoft Server or Redirect email using the BlackBerry Desktop Exchange Redirector. Ask your system administrator which redirection method your company uses to redirect your email messages to your handheld. After you select the method of email redirection, click Next. The Choose Destination Location window appears.
11. Click Next to accept the default location for the desktop software. (If you want to change this location, click Browse and select a new location.) The Select Program Folder window appears.
Connecting the handheld to the desktop software
12. Click Next to accept the default folder name for the desktop software. (If you want to change this name, select a different folder from the list or in the Program Folders field, type a new name.) The Shortcut Installation Options window appears. 13. Select whether you want your BlackBerry Desktop Software shortcuts to be available to anyone who logs in to your computer or to only you. Select the check boxes beside any additional shortcut options that you want installed on your computer. After you make your selections, click Next. 14. The desktop software is installed on your computer. When setup is complete, you can open the README.txt file and run the desktop software immediately. Click Finish to close the window.
After you install the desktop software, you must confirm the connection between your handheld and the desktop software.
To confirm the handheld-to-desktop software connection
1. Verify that the cradle cable is properly plugged into an available COM port on your computer and that your handheld is inserted securely in the cradle. If it is not already open, start the desktop software: on the Windows taskbar, click Start and select Programs > BlackBerry > Desktop Manager. The BlackBerry Desktop Manager appears.

Type the email address that is associated with your handheld. Click the trackwheel to view the menu and click Continue. Type a subject in the Subject field and press ENTER to begin composing your message. To send the message, click the trackwheel to view the menu. Click Send.
You return to the Messages screen. If you are in an area of wireless coverage sufficient to send email messages, a check mark appears beside the message within a short period of time. This icon indicates that your message was transmitted successfully.
Note: If you are not within an area of sufficient wireless coverage, you do not need to cancel your message. The handheld automatically sends the message after you return to an area of sufficient wireless coverage.
Reading your test email message
When you receive your test email message, follow these steps to read it.
To read your test email message
1. 2. On the Home screen, click the Messages icon. The Messages screen appears. Select the test message and click the trackwheel to view the menu. Click Open. The new message appears on your screen. If necessary, scroll down to read the entire message.
Opening a received message
After you read your message, press the ESC key (below the trackwheel) to return to the Messages screen. Press ESC again to return to the Home screen.
Note: Depending on your service providers plan, you might also be able to send PIN and SMS messages, place phone calls, browse web pages, and use the other applications on your handheld, in addition to sending and receiving email messages. Refer to the online Handheld User Guide for information on available applications.
Setting the date and time
After you send and receive your first wireless email message, you should set your handhelds date and time so that messages, phone calls, and saved web pages appear with the correct time stamp.
Note: You can set the date and time automatically using the desktop softwares Intellisync tool. Refer to the Intellisync Online Help for more information. You can also update your handheld automatically by copying the network date and time. Refer to Customizing your handhelds options in the Handheld User Guide for more information.

To use keyboard lock

You can lock your handheld keyboard to avoid accidentally typing characters. 1. 2. On the Home screen, click the Keyboard Lock icon. The Lock screen appears. To use your handheld again, double-click the trackwheel.
To use password protection
Set a password on your handheld to obtain greater security. If your handheld is left idle for a specified amount of time, you must type your password to use the handheld again. You can also manually activate the Lock screen by clicking the Lock icon on the Home screen. You should lock your handheld with a password if you leave it unattended.
Lock screen with a password enabled
If you do not want the Lock screen to appear, you must disable your password in the Options application, on the Security screen. If you enable password protection on your handheld and you remove your SIM card, the handheld locks automatically. If you insert your SIM card again or insert a different SIM card, you must type your password before you can use the handheld again.
Warning: If you type your password incorrectly five times, you are prompted to type blackberry before you can continue. For subsequent password attempts, the characters that you type are displayed in the Enter Password dialog box. If your password is typed incorrectly eight times, you are prompted to type blackberry again before you can continue. If your password is typed incorrectly ten times, all information is erased from your handheld for security reasons. You should regularly back up any information from your handheld that might not have originated on your desktop. Refer to the Backup and Restore Online Help for more information.
To enable password protection
You should set a password on your handheld so that no one can use it without knowing the password. 1. 2. 3. On the Home screen, click the Options icon. The Options screen appears. Click Security. The Security screen appears. In the Password field, press SPACE to enable the password. A dialog box appears, prompting you to type a password with at least four characters.

Recommended temperature parameters
Handheld Operating: Storage: Travel charger Operating: Storage: 0 to 45C / 32 to 113F -30 to 75C / -22 to 167F 0 to 50C / 32 to 122F 10 to 25C / 50 to 77F
Radio specifications for the BlackBerry 6710 Wireless Handheld
Dual band support: Power class: Transmitting frequency: Receiving frequency: PCS 1900 MHz; GSM900; EGSM Class 1 (PCS 1900); Class 4 (GSM900) as defined in GSM 02.06 PCS 1850-1910 MHz; GSM 890-915 MHz; Extended GSM 880-915 MHz PCS 1930-1990 MHz; GSM 935-960 MHz; Extended GSM 925-935 MHz
Radio specifications for the BlackBerry 6720 Wireless Handheld
Dual band support: Power class: Transmitting frequency: Receiving frequency: GSM 900; EGSM; DCS 1800 Class 1 (DCS 1800); Class 4 (GSM900) as defined in GSM 02.06 PCS GSM 890-915 MHz; Extended GSM 880-915 MHz; DCS 1710-1785 MHz GSM 935-960 MHz; Extended GSM 925-960 MHz; DCS 1805-1880 MHz

Regulatory conformance

Compliant with: PCS Type Certification Review Board (PTCRB) Federal Communications Commission (FCC) Industry Canada (IC) Compliant with UL1950 requirements for Canada and US Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Low Voltage Directive (LVD) 73/23/EEC Electromagnetic Compatibility (EMC) Directive 89/336/EEC Council Recommendation 1999/519/EC & EN50360 Exposure to Electromagnetic Fields 300 MHz to 3 GHz
about this guide, 27 activating your handheld, 46 your web client account, 56 additional components cradle/charger, 30 desktop software, 32 headset, 31 holster, 31 subscriber identity module card, 32 applications, description, 21 attachment pieces connecting, 42 removing, 44 length of charge, 44 using the cradle, 41 using the travel charger, 45 composing email messages, 56 computer, confirm handheld connection, 53 connecting plug attachment pieces, 42 connecting to computer, 42 contents of package, 29 cradle connecting power adapter, 42, 44 connecting to computer, 42, 53 description of, 30 using to charge, 41
battery charging using cradle, 43 low, 44 recharging, 44 before you begin, 36 BlackBerry solution integration with enterprise account, 24 integration with ISP account, 24 integration with new email account, 23

date and time copying from network, 60 fields, 60 setting, 59 description charger, 30 cradle, 30 desktop software CD, 32 headset, 31 holster, 31 Home screen, 46 SIM card, 32 desktop software CD, 32 Handheld User Guide, 26 installing, 50 online Help, 27 71
changing SIM cards, 55, 62 charger, description of, 30 charging Getting Started Guide
system requirements, 32 disabling password security screen, 65 documentation, other sources, 26
email messages conditions for sending and receiving, 48 integrating with enterprise account, 24 integrating with ISP account, 24 integration with new account, 23 sending a test, 56 enabling password security screen, 62 enterprise email account integrating with, 54 integration, 24 redirecting email from, 55
setting date/time, 60 SIM card, 32 turning off, 46 turning on, 46 unlocking, 63 user guide, 26 headset, description of, 31 holster, description of, 31 Home screen, description, 46
Industry Canada certification, 16 inserting, SIM card, 37 installing desktop software, 50 integration with enterprise account description, 24 supported email systems, 24 integration with ISP account, 24 integration with new email account, 23
getting started, setting up your handheld, 36
locking the handheld, 63 low battery notification, 44
handheld changing the password, 64 connected to computer, 53 cradle/charger, 30 generating a security encryption key, 55 getting started, 35 headset, 31 holster, 31 locking, 63 package additional components, 32 package contents, 29 removing from cradle, 45 72
messages, reading, 58 multiple service books installing desktop software, 52
network, registering, 48 new email account, integration, 23 new or ISP email account activating your account, 56 integrating with, 56
online Help BlackBerry Wireless Handheld
desktop software, 27 web client, 27 options, date and time, 59
password protection, SIM cards, 62 password security screen changing password, 64 disabling, 65 enabling, 62, 63 enter password, 53 unlocking, 63 password, typed incorrectly, 62 power adapter, attachment pieces, 42, 44
radio, turning on/off, 47 reading email messages, 58 readme file, 27 redirecting email messages, 55 registering with the network, 48 removing plug attachment pieces, 44
safety information, 5 security changing the password, 64 disabling password protection, 65 enabling password protection, 62 generating an encryption key, 55 locking the handheld, 63 SIM cards, 62 unlocking the handheld, 63 using password protection, 60 sending a test email message, 56 Getting Started Guide
service books description, 25 multiple, 25 using, 25 viewing, 26 set up integrating enterprise email account, 54 integrating new or ISP email account, 56 setting date and time, 59 password security screen, 63 setting up checklist, 36 integration with enterprise email account, 37 integration with new or ISP email account, 37 your handheld, 36 SIM card changing, 55, 62 description of, 32 inserting, 37 specifications, 67 supported email systems, 24 system requirements, 32