A POLYCOM DATA SHEET

Polycom RMX 2000
The Intelligent Platform for Advanced Multipoint Conferencing
Connecting the most people in the highest quality at the lowest cost, this real-time multimedia conferencing platform has built-in intelligence tightly integrated with major UC partners.
The Advanced, Scalable, Cost-Effective Platform
The foundation of the Polycom RMX 2000 (RMX 2000) real-time multimedia conferencing platform is its standards-based, modular architecture which enables organizations to leverage their existing and future conferencing investments. The RMX 2000 platform dynamically allocates resources for peak efficiency regardless of call type and across all environments. The advanced architecture also facilitates superior performance, scale, and cost-effective integration of IP (H.323 and SIP), PSTN and ISDN conferencing services. Efficient delivery of conferencing services is central to the Polycom RMX 2000. The RMX series is the industrys only multipoint conferencing platform that uses H.264 High Profile media cards to deliver high definition video using up to 50 percent less bandwidth thus providing the industrys lowest TCO with the highest ROI.

Benefits

L owest TCO, Highest ROI H.264 High Profile technology delivers unprecedented bandwidth efficiency P olycom UltimateHD High definition video, audio, and content sharing I nvestment protection High-scale, future-proof platform M ultinetwork support IP (H.323, SIP), PSTN, and ISDN on a single chassis E asy, secure access from anywhere Multitiered Web-based management A nytime, on demand conferencing Always-on virtual meeting rooms Resilient multipoint conferencing Polycom Lost Packet Recovery (LPR) technology utomatic fail-over Virtualize RMX A resources with DMA 7000 Best per call value Dynamic resource allocation or fixed performance capabilities
Simple and Accessible Conferencing
Easy to set up, easy to use, and a powerful tool for collaboration, the Polycom RMX 2000 platform provides intuitive, high-quality multipoint conferencing to end users, as well as unparalleled flexibility and control to administrators. Its straightforward user and administrator interfaces enable consistent, in-person communications experiences without cumbersome technology roadblocks, thus increasing productivity and speeding the rate of conferencing adoption.

Ultimate User Experience

The superior engineering and design principles of the Polycom RMX 2000 platform provide the perfect balance of conference power, control, and ease-of-use. Support for a range of video resolutions, flawless interactions via high-quality audio and content delivery, and QoS control recreate the in-person meeting experience. With Polycom solutions, organizations benefit from improved communication, increased collaboration, and faster decision-making, so they can meet the challenges and seize the opportunities of todays interconnected world.

Learn More

Learn what the Polycom RMX 2000 conference platform can do for your organization. Visit us at www.polycom.com or contact your Polycom representative.
Polycom RMX 2000 Specifications

Physical Dimensions

h x 19 w x 15 d, 3U 5 (13.28 x 48.26 x 40 cm) Weight: Up to 36.38 lbs (16.5 Kg) wo slot media processing modules (MPMx cards) T Two slot application server (one for MCU management) Power supply Fan drawer ower: 100-240 VAC 10%, 47-63 Hz; 900 W P max power consumption dvanced Telecom Computing Architecture A (AdvancedTCA)

Management Tools

Operating Environment
perating temperature: 10 to 40 C O (50 to 104 F), 3400 BTU/hr torage temperature: -40 to 70 C S (-40 to 158 F) Relative humidity: 15% to 90% noncondensing perating altitude: 60 m (200 ft) below sea level O to 3,000 m (10,000 ft) above sea level ransit/Storage: 60 m (200 ft) below sea level to T 15,000 m (50,000 ft) above sea level

Video Support

H.261, H.263, H.263++, H.264 Up to 60 frames per second rom QCIF to HD 1080p including intermediary F resolutions (SIF, CIF, SD, WSD, and HD 720p) p to HD 1080p in continuous presence (CP) U transcoding (TX) 16:9 and 4:3 aspect ratio .239 content sharing resolution H (H.263/H.264): VGA, SVGA, XGA, HD Content to H.239 and non-H.239 endpoints olycom Video Clarity technology to sharpen P and upscale video
MX Manager offers Web-based access and R application-based access ulti-RMX ManagerView up to 10 RMX M platforms dministrator, operator, auditor, and chairperson A views nboard shelf management monitors and O maintains hardware elements omplete XML API kit for 3rd party application C integration Up to 4000 address book entries Address book quick search Operator conference Move participant between conferences onference templates to easily save layouts for C recurring meetings Internal reservation calendar for scheduling Scheduling options cheduling and gatekeeping functions via the S Polycom Converged Management Application (CMA) 4000/5000 solution Polycom Conferencing for Microsoft Outlook External database access (LDAP/AD)
Tiered administrative access levels Secure conference mode Strong password policy

Approval and Compliance

JITC CE UL, ETL, CB E MC: FCC 47CFR PART 15, VCCI, AS/NZS CISPR 22, ICES-003 Safety: UL 60950-1, IEC 60950-1, EN 60950-1 RoHS 6

Conferencing Highlights

Language Support
nglish, Simplified Chinese, Traditional Chinese, E Japanese, Russian, German, Korean, Spanish, French, Italian, Portuguese, Norwegian Double Byte (Unicode) site names

Network Support

Audio Support

.711a/u, G.722, G.722.1C, G.722.1, G.723.1, G G.719, G.728, G.729A, and Polycom Siren 14 and Siren 22 audio technology (in mono or stereo) IVR prompts for auto attendance User and managed mute control DTMF support Echo and keyboard noise suppression Audio Clarity to sharpen and upscale audio
Network Separation (multiple IPs) ICE and SRTP Support IP H.323 and SIP - video and content PSTN and VoIP voice ISDN (H.320) IPV4 and IPV6 10/100/1000 Mb interface 64 Kbps to 6 Mbps conference data rates Up to 768 kbps for content Gateway calls Direct dial-in from any network Audio algorithms Video algorithms Networks Resolution Frame rates Bit rates

Transcoding

Capacity
Flexible Resource Capacity supports up to: - 30 HD 1080p endpoints in CP (Symmetric) - 60 HD 720p endpoints in CP -120 SD endpoints in CP -180 CIF (H.264) endpoints in CP - 60 HD 720p 2Mb endpoints in Video 1 Switching (VSW) mode - 720 VOIP and 400 PSTN audio endpoints ixed Resource Capacity sets RMX 2000 resources F for constant capacity no matter what the call type upports a single conference without cascading S of up to 720 audio or 180 video participants ntegration with Polycom Distributed Media I Application (DMA) 7000 supports up to 1200 active participants, for high-scale, redundant conferencing
Polycom Worldwide Headquarters 4750 Willow Road, Pleasanton, CA 94588 1.800.POLYCOM or +1.925.924.6000 www.polycom.com
ntegration with Polycom RSSseries for I recording and streaming upport for Polycom immersive telepresence S rooms (Polycom RPX, Polycom TPX) HD multipoint conferencing Unified conferencing (voice, video and data) Up to 35 different conference layouts Personal and auto layout options Layout range 1x1 to 4x4 upport of Polycom LPR technology on both S H.323 & SIP protocols upport of Polycom High Profile H.264 S technology he advanced Polycom Click&View visual T layout tool Customized resolution configuration Customized HD welcome slides Layout background (skin) options Lecture and presentation mode Roll call Closed caption Message video overlay Conference profiles Conference templates ar-end camera control (FECC) H.224/ H.281, F H.323 annex Q and SIP FECC Conference dial out and dial in Up to 1000 virtual meeting rooms Advanced IVR flow Multilingual and transparent site name options .239 support over H.323 cascaded links H (between any Polycom bridges)
Native Integration Warranty

IP QoS

Microsoft OCS 13 & Lync server (OCS 14) IBM Lotus Sametime 8.5.2 One (1) year limited hardware warranty: unit returned to Polycom factory within 30 days after receipt; 90-day software warranty: bug fixes / minor releases. Please contact your Polycom reseller or a Polycom sales representative for more details.
Polycom Lost Packet Recovery (LPR) technology DiffServ IP Precedence Dynamic jitter buffer Voice and video error concealment Security JITC AES media encryption (IP and ISDN) ransport layer security (SIP and management T network) Separation of management and media networks
2011 Polycom, Inc. All rights reserved. POLYCOM, the Polycom Triangles logo and the names and marks associated with Polycoms products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipients personal use, without the express written permission of Polycom. 2557_0111

Polycom RMX 2000 Hardware Guide Version 3.0
Copyright 2008 Polycom, Inc. All Rights Reserved
Catalog No. DOC2215A Version 3.0
Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.Portions, aspects and/or features of this product are protected under United States Patent Law in accordance with the claims of United States Patent No: US 6,300,973; US 6,496,216; US 6,757,005; US 6,760,750; and US 7,054,620. PATENT PENDING

Regulatory Notices

United States Federal Communication Commission (FCC) Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. This equipment is identified by the FCC registration number. If requested, the FCC registration Number and REN must be provided to the telephone company. Any repairs to this equipment must be carried out by Polycom Inc. or our designated agent. This stipulation is required by the FCC and applies during and after the warranty period. CE Mark R&TTE Directive
Polycom Inc., declares that the Polycom RMX 2000 is in conformity with the following relevant harmonized standards: EN 60950-1:2001 EN 55022: 1998+A1:2000+A2:2003 class A EN V1.3.3: 2005 Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity. Canadian Department of Communications This Class [A] digital apparatus complies with Canadian ICES-003. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment malfunctions, may give the telecommunications company causes to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
United States Safety Construction Details: All connections are indoor only. Unit is intended for RESTRICTED ACCESS LOCATION. Unit is to be installed in accordance with the National Electrical Code. The branch circuit overcurrent protection shall be rated 20 A for the AC system. This equipment has a maximum operating ambient of 40C, the ambient temperature in the rack shall not exceed this temperature.

To eliminate the risk of battery explosion, the battery should not be replaced by an incorrect type. Dispose of used batteries according to their instructions.
Chinese Communication Certificate
Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Compliant with European Battery Directive 2006/66/EC To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations.
Polycom RMX 2000 Hardware Guide

Table of Contents

Hardware Description. 1-1
Main Features... 1-1 RMX 2000 Specifications... 1-2 Site Requirements... 1-3 Safety Requirements... 1-3 Rack Mount Safety Precautions.. 1-3 Installation Precautions... 1-4 RMX 2000 Components... 1-5 RMX 2000 Front Panel.. 1-5 RMX 2000 Rear Panel... 1-7 RTM IP... 1-7 RTM ISDN.... 1-9 ISDN/PSTN Clock Source... 1-10 Cables Connected to the RTM IP & ISDN Cards. 1-10 RMX 2000 LEDs... 1-11 RMX 2000 Front Panel LEDs.. 1-11 RMX 2000 Rear Panel LEDs... 1-13 RTM IP... 1-13 RTM ISDN.... 1-14 Component Replacement... 1-16 Types of Ejector Levers on RMX Cards.. 1-16 All Metal Ejector Lever... 1-17 Modified PMC Compatible Ejector Lever.. 1-17 Hot Swappable MPM Cards.. 1-18 Installing an New MPM Card in a Powered On RMX 2000:. 1-18 Replacing a Powered On (Hot) MPM Card.. 1-19 Replacing the CPU (CNTL) Module.. 1-21 Replacing the Power Supply Drawer.. 1-22 Replacing the Fan Drawer... 1-23 Replacing a RTM ISDN card.. 1-24 Replacing the RTM IP Card... 1-25

Hardware Description

This Hardware Guide provides information on the RMX 2000 and its components. This system utilizes a modular universal slot platform, whose components are designed for high performance, capacity and reliance.

Main Features

The Polycom RMX 2000 offers the following features: Linux based Chassis based on the ATCA standard Support for standard network interfaces (IP, ISDN and LAN) and large number of ports H.323, SIP video, PSTN and ISDN New hardware technologies Telco grade high availability, redundancy, on-line upgrading and dynamic resource allocation Easy integration of conference elements into external network management Enhanced Continuous Presence (multi-image video) IVR (Interactive Voice Response) module
Chapter 1- Hardware Description

RMX 2000 Specifications

Table 1-1 Physical Height Width Depth Weight Free space above MCU IP Protocols Audio Video Network Interfaces IP, ISDN, PSTN and LAN Power Supply AC Input Power Consumption AC Maximum Power consumption Environment Operating temperature Storage temperature Relative humidity Operating altitude Operating ESD 0 40C (22 104F). -30 70C (40 158F). 15% - 90% no condensing. Up to 3,000 m (10,000 ft.). 4 kV. AC Voltageup to 7 AMP at 110 VAC, and 4 AMP 220 VAC protected by a 10 Amp circuit breaker. 100-240 VAC, 4-2 AMP, 50/60 Hz. H.323, SIP, PSTN, LAN and ISDN. G.711, G.722, G.722.1, G.729A, G.723.1, Siren14. H.263, H.264. 3U (13.28 cm.) 19 (48.26 cm.) 15.74 (40 cm.) Up to 16.5 Kg. 3 standard installation. Polycom RMX 2000 Specifications

Site Requirements

This section describes the requirements your site must meet for safe installation and operation of the system.

Safety Requirements

For your protection, please read these safety instructions completely before operating the equipment. Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth. Locate the main circuit breaker within the room. Locate the emergency power OFF switch within the room. Never assume that power is disconnected from a circuit. Use only the power cord supplied with the system. The power cord should only be connected to a power outlet that has a protective ground contact. Ensure that the power cord is easily accessible from the back of the system at all times. Place the equipment in a well-ventilated area where the vents are free from obstruction. Do not place heavy objects directly on top of the RMX 2000 unit. Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount safety: Keep the area around the RMX 2000 clean and free of clutter. Decide on a suitable location for the equipment rack that will hold the RMX 2000 unit. It should be situated in a clean, dust-free area that is well ventilated. Avoid areas where heat, electrical noise and electromagnetic fields are generated. You will also need it placed near a grounded power outlet. Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.
In a single rack installation, stabilizers should be attached to the rack. In multiple rack installations, the racks should be coupled together. Always make sure the rack is stable before extending a component from the rack. You should extend only one component at a time - extending two or more simultaneously may cause the rack to become unstable. Before you install the rails, determine the placement of each component in the rack. Install the heaviest components on the bottom of the rack first, and then work up. Allow the power supply units to cool before touching them. Always keep the racks trays and cards slots closed when not servicing, to maintain proper cooling.

Installation Precautions

When handling electronic components, standard anti-static precautions must be observed: Wear a grounding strap
Handle cards by their edges only and do not touch their components or connector pins Keep components in anti-static bags, when not installed in the RMX2000
The following precautions should be followed with regards to installation of the RMX 2000: Use a regulating uninterruptable power supply (UPS) to protect the RMX 2000 from power surges and voltage spikes, to keep your MCU operating in case of a power failure. Place the RMX 2000 on a hard, flat surface such as a desktop or mount it on 19 rack. The airflow of the RMX 2000 is from right to left. Be sure that the areas in the left and right side of the system are clear for proper ventilation.

RMX 2000 Components

On the RMX 2000 modules are located on both the front and rear of the MCU as listed in Table 1-2, "Polycom RMX 2000 Component Description". For more information see the descriptions of the "RMX 2000 Front Panel on page 1-5 and "RMX 2000 Rear Panel on page 1-7.

RMX 2000 Front Panel

Figure 1-1 shows the front panel of the RMX 2000. The front panel provides access to the RMX 2000 main CNTL modules, MPM modules, Power Supply drawer, Status LEDs, and Fans.
MPM cards & LEDs Fan drawer & Power LED

Power supply drawer

USB ports - are only for debugging and not for customer use

Control Unit & LEDs

2nd CPU & LEDs
Figure 1-1 RMX 2000 Front Panel

Table 1-2

Polycom RMX 2000 Component Description Description The CPU Module controls and manages the RMX 2000. The CPU Module has an ComExpress Pentium-M 1.4 GHz processor, a 40GB hard disk drive, 1GB Compact Flash and 1GB of DDR RAM. The Operating System is Linux. The Power Supply Module is housed in a drawer and located below the MPM Modules. The Power Supply drawer is connected to the backplane by means of a power connector. Operates at 100-240 volts AC 50/60 Hz, and provides +48VDC 700W output with built-in load sharing capabilities. Three fans are mounted sideways in the right front panel. Three fans are mounted in the drawer. Airflow is from right to left, and out the side of the MCU. The drawer is connected to the back plane by a connector. The MPM cards, perform the various RTP, audio and video processing functions on the RMX 2000 unit. cards are based on the ATCA standard, with a card manager (CM) and up to 26 720Mhz TI DSPs. Two types are available: MPM - F - 26 DSPs

Component CPU (CNTL) Module

Power Supply Drawer

Fan Drawer
Multi Processor Module (MPM) Card

MPM - H - 13 DSPs

RMX 2000 Rear Panel
The RMX 2000 rear panel contains the RTM IP card and optionally, the RTM ISDN card. In addition, the rear panel houses the main power switch, AC inlet, a circuit breaker, and additional communications ports.

RTM IP

The RTM IP card provides system shelf management based on the ATCA standard and connects to the backplane. It controls and monitors fans on the system and regulates power supply. This card contains an Ethernet Switch managing the network of the system and routing traffic. This card routes data between the cards and components of the system, and provides connectivity to external IP networks. Connections include: 3 LAN ports 10/100Mb ShMG port (Future Use) 1 Serial port (Future Use) 1 USB port
LAN1, LAN3 and the 10/100Mb ShMG ports shall not be used and the plastic caps covering those ports should not be removed.

LAN 1-3 Ports & LEDs

10/100Mb ShMG LAN & LEDs

Internal LAN connections

Serial Port

USB Port

Standby button & LED
LAN1, LAN 3, ShMG and the Serial ports are only for debugging and not for customer use
Figure 1-2 RMX 2000 RTM IP Rear Panel Layout
The following items appear on the RMX 2000 rear panel:
Table 1-3 Item LAN 1 RMX 2000 Rear Panel - RTM IP Component Description Description NA - Disconnected. Note: LAN 1 is covered with a plastic cap that should not be removed. Used for the Network connection. For Remote Access only using the Permanent Management Network. For more information, see the RMX 2000 Administrators Guide, Appendix F: "Alternate Management Network on page G-1. Note: When not in use, LAN 3 is covered with a plastic cap that should not be removed. NA - For debugging purposes only. Note: 10/100 ShMG is covered with a plastic cap that should not be removed. NA - For debugging purposes only. USB key connection. For more information, see the RMX 2000 Getting Started Guide, "First Time Installation and Configuration on page 2-1. Toggle between CPU activation and standby.

LAN 2 LAN 3

10/100 ShMG

Serial USB

Standby button

RTM ISDN

The RTM ISDN card connects directly to an MPM card. The RTM ISDN card routes data between the MPM cards and components of the system, converts ISDN T1/E1 media to IP packets and provides connectivity to external ISDN networks. The RTM ISDN card is installed on the rear panel of the RMX interfaces between the RMX unit and the ISDN/PSTN switch. Up to two RTM ISDN cards can be installed in one RMX 2000. An RTM ISDN card must connect directly to an MPM card: In an RMX with a single MPM card the RTM ISDN card must be installed in the rear panel slot on the same level as the MPM card In an RMX with two MPM cards the RTM ISDN card can be installed in either of the two rear panel card slots 7 E1/T1 PRI lines available for connection 1 LAN port

E1/T1 connections

Each RTM ISDN card includes the following connections:

LAN & LEDs

H/S LED
Figure 1-3 RMX 2000 RTM ISDN Rear Panel Layout
The RTM ISDN card supports 200 audio participants, regardless of whether the spans are T1 or E1.

ISDN/PSTN Clock Source

Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the system clock). A single clock source triggers an alarm that can be turned off by setting the appropriate flag in the system configuration.
Cables Connected to the RTM IP & ISDN Cards
All external connectors are located on the rear panel.

LAN 2 Connection

E1/T1 Connection

Off/On switch

Power Cable
Figure 1-4 RMX 2000 Rear Panel View with Cables Do not remove the protective caps from LAN1, LAN3 and ShMG ports.

RMX 2000 LEDs

The RMX includes LEDs located on the front panel and rear panel. In the front panel, the LEDs reflect the state of the module. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM IP card.
RMX 2000 Front Panel LEDs
The following items appear on the RMX 2000 front panel:
Table 1-4 RMX 2000 Front Panel LEDs LED ID LED Color Green Red Power Status Green Red MPM ERR RDY ACT HS Red Green Amber Blue Description OK. Warning - Fan failure. OK. Error - Problem with power supply. ON - Major error on card. ON - The card has completed startup successfully. ON - At least one participant is connected to a conference. Flashes - Shut down process initiated by lightly pulling the CPU ejector levers. This Led flashes in synchronization with the CNTLs cards HS Led. ON - The card can be removed safely once the CPU ejector levers are fully open.

Component Fan Status

Table 1-4
RMX 2000 Front Panel LEDs (Continued) LED ID ERR LED Color Red Description ON - Major system error. In case of an active alarm this light is ON, and the RDY green is OFF. OFF - Normal. Flashes - During system startup. RDY Green ON - CPU card has successfully completed startup. This light turns green after completing the entire system configuration. OFF - Turns OFF when the ERR red LED is activated. Flashes - During system startup. ACT Amber ON - At least one endpoint is connected to the system. Flashes - During system startup. OFF - Normal. Flashes - Hard disk is active. HS Blue Flashes - Indicates when the power down process is initiated on an MPM card. This Led flashes in synchronization with the MPMs cards HS Led. OFF - Normal ON - CPU may be removed.

Component CNTL

RMX 2000 Rear Panel LEDs
The following items appear on the RTM IP card:
Table 1-5 RMX 2000 RTM IP LEDs LED Name LNK LED Color Green Description Lit with active network connection, flickers with Packet activity. Lit when 1Gb connection online, flickers with Packet activity Lit with active network connection, flickers with Packet activity. Lit when active network is 10/ 100Mb, flickers with Packet activity. Lit with active network connection, flickers with Packet activity. Lit when 1Gb connection online, flickers with Packet activity.

Component LAN LEDs (1-3)

1 Gb 10/100 ShMG LEDs LNK

Amber Green

SLOT (1-4) LEDs

LNK (1-4)

1Gb (1-4)

Table 1-5

RMX 2000 RTM IP LEDs (Continued) LED Name ERR ACT RDY HS LED Color Red Red Green Blue Description ON - Major error on RTM card. ON - Packet flow to and from the MCU chassis. ON - RTM IP card has successfully completed startup. OFF - Normal. Flashes - During power down process. ON - RTM IP card may be removed.

Component ShMG LEDs

Standby LED
ON - CPU & System are in a standby (OFF) mode.
The following items appear on the RTM ISDN rear panel:
Table 1-6 RMX 2000 RTM ISDN Rear Panel LEDs LED Name LNK LED Color Green Description Lit with active network connection, flickers with Packet activity. Lit when 1Gb connection online, flickers with Packet activity
Function Name LAN LED (1)

Table 1-6

RMX 2000 RTM ISDN Rear Panel LEDs (Continued) LED Name H/S LED Color Blue Description OFF - Normal. Flashes - This Led is activated when the MPM card Hot Swap functionality initiates a power off routine on the MPM and RTM ISDN cards. ON - Power on the RTM ISDN card has been switched OFF. This Led is activated by the MPM card when the MPMs card Hot Swap functionality powers off the MPM and RTM ISDN cards.

Function Name ShMC LEDs

Component Replacement
The RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are accessible directly via the front panel or the rear panel. The following components can be replaced when they are faulty: CPU (CNTL) Module Multi Processor Module (MPM) card(s) - This card is hot swap enabled Power Supply Module Fan Drawer RTM IP card RTM ISDN card

Warning! All maintenance tasks are to be performed by qualified, authorized personnel.
Use only replacement parts supplied by your dealer. Follow all procedures. Do not skip any steps.
Before replacing parts: To ensure a part needs replacing, complete the troubleshooting procedures. Identify exactly which part needs replacing. Make sure you have the correct replacement part on hand. Make sure you are using proper ESD equipment, to prevent damage to the system.
Types of Ejector Levers on RMX Cards
On the RMX, 2 types of ejector levers can be attached to the cards: An all metal (silver) lever A modified PMC compatible ejector lever covered by plastic caps with a lock catch

All Metal Ejector Lever

This ejector lever can be moved to 3 positions: Closed - The ejector levers are fully retracted and pushed up against the cards panel Partially Open - For card powering down mode. Partially open the ejector lever(s) until the blue HS LEDs on the card and the Control Unit start flashing
Warning! Once the removal sequence is initiated and the HS led flashes, the process cannot be terminated when activated.
Fully Open - The card is released from the MCU housing
Modified PMC Compatible Ejector Lever
This ejector lever can be moved to 3 positions: Closed/Locked - Ejector lever(s) are pushed up against the cards panel and the lock catch is in the standard position
Closed Position - Move the Lock Catch toward the ejector handle and pull the lever(s) open Handle Lock Catch
Partially Open - For card powering down mode. Partially open the ejector lever(s) until the blue HS LEDs on the card and the Control Unit start flashing.
Warning! Once the removal sequence is initiated the process cannot be terminated and the HS led flashes when activated.
Fully Open - In this position the card is released from the MCU housing and can be removed
Fully Open - Pull the lever handle(s) to a fully open position

Hot Swappable MPM Cards

All MPM cards can be installed or removed while the RMX 2000 is powered on and operating.
The RTM IP and RTM ISDN card are not Hotswappable. System shutdown is required when replacing the RTM ISDN or RTM IP card.
Prior to removing an MPM card the captive screws must be unscrewed and the ejector levers must be opened to initiate a power down on the card. Power down the card by partially opening the ejector lever on the MPM. Once the ejector levers have been pulled open a removal sequence is initiated. This process cannot be terminated. When present, the HS LED flashes on the MPM and Control Unit. When the HS led is constantly lit the card is powered down, you can remove the card. Power up is achieved when the card is re-inserted and the ejector levers are pushed against the cards cage.

Installing an New MPM Card in a Powered On RMX 2000:
If applicable, loosen the captive screws and remove the slot cover. On the card to be installed, move the ejector levers to their full open position. Insert the card into the slot until the ejector levers touch the front edge of the card cage. Push the ejector levers to their closed position and tighten the captive screws on each side of the card, securing the MPM RTM card to the RMX. The blue HS LEDs on the MPM card and the Control Unit start flashing and the power on cycle for the card is initiated: The cards resources are added to the system resources list The number of available ports on the RMX is increased to the current CFS license level Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration are updated When the power on cycle of the MPM card is completed, the blue HS LEDs will turn OFF. The green RDY LED on the MPM card switches on and remains lit.
Replacing a Powered On (Hot) MPM Card
If applicable, loosen the captive screws and remove the slot cover. Partially open the ejector levers until the blue HS LED on the card and the Control Unit start to flash.
Warning! Once the removal sequence is initiated the process cannot be terminated and the HS led flashes if activated.
The power off sequence for the MPM and RTM ISDN cards are initiated as follows: All participant connections on the card are disconnected A fault is generated on the system For each disconnected participant, a participant disconnection event is written to the CDR with the disconnection cause Disconnected by Operator
New participant connections are blocked when the card is removed If an RTM ISDN card is connected to the MPM card it is also powered off and all PSTN participants are disconnected When an RTM ISDN card is removed, its resources are deducted from the Resource Report A Log File entry is written indicating MPM card removal Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration dialog box are updated When the blue HS LEDs on the MPM, RTM and Control Unit stop flashing and remain lit, move the ejector levers to their fully open position and remove the MPM card.

Carefully slide the MPM Module out through the front panel.
On the card to be installed, move the ejector levers to their fully open position. Slide in the replacement MPM Module. Push the MPM Module firmly into the Backplane, making sure it is properly seated in its slot. Ensure that the metal ejector levers are fully retracted into their housings.
10 Tighten the captive screws on the front panel of the RMX that secure the MPM Module. 1
Replacing the CPU (CNTL) Module
The CPU module is the management system of the RMX 2000. Use the following procedure to replace a CPU (CNTL) Module: Ensure that power switch to the RMX 2000 is turned OFF (O). Unscrew the captive screws on the front panel of the RMX 2000 that secure the CPU (CNTL) Module. Use the metal ejector levers to pull the CPU (CNTL) Module out of its slot in the Backplane. Carefully slide the CPU (CNTL) Module out through the front panel.
On the CPU (CNTL) Module to be installed, move the ejector lever to the fully open position. Slide in the replacement CPU (CNTL) Module. Push the CPU (CNTL) Module firmly into the Backplane, making sure it is properly seated in its slot. Ensure that the metal ejector levers are fully retracted into their housings. Tighten the captive screws on the front panel of the RMX 2000 that secure the Functional CPU (CNTL) Module.

10 Turn ON the RMX 2000.

Replacing the Power Supply Drawer
A single supply unit powers the RMX 2000. Use the following procedure to replace a Power Supply: Ensure that power switch to the RMX 2000 is turned OFF (O). Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply. Use the metal ejector levers to pull the Power Supply Module out of its slot in the Backplane. Carefully slide the Power Supply Module out through the front panel.
Slide in the replacement Power Supply Module. Push the Power Supply Module firmly into the Backplane, making sure it is properly seated in its slot. Ensure that the metal ejector levers are fully retracted into their housings. Tighten the captive screws on the front panel of the RMX 2000 that secure the Power Supply Module. Turn ON the RMX 2000.

Replacing the Fan Drawer

Three fans are mounted in the Fan Drawer, where the airflow is from right to left. Should one of these fans fail as indicated by a Fan LED, you are required to replace the fan drawer. 3 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Fan Drawer. Use the metal ejector levers to pull the Fan Drawer out of its slot in the Backplane. Carefully slide the Fan Drawer out through the front panel.

Warning! The Fan drawer can be replaced when the RMX unit is ON, however a replacement drawer must be inserted immediately. The temperature increase is detected by the system, when critical, a system shutdown is initiated.
Slide in the replacement Fan Drawer. Push the Fan Drawer firmly into the Backplane, making sure it is properly seated in its slot. Ensure that the metal ejector levers are fully retracted into their housings. Tighten the captive screws on the front panel of the RMX 2000 that secure the Fan Drawer.
Replacing a RTM ISDN card
5 Ensure that power switch to the RMX 2000 is turned OFF (O). Loosen the captive screws that fasten the card to the MCU. Remove the RTM ISDN board. Use the metal ejector levers to pull the RTM ISDN Module out of its slot in the backplane. Carefully slide the RTM ISDN Module out through the front panel. On the card to be installed, move the ejector levers to their fully open position

Ejector Lever

Captive Screw
Slide in the replacement RTM ISDN Module. Insert the card into the slot until the ejector levers touch the front edge of the card cage. Push the ejector levers to their fully closed position. Tighten the captive screws on each side of the rear panel of the card, securing the RTM ISDN card to RMX.
11 Connect the RJ-45 terminated PRI cables into any of the slots labeled PRI1 - PRI12:

PRI Cables

7 PRI or T1 cables can be connected to each RTM ISDN card, up to a total of 14 E1 or T1 PRI cables when two MPM cards are installed.
Replacing the RTM IP Card
The RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM IP card: 3 Ensure that power switch to the RMX 2000 is turned OFF (O). Unscrew the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card. Use the metal ejector levers to pull the RTM IP card out of its slot in the backplane.
Carefully slide the RTM IP card out through the rear panel. On the card to be installed, move the ejector levers to their fully open position. Slide in the replacement RTM IP card. Push the RTM IP card firmly into the backplane, making sure it is properly seated in its slots. Ensure that the metal ejector levers are fully retracted into their housings. Tighten the captive screws on the rear panel of the RMX 2000 that secure the RTM IP card.