12 Managing the device and maintenance
Information pages.....178 Demo page....178 Usage page....178 Configuration page....178 Supplies Status page....179 HP Toolbox....181 To view HP Toolbox...181 Status tab....182 Fax tab.... Scan to tab.....182 Troubleshooting tab.... Documentation tab....183 Device Settings pages.... HP Toolbox links....185 Other links....185 Macintosh Configure Device (Mac OS 10.2 and 10.3)..186 To view Macintosh Configure Device....186 Embedded Web server....187 Features....187 Fax logs and reports....188 Printing the fax activity log.... Printing a fax call report... Setting print times for the fax call report...189 Including the first page of each fax on the fax call report..190 Printing a phone book report...190 Printing the billing-code report...190 Printing the block-fax list....190 Printing all fax reports.... Cleaning the device....192 To clean the exterior... To clean the scanner glass...192 To clean the lid backing... Cleaning the paper path....193 Changing the automatic document feeder (ADF)...195 To change the ADF....195
Changing the automatic document feeder (ADF) pickup roller assembly..197 To change the ADF pickup roller assembly..197 Cleaning the automatic document feeder (ADF) pickup roller assembly..199 To clean the ADF pickup roller assembly...199

13 Managing supplies

Checking status and ordering supplies...202 To check status and order supplies by using the control panel..202 To check status and order supplies by using HP Toolbox..202 Storing supplies....203 Replacing and recycling supplies...204 HP policy on non-HP supplies....205 Resetting the printer for non-HP supplies...205 HP fraud hotline....206 Changing a print cartridge....207 To replace a print cartridge...207 Changing the imaging drum... To change the imaging drum...209

14 Troubleshooting

Support strategy.... Troubleshooting process...213 Troubleshooting checklist....213 Control panel messages...217 Alert and warning messages...217 Critical error messages....225 Clearing jams....228 Media jams occur in the device...228 Media jams occur in the automatic document feeder (ADF)..231 Print problems.... Print quality problems....234 Media-handling problems....243 Performance problems....245 Scan problems.....247 Solving scanned image problems....247 Scan quality problems....249 Copy problems..... Preventing problems...251 Image problems.... Media-handling problems....252 Performance problems....254 Fax problems....256 Problems receiving faxes....256 Problems sending faxes....259 Voice call problems....261 Media-handling problems....261 Performance problems....263 Memory card problems....264 Missing or wrong files....264 Index page not printing....264 Proof sheet not printing...264 Proof sheet not scanning... Issues with photo printing....265 Troubleshooting tools...268 Device pages and reports....268

Fax reports.....268 HP Toolbox.... Service menu....270 The device control panel display has black lines or dots, or becomes blank.272
Appendix A Accessories and ordering information
Supplies....274 Memory....275 Cable and interface accessories... Paper-handling accessories...277 Paper and other print media....278 User-replaceable parts....279 Supplementary documentation...280
Appendix B Service and support
Hewlett-Packard limited warranty statement..281 Print Cartridge and Imaging Drum Limited Warranty Statement..283 Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement.284 Availability of support and service....285 HP maintenance agreements....285 Onsite service agreements... 85 2
Appendix C Device specifications Appendix D Regulatory information
Introduction....289 Telephone Consumer Protection Act (United States)...290 IC CS-03 requirements....291 EU statement for telecom operation...292 New Zealand telecom statements....293 Environmental Product Stewardship program...294 Ozone production....294 Energy consumption... HP LaserJet printing supplies....294 Nederlands....295 Taiwan....296 Declaration of conformity....297 Declaration of conformity....298 Country-/region-specific safety statements...299 Laser safety statement....299 Canadian DOC statement....299 Korean EMI statement.... Finnish laser statement...300

Glossary Index

Device basics
This section provides information about the following topics: Quick access to device information Device configurations Device features Device parts
Quick access to device information

User guide links

Device parts Control panel Troubleshooting
Where to look for more information
Several references are available for use with this device. See http://www.hp.com/support/ clj2800series.

Setting up the device

Getting started guide (printed)Provides step-by-step instructions for installing and setting up the device. This guide comes in the box with your device.
hp color LaserJet 15502550 series
Animated getting started guideProvides step-by-step instructions for installing and setting up the device. This guide is available on the CD-ROM that came with the device. Accessory and supplies installation guidesThese guides provide step-by-step instructions for installing the device accessories and supplies.

c9704a

Using the device
User guideContains detailed information for using the device and troubleshooting problems. This guide is available on the CD-ROM that came with the device. It is also available through the HP Toolbox software.

Chapter 1 Device basics

A Web-based (HTML) user guide is also available. Go to http://www.hp.com/support/ clj2800series. After connecting, select Manuals.

Transparencies

When printing on transparencies, use the following guidelines: Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. In either the software application or the printer driver, select Transparency as the media type, or print from a tray that is configured for transparencies.

CAUTION

Use only transparencies that are designed for use with HP Color LaserJet printers. Inkjet and monochrome transparencies are not supported for this device. Transparent media that are not designed for color LaserJet printing will melt in the printer, causing damage to the printer.
Printing on different paper for the first page
Printing on different paper for the first page is useful if, for example, you are printing a letter that uses letterhead on the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver. Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver. Mac OS 9.2.2: On the General pop-up menu in the Print dialog box, select the First Page from option. Then, select the source for the first page. Mac OS 10.2 or 10.3: On the Paper Feed pop-up menu in the Print dialog box, select the First Page from option. Then, select the source for the first page.
Printing on both sides (duplexing manually)
To print on both sides of the paper, you have to return to the printer and reinsert the paper manually after the first side has printed. CAUTION Note Do not print on both sides of labels or transparencies. Damage to the printer and jams might result. Macintosh operating systems do not support manual duplexing.

9. Click OK (on the computer screen), and wait for side two to print. 10. Fold and staple the pages.

Canceling a print job

If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel. CAUTION Pressing CANCEL clears the job that the device is currently processing. If more than one process is running (for example, the device is printing a document while receiving a fax), pressing CANCEL clears the process that currently appears on the device control panel. You can also cancel a print job from a software program or a print queue. To stop the print job immediately, remove the remaining print media from the device. After printing stops, use one of the following options: Device control panel: To cancel the print job, press and release CANCEL on the device control panel. Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job. Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there. Windows 98, Windows Me, or Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click Printers. Double-click the device icon to open the window, select your print job, and then click Delete. Windows XP: Click Start, and then click Printers and Faxes. Double-click the device icon to open the window, select your print job, and then click Delete.
Desktop print queue (Macintosh): Open the print queue by double-clicking the device icon in the Finder. Then highlight the print job and click Trash.

Printing with color

This chapter describes how the device provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: Changing the color settings Using color Managing color options Matching colors
Changing the color settings
When you are printing in color, the printer driver is automatically set to the optimal color settings. However, you can manually make adjustments to how the device prints in color for text, graphics, and photographs. See Managing color options for more information. Windows: On the Color tab of the printer driver, click Settings. Mac OS 9.2.2: In the Print dialog box, select either the Color Options tab or the Color Matching tab. Mac OS 10.2 or 10.3: In the Print dialog box, click the Color Options tab, and then click the Show Advanced Options button.
Chapter 6 Printing with color

Using color

This device offers great color as soon as you set it up. It provides a combination of automatic color features to generate excellent color results for the general user, plus sophisticated tools for the experienced color user. The device provides carefully designed and tested color tables to provide smooth, accurate color rendition of all printable colors.

To reduce or enlarge copies for the current job
To reduce or enlarge copies for the current job only, use the following instructions. 1. On the device control panel, press REDUCE/ENLARGE. 2. Select the size to which you would like to reduce or enlarge the copies in this job. You can select one of the following sizes: Original=100% Lgl > Ltr=78% Lgl > A4=83% A4 > Ltr=94% Ltr > A4=97% Full Page=91% Fit to page 2 pages/sheet 4 pages/sheet Custom: 25-400%
If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape). 3. Press START BLACK or START COLOR to save the selection and immediately start the copy job, or press ENTER to save the selection without starting the job. Note The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control-panel display. You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off. For instructions, see Changing the default media size.
To change the default copy size
Note The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100%, all copies will be the same size as the original document. 1. Press MENU. 2. Use the < or the > button to select Copy setup, and then press ENTER. 3. Use the < or the > button to select Def. Redu/Enlrg, and then press ENTER. 4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. You can select one of the following options: Original=100% Lgl > Ltr=78% Lgl > A4=83% A4 > Ltr=94% Ltr > A4=97% Full Page=91% Fit to page 2 pages/sheet 4 pages/sheet Custom: 25-400%
If you select Custom: 25-400%, type in the percentage of the original size that you normally want for copies. If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape). 5. Press ENTER to save your selection.
Changing the copy-collation setting
You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job: Split the job into smaller jobs that contain fewer pages. Make only one copy of the document at a time. Turn off the automatic collation.
The collation setting you select is in effect for all copies until you change the setting.

One line with two separate numbers and a ringpattern service
Shared line (receiving both fax and voice calls) with only an attached telephone Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail
To set the number of rings-to-answer
To set or change the number of rings-to-answer, use the following steps: 1. On the device control panel, press MENU. 2. Use the < or the > button to select Fax setup, and then press ENTER. 3. Use the < or the > button to select Fax Recv. setup, and then press ENTER. 4. Use the < or the > button to select Rings to answer, and then press ENTER. 5. Use the alphanumeric buttons to enter the number of rings-to-answer, and then press ENTER.
Changing autoreduction settings for incoming faxes
If the fit-to-page option is turned on, the device automatically reduces long faxes up to 75 percent to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On. If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction. This reduces the size of the incoming faxes slightly, and prevents the pagestamp from forcing a fax onto two pages. Note Make sure that the media-size setting matches the size of the media that is loaded in the media input tray. To change the default media size, see Changing the default media size.
To change autoreduction for incoming faxes
1. On the device control panel, press MENU. 2. Use the < or the > button to select Fax setup, and then press ENTER. 3. Use the < or the > button to select Fax Recv. setup, and then press ENTER. 4. Use the < or the > button to select Fit to page, and then press ENTER. 5. Use the < or the > button to select On or Off, and then press ENTER to save your selection.
Blocking or unblocking fax numbers
If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a discarded designation. You can unblock blocked fax numbers individually or all at one time. Note To print a list of numbers that you have blocked, see Printing the block-fax list. To print the fax activity log, see Printing the fax activity log.

Verify that any shipping tape inside the ADF has been removed. 2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.
3. Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
4. Lifting the green lever, rotate the pick mechanism until it stays open.
5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown.
7. Close the lid to the flatbed scanner.
8. Lower the green lever.
9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.

10. Close the ADF lid.

Order new supplies
You can order supplies by using HP Toolbox. To order supplies, complete the following steps. 1. Open HP Toolbox, and then, in the Other Links section, click Order Supplies. A new browser window appears. 2. Click Continue. The browser displays the HP ordering Web site. 3. Complete the ordering process by following the Web site instructions.
Managing the device and maintenance
This device comes with several software tools that help you monitor the device, troubleshoot problems, and maintain the device. Information about using these tools is in the following sections: Information pages HP Toolbox Macintosh Configure Device (Mac OS 10.2 and 10.3) Embedded Web server Fax logs and reports Cleaning the device Changing the automatic document feeder (ADF) Changing the automatic document feeder (ADF) pickup roller assembly Cleaning the automatic document feeder (ADF) pickup roller assembly

Information pages

Information pages reside within the device memory. These pages help you to diagnose and solve problems with the device. Note If the printer language was not correctly set during installation, you can set the language manually so that the pages print in one of the supported languages. Change the language by using the HP Toolbox. See HP Toolbox.

Fax tab

Use the Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the fax receive mode. Fax Phone Book. Add, edit, or delete entries in the device phone book. Fax Send Log. View all of the recent faxes that have been sent from the device. Fax Receive Log. View all of the recent faxes that have been received by the device. Fax Data Properties. Manage the space used to store faxes on your computer. These settings apply only if you have chosen to send or receive faxes remotely from your computer. Fax Reports. Print any or all of the fax reports from your computer. Detailed Fax Settings. Use links to the Fax Setup Wizard or the Fax Settings tab to change the device fax settings. How Do I?. View Help topics for device fax tasks.

Scan to tab

Use the Scan to tab to set up the device SCAN TO button. The SCAN TO button allows you to scan from the device, rather than scanning from a software program on your computer.
The HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has a SCAN TO EMAIL button that you can also set up with this tab. The Scan to tab contains links to the following main pages: Scan to E-mail or Folder. Activate or deactivate the scan-to feature. You also can add, edit, or delete destination e-mail addresses or folders for this feature. Scan Preferences. Change the scan preference settings for the device scan-to feature, including scan resolution and file type. How Do I?. View Help topics for device tasks that involve the SCAN TO or SCAN TO EMAIL (HP Color LaserJet 2830 all-in-one only).

Troubleshooting tab

The Troubleshooting tab contains links to the following main pages: Control Panel Messages. View descriptions of device control-panel messages. Clearing Jams. View information about locating and clearing jams. Print Problems. View Help topics that can help you solve print problems. Scan Problems. View Help topics that can help you solve scan problems. Copy Problems. View Help topics that can help you solve copy problems. Fax Problems. View Help topics that can help you solve fax problems. Memory Card Problems. View Help topics that can help you solve memory-card problems. Connectivity Problems. View Help topics that can help you solve networking problems. Troubleshooting Tools. Employ such troubleshooting tools as a cleaning page or a color troubleshooting page to maintain the device. Animated Demonstrations. View animated Help demonstrations for the device.

Macintosh Configure Device is not supported for Mac OS 9.2.2. You can view Macintosh Configure Device when the device is directly connected to your computer or when it is connected to the network. You must perform a complete software installation to use Macintosh Configure Device.
You do not have to have Internet access to open and use Macintosh Configure Device. However, if you click a link in the Other Links area, you must have Internet access to go to the site that is associated with the link.
To view Macintosh Configure Device
1. Open HP Director by clicking the HP Director icon on the Dock. 2. In HP Director, click Settings. 3. Select Config device, and then click Continue.

Embedded Web server

This device is equipped with an embedded Web server, which allows access to information about device and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator. An embedded Web server resides on a hardware device (such as a printer) or in firmware, rather than as software that is loaded on a network server. The advantage of an embedded Web server is that it provides an interface to the device that anyone with a network-connected computer and a standard Web browser can access. There is no special software to install or configure, but you must have a supported Web browser on your computer. To access the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a Configuration page. For more information about printing a Configuration page, see Configuration page.) Note For Macintosh operating systems, you can use the EWS over a USB connection.

Features

The HP embedded Web server allows you to view device and network card status and manage printing functions from your computer. With the HP embedded Web server, you can do the following: view device status information determine the remaining life on all supplies and order new ones view and change tray configurations view and change the device control panel menu configuration view and print internal pages add or customize links to other Web sites select the language in which to display the embedded Web server pages view and change network configuration view support content that is device-specific and specific to the devices current state

Media does not move smoothly through the ADF path.
Poor copy quality from the flatbed.
If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box.

Step number 5

Verification step Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Connect the telephone line and press START FAX to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.
Possible problems The telephone line is not operational or the device is not plugged into the telephone line. The telephone cord is faulty or is plugged into the wrong connector.
Solutions Verify that the device is plugged into a telephone line that you know works. 1. 2. Try plugging the telephone cord into the other connector. Try a new telephone cord.
The device fax settings are set incorrectly.
Review and reset the device fax settings. See Specifying the fax settings. If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box.
Sent fax is incomplete or of poor quality. See Fax problems. 6 Does the device receive a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Use another fax machine to send a fax to the device. Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. Make sure that the HP Color LaserJet 2830 all-in-one or HP Color LaserJet 2840 all-in-one is the only device on the telephone line and try again to receive the fax. Review and reset the device fax settings. See Specifying the fax settings
If the error persists, contact HP Customer Care. See Service and support or the support flyer that came in the device box. 7 Does the device print from the computer? Connect the network cable or USB cable to the device and the computer. Use a word-processing application to send a print job to the device. Software is not installed correctly or an error occurred during software installation. The cable is not connected correctly. An incorrect driver is selected. Other devices are connected to the USB port. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. Select the proper driver. Disconnect the other devices and try again to print. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting.

4. Print a Demo page from the HP Toolbox. If the page prints, the problem is with the printer driver. Try printing from the other printer driver. For example, if you are using the PCL 6 printer driver, print from the PS printer driver. Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the PS driver.
5. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 6. Restart the computer and the device and try printing again. If the problem is not resolved, choose one of these options: If the problem is affecting all printed pages, see General print quality issues. If the problem is affecting only pages printed in color, see Solving issues with color documents.
General print quality issues The following examples depict letter-size paper that has passed through the device short edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples.
Problem Print is light or faded.
Cause The media might not meet HP specifications. One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.
Solution Use media that meets HP specifications. See Media specifications. Replace any low print cartridges. See Changing a print cartridge. If none of the print cartridges or the imaging drum is low or empty, remove the print cartridges one at a time and inspect the toner roller in each to see if the roller is damaged. If so, replace the print cartridge. Print the Supplies Status page to check the remaining life. See Supplies Status page. Replace the imaging drum if it is low. See Changing the imaging drum. Contact your local HP Call Center or HP Authorized Dealer for service. Use media that meets HP specifications. See Media specifications. Clean the paper path. See Clean the paper path, or see the HP Toolbox online Help.

Problem Faxes that you send are not arriving at the receiving fax machine.
Cause The receiving fax machine might be off or might have an error condition, such as being out of paper. The originals might be incorrectly loaded.
Solution Call the recipient to verify that the fax machine is on and ready to receive faxes. Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. See Loading trays If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see Printing the fax activity log) and check the Status column for jobs that show a Pending designation.
A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.
Faxes you send include a block of gray shading at the end of each page. Faxes you send have data missing from the end of each page.
You might be sending a fax Verify that the setting is correct. from the flatbed scanner with See Changing the default glassthe glass-fax size set incorrectly. size setting. You might be sending a fax Verify that the setting is correct. from the flatbed scanner with See Changing the default glassthe glass-fax size set incorrectly. size setting.

Voice call problems

Problem Voice calls are not being received by the telephone or answering machine that is connected to the line. Cause The fax cord might not be correctly connected. Solution See the Getting Started Guide to check the installation. The device must be the first device connected to the telephone line. See Setting the answer mode or Changing the rings-toanswer setting to determine which settings you need. The rings-to-answer must be set higher than the answering machine setting. Connect the telephone or answering machine directly to the telephone line and determine if it works by itself.
The answer mode or rings-toanswer settings might not be correctly set.
The answering machine or telephone might not be functioning.

Electrical specifications
Item Power requirements 110-volt models 110 to 127 V (+/- 10%) 50 / 60 Hz (+/- 2 Hz) Power consumption (typical) During printing (color) During printing (black and white) 400 W (average) 400 W (average) 224 W (average) 400 W (average) 217 W (average) 400 W (average) 220-volt models 220 to 240 V (+/- 10%) 50 / 60 Hz (+/- 2 Hz)
Electrical specifications (continued)
Item During standby Off mode Heat output Idle 64 BTU/hr 64 BTU/hr 110-volt models 20 W (average) 0 W (average) 220-volt models 20 W (average) 0 W (average)
Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. This will damage the device and void the product warranty. Environmental specifications
Recommended1 (device and print cartridge) Temperature Relative humidity
Operatingto 32.5 C (59 to 90.5 F) 10 to 80 percent
Storageto 40 C (32 to 104 F) 95 percent or less
20 to 27 C (68 to 81 F) 20 to 70 percent
Values are subject to change. See http://www.hp.com/support/clj2800series for current information.
Acoustic emissions (HP Color LaserJet 2820/2830/2840 all-in-one)
Sound Power Level Printing (20 ppm) SPL-Bystander Position Printing (20 ppm)
Declared per ISO 92961 LWAd = 6.6 Bels (A) [66 dB (A)] Declared per ISO 92961 LpAm = 52 dB(A)
Acoustic values are subject to change. See http://www.hp.com/support/clj2800series for current information.
Appendix C Device specifications

Regulatory information

Introduction
This section contains the following regulatory information: Telephone Consumer Protection Act (United States) IC CS-03 requirements EU statement for telecom operation New Zealand telecom statements Environmental Product Stewardship program Declaration of conformity (HP Color LaserJet 2820 all-in-one) Declaration of conformity (HP Color LaserJet 2830 all-in-one and HP Color LaserJet 2840 all-in-one) Country-/region-specific safety statements
Telephone Consumer Protection Act (United States)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, see Specifying the fax settings.

HP Color LaserJet 2840 All-in-One vs. Dell 3115cn MFP
Significant differences between these printers could impact HP output

user productivity:

Superior print quality HPs ImageRet 2400 technology consistently delivers output with sharper text and graphics, more-uniform solid areas and accurate color rendering. As you can see in the output comparison the Dell output is much darker. It appears that there is too much black toner used in many images printed on the Dell 3115cn. If print quality and copy quality are important, test your own samples on both devices and compare the results. Fast warm-up time From Powersave mode, the HP Color LaserJet 2840 AiO
prints the first page in 29 seconds, compared to Dells 37 seconds.1 This performance advantage is due to HPs Instant-On Technology which eliminates delays for fuser warm-up from Powersave mode. This faster warm-up of the fuser impacts performance of both printing and copying.

Dell output is darker

Automatic color plane calibration With the HP Color LaserJet 2840
color plane registration is automatic, while the Dell 3115cn requires a manual calibration process for aligning the 4 colors - cyan, magenta, yellow and black. If this manual process is not performed correctly, output can demonstrate noticeable misregistration errors.1

Height (in)

Usability There are four potential usability issues to consider on the Dell 3115cn MFP. First, the height of the unit is 28% taller than HPs.2 Some users may find this product too tall, especially when copying. For this reason Dell sells a separate stand for $150 to allow positioning of the unit and a proper height.
The second issue is the Dell control panel which lacks 1-touch keys to streamline usage. All tasks like selecting the number of copies, faxing and lightening or darkening copy output must be set through the text display using the Menu tree. This can be tedious and difficult relative to 1-touch keys found on the HP device. Third, the output bin on the Dell 3115cn can be hard to access. Its likely that some users will find it easiest to access output from the rear of the device, requiring access on 3 sides of the product. This could impact your space requirements.
1 Based on hp internal testing.
Finally, the Dell 3115cn does not support collated copying. If users want multiple copies of a multi-page job they need to manually collate. This is not the case with HP device which supports collated copying.
(c)2007 Hewlett-Packard Development Company, L.P. US version 1.1 1/10/07
2- Based on manufacturer published specifications. The HP device is 22.4 inches tall while the Dell device is 28.7 tall.